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Supervisor skills for your resume and career

Updated January 8, 2025
7 min read
Supervisor example skills
Below we've compiled a list of the most critical supervisor skills. We ranked the top skills for supervisors based on the percentage of resumes they appeared on. For example, 11.4% of supervisor resumes contained customer service as a skill. Continue reading to find out what skills a supervisor needs to be successful in the workplace.

15 supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how supervisors use customer service:
  • Provided an exceptional in-store customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
  • Received numerous referrals because of customer service skills, relationships with store management and prompt delivery times that increased business.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how supervisors use safety procedures:
  • Coordinated closely with prescribed safety procedures and federal laws regulating waste disposal methods and quality control regarding products awaiting dispositions.
  • Enforced uncompromising risk management and safety procedures which minimized Warrior risks level resulting in zero safety incidents within the team.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how supervisors use sales floor:
  • Managed key-holder responsibilities: store opening/closing reconciling cash, daily operations, point-of- sale procedures; day-to-day merchandising of sales floor.
  • Supervised sales floor to make sure customers maneuvered effectively and that associates were performing appropriately.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how supervisors use pos:
  • Managed and implemented merchandising strategy for POS marketing and display inventory.
  • Skilled at operating computerized cash registers, scanners and affiliated POS system

5. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how supervisors use direct supervision:
  • Job entailed direct supervision of employees: assigning daily operations, processing, troubleshooting quality problems and completing required documentation.
  • Direct supervision of daily operations including inventory management and procurement, invoice reconciliation, new employee training and scheduling.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how supervisors use payroll:
  • Prepared bi-weekly pay files and submitted to corporate, completed payroll reconciliation and required reporting.
  • Secured and delivered payroll checks ensuring appropriate time-sheet data in database.

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7. Store Operations

Here's how supervisors use store operations:
  • Assisted General Manager in store operations including: inventory integrity & analysis, monitoring sales, and bookkeeping/administrative duties.
  • Lead day-to-day work activities by assigning, prioritizing activities and monitoring operating standards to ensure efficient store operations.

8. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how supervisors use cpr:
  • Provided First Aid, CPR and/or non-violent crisis intervention within emergency medical situations.
  • Maintained current CPR certification and provided intervention for clients as needed

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how supervisors use hr:
  • Performed all essential HR responsibilities to include performance management, goal development, personnel training, and discipline application when necessary.
  • Deliver performance reviews of team members, conduct disciplinary interview/counseling, and complete and file all necessary HR documentation.

10. Excellent Guest

Here's how supervisors use excellent guest:
  • Encountered typical business scenarios of daily property supervision and leadership within the hospitality realm, providing excellent guest services.
  • Display efficient time-management, administrative tasks, and provide excellent guest service.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how supervisors use windows:
  • Provided day-to-day server/desktop/laptop/printer setup and support for approximately 1200 users on Windows XP/Server 200x Server locally and remotely.
  • Executed daily operations of installing windows and doors on a Government residential property.

12. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how supervisors use quality standards:
  • Designed and implemented operational metrics to capture and trend quality standards including first pass yield and continuous process improvement.
  • Coordinated work between latex lab and quality assurance laboratories to ensure quality standards and productivity guidelines were met.

13. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how supervisors use patient care:
  • Collaborated with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
  • Ensured quality patient care including medication monitoring, restraint and seclusion monitoring, and completion of treatment planning.

14. Corrective Action

Here's how supervisors use corrective action:
  • Conducted annual appraisals and career development plans on associates achievements and goals to include corrective actions and appreciations awards where warranted.
  • Prepared sanitary inspection documentation for military food establishments and generated post-sanitary documentation with summary of non-compliance and recommendations for corrective actions.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how supervisors use product knowledge:
  • Demonstrated excellent product knowledge and received outstanding customer service feedback resulting in salary increases and promotion from sales associate to supervisor.
  • Read and research relevant materials and resources to stay current in product/program knowledge effectively communicated project expectations to team members.
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List of supervisor skills to add to your resume

Supervisor skills

The most important skills for a supervisor resume and required skills for a supervisor to have include:

  • Customer Service
  • Safety Procedures
  • Sales Floor
  • POS
  • Direct Supervision
  • Payroll
  • Store Operations
  • CPR
  • HR
  • Excellent Guest
  • Windows
  • Quality Standards
  • Patient Care
  • Corrective Action
  • Product Knowledge
  • Safety Standards
  • Bank Deposits
  • PowerPoint
  • Customer Complaints
  • Performance Reviews
  • Inventory Control
  • Leadership
  • Direct Reports
  • Performance Evaluations
  • Disciplinary Actions
  • Computer System
  • Troubleshoot
  • Sales Associates
  • Safety Regulations
  • Food Preparation
  • Front Desk
  • Conflict Resolution
  • Customer Issues
  • QA
  • Incident Reports
  • Cash Control
  • Medicaid
  • Inventory Management
  • Production Schedules
  • Exceptional Guest
  • Customer Relations
  • Customer Inquiries
  • Various Management
  • Cash Drawers
  • Scooters
  • Develop Ways
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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