Top 50 Supervisor Skills

high Demand

• Directed staff members effectively, providing respect and understanding to each individual.
• Be able to discuss concerns and/or complaints with staff members and provide them with constructive feedback and suggestions for improvement.
• Participated in the formulation of basic program plans and resolved broad questions of emphasis and direction presented by staff members.
• Provide meeting minutes for all Vienna staff members and other location Staff Supervisors, Practice Manager and Practice Owner.
• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

• Trained and mentored new hires, along with any staff members who wanted to progress within the company.
• Coordinated activities of 3-6 staff members and 50-90 students on a daily basis for an after school program.
• Assist with store stocking, floor-sets and opening/closing procedures, training new staff members.
• Coordinated day-to-day operations of the provider team, which consisted of fourteen staff members.
• Administered phone and systems training and testing for both new and tenured staff members.

• Communicate with parents, staff members, and management efficiently and with discretion.
• Performed lab testing, developed procedures and trained new staff members.
• Train and oversee the training of all newly employed staff members.
• Train, educate, and supervise staff members and volunteers.
• Schedule each staff members assigned areas for each day.

• Supervised an entertainment team of 25 staff members.
• Recruit and hire staff members.
• Trained all new staff members.
• staff members for a 24-hour day, 7-day a week Health and Medical Unit.
• Maintained a working environment for myself and other staff members.

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high Demand

• Managed key-holder responsibilities: store opening/closing reconciling cash, daily operations, point-of- sale procedures; day-to-day merchandising of sales floor.
• Maintained in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Work on the sales floor to greet and help the customers as well as, locate and sell products.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Stock sales floor, take care of stockroom organization, and process damaged items on a weekly basis.

• Ensured all merchandise is presented and well maintained on the sales floor with the objective of generating sales.
• Unload merchandise trailers, replenish merchandise that s not on sales floor for various departments.
• Manage sales floor by maintaining a clean environment and organizing apparel as well as accessories.
• Oversee & assist with daily unloading of trucks and stocking of the sales floor.
• Assumed Leadership of the sales floor by driving sales and company metrics.

• Back stock all merchandise not replenished on the sales floor.
• Communicated with customers on sales floor and by phone.
• Implemented organizational tasks in the stockroom and sales floor.
• Acted as Manager on Duty on the sales floor.
• Directed Replenishment Team in setting merchandising to sales floor.

• Merchandised clothing from shipment truck to sales floor.
• Reorganized the sales floor to meet company demands.
• Merchandised and organized product on sales floor.
• Replenished sales floors with new stock.
• Manage sales floor and associates in a way that optimizes client experiences and enhances store profits.

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high Demand

• Meet financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances initiating corrective actions.
• Worked with departments to identify possible opportunities for improvement and what corrective actions could be implemented.
• Monitored overall performance metrics and provided both developmental feedback and corrective actions when applicable.
• Monitored employee performance and productivity rates and take corrective actions when necessary.
• Investigated root-cause of production failures and implemented corrective action procedures.

• Administered appropriate corrective actions/discipline and maintained required personnel files.
• Execute corrective action and implement performance improvement plans.
• Perform corrective action and terminations when necessary.
• Developed evaluations and corrective action plans.
• Used coaching, development, feedback, and corrective actions to exceed company expectations and maintain all state and federal regulations.

• Implemented root cause and corrective actions to remove production constraints and improve product quality.
• Coach, counsel, recruit, train and initiate corrective actions for employees.
• Check items upon receipt, identifies discrepancies and initiate corrective action.
• Managed corporate actions' errors and executed corrective actions when needed.
• Identified and recommended corrective action to address Army systemic issues.

• Meet with inspectors and coordinate corrective actions as necessary.
• Work closely with the human resource department for corrective actions
• Advised top management on appropriate employee corrective actions.
• Controled expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
• Recommend corrective actions to minimize rates of production loss, monitor cost, timescales and resources used to achieve maximum production.

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high Demand

• Supervised the daily operations of GameStop's security operations and ensure operational objectives are met.
• Selected based on leadership superiority and extensive understanding of daily operations.
• Assisted Store Manager with daily operations ensuring efficiency and effective metrics.
• Executed daily operations of program area.
• Shared responsibilities of daily operations.

• Communicate with Management to include all details pertaining to specific events, staffing needs, challenges and daily operations.
• Provide extensive support to the Executive Officer in the daily operations of a unit consisting of 320 Marines.
• Facilitated the Senior Collections Manager with the daily operations of the Fannie Mae and Freddie Mac residential portfolios.
• Managed daily operations of store, inventory, including cash handling, deposits, and manifest receipts.
• Supervised daily operations and staff of the hospital warehouse, including shipping, receiving and distribution.

• Directed daily operations for activities in up to 10 containment lots and 50 quality inspection associates.
• Manage department's daily operations, liaison to all Business Units and Shared Services departments.
• Managed daily operations and supervised employees to ensure the highest level of customer service.
• Managed daily operations, scheduled staff assignments, and supervised staff.
• Oversee the daily operations Opening and closing store daily Record keeping

• Supervised 10-12 team members to promote efficiency in daily operations.
• Supervised 14 people ensuring the daily operations were met.
• Maintain service levels and assist manager with daily operations.
• Managed daily operations regarding sales and customer service Houston, TX Offered guidance to Service Reps regarding irate customers
• Manage daily operations of department Ensure all personnel properly trained in area of responsibility Ensure accuracy of shipping and receiving records

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high Demand

• Delivered accurate production reporting and quality data entry on a timely basis.
• Perform accurately all data entry functions to reflect customer activity/transactions.
• Certified Computer and data entry skills
• Performed all data entry and prepared all necessary documents such as load plans, dock receipts, and reports and billings.
• Assisted in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.

• Monitored pricing data entry and achieved root cause resolution by providing training to employees and Field Partners on errors.
• Filed departmental paperwork and I was responsible for data entry for inventory and sales commissions in my department.
• Headed a team of 35, providing cross-training in data entry, mail sorting and encoding.
• Entered transactions into ledgers, journal entries and other record books via Data Entry.
• Supervised data entry staff ensuring the entry of documentation required by DCFS.

• Perform data entry and other duties as required while providing customer service.
• Trained new employees on multiple medical programs and data entry software.
• Supervised 4 employees, assisted in data entry of ATM applicants.
• Complete routine data entry and preparation of reports for various departments.
• Conduct census survey, data entry, process and management.

• Completed daily data entry tasks, such as providing Corporate with essential Responsible for time sensitive and confidential materials.
• Perform billing duties, account receivables, data entry, all medical paperwork.
• Trained day to day daily workers and drivers Supervised canvassers and drivers Data Entry and Accountability
• Prepared income taxes Scheduling Payroll Managed Two Locations Data Entry
• Manage Crew Specialize in Insurance Claims Review EOB's Answer Multi Line Phones Data Entry

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high Demand

• Followed food safety procedures according to company policies and health and sanitation regulations.
• Interpreted company policies to workers and enforced safety regulations.
• Ensured strict adherence to company policies and procedural guidelines.
• Enforced company policies to improve efficiency.
• Implemented and developed company policies.

• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Performed regular audits on the personnel I directly supervised to ensure compliance with governmental and company policies.
• Coach and mentor Sales Associates on company policies and procedures, and how to increase company revenue.
• Communicated with call center director campaign strategies, company policies, staff and call center performance.
• Assist in the training of new staff, Communicate and enforce all company policies.

• Train workers in proper operational procedures and functions and explain company policies.
• Enforced all state and company policies and procedures for sanitation and food quality
• Teach, support, and model logistics and company policies.
• Support plant safety rules, workforce contract and company policies/procedures.
• Maintained records of employee attendance and compliance with company policies.

• Maintain all documentation as per company policies.
• Handle all customer relations issues in a gracious manner and in accordance with company policies.
• Trained Baristas on Company Policies and Standards, including safety and cash handling.
• Resolve customer complants with professionalism, while adhering to company policies.
• Lead team in accordance with company policies and procedures to achieve company goals Cross trained new employees ACTIVITIES

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high Demand

• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Facilitated bi-yearly employee performance reviews, disciplinary actions and monthly meetings.
• Conducted quarterly performance reviews and assessments of customer's satisfaction.
• Conduct performance reviews, interviews and disciplinary actions.
• Prepared and conducted performance reviews.

• Perform all supervisory functions including evaluation of staffing needs, personnel selection, training, discipline, performance reviews and safety.
• Trained employees; collection planning, assigning work duties, performance reviews, addressing complaints, escalation calls and resolving issues.
• Managed work schedule and workload distribution and evaluate staff performance reviews quarterly, semi-annual and annual.
• Assigned duties to cashiers and floor production crew, and performed weekly performance reviews.
• Assisted manager in new hire process, performance reviews, and payroll.

• Prepared weekly schedules and annual performance reviews.
• Conduct performance reviews of staff members.
• Conduct annual performance reviews of personnel.
• Provided mentorship and monthly performance reviews.
• Provided and documented performance feedback through daily, weekly and monthly peer to peer coaching, performance reviews and goal setting.

• Work activities are not limited to Health Plan performance reviews and leading calibrations within the workgroup.
• Develop agent call quality and sales performance through the using of monitors and 1on1 coaching/performance reviews.
• Conducted interviews and performance reviews with, hire, and discipline all current and potential employees.
• Conduct performance reviews for all account associates to improve customer satisfaction rates, and client metrix.
• Deliver performance reviews Correlate KPI's with behaviors.

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high Demand

• Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.
• Directed 54 supply personnel in establishment and maintenance of supply and inventory control management functions.
• Communicate with customers to maintain proper inventory control and an efficient inbound/outbound product flow.
• Maintained inventory control system, monitored and approved incoming deliveries.
• Inspected and evaluated inventory control management functions.

• Assisted Account Manager with budgetary input, tool, and inventory control, and made staffing recommendations.
• Vault control, including inventory control, security of all Visa and Master Card inventories.
• Perform vehicle and tool inspections, order equipment and maintain inventory control of supplies.
• Pipe machine and precast supervisor over seeing production, and did inventory control.
• Supervised receiving, inventory control, storage, distribution, and traffic.

• Managed inventory control and packaging of products to be shipped to customers.
• Maintain inventory control of all incoming parts and supplies.
• Inventory control as well as hiring firing process.
• Solve inventory control by monitoring sales.
• Trained staff to deliver outstanding customer service while maintaining inventory control levels.

• Managed and maintained group and transient inventory controls Developed, implemented, and maintained systems, procedures and policies.
• Review of each technician's performance relative to all required laboratory protocols, QA checks and inventory control.
• Head cook /Kitchen manager - Supervising kitchen employees, Cooking, Inventory control Moved to Oregon
• oversee 30 employees inventory control pricing
• Supervised a crew of 5 to 8 workers Managed and operated a restaurant Prepared work schedules and time rotations Inventory control

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high Demand

• Analyze and evaluate security operations to identify risks or opportunities for improvement through auditing, review, or assessment.
• Establish and maintaining NDUSA company's owned top drive spare parts inventory and review top drive operating applications and audits performance.
• Supervised, trained and developed audit staff of 10-12 professionals with varying backgrounds and levels of experience.
• Performed initial and annual files audits and maintained library of all current, pending and completed audits.
• Performed quality assurance audits and provided quality technical support for 12 maintenance shops and 27 maintenance programs.

• Performed telephone call audits, provided feedback and handled customer escalation calls.
• Review and monitor daily deposits and insure compliance to facility audit controls.
• Audited files monthly to ensure they met the approval of state requirements.
• Audit transactions and title requests as well as conduct daily/monthly inventories.
• Incurred 0 % major non-conformance violations during any QS9000 audit.

• Passed each state audit on the children's files.
• Assist with financial and tax audits.
• Assisted with Federal and State audits.
• Assisted with preparation for ABC audits.
• Perform daily audits of warehouse.

• Reviewed audit workpapers and refine formal reports to ensure compliance with audit and accounting pronouncements and firm quality control policies.
• Performed external audits of offsite coin holdings in Arkansas, Mississippi and Tennessee in order to minimize risk.
• Coordinate with the Auditing staff for adequate review models.
• Audited clients personnel files; !
• Performed offsite audits at holding companies to ensure offsite coin holder was compliant.

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average Demand

• Adhere to local, state, and federal regulations inclusive but not limited to OSHA, DOT, and EEOC.
• Complete weekly DMP audit to make sure everything is in compliance with OSHA and company standards.
• Administer and develop health and safety programs compliant with federal, state, and OSHA guidelines.
• Prepared and manage safety procedures in accordance with Company, OSHA, and DOT guidelines.
• Organized and maintained the Material Safety Data Sheets as mandated by CalOSHA.

• Keep OSHA records and daily progress reports on status of new hires.
• Completed OSHA Compliance training in State College through the Fred Pryor Seminars.
• Comply with all safety rules and OSHA regulations on job sites.
• Maintain OSHA safety requirements in the warehouse and on equipment.
• Maintained machines and ensured all work was OSHA complaint.

• Trained employees on plant safety rules and MIOSHA requirements.
• Trained in all OSHA standard training classes.
• Maintained athletic training room to OSHA regulations.
• Adhered to all OSHA safety regulations.
• Implement OSHA safety and sanitary guidelines.

• Monitored Safety and MIOSHA compliance.
• Ensured the safety of employees through various regulations (PPE, MSDS, OSHA, and ERGONOMICS) Prepare daily reports.
• Comply with OSHA and MSDS Standards.
• Obtained OSHA 10, Safeland Training, and doubled as field HSE contact.
• Designated First Responder for Hazardous Materials and Osha Related Material.

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average Demand

• Performed cash handling duties including bank deposits and reconciliations.
• Verified accounting reports and completed electronic bank deposits.
• Performed store opening duties, including counting cash drawers, making bank deposits and maintaining the days records of all transactions.
• Ensured bank deposits were accurate through audits of sales ranging from $3000 to $15,000 per day.
• Opened and closed the store, which included counting cash drawers and making bank deposits.

• Handled all aspects of finances including cash register, pay-outs, and bank deposits.
• General cashier duties: do bank counts on a daily handle all bank deposits.
• Performed opening and closing procedures, including daily paperwork, stats and bank deposits.
• Bank Deposits / Supervised Employees / Stock Orders / Cooking / Cashiering and Closing Duties
• Opened and closed store, which included counting cash registers and handling bank deposits.

• Train and supervise employees, complete bank deposits, record sales and weekly reports
• Cash handling, including bank deposits, returns and exchanges.
• Handle bank deposits and place change orders as needed.
• Cash handling, register setups/cash-outs and bank deposits.
• Counted cash drawers and made bank deposits.

• Register break down, bank deposits.
• Completed Supervisors duties as well, ie Balance Cash registers at end of shifts, balance of monies for bank deposits.
• Live onsite/Office Manager Accounts Receivable/Payable Schedule Employees, opened/closed office, handle cash, made bank deposits.
• Provided excellent customer service Made bank deposits Managed all front end cashiers Closed store
• Opened/closed store Prepared bank deposits Supervised shifts Completed inventory Assisted customers and made recommendations for luggage

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average Demand

• Facilitated inter-departmental communication to effectively provide customer support.
• Designed and prepared communications to all levels of Customer Service on new policies and company announcements.
• Motivated staff by providing environment conductive to open communication and opportunities for professional development.
• Utilized various communication tools in daily security operations to exceed client's expectations.
• Facilitated communication between kitchen and wait staff to assure optimum customer experience.

• Prepare reports and communication for senior management and account associates.
• Supervised over the telemarketing communications department.
• Operated a computer control panel used to input data, calculate targets, and establish communications.
• Maintain excellent communication with company to ensure job order request were done on timely manner.
• Tracked quality metrics and drove down warranty issues through training, constant communication and teamwork.

• Developed and maintained strong and clear communication and rapport with plant personnel.
• Establish lines of communication between shifts to create a uniform work environment.
• Cable Resources Inc. for Tele-Communications Inc. Cox Communication and Suburban Cable.
• Uphold the highest standard of public care and communication.
• Clear, concise verbal and written communication skills.

• Learned Spanish and communication skills.
• Maintain communications and effective working relationship with co-worker, other governmental agencies, community groups and the public at large.
• Utilized effective communication skills to inform alums of new and upcoming initiatives and opportunities that MSUM has to offer.
• Key Contributions: Set up and install of the TOC for the Little Rock Air show Communications network.
• Maintain on going communication with community organizations, including ACS and other service providers; !

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average Demand

• Responded to incoming telephone calls and email communication.
• Answer office phone - monitoring phone calls, helping customers if possible, and directing phone calls to the correct department.
• Answer telephone calls from providers and other Medicare Services area that are related to provider enrollment policies and procedures.
• Supervised team of 20 customer service representatives taking inbound phone calls from the NY and New England are.
• Attend to customer needs, staff, as well as answer phone calls.

• Answer phone calls, and handle and resolve all customer concerns.
• Monitor phone calls, emails, and complete side by sides.
• Receive telephone calls and answer general questions regarding the store.
• Monitor live and recorded phone calls of sales team.
• Monitored phone calls and provided feedback to staff.

• Deal with customer complaints and answer phone calls.
• Monitored phone calls to identify training needs.
• Answered telephone calls and responded to inquiries.
• Answered phone calls routed through the department.
• Directed office operations, including confirming patients appointments, registering patients, answering phone calls, and filing paperwork.

• Checked in medications brought to facility by the pharmacy Answered phone calls and directed to appropriate staff.
• Answered Phones Professionally answered phone calls using multi-lines system.
• Monitored and audited telephone calls of the staff .
• Monitored employees' phone calls Proofread incoming surveys for grammatical errors Answered incoming calls Distributed paychecks to employees Tracked quota per representative
• Answer inbound phone calls Redeem Rewards Points for Travel Provide Excellent Customer Service Handle Escalations Research Potential Fraud Research Escalated Call Situations

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average Demand

• Supervised daily activities within the department to ensure timeliness and efficiency.
• Train and supervise daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely.
• Performed technical office support, arranged for necessary supplies for meetings, training's and staff daily activities.
• Directed the hiring, training, or performance evaluations of marketing staff and oversee their daily activities.
• Assisted with meal preparation, cleaning duties, hands-on resident care, and any needed daily activities.

• Created a rotating schedule for the staff teams and scheduled there daily activities and routines.
• Supervised camp leaders, planned and coordinated daily activities for the camp.
• Managed the daily activities of the team and ensured quotas are met.
• Supervised nine employees daily activities associated with the post default collection.
• Managed and planned daily activities for kids ages 4 and under.

• Provided support to staff in relation to all daily activities.
• Manage and oversee my employees' daily activities at location.
• Monitored the daily activities of twelve customer support teams.
• Organize and develop team structure and daily activities.
• Organized field trips and daily activities.

• Managed over 60 employees daily activities and work schedule while providing excellent customer service Possess excellent verbal and written communication skills
• Supervised and coordinated daily activities of company mailroom staff.
• Managed and supervised the daily activities of Headquarters Headquarters Company for a USAG with over 150 assigned personnel.
• Assisted children (K-12) with academic work Orchestrated daily activities in the learning center Performed general office duties
• Managed daily activities of 8 staff members .

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average Demand

• Generated repeat business through outstanding customer service skills, effective communication, and creative negotiation skills.
• Enhanced end user experience and decreased response times through access management decentralization.
• Resolved discrepancies through customer consultation and customer knowledge.
• Partnered successfully with green belt team members to achieve significant improvement in stops per hour through gains in delivery process efficiency.
• Follow through with the execution of each order providing all the proper tools and equipment to get the job done.

• Led the staff through everyday duties of replenishing merchandise on sales floor according to the core standards.
• Freight Leader Inc. is a trucking company with 20 trucks that ship freight throughout the U.S.
• Recruited employees for Company through various Job fairs In and out of the State of Florida.
• Balance tills and handle drops throughout day and end of day deposit of monies.
• Developed long-term relationships with clients and bonded with their animals through regular contact.

• Increased profits by 60% in one year through restructure of business line.
• Coordinated day-to-day operations across three shifts, and supervised 16 associates.
• Cleaned bathrooms, windows and storage lockers.
• Support to foster families through weekly supervision.
• Maintained strong customer loyalty through positive self and store image Maintained and updated internal control systems effectively and efficiently

• Follow client through their 90-day Diversion Program to its completion working directly with Pre-trial, Public Defenders and States Attorney office.
• Supervised three STS School Based Programs with 75 consumers and 25 staff members.
• Cash management Responsible for running the cash register throughout the day.
• Supervised crews through the complete Frac Process.
• Perform in-situ leaching through drilled holes.

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average Demand

• Work with planning and scheduling to ensure compliance and conformity within anticipated production scheduling parameters and product volume goals.
• Review and approve calibrations performed by calibration technicians to ensure compliance with the established requirements.
• Interacted with external and internal agencies to ensure compliance with customer and corporate requirements.
• Conduct physical examinations of property to ensure compliance with security policies and regulations.
• Supervised production activity to ensure compliance with all formulas, specifications, methods, procedures, and practices for product integrity.

• Manage personnel training, maintain records, and ensure compliance with all MSHA regulations.
• Close relation with internal users and regulators to ensure compliance of regulations and goals.
• Oversee surveillance programs to ensure compliance; identify inadequacies; and develop corrective action.
• Complete scorer evaluations as appropriate; ensure compliance with established policies and procedures.
• Helped enforce standards of appearance and ensure compliance with established rules of conduct.

• Checked on cleaning staff at various sites to ensure compliance with company standards.
• Provide safety training for Maintenance employees to ensure compliance with CAL-OSHA requirements.
• Inspect sporting equipment to ensure compliance with event and safety regulations.
• Monitor and gather relevant data to ensure compliance of tax law.
• Inspect public establishments to ensure compliance with rules and regulations.

• Continued to ensure compliance of all employees.
• Prepare weekly reports to track trends within the unit to ensure compliance with policy and assist in prioritizing work.
• Work with Program Directors to develop and implement policies and procedures to ensure compliance with Licensure and Medicaid regulations.
• Monitor shelter staff and clients to ensure compliance of shelter regulations; !
• Monitored all court orders to ensure compliance by all parties.

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average Demand

• Maintain proper food safety procedures while providing excellent customer service and quality foods.
• Maintain documented records quality assurance and food safety purposes.
• Greet customers, prepare food, maintain a clean work space, follow food safety guidelines, supervise employees.
• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
• Trained team members in job duties, sanitation, and company policy food safety procedures.

• Supervised training of all new staff while ensuring that all food safety standards were met.
• Assured food safety and sanitation practice among fresh fruit, yogurt, and toppings.
• Oversee recipe preparation & production; ensure correct food safety & sanitation practices.
• Assigned staff as required to perform HACCP and food safety monitoring.
• Keep and maintain food safety practices and policies throughout department.

• Maintained food safety and followed company and state policies.
• Insured proper levels of food safety and cleanliness were maintained
• Follow and ensure company and food safety policies.
• Uphold OSHA regulations and food safety guidelines.
• Maintained Food Safety Manager Certificate Assisted with ADLs for residents, as needed.

• Experienced in food safety and preparation .
• Handle money and control labor Maintain positive relationships with all customers Control and run the crew Ensure food safety
• Cashier Employee scheduling New employee training Food safety
• Followed Food Safety requirements Trained new employees Led monthly trainings Interviewing and Hiring process Cash Control Procedures Followed Liquor License Policies
• Partner development plan -Oversee all caf operations -Ensure product quality -Food safety -Managing lunches/breaks -Inventory -Certified barista trainer

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average Demand

• Planned, developed and implemented quality standards and performance benchmarks which were subsequently implemented department wide.
• Job details include closely monitoring and coaching agents to ensure they are meeting KPI s, quality standards and company guidelines.
• Assure all team members are properly trained in critical areas of safety, time management, quality standards and continuous improvement.
• Manage staff to ensure quality standards are being met as well as state and federal health guidelines.
• Conduct monthly visits to external vendors to ensure service levels and quality standards are achieved.

• Ensured quality standards of retail food and drink served in snack shop and coffee house.
• Observe and evaluate workers and work procedures in order to ensure quality standards and service.
• Develop and maintain standard operating policies and ensure quality standards via a CQI program.
• Improved quality standards from 80% to 99.5% and restored customer confidence.
• Provide leadership and direction to the team, including meeting quality standards.

• Monitored quality standards within the department for the Staff Managers.
• Insure all product is up to Simmons quality standards.
• Delivered products on time, met all quality standards.
• Examine products to verify conformance to quality standards.
• Ensured production and quality standards were met.

• Estimated costs and set quality standards.
• Monitor quality standards of products.
• Direct concurrent projects, including data system development, in line with aggressive timelines, quality standards and customer continuity.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Ensured teams were educated and up-to-date on quality standards, SOPs, and other areas of compliance.

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average Demand

• Monitor interaction between staff and callers to ensure quality assurance standards.
• Conducted project monitoring to ensure quality construction and safety.
• Provided training and guidance to ensure quality service delivery.
• Hired to supervise, lead, and work alongside with back of the house staff to ensure quality and efficiency.
• Coordinated with eight community based agencies that provided services to the consumers to ensure quality care was conducted.

• Conducted daily audits of production of parts to ensure quality of parts and that processes were followed.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
• Provided support with our clients to ensure quality and on time completion of projects.
• Filter incoming and outgoing calls to ensure quality with customer service emphasis.

• Planned and executed multiple in-house audits to ensure quality of work.
• Implemented aids to ensure quality and process standards were followed.
• Supervised employees to ensure quality customer service for students.
• Initiate corrective measures to ensure quality levels are maintained.
• Supervised kitchen activities to ensure quality of food.

• Oversee workers to ensure quality work.
• Monitored and evaluated the quality of inbound/outbound Aspect calls to ensure quality processes were followed.
• Monitored and supervised all the cashiers while servicing customers to ensure quality service.
• Serve as a liaison between organization and customers to ensure quality customer service !
• Utilized appropriate data bases to ensure quality homes are recommended for licensure.

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average Demand

• Monitored and evaluated duty performance of over 130 employees during a leadership course to determine their proficiency and qualifications.
• Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership.
• Promoted to Shift Supervisor in recognition of team leadership ability and organizational skills.
• Received extensive store management training and developed valuable leadership skills.
• Provided leadership and direction as a supervisor.

• Increased leadership and communication skills.
• Provided technical guidance and leadership to other external personnel dedicated to supporting the USAG programs and services.
• Trained/mentored direct leadership group (PB3 and PB4) to take on new roles and responsibilities.
• Recognized for outstanding leadership and performance through promotion to rank of Sergeant within two years.
• Provided a high level of product and leadership support to representatives and clients.

• Mentored and evaluated 26 senior officers on leadership skills during their training.
• Demonstrate leadership that is consistent with Company vision, mission and values
• Advance Leader Course (ALC) Advance Leadership Development Course.
• Partner with and support the Distribution Center leadership team.
• Well versed in leadership and customer service.

• Demonstrated leadership and great work ethics.
• Utilized situational leadership, empowerment and relationship management to create a quality working environment.
• Develop and administer accounting procedures store profit, product, labor and supplies LEADERSHIP
• Communicated store policy violations to the leadership team in a timely manner.
• Set menu for Oaks and Derby Day 2013 Skills Used Leadership and organization High Volume Cooking Food cost and control

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average Demand

• Train all new members of our front desk team with an attention to detail and with an emphasis on guest relations.
• Assist the Operations Manager with Gallery (Front Desk, Bell, Bar, Starbucks, Restaurant) Operations
• Trained and supervised a staff of 12 employees, consisting of front desk associates and massage therapists.
• Worked the front desk, answered phone, did follow up calls and did nightly audits.
• Manage staffing needs and payroll for call center, front desk and housekeeping.

• Maintained the front desk and reception area in a neat and organized fashion.
• Front desk customer service-check in dogs and process receipts for customers.
• Organized a variety of reports and formats for front desk.
• Monitored the appearance and performance of the front desk staff.
• Retail and front desk, scheduling and booking spa appointments.

• Assisted in maintaining professional front desk and reception area.
• Tended to front desk and office area.
• Back up for front desk.
• Provided sound leadership among the front desk to ensure workflow is as seamless as possible.
• Supervised a front desk crew of 6 and 45 massage therapists and estheticians.

• Provided Superior customer service Supervised all Front Desk operations during the P.M.
• Supervised front desk employees, drove the Zambonie, handled closing duties.
• Assist Front Desk Manager with preparing group arrivals (i.e.
• Supervised 4 front desk staff.
• Promoted from part time front desk to full time Supervisor after two months.

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average Demand

• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
• Maintain qualify service level by establishing and enforcing company standards
• Store Recovery and adhering company standards for store presentation.
• Executed department merchandising and operational functions to company standards.
• Trained and educated the team about the proper way of work completion and about the adherence to company standards of work.

• Examine product to verified conformance to company standards and count finished product to determine completion of production order.
• Resolve menu inconsistencies and make sure food taste, smell, and appearance meets company standards.
• Created procedural directions for recipes and safe handling of equipment according to company standards.
• Make sure every site is kept up to company standards and clients are satisfied.
• Trained and educated the workforce regarding proper work completion and adherence to company standards.

• Date, label, and rotate all items according to company standards.
• Mentored and assisted new employees in proper procedures adhering to company standards.
• Train employees on food preparation, customer service, and company standards.
• Coached, trained, and mentored employees to company standards.
• Assisted and coached 12-22 associates regarding company standards and goals.

• Completed all repairs and maintenance work to company standards.
• Maintained department and company standards of sales increases.
• Managed and maintained 5 stockrooms to company standards.
• Trained employees on company standards and POS system
• Maintain company standards in regards to a high level of customer service.

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average Demand

• Provide backup technical assistance installing cable and work closely with technicians performing troubleshooting to identify installation problems versus faulty equipment.
• Directed the identification and troubleshooting of electrical, hydraulic, fire control and instrument malfunctions.
• Managed performance and preventative maintenance and troubleshoot all laboratory instruments.
• Evaluated work progress, provided troubleshooting and internal final inspections.
• Facilitated server progression through five-hour experiment, including troubleshooting.

• Performed troubleshooting and concrete repair where necessary.
• Managed store inventory, cashiering, troubleshooting, machine maintenance, operations, customer service, and trained new employees.
• Trained personnel in the preventative maintenance and troubleshooting of fan coil assemblies, fire main valves, and watertight closures.
• Worked with staff to provide proper training and troubleshooting of theater equipment operation.
• Sourced new equipment, in addition to troubleshooting and maintaining existing equipment.

• Perform routine maintenance and cleaning of equipment and troubleshoot minor equipment failures.
• Oversee the technicians investigating, troubleshooting, and triage of the network.
• Helped troubleshoot issues with space constraints in the new warehouse.
• Performed troubleshooting during and after the completion of the well.
• Program, troubleshoot and test cell phones and accessories.

• Assist in troubleshooting and repairs when needed.
• Conduct troubleshooting on all layers.
• Work collectively with IT upon identifiying any technical issues after initial troubleshooting.
• Conducted the final mechanical inspection ensuring proper vehicle readiness Troubleshooting
• Led analytical troubleshooting sessions and investigated customer complaints.

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average Demand

• Evaluated patient care procedural and therapy changes for effectiveness.
• Maintain caseload of difficult/complex patient care problems.
• Recognized for service and safety/patient care.
• Acted as patient advocate and implemented total patient care through a team nursing process covering 10-15 high acuity patients per shift.
• Develop and implement staffing schedules to ensure proper personnel coverage and excellent patient care during the operating hours of the department.

• Scheduled, supervised and mentored nursing staff, distributed patient care assignments, and notified nursing supervisors of staffing issues.
• Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, and sick calls.
• Document activities with regard to patient care and billing completely to ensure appropriate information is available for each call
• Supervised and coordinated surgery staff, physicians and PACU staff to meet patient care needs.
• Assigned staff to patient care duties based on provider support requirements and expertise of staff.

• Managed and arranged all patient care and movement during the transport to civilian hospitals.
• Assisted in scheduling, restraint reduction, employee reviews, and direct patient care.
• Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
• Evaluated patient care needs, prioritized treatment, and maintained patient flow.
• Ensured high-quality patient care and complied with HIPAA / regulatory requirements.

• Supervised 12 patient care support staff in scheduling and administration.
• Follow patient care plans and observe patient behavior.
• Provide outpatient care and collaborate with nurse practitioners.
• Trained staff nurses to provide top-quality patient care.
• Experienced in in-home healthcare, and with hospice patient care.

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low Demand

• Performed annual employee evaluations, developed training and job enhancement objectives for direct reports.
• Conducted direct reports performance evaluations and created performance improvement plans.
• Performed quality and productivity monitoring of direct reports.
• Hired, trained and coached direct reports to ensure their individual success would also be an integral contribution to the team.
• Partnered with my direct reports and held the #1 overall ranking every month of 2010 in the UHG Wichita project.

• Supervised sixteen direct reports in offices across the US, developing performance metrics and administering annual reviews.
• Supervised a staff of eight direct reports, including hiring, promoting, evaluating, and terminating.
• Managed day to day operations of 15 or more direct reports including contractors.
• Conducted daily quality stand up meetings with direct reports and key stakeholders.
• Identify and develop technical and developmental skill sets for direct reports.

• Supervised 10-to13 direct reports, Electric Construction mechanics.
• Motivated, advised, & counseled direct reports.
• Manage a team of 45 direct reports.
• Manage 9 direct reports with 90 agents.
• Directed Operations of Fleet employees for ComEd and Nicor in multiple facilities with up to 17 direct reports.

• Position supervises five full time direct reports, and the contracted executive driving detail.
• Implemented Field Accessioning to Phoenix/Metro Area Management of 12- 40 direct reports.
• Recruited and supervised 23 to 25 direct reports.
• Position supervised four full time direct reports.
• Managed team of three direct reports responsible for on-going data reporting support and anomaly correction for geographically zoned insurance carrier accounts.

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low Demand

• Assume full responsibility of children and staff while providing individual assistance to special needs students to execute positive behavioral modification techniques.
• Facilitated collaboration and leveraged SME and super user talent to achieve positive outcomes.
• Position required orchestration of orders and their timely shipment.
• Develop the requirements for the teacher's assistant positions as well as interview and hire the teacher's assistants.
• Facilitated Conflict and Resolution groups to support young Adults and Adolescents with a positive way to problem solve.

• Possess good leadership skills coupled with knowledge of standard management methods, policies, and logistic readiness.
• Determined charges for services requested, collected deposits or payments, or arrange for billing.
• Inventory count, bank deposits, refunds, coupons, opening and closing store
• Operated weapons and equipment in ground combat operations in Squad Leader position.
• Cash handling experience with daily deposits and consistent cash drawer counts.

• Work with the cash register using Micros's POS software.
• Identified any possible issues with container loading and paperwork processing.
• Possessed knowledge of current and upcoming products.
• Count money and make deposits.
• Performed all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, and deposits.

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Contacted applicants to inform them of employment possibilities, consideration, and selection into the Army.
• Informed employees of new information and tasks required in regards to their position.
• Put roofs on houses in various weather conditions Transport and dispose of old shingles
• Oversee Knowledgebase repository and ensure top quality solutions are available to the staff.

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low Demand

• Ensured data integrity for high volumes of information by maintaining detailed legal records, administrative separation paperwork, and classified materials.
• Managed a high volume restaurant and improved all controllable costs, thereby maximizing financial performance.
• Create and manage schedule and protocols for 9 employees in a high volume department providing on average 45 ultrasounds a day.
• Perform a steady work pace in a high volume call center with a great deal of pressure and high stress.
• Maintained office inventory supplies and equipment; fax, scanner, copy, high volume postage machine.

• Handled high volume shipment and transport of products in excess of $500K per week.
• Designed cross-training program of two departments to assure no downtime during times of high volume.
• Handle high volume of money and balance cash drawers at the end of shift.
• Resolved a high volume of respondent's complaints, via mail and in person.
• Bar tending in high volume environment with annual sales exceeding 1.8 million dollars.

• Create weekly schedule, train employees and handle high volume of customers.
• Processed a high volume of documents with keen attention to detail.
• Managed high volume output for over 30 distinct soap products.
• Review and file a high volume of Currency Transaction Reports.
• Handled high volume of money and balanced cash drawers nightly.

• Supervised a high volume, fast-paced area of approx.
• Bartended high volume main casino floor, serving both patrons and a large cocktail staff.
• Manage the daily operation of a high volume caf at a world renowned resort, spa and golf course.
• Manage shifts at high volume bakery Assist with customer complaints Perform staff assessments and implement logistical changes to increase efficiency
• Create upscale and elegnat cuisine in a high volume in a fast paced enviorment.

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low Demand

• Collected data to prepare PowerPoint presentations for dissemination, talking points, memorandums and other materials for senior management.
• Generate PowerPoint presentations showing claimants involved in activities that were outside of their medical limitations.
• Created and presented training documents and PowerPoint presentations currently being utilized.
• Created PowerPoint presentations used for business development.
• Enter information about homes for sale using Microsoft Excel, also creating different presentations with PowerPoint for open houses.

• Created and presented PowerPoint presentation for employee motivation and business changes across entire sales force throughout company.
• Worked daily in Microsoft Office: Word, Outlook, PowerPoint, Excel, and Access.
• Conducted leadership training for over 40 personnel on proper use of Microsoft PowerPoint for presentations.
• Create and maintain programs written in Microsoft Excel, Access, PowerPoint and Word.
• Utilize computer on a daily basis working with Excel, Microsoft Word and PowerPoint.

• Developed prototypes of new items in Microsoft Excel, Word, and PowerPoint.
• Worked with computers and programs like Word, Excel, and PowerPoint.
• Developed and presented general nutrition programming, using Microsoft Powerpoint and Word, to various local and state-level human service agencies.
• Determine and set par levels for consumables and re-order stock when necessary Proficient in Microsoft Word, Excel, and PowerPoint.
• Major system was AS 400 but position entails extensive use of personal computers utilizing Excel, Word, and Powerpoint.

• Generated comprehensive data analysis in the form of charts and tables for presentational purposes in MS Excel and MS PowerPoint.
• Used PowerPoint to assist seniors in making their end of the year slideshows for graduation.
• Assisted in advertising via social media, menu reviewing, flyer creations and Microsoft PowerPoint.
• Generated reports using vista, windows xp, also worked with powerpoint.
• MORTGAGE - OTHER SOFTWARE Encompass 360 Calyx Outlook Microsoft Word Microsoft Excel Microsoft PowerPoint

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low Demand

• Conducted training and safety meetings, performance counseling and disciplinary actions
• Attended monthly safety meetings to ensure machine operation safety.
• Perform daily job safety analysis and conduct safety meetings.
• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
• Coordinated activities involving material handling, dock productivity, safety meetings, cross dock and staff training.

• Follow federal MMS and Coast Guard safety guidelines and attend safety meetings before every shift.
• Conduct monthly safety meetings and do audits weekly plant wide and daily for my department.
• Hold weekly safety meetings with staff members and complete a daily down time report.
• Lead weekly safety meetings, ensured quality workmanship and maintained daily and weekly reports.
• Participate in business/ safety meetings (KPI) monitor production rates and troubleshoots equipment.

• Attended daily plant quality meetings, managers' meetings and weekly safety meetings.
• Participated in site safety meetings to ensure compliance with company policies.
• Prepared and conducted monthly safety meetings for the entire plant.
• Completed monthly safety meetings, workbooks, and tests.
• Conducted daily safety meetings according to OSHA standards.

• Maintained excellent safety record by conducting weekly safety meetings and increasing awareness towards safe working practices amongst workers.
• Conducted safety meetings and inspections to ensure compliance with OSHA regulations and company safety policies.
• included conducted safety meetings, cost tracking, crew responsibility, track square footage.
• Ensured all safety meetings and trainings were performed.
• Conduct daily safety meetings and startup instruction.

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low Demand

• Assign tasks to crew members in order to maintain the theater's standards of quickness, cleanliness, and friendliness.
• Handled all issues pertaining to customer relations, contractors, and four subordinate crew members.
• Communicated with vendors to ensure that their requests were being met by crew members.
• Supervised crew members on the job site Ensuring customers were satisfied with work performed.
• Operate and maintain PU/LD machine including supervising job and other crew members.

• Oversee a team of 60 crew members on construction site.
• Served as Crew Lead supervising up to 4 crew members.
• Assisted passengers and fellow crew members in emergency situations.
• Supervised up to 20 crew members at a time.
• Trained 4 crew members in all site operations.

• Delegated and assigned work orders to crew members.
• Advise and guide crew members through elevation.
• Ensured crew members performed quality work.
• Trained in new crew members.
• Delegate tasks to crew members.

• Trained 60 plus crew members to be adept in a fast pace work environment Developing and rolling out new policies.
• Work quickly and efficiently under pressure for long periods of time while helping crew members stay unflustered and focused.
• Assigned tasks to crew members to help embody a sense of ownership in every task they perform.
• Managed 15 crew members to depart aircraft before scheduled departure time Works efficiently under pressure
• work through crew members to meet and exceed projected sales.

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low Demand

• Supervised various special events, coordinated team members, officials, scorekeepers, maintenance and other recreational staff in conducting activities.
• Market special events and seasonal promotions such as Halloween, Christmas, New Year's, football seasons, etc.
• Developed and coordinated all promotions and special events, in addition to the hiring and scheduling of live entertainment.
• Managed camp activities, campers, staff/volunteers and facilities, including special events and off-camp trips.
• Processed schedules and trained new hires each week on security procedures and special events.

• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Organized and managed the set up for conferences, weddings, and special events
• Coordinated special events that were catered for the coaches and camp volunteers daily.
• Attended special events and gave speeches on behalf of Congressman Camp.
• Rearranged tables and chairs to set up for special events.

• Managed all special events and box office screenings.
• Selected to work special events with marketing team.
• Coordinate staff meetings and company special events.
• Designed artistic signage for special events.
• Developed a loyal clientele and repeat patronage because of superior customer service Coordinated and organized special events.

• Maintained daily sales quota provided by manager, assist in the successes of special events and store daily goals.
• Coordinated in-house trainings, workshops and special events.
• Developed menu plans for special events or occasions.
• Orchestrated hotel special events and reservations *Managed customer relations *Provided exemplary services to all customers
• managed employee attendance, made variety of drinks at special events *Inventory every night *Obtained Missouri Liquor Licence

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low Demand

• Assumed additional responsibilities and performed special projects as needed or directed.
• Completed special projects as designated by company owner.
• Participated in special projects as required.
• Scheduled and supervised special projects.
• Performed day to day assignments, special projects given from the directions of management, in addition to lead duties.

• Assigned duties including; tutoring students, assisting teachers in their classrooms and organizing special projects.
• Supported Controller with special projects, research, and the preparation of Accounting Memos.
• Performed Data Entry as well as special projects assigned by Manager
• Assist with merchandising initiatives and other special projects as needed.
• Collaborated with other team members on special projects and events.

• Assist Plant Engineer and Environmental Coordinator on special projects.
• Assisted with special projects throughout company for supervisors.
• Work on special projects as assigned by management.
• Assisted other management staff with special projects.
• Handle special projects such as escrow refunds.

• Assisted Spa Director with special projects.
• Worked on special projects when needed.
• Assisted in compiling department statistics, generating performance reports, preparing annual budget and facilitating special projects.
• Collaborated with other administrative team members, human resources and the finance department on special projects and events.
• Supervised admissions staff Customer complaints Ticket sales Special projects

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low Demand

• Tasked with supervising 12 military and civilian personnel in heavy equipment operations.
• Promoted from assembler to heavy equipment operator to supervisor.
• Skilled in the operations and maintenance of heavy equipment, forklifts, trucks, cutting torches, cranes and welding equipment.
• Service Calls, Heavy Equipment, Maintained such equipment, ensure safe work environment, & up to job safety standards.
• Managed daily operations of work teams and purchased / maintained all heavy equipment, trucks, and company vehicles.

• Work in a close team setting using a variety of heavy equipment and skills, including welding.
• Clear land with heavy equipment, dig foundations and complete grading including final grading/landscaping of homes.
• Operated heavy equipment such as bulldozer, skid steer, compactor and loader.
• Installed and maintained track out devices per regulations and operated heavy equipment.
• Operated heavy equipment to sweep debris, mow grass, snow removal.

• Operated heavy equipment; loaders, excavators, backhoes, etc.
• Handled delinquent accounts and meter exchanges, heavy equipment operator.
• Experience on all most all heavy equipment.
• Worked as auto mechanic, heavy equipment mechanic, building maintenance, and part time truck driver.
• operated heavy equipment such as loaders and backhoes and supervised other employees on shift.

• Fuel Truck Driver/Preventive Maintenance Oil changes, fueling and greasing heavy equipment
• Lead daily tasks for crew of 10-15 workers Operated heavy equipment for needed tasks Reported progress and coordinated with contract superintendent weekly
• Make sure jobs are done the right, and safe way * Train new employees * Operate heavy equipment
• Performed general lawn maintenance duties Operated heavy equipment Assisted in large landscaping projects Brick and mulch projects for residential clients.
• Provide exceptional customer service Estimate projects Operate heavy equipment Mass grading Utility installation Demolition Transport heavy equipment

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low Demand

• Red Cross and CPR trained: emphasis on Safety Management and procedures.
• Trained them in CPR and life rescuing skills for their certification.
• Perform first aid or CPR under appropriate circumstances.
• Certified in Emergency Crash Cart and CPR training.
• Teach first aid and CPR to diocesan employees.

• Maintain current CPR and First Aid certifications.
• Received CPR and First Aid certification.
• Certified in CPR and first aid.
• Maintain MAP, CPR, /First Aid, and CPI Certifications.
• Red Cross first aid, CPR, and AED certified.

• Certified in CPR and AED.
• Job duties: Security Guard at Toyota, performed data entry, assisted in Fire safety and CPR training.
• Certified Lifeguard/CPR Instructor Teach students to respond to breathing and cardiac emergencies in adults, children and infants.
• DOT Hazmat Anthrax Awareness, Blood borne Pathogens and CPR training.
• Work in association with athletes and athletic teams CPR and Forklift Certified

• Certified D.O.T, crane and rigging, CPR and first aid.
• Master key holder CPR&FIRST AID Card holder
• Planned daily activities helped disabled children complete homework assignments..first aid & cpr trained, time sheets management
• Trained Red Cross/CPR, Management of Assaultive Behavior, Medication administration, Staff Leadership.
• Conducted Daily Police Operations Warehouse Duties Flight Line Safety OSHA Safety Certified CPR Certified Fueling Operations Fuel Lab Testing Safety Inspections

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low Demand

• Performed various administrative functions including scheduling, mentoring, employee work performance, inventory management, and asset protection.
• Ensured that daily inventory management was precise and consistently reported immediately to the Operations Manager with any discrepancies.
• Supervised departmental ordering, inventory management, new store setup and seasonal resets company wide.
• Managed the Home Office fleet operations including vehicle planning/ordering, placement and inventory management.
• Provide customer service, schedule and facilitate employees, cash management, inventory management

• Supervised inventory management functions for sensitive equipment valued at approximately $500,000.
• Developed an inventory management process to allow associates to locate items quickly.
• Re-designed inventory management system, interfaced with vendors increasing cost savings.
• Inventory management; performed weekly and monthly inventory.
• Use computer software packages for word processing and spreadsheet development * Follow up with Inventory Management Team to resolve delinquent orders.

• Perform daily management duties that include cash management, sales targeting, and inventory management within an IMS system.
• Handled all parts ordering and inventory management as well as price point and cost of goods sold.
• Plan daily schedule based on the Knighted Inventory Management System requirements and alter as need arises.
• Insured that organizational goals were achieved via; inventory management, asset management, file keeping.
• Implemented inventory management processes and procedures for all inbound and outbound records and cycle counts.

• Performed inventory management, employee review, and task assessment.
• Inventory management and food costs.
• Inventory Management - Upkeep of team member personnel records, attendance, performance, discipline, etc.
• Coordinated teams for travel, on-going training, safety and compliance, and inventory management.
• Trained new employees Supervised grill section operations & employees Food preparation and safety Inventory management Work schedule building

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low Demand

• Provided backup technical support to maintenance department as needed, and assisted machine operators as assigned.
• Developed a standardized ticketing system to handle approximately 1,800 technical support cases per month.
• Provide escalated technical support internally and externally involving web portal or electronic application enrollment.
• Operated scanners and provided technical support while maintaining all imaging equipment.
• Trained recently hired Technical Support Personnel.

• Supervised a four-person development team that supported regional customers in the northeast, and provided best-of-class technical support and upgrade services.
• Provide logistical support for 8 yearly scientific panels of up to 16 members including catering, audio-visual, technical support.
• Started tenure with one client dealing with account management, billing, sales, technical support and employee support.
• Provided technical support to 8 community organizations serving Non-Custodial Parents through the Welfare to Work program.
• Provided the troubleshooting and technical support for operations and R&D departments.

• Manage up to three technical support chat sessions at a time.
• Manage a technical support team of twenty or plus employees.
• Assist clients with PC and Home Theater technical support issues.
• Provided Technical support for the entire warehouse.
• Provide engineer and technical support for BellSouth and CLEC ISDNs; ensure timely completion of work orders; identify/resolve facility problems.

• Assisted all employees in company processes, system integration, and standards., + Technical Support for customers and employees
• Provided technical support and guidance to the installation, maintenance and Safety management of NDUSA Top drive Fleet.
• Performed technical support on the store website and computers, updated website with new inventory.
• Provided iphone technical support for AT&T services concerning activations, * phone repairs and returns.
• Supervised a team of 25 CSRs * Handled billing and technical support for satellite service.

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low Demand

• Prepared monthly reports required by finance department to ensure monthly balancing of registrations and payments.
• Submitted monthly reports to senior management.
• Processed monthly reports for department performance.
• Prepared daily, weekly and monthly reports for use in court proceedings, medical purposes, staffing and the agency.
• Prepared weekly and monthly reports and was a back-up for other supervisors in the Project Management Department.

• Analyze and react to sales and trends through daily, weekly and monthly reports.
• Filled out purchase orders, order supplies and monthly reports from all employees.
• Organized and maintained the precious metal inventories and did monthly reports to management.
• Prepare weekly and monthly reports prepare and requested background and fingerprint checks.
• Generate daily, weekly and monthly reports on production and quality.

• Submitted weekly and monthly reports to my supervisor before any deadlines.
• Created weekly and monthly reports and presentations.
• Prepared monthly reports for the accounting department.
• Prepare quarterly and monthly reports.
• Maintained weekly and monthly reports.

• Reported to vice president of sales: *Responsible for editing weekly and monthly reports of cumulative figures.
• Maintained daily, weekly and monthly reports of call volume activity through Mitel software.
• Follow, daily, monthly reports and yearly thru spreadsheets to track inventory.
• Prepare and create several different daily and monthly Reports.
• Created monthly reports to monitor and analyze staff performance.

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low Demand

• Implemented performance, quality and efficiency measures to achieve aggressive production goals.
• Supervised staff of 18 employees responsible for meeting operational volume goals of daily/weekly operating plans and production goals.
• Maintained staffing levels, quality, and production goals while output grew at a 20% quarterly rate.
• Maintained superior quality standards, high production goals and productivity levels through staffing, training and organization.
• Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

• Plan and establish work schedules, assignments, and production sequences to meet production goals.
• Worked with inspectors and site supervisors to coordinate with other trades to meet production goals.
• Managed a production team during my shift, placed employees appropriately to maintain production goals.
• Participated in Production meetings and help set production goals and quality control of products.
• Supervised production employees to ensure safety, quality, and production goals were met.

• Plan work assignments and equipment allocations to meet transportation, operations or production goals.
• Prepare weekly production schedules to ensure all department production goals are met.
• Worked with upper management in developing production goals and standards.
• Assist Agents to ensure they meet production goals.
• Coordinated work flow to achieve daily production goals.

• Established daily staffing needs to accomplish production goals.
• Maintained and exceeded production goals.
• Handle inbound escalations Handle requests for supervisor/mgmt/client requested customer callbacks Meet daily, weekly, and monthly production goals.
• Make sure all picking process are being followed Maintain a proper amount of staffing is in place Meet production goals
• Report to Upper Managment with Production Goals and Actuals for Monthly Desired Target.

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low Demand

• Standardized operations to maintain compliance with Health Department safety standards.
• Supervised and operated forklift equipment maintaining production and safety standards.
• Audit merchandise ensuring compliance with industry and safety standards.
• Improved safety standards through establishment of daily inspections.
• Conduct regular inspection of all ongoing and completed jobs to ensure accuracy, completeness and conformance to safety standards.

• Trained and gave feedback to drivers to on safety standards and how to excel at customer service.
• Worked to ensure that all food service was performed in compliance with regulated safety standards.
• Maintain high sanitation and safety standards in all catering storage rooms and other catering areas.
• Uphold and enforce safety standards to all employees to ensure a safe work environment.
• Maintain adherence to company policies, safety standards, quality and good housekeeping practices.

• Meet all required safety standards for the week, month, and year.
• Inspect fire stops in the conduits to assure compliance with safety standards.
• Cleaned and maintained the warehouse in compliance with OSHA safety standards.
• Manage strict time frames, uncompromising quality and safety standards.
• Adhered to and maintained OSHA and company safety standards.

• Observed safety standards and practices with chemicals and machinery.
• Ensured compliance of health and safety standards.
• Work directly with 60-person staff to ensure food safety standards (ServSafe , HACCP) are followed throughout the 25,000 sq.
• Practiced safety standards while using heavy or dangerous equipment such as the meat grinder and bone saw.
• Manage cashiers Address customer service and employee concerns Provide customer service and maintain safety standards

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low Demand

• Maintained equipment and machinery to ensure safe environment.
• Observe behaviors, actions, and reactions of children and their families to create a safe environment for visitation.
• Maintain a clean and safe environment for our customers and employees during our hours of operation.
• Provided a safe environment for the Atlanta Housing Authority residences and staff on a daily basis.
• Ensured that an enjoyable and safe environment was provided to the patrons of the establishment.

• Maintain a clean and safe environment to insure programs and procedures are up to code.
• Provided clean, sanitary and safe environment for patients, staff and visitors.
• Maintain all Bus Stops in Metro/Davidson County to ensure a welcoming and safe environment
• Maintained a clean and safe environment for customers as well for co-workers.
• Maintained a neat and safe environment for all customers and associates.

• Collaborated with fellow employees to ensure a safe environment.
• Provided customer service and a safe environment for guests.
• Provide customer assistance and maintain a safe environment.
• Provide a safe environment for people taking class.
• Organized plant for clean and safe environment.

• Maintain a safe environment for shoppers.
• Maintained a clean and safe environment.
• Supervised teams of workers to create safe environments at large venues for NASCAR races Problem solved with Racetrack supervisors and event coordinators
• Managed day to day operations of the Machine Room Ensured a clean and safe environment for associates
• Company Details: Providing a clean and safe environment for a cage free boarding facility.

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low Demand

• Established excellent customer service by engaging with every customer and expressed high product knowledge by consistently surpassing weekly goals.
• Ensured that each customer received outstanding customer service by providing a customer friendly environment equipped with product knowledge.
• Improved quality sales and decreased return percentage by focusing on associate-customer rapport and product knowledge.
• Maintained an awareness of all product knowledge information and merchandise promotions.
• Maintained outstanding product knowledge on several automobile makes and models.

• Shared product knowledge with customers while making personal recommendations.
• Demonstrated exceptional product knowledge in assisting customers.
• Provide product/service solutions-utilize product knowledge.
• Hired, trained and monitored employees to exceed monthly sales goals by demonstrating strong product knowledge and excellent customer service skills.
• Focused on effectively driving sales to generate new revenue with current and prospective clients by demonstrating product knowledge.

• Display expert product knowledge of product, company history, company policy and store/company strategies.
• Maintain technical and product knowledge on all equipment within the dealership's area of responsibility.
• Possess and maintain product knowledge in varying areas as well as specifically assigned department.
• Trained associates on the receiving/warehouse processes, product knowledge, and proper merchandising guidelines.
• Guide and trains team members on basic core and seasonal product knowledge.

• Trained all new hires on product knowledge and drink prep.
• Learned, referenced and applied product knowledge information.
• Create Sales by product knowledge and placement.
• Trained product knowledge for 5 classes Trained classes in Kansas, Virginia, and Texas
• Accepted and signed deliveries Prepared and sent daily reports via e- Set and disarmed store security mail system Maintained product knowledge

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low Demand

• Executed store operations during scheduled shifts and organized opening and closing duties as assigned.
• Formulated pricing policies on merchandise according to requirements for profitability of store operations.
• Manage store operations by ensuring exceptional performance and excellent customer services.
• Provided impeccable customer service while overseeing front store operations.
• Supervised store operations and delegated tasks accordingly.

• Performed all store Operations including selling, customer service, training, employee, management, visual merchandising and asset protection.
• Lead total store operations of a team of 100+ as leader on duty to drive productivity and store sales.
• Delivered results for store operations through managing merchandising, visual, operations, finance and human resource initiatives.
• Assist General Manager with store operations: Driving sales, Payroll, training, promotions and merchandising.
• Work with management to ensure all store operations is a success on a day to day basis.

• Manage and executed floor moves, merchandising, customer service issues training deposits and manage store operations.
• Maintain customer happiness and continue to receive feedback on how to make store operations better.
• Overlook store operations, manage employee schedules, conduct interviews, and provide customer service
• Assisted the store manager with employee communication to ensure effective store operations.
• Prepare weekly work shifts for employees to maintain daily store operations.

• Assist store manager with executing store operations during scheduled shifts.
• Gas Station Attendant responsible for gas and convenience store operations.
• Ordered supplies needed to maintain store operations.
• Directed all store operations, including inventory management, closing/opening procedures, hiring/training, and merchandizing.
• Provide back-up for Museum Store Manager and superv ise Museum Store operations in her absence.

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low Demand

• Provided exceptional customer service, processing customer orders, and promoting/suggesting products and services to customers.
• Provide specific loading and shipping requirements consistent with customer orders and expectations to drivers.
• Reviewed daily receiving log and updated customer orders.
• Fulfilled customer orders upon request.
• Cashier Took customer orders, worked cash register, delivered customer orders, cleaned, stocked, and ensured customer satisfaction.

• Process customer orders, release orders to be packed and shipped, and log all tracking information related to the order.
• Cashier Placing customer orders, making specialty drinks, and preparing deserts are in the duties of a cashier.
• Help with customer orders, prepare product for the day, open and close the store.
• Supervised and trained the staff in selecting customer orders for delivery and/or pickup at the store.
• Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.

• Updated customer orders from start to finish in an accurate and timely manner.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Communicate with manager, sales person, and customer orders status.
• Release all conforming material to be shipped for customer orders.
• Expedited all customer orders and tracked shipments to the customer.

• Answered incoming calls and took accurate customer orders.
• Verified shipping schedules and customer orders.
• Oversee the operation of online customer orders Daily operations of processing online orders, adhering to strict deadlines and quality control.
• March 2015 - August 2015 Take and complete customer orders.
• Greet Customers Take customer orders Daily Cleaning Run Cash Register

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low Demand

• Coordinated registrations with Medical Records department to ensure single record and eliminate duplication.
• Developed protocol for medical records for hospitals and central business office.
• Organized, controlled and maintained efficient system for distribution of patients files in coordination with the Medical Records Department.
• Staffed facility, signed payroll, transported to appointments, kept detailed medical records, assisted with hygiene and rehab
• Supervised a Medical Records Department who have pulled approximately 6000 notes for numerous medical records requests in 2016.

• Contacted new soldiers by verbal or written notification, maintaining personnel files and medical records.
• Managed outsourced record retention company and the retrieval and storage of all medical records.
• Update patients records and obtain a new medical records number for all new patients.
• Ensured the staff marked accurate and complete nursing entries in the medical records.
• Worked with Medical records to make sure surgeon had all records signed off.

• Locate, sign out and deliver medical records requested by Physicians within facility.
• Manage cases by ordering needed medical records and summarizing for attorney final review.
• Ordered medical records from providers and communicate with them during course of treatment.
• Faxed medical records to requesting physician offices and/or insurance companies, as needed.
• Processed over 150 medical records reviews in 2016.

• Assist in entering medical records.
• Supervised the day-to-day functions of the staff that included receptionist, medical assistants, phlebotomist, and medical records clerk.
• Worked closely with transcription service to insure that medical records in the EMR system are complete and seamless.
• Organized: Obtain and maintain updated medical records, letters and contract updates.
• Trained all employees on the electronic Touch Works medical records system .

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low Demand

• Served as project manager for successful development and implementation of rebate fulfillment computer system, totaling approximately $371,000.
• Documented container inventory and entered container information into computer system.
• Trained new employees on receiving, material handling, shipping, and data processing on all in-house computer systems.
• Create and maintain records on the Empire Books and News computer system for the Empire Rewards program.
• Maintained shipping and receiving records, verified receipts against orders and input receipts into computer system.

• Maintained knowledge of cable systems, computer systems, tools, company policies and procedures.
• Interview and conduct training sessions using the Campus Call phone and computer system.
• Function as a technical assistant for computer system security for Army Information Systems.
• Provided documentation and other information through the use of computer systems and software.
• Coordinated data exchange with other computer systems, departments and outside vendors.

• Worked with VAV/computer systems, adjusting speeds on VFD/Belt drive systems.
• Assist users of microcomputer systems to resolve computer problems and malfunctions.
• Verified that information in the computer system was up-to-date and accurate.
• Complete designated cashier and closing reports in the computer system.
• Use the computer system to track parts.

• Worked on various reservations computer systems.
• Dispatch of outgoing Trucks.Competent use of the computer systems at UPS: Excel, Word, Microsoft Office.
• Mastered Point of Sale (POS) computer system for automated order taking.
• Collect health data from beachgoers and enter data into computer system.
• Involved in the implementation of the Meditech 6.0 computer system.

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