SupervisorSkills

• Received numerous referrals because of customer service skills, relationships with store management and prompt delivery times that increased business.
• Coordinate in-service sessions in customer service, managed care regulations, and basic medical terminology on a regular basis.
• Processed Corporate complaints ensuring each customer received quality customer service and proper follow up to retain customer loyalty.
• Store Upkeep-Customer service-Phone -Cleaning-Money handling-Inventory -Opening/Closing Reason For Leaving: Wanted more office work and better pay.
• Supervised and trained telephone customer service representatives and other staff in telemarketing and rebate fulfillment activities.
• Designed and prepared communications to all levels of Customer Service on new policies and company announcements.
• Developed database/forms for use by customers, creating/implementing training materials for Admins and Customer Service.
• Developed team metrics and mentored agents to meet individual/team goals while providing outstanding customer service.
• Supervised staff, established guidelines and expectations to ensure representatives courteous and timely customer service.
• Facilitate a professional environment and enforce excellent customer service upon execution of service presentation.
• Oversee transactions and resolve any customer service issues following specific guidelines and procedures.
• Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
• Manage store operations by ensuring exceptional performance and excellent customer services.
• Monitored cashier workstations to reduce customer delay and improve customer service.
• Displayed excellent customer service including the ability to handle irate customers.
• Selected to train new departmental personnel on proper customer service procedures.
• Provided excellent customer service to patrons and resolved customer service issues.
• Implement effective customer service strategies & assist with diffusing difficult situations.
• Ensured and environment of consistently excellent, efficient customer service.
• Supervised the customer service and billing departments regarding imported cargo transactions

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• Enforced uncompromising risk management and safety procedures which minimized Warrior risks level resulting in zero safety incidents within the team.
• Coordinated closely with prescribed safety procedures and federal laws regulating waste disposal methods and quality control regarding products awaiting dispositions.
• Provide exceptional customer service while ensuring proper health and safety procedures are met while supervising staff during business operations.
• Maintained good reasoning skills where necessary in order to apply established safety procedures and while effectively securing loads.
• Verified passengers for proper travel documents and implemented air safety procedures to ensure optimal safety at all times.
• Evaluated performance by ensuring employees were trained and competent with implementing advanced safety procedures throughout the laboratory.
• Inventory, Ordering and Receiving procedures, Franchising Communications, Sanitation and Safety Procedures, Personnel Accountability.
• Assigned daily work activities/assignments and oversaw the direction of employees to ensure compliance with food safety procedures
• Ensured work center safety procedures and regulations were followed including first aid and hazardous materials.
• Performed carpentry work utilizing a variety of hand and power tools following safety procedures.
• Trained new employees on procedures which provided a comprehensive overview on food handling/safety procedures.
• Practiced, monitored and reinforced food safety procedures in accordance to policy and regulation.
• Ensured strict adherence to all safety procedures during transportation of hazardous and explosive material.
• Trained new employees on hotel-specific catering procedures, safety procedures and catering protocols.
• Maintain proper food safety procedures while providing excellent customer service and quality foods.
• Demonstrated a positive attitude and good working ethic while following all safety procedures.
• Use multilingual skills to effectively communicate safety procedures with large worldwide clientele.
• Established and developed safety procedures for maintenance services and repair of equipment.
• Demonstrate ability to ensure that safety procedures are compliant with company policies.
• Participate in ongoing training for licenses, certifications and safety procedures.

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• Direct supervision of daily operations including inventory management and procurement, invoice reconciliation, new employee training and scheduling.
• Provided direct supervision to two electronic technicians in charge of electrical/electronic testing and maintenance of the Funicular System.
• Orchestrated work and provided direct supervision of the Plan Formulation Section and environmental activities through a subordinate supervisor.
• Provided direct supervision to 12 clinicians that provided direct service to approximately 600 seriously mentally ill clients.
• Provided direct supervision of associates during customer interaction in order to provide rapid and effective resolve.
• Direct supervision of personnel related to hiring, promotion, compensation and termination of employment.
• Demonstrated the ability to work independently and self-manage time by functioning with little direct supervision.
• Make recommendations for positive and negative personnel actions for those under my direct supervision.
• Direct supervision of technical staff tasked with environmental testing for various Arizona municipalities.
• Provided direct supervision of 100+ professional staff of Respiratory Care Department.
• Provide direct supervision to residents and staff by monitoring daily activities.
• Provided direct supervision, leadership and direction to assigned workers.
• Provided direct supervision during parent-child visitation, redirecting as needed.
• Provided direct supervision of airport security and construction detail security.
• Direct supervision of a 24-hour operation for all voice/data activities.
• Provided direct supervision for community based preventive services unit.
• Conferred with and direct supervision of personnel and subcontractors.
• Direct supervision of two Microbiologists and seven technicians.
• Administer anesthesia under direct supervision of the Doctor.
• Direct Supervision of construction trades workers integrating tooling.

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• Managed contract services relationship with Ford's Technical Publication Systems group, which included supervisory responsibility for 16 additional staff members.
• Distributed problem correspondences pertaining to membership registration processing and/or related issues to appropriate staff members for action.
• Completed frequent performance evaluations to assess individual effectiveness of staff members and determine need for additional training.
• Supervised a team of interdepartmental staff members positioned in administration, shipping and processing departments.
• Supervised professional and clerical staff members in the daily operation of the certification unit.
• Provide administrative support to operational staff members across a fast-paced supportive services practice.
• Supervised staff members and maintained decorum and organization during distribution of promotional items.
• Provided management and technical oversight to staff members and performed all supervisory functions.
• Detailed laboratory testing was ordered by my department staff members utilizing protocol.
• Counseled and documented excessive tardiness and/or absenteeism with individual staff members.
• Exhibited strong planning and organizational skills with staff members and management
• Service observed staff members to ensure dissemination of correct information.
• Conducted annual performance evaluations of four junior management staff members.
• Communicated effectively with fellow staff members to solve problems.
• Provided effective communication between management and staff members/vendors.
• Developed training curriculum and trained staff members.
• Conducted performance evaluations for staff members.
• Provide training for new staff members in proper safety and sanitation procedures in the operation of dish room and laundry equipment.
• Be able to discuss concerns and/or complaints with staff members and provide them with constructive feedback and suggestions for improvement.
• Directed 6 charge nurses and 18 additional staff members in providing comprehensive nursing care to psychiatric patients and geriatric patients.

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• Managed key-holder responsibilities: store opening/closing reconciling cash, daily operations, point-of- sale procedures; day-to-day merchandising of sales floor.
• Assisted with daily operations, payroll-reporting responsibility, identified and recommended process improvements, and completed various projects as assigned.
• Supervised effective daily operations including opening and closing procedures, facility inspections, cash handling procedures and general facility maintenance.
• Job entailed direct supervision of employees: assigning daily operations, processing, troubleshooting quality problems and completing required documentation.
• Managed all aspects of daily operations as owner and sole-proprietor and eventually as Managing Partner.
• Supervised the daily operations of GameStop's security operations and ensure operational objectives are met.
• Planned, organized, developed, implemented, reported, and communicated overall daily operations.
• Managed daily operations of a logistics/distribution team of 85 supporting daily deliveries to 1000 customers.
• Provided inventory management and ensured successful daily operations and high standards of customer satisfaction.
• Supervised ten Security/Emergency Services Officers and four communications personnel to maintain effective daily operations.
• Managed daily operations, performing a variety of administrative tasks and overseeing staff performance.
• Manage daily operations of pharmacy department and supervise all aspects of pharmaceutical care delivery.
• Shift supervisor responsible for the daily operations and conduct of emergency medical personnel.
• Supervised snow removal operations and maintained radio contact with superiors during daily operations.
• Provided administrative and logistical support for daily operations of laboratories within the Institute.
• Initiated new program development and handled daily operations and personnel activities for department.
• Executed daily operations of personnel schedules, inventory, and assisted customers.
• Managed daily operations and service quality for federal evidence based grant.
• Key Communicator between vendors and internal departments ensuring effective daily operations.
• Selected based on leadership superiority and extensive understanding of daily operations.

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• Participated in first international test entry and worked with staff to develop template for preparation of international data entry guidelines.
• Performed associated administrative and human resources responsibilities, including employee interviews and hiring, scheduling, and data entry.
• Accomplished day-to-day work operations by initiating, coordinating, and enforcing data entry policies and procedures.
• Managed data entry staff investigating claims, providing alternative delivery options and resolving client issues.
• Utilized data entry and keyboarding skills to input customer information into company database.
• Delivered accurate production reporting and quality data entry on a timely basis.
• Developed training for data entry encoders to help maintain quality and efficiency.
• Coordinated and assigned data entry clerks to clinics resulting in maximum efficiency.
• Utilized AS400 system to data entry overrides and supervisory payment approvals.
• Perform accurately all data entry functions to reflect customer activity/transactions.
• Supervised, evaluated and prioritized jobs for scanning/data entry.
• Supervised staff, handled company communications and data entry.
• Managed data entry for daily report generation.
• Certified Computer and data entry skills
• Reviewed legal documents and data entry
• Utilized phone and computer for data entry and to annotate customer files summarizing the reason for the phone call and resolution.
• Key holder, supervisor, cleaning and stocking shelves, answer phones, data entry, filing paperwork, inventory taking.
• Performed all data entry and prepared all necessary documents such as load plans, dock receipts, and reports and billings.
• Complete data entry for Runaway Homeless Youth Monitoring Information System (RHYMIS) and Homeless Monitoring Information System (HMIS).
• Monitored stockroom and floor inventories, facilitated Plan-o-gram set-up, and prioritized floor for sale promotions; 10 Key Data Entry;

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• Direct daily supervision of two- six security officers and ensured proper uniform compliance and adherence to company policies and procedures.
• Instructed an inspected subordinates to insure compliance with company policies and local laws and regulations governing armed security services.
• Created and maintained company policies and procedures based on outcomes of improvement initiatives or new accreditation agency requirements.
• Hired employees and supervised department following company policies and ensured that all state and federal regulations are adhered.
• Developed new company policies, applied and interpreted existing company policies, resolved complex applications and conducted meetings.
• Coordinate exception processing with other departments to achieve timely resolution and application not to exceed company policies.
• Developed schedules, monitored work activities and ensured company policies and procedures were successfully implemented.
• Scheduled and supervised sub-contractors: enforced company policies, procedures, and project safety regulations.
• Ensured compliance with company policies and procedures as well as legislative and regulatory requirements.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Conduct monthly site operational audits to evaluate performance and compliance to company policies.
• Interpreted company policies to enforce safety regulations and maintain good housekeeping practices.
• Enforced Department of Education regulations creating accountability of compliance for company policies.
• Dispatched transport tasks to the transporters using methodology depicted in company policies.
• Interpreted job orders and company policies for workers and enforced safety regulations.
• Delegated and attracted new clients/customers uphold all company policies and procedures.
• Implemented company policies and procedures to ensure customer satisfaction was achieved.
• Interpreted and directed company policies and government regulations affecting payroll procedures.
• Strengthened company by leading implementation of company policies and procedures.
• Adhered to company policies and procedures regarding cash register performance.

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• Managed and coordinated customer escalation process for the Department Manager that quickly documented all customer complaints and expedited problem resolution.
• Supervised seven military and one civilian who handled and resolved an average of 200 customer complaints/requests monthly.
• Resolved customer complaints in efficient and solution-oriented way; made every effort to satisfy customer needs.
• Provided customer service and resolution to customer complaints, recommending and implementing improvements when necessary.
• Assured customer satisfaction by investigating and resolving customer complaints about drink quality and/or service.
• Investigate customer complaints and facilitate solutions in an effort to satisfy and retain customers.
• Resolved customer complaints regarding food and/or service, completing disciplinary actions when needed.
• Addressed all customer complaints with Beauty and referred any escalated situations to management.
• Resolved customer complaints or referring customer to supervisor or proper department for resolution.
• Ensured customer satisfaction by resolving customer complaints and assisting agents with escalated calls.
• Provided customer service information, check cashing approval and resolved customer complaints.
• Resolved concerns arising from customer complaints, ensuring compliance with company policy.
• Handle escalated customer complaints and negotiated settlements on cellular bill issues.
• Handle and resolve customer complaints and provide customers with delivery information.
• Resolved an array of customer complaints and ensured customer satisfaction.
• Helped to maintain and updated inventory and resolved customer complaints.
• Resolved customer complaints that resulted in a positive resolution.
• Guarantee positive customer experience and resolved all customer complaints.
• Resolved customer complaints and adjusted delivery procedures accordingly.
• Documented, analyzed and problem solved customer complaints.

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• Conduct formal agent performance reviews, including annual goal-setting/ performance development plan, mid-year performance review and final year-end performance review.
• Supervised and managed a work force of over 60 workers; responsibilities included managing personnel requirements and drafting performance reviews.
• Deliver performance reviews of team members, conduct disciplinary interview/counseling, and complete and file all necessary HR documentation.
• Supervised appropriate Sales Specialists, managing scheduling and development of staff; promptly conducting and delivering annual performance reviews.
• Administered Performance reviews and disciplinary reviews and/or disciplinary actions as well as applicable tests and re-certifications to Interviewers.
• Provide staffing and manpower evaluations and conduct individual performance appraisals and periodic performance reviews for detention officers.
• Supervised assigned Account Representatives which included completing performance reviews, monitoring, disciplining, training and development.
• Hired, trained, managed and motivated staff including setting productivity standards and conducting performance reviews.
• Determined call center operational strategies by conducting needs assessments, performance reviews and capacity planning.
• Performed manager duties including conducting annual performance reviews, succession planning, and disciplinary actions.
• Conducted monthly personnel performance reviews and discussed performance and improvement areas with each employee.
• Provide input to management regarding performance and prepares performance reviews and improvement plans.
• Developed staff to maximize potential, monitored staff performance to include performance reviews.
• Managed paralegals; prepared and conducted annual performance reviews; monitored.
• Conducted yearly performance evaluations and quarterly performance reviews for the civilians.
• Participated in training, documentation, interview process and performance reviews.
• Completed annual performance reviews and prepared disciplinary actions reports as needed.
• Evaluated staff on monthly statics provided semi-annual and annual performance reviews.
• Facilitated bi-yearly employee performance reviews, disciplinary actions and monthly meetings.
• Performed weekly and monthly monitoring, quality assurance and performance reviews.

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• Supervised sales floor to make sure customers maneuvered effectively and that associates were performing appropriately.
• Participated in sales floor merchandise directives and implemented changes.
• Planned/implemented visual presentation for sales floor.
• Processed new merchandise to the sales floor and mark down sale and clearance merchandise as well as rearrange the sales floor.
• Organized shelves on the sales floor to better accommodate the customers, increase customer satisfaction and increase sales by 10%.
• Monitor and run sales floor while exceeding sales goals keeping track of conversion being the medium between sales associates and store manager
• Assist customers with cashing out, styling customers, selling clothing, handle all phone calls and organizing sales floor.
• Supervised an average of ten employees on a daily basis in the receiving area as well as the sales floor.
• Managed & directed the overall activity of employees involved with customer service, inventory management, & sales floor appearance.
• Interest customers in opening credit card accounts, Provide customer with information on accounts and memberships, Stock sales floor.
• Placed and arranged merchandise on the sales floor, completed markdowns of merchandise, and assisted in taking inventory.
• Reconfigured each store's sales floor to be more profitable and moved unneeded inventory to stores with higher volume.
• Ensured that all outdated product is removed from the sales floor to be processed through the established returns process.
• Maintained in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Supervised activity on sales floor & observed job performance of large staff, Responsible for daily Cash office duties.
• Work on the sales floor to greet and help the customers as well as, locate and sell products.
• Supervised sales floor and employees * Supported management with daily operations * Maintained and handled daily cash inflow and outflow
• Ensured all merchandise is presented and well maintained on the sales floor with the objective of generating sales.
• Walked the sales floor regularly, talking to colleagues and customers, and identifying or resolved urgent issues.
• Maintained sales floor cleanliness and replenishment as well as ensuring all associates delivered best in class customer service.

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• Supervised junior enlisted personnel in daily inventory control procedures and equipment issue/return measures for 5 companies and 1 special operations platoon.
• Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.
• Partake in managing activities related to strategic or tactical purchasing, material requirements planning and inventory control.
• Inventory control - examination of inventory and receiving documents to identify accuracy or discrepancies from distribution centers.
• Maintained strict inventory control and requisition of all Nuclear and Chemical equipment assigned to unit.
• Directed 54 supply personnel in establishment and maintenance of supply and inventory control management functions.
• Communicate with customers to maintain proper inventory control and an efficient inbound/outbound product flow.
• Performed daily production entry into inventory control system and managed time keeping for payroll.
• Performed inventory control functions, to include disposal of expired or unusable medications.
• Maintained inventory controlling systems and monitored shipping, receiving and tracking of shipments.
• Increased storage capacity 38% by standardizing inventory control procedures and receiving processes.
• Utilized Radio Frequency Data Control to track productivity and maintain inventory control.
• Monitor and manage inventory control procedures and processes to eliminate inventory loss.
• Maintained inventory control and performed light housekeeping duties in office maintenance.
• Streamlined procurement and inventory control particularly during the drastic peso devaluation.
• Perform inventory control and ordering, monitored and approved incoming deliveries.
• Increased efficiency by modernization of ordering procedures and inventory control.
• Maintained inventory control system, monitored and approved incoming deliveries.
• Participate in inventory control to ensure accessibility and avoid oversupply.
• Assisted in various areas of administrative support and inventory control.

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• Designed and implemented operational metrics to capture and trend quality standards including first pass yield and continuous process improvement.
• Coordinated work between latex lab and quality assurance laboratories to ensure quality standards and productivity guidelines were met.
• Analyzed mechanical problems in the production process and devised modifications to meet quality standards and schedules.
• Planned, developed and implemented quality standards and performance benchmarks which were subsequently implemented department wide.
• Developed and implemented operational plans to achieve the designated objectives, productivity and quality standards.
• Motivated and developed staff to achieve absolute quality while ensuring high quality standards are maintained.
• Performed quality checks and managed statistical charts for assurance of quality standards and improvement.
• Created testing manual and organized areas of operation for implementation of QS9000 quality standards.
• Interpreted data for generated results to insure compliance with quality standards and customer specifications.
• Prepare periodic reports on team effectiveness in meeting established production and quality standards.
• Strengthened awareness of quality standards, product specifications, and customer expectations.
• Monitored departments productivity and quality standards and ensures they were met daily.
• Monitor assigned operations to assure compliance with approved methods and quality standards.
• Monitored phone and email communications with customers to ensure quality standards.
• Assisted general manager with implementing all corporate policies and quality standards.
• Created higher quality standards through increased inventory accuracy and safety awareness.
• Developed, implemented, monitored and evaluated production and quality standards.
• Enhanced quality control procedures to improve overall team quality standards.
• Developed quality standards for both written and verbal communication.
• Supervised production departments while meeting safety and quality standards.

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• Sanitized tools and maintained a sterile environment according to OSHA requirements.
• Maintained OSHA compliance through timely and accurate document preparation and submission.
• Maintained OSHA-mandated and UPS-standard documentation on all safety-related training and activities.
• Satisfied OSHA safety regulations required in Warehouse environment.
• Implemented OSHA regulation as required by federal Law/Guidelines.
• Complete required OSHA/Safety Training as required.
• Verified compliance to OSHA standards/requirements.
• Assigned job responsibilities, promoted teamwork, and ensured internal customer satisfaction as well as compliance in accordance with OSHA standards.
• Performed duties of Ground Security Coordinator and OSHA Safety Advocate to ensure all FAA/TSA Security and OSHA Safety requirements were met.
• Train and qualify employees on jobs, Maintains OSHA and HACCP standards including PPE and SAP at my work place.
• Ensured compliance with State and Federal OSHA regulations, including lockout-tag out, fall protection, hazard communication and HAZWOPER.
• Established and upheld employee standards such as cleanliness, OSHA guidelines, equipment and warehouse safety, and package handling.
• Instructed crew members on how to properly handle and dispose of contaminated items in accordance with OSHA rules and regulations.
• Adhere to local, state, and federal regulations inclusive but not limited to OSHA, DOT, and EEOC.
• Work in conjunction with Encore Utility Inspectors, city Inspectors, and Developers to ensure crews meet required OSHA Standards.
• Instruct employees on company policies, ISO, MSDS, OSHA, and NFPA requirements related to job function.
• Analyzed charts and ensured all safety (OSHA) guidelines were being followed to maintain a safe work environment.
• Achieved and maintained compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT.
• Maintain and ensure entire store is clean and all equipment is in working order and up to OSHA standards.
• Perform safety observations to ensure team members and processes are up to par with OSHA regulations and guidelines.

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• Performed opening and closing procedures consisting of register counts and balances, bank deposits, and documentation of register/safe/bank deposit totals.
• Perform open and closing store procedures including execution of bank deposits, receipt of shipment, and interpret/communicate company directive.
• Processed cash transactions, provided customer service, performed cash/credit transactions, processed bank deposits and entered requisition orders
• Perform cash management such as maintaining cash drawers and preparing bank deposits accurately and effectively.
• Complete daily bank deposits and necessary paper work for documentation for submission.
• Sorted and compiled documents for bank deposits and inventory orders
• Verified accounting reports and completed electronic bank deposits.
• Reconciled bank deposits with internal Cash Management Tool.
• Counted, prepared and reconciled daily/weekly bank deposits.
• Monitored register cash and transported bank deposits.
• Supervised night crew, customer service, assembled displays, balanced cash drawers and prepared bank deposits, received-in and processed shipments
• Cashier - Cook - Stocking - Shift Changes - Inventory Count - Opening and Closing duties - Money Pulls - Bank Deposits
• Cash Handling (bank deposits, cashiers and balancing the drawers at the end of shifts), host and serve.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive.
• Saved money on waste by staying up to date with product usage via inventory counting, also prepared bank deposits.
• Managed daily reports, bank deposits, payroll, employee work schedules, and called store headquarters with daily earnings.
• Count and balance cash drawers prepare and make bank deposits as well as all other required closing and opening procedures.
• Performed daily store closing operations including balancing the sales register and completing bank deposits in addition to securing the building.
• Completed daily merchandising and operating tasks assigned by upper management and completed the counting of register tills and bank deposits.
• Team was also responsible for compiling bank deposits along with manual and electronic dispersal of monies received to proper accounts.

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• Supervised, counseled, evaluated performance and recommended disciplinary actions, if needed to the Zoning Administrator regarding permitting staff.
• Perform personnel-related activities such as hiring workers, evaluating staff performance, and taking disciplinary actions when performance problems occur.
• Evaluate employee performance and make recommendations for development, including disciplinary actions; complete semi-annual appraisal on each engagement specialist.
• Manage 6 Patient Support Assistants while working in collaboration with Medical Administration Leadership regarding disciplinary actions and process changes.
• Document all disciplinary actions based on employee conduct and performance to develop each individual on a professional level.
• Conduct employee evaluations and disciplinary write-ups, along with the subsequent disciplinary actions, when deemed necessary.
• Maintained proper and sustained documentation process of all disciplinary actions, incidents, and overall daily activity.
• Initiated personnel actions which included counseling, performance evaluations, promotions, transfers, disciplinary actions.
• Participated in applicants' interviews, hires, performance evaluations, disciplinary actions and terminations.
• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc.
• Recommended and initiated personnel actions such as promotions, job assignments and administrative disciplinary actions.
• Conducted performance appraisals, maintained vacation and sick records, and administered disciplinary actions.
• Ensured employee compliance on corporate standards including full implementation of disciplinary actions as needed.
• Administer disciplinary actions to representatives for unacceptable behavior, conduct and general policy adherence.
• Supervised clients, provided advice/guidance, implemented disciplinary actions and handled emergency situations.
• Organized and coordinated training, orientation, and corrective disciplinary actions of personnel.
• Completed and documented orders through various vendors, inventory forms and disciplinary actions.
• Applied fair and consistent supervision which included hiring, terminating and disciplinary actions.
• Conducted effective and timely employee performance appraisals and disciplinary actions to staff.
• Conduct interviews; prepare performance evaluations; document and discuss disciplinary actions.

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• Coordinated activities of interdisciplinary team managed changes in schedules and performed triage on incoming patient phone calls and patient admissions.
• Received all difficult phone calls from Plan Participants regarding their inquiries and resolved their benefit eligibility questions.
• Resolve all escalated customer telephone calls in a timely and professional manner.
• Monitored inbound phone calls received by agents to insure customer satisfaction.
• Monitored phone calls daily to ensure quality conversations and professionalism.
• Provided Costumer Service and telephone support in receiving/transferring phone calls.
• Monitored telephone calls to ensure accuracy and proper data collection.
• Managed Daily administrative paperwork, phone calls and correspondence.
• Respond appropriately to telephone calls for any unavailable staff.
• Responded to incoming telephone calls and email communication.
• Handled incoming/outgoing phone calls, handled pay roll, called upon deliveries to clients, placed orders for customers, covered sales
• Answer office phone - monitoring phone calls, helping customers if possible, and directing phone calls to the correct department.
• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Conduct courtesy customer service phone calls for classes, product availability and customer follow up using Microsoft Excel and Google Drive.
• Assist Student Workers at the main desk with incoming phone calls, student questions, document writing, and file maintenance.
• Make phone calls to potential candidates for employment, multitasking on several systems, organizing information through Word and Excel documents.
• Managed, followed up and resolved customer issues and complaints via phone calls, mail, surveys and in person.
• Coached staff through difficult phone calls and witnessed confidence surge as staff received first contribution - then securing additional donations.
• Prioritized and delegated job duties to appropriately skilled mechanics through on-site visits, telephone calls, and new job orders.
• Manage the appointments; answer high volume phone calls, make receipts/enter into the data base and cash out clients.

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• Conducted annual appraisals and career development plans on associates achievements and goals to include corrective actions and appreciations awards where warranted.
• Prepared sanitary inspection documentation for military food establishments and generated post-sanitary documentation with summary of non-compliance and recommendations for corrective actions.
• Performed regular audits to identify areas of opportunity for corrective action or additional training, develop and implement plans accordingly.
• Resolved customer complains by identifying problems and taking appropriate corrective action- resulted in 50% increase in departments efficiency.
• Address disciplinary and/or performance problems according to company policy; make effective/appropriate decisions relative to corrective action as required.
• Facilitated accident and near miss investigations, collected data and evidence, and formulated corrective actions to mitigate re-occurrences.
• Performed quality internal audits according to ISO-9002 and verified follow-up of audits to determine effectiveness of corrective action.
• Reviewed personnel work performance issues and administered corrective action utilizing the positive discipline system and employee occurrence management.
• Team productivity, attendance, quality and overall performance, coaching and delivering corrective action when necessary.
• Meet financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances initiating corrective actions.
• Prepared reports and presentations of department performance to budget objectives and recommended corrective action to problems.
• Evaluated and analyzed effectiveness of supply and unit maintenance operations and implemented corrective actions when required.
• Conducted daily/weekly/monthly performance meetings to ensure department goals and metrics and take corrective action as needed.
• Reviewed activities of subordinate non commissioned officers, and initiated appropriate corrective action for discrepancies noted.
• Perform analysis of data and voice historical files following up with reports recommending corrective actions.
• Investigated complaints regarding housekeeping and took corrective actions to ensure job was complete and satisfactory.
• Investigated incidents and injuries, and implement corrective actions that complied with company safety expectations.
• Evaluated performance and attendance of representatives, and developed and implemented corrective actions as needed.
• Complete associate evaluations and delivered Corrective Actions for enforcing organization standards of quality and productivity.
• Evaluated associate performance and make effective decisions regarding coaching, counseling and corrective actions.

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• Present Provides daily reports including scheduling, revenue and attendance records Assists in accomplishing assigned daily activities above company standards
• Supervised the daily activities of manufacturing employees to safely and productively package world class high quality pharmaceutical products.
• Conducted all household business, scheduled appointments and organized transportation, organized daily activities and resolved issues.
• Supervised the daily activities of the Retention Specialist Representatives supporting our Telephone, Video and Internet customers.
• Ensured a friendly disposition and positive outlook to the robust safeguarding procedures implemented in daily activities.
• Supervised employees in daily activities including inbound/outbound calls regarding new and used vehicle information.
• Maintain thorough and accurate documentation of daily activities, behaviors and accomplishments in therapy.
• Consulted and helped plan daily activities with Assistant Manager/Operations Manager and other Supervisors.
• Reviewed daily activities for quality assurance and adherence to policies and procedures.
• Analyzed daily activities to identify areas for cost reduction and performance improvement.
• Promoted to this critical assignment to direct emergency youth shelter daily activities.
• Supervised daily activities within the department to ensure timeliness and efficiency.
• Prioritized daily activities to maximize staff productivity and meet organizational objectives.
• Tracked daily activities to ensure that productivity being achieved daily.
• Supervised approximately 20 armed officers in their daily activities.
• Monitored the daily activities of 9 customer service representatives.
• Assisted construction management with the coordination of daily activities.
• Prepared post departure control report including all daily activities.
• Directed and supervised the daily activities of assigned personnel.
• Supervised 5-8 protective investigators in all daily activities.

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• Provided an exceptional in-store customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
• Focus Clientele attention on subject services through clear direction and ensuring Independent Contractors were engaged within industry standards and activities.
• Regulated unionized work force to facilitate throughput and maximize time efficiency in a seasonal schedule and volume environment.
• Developed a recognition program and redesigned the performance appraisal process which won adoption throughout the department.
• Conducted performance evaluations and actively built the capability of others through relevant, timely balanced feedback.
• Generated repeat business through outstanding customer service skills, effective communication, and creative negotiation skills.
• Collaborate with executive leadership and HR to identify, plan and implement process improvement opportunities.
• Reworked new-hire system orientation program to include HR information and company resources.
• Tracked productivity reports and addressed performance issues through timely feedback and coaching.
• Minimized call escalations through effective coaching and support and handled escalated calls.
• Enhanced end user experience and decreased response times through access management decentralization.
• Experienced in working through customer complaints and providing a positive resolution.
• Ensured patient satisfaction through providing empathetic and caring customer service.
• Sustained friendly, professional customer interactions throughout all positions.
• Improved safety standards through establishment of daily inspections.
• Generate repeated business through developing rapport with customers.
• Operated all equipment throughout manufacturing process to back-fill.
• Resolved discrepancies through customer consultation and customer knowledge.
• Received Electrical substation safety training through AZ PublicsService.
• Guided and instructed surgical students through surgical rotation.

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• Interpreted OSHA regulations for Operating Group; developed guidelines to ensure compliance with regulations and address mitigating circumstances within the environment.
• Conducted on-site monitoring visits to evaluate programs to ensure compliance with federal financial management systems and ACJC policies and procedures.
• Worked directly with USDA Inspector to develop and implement enhanced processing and sanitary standards to ensure compliance with Federal regulations.
• Work with planning and scheduling to ensure compliance and conformity within anticipated production scheduling parameters and product volume goals.
• Cared for Quality Assurance and Quality Control effectiveness driving improvements to ensure compliance with company policies and customer service.
• Inspected and evaluated areas of responsibility to ensure compliance with targeted performance standards and quality of service.
• Communicate d and enforced operational and procedural changes to ensure compliance with bank policy and governmental regulation.
• Reviewed requisitions to ensure compliance with company policy and applicable laws and regulations and assigned buying responsibilities.
• Analyzed and modified compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements.
• Conducted performance testing and participated in Operational Readiness Reviews to ensure compliance with DOE regulatory requirements.
• Performed inspections of all maintenance equipment and facilities to ensure compliance with safety and environmental regulations.
• Perform quality reviews of training documentation to ensure compliance with processes for good documentation practices.
• Review and approve calibrations performed by calibration technicians to ensure compliance with the established requirements.
• Provided assistance in inspecting weapons ranges to ensure compliance with established training and safety guidelines.
• Enforced safety protocols to ensure compliance with universal precautions and adherence to protection measures.
• Interacted with external and internal agencies to ensure compliance with customer and corporate requirements.
• Reviewed clinical documentation to ensure compliance with agency, regulatory, and reimbursement standards.
• Monitor temperature controls and sanitation procedures to ensure compliance with Hazard Analysis Critical Control Point
• Monitored laboratory work and product quality to ensure compliance with set standards and specifications.
• Reviewed/Advised unit leadership on current directives, regulations and publications to ensure compliance.

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• Contribute towards the achievement of the business objectives by meeting/exceeding individual sales goals.
• Ensured merchandise properly displayed and communicated sales goals.
• Communicate with Sam's Management to ensure all reports, sales goals, price signs and any equipment needed is acquired.
• Collaborate with general manager by establishing successful partnerships with vendors, event companies and hotels in order to accomplish sales goals.
• Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.
• Maintained institutional sales goals ranging from $5,000 to $50,000 a week increasing store's margin and market share.
• Conduct total sales experience from initial greeting to closing sales, maintaining units per transaction and average dollar sales goals.
• Ensured team members greeted and assisted customers, wore proper uniform/name tag, and met or exceeding stated sales goals.
• Maintained weekly sales goals of branch products by bringing in new business; operations; customer service and teller activities.
• Created schedules met and exceeded weekly and monthly sales goals, executed weekly ad updates, and presentations to staff.
• Received customers in for repairs, schedule work to be performed, meet sales goals, billing, etc.
• Increase sales, met and exceeded weekly sales goals, maintain inventory control and insure items are in stock.
• Supervised the training and retention of store staff in sales to deliver exemplary customer service and meet sales goals.
• Collected and analyzed store data and sales to find trends, and implemented sales goals to maximize store revenue.
• Assisted the store manager in sales goals, staff communication and assuring that policies and standards are being upheld.
• Motivated staff to reach monthly sales goals train and develop new employees, which required leadership and effective teamwork.
• Earned superior customer service satisfaction scores and recognized by higher management for exceeding branch sales goals over 120%.
• Opened several new stores in Houston area, encouraged large team to exceed both credit card and sales goals.
• Own multiple two hour segments per day and coach associates on meeting the sales goals of each segment.
• Participated in regular meetings with local and regional managers on policy and sales goals on a monthly basis.

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• Enforced proper food preparation and handling procedures maintaining consistent compliance with all Health Department and Food Service Department policies regarding sanitation.
• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Correctly calculated inventory and ordered appropriate supplies.
• Maintain customer satisfaction by providing excellent customer service, beverages and food preparation with great product quality and store cleanliness.
• Executed daily food preparation acquiring kitchen experience such as maintaining proper sanitation, food temperature control and inventory methods.
• Rendered team effort through facilitating with the food preparation and service activities in pursuit of overall organizational goals.
• Designed and implemented food preparation list that helped maintain cost efficient and timely delivery of customer orders.
• Record keeping of different temperatures and maintaining sanitary conditions around food preparation was essential to the job.
• Established operating and work procedures, inspected dining, food preparation/storage areas, and dining facility personnel.
• Ensured crew members adherence to food preparation and sanitation followed the corporate and County Health Department regulations.
• Monitored food preparation, ensuring that meals are properly prepared in accordance with established standards.
• Handled special events, suggested selections and informed customers about food preparation details.
• Monitor compliance with health regulations regarding food preparation, serving and sanitation.
• Implemented, collaborated and disseminated streamlining food preparation, expediting and cleanup.
• Directed and supervised food preparation activities between patient and cafeteria food services.
• Train new students on food preparation and sanitation by following University guidelines.
• Conducted food preparation and ensured that safety regulations were properly followed.
• Maintained cleanliness and hygiene around food preparation and beverage preparation stations.
• Train six subordinates in proper food preparation and sanitation procedures.
• Practiced safety sanitation, and food preparation.
• Ensured appropriate food preparation activities.

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• Develop internal/external customer relationships by providing understandable and accurate policy information through written/oral communication.
• Manage cash vaults including nightly deposits Responsible for opening and closing of business Build customer relationships, creating increased daily revenue
• Managed different areas of retail operations such as customer relations, opening and closing procedures and inventory control.
• Job Responsibilities Included: Overseeing Landscaping Projects Managing 100+ Weekly Accounts Equipment Maintenance Lawn Design Customer Relations Quality Control
• Established/sustained positive customer relationships, presented/marketed banking services, and achieved high client satisfaction and retention.
• Provided estimates via telephone, and maintained customer relationships to ensure satisfaction of work performed.
• Organized laboratory operations to ensure reliable patient testing and timely services to build customer relations.
• Promoted positive customer relations for internal and external customers and ensured communication with departmental staff/administration.
• Maintain positive customer relationships with internal and external customer, vendors and sale personal.
• Coordinated construction efforts with Virginia corporate office and managed internal and external customer relations.
• Worked closely in a team environment to build and maintain strong internal/external customer relationships.
• Managed customer relationships on ownership accounts and prepared daily report of progress to management.
• Focused on building customer relationships to provide complete customer satisfaction and maintain repeat clientele.
• Demonstrated excellent customer relations by articulating product information to meet customer understanding and demand.
• Facilitated and maintained customer relations, cashier experienced with touch screen aloha system.
• Recommended call-handling procedures that allowed front-line representatives to handle complex customer relations concerns.
• Developed good customer relations; and made arrangements for special occasion activities.
• Managed employee and customer relations, booked reservations and planned seating arrangements.
• Provide excellent patient/customer relations from registration to discharge including payments from patients.
• Maintained good customer relations and effectively negotiated and resolved customer service problems.

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• Communicated with front desk gave accurate availability and updated room statuses in system.
• Manage front desk operations, supervise housekeeping, reservations and sales/marketing.
• Train all new members of our front desk team with an attention to detail and with an emphasis on guest relations.
• Front desk of weight room, crowd control at sporting events, along with participating in the set up/break down crew.
• Direct Scheduling for Front Desk and Membership Services Office, and key concierge Desk Team Members and cover shifts if necessary.
• Manage and maintain weight room and front desk, open/close building, ensure that all staff are present and on task
• Supported Division Head by supervising the work activities of all housekeeping associates, front desk agents, and guest service colleagues
• Supervised Regency Club, Front Desk, Bell Services, Valet, Guest Services, and PBX Operations Center staff.
• Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard.
• Perform additional daily front desk operations including office organization, retail sales, and addressing customer questions and concerns.
• Managed the front desk, including answering phones, assisting customers, operating the cash register and scheduling appointments.
• Act as the main contact for guests and other hotel departments in the absence of the Front Desk Manager.
• Assisted the front desk, responding to parents inquires and concerns, alleviated delicate situations with professionalism and sensitivity.
• Assigned personnel to cover front desk and billing when that department was understaffed due to illness and vacations.
• Position required word processing assignments, formatting documents, organizing, clerical duties, and front desk reception.
• Watch front desk, assist members with equipment, handle payments, fold towels, and clean equipment.
• Assist the Operations Manager with Gallery (Front Desk, Bell, Bar, Starbucks, Restaurant) Operations
• Handled money, delegated tasks to front desk employees, and solved students' and parents' issues.
• Acted as the support staff for 30+ front desks, handling guests personal information and third party policy.
• Supervised, Leading, and trained front desk staff as well as oversaw the entire front desk operations.

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• Supervised customer service Team ensuring performance measurements related to quality, call management, and time management exceeded company standards.
• Performed targeted service evaluations ensuring the quality of troubleshooting and technical work performed, while adhering to company standards.
• Demonstrated leadership skills by training and educating employees regarding proper work completion and adherence to company standards.
• Directed and supported facility personnel across college campus supporting cleanliness and upkeep of facilities exceeding company standards.
• Coordinated Quality and Safety oversight for Lump Sum projects ensuring contractual and company standards were upheld.
• Enforced attendance and performance policy according to company standards including providing corrective action up to termination.
• Maintained high company standards by interacting positively with co -workers and supply widespread customer service.
• Planned and executed company standards including communications, operations and human resource policies.
• Installed security systems in residential and commercial locations in accordance with company standards.
• Performed quality and control inspections to assure company standards and customer satisfaction.
• Ensured associates were replenishing merchandise and maintaining stockroom areas to company standards.
• Interpret and timely execute visual directives for floor-set while maintaining company standards.
• Conducted performance appraisals on all assigned associates according to company standards.
• Supervised employees and ensured productivity rates were consistent with company standards.
• Upgraded annealing department to strict company standards for pollution and ergonomics.
• Ensured exceptional company standards with cleaning daily and visual merchandising.
• Implemented and maintained policies and procedures as directed by company standards
• Provide excellent customer service consistent with company standards and procedures.
• Performed Quality Assurance reviews as dictated by company standards.
• Executed department merchandising and operational functions to company standards.

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• Demonstrated ability to troubleshoot creatively, solve problems effectively, and make informed decisions while successfully guiding others through constant change.
• Mastered skills necessary to troubleshoot and repair electrical and mechanical equipment to the component level, recognized as a technical expert.
• Provide backup technical assistance installing cable and work closely with technicians performing troubleshooting to identify installation problems versus faulty equipment.
• Established troubleshooting and repair of existing circuitry; repaired and remodeled residential homes including entire kitchen and bathroom remodels.
• Assisted with equipment operational by completing preventive maintenance requirements, following manufacturer's instructions, and troubleshooting malfunctions.
• Maintain effective working relationships with other internal departments to implement process and system improvements and troubleshoot any issues.
• Created and established self-employed business and gained extensive expertise in client relationship management and troubleshooting as an entrepreneur.
• Trained and supervised personnel to isolate and repair complex malfunctions utilizing diagnostic tests and troubleshooting techniques.
• Created and facilitated troubleshooting and billing training modules for both new and seasoned Customer Care Representatives.
• Conducted proactive troubleshooting of actual/potential problems, and innovated creative solutions to complex operating problems.
• Coordinated and performed facility maintenance along with computer networking troubleshooting, server maintenance and resolutions.
• Utilize strong interpersonal written and communication skills to manage high-stress situations and troubleshoot unprecedented situations.
• Directed the identification and troubleshooting of electrical, hydraulic, fire control and instrument malfunctions.
• Upgraded and replaced hardware, configured FileNet imaging software, and provided troubleshooting support.
• Investigated, reviewed, and assigned troubleshooting tickets to communication technician for resolution.
• Trained new employees and assisted production supervisor with job assignments and troubleshooting equipment.
• Led troubleshooting efforts during system failures and facilitated rapid recovery of vital systems.
• Facilitated department staff training in conjunction with answering employee questions and troubleshooting issues.
• Supervised and provided direction for 15 technical representatives regarding correct troubleshooting techniques.
• Read schematic diagrams using electronic components to measure circuit parameters and troubleshooting.

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• Collaborated with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
• Ensured quality patient care including medication monitoring, restraint and seclusion monitoring, and completion of treatment planning.
• Supervised and performed direct patient care activities on this 24 bed co-occurring detoxification/general medical/psychiatric unit.
• Conducted program services with the interdisciplinary team and community agencies to ensure appropriate patient care.
• Supervised delivery of patient care, including management and supervision of licensed and non-licensed personnel.
• Managed operations of department providing all pharmaceutical inpatient care for over 10,000 patients annually.
• Designed and implemented strategies that supported quality patient care delivery and cost effectiveness.
• Support the decision-making process regarding patient care assignments and reassignments including patient placement.
• Staff Scheduling and Payroll duties, interdepartmental communications for coordination of patient care.
• Weekend supervisor responsible for quality patient care and directing and evaluating staff.
• Collaborated with district Diabetes Programs to facilitate continuity of diabetic patient care.
• Utilized communication/problem solving skills to deescalate customer complaints and provide patient care.
• Improved patient care and responsiveness of department by expanding departmental coverage.
• Evaluated patient care procedural and therapy changes for effectiveness.
• Received and reported vital information pertinent to patient care.
• Provided patient care intervention as well as family education.
• Maintain caseload of difficult/complex patient care problems.
• Provided direction and assistance to patient care assistance
• Monitored and facilitated all patient care services.
• Reviewed medical documentation and patient care records.

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• Supervised and developed interactive activities for direct reports to encourage team engagement and morale to create a more cohesive team environment.
• Conducted performance evaluation of direct reports and made effective performance improvements and professional development plans for the team.
• Supervised two direct reports to communicate selling information to a sales staff of over two-hundred representatives.
• Ensured appropriate communication, expectations, feedback and accountability, coaching and mentoring with direct reports.
• Lead monthly developmental meetings with direct reports that encourage ongoing targeted training and career development.
• Provided individual counseling for direct reports, resulting in decreased error ratings and high productivity.
• Handle disciplinary action for direct reports, including developing performance improvement plans and written warnings.
• Supervised 11 direct reports and managed day-to-day operations in the Engineering Documentation Control group.
• Performed annual employee evaluations, developed training and job enhancement objectives for direct reports.
• Managed budget Five direct reports Participated in joint commission surveys Documentation Audits Scheduling On Call
• Supervised daily operations for anodizing and stadium seating shipping departments with 25 direct reports.
• Developed direct reports on staff training while monitoring daily work operations and providing direction.
• Improved productivity and customer focus by motivating and inspiring peers and direct reports.
• Developed direct reports to work efficiently and independently to produce high results.
• Ensured timely and relevant communication to direct reports via regular team meetings.
• Developed versatility and competence of direct reports, and continuously improved quality.
• Supervised 18 direct reports in the Tissue Bank clinical microbiology laboratory.
• Assessed direct reports on competencies and developed individual development plans.
• Set performance expectations for direct reports and conducted performance appraisals.
• Provided administrative support to customer vice-president and his direct reports.

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• Participated in preliminary sight inspections, prepared project cost analysis and cost estimates, organized bid proposals, and negotiated contracts.
• Created employee manuals including job descriptions, policies and procedures for each position to successfully execute responsibilities according to Florida statutes.
• Provided customer assistance and ensured basic merchandise replenishment needs were meet in order to deliver a positive customer shopping experience.
• Managed and prioritized shipments going to various dispositions by consistently providing coordination to external agencies such as Direct/Support.
• Facilitate training for Telesales Representatives in the areas of product and compliance to positively impact agent performance.
• Worked with departments to identify possible opportunities for improvement and what corrective actions could be implemented.
• Position is considered upper management position with various responsibilities of management and supervision.
• Facilitated collaboration and leveraged SME and super user talent to achieve positive outcomes.
• Developed system which monitored and assigned quotas for all on-post military schools.
• Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
• Maintained complete and clear documentations for environmental operations for reference purposes.
• Advanced from initial position of casualty field representative to litigation supervisor.
• Monitored and modeled customer service practices to ensure positive customer experiences.
• Developed positive relationships with customers to ensure their total satisfaction.
• Analyze problems/concerns and make effective decisions that provide positive solutions.
• Prepared judgment files and post-judgment property registrations and certificates.
• Performed cash handling duties including bank deposits and reconciliations.
• Coordinated closely with quality control regarding products awaiting dispositions.
• Position included manufacturing, repairing, replacing Aluminum equipment.
• Maintain documented records quality assurance and food safety purposes.

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• Ensured data integrity for high volumes of information by maintaining detailed legal records, administrative separation paperwork, and classified materials.
• Created, controlled and maintained all documentation for freight and warehouse inventory movements for high volume polymers operation.
• Provided quality customer service in high volume market and effectively resolved customer concerns to maintain customer retention.
• Managed a high volume restaurant and improved all controllable costs, thereby maximizing financial performance.
• Supervised ten technologists and coordinated the daily activities of a high volume for-profit commercial laboratory.
• Maintained ventilated units for high volume housing of transgenic mice-intensive maintenance and employee training.
• Designed and implemented software programs to coordinate a high volume processing accurately and efficiently.
• Provided exceptional customer service in a high volume setting to incoming customers.
• Utilized excellent customer service in a high volume retail environment.
• Directed day-to-day production/scheduling/distribution operations for this high volume production plant.
• Maintained superior customer satisfaction in a high volume dining establishment.
• Received high volume of internal and external communication.
• Coordinated daily cash reconciliation at high volume location.
• Produced high volume Automotive and agriculture parts.
• Maintained inventory in high volume retail department.
• Supervised employees in a high volume wholesale center for Countrywide Bank, while tracking the post closing issues the center created.
• Supervised approximately 80 customer service representatives in a high volume incoming call center for billing, emergencies, and customer service.
• Prepare high volume documentation for remittance, time deposit(CD), and loan applications; also, customer service.
• Create and manage schedule and protocols for 9 employees in a high volume department providing on average 45 ultrasounds a day.
• Provided management of counter, register, and food safety and sanitary inspections as evening manager in high volume bakery.

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• Acknowledged by higher management for improving presentation and reporting culture by incorporating visually rich PowerPoints for weekly reports and findings.
• Conducted PowerPoint presentation to illustrate shrink reduction, cost cutting programs and additionally to promote safety awareness in all departments.
• Collected data to prepare PowerPoint presentations for dissemination, talking points, memorandums and other materials for senior management.
• Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential affiliates.
• Gathered data requirements to create executive-level internal and external briefings and presentations in PowerPoint and other applications.
• Researched, prepared, and presented multiple PowerPoint training presentations on various medical and administrative topics.
• Prepared all visual aid material utilizing Microsoft PowerPoint for upper level management on an ongoing basis.
• Designed and produced computer graphics using all MS Office Products including PowerPoint or equivalent graphics/presentation software.
• Spearheaded the development of PowerPoint-based training programs for liability prevention for presentation to 500+ staff.
• Generate PowerPoint presentations showing claimants involved in activities that were outside of their medical limitations.
• Presided over team meetings, Supervised training, prepared PowerPoint Presentations and technical information documents.
• Supervised and developed technical training for 47 apprentices including PowerPoint briefings and hands-on training.
• Developed PowerPoint presentations and informational booklets to use for Provider education about our program.
• Created PowerPoint presentations and Excel reports that were successfully used for business development.
• Prepared quarterly PowerPoint presentations to show predicted revenue for quarterly board reviews.
• Prepare PowerPoint presentations and present oral briefings to customers and management.
• Created and maintained top management staff meeting PowerPoint presentations using SharePoint.
• Created and presented training documents and PowerPoint presentations currently being utilized.
• Created PowerPoint presentations to be presented in monthly/quarter training sessions.
• Prepared various manuals and PowerPoint presentations for customer service staff.

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• Developed management skills by performing production planning meetings, gathering and interpreting production data metrics, and conducting monthly Safety Meetings.
• Facilitated monthly safety meetings and otherwise supported plant safety initiatives by performing monthly safety audits and taking corrective actions.
• Attended safety meetings every Wednesday and enforced and educated employees in correct safety in an active construction environment.
• Reviewed daily production schedule, conducted shift meetings to review operation productivity and performed safety meetings.
• Participated in monthly safety meetings ensuring all machinery in compliance with safety guidelines.
• Enforce safety polices by conducting weekly safety meetings and discussing weekly safety topics.
• Conducted daily safety meetings to thoroughly discuss potential hazards and ensure safe operations.
• Conduct safety meetings regarding safety precautions, new procedures and other specifications.
• Conduct monthly company safety meetings and quarterly safety meetings with contractors/vendors.
• Conducted training and safety meetings, performance counseling and disciplinary actions
• Coordinated and participated in daily safety meetings and safety classes.
• Performed morning safety meetings and overseen all safety at facility.
• Presided over monthly safety meetings and conducted safety audits.
• Conducted safety meetings, diversity training and disciplinary hearings.
• Conducted weekly safety meetings and OSHA safety requirements training.
• Direct safety meetings and recognize individuals for safety achievements.
• Implement warehouse safety procedures and hold regular safety meetings.
• Perform daily job safety analysis and conduct safety meetings.
• Coordinate weekly safety meetings with hourly and management personnel.
• Participate in safety meetings and conduct safety training.

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• Initial responsibilities included maintenance, repair and installation for our residential customers and supervision of three crew members.
• Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
• Supervised crew members to ensure exemplary customer experience.
• Supervised/Assisted crew members with the distribution of recycled goods
• CREW: I worked with all other crew members on board, assisting guests both in and out of the water.
• Served as a member of a security unit in the Middle East assigned to protect the ship and the crew members.
• Monitor performance of all field crew members and advise coordinators of performance related issues and conduct disciplinary action meetings when needed.
• Supervised, coordinating and training crew members to serve our students and faculty with the best EMS we have to offer.
• Ensured the safety of guests and crew members through training and execution of food safety and restaurant safety standards and guidelines.
• Manage crew members when there isn't a payroll manager on duty, cook pizza and maintain proper kitchen cleanliness.
• Supervised 8 laborers - Responsible for crew getting equipment, paychecks, delegating jobs, inspecting work of crew members.
• Crew Supervisor, mowing, weed eating, assigning crew members to positions at job sites, driving truck and trailer
• Assign tasks to crew members in order to maintain the theater's standards of quickness, cleanliness, and friendliness.
• Maintained an organized, friendly, and professional environment for the Crew Members to ensure successful ratings for the theater.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Owners.
• Supervised crew members, inventory, ordering merchandise and also receiving, preparing schedules, and financial duties as well.
• Provided new crew training, helped managers oversee crew members by delegating tasks, in addition to crew member duties.
• Supervised up to 10 crew members while working with clients and supervisors to produce projects on time and under budget.
• Conduct treatment program throughout job, provide instruction and direction on job operating procedures to all field crew members.
• Train new crew members and supervise their work pace and quality wash. Also, maintain supplies clean and presentable.

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• Assisted special events supervisors assigned to holiday operations with officer assignments, scheduling and traffic control plans.
• Interacted with managers and utilized excellent organizational skills to arrange and coordinate special events.
• Maintained local safety by performing numerous crowd control functions during special events.
• Organized special events and designed all promotional materials and signage.
• Represented the organization through presentations, networking and special events.
• Supervised the implementation of all casino promotions and special events.
• Supervised and scheduled guest services and special events operations.
• Organized and coordinated special events with other hotel departments.
• Provided transportation services for distinguished visitors and special events.
• Confirmed skilled security for conventions and special events.
• Direct transportation and transportation security at special events.
• Supervised promotional team assigned to special events.
• Organized special events for different corporate functions.
• Provided service to customers attending special events.
• Photographed high-quality images for special events.
• Organized special events for seasonal holidays.
• Coordinated Catering and special events.
• Supervised venue activities during concerts, festivals, nightclub, dinners, community events and special events with VIPs and/or artists.
• Allocated tasks to caterers in effective manner, leading to an increased efficiency of arrangement and take down of special events.
• Supervised various special events, coordinated team members, officials, scorekeepers, maintenance and other recreational staff in conducting activities.

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• Coordinated and assisted on internal projects and responsibilities under instruction of department managers and/or director to include various special projects.
• Maintain communication with management regarding Development within areas of assigned responsibilities and perform Special projects as required or requested.
• Team productivity management: Monitor daily workload requirements to ensure timely completion of team responsibilities and special projects.
• Delegate special projects to XOC technicians dealing with improving overall operations and minimizing service impact to customer.
• Provided quality assurance, revenue assurance, reporting and special projects as determined by upper management.
• Performed special projects relating to streamlining procedures, evaluating controls and best- practices/gap analyses.
• Delegated daily assignments of special projects and monitored process to completion.
• Assumed additional responsibilities and performed special projects as needed or directed.
• Worked directly with management by reporting completion of special projects.
• Coordinated and completed special projects requested by Operations Management.
• Completed special projects as designated by company owner.
• Coordinated and implemented special projects for senior management.
• Completed special projects to support Corporate marketing objectives.
• Developed and monitor special projects and office initiatives.
• Executed Special Projects as determined by Management.
• Worked any special projects assigned by management.
• Requested by management to work special projects
• Served as a team leader on special projects that require a team of logistics specialists for fulfillment of the assigned function.
• Perform various other duties and special projects that are assigned by management on a daily basis while performing their primary function.
• Schedule & oversee employees and volunteers at two branch locations * Open & close accounts * Assist with marketing and special projects

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• Communicated with customers regarding recommendations on repairs, replacements and upgrades of heavy equipment.
• Supervised and operated heavy equipment to insure proper installation of fiberglass in-ground swimming pools.
• Operated heavy equipment, coordinated safe delivery of raw materials to storage locations.
• Tasked with supervising 12 military and civilian personnel in heavy equipment operations.
• Developed management skills *Handled customer relations *Designed landscape designs, operated heavy equipment
• Supervised 25 heavy equipment operators doing earthwork project for WaferTech Computer Industries.
• Experienced the operation of heavy equipment both safely and efficiently.
• Coordinated material readiness, trucking operating & heavy equipment operations.
• Promoted from assembler to heavy equipment operator to supervisor.
• Operate and troubleshoot heavy equipment with precision and efficiency.
• Arrange meetings Supervise workers Independent construction Some heavy equipment operation
• Worked underground as needed and operated heavy equipment.
• Design landscaping for yards Operate heavy equipment Foreman
• Operated heavy equipment and performed traffic control.
• Salaried Supervisor -Heavy Equipment Operator -Production Operations
• Crane and heavy equipment operation certified.
• Operated and serviced heavy equipment.
• Zero Discharge Specialist/Heavy Equipment Operator.
• Experienced as heavy equipment operator.
• Moved materials using heavy equipment.

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• Provided First Aid, CPR and/or non-violent crisis intervention within emergency medical situations.
• Self-insured liability/auto insurance policies, DISA member, CPR/FirstAide Certified.
• Maintained current CPR certification and provided intervention for clients as needed
• Maintained current First Aid/CPR certification.
• Assumed the responsibility to understand and perform all emergency procedures including restraint, CPR, first aid, and poison control.
• Conducted in-service seminars, maintained staff scheduling and performed CPR, ventilator care, arterial puncture and treated pulmonary disease patients.
• Manage employees and grill area to reach maximum efficiency Skills *CPR certified *Microsoft Word Excel, PowerPoint and SPSS Statistical Package Proficient
• Last but not least I was nominated for HERO of the year for saving lives performing CPR during my security tenure.
• Demonstrated and upkeep of company's expectation of supervisory training, CPR, and Crisis Prevention Intervention (CPI).
• Maintain Training & Compliance for OSHA requirements with First Aid, CPR, AED & BBP certifications for all staffing requirements
• Obtained certification in the state of Illinois to work with adults with disabilities along with CPR and First Aid certifications.
• Manage and run athletic facilities Certified in CPR and First-Aid Aid and fulfill requests of facility patrons Monitor since Sept. 2016
• Calculated time cards, counseled and disciplined employees, train workers in assembly procedures and administered First Aid and CPR
• Instruct and certify staff in CPR and first aid procedures; coordinate safety training; maintain appropriate training documentation.
• Oversee daily responsibilities of an 80+ staff and head of facilities risk management which included First Aid & CPR.
• Completed and maintain Red Cross certifications in CPR, First Aid, and Automated External Defibrillator (AED).
• Assisted in the training of co-workers in CPR and first-aid in the event of an accident or an emergency.
• Organize and conduct orientations on First Aid, CPR, and Skill Building training for Waiver Service Providers.
• Home day care training by the Texas Department of Protective Service, CPR and basic first and training.
• Practiced lifesaving skills on a daily basis which included CPR, First Aid and pool Operator license Courses.

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• Developed a database inventory management system
• Retail sales, inventory management, supply orders and maintaining copy and fax equipment were additional responsibilities required for this position.
• Handled various operational management tasks, including customer service, logistical oversight, inventory management, product planning/purchasing and procedural development.
• Hire, train and evaluate personnel in material requirements planning, inventory management, problem solving and legal and regulatory requirements.
• Employed exceptional management skills in all store management operations while engaging meticulous attention to detail in inventory management and merchandising.
• Well-versed in all aspects of production including inventory management, quality improvement, safety programs, scheduling and maintenance.
• Performed various administrative functions including scheduling, mentoring, employee work performance, inventory management, and asset protection.
• Provided maintenance management, cataloging, technical writing/editing, supply, and inventory management of preservation materials and supplies.
• Handled inventory management and maintained a balanced budget while further developing my strong customer service and leadership skills.
• Ensured that daily inventory management was precise and consistently reported immediately to the Operations Manager with any discrepancies.
• Ensured effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions and Inventory Management.
• Inventory management which includes: inventory replenishment, quality check and maintain healthy relationships with suppliers.
• Ensured accurate quality control methods, inventory management, and completion of all activities assigned.
• Supervised nine billing personnel in producing inventory management located at various sites throughout the company.
• Supervised departmental ordering, inventory management, new store setup and seasonal resets company wide.
• Prepared automated reports relating to inventory management, material control, and supply as required.
• Supervised the inventory management and distribution of four separate clients in GMP contract manufacturing facility.
• Managed day to day operations including receiving, inventory management, safety and continuous improvement.
• Controlled inventory management across the entire arcade ensuring stock upkeep and doing performance reviews.
• Implemented automated systems for procurement, inventory management, equipment maintenance and budget tracking.

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• Interacted with Technical Support and Customer Service Management to resolve critical RMA issues in an accelerated manner to ensure customer satisfaction.
• Managed and supervised a team of 12 Technical Support Representatives who were responsible for providing technical support to Verizon Wireless customers.
• Established strong relationships with contractors, technical support personal for new machinery and various executive personal from the Kellogg Corporation.
• Perform classroom lectures, technical support and conducts demonstrative exercises on Information Management Office to civilians and facility personnel.
• Collaborated with departmental and technical support personnel to utilize their expertise in maintaining a distributed support system.
• Provided technical support with specialized Optics materials * Performed critical cleaning in optics and optical system testing
• Developed interdepartmental relationships with Technical Support, Sales, and Customer Service to increase customer satisfaction.
• Monitored calls and made sure customers are satisfied with the resolution provided by Technical Support Representatives.
• Provided backup technical support to maintenance department as needed, and assisted machine operators as assigned.
• Provide escalated technical support internally and externally involving web portal or electronic application enrollment.
• Developed a standardized ticketing system to handle approximately 1,800 technical support cases per month.
• Provided technical support for Internet technicians, training department and various associated departments.
• Provided training to potential employers on disability awareness and technical support for job accommodations
• Provided general and technical support to staff of eleven technologists and seven radiologists.
• Provided technical support and general supervision to interviewers during study fielding periods !
• Supervised and reviewed daily activities of 25 Manufacturing and Technical Support employees.
• Monitor productivity and provide technical support guidance to both technicians and users.
• Provide technical support for external customers and internal customer service department.
• Provided initial level of technical support to users encountering system difficulties.
• Operated scanners and provided technical support while maintaining all imaging equipment.

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• Evaluated daily/weekly/monthly reports accurately monitoring volume and productivity.
• Drafted weekly and monthly reports for coders and medical office administrators to facilitate reconciliation of all outstanding bulletins.
• Revise and approve monthly reports of budget expenditure monitoring and justification of Environment and Occupational Hygiene.
• Prepared monthly reports required by finance department to ensure monthly balancing of registrations and payments.
• Compiled and analyzed data from monthly reports for director's presentations presented to executive management.
• Scheduled staff, elaborated monthly reports, controlled inventory and performed administrative duties as needed.
• Distributed daily/weekly/ monthly reports and analysis related to productivity and quality for the department.
• Administered weekly drug prevention analysis tests and submitted monthly reports to senior leaders.
• Distributed daily/weekly/monthly reports and analysis related to packaging accuracy and employee productivity.
• Prepared monthly reports assessing team efficiency, progress and improvement potential.
• Submitted monthly reports to immediate supervisor and central office as required.
• Compiled monthly reports related to our achievement of monthly program objectives.
• Develop monthly reports showing inspection and audit performance and improvement opportunities.
• Complete and submit monthly reports according to Department of Rehabilitation standards.
• Reviewed file closings for managing attorney approval and prepared monthly reports.
• Created weekly and monthly reports and presentations using appropriate word applications.
• Compiled monthly reports regarding processors quality of work for management review.
• Generated monthly reports and distributed to higher level management.
• Provide monthly reports of data that demonstrate statewide timeliness/compliance.
• Managed and facilitated monthly reports to senior level management.

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• Tracked daily production goals and monitored daily shipments to ensure on time delivery resulting in customer satisfaction.
• Monitored quality compliance daily and provided rewards for meeting production goals to increase profitability.
• Monitored production goals and on-time delivery to our internal and external customers.
• Shared overall responsibilities for setting, monitoring and driving organizational production goals.
• Supported company's production goals while coordinating safety training company wide.
• Directed and supervised Underwriting Support activities to meet production goals.
• Provided input into overall Production goals and safety standards.
• Monitored employee efficiency and effectiveness to reach production goals.
• Managed outbound belt efficiently meeting production goals.
• Scheduled next-shift operational production goals.
• Communicated and tracked production goals.
• Create daily manning schedule, which assigns tasks to the appropriate production personnel to safely achieve production goals with maximum efficiency.
• Determine manpower levels and overtime requirements to achieve production goals as dictated by the Materials Planning and Scheduling Group.
• Guide composite shop employees to meet production goals and train all new employees on relevant procedures and safety protocols.
• Ensured that daily production goals were being met as well as managed up to sixty employees on one shift.
• Maintained safe work environment for employees while meeting production goals and assuring customers packages delivered safely and on time.
• Lead an Enterprise Document Management Supervisors work group on developing more concise attendance policies to achieve daily production goals.
• Provide field crew personnel with the work environment, tools and knowledge necessary to meet and exceed production goals.
• Ensured all production goals were met while all quality specifications and regulations were followed with Provided intervention as needed.
• Directed supervisors in improving employee training, safety, and productivity while meeting corporate and department production goals.

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• Utilized resources efficiently and effectively, maintained a safe environment, and addressed the patient population-specific needs.
• Participated in semi/annual meetings as an interdisciplinary member, along with maintaining a safe environment within day program
• Provided community with a safe environment for children to participate in educational activities throughout the year.
• Managed special projects which included process improvements and operations to promote secure and safe environments.
• Directed custody and security activities necessary to assure a safe environment.
• Supervised proper and safe environment and maintenance of equipment and property.
• Serve as overnight supervisor maintaining quality and ensure a safe environment
• Created and provided a safe environment for recreational activities.
• Monitor water system and ensure safe environment for customers
• Maintained a safe environment for children during visitations.
• Maintained equipment and machinery to ensure safe environment.
• Prevented or corrected unsafe environmental work conditions.
• Team leader, run the go-karts in a fun and safe environment, maintain / fix the go-karts and batting cages.
• Provided floor coverage and monitored patron use of all cardiovascular machines and weight room equipment, which maintained a safe environment.
• Enforced procedural operations, provided and maintained a supportive, functional, and safe environment for customers as well as employees.
• Supervised team of employees; ensure compliance to workplace policies; monitored awareness to secure a safe environment at all times.
• Provided a safe environment for patrons, supervising the job integrity of other co-workers, and communicating well with others.
• Keep a clean and safe environment for tenants, vendors and guest via careful observation, and patrolling the property.
• Completed proper paperwork for the trucks and maintained a successful team by creating an engaging, fun and safe environment.
• Create and maintain a safe environment where children are guided in stimulating opportunities that spark creativity, curiosity and success.

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• Demonstrated excellent product knowledge and received outstanding customer service feedback resulting in salary increases and promotion from sales associate to supervisor.
• Established excellent customer service by engaging with every customer and expressed high product knowledge by consistently surpassing weekly goals.
• Ensured that each customer received outstanding customer service by providing a customer friendly environment equipped with product knowledge.
• Provide exceptional customer service and product knowledge through positive interactions with each and every customer and creditor.
• Improved quality sales and decreased return percentage by focusing on associate-customer rapport and product knowledge.
• Increase department sales by building and maintaining strong customer relationships and utilizing relevant product knowledge.
• Developed customer base through creative sales presentation, product knowledge, and feature-benefit analysis.
• Delivered training for Associates about technical product applications to increase store personnel product knowledge.
• Develop employee skills and product knowledge to ensure maximum productivity and efficiency.
• Maintain solid product knowledge and awareness of all promotions and advertisements.
• Demonstrated superior product knowledge and effectively articulates product features and benefits.
• Dedicated to continuously improving production, quality and product knowledge.
• Assisted customers with excellent customer service by providing product knowledge.
• Maintained outstanding product knowledge on several automobile makes and models.
• Helped international student workers with communications skills and product knowledge
• Offered exceptional customer service and product knowledge.
• Greeted customers and maintained up-to-date product knowledge.
• Demonstrated exceptional product knowledge in assisting customers.
• Detailed product knowledge, customer education.
• Provide product/service solutions-utilize product knowledge.

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• Sustained operational liability for high-volume retail store to achieve sales, superior customer service, organizational initiatives, and profitability goals.
• Supervised and coordinated the activities of all employees while holding responsibility for the overall operation and profitability of this retail store
• Provided up-front customer service and daily business operations in a high-volume retail store environment.
• Managed morning operations of four-teen retail stores inside of Boston Logan international Logan Airport.
• Performed open/close of retail store based on corporate requirements.
• Provided training presentations to new store management teams for both Tiffany & Co. and Specialty Retail stores prior to store openings.
• Earned eleven Achievements Awards Responsible for managing all aspect of the video retail store Provided management leadership and to store staff.
• Supervised the staff and operations of both the retail store and also the children's attraction on display at the resort.
• Led 8-person sales team in the Media and Gaming section of one of the largest retail stores in the LA area.
• Coordinated all for receiving activities for large retail store Supervised a staff of 12 people Reduced staff from 12 plus to 6
• Assured 'quality of service' to the cardholders by coordinating closely with the bank, both retail stores and ADG.
• Cleaned coils for retail stores (Walmart, VCS, Sam's Club, Dollar General) in surrounding states.
• Supervised retail store operations helping the store manager and assistant store manager with opening, closing and cash management.
• Worked to establish efficient customer service relationships with our retail stores, as well as the Loss Prevention Auditors.
• Evaluated financial performance, utilization of markdowns, and implement corrective action plans as needed for retail store.
• Supported the competitive bid submission process for CMS and drove the start up of the retail store operation.
• Planned, implemented, and directed corporate management initiatives and procedures at various levels of the retail store.
• Stocked employee snack bar with food items and various drinks items by shopping at the local retail stores.
• Typeset and proofread weekly ad slicks for a chain of 90 retail stores located across the U.S.
• Steam clean, floor buffing and waxing, cleaning maintenance, deep cleanings of restaurants and retail stores

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• Monitored customer orders making sure they were manufactured and assembled to their specifications, and time requirements.
• Prepared a myriad of foods according to customer orders and supervisors instructions, following approved procedures.
• Establish operational policies and implemented process to ensure superior quality and outstanding output of customer orders.
• Reviewed customer orders and scheduled to customer required dates any resources and related manufacturing requirements.
• Maintained merchandise display, updated inventory, and performed online procurement for customer orders.
• Provide specific loading and shipping requirements consistent with customer orders and expectations to drivers.
• Managed team of ten specialists responsible for installing customer orders and resolving rejected orders.
• Implemented new replenishment procedure with focus on customer orders and reducing non-productive time.
• Provided project management for customer orders in order to meet corporate initiatives.
• Customize and modify specific parts at engineers request for specialized customer orders.
• Maintain warehouse inventory, pulling customer orders and on occasion delivery.
• Supervised and helped train booksellers; managed direct to publisher customer orders
• Input customer orders into automated system and reviews orders for accuracy.
• Scheduled daily production of component parts through coordination of customer orders.
• Ensured customer orders were efficiently processed through production detail jobs.
• Fulfilled customer orders and supervised over copy center associates.
• Reviewed daily receiving log and updated customer orders.
• Verified customer orders for completeness of invoice records.
• Conducted inter-department coordination to complete short-window customer orders.
• Provided excellent customer service while taking customer orders.

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• Participated in the development and implemented policies to preserve the confidentiality of information contained in the medical records and monitored compliance.
• Processed patient medical records, determined financial eligibility and prepared patients to be seen by appropriate doctors and/or nursing staff.
• Represented medical records department in management meetings and worked closely with technology staff on records transition from paper to digital.
• Maintained contacts with medical records and other departments to obtain and analyze additional patient information to document and process billings.
• Compiled and maintained patient medical records, documenting conditions and treatments; supervised up to 40 customer service representatives.
• Perform quality assurance and compliance audits of medical records to ensure the accuracy and quality of overall operations.
• Reviewed and evaluated medical records to be submitted to the Social Security Administration and/or Administrative Law Judges.
• Verified previous admissions prior to initiating the admission process to ensure non-duplication of medical records numbers.
• Supervised Medical Records Release of information employee Conducted Quarterly performance & evaluations for employees.
• Received/completed subpoena request for medical records working in conjunction with VA Regional Counsel.
• Coordinated registrations with Medical Records department to ensure single record and eliminate duplication.
• Supervised the Intake Coordinators, Medical Records, Insurance/Authorization Specialists, and Coder.
• Prepared Suspension notifications for incomplete medical records and provided to Department Chairs.
• Reviewed medical records with medical professionals to correctly verify the history.
• Developed an anatomical pathology application updating medical records with test results.
• Tracked all deficient medical records to ensure completion for billing accuracy.
• Organized and controlled program documentation such as finances and medical records.
• Developed protocol for medical records for hospitals and central business office.
• Performed medical records audits to ensure personnel suitability for deployment.
• Scanned patient medical records into the electronic medical record system.

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• Supervised department responsible for the implementation of customer pricing contracts and sales based deviations on the corporate computer system.
• Served as project manager for successful development and implementation of rebate fulfillment computer system, totaling approximately $371,000.
• Evaluated performance of Tempest Technologies computer systems and peripheral devices and performed maintenance on all corporate products under contract.
• Managed the uninterrupted functionality of 9 different Standard Army Management Information Systems, totaling over 480 network computer systems.
• Provide administration, operation management, and support for computer systems workstations; also applied operating system.
• Retrieved data from identified sources through in-person communications, computer systems, and/or medical record review.
• Cashier Operations - Register terminal operations, cash deposits and troubleshooting computer system errors.
• Supervised office scheduling: Responsible for entering physician schedules into the computer system.
• Conduct research on various computer systems for requested documents and fulfill request accordingly.
• Perform highly technical computer systems administration and customer support tasks on state-of-the-art technology.
• Keyed client employee enrollment data into Internet based computer system using established procedures.
• Maintained and documented patient progress in company and hospital computer systems.
• Maintained inventory management control in the Automated Logistics Management computer system.
• Managed and maintained Island beautification projects, and Classified Computer Systems.
• Filled out necessary new-hire paperwork and entered data into computer system.
• Retrieved patient schedules from computer system and distributed reports to physicians.
• Compiled and generated clients demographic and statistical data in computer system.
• Managed and updated various computer systems to maintain automated listings.
• Documented container inventory and entered container information into computer system.
• Maintained computer system and ensured timely data entry for schedules.

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• Performed conflict resolution initiatives regarding complaints, conducted individual claims compensatory decisions, and approved or denied insurance claims.
• Conveyed using written and verbal communication practices related to crisis intervention and conflict resolution during training and combat operations.
• Managed all daily warehouse-store operations, including opening and closing of store, customer contact and conflict resolution.
• Have established positive working relationship with staff and management through positive coaching methods and successful conflict resolution.
• Handled conflict resolution and further developed communication skills by offering problem solving tactics to negotiate the issues.
• Achieved efficient conflict resolution through building positive relationships with internal and external clients ensuring exceptional customer service.
• Conflict Resolution- Help facilitate cooperation between departments and able to resolve conflicts independently in area requiring supervision
• Participated in regular corporate meetings to effectively communicate strategy, performance, and conflict resolution.
• Facilitated leadership role-plays to hone team building, effective communication, and conflict resolution skills.
• Provided ongoing mentoring, tutoring, crisis intervention and conflict resolution using Restorative Justice Techniques.
• Adhere to continuous management training programs targeted at conflict resolution, motivation, & communication.
• Acquired over 200 hours of extensive management training, conflict resolution, and interpersonal communications.
• Conducted conflict resolution, adjusted bills, performed troubleshooting, and/or connected with appropriate department.
• Designed and implemented educational projects in: safety, conflict resolution, and literacy.
• Served as liaison between union and management for conflict resolution and potential contract infractions.
• Establish positive labor relations through effective conflict resolution and staff coaching and development efforts.
• Assess situations, conduct conflict resolution, communicate effectively and defuse potentially explosive situations.
• Conflict resolution and support to adoption specialists, adoptive and prospective adoptive families.
• Recognized for skills in conflict resolution as evidenced by successfully handling escalated calls.
• Consulted with management about cargo loading/downloading problems, scheduling issues and conflict resolutions.

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• Performed and documented daily job site inspections/audits, recognized unsafe acts and/or precarious conditions and immediately corrected findings with action plans.
• Supervised and conducted work readiness training for 26 program participants and initiated program development focused on educational and career based action plans
• Prepared and completed action plans implementing production, productivity, quality and customer service to resolve problems or recognized possible risk.
• Prepare, communicate effectively to implement action plans resolve service failure and ensure service center achieves planned productivity, performance.
• Provided and monitored the implementation of action plans to address key risk indicators reported monthly to Risk Management department.
• Perform therapy competencies, yearly performance evaluations, in field supervisory visits, implement corrective action plans when necessary.
• Extracted and monitored Primary Care performance measure data for all Primary Care Outpatient Clinics to facilitate required action plans.
• Provided feedback to engineering support groups providing defect trend analysis to implement action plans and correct manufacturing processes.
• Evaluated performance of each investigator and made recommendations for promotions, salary adjustments and performance action plans.
• Monitor employee satisfaction scores and implement action plans that have maintained scores significantly above hospital average.
• Track continuous improvement opportunities where performance issues were apparent and provided leadership/action plans for gap closure.
• Initiated corrective action plans for quality and design issues by conducting periodic design reviews at manufacturing.
• Conducted supplier quality audit and participated in root cause analysis to implement corrective action plans.
• Developed, implemented and followed up on action plans to improve productivity while maintaining safety.
• Participate in the determination and implementation of corrective action plans, disciplinary processes and terminations.
• Verify appropriate action plans, milestones, and performance measurements based on organizational goals.
• Maintain required levels of inventory and develop and implement corrective action plans when required.
• Applied data to performance management highlighting improvement opportunities and develop effective action plans.
• Developed community-based needs assessments and action plans to fulfill program goals and objectives.
• Develop collaborative action plans for improved performance focused around constructive coaching and feedback.

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• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Managed day-to-day operations, quality assurance, training and competencies, continuing education, advanced practitioners evaluations and budgetary decisions.
• Assisted golf course management team in training of employees Facilitated pro shop success Supervised starters during day-to-day operations
• Assisted in managing day-to-day operations of an individual store to achieve targeted productivity, sales and profitability.
• Coordinate day-to-day operations of store including overseeing opening and closing procedures, ordering, cash flow management.
• Supervised the day-to-day operations of the office insuring all investigations were solved to their logical conclusion.
• Directed the day-to-day operations of the market and contributed to the overall profitability of the organization.
• Supervised directly a specialized team in day-to-day operations of back office group division operational support team.
• Supervised outside plant day-to-day operations and outside plant infrastructure construction for the greater Denver area.
• Served as Student Supervisor responsible for overseeing all day-to-day operations of college library on campus.
• Managed the activities of day-to-day operations providing specific support to scheduling, training and equipment.
• Evaluated day-to-day operations and production requirements, designated work assignments, and managed production functions.
• Control of day-to-day operations, and coordination and enforcement of facility policies and procedures.
• Supervised a staff of four with overall responsibility for day-to-day operations of the department.
• Ensured that the day-to-day operations went efficiently and effectively to maintain maximum profit.
• Manage all aspects of day-to-day operations: o Maintain employee interaction and accountability.
• Provided exceptional customer service on escalated situations as well as normal day-to-day operations.
• Managed the day-to-day operations of a veterinary clinic and 80 indoor/outdoor boarding kennel.
• Managed day-to-day operations of eligibility in the department of access management at UMC.
• Helped manage the day-to-day operations of the pharmacy delegating duties and responsibilities.

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