Top Supervisor Skills

Below we've compiled a list of the most important skills for a Supervisor. We ranked the top skills based on the percentage of Supervisor resumes they appeared on. For example, 22.8% of Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Supervisor jobs:
  • Received numerous referrals because of customer service skills, relationships with store management and prompt delivery times that increased business.
  • Coordinate in-service sessions in customer service, managed care regulations, and basic medical terminology on a regular basis.
  • Processed Corporate complaints ensuring each customer received quality customer service and proper follow up to retain customer loyalty.
  • Store Upkeep-Customer service-Phone -Cleaning-Money handling-Inventory -Opening/Closing Reason For Leaving: Wanted more office work and better pay.
  • Supervised and trained telephone customer service representatives and other staff in telemarketing and rebate fulfillment activities.
  • Designed and prepared communications to all levels of Customer Service on new policies and company announcements.
  • Developed database/forms for use by customers, creating/implementing training materials for Admins and Customer Service.
  • Developed team metrics and mentored agents to meet individual/team goals while providing outstanding customer service.
  • Supervised staff, established guidelines and expectations to ensure representatives courteous and timely customer service.
  • Facilitate a professional environment and enforce excellent customer service upon execution of service presentation.
  • Oversee transactions and resolve any customer service issues following specific guidelines and procedures.
  • Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
  • Manage store operations by ensuring exceptional performance and excellent customer services.
  • Monitored cashier workstations to reduce customer delay and improve customer service.
  • Displayed excellent customer service including the ability to handle irate customers.
  • Selected to train new departmental personnel on proper customer service procedures.
  • Provided excellent customer service to patrons and resolved customer service issues.
  • Implement effective customer service strategies & assist with diffusing difficult situations.
  • Ensured and environment of consistently excellent, efficient customer service.
  • Supervised the customer service and billing departments regarding imported cargo transactions

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Supervisor jobs:
  • Enforced uncompromising risk management and safety procedures which minimized Warrior risks level resulting in zero safety incidents within the team.
  • Coordinated closely with prescribed safety procedures and federal laws regulating waste disposal methods and quality control regarding products awaiting dispositions.
  • Provide exceptional customer service while ensuring proper health and safety procedures are met while supervising staff during business operations.
  • Maintained good reasoning skills where necessary in order to apply established safety procedures and while effectively securing loads.
  • Verified passengers for proper travel documents and implemented air safety procedures to ensure optimal safety at all times.
  • Evaluated performance by ensuring employees were trained and competent with implementing advanced safety procedures throughout the laboratory.
  • Inventory, Ordering and Receiving procedures, Franchising Communications, Sanitation and Safety Procedures, Personnel Accountability.
  • Assigned daily work activities/assignments and oversaw the direction of employees to ensure compliance with food safety procedures
  • Ensured work center safety procedures and regulations were followed including first aid and hazardous materials.
  • Performed carpentry work utilizing a variety of hand and power tools following safety procedures.
  • Trained new employees on procedures which provided a comprehensive overview on food handling/safety procedures.
  • Practiced, monitored and reinforced food safety procedures in accordance to policy and regulation.
  • Ensured strict adherence to all safety procedures during transportation of hazardous and explosive material.
  • Trained new employees on hotel-specific catering procedures, safety procedures and catering protocols.
  • Maintain proper food safety procedures while providing excellent customer service and quality foods.
  • Demonstrated a positive attitude and good working ethic while following all safety procedures.
  • Use multilingual skills to effectively communicate safety procedures with large worldwide clientele.
  • Established and developed safety procedures for maintenance services and repair of equipment.
  • Demonstrate ability to ensure that safety procedures are compliant with company policies.
  • Participate in ongoing training for licenses, certifications and safety procedures.

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3. Direct Supervision

high Demand
Here's how Direct Supervision is used in Supervisor jobs:
  • Direct supervision of daily operations including inventory management and procurement, invoice reconciliation, new employee training and scheduling.
  • Provided direct supervision to two electronic technicians in charge of electrical/electronic testing and maintenance of the Funicular System.
  • Orchestrated work and provided direct supervision of the Plan Formulation Section and environmental activities through a subordinate supervisor.
  • Provided direct supervision to 12 clinicians that provided direct service to approximately 600 seriously mentally ill clients.
  • Provided direct supervision of associates during customer interaction in order to provide rapid and effective resolve.
  • Direct supervision of personnel related to hiring, promotion, compensation and termination of employment.
  • Demonstrated the ability to work independently and self-manage time by functioning with little direct supervision.
  • Make recommendations for positive and negative personnel actions for those under my direct supervision.
  • Direct supervision of technical staff tasked with environmental testing for various Arizona municipalities.
  • Provided direct supervision of 100+ professional staff of Respiratory Care Department.
  • Provide direct supervision to residents and staff by monitoring daily activities.
  • Provided direct supervision, leadership and direction to assigned workers.
  • Provided direct supervision during parent-child visitation, redirecting as needed.
  • Provided direct supervision of airport security and construction detail security.
  • Direct supervision of a 24-hour operation for all voice/data activities.
  • Provided direct supervision for community based preventive services unit.
  • Conferred with and direct supervision of personnel and subcontractors.
  • Direct supervision of two Microbiologists and seven technicians.
  • Administer anesthesia under direct supervision of the Doctor.
  • Direct Supervision of construction trades workers integrating tooling.

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4. Staff Members

high Demand
Here's how Staff Members is used in Supervisor jobs:
  • Managed contract services relationship with Ford's Technical Publication Systems group, which included supervisory responsibility for 16 additional staff members.
  • Distributed problem correspondences pertaining to membership registration processing and/or related issues to appropriate staff members for action.
  • Completed frequent performance evaluations to assess individual effectiveness of staff members and determine need for additional training.
  • Supervised a team of interdepartmental staff members positioned in administration, shipping and processing departments.
  • Supervised professional and clerical staff members in the daily operation of the certification unit.
  • Provide administrative support to operational staff members across a fast-paced supportive services practice.
  • Supervised staff members and maintained decorum and organization during distribution of promotional items.
  • Provided management and technical oversight to staff members and performed all supervisory functions.
  • Detailed laboratory testing was ordered by my department staff members utilizing protocol.
  • Counseled and documented excessive tardiness and/or absenteeism with individual staff members.
  • Exhibited strong planning and organizational skills with staff members and management
  • Service observed staff members to ensure dissemination of correct information.
  • Conducted annual performance evaluations of four junior management staff members.
  • Communicated effectively with fellow staff members to solve problems.
  • Provided effective communication between management and staff members/vendors.
  • Developed training curriculum and trained staff members.
  • Conducted performance evaluations for staff members.
  • Provide training for new staff members in proper safety and sanitation procedures in the operation of dish room and laundry equipment.
  • Be able to discuss concerns and/or complaints with staff members and provide them with constructive feedback and suggestions for improvement.
  • Directed 6 charge nurses and 18 additional staff members in providing comprehensive nursing care to psychiatric patients and geriatric patients.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Supervisor jobs:
  • Managed key-holder responsibilities: store opening/closing reconciling cash, daily operations, point-of- sale procedures; day-to-day merchandising of sales floor.
  • Assisted with daily operations, payroll-reporting responsibility, identified and recommended process improvements, and completed various projects as assigned.
  • Supervised effective daily operations including opening and closing procedures, facility inspections, cash handling procedures and general facility maintenance.
  • Job entailed direct supervision of employees: assigning daily operations, processing, troubleshooting quality problems and completing required documentation.
  • Managed all aspects of daily operations as owner and sole-proprietor and eventually as Managing Partner.
  • Supervised the daily operations of GameStop's security operations and ensure operational objectives are met.
  • Planned, organized, developed, implemented, reported, and communicated overall daily operations.
  • Managed daily operations of a logistics/distribution team of 85 supporting daily deliveries to 1000 customers.
  • Provided inventory management and ensured successful daily operations and high standards of customer satisfaction.
  • Supervised ten Security/Emergency Services Officers and four communications personnel to maintain effective daily operations.
  • Managed daily operations, performing a variety of administrative tasks and overseeing staff performance.
  • Manage daily operations of pharmacy department and supervise all aspects of pharmaceutical care delivery.
  • Shift supervisor responsible for the daily operations and conduct of emergency medical personnel.
  • Supervised snow removal operations and maintained radio contact with superiors during daily operations.
  • Provided administrative and logistical support for daily operations of laboratories within the Institute.
  • Initiated new program development and handled daily operations and personnel activities for department.
  • Executed daily operations of personnel schedules, inventory, and assisted customers.
  • Managed daily operations and service quality for federal evidence based grant.
  • Key Communicator between vendors and internal departments ensuring effective daily operations.
  • Selected based on leadership superiority and extensive understanding of daily operations.

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6. Data Entry

high Demand
Here's how Data Entry is used in Supervisor jobs:
  • Participated in first international test entry and worked with staff to develop template for preparation of international data entry guidelines.
  • Performed associated administrative and human resources responsibilities, including employee interviews and hiring, scheduling, and data entry.
  • Accomplished day-to-day work operations by initiating, coordinating, and enforcing data entry policies and procedures.
  • Managed data entry staff investigating claims, providing alternative delivery options and resolving client issues.
  • Utilized data entry and keyboarding skills to input customer information into company database.
  • Delivered accurate production reporting and quality data entry on a timely basis.
  • Developed training for data entry encoders to help maintain quality and efficiency.
  • Coordinated and assigned data entry clerks to clinics resulting in maximum efficiency.
  • Utilized AS400 system to data entry overrides and supervisory payment approvals.
  • Perform accurately all data entry functions to reflect customer activity/transactions.
  • Supervised, evaluated and prioritized jobs for scanning/data entry.
  • Supervised staff, handled company communications and data entry.
  • Managed data entry for daily report generation.
  • Certified Computer and data entry skills
  • Reviewed legal documents and data entry
  • Utilized phone and computer for data entry and to annotate customer files summarizing the reason for the phone call and resolution.
  • Key holder, supervisor, cleaning and stocking shelves, answer phones, data entry, filing paperwork, inventory taking.
  • Performed all data entry and prepared all necessary documents such as load plans, dock receipts, and reports and billings.
  • Complete data entry for Runaway Homeless Youth Monitoring Information System (RHYMIS) and Homeless Monitoring Information System (HMIS).
  • Monitored stockroom and floor inventories, facilitated Plan-o-gram set-up, and prioritized floor for sale promotions; 10 Key Data Entry;

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7. Company Policies

high Demand
Here's how Company Policies is used in Supervisor jobs:
  • Direct daily supervision of two- six security officers and ensured proper uniform compliance and adherence to company policies and procedures.
  • Instructed an inspected subordinates to insure compliance with company policies and local laws and regulations governing armed security services.
  • Created and maintained company policies and procedures based on outcomes of improvement initiatives or new accreditation agency requirements.
  • Hired employees and supervised department following company policies and ensured that all state and federal regulations are adhered.
  • Developed new company policies, applied and interpreted existing company policies, resolved complex applications and conducted meetings.
  • Coordinate exception processing with other departments to achieve timely resolution and application not to exceed company policies.
  • Developed schedules, monitored work activities and ensured company policies and procedures were successfully implemented.
  • Scheduled and supervised sub-contractors: enforced company policies, procedures, and project safety regulations.
  • Ensured compliance with company policies and procedures as well as legislative and regulatory requirements.
  • Adhere to company policies and procedures and participate in achievement of company objectives.
  • Conduct monthly site operational audits to evaluate performance and compliance to company policies.
  • Interpreted company policies to enforce safety regulations and maintain good housekeeping practices.
  • Enforced Department of Education regulations creating accountability of compliance for company policies.
  • Dispatched transport tasks to the transporters using methodology depicted in company policies.
  • Interpreted job orders and company policies for workers and enforced safety regulations.
  • Delegated and attracted new clients/customers uphold all company policies and procedures.
  • Implemented company policies and procedures to ensure customer satisfaction was achieved.
  • Interpreted and directed company policies and government regulations affecting payroll procedures.
  • Strengthened company by leading implementation of company policies and procedures.
  • Adhered to company policies and procedures regarding cash register performance.

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8. Customer Complaints

high Demand
Here's how Customer Complaints is used in Supervisor jobs:
  • Managed and coordinated customer escalation process for the Department Manager that quickly documented all customer complaints and expedited problem resolution.
  • Supervised seven military and one civilian who handled and resolved an average of 200 customer complaints/requests monthly.
  • Resolved customer complaints in efficient and solution-oriented way; made every effort to satisfy customer needs.
  • Provided customer service and resolution to customer complaints, recommending and implementing improvements when necessary.
  • Assured customer satisfaction by investigating and resolving customer complaints about drink quality and/or service.
  • Investigate customer complaints and facilitate solutions in an effort to satisfy and retain customers.
  • Resolved customer complaints regarding food and/or service, completing disciplinary actions when needed.
  • Addressed all customer complaints with Beauty and referred any escalated situations to management.
  • Resolved customer complaints or referring customer to supervisor or proper department for resolution.
  • Ensured customer satisfaction by resolving customer complaints and assisting agents with escalated calls.
  • Provided customer service information, check cashing approval and resolved customer complaints.
  • Resolved concerns arising from customer complaints, ensuring compliance with company policy.
  • Handle escalated customer complaints and negotiated settlements on cellular bill issues.
  • Handle and resolve customer complaints and provide customers with delivery information.
  • Resolved an array of customer complaints and ensured customer satisfaction.
  • Helped to maintain and updated inventory and resolved customer complaints.
  • Resolved customer complaints that resulted in a positive resolution.
  • Guarantee positive customer experience and resolved all customer complaints.
  • Resolved customer complaints and adjusted delivery procedures accordingly.
  • Documented, analyzed and problem solved customer complaints.

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9. Performance Reviews

high Demand
Here's how Performance Reviews is used in Supervisor jobs:
  • Conduct formal agent performance reviews, including annual goal-setting/ performance development plan, mid-year performance review and final year-end performance review.
  • Supervised and managed a work force of over 60 workers; responsibilities included managing personnel requirements and drafting performance reviews.
  • Deliver performance reviews of team members, conduct disciplinary interview/counseling, and complete and file all necessary HR documentation.
  • Supervised appropriate Sales Specialists, managing scheduling and development of staff; promptly conducting and delivering annual performance reviews.
  • Administered Performance reviews and disciplinary reviews and/or disciplinary actions as well as applicable tests and re-certifications to Interviewers.
  • Provide staffing and manpower evaluations and conduct individual performance appraisals and periodic performance reviews for detention officers.
  • Supervised assigned Account Representatives which included completing performance reviews, monitoring, disciplining, training and development.
  • Hired, trained, managed and motivated staff including setting productivity standards and conducting performance reviews.
  • Determined call center operational strategies by conducting needs assessments, performance reviews and capacity planning.
  • Performed manager duties including conducting annual performance reviews, succession planning, and disciplinary actions.
  • Conducted monthly personnel performance reviews and discussed performance and improvement areas with each employee.
  • Provide input to management regarding performance and prepares performance reviews and improvement plans.
  • Developed staff to maximize potential, monitored staff performance to include performance reviews.
  • Managed paralegals; prepared and conducted annual performance reviews; monitored.
  • Conducted yearly performance evaluations and quarterly performance reviews for the civilians.
  • Participated in training, documentation, interview process and performance reviews.
  • Completed annual performance reviews and prepared disciplinary actions reports as needed.
  • Evaluated staff on monthly statics provided semi-annual and annual performance reviews.
  • Facilitated bi-yearly employee performance reviews, disciplinary actions and monthly meetings.
  • Performed weekly and monthly monitoring, quality assurance and performance reviews.

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10. Sales Floor

high Demand
Here's how Sales Floor is used in Supervisor jobs:
  • Supervised sales floor to make sure customers maneuvered effectively and that associates were performing appropriately.
  • Participated in sales floor merchandise directives and implemented changes.
  • Planned/implemented visual presentation for sales floor.
  • Processed new merchandise to the sales floor and mark down sale and clearance merchandise as well as rearrange the sales floor.
  • Organized shelves on the sales floor to better accommodate the customers, increase customer satisfaction and increase sales by 10%.
  • Monitor and run sales floor while exceeding sales goals keeping track of conversion being the medium between sales associates and store manager
  • Assist customers with cashing out, styling customers, selling clothing, handle all phone calls and organizing sales floor.
  • Supervised an average of ten employees on a daily basis in the receiving area as well as the sales floor.
  • Managed & directed the overall activity of employees involved with customer service, inventory management, & sales floor appearance.
  • Interest customers in opening credit card accounts, Provide customer with information on accounts and memberships, Stock sales floor.
  • Placed and arranged merchandise on the sales floor, completed markdowns of merchandise, and assisted in taking inventory.
  • Reconfigured each store's sales floor to be more profitable and moved unneeded inventory to stores with higher volume.
  • Ensured that all outdated product is removed from the sales floor to be processed through the established returns process.
  • Maintained in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
  • Supervised activity on sales floor & observed job performance of large staff, Responsible for daily Cash office duties.
  • Work on the sales floor to greet and help the customers as well as, locate and sell products.
  • Supervised sales floor and employees * Supported management with daily operations * Maintained and handled daily cash inflow and outflow
  • Ensured all merchandise is presented and well maintained on the sales floor with the objective of generating sales.
  • Walked the sales floor regularly, talking to colleagues and customers, and identifying or resolved urgent issues.
  • Maintained sales floor cleanliness and replenishment as well as ensuring all associates delivered best in class customer service.

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11. Inventory Control

high Demand
Here's how Inventory Control is used in Supervisor jobs:
  • Supervised junior enlisted personnel in daily inventory control procedures and equipment issue/return measures for 5 companies and 1 special operations platoon.
  • Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.
  • Partake in managing activities related to strategic or tactical purchasing, material requirements planning and inventory control.
  • Inventory control - examination of inventory and receiving documents to identify accuracy or discrepancies from distribution centers.
  • Maintained strict inventory control and requisition of all Nuclear and Chemical equipment assigned to unit.
  • Directed 54 supply personnel in establishment and maintenance of supply and inventory control management functions.
  • Communicate with customers to maintain proper inventory control and an efficient inbound/outbound product flow.
  • Performed daily production entry into inventory control system and managed time keeping for payroll.
  • Performed inventory control functions, to include disposal of expired or unusable medications.
  • Maintained inventory controlling systems and monitored shipping, receiving and tracking of shipments.
  • Increased storage capacity 38% by standardizing inventory control procedures and receiving processes.
  • Utilized Radio Frequency Data Control to track productivity and maintain inventory control.
  • Monitor and manage inventory control procedures and processes to eliminate inventory loss.
  • Maintained inventory control and performed light housekeeping duties in office maintenance.
  • Streamlined procurement and inventory control particularly during the drastic peso devaluation.
  • Perform inventory control and ordering, monitored and approved incoming deliveries.
  • Increased efficiency by modernization of ordering procedures and inventory control.
  • Maintained inventory control system, monitored and approved incoming deliveries.
  • Participate in inventory control to ensure accessibility and avoid oversupply.
  • Assisted in various areas of administrative support and inventory control.

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12. Quality Standards

high Demand
Here's how Quality Standards is used in Supervisor jobs:
  • Designed and implemented operational metrics to capture and trend quality standards including first pass yield and continuous process improvement.
  • Coordinated work between latex lab and quality assurance laboratories to ensure quality standards and productivity guidelines were met.
  • Analyzed mechanical problems in the production process and devised modifications to meet quality standards and schedules.
  • Planned, developed and implemented quality standards and performance benchmarks which were subsequently implemented department wide.
  • Developed and implemented operational plans to achieve the designated objectives, productivity and quality standards.
  • Motivated and developed staff to achieve absolute quality while ensuring high quality standards are maintained.
  • Performed quality checks and managed statistical charts for assurance of quality standards and improvement.
  • Created testing manual and organized areas of operation for implementation of QS9000 quality standards.
  • Interpreted data for generated results to insure compliance with quality standards and customer specifications.
  • Prepare periodic reports on team effectiveness in meeting established production and quality standards.
  • Strengthened awareness of quality standards, product specifications, and customer expectations.
  • Monitored departments productivity and quality standards and ensures they were met daily.
  • Monitor assigned operations to assure compliance with approved methods and quality standards.
  • Monitored phone and email communications with customers to ensure quality standards.
  • Assisted general manager with implementing all corporate policies and quality standards.
  • Created higher quality standards through increased inventory accuracy and safety awareness.
  • Developed, implemented, monitored and evaluated production and quality standards.
  • Enhanced quality control procedures to improve overall team quality standards.
  • Developed quality standards for both written and verbal communication.
  • Supervised production departments while meeting safety and quality standards.

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13. Osha

high Demand
Here's how Osha is used in Supervisor jobs:
  • Sanitized tools and maintained a sterile environment according to OSHA requirements.
  • Maintained OSHA compliance through timely and accurate document preparation and submission.
  • Maintained OSHA-mandated and UPS-standard documentation on all safety-related training and activities.
  • Satisfied OSHA safety regulations required in Warehouse environment.
  • Implemented OSHA regulation as required by federal Law/Guidelines.
  • Complete required OSHA/Safety Training as required.
  • Verified compliance to OSHA standards/requirements.
  • Assigned job responsibilities, promoted teamwork, and ensured internal customer satisfaction as well as compliance in accordance with OSHA standards.
  • Performed duties of Ground Security Coordinator and OSHA Safety Advocate to ensure all FAA/TSA Security and OSHA Safety requirements were met.
  • Train and qualify employees on jobs, Maintains OSHA and HACCP standards including PPE and SAP at my work place.
  • Ensured compliance with State and Federal OSHA regulations, including lockout-tag out, fall protection, hazard communication and HAZWOPER.
  • Established and upheld employee standards such as cleanliness, OSHA guidelines, equipment and warehouse safety, and package handling.
  • Instructed crew members on how to properly handle and dispose of contaminated items in accordance with OSHA rules and regulations.
  • Adhere to local, state, and federal regulations inclusive but not limited to OSHA, DOT, and EEOC.
  • Work in conjunction with Encore Utility Inspectors, city Inspectors, and Developers to ensure crews meet required OSHA Standards.
  • Instruct employees on company policies, ISO, MSDS, OSHA, and NFPA requirements related to job function.
  • Analyzed charts and ensured all safety (OSHA) guidelines were being followed to maintain a safe work environment.
  • Achieved and maintained compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT.
  • Maintain and ensure entire store is clean and all equipment is in working order and up to OSHA standards.
  • Perform safety observations to ensure team members and processes are up to par with OSHA regulations and guidelines.

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14. Bank Deposits

high Demand
Here's how Bank Deposits is used in Supervisor jobs:
  • Performed opening and closing procedures consisting of register counts and balances, bank deposits, and documentation of register/safe/bank deposit totals.
  • Perform open and closing store procedures including execution of bank deposits, receipt of shipment, and interpret/communicate company directive.
  • Processed cash transactions, provided customer service, performed cash/credit transactions, processed bank deposits and entered requisition orders
  • Perform cash management such as maintaining cash drawers and preparing bank deposits accurately and effectively.
  • Complete daily bank deposits and necessary paper work for documentation for submission.
  • Sorted and compiled documents for bank deposits and inventory orders
  • Verified accounting reports and completed electronic bank deposits.
  • Reconciled bank deposits with internal Cash Management Tool.
  • Counted, prepared and reconciled daily/weekly bank deposits.
  • Monitored register cash and transported bank deposits.
  • Supervised night crew, customer service, assembled displays, balanced cash drawers and prepared bank deposits, received-in and processed shipments
  • Cashier - Cook - Stocking - Shift Changes - Inventory Count - Opening and Closing duties - Money Pulls - Bank Deposits
  • Cash Handling (bank deposits, cashiers and balancing the drawers at the end of shifts), host and serve.
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive.
  • Saved money on waste by staying up to date with product usage via inventory counting, also prepared bank deposits.
  • Managed daily reports, bank deposits, payroll, employee work schedules, and called store headquarters with daily earnings.
  • Count and balance cash drawers prepare and make bank deposits as well as all other required closing and opening procedures.
  • Performed daily store closing operations including balancing the sales register and completing bank deposits in addition to securing the building.
  • Completed daily merchandising and operating tasks assigned by upper management and completed the counting of register tills and bank deposits.
  • Team was also responsible for compiling bank deposits along with manual and electronic dispersal of monies received to proper accounts.

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15. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Supervisor jobs:
  • Supervised, counseled, evaluated performance and recommended disciplinary actions, if needed to the Zoning Administrator regarding permitting staff.
  • Perform personnel-related activities such as hiring workers, evaluating staff performance, and taking disciplinary actions when performance problems occur.
  • Evaluate employee performance and make recommendations for development, including disciplinary actions; complete semi-annual appraisal on each engagement specialist.
  • Manage 6 Patient Support Assistants while working in collaboration with Medical Administration Leadership regarding disciplinary actions and process changes.
  • Document all disciplinary actions based on employee conduct and performance to develop each individual on a professional level.
  • Conduct employee evaluations and disciplinary write-ups, along with the subsequent disciplinary actions, when deemed necessary.
  • Maintained proper and sustained documentation process of all disciplinary actions, incidents, and overall daily activity.
  • Initiated personnel actions which included counseling, performance evaluations, promotions, transfers, disciplinary actions.
  • Participated in applicants' interviews, hires, performance evaluations, disciplinary actions and terminations.
  • Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc.
  • Recommended and initiated personnel actions such as promotions, job assignments and administrative disciplinary actions.
  • Conducted performance appraisals, maintained vacation and sick records, and administered disciplinary actions.
  • Ensured employee compliance on corporate standards including full implementation of disciplinary actions as needed.
  • Administer disciplinary actions to representatives for unacceptable behavior, conduct and general policy adherence.
  • Supervised clients, provided advice/guidance, implemented disciplinary actions and handled emergency situations.
  • Organized and coordinated training, orientation, and corrective disciplinary actions of personnel.
  • Completed and documented orders through various vendors, inventory forms and disciplinary actions.
  • Applied fair and consistent supervision which included hiring, terminating and disciplinary actions.
  • Conducted effective and timely employee performance appraisals and disciplinary actions to staff.
  • Conduct interviews; prepare performance evaluations; document and discuss disciplinary actions.

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16. Phone Calls

average Demand
Here's how Phone Calls is used in Supervisor jobs:
  • Coordinated activities of interdisciplinary team managed changes in schedules and performed triage on incoming patient phone calls and patient admissions.
  • Received all difficult phone calls from Plan Participants regarding their inquiries and resolved their benefit eligibility questions.
  • Resolve all escalated customer telephone calls in a timely and professional manner.
  • Monitored inbound phone calls received by agents to insure customer satisfaction.
  • Monitored phone calls daily to ensure quality conversations and professionalism.
  • Provided Costumer Service and telephone support in receiving/transferring phone calls.
  • Monitored telephone calls to ensure accuracy and proper data collection.
  • Managed Daily administrative paperwork, phone calls and correspondence.
  • Respond appropriately to telephone calls for any unavailable staff.
  • Responded to incoming telephone calls and email communication.
  • Handled incoming/outgoing phone calls, handled pay roll, called upon deliveries to clients, placed orders for customers, covered sales
  • Answer office phone - monitoring phone calls, helping customers if possible, and directing phone calls to the correct department.
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
  • Conduct courtesy customer service phone calls for classes, product availability and customer follow up using Microsoft Excel and Google Drive.
  • Assist Student Workers at the main desk with incoming phone calls, student questions, document writing, and file maintenance.
  • Make phone calls to potential candidates for employment, multitasking on several systems, organizing information through Word and Excel documents.
  • Managed, followed up and resolved customer issues and complaints via phone calls, mail, surveys and in person.
  • Coached staff through difficult phone calls and witnessed confidence surge as staff received first contribution - then securing additional donations.
  • Prioritized and delegated job duties to appropriately skilled mechanics through on-site visits, telephone calls, and new job orders.
  • Manage the appointments; answer high volume phone calls, make receipts/enter into the data base and cash out clients.

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17. Corrective Action

average Demand
Here's how Corrective Action is used in Supervisor jobs:
  • Conducted annual appraisals and career development plans on associates achievements and goals to include corrective actions and appreciations awards where warranted.
  • Prepared sanitary inspection documentation for military food establishments and generated post-sanitary documentation with summary of non-compliance and recommendations for corrective actions.
  • Performed regular audits to identify areas of opportunity for corrective action or additional training, develop and implement plans accordingly.
  • Resolved customer complains by identifying problems and taking appropriate corrective action- resulted in 50% increase in departments efficiency.
  • Address disciplinary and/or performance problems according to company policy; make effective/appropriate decisions relative to corrective action as required.
  • Facilitated accident and near miss investigations, collected data and evidence, and formulated corrective actions to mitigate re-occurrences.
  • Performed quality internal audits according to ISO-9002 and verified follow-up of audits to determine effectiveness of corrective action.
  • Reviewed personnel work performance issues and administered corrective action utilizing the positive discipline system and employee occurrence management.
  • Team productivity, attendance, quality and overall performance, coaching and delivering corrective action when necessary.
  • Meet financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances initiating corrective actions.
  • Prepared reports and presentations of department performance to budget objectives and recommended corrective action to problems.
  • Evaluated and analyzed effectiveness of supply and unit maintenance operations and implemented corrective actions when required.
  • Conducted daily/weekly/monthly performance meetings to ensure department goals and metrics and take corrective action as needed.
  • Reviewed activities of subordinate non commissioned officers, and initiated appropriate corrective action for discrepancies noted.
  • Perform analysis of data and voice historical files following up with reports recommending corrective actions.
  • Investigated complaints regarding housekeeping and took corrective actions to ensure job was complete and satisfactory.
  • Investigated incidents and injuries, and implement corrective actions that complied with company safety expectations.
  • Evaluated performance and attendance of representatives, and developed and implemented corrective actions as needed.
  • Complete associate evaluations and delivered Corrective Actions for enforcing organization standards of quality and productivity.
  • Evaluated associate performance and make effective decisions regarding coaching, counseling and corrective actions.

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18. Daily Activities

average Demand
Here's how Daily Activities is used in Supervisor jobs:
  • Present Provides daily reports including scheduling, revenue and attendance records Assists in accomplishing assigned daily activities above company standards
  • Supervised the daily activities of manufacturing employees to safely and productively package world class high quality pharmaceutical products.
  • Conducted all household business, scheduled appointments and organized transportation, organized daily activities and resolved issues.
  • Supervised the daily activities of the Retention Specialist Representatives supporting our Telephone, Video and Internet customers.
  • Ensured a friendly disposition and positive outlook to the robust safeguarding procedures implemented in daily activities.
  • Supervised employees in daily activities including inbound/outbound calls regarding new and used vehicle information.
  • Maintain thorough and accurate documentation of daily activities, behaviors and accomplishments in therapy.
  • Consulted and helped plan daily activities with Assistant Manager/Operations Manager and other Supervisors.
  • Reviewed daily activities for quality assurance and adherence to policies and procedures.
  • Analyzed daily activities to identify areas for cost reduction and performance improvement.
  • Promoted to this critical assignment to direct emergency youth shelter daily activities.
  • Supervised daily activities within the department to ensure timeliness and efficiency.
  • Prioritized daily activities to maximize staff productivity and meet organizational objectives.
  • Tracked daily activities to ensure that productivity being achieved daily.
  • Supervised approximately 20 armed officers in their daily activities.
  • Monitored the daily activities of 9 customer service representatives.
  • Assisted construction management with the coordination of daily activities.
  • Prepared post departure control report including all daily activities.
  • Directed and supervised the daily activities of assigned personnel.
  • Supervised 5-8 protective investigators in all daily activities.

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19. HR

average Demand
Here's how HR is used in Supervisor jobs:
  • Provided an exceptional in-store customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
  • Focus Clientele attention on subject services through clear direction and ensuring Independent Contractors were engaged within industry standards and activities.
  • Regulated unionized work force to facilitate throughput and maximize time efficiency in a seasonal schedule and volume environment.
  • Developed a recognition program and redesigned the performance appraisal process which won adoption throughout the department.
  • Conducted performance evaluations and actively built the capability of others through relevant, timely balanced feedback.
  • Generated repeat business through outstanding customer service skills, effective communication, and creative negotiation skills.
  • Collaborate with executive leadership and HR to identify, plan and implement process improvement opportunities.
  • Reworked new-hire system orientation program to include HR information and company resources.
  • Tracked productivity reports and addressed performance issues through timely feedback and coaching.
  • Minimized call escalations through effective coaching and support and handled escalated calls.
  • Enhanced end user experience and decreased response times through access management decentralization.
  • Experienced in working through customer complaints and providing a positive resolution.
  • Ensured patient satisfaction through providing empathetic and caring customer service.
  • Sustained friendly, professional customer interactions throughout all positions.
  • Improved safety standards through establishment of daily inspections.
  • Generate repeated business through developing rapport with customers.
  • Operated all equipment throughout manufacturing process to back-fill.
  • Resolved discrepancies through customer consultation and customer knowledge.
  • Received Electrical substation safety training through AZ PublicsService.
  • Guided and instructed surgical students through surgical rotation.

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20. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Supervisor jobs:
  • Interpreted OSHA regulations for Operating Group; developed guidelines to ensure compliance with regulations and address mitigating circumstances within the environment.
  • Conducted on-site monitoring visits to evaluate programs to ensure compliance with federal financial management systems and ACJC policies and procedures.
  • Worked directly with USDA Inspector to develop and implement enhanced processing and sanitary standards to ensure compliance with Federal regulations.
  • Work with planning and scheduling to ensure compliance and conformity within anticipated production scheduling parameters and product volume goals.
  • Cared for Quality Assurance and Quality Control effectiveness driving improvements to ensure compliance with company policies and customer service.
  • Inspected and evaluated areas of responsibility to ensure compliance with targeted performance standards and quality of service.
  • Communicate d and enforced operational and procedural changes to ensure compliance with bank policy and governmental regulation.
  • Reviewed requisitions to ensure compliance with company policy and applicable laws and regulations and assigned buying responsibilities.
  • Analyzed and modified compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements.
  • Conducted performance testing and participated in Operational Readiness Reviews to ensure compliance with DOE regulatory requirements.
  • Performed inspections of all maintenance equipment and facilities to ensure compliance with safety and environmental regulations.
  • Perform quality reviews of training documentation to ensure compliance with processes for good documentation practices.
  • Review and approve calibrations performed by calibration technicians to ensure compliance with the established requirements.
  • Provided assistance in inspecting weapons ranges to ensure compliance with established training and safety guidelines.
  • Enforced safety protocols to ensure compliance with universal precautions and adherence to protection measures.
  • Interacted with external and internal agencies to ensure compliance with customer and corporate requirements.
  • Reviewed clinical documentation to ensure compliance with agency, regulatory, and reimbursement standards.
  • Monitor temperature controls and sanitation procedures to ensure compliance with Hazard Analysis Critical Control Point
  • Monitored laboratory work and product quality to ensure compliance with set standards and specifications.
  • Reviewed/Advised unit leadership on current directives, regulations and publications to ensure compliance.

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21. Sales Goals

average Demand
Here's how Sales Goals is used in Supervisor jobs:
  • Contribute towards the achievement of the business objectives by meeting/exceeding individual sales goals.
  • Ensured merchandise properly displayed and communicated sales goals.
  • Communicate with Sam's Management to ensure all reports, sales goals, price signs and any equipment needed is acquired.
  • Collaborate with general manager by establishing successful partnerships with vendors, event companies and hotels in order to accomplish sales goals.
  • Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.
  • Maintained institutional sales goals ranging from $5,000 to $50,000 a week increasing store's margin and market share.
  • Conduct total sales experience from initial greeting to closing sales, maintaining units per transaction and average dollar sales goals.
  • Ensured team members greeted and assisted customers, wore proper uniform/name tag, and met or exceeding stated sales goals.
  • Maintained weekly sales goals of branch products by bringing in new business; operations; customer service and teller activities.
  • Created schedules met and exceeded weekly and monthly sales goals, executed weekly ad updates, and presentations to staff.
  • Received customers in for repairs, schedule work to be performed, meet sales goals, billing, etc.
  • Increase sales, met and exceeded weekly sales goals, maintain inventory control and insure items are in stock.
  • Supervised the training and retention of store staff in sales to deliver exemplary customer service and meet sales goals.
  • Collected and analyzed store data and sales to find trends, and implemented sales goals to maximize store revenue.
  • Assisted the store manager in sales goals, staff communication and assuring that policies and standards are being upheld.
  • Motivated staff to reach monthly sales goals train and develop new employees, which required leadership and effective teamwork.
  • Earned superior customer service satisfaction scores and recognized by higher management for exceeding branch sales goals over 120%.
  • Opened several new stores in Houston area, encouraged large team to exceed both credit card and sales goals.
  • Own multiple two hour segments per day and coach associates on meeting the sales goals of each segment.
  • Participated in regular meetings with local and regional managers on policy and sales goals on a monthly basis.

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22. Food Preparation

average Demand
Here's how Food Preparation is used in Supervisor jobs:
  • Enforced proper food preparation and handling procedures maintaining consistent compliance with all Health Department and Food Service Department policies regarding sanitation.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Correctly calculated inventory and ordered appropriate supplies.
  • Maintain customer satisfaction by providing excellent customer service, beverages and food preparation with great product quality and store cleanliness.
  • Executed daily food preparation acquiring kitchen experience such as maintaining proper sanitation, food temperature control and inventory methods.
  • Rendered team effort through facilitating with the food preparation and service activities in pursuit of overall organizational goals.
  • Designed and implemented food preparation list that helped maintain cost efficient and timely delivery of customer orders.
  • Record keeping of different temperatures and maintaining sanitary conditions around food preparation was essential to the job.
  • Established operating and work procedures, inspected dining, food preparation/storage areas, and dining facility personnel.
  • Ensured crew members adherence to food preparation and sanitation followed the corporate and County Health Department regulations.
  • Monitored food preparation, ensuring that meals are properly prepared in accordance with established standards.
  • Handled special events, suggested selections and informed customers about food preparation details.
  • Monitor compliance with health regulations regarding food preparation, serving and sanitation.
  • Implemented, collaborated and disseminated streamlining food preparation, expediting and cleanup.
  • Directed and supervised food preparation activities between patient and cafeteria food services.
  • Train new students on food preparation and sanitation by following University guidelines.
  • Conducted food preparation and ensured that safety regulations were properly followed.
  • Maintained cleanliness and hygiene around food preparation and beverage preparation stations.
  • Train six subordinates in proper food preparation and sanitation procedures.
  • Practiced safety sanitation, and food preparation.
  • Ensured appropriate food preparation activities.

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23. Customer Relations

average Demand
Here's how Customer Relations is used in Supervisor jobs:
  • Develop internal/external customer relationships by providing understandable and accurate policy information through written/oral communication.
  • Manage cash vaults including nightly deposits Responsible for opening and closing of business Build customer relationships, creating increased daily revenue
  • Managed different areas of retail operations such as customer relations, opening and closing procedures and inventory control.
  • Job Responsibilities Included: Overseeing Landscaping Projects Managing 100+ Weekly Accounts Equipment Maintenance Lawn Design Customer Relations Quality Control
  • Established/sustained positive customer relationships, presented/marketed banking services, and achieved high client satisfaction and retention.
  • Provided estimates via telephone, and maintained customer relationships to ensure satisfaction of work performed.
  • Organized laboratory operations to ensure reliable patient testing and timely services to build customer relations.
  • Promoted positive customer relations for internal and external customers and ensured communication with departmental staff/administration.
  • Maintain positive customer relationships with internal and external customer, vendors and sale personal.
  • Coordinated construction efforts with Virginia corporate office and managed internal and external customer relations.
  • Worked closely in a team environment to build and maintain strong internal/external customer relationships.
  • Managed customer relationships on ownership accounts and prepared daily report of progress to management.
  • Focused on building customer relationships to provide complete customer satisfaction and maintain repeat clientele.
  • Demonstrated excellent customer relations by articulating product information to meet customer understanding and demand.
  • Facilitated and maintained customer relations, cashier experienced with touch screen aloha system.
  • Recommended call-handling procedures that allowed front-line representatives to handle complex customer relations concerns.
  • Developed good customer relations; and made arrangements for special occasion activities.
  • Managed employee and customer relations, booked reservations and planned seating arrangements.
  • Provide excellent patient/customer relations from registration to discharge including payments from patients.
  • Maintained good customer relations and effectively negotiated and resolved customer service problems.

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24. Front Desk

average Demand
Here's how Front Desk is used in Supervisor jobs:
  • Communicated with front desk gave accurate availability and updated room statuses in system.
  • Manage front desk operations, supervise housekeeping, reservations and sales/marketing.
  • Train all new members of our front desk team with an attention to detail and with an emphasis on guest relations.
  • Front desk of weight room, crowd control at sporting events, along with participating in the set up/break down crew.
  • Direct Scheduling for Front Desk and Membership Services Office, and key concierge Desk Team Members and cover shifts if necessary.
  • Manage and maintain weight room and front desk, open/close building, ensure that all staff are present and on task
  • Supported Division Head by supervising the work activities of all housekeeping associates, front desk agents, and guest service colleagues
  • Supervised Regency Club, Front Desk, Bell Services, Valet, Guest Services, and PBX Operations Center staff.
  • Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard.
  • Perform additional daily front desk operations including office organization, retail sales, and addressing customer questions and concerns.
  • Managed the front desk, including answering phones, assisting customers, operating the cash register and scheduling appointments.
  • Act as the main contact for guests and other hotel departments in the absence of the Front Desk Manager.
  • Assisted the front desk, responding to parents inquires and concerns, alleviated delicate situations with professionalism and sensitivity.
  • Assigned personnel to cover front desk and billing when that department was understaffed due to illness and vacations.
  • Position required word processing assignments, formatting documents, organizing, clerical duties, and front desk reception.
  • Watch front desk, assist members with equipment, handle payments, fold towels, and clean equipment.
  • Assist the Operations Manager with Gallery (Front Desk, Bell, Bar, Starbucks, Restaurant) Operations
  • Handled money, delegated tasks to front desk employees, and solved students' and parents' issues.
  • Acted as the support staff for 30+ front desks, handling guests personal information and third party policy.
  • Supervised, Leading, and trained front desk staff as well as oversaw the entire front desk operations.

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25. Company Standards

average Demand
Here's how Company Standards is used in Supervisor jobs:
  • Supervised customer service Team ensuring performance measurements related to quality, call management, and time management exceeded company standards.
  • Performed targeted service evaluations ensuring the quality of troubleshooting and technical work performed, while adhering to company standards.
  • Demonstrated leadership skills by training and educating employees regarding proper work completion and adherence to company standards.
  • Directed and supported facility personnel across college campus supporting cleanliness and upkeep of facilities exceeding company standards.
  • Coordinated Quality and Safety oversight for Lump Sum projects ensuring contractual and company standards were upheld.
  • Enforced attendance and performance policy according to company standards including providing corrective action up to termination.
  • Maintained high company standards by interacting positively with co -workers and supply widespread customer service.
  • Planned and executed company standards including communications, operations and human resource policies.
  • Installed security systems in residential and commercial locations in accordance with company standards.
  • Performed quality and control inspections to assure company standards and customer satisfaction.
  • Ensured associates were replenishing merchandise and maintaining stockroom areas to company standards.
  • Interpret and timely execute visual directives for floor-set while maintaining company standards.
  • Conducted performance appraisals on all assigned associates according to company standards.
  • Supervised employees and ensured productivity rates were consistent with company standards.
  • Upgraded annealing department to strict company standards for pollution and ergonomics.
  • Ensured exceptional company standards with cleaning daily and visual merchandising.
  • Implemented and maintained policies and procedures as directed by company standards
  • Provide excellent customer service consistent with company standards and procedures.
  • Performed Quality Assurance reviews as dictated by company standards.
  • Executed department merchandising and operational functions to company standards.

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26. Troubleshoot

average Demand
Here's how Troubleshoot is used in Supervisor jobs:
  • Demonstrated ability to troubleshoot creatively, solve problems effectively, and make informed decisions while successfully guiding others through constant change.
  • Mastered skills necessary to troubleshoot and repair electrical and mechanical equipment to the component level, recognized as a technical expert.
  • Provide backup technical assistance installing cable and work closely with technicians performing troubleshooting to identify installation problems versus faulty equipment.
  • Established troubleshooting and repair of existing circuitry; repaired and remodeled residential homes including entire kitchen and bathroom remodels.
  • Assisted with equipment operational by completing preventive maintenance requirements, following manufacturer's instructions, and troubleshooting malfunctions.
  • Maintain effective working relationships with other internal departments to implement process and system improvements and troubleshoot any issues.
  • Created and established self-employed business and gained extensive expertise in client relationship management and troubleshooting as an entrepreneur.
  • Trained and supervised personnel to isolate and repair complex malfunctions utilizing diagnostic tests and troubleshooting techniques.
  • Created and facilitated troubleshooting and billing training modules for both new and seasoned Customer Care Representatives.
  • Conducted proactive troubleshooting of actual/potential problems, and innovated creative solutions to complex operating problems.
  • Coordinated and performed facility maintenance along with computer networking troubleshooting, server maintenance and resolutions.
  • Utilize strong interpersonal written and communication skills to manage high-stress situations and troubleshoot unprecedented situations.
  • Directed the identification and troubleshooting of electrical, hydraulic, fire control and instrument malfunctions.
  • Upgraded and replaced hardware, configured FileNet imaging software, and provided troubleshooting support.
  • Investigated, reviewed, and assigned troubleshooting tickets to communication technician for resolution.
  • Trained new employees and assisted production supervisor with job assignments and troubleshooting equipment.
  • Led troubleshooting efforts during system failures and facilitated rapid recovery of vital systems.
  • Facilitated department staff training in conjunction with answering employee questions and troubleshooting issues.
  • Supervised and provided direction for 15 technical representatives regarding correct troubleshooting techniques.
  • Read schematic diagrams using electronic components to measure circuit parameters and troubleshooting.

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27. Patient Care

average Demand
Here's how Patient Care is used in Supervisor jobs:
  • Collaborated with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
  • Ensured quality patient care including medication monitoring, restraint and seclusion monitoring, and completion of treatment planning.
  • Supervised and performed direct patient care activities on this 24 bed co-occurring detoxification/general medical/psychiatric unit.
  • Conducted program services with the interdisciplinary team and community agencies to ensure appropriate patient care.
  • Supervised delivery of patient care, including management and supervision of licensed and non-licensed personnel.
  • Managed operations of department providing all pharmaceutical inpatient care for over 10,000 patients annually.
  • Designed and implemented strategies that supported quality patient care delivery and cost effectiveness.
  • Support the decision-making process regarding patient care assignments and reassignments including patient placement.
  • Staff Scheduling and Payroll duties, interdepartmental communications for coordination of patient care.
  • Weekend supervisor responsible for quality patient care and directing and evaluating staff.
  • Collaborated with district Diabetes Programs to facilitate continuity of diabetic patient care.
  • Utilized communication/problem solving skills to deescalate customer complaints and provide patient care.
  • Improved patient care and responsiveness of department by expanding departmental coverage.
  • Evaluated patient care procedural and therapy changes for effectiveness.
  • Received and reported vital information pertinent to patient care.
  • Provided patient care intervention as well as family education.
  • Maintain caseload of difficult/complex patient care problems.
  • Provided direction and assistance to patient care assistance
  • Monitored and facilitated all patient care services.
  • Reviewed medical documentation and patient care records.

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28. Direct Reports

average Demand
Here's how Direct Reports is used in Supervisor jobs:
  • Supervised and developed interactive activities for direct reports to encourage team engagement and morale to create a more cohesive team environment.
  • Conducted performance evaluation of direct reports and made effective performance improvements and professional development plans for the team.
  • Supervised two direct reports to communicate selling information to a sales staff of over two-hundred representatives.
  • Ensured appropriate communication, expectations, feedback and accountability, coaching and mentoring with direct reports.
  • Lead monthly developmental meetings with direct reports that encourage ongoing targeted training and career development.
  • Provided individual counseling for direct reports, resulting in decreased error ratings and high productivity.
  • Handle disciplinary action for direct reports, including developing performance improvement plans and written warnings.
  • Supervised 11 direct reports and managed day-to-day operations in the Engineering Documentation Control group.
  • Performed annual employee evaluations, developed training and job enhancement objectives for direct reports.
  • Managed budget Five direct reports Participated in joint commission surveys Documentation Audits Scheduling On Call
  • Supervised daily operations for anodizing and stadium seating shipping departments with 25 direct reports.
  • Developed direct reports on staff training while monitoring daily work operations and providing direction.
  • Improved productivity and customer focus by motivating and inspiring peers and direct reports.
  • Developed direct reports to work efficiently and independently to produce high results.
  • Ensured timely and relevant communication to direct reports via regular team meetings.
  • Developed versatility and competence of direct reports, and continuously improved quality.
  • Supervised 18 direct reports in the Tissue Bank clinical microbiology laboratory.
  • Assessed direct reports on competencies and developed individual development plans.
  • Set performance expectations for direct reports and conducted performance appraisals.
  • Provided administrative support to customer vice-president and his direct reports.

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29. POS

average Demand
Here's how POS is used in Supervisor jobs:
  • Participated in preliminary sight inspections, prepared project cost analysis and cost estimates, organized bid proposals, and negotiated contracts.
  • Created employee manuals including job descriptions, policies and procedures for each position to successfully execute responsibilities according to Florida statutes.
  • Provided customer assistance and ensured basic merchandise replenishment needs were meet in order to deliver a positive customer shopping experience.
  • Managed and prioritized shipments going to various dispositions by consistently providing coordination to external agencies such as Direct/Support.
  • Facilitate training for Telesales Representatives in the areas of product and compliance to positively impact agent performance.
  • Worked with departments to identify possible opportunities for improvement and what corrective actions could be implemented.
  • Position is considered upper management position with various responsibilities of management and supervision.
  • Facilitated collaboration and leveraged SME and super user talent to achieve positive outcomes.
  • Developed system which monitored and assigned quotas for all on-post military schools.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Maintained complete and clear documentations for environmental operations for reference purposes.
  • Advanced from initial position of casualty field representative to litigation supervisor.
  • Monitored and modeled customer service practices to ensure positive customer experiences.
  • Developed positive relationships with customers to ensure their total satisfaction.
  • Analyze problems/concerns and make effective decisions that provide positive solutions.
  • Prepared judgment files and post-judgment property registrations and certificates.
  • Performed cash handling duties including bank deposits and reconciliations.
  • Coordinated closely with quality control regarding products awaiting dispositions.
  • Position included manufacturing, repairing, replacing Aluminum equipment.
  • Maintain documented records quality assurance and food safety purposes.

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30. High Volume

low Demand
Here's how High Volume is used in Supervisor jobs:
  • Ensured data integrity for high volumes of information by maintaining detailed legal records, administrative separation paperwork, and classified materials.
  • Created, controlled and maintained all documentation for freight and warehouse inventory movements for high volume polymers operation.
  • Provided quality customer service in high volume market and effectively resolved customer concerns to maintain customer retention.
  • Managed a high volume restaurant and improved all controllable costs, thereby maximizing financial performance.
  • Supervised ten technologists and coordinated the daily activities of a high volume for-profit commercial laboratory.
  • Maintained ventilated units for high volume housing of transgenic mice-intensive maintenance and employee training.
  • Designed and implemented software programs to coordinate a high volume processing accurately and efficiently.
  • Provided exceptional customer service in a high volume setting to incoming customers.
  • Utilized excellent customer service in a high volume retail environment.
  • Directed day-to-day production/scheduling/distribution operations for this high volume production plant.
  • Maintained superior customer satisfaction in a high volume dining establishment.
  • Received high volume of internal and external communication.
  • Coordinated daily cash reconciliation at high volume location.
  • Produced high volume Automotive and agriculture parts.
  • Maintained inventory in high volume retail department.
  • Supervised employees in a high volume wholesale center for Countrywide Bank, while tracking the post closing issues the center created.
  • Supervised approximately 80 customer service representatives in a high volume incoming call center for billing, emergencies, and customer service.
  • Prepare high volume documentation for remittance, time deposit(CD), and loan applications; also, customer service.
  • Create and manage schedule and protocols for 9 employees in a high volume department providing on average 45 ultrasounds a day.
  • Provided management of counter, register, and food safety and sanitary inspections as evening manager in high volume bakery.

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31. Powerpoint

low Demand
Here's how Powerpoint is used in Supervisor jobs:
  • Acknowledged by higher management for improving presentation and reporting culture by incorporating visually rich PowerPoints for weekly reports and findings.
  • Conducted PowerPoint presentation to illustrate shrink reduction, cost cutting programs and additionally to promote safety awareness in all departments.
  • Collected data to prepare PowerPoint presentations for dissemination, talking points, memorandums and other materials for senior management.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential affiliates.
  • Gathered data requirements to create executive-level internal and external briefings and presentations in PowerPoint and other applications.
  • Researched, prepared, and presented multiple PowerPoint training presentations on various medical and administrative topics.
  • Prepared all visual aid material utilizing Microsoft PowerPoint for upper level management on an ongoing basis.
  • Designed and produced computer graphics using all MS Office Products including PowerPoint or equivalent graphics/presentation software.
  • Spearheaded the development of PowerPoint-based training programs for liability prevention for presentation to 500+ staff.
  • Generate PowerPoint presentations showing claimants involved in activities that were outside of their medical limitations.
  • Presided over team meetings, Supervised training, prepared PowerPoint Presentations and technical information documents.
  • Supervised and developed technical training for 47 apprentices including PowerPoint briefings and hands-on training.
  • Developed PowerPoint presentations and informational booklets to use for Provider education about our program.
  • Created PowerPoint presentations and Excel reports that were successfully used for business development.
  • Prepared quarterly PowerPoint presentations to show predicted revenue for quarterly board reviews.
  • Prepare PowerPoint presentations and present oral briefings to customers and management.
  • Created and maintained top management staff meeting PowerPoint presentations using SharePoint.
  • Created and presented training documents and PowerPoint presentations currently being utilized.
  • Created PowerPoint presentations to be presented in monthly/quarter training sessions.
  • Prepared various manuals and PowerPoint presentations for customer service staff.

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32. Safety Meetings

low Demand
Here's how Safety Meetings is used in Supervisor jobs:
  • Developed management skills by performing production planning meetings, gathering and interpreting production data metrics, and conducting monthly Safety Meetings.
  • Facilitated monthly safety meetings and otherwise supported plant safety initiatives by performing monthly safety audits and taking corrective actions.
  • Attended safety meetings every Wednesday and enforced and educated employees in correct safety in an active construction environment.
  • Reviewed daily production schedule, conducted shift meetings to review operation productivity and performed safety meetings.
  • Participated in monthly safety meetings ensuring all machinery in compliance with safety guidelines.
  • Enforce safety polices by conducting weekly safety meetings and discussing weekly safety topics.
  • Conducted daily safety meetings to thoroughly discuss potential hazards and ensure safe operations.
  • Conduct safety meetings regarding safety precautions, new procedures and other specifications.
  • Conduct monthly company safety meetings and quarterly safety meetings with contractors/vendors.
  • Conducted training and safety meetings, performance counseling and disciplinary actions
  • Coordinated and participated in daily safety meetings and safety classes.
  • Performed morning safety meetings and overseen all safety at facility.
  • Presided over monthly safety meetings and conducted safety audits.
  • Conducted safety meetings, diversity training and disciplinary hearings.
  • Conducted weekly safety meetings and OSHA safety requirements training.
  • Direct safety meetings and recognize individuals for safety achievements.
  • Implement warehouse safety procedures and hold regular safety meetings.
  • Perform daily job safety analysis and conduct safety meetings.
  • Coordinate weekly safety meetings with hourly and management personnel.
  • Participate in safety meetings and conduct safety training.

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33. Crew Members

low Demand
Here's how Crew Members is used in Supervisor jobs:
  • Initial responsibilities included maintenance, repair and installation for our residential customers and supervision of three crew members.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Supervised crew members to ensure exemplary customer experience.
  • Supervised/Assisted crew members with the distribution of recycled goods
  • CREW: I worked with all other crew members on board, assisting guests both in and out of the water.
  • Served as a member of a security unit in the Middle East assigned to protect the ship and the crew members.
  • Monitor performance of all field crew members and advise coordinators of performance related issues and conduct disciplinary action meetings when needed.
  • Supervised, coordinating and training crew members to serve our students and faculty with the best EMS we have to offer.
  • Ensured the safety of guests and crew members through training and execution of food safety and restaurant safety standards and guidelines.
  • Manage crew members when there isn't a payroll manager on duty, cook pizza and maintain proper kitchen cleanliness.
  • Supervised 8 laborers - Responsible for crew getting equipment, paychecks, delegating jobs, inspecting work of crew members.
  • Crew Supervisor, mowing, weed eating, assigning crew members to positions at job sites, driving truck and trailer
  • Assign tasks to crew members in order to maintain the theater's standards of quickness, cleanliness, and friendliness.
  • Maintained an organized, friendly, and professional environment for the Crew Members to ensure successful ratings for the theater.
  • Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Owners.
  • Supervised crew members, inventory, ordering merchandise and also receiving, preparing schedules, and financial duties as well.
  • Provided new crew training, helped managers oversee crew members by delegating tasks, in addition to crew member duties.
  • Supervised up to 10 crew members while working with clients and supervisors to produce projects on time and under budget.
  • Conduct treatment program throughout job, provide instruction and direction on job operating procedures to all field crew members.
  • Train new crew members and supervise their work pace and quality wash. Also, maintain supplies clean and presentable.

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34. Special Events

low Demand
Here's how Special Events is used in Supervisor jobs:
  • Assisted special events supervisors assigned to holiday operations with officer assignments, scheduling and traffic control plans.
  • Interacted with managers and utilized excellent organizational skills to arrange and coordinate special events.
  • Maintained local safety by performing numerous crowd control functions during special events.
  • Organized special events and designed all promotional materials and signage.
  • Represented the organization through presentations, networking and special events.
  • Supervised the implementation of all casino promotions and special events.
  • Supervised and scheduled guest services and special events operations.
  • Organized and coordinated special events with other hotel departments.
  • Provided transportation services for distinguished visitors and special events.
  • Confirmed skilled security for conventions and special events.
  • Direct transportation and transportation security at special events.
  • Supervised promotional team assigned to special events.
  • Organized special events for different corporate functions.
  • Provided service to customers attending special events.
  • Photographed high-quality images for special events.
  • Organized special events for seasonal holidays.
  • Coordinated Catering and special events.
  • Supervised venue activities during concerts, festivals, nightclub, dinners, community events and special events with VIPs and/or artists.
  • Allocated tasks to caterers in effective manner, leading to an increased efficiency of arrangement and take down of special events.
  • Supervised various special events, coordinated team members, officials, scorekeepers, maintenance and other recreational staff in conducting activities.

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35. Special Projects

low Demand
Here's how Special Projects is used in Supervisor jobs:
  • Coordinated and assisted on internal projects and responsibilities under instruction of department managers and/or director to include various special projects.
  • Maintain communication with management regarding Development within areas of assigned responsibilities and perform Special projects as required or requested.
  • Team productivity management: Monitor daily workload requirements to ensure timely completion of team responsibilities and special projects.
  • Delegate special projects to XOC technicians dealing with improving overall operations and minimizing service impact to customer.
  • Provided quality assurance, revenue assurance, reporting and special projects as determined by upper management.
  • Performed special projects relating to streamlining procedures, evaluating controls and best- practices/gap analyses.
  • Delegated daily assignments of special projects and monitored process to completion.
  • Assumed additional responsibilities and performed special projects as needed or directed.
  • Worked directly with management by reporting completion of special projects.
  • Coordinated and completed special projects requested by Operations Management.
  • Completed special projects as designated by company owner.
  • Coordinated and implemented special projects for senior management.
  • Completed special projects to support Corporate marketing objectives.
  • Developed and monitor special projects and office initiatives.
  • Executed Special Projects as determined by Management.
  • Worked any special projects assigned by management.
  • Requested by management to work special projects
  • Served as a team leader on special projects that require a team of logistics specialists for fulfillment of the assigned function.
  • Perform various other duties and special projects that are assigned by management on a daily basis while performing their primary function.
  • Schedule & oversee employees and volunteers at two branch locations * Open & close accounts * Assist with marketing and special projects

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36. Heavy Equipment

low Demand
Here's how Heavy Equipment is used in Supervisor jobs:
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of heavy equipment.
  • Supervised and operated heavy equipment to insure proper installation of fiberglass in-ground swimming pools.
  • Operated heavy equipment, coordinated safe delivery of raw materials to storage locations.
  • Tasked with supervising 12 military and civilian personnel in heavy equipment operations.
  • Developed management skills *Handled customer relations *Designed landscape designs, operated heavy equipment
  • Supervised 25 heavy equipment operators doing earthwork project for WaferTech Computer Industries.
  • Experienced the operation of heavy equipment both safely and efficiently.
  • Coordinated material readiness, trucking operating & heavy equipment operations.
  • Promoted from assembler to heavy equipment operator to supervisor.
  • Operate and troubleshoot heavy equipment with precision and efficiency.
  • Arrange meetings Supervise workers Independent construction Some heavy equipment operation
  • Worked underground as needed and operated heavy equipment.
  • Design landscaping for yards Operate heavy equipment Foreman
  • Operated heavy equipment and performed traffic control.
  • Salaried Supervisor -Heavy Equipment Operator -Production Operations
  • Crane and heavy equipment operation certified.
  • Operated and serviced heavy equipment.
  • Zero Discharge Specialist/Heavy Equipment Operator.
  • Experienced as heavy equipment operator.
  • Moved materials using heavy equipment.

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37. CPR

low Demand
Here's how CPR is used in Supervisor jobs:
  • Provided First Aid, CPR and/or non-violent crisis intervention within emergency medical situations.
  • Self-insured liability/auto insurance policies, DISA member, CPR/FirstAide Certified.
  • Maintained current CPR certification and provided intervention for clients as needed
  • Maintained current First Aid/CPR certification.
  • Assumed the responsibility to understand and perform all emergency procedures including restraint, CPR, first aid, and poison control.
  • Conducted in-service seminars, maintained staff scheduling and performed CPR, ventilator care, arterial puncture and treated pulmonary disease patients.
  • Manage employees and grill area to reach maximum efficiency Skills *CPR certified *Microsoft Word Excel, PowerPoint and SPSS Statistical Package Proficient
  • Last but not least I was nominated for HERO of the year for saving lives performing CPR during my security tenure.
  • Demonstrated and upkeep of company's expectation of supervisory training, CPR, and Crisis Prevention Intervention (CPI).
  • Maintain Training & Compliance for OSHA requirements with First Aid, CPR, AED & BBP certifications for all staffing requirements
  • Obtained certification in the state of Illinois to work with adults with disabilities along with CPR and First Aid certifications.
  • Manage and run athletic facilities Certified in CPR and First-Aid Aid and fulfill requests of facility patrons Monitor since Sept. 2016
  • Calculated time cards, counseled and disciplined employees, train workers in assembly procedures and administered First Aid and CPR
  • Instruct and certify staff in CPR and first aid procedures; coordinate safety training; maintain appropriate training documentation.
  • Oversee daily responsibilities of an 80+ staff and head of facilities risk management which included First Aid & CPR.
  • Completed and maintain Red Cross certifications in CPR, First Aid, and Automated External Defibrillator (AED).
  • Assisted in the training of co-workers in CPR and first-aid in the event of an accident or an emergency.
  • Organize and conduct orientations on First Aid, CPR, and Skill Building training for Waiver Service Providers.
  • Home day care training by the Texas Department of Protective Service, CPR and basic first and training.
  • Practiced lifesaving skills on a daily basis which included CPR, First Aid and pool Operator license Courses.

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38. Inventory Management

low Demand
Here's how Inventory Management is used in Supervisor jobs:
  • Developed a database inventory management system
  • Retail sales, inventory management, supply orders and maintaining copy and fax equipment were additional responsibilities required for this position.
  • Handled various operational management tasks, including customer service, logistical oversight, inventory management, product planning/purchasing and procedural development.
  • Hire, train and evaluate personnel in material requirements planning, inventory management, problem solving and legal and regulatory requirements.
  • Employed exceptional management skills in all store management operations while engaging meticulous attention to detail in inventory management and merchandising.
  • Well-versed in all aspects of production including inventory management, quality improvement, safety programs, scheduling and maintenance.
  • Performed various administrative functions including scheduling, mentoring, employee work performance, inventory management, and asset protection.
  • Provided maintenance management, cataloging, technical writing/editing, supply, and inventory management of preservation materials and supplies.
  • Handled inventory management and maintained a balanced budget while further developing my strong customer service and leadership skills.
  • Ensured that daily inventory management was precise and consistently reported immediately to the Operations Manager with any discrepancies.
  • Ensured effective and timely implementation of all Logistics daily operational goals inclusive of Shipping functions and Inventory Management.
  • Inventory management which includes: inventory replenishment, quality check and maintain healthy relationships with suppliers.
  • Ensured accurate quality control methods, inventory management, and completion of all activities assigned.
  • Supervised nine billing personnel in producing inventory management located at various sites throughout the company.
  • Supervised departmental ordering, inventory management, new store setup and seasonal resets company wide.
  • Prepared automated reports relating to inventory management, material control, and supply as required.
  • Supervised the inventory management and distribution of four separate clients in GMP contract manufacturing facility.
  • Managed day to day operations including receiving, inventory management, safety and continuous improvement.
  • Controlled inventory management across the entire arcade ensuring stock upkeep and doing performance reviews.
  • Implemented automated systems for procurement, inventory management, equipment maintenance and budget tracking.

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39. Technical Support

low Demand
Here's how Technical Support is used in Supervisor jobs:
  • Interacted with Technical Support and Customer Service Management to resolve critical RMA issues in an accelerated manner to ensure customer satisfaction.
  • Managed and supervised a team of 12 Technical Support Representatives who were responsible for providing technical support to Verizon Wireless customers.
  • Established strong relationships with contractors, technical support personal for new machinery and various executive personal from the Kellogg Corporation.
  • Perform classroom lectures, technical support and conducts demonstrative exercises on Information Management Office to civilians and facility personnel.
  • Collaborated with departmental and technical support personnel to utilize their expertise in maintaining a distributed support system.
  • Provided technical support with specialized Optics materials * Performed critical cleaning in optics and optical system testing
  • Developed interdepartmental relationships with Technical Support, Sales, and Customer Service to increase customer satisfaction.
  • Monitored calls and made sure customers are satisfied with the resolution provided by Technical Support Representatives.
  • Provided backup technical support to maintenance department as needed, and assisted machine operators as assigned.
  • Provide escalated technical support internally and externally involving web portal or electronic application enrollment.
  • Developed a standardized ticketing system to handle approximately 1,800 technical support cases per month.
  • Provided technical support for Internet technicians, training department and various associated departments.
  • Provided training to potential employers on disability awareness and technical support for job accommodations
  • Provided general and technical support to staff of eleven technologists and seven radiologists.
  • Provided technical support and general supervision to interviewers during study fielding periods !
  • Supervised and reviewed daily activities of 25 Manufacturing and Technical Support employees.
  • Monitor productivity and provide technical support guidance to both technicians and users.
  • Provide technical support for external customers and internal customer service department.
  • Provided initial level of technical support to users encountering system difficulties.
  • Operated scanners and provided technical support while maintaining all imaging equipment.

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40. Monthly Reports

low Demand
Here's how Monthly Reports is used in Supervisor jobs:
  • Evaluated daily/weekly/monthly reports accurately monitoring volume and productivity.
  • Drafted weekly and monthly reports for coders and medical office administrators to facilitate reconciliation of all outstanding bulletins.
  • Revise and approve monthly reports of budget expenditure monitoring and justification of Environment and Occupational Hygiene.
  • Prepared monthly reports required by finance department to ensure monthly balancing of registrations and payments.
  • Compiled and analyzed data from monthly reports for director's presentations presented to executive management.
  • Scheduled staff, elaborated monthly reports, controlled inventory and performed administrative duties as needed.
  • Distributed daily/weekly/ monthly reports and analysis related to productivity and quality for the department.
  • Administered weekly drug prevention analysis tests and submitted monthly reports to senior leaders.
  • Distributed daily/weekly/monthly reports and analysis related to packaging accuracy and employee productivity.
  • Prepared monthly reports assessing team efficiency, progress and improvement potential.
  • Submitted monthly reports to immediate supervisor and central office as required.
  • Compiled monthly reports related to our achievement of monthly program objectives.
  • Develop monthly reports showing inspection and audit performance and improvement opportunities.
  • Complete and submit monthly reports according to Department of Rehabilitation standards.
  • Reviewed file closings for managing attorney approval and prepared monthly reports.
  • Created weekly and monthly reports and presentations using appropriate word applications.
  • Compiled monthly reports regarding processors quality of work for management review.
  • Generated monthly reports and distributed to higher level management.
  • Provide monthly reports of data that demonstrate statewide timeliness/compliance.
  • Managed and facilitated monthly reports to senior level management.

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41. Production Goals

low Demand
Here's how Production Goals is used in Supervisor jobs:
  • Tracked daily production goals and monitored daily shipments to ensure on time delivery resulting in customer satisfaction.
  • Monitored quality compliance daily and provided rewards for meeting production goals to increase profitability.
  • Monitored production goals and on-time delivery to our internal and external customers.
  • Shared overall responsibilities for setting, monitoring and driving organizational production goals.
  • Supported company's production goals while coordinating safety training company wide.
  • Directed and supervised Underwriting Support activities to meet production goals.
  • Provided input into overall Production goals and safety standards.
  • Monitored employee efficiency and effectiveness to reach production goals.
  • Managed outbound belt efficiently meeting production goals.
  • Scheduled next-shift operational production goals.
  • Communicated and tracked production goals.
  • Create daily manning schedule, which assigns tasks to the appropriate production personnel to safely achieve production goals with maximum efficiency.
  • Determine manpower levels and overtime requirements to achieve production goals as dictated by the Materials Planning and Scheduling Group.
  • Guide composite shop employees to meet production goals and train all new employees on relevant procedures and safety protocols.
  • Ensured that daily production goals were being met as well as managed up to sixty employees on one shift.
  • Maintained safe work environment for employees while meeting production goals and assuring customers packages delivered safely and on time.
  • Lead an Enterprise Document Management Supervisors work group on developing more concise attendance policies to achieve daily production goals.
  • Provide field crew personnel with the work environment, tools and knowledge necessary to meet and exceed production goals.
  • Ensured all production goals were met while all quality specifications and regulations were followed with Provided intervention as needed.
  • Directed supervisors in improving employee training, safety, and productivity while meeting corporate and department production goals.

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42. Safe Environment

low Demand
Here's how Safe Environment is used in Supervisor jobs:
  • Utilized resources efficiently and effectively, maintained a safe environment, and addressed the patient population-specific needs.
  • Participated in semi/annual meetings as an interdisciplinary member, along with maintaining a safe environment within day program
  • Provided community with a safe environment for children to participate in educational activities throughout the year.
  • Managed special projects which included process improvements and operations to promote secure and safe environments.
  • Directed custody and security activities necessary to assure a safe environment.
  • Supervised proper and safe environment and maintenance of equipment and property.
  • Serve as overnight supervisor maintaining quality and ensure a safe environment
  • Created and provided a safe environment for recreational activities.
  • Monitor water system and ensure safe environment for customers
  • Maintained a safe environment for children during visitations.
  • Maintained equipment and machinery to ensure safe environment.
  • Prevented or corrected unsafe environmental work conditions.
  • Team leader, run the go-karts in a fun and safe environment, maintain / fix the go-karts and batting cages.
  • Provided floor coverage and monitored patron use of all cardiovascular machines and weight room equipment, which maintained a safe environment.
  • Enforced procedural operations, provided and maintained a supportive, functional, and safe environment for customers as well as employees.
  • Supervised team of employees; ensure compliance to workplace policies; monitored awareness to secure a safe environment at all times.
  • Provided a safe environment for patrons, supervising the job integrity of other co-workers, and communicating well with others.
  • Keep a clean and safe environment for tenants, vendors and guest via careful observation, and patrolling the property.
  • Completed proper paperwork for the trucks and maintained a successful team by creating an engaging, fun and safe environment.
  • Create and maintain a safe environment where children are guided in stimulating opportunities that spark creativity, curiosity and success.

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43. Product Knowledge

low Demand
Here's how Product Knowledge is used in Supervisor jobs:
  • Demonstrated excellent product knowledge and received outstanding customer service feedback resulting in salary increases and promotion from sales associate to supervisor.
  • Established excellent customer service by engaging with every customer and expressed high product knowledge by consistently surpassing weekly goals.
  • Ensured that each customer received outstanding customer service by providing a customer friendly environment equipped with product knowledge.
  • Provide exceptional customer service and product knowledge through positive interactions with each and every customer and creditor.
  • Improved quality sales and decreased return percentage by focusing on associate-customer rapport and product knowledge.
  • Increase department sales by building and maintaining strong customer relationships and utilizing relevant product knowledge.
  • Developed customer base through creative sales presentation, product knowledge, and feature-benefit analysis.
  • Delivered training for Associates about technical product applications to increase store personnel product knowledge.
  • Develop employee skills and product knowledge to ensure maximum productivity and efficiency.
  • Maintain solid product knowledge and awareness of all promotions and advertisements.
  • Demonstrated superior product knowledge and effectively articulates product features and benefits.
  • Dedicated to continuously improving production, quality and product knowledge.
  • Assisted customers with excellent customer service by providing product knowledge.
  • Maintained outstanding product knowledge on several automobile makes and models.
  • Helped international student workers with communications skills and product knowledge
  • Offered exceptional customer service and product knowledge.
  • Greeted customers and maintained up-to-date product knowledge.
  • Demonstrated exceptional product knowledge in assisting customers.
  • Detailed product knowledge, customer education.
  • Provide product/service solutions-utilize product knowledge.

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44. Retail Store

low Demand
Here's how Retail Store is used in Supervisor jobs:
  • Sustained operational liability for high-volume retail store to achieve sales, superior customer service, organizational initiatives, and profitability goals.
  • Supervised and coordinated the activities of all employees while holding responsibility for the overall operation and profitability of this retail store
  • Provided up-front customer service and daily business operations in a high-volume retail store environment.
  • Managed morning operations of four-teen retail stores inside of Boston Logan international Logan Airport.
  • Performed open/close of retail store based on corporate requirements.
  • Provided training presentations to new store management teams for both Tiffany & Co. and Specialty Retail stores prior to store openings.
  • Earned eleven Achievements Awards Responsible for managing all aspect of the video retail store Provided management leadership and to store staff.
  • Supervised the staff and operations of both the retail store and also the children's attraction on display at the resort.
  • Led 8-person sales team in the Media and Gaming section of one of the largest retail stores in the LA area.
  • Coordinated all for receiving activities for large retail store Supervised a staff of 12 people Reduced staff from 12 plus to 6
  • Assured 'quality of service' to the cardholders by coordinating closely with the bank, both retail stores and ADG.
  • Cleaned coils for retail stores (Walmart, VCS, Sam's Club, Dollar General) in surrounding states.
  • Supervised retail store operations helping the store manager and assistant store manager with opening, closing and cash management.
  • Worked to establish efficient customer service relationships with our retail stores, as well as the Loss Prevention Auditors.
  • Evaluated financial performance, utilization of markdowns, and implement corrective action plans as needed for retail store.
  • Supported the competitive bid submission process for CMS and drove the start up of the retail store operation.
  • Planned, implemented, and directed corporate management initiatives and procedures at various levels of the retail store.
  • Stocked employee snack bar with food items and various drinks items by shopping at the local retail stores.
  • Typeset and proofread weekly ad slicks for a chain of 90 retail stores located across the U.S.
  • Steam clean, floor buffing and waxing, cleaning maintenance, deep cleanings of restaurants and retail stores

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45. Customer Orders

low Demand
Here's how Customer Orders is used in Supervisor jobs:
  • Monitored customer orders making sure they were manufactured and assembled to their specifications, and time requirements.
  • Prepared a myriad of foods according to customer orders and supervisors instructions, following approved procedures.
  • Establish operational policies and implemented process to ensure superior quality and outstanding output of customer orders.
  • Reviewed customer orders and scheduled to customer required dates any resources and related manufacturing requirements.
  • Maintained merchandise display, updated inventory, and performed online procurement for customer orders.
  • Provide specific loading and shipping requirements consistent with customer orders and expectations to drivers.
  • Managed team of ten specialists responsible for installing customer orders and resolving rejected orders.
  • Implemented new replenishment procedure with focus on customer orders and reducing non-productive time.
  • Provided project management for customer orders in order to meet corporate initiatives.
  • Customize and modify specific parts at engineers request for specialized customer orders.
  • Maintain warehouse inventory, pulling customer orders and on occasion delivery.
  • Supervised and helped train booksellers; managed direct to publisher customer orders
  • Input customer orders into automated system and reviews orders for accuracy.
  • Scheduled daily production of component parts through coordination of customer orders.
  • Ensured customer orders were efficiently processed through production detail jobs.
  • Fulfilled customer orders and supervised over copy center associates.
  • Reviewed daily receiving log and updated customer orders.
  • Verified customer orders for completeness of invoice records.
  • Conducted inter-department coordination to complete short-window customer orders.
  • Provided excellent customer service while taking customer orders.

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46. Medical Records

low Demand
Here's how Medical Records is used in Supervisor jobs:
  • Participated in the development and implemented policies to preserve the confidentiality of information contained in the medical records and monitored compliance.
  • Processed patient medical records, determined financial eligibility and prepared patients to be seen by appropriate doctors and/or nursing staff.
  • Represented medical records department in management meetings and worked closely with technology staff on records transition from paper to digital.
  • Maintained contacts with medical records and other departments to obtain and analyze additional patient information to document and process billings.
  • Compiled and maintained patient medical records, documenting conditions and treatments; supervised up to 40 customer service representatives.
  • Perform quality assurance and compliance audits of medical records to ensure the accuracy and quality of overall operations.
  • Reviewed and evaluated medical records to be submitted to the Social Security Administration and/or Administrative Law Judges.
  • Verified previous admissions prior to initiating the admission process to ensure non-duplication of medical records numbers.
  • Supervised Medical Records Release of information employee Conducted Quarterly performance & evaluations for employees.
  • Received/completed subpoena request for medical records working in conjunction with VA Regional Counsel.
  • Coordinated registrations with Medical Records department to ensure single record and eliminate duplication.
  • Supervised the Intake Coordinators, Medical Records, Insurance/Authorization Specialists, and Coder.
  • Prepared Suspension notifications for incomplete medical records and provided to Department Chairs.
  • Reviewed medical records with medical professionals to correctly verify the history.
  • Developed an anatomical pathology application updating medical records with test results.
  • Tracked all deficient medical records to ensure completion for billing accuracy.
  • Organized and controlled program documentation such as finances and medical records.
  • Developed protocol for medical records for hospitals and central business office.
  • Performed medical records audits to ensure personnel suitability for deployment.
  • Scanned patient medical records into the electronic medical record system.

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47. Computer System

low Demand
Here's how Computer System is used in Supervisor jobs:
  • Supervised department responsible for the implementation of customer pricing contracts and sales based deviations on the corporate computer system.
  • Served as project manager for successful development and implementation of rebate fulfillment computer system, totaling approximately $371,000.
  • Evaluated performance of Tempest Technologies computer systems and peripheral devices and performed maintenance on all corporate products under contract.
  • Managed the uninterrupted functionality of 9 different Standard Army Management Information Systems, totaling over 480 network computer systems.
  • Provide administration, operation management, and support for computer systems workstations; also applied operating system.
  • Retrieved data from identified sources through in-person communications, computer systems, and/or medical record review.
  • Cashier Operations - Register terminal operations, cash deposits and troubleshooting computer system errors.
  • Supervised office scheduling: Responsible for entering physician schedules into the computer system.
  • Conduct research on various computer systems for requested documents and fulfill request accordingly.
  • Perform highly technical computer systems administration and customer support tasks on state-of-the-art technology.
  • Keyed client employee enrollment data into Internet based computer system using established procedures.
  • Maintained and documented patient progress in company and hospital computer systems.
  • Maintained inventory management control in the Automated Logistics Management computer system.
  • Managed and maintained Island beautification projects, and Classified Computer Systems.
  • Filled out necessary new-hire paperwork and entered data into computer system.
  • Retrieved patient schedules from computer system and distributed reports to physicians.
  • Compiled and generated clients demographic and statistical data in computer system.
  • Managed and updated various computer systems to maintain automated listings.
  • Documented container inventory and entered container information into computer system.
  • Maintained computer system and ensured timely data entry for schedules.

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48. Conflict Resolution

low Demand
Here's how Conflict Resolution is used in Supervisor jobs:
  • Performed conflict resolution initiatives regarding complaints, conducted individual claims compensatory decisions, and approved or denied insurance claims.
  • Conveyed using written and verbal communication practices related to crisis intervention and conflict resolution during training and combat operations.
  • Managed all daily warehouse-store operations, including opening and closing of store, customer contact and conflict resolution.
  • Have established positive working relationship with staff and management through positive coaching methods and successful conflict resolution.
  • Handled conflict resolution and further developed communication skills by offering problem solving tactics to negotiate the issues.
  • Achieved efficient conflict resolution through building positive relationships with internal and external clients ensuring exceptional customer service.
  • Conflict Resolution- Help facilitate cooperation between departments and able to resolve conflicts independently in area requiring supervision
  • Participated in regular corporate meetings to effectively communicate strategy, performance, and conflict resolution.
  • Facilitated leadership role-plays to hone team building, effective communication, and conflict resolution skills.
  • Provided ongoing mentoring, tutoring, crisis intervention and conflict resolution using Restorative Justice Techniques.
  • Adhere to continuous management training programs targeted at conflict resolution, motivation, & communication.
  • Acquired over 200 hours of extensive management training, conflict resolution, and interpersonal communications.
  • Conducted conflict resolution, adjusted bills, performed troubleshooting, and/or connected with appropriate department.
  • Designed and implemented educational projects in: safety, conflict resolution, and literacy.
  • Served as liaison between union and management for conflict resolution and potential contract infractions.
  • Establish positive labor relations through effective conflict resolution and staff coaching and development efforts.
  • Assess situations, conduct conflict resolution, communicate effectively and defuse potentially explosive situations.
  • Conflict resolution and support to adoption specialists, adoptive and prospective adoptive families.
  • Recognized for skills in conflict resolution as evidenced by successfully handling escalated calls.
  • Consulted with management about cargo loading/downloading problems, scheduling issues and conflict resolutions.

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49. Action Plans

low Demand
Here's how Action Plans is used in Supervisor jobs:
  • Performed and documented daily job site inspections/audits, recognized unsafe acts and/or precarious conditions and immediately corrected findings with action plans.
  • Supervised and conducted work readiness training for 26 program participants and initiated program development focused on educational and career based action plans
  • Prepared and completed action plans implementing production, productivity, quality and customer service to resolve problems or recognized possible risk.
  • Prepare, communicate effectively to implement action plans resolve service failure and ensure service center achieves planned productivity, performance.
  • Provided and monitored the implementation of action plans to address key risk indicators reported monthly to Risk Management department.
  • Perform therapy competencies, yearly performance evaluations, in field supervisory visits, implement corrective action plans when necessary.
  • Extracted and monitored Primary Care performance measure data for all Primary Care Outpatient Clinics to facilitate required action plans.
  • Provided feedback to engineering support groups providing defect trend analysis to implement action plans and correct manufacturing processes.
  • Evaluated performance of each investigator and made recommendations for promotions, salary adjustments and performance action plans.
  • Monitor employee satisfaction scores and implement action plans that have maintained scores significantly above hospital average.
  • Track continuous improvement opportunities where performance issues were apparent and provided leadership/action plans for gap closure.
  • Initiated corrective action plans for quality and design issues by conducting periodic design reviews at manufacturing.
  • Conducted supplier quality audit and participated in root cause analysis to implement corrective action plans.
  • Developed, implemented and followed up on action plans to improve productivity while maintaining safety.
  • Participate in the determination and implementation of corrective action plans, disciplinary processes and terminations.
  • Verify appropriate action plans, milestones, and performance measurements based on organizational goals.
  • Maintain required levels of inventory and develop and implement corrective action plans when required.
  • Applied data to performance management highlighting improvement opportunities and develop effective action plans.
  • Developed community-based needs assessments and action plans to fulfill program goals and objectives.
  • Develop collaborative action plans for improved performance focused around constructive coaching and feedback.

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50. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Supervisor jobs:
  • Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
  • Managed day-to-day operations, quality assurance, training and competencies, continuing education, advanced practitioners evaluations and budgetary decisions.
  • Assisted golf course management team in training of employees Facilitated pro shop success Supervised starters during day-to-day operations
  • Assisted in managing day-to-day operations of an individual store to achieve targeted productivity, sales and profitability.
  • Coordinate day-to-day operations of store including overseeing opening and closing procedures, ordering, cash flow management.
  • Supervised the day-to-day operations of the office insuring all investigations were solved to their logical conclusion.
  • Directed the day-to-day operations of the market and contributed to the overall profitability of the organization.
  • Supervised directly a specialized team in day-to-day operations of back office group division operational support team.
  • Supervised outside plant day-to-day operations and outside plant infrastructure construction for the greater Denver area.
  • Served as Student Supervisor responsible for overseeing all day-to-day operations of college library on campus.
  • Managed the activities of day-to-day operations providing specific support to scheduling, training and equipment.
  • Evaluated day-to-day operations and production requirements, designated work assignments, and managed production functions.
  • Control of day-to-day operations, and coordination and enforcement of facility policies and procedures.
  • Supervised a staff of four with overall responsibility for day-to-day operations of the department.
  • Ensured that the day-to-day operations went efficiently and effectively to maintain maximum profit.
  • Manage all aspects of day-to-day operations: o Maintain employee interaction and accountability.
  • Provided exceptional customer service on escalated situations as well as normal day-to-day operations.
  • Managed the day-to-day operations of a veterinary clinic and 80 indoor/outdoor boarding kennel.
  • Managed day-to-day operations of eligibility in the department of access management at UMC.
  • Helped manage the day-to-day operations of the pharmacy delegating duties and responsibilities.

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20 Most Common Skill for a Supervisor

Customer Service28.1%
Safety Procedures18.5%
Direct Supervision18.5%
Staff Members4.1%
Daily Operations2.8%
Data Entry2.6%
Company Policies2.5%
Customer Complaints2.5%

Typical Skill-Sets Required For A Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22.8%
22.8%
2
2
Safety Procedures
Safety Procedures
15%
15%
3
3
Direct Supervision
Direct Supervision
15%
15%
4
4
Staff Members
Staff Members
3.3%
3.3%
5
5
Daily Operations
Daily Operations
2.3%
2.3%
6
6
Data Entry
Data Entry
2.1%
2.1%
7
7
Company Policies
Company Policies
2%
2%
8
8
Customer Complaints
Customer Complaints
2%
2%
9
9
Performance Reviews
Performance Reviews
1.9%
1.9%
10
10
Sales Floor
Sales Floor
1.8%
1.8%
11
11
Inventory Control
Inventory Control
1.7%
1.7%
12
12
Quality Standards
Quality Standards
1.6%
1.6%
13
13
Osha
Osha
1.4%
1.4%
14
14
Bank Deposits
Bank Deposits
1.3%
1.3%
15
15
Disciplinary Actions
Disciplinary Actions
1.3%
1.3%
16
16
Phone Calls
Phone Calls
1.2%
1.2%
17
17
Corrective Action
Corrective Action
1.1%
1.1%
18
18
Daily Activities
Daily Activities
1.1%
1.1%
19
19
HR
HR
1%
1%
20
20
Ensure Compliance
Ensure Compliance
1%
1%
21
21
Sales Goals
Sales Goals
1%
1%
22
22
Food Preparation
Food Preparation
0.9%
0.9%
23
23
Customer Relations
Customer Relations
0.8%
0.8%
24
24
Front Desk
Front Desk
0.8%
0.8%
25
25
Company Standards
Company Standards
0.8%
0.8%
26
26
Troubleshoot
Troubleshoot
0.7%
0.7%
27
27
Patient Care
Patient Care
0.7%
0.7%
28
28
Direct Reports
Direct Reports
0.7%
0.7%
29
29
POS
POS
0.7%
0.7%
30
30
High Volume
High Volume
0.7%
0.7%
31
31
Powerpoint
Powerpoint
0.7%
0.7%
32
32
Safety Meetings
Safety Meetings
0.7%
0.7%
33
33
Crew Members
Crew Members
0.6%
0.6%
34
34
Special Events
Special Events
0.6%
0.6%
35
35
Special Projects
Special Projects
0.6%
0.6%
36
36
Heavy Equipment
Heavy Equipment
0.6%
0.6%
37
37
CPR
CPR
0.6%
0.6%
38
38
Inventory Management
Inventory Management
0.6%
0.6%
39
39
Technical Support
Technical Support
0.6%
0.6%
40
40
Monthly Reports
Monthly Reports
0.6%
0.6%
41
41
Production Goals
Production Goals
0.6%
0.6%
42
42
Safe Environment
Safe Environment
0.5%
0.5%
43
43
Product Knowledge
Product Knowledge
0.5%
0.5%
44
44
Retail Store
Retail Store
0.5%
0.5%
45
45
Customer Orders
Customer Orders
0.5%
0.5%
46
46
Medical Records
Medical Records
0.5%
0.5%
47
47
Computer System
Computer System
0.5%
0.5%
48
48
Conflict Resolution
Conflict Resolution
0.5%
0.5%
49
49
Action Plans
Action Plans
0.5%
0.5%
50
50
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%

98,127 Supervisor Jobs

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