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The differences between supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a supervisor, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a supervisor has an average salary of $53,902, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a supervisor include customer service, safety procedures and sales floor. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Supervisor | Customer Service Supervisor | |
| Yearly salary | $53,902 | $38,792 |
| Hourly rate | $25.91 | $18.65 |
| Growth rate | - | -4% |
| Number of jobs | 224,920 | 233,004 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Average age | 46 | 47 |
| Years of experience | 2 | 6 |
Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Supervisors and customer service supervisors have different pay scales, as shown below.
| Supervisor | Customer Service Supervisor | |
| Average salary | $53,902 | $38,792 |
| Salary range | Between $31,000 And $92,000 | Between $27,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Alaska | Maryland |
| Best paying company | Reed Smith | Schneider Electric Industrial Services |
| Best paying industry | Health Care | Finance |
There are a few differences between a supervisor and a customer service supervisor in terms of educational background:
| Supervisor | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between supervisors' and customer service supervisors' demographics:
| Supervisor | Customer Service Supervisor | |
| Average age | 46 | 47 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 4.6% White, 59.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 6% | 8% |