The Sales Supervisor is responsible for ensuring a seamless client journey by maintaining strong sales and supporting the sales team in the selling ceremony. The Sales Supervisor is also a partner to the Store Manager in maintaining a well-run store.
WHAT YOU'LL DO:
Represent Balmain's ethos and values; be reliable, collaborative, and act with integrity as a representative of the brand
Be a leader in the business; motivate the team and empower an environment of teamwork, trust and collaboration in the store
Drive sales and achieve sales goes through sales strategies, clienteling, sourcing new customers and fostering long-term relationships with existing customers.
Maximize sales and measure sales performance and conversion rates daily, regularly assess the business and make recommendations based on strengths and opportunities
Lead by example and enable a client centric environment by providing outstanding service to our customers and continuously client development.
Support in-store and field team with operations as needed, including but not limited to visual merchandising, opening/closing procedures, inventory management, etc.
In partnership with the Store Manager train, coach, and develop sales associates
Create and foster strong working relationships with internal and external partners, including but not limited to the New York Office and local vendors
QUALIFICATIONS:
4+ years of retail experience required, preferably with at least 1 year of management or supervisory experience, in a luxury setting.
Strong knowledge and passion of the brand and luxury industry
Strong salesfloor presence and a client focused mindset
Strong interpersonal, communication, organization and follow-through skills
BENEFITS & PERKS:
Health, vision, dental and fringe benefits
Paid Vacation, Sick, and Holidays
401k with Company match
Clothing allowance
Employee discount
ABOUT US:
BALMAIN is a French luxury fashion house founded in 1945 by Pierre Balmain, the visionary behind the iconic “New French Style.” Under the creative leadership of French-born designer Antonin Tron, the Maison stands for contemporary elegance, honoring over 80 years of heritage. BALMAIN embodies savoir-faire, culture, and sensuality, offering a style that is radiant, precise, and bold - a perfect reinterpretation of its founder's architectural approach to movement. The Maison's collections span women's and men's ready-to-wear, accessories, Balmain Beauty, inspired by its legendary mid-20th century fragrances, and signature eyewear, all reflecting the Maison's distinctive identity.
$31k-42k yearly est. 1d ago
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Fraud & Disputes Supervisor
Paysign, Inc.
Supervisor job in Henderson, NV
The Fraud & Disputes Supervisor is responsible for overseeing daily operations of a frontline team handling inbound calls and transaction-related claims, including fraud, disputes, and account investigations. This role ensures operational excellence, regulatory compliance, quality assurance, and timely resolution of customer claims while supporting team performance, engagement, and continuous improvement. This position is in office in Henderson, Nevada and requires you to be in office M-F 8:00 am to 5:00 pm.
Key Responsibilities
Supervise, coach, and develop a team of Fraud & Disputes Analysts handling inbound calls and casework
Monitor daily staffing, queues, call volumes, and claim backlogs to meet SLAs and service levels
Conduct regular one-on-ones, performance reviews, and coaching sessions
Address performance gaps through action plans, training, and real-time support
Serve as the first point of escalation for complex customer issues or sensitive cases
Oversee end-to-end processing of fraud claims, disputes, chargebacks, and related investigations
Ensure accurate and timely case handling in accordance with Visa, Mastercard, and internal policies
Identify trends in fraud activity, disputes, and customer complaints and escalate as needed
Handle customer escalations as they arise
Ensure compliance with applicable regulations (e.g., Reg E, card network rules, internal SOPs)
Partner with Quality Assurance to implement feedback and corrective actions
Maintain audit-ready documentation and support internal/external audits
Payroll and workforce management to ensure appropriate staffing
Supervisory Responsibilities
Oversees daily operation of Fraud & Disputes department and is responsible for the development and performance management of Fraud & Disputes staff.
Required Skills/Abilities
Outstanding customer service skills.
Excellent written and oral skills.
Computer literacy and keyboard typing skills.
Proficiency in Microsoft Office Suites.
Ability to work independently and as part of a team in a fast-paced environment.
Problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
Excellent Problem-Solving skills.
Bilingual preferred - English/Spanish.
Education and Experience
High school diploma or equivalent.
Must be 18 years of age.
Minimum of 3 years in supervisor/manager role
Experience with Fraud/Disputes/Back Office
Working Conditions
Work is generally performed within an indoor office environment utilizing standard office equipment.
General office environment requiring frequent sitting; dexterity of hands and fingers to operate a computer
$42k-76k yearly est. 5d ago
Lead Operations Associate
Factory Motor Parts Careers 4.0
Supervisor job in Las Vegas, NV
We are looking for an energetic and highly-motivated Lead Operations Associate who is interested in working in a dynamic, fast paced warehouse environment. We offer plenty of room for professional growth and advancement. If this sounds like the job opportunity you've been waiting for, and if you meet our qualifications, we want to hear from you. Contact us today!
Job Responsibilities:
Accurately pull customer orders
Participate in inventory cycle counts
Stock shelves as inventory arrives
Maintain warehouse organization
Professional communication with customers
Ability to write customer returns accurately
Must be able to handle hazardous materials
Performs other duties as assigned.
In addition to the Warehouse duties, this position may be responsible for the safe, timely and accurate delivery of customer's automotive parts to their location using a company provided vehicle; per location needs.
Job Requirements:
Previous warehouse experience
High School Diploma or GED equivalent
Ability to lift up to 75 lbs.
Positive work ethic
High attention to detail
Ability to interact with various levels of management and customers
Valid driver's license
Previous forklift experience is a plus
Clean Driving Record
High school diploma or GED
19 years of age or older
Willingness to submit to and pass background check and drug screening test
Drug screen and background check administered as a condition of employment.
We are an EEOC/AA Employer.
An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.
$48k-96k yearly est. 5d ago
Operations Resource Leader - LAS
Working at Signature Aviation
Supervisor job in Las Vegas, NV
As an Operations Resource Leader, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast-paced role, you'll provide proactive task planning and the deployment of team members to ensure a safe, efficient operation. You will also enable streamlined and effective communication among team members.
This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
Minimum Education and/or Experience:
High School Diploma or General Education Degree (GED).
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Preferred Education and/or Experience:
One year of experience in aviation ramp work, customer service or another related field
Required knowledge and skills:
Strong multi-tasking agility
Ability to adapt quickly to changing flight schedules or operational disruptions
Ability to stay calm in a fast-paced, high-pressure environment
Ability to work collaboratively across multi-functional teams
Ability to foster a cooperative and respectful working environment under pressure
Confidence to resolve misunderstandings or conflicts professionally and promptly
Proficient in Microsoft suite applications
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management.
Understanding of time conversions (UTC/ local) for flight schedules
Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services
(Other duties as assigned)
Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs. Services to be assigned include marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries to aircraft such as dry cleaning, catering, newspaper, ice and coffee. This position will require the performance of these services as well.
Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to ensure service needs are met and that an exceptional guest experience is provided.
Maintain accurate records on time worked and services performed, and reconcile data between software and online systems as needed.
Learn and understand base operations and how all teams contribute to the execution of a task.
Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
Communicate with colleagues and guests to resolve problems and delegate requests for services.
Review performance metrics and routinely improve the process of making optimal and effective task assignments.
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
$72k-134k yearly est. Auto-Apply 43d ago
Operations Resource Leader - LAS
Landmark Aviation
Supervisor job in Las Vegas, NV
As an Operations Resource Leader, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast-paced role, you'll provide proactive task planning and the deployment of team members to ensure a safe, efficient operation. You will also enable streamlined and effective communication among team members.
This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
Minimum Education and/or Experience:
High School Diploma or General Education Degree (GED).
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction of employment.
Preferred Education and/or Experience:
One year of experience in aviation ramp work, customer service or another related field
Required knowledge and skills:
Strong multi-tasking agility
Ability to adapt quickly to changing flight schedules or operational disruptions
Ability to stay calm in a fast-paced, high-pressure environment
Ability to work collaboratively across multi-functional teams
Ability to foster a cooperative and respectful working environment under pressure
Confidence to resolve misunderstandings or conflicts professionally and promptly
Proficient in Microsoft suite applications
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management.
Understanding of time conversions (UTC/ local) for flight schedules
Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services
(Other duties as assigned)
Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs. Services to be assigned include marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries to aircraft such as dry cleaning, catering, newspaper, ice and coffee. This position will require the performance of these services as well.
Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to ensure service needs are met and that an exceptional guest experience is provided.
Maintain accurate records on time worked and services performed, and reconcile data between software and online systems as needed.
Learn and understand base operations and how all teams contribute to the execution of a task.
Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
Communicate with colleagues and guests to resolve problems and delegate requests for services.
Review performance metrics and routinely improve the process of making optimal and effective task assignments.
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
$72k-134k yearly est. Auto-Apply 43d ago
Operations Lead - PT
at Home Group
Supervisor job in Henderson, NV
Operations Lead (Part-Time)
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL's responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.
Key Roles and Responsibilities
The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
The OL drives productivity by training, coaching, planning, monitoring, and appraising results.
The OL leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
The OL participates in all freight processes for incoming freight and/or transitions.
The OL processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store.
All other duties assigned based on business needs.
Open Availability (nights and weekends)
Qualifications and Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Background Check will be completed.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely.
Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
Ability to stand or walk for prolonged periods of time.
Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.s of the business.
$71k-133k yearly est. Auto-Apply 55d ago
Operations Lead - North Las Vegas - Deer Springs
Deep Roots Harvest
Supervisor job in North Las Vegas, NV
Title: Operations Lead Reports to: Operations Manager Department: Retail Required Permits/Licensing/Registration: Marijuana Establishment Agent Card and jurisdictional work cards as required FLSA Status: Non-Exempt Supervisory Responsibilities: * Retail Host/Hostess
Summary
Join Deep Roots Harvest as our Operations Lead, where you will support the Operations Manager by overseeing daily operations and enhancing customer experiences at our high-volume cannabis retail store. In this pivotal role, you will contribute as both a leader and a high-performing individual contributor, working closely with team members to address operational challenges and ensure a positive experience for customers and staff alike.
Overview
The Operations Lead role focuses on executing operational strategies while leading daily activities that drive customer satisfaction. This position requires strong leadership skills and a passion for the cannabis industry.
Key Duties & Responsibilities:
Daily Operations Leadership
* Oversee daily operations of the retail store, ensuring smooth and efficient workflows.
* Collaborate with the Operations Manager to implement operational strategies and goals aligned with company objectives.
* Conduct regular team meetings to address and resolve operational challenges promptly.
Team Oversight
* Provide guidance and support to team members, fostering a culture of accountability and teamwork.
* Participate in the training and development of staff to enhance performance and service quality.
* Assist the Operations Manager with preparing performance evaluations and provide constructive feedback to team members.
* Assist operations manager and GM with preparation of disciplinary documents and performance evaluations.
Customer Experience Focus
* Champion initiatives that promote customer engagement and satisfaction.
* Address customer feedback and concerns, working with the team to implement improvements.
* Create a welcoming environment that aligns with our brand values and enhances the customer experience.
Personal Leadership
* Stay informed about industry trends and regulatory changes to ensure compliance and operational excellence.
* Demonstrate resilience and adaptability in problem-solving situations.
* Uphold company policies and procedures, ensuring high standards of conduct and integrity.
Other Duties
Please note this job description is not designed to cover or have a comprehensive listing of all activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time as prescribed by the company.
Work Environment
* Retail Dispensary Store.
Physical Demands
* Must be able to lift as much as 40 pounds occasionally (100 pounds with assistance)
* Must be able to carry, bend, stand, file documents, lift, sit, climb, twist, and perform repetitive motions as needed.
* Entering text or data into a computer or other machine with a traditional keyboard.
Expected Hours of Work
* Must be able to work a flexible schedule, including nights and weekends.
Benefits
* Competitive salary based on experience.
* Comprehensive health and wellness benefits package.
* Opportunities for career growth and advancement.
* Employee discounts on cannabis products.
* Positive and inclusive work culture.
AAP/EEO Statement
Deep Roots Harvest is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
* Must be 21 years of age.
* 1+ years of retail management experience or relevant experience preferred, specifically in a high-growth, high-performing environment.
* Proven ability to lead teams and drive customer satisfaction in a retail setting.
* Proficient in MS Office, particularly MS Excel, Outlook, and Teams.
* Ability to communicate effectively both verbally and in writing. Must maintain a high level of integrity, personal motivation, and sense of urgency.
* Experience in a fast-paced and compliance-driven atmosphere.
* Must be able to think and perform on your feet.
$72k-134k yearly est. 9d ago
Distribution Supervisor
Moen 4.7
Supervisor job in Las Vegas, NV
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.
When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.
Explore life at Fortune Brands here
Job Description
As a Distribution Supervisor at our Moen distribution center, you will guide a team in our fully automated and largest facility. You will service over 1 million customer orders and 5 million lines annually and establish/develop plans that support your team's development, continuous improvement practices, and innovation. You will also manage and develop processes that will ensure customer service, cost management, efficiency, and accuracy.
Responsible for planning, coordinating, and supervising the functions and personnel of the warehouse to ensure superior customer satisfaction. This includes receiving, putaway, order filling and preparation of all outbound shipments.
Responsibilities
Support programs that foster Associates' safety through meeting OHSA, EPA regulations, and Moen safety goals
Maintain a continuous flow of orders in shipping and receiving by managing Associates' activities
Enforce the Las Vegas Distribution Center personnel policies, procedures, and programs fairly and consistently
Ensure efficient order closeouts
Direct receiving, put away, picking and rewarehousing activities
Ensure compliance with special customer shipping instructions
Ensure proper order staging of outbound shipments and completion of all documentation
Ensure proper training of Associates to perform their duties in accordance with established procedures
Take an active role in providing a leadership example to all Associates in practicing Moen's Operating Philosophy
Provide oral and written communications such as reports, disciplinary action, monthly update charts and graphs
Plan and execute process improvements
Manage distribution operations, including customer shipments, space requirements, inventory management, and facility expenses and staffing levels to ensure compliance with operational budget and alignment with operational levels
Interface with Customer Service, Transportation, Manufacturing Plants, and customers to challenge the status quo
Drive the Moen Operating System (MOS) within the Distribution System in order to ensure continuous improvement and process adherence within all areas of the Distribution Center
Work with the Trainers to ensure proper/timely training of Associates on procedures to perform their job and use equipment properly as well as understand policies and enforce safety and warehouse objectives.
Coach and/or administer discipline when violations occur
Work with Warehouse Coaches and Leads to plan, develop and refine programs to utilize the WMS system and Fortna Carton sorting/labeling systems to the maximum capacity
Direct the maintenance of good housekeeping procedures, safe storage of product in all areas of the warehouse and maintenance of all material handling equipment
Assess and conduct employee performance reviews to maximize Associates' potential
Perform other duties as assigned by the manager
Qualifications
Qualifications
Associate's degree is preferred or equivalent experience in lieu of a degree
Minimum of 3 years of warehousing experience with 1 year of prior supervisory experience; previous experience in an automated distribution environment is a plus
Proficient in Word, Excel, Power Point and Outlook; familiarity with Warehouse Management Systems and SAP; experience with Microsoft Access is a plus
Strong oral and written communication skills
Ability to prioritize and organize responsibilities
Flexible, self-motivated and willing to actively participate in continuous improvement processes as well as inspire continuous improvement and individual growth
Detail oriented and able to provide clear and concise information to outside organizations
Ability to effectively manage heavy workloads
Additional Information
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $49,000 USD - $74,800 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at **********************
$49k-74.8k yearly 60d+ ago
Customer Service Supervisor
Magnacare 4.1
Supervisor job in Las Vegas, NV
Job Description
About The Role
MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery.
Key Responsibilities
Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed.
Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members.
Continually monitors the teams call center metrics, quality scores and productivity reports.
Handle escalated customer concerns and complaints.
Assist customers with problems and questions regarding claims.
Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives.
Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators).
Assists with call handling during high volume occurrences to ensure meeting KPI levels.
Provides support to customer service representatives as needed.
Manages special projects and allocates resources as needed.
Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance.
Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation.
Participate in activities designed to improve customer satisfaction and business performance.
Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining.
Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs.
Bilingual preferred.
May be required to lift a maximum of 25 lbs.
Essential Qualifications
Bachelor's degree preferred, but not required.
Prior experience managing teams in a customer call center required.
Prior customer service experience serving unions preferred.
Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required.
Experience managing call center volume through use of ACD systems.
Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline.
Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems.
Ability to create staffing schedules and analyze call center volumes and trends.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Strong time management skills.
Knowledge of salesforce is preferred.
Knowledge of managed care procedures & claims payment policies.
Courteous with strong customer service orientation.
Previous multi-channel experience (i.e., voice, email, and chat) a plus.
At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities.
For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.
Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision.
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$31k-38k yearly est. 30d ago
Call Center Supervisor
Virgin Hotels 4.1
Supervisor job in Las Vegas, NV
YOUR MISSION (The Job Description)
The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and procedures. This position ensures the efficient selling and booking of hotel rooms, maximizing occupancy and revenue at Virgin Hotels Las Vegas; provides the highest quality of service to external and internal guests; and is accountable for all necessary audits/controls to protect and account for the revenue flow of advanced deposits.
$26k-33k yearly est. 3h ago
Customer Service Teammate
Go Car Wash
Supervisor job in Las Vegas, NV
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$12-14 hourly 60d+ ago
Service Supervisor - theApex @meadows
Education Realty Trust Inc.
Supervisor job in Las Vegas, NV
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
#LI-YM1
The hourly rate for this position is $21.59 - $ 31.44
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$21.6-31.4 hourly Auto-Apply 6d ago
Supervisor Call Transfer
Description This
Supervisor job in Las Vegas, NV
Essential functions
Coaching and developing front line Vacation Advisors
Side by side and recorded call monitoring
Tracking attendance, schedule adherence and sales performance at the team member level
Work with other departments to ensure all package sales are within sales guidelines
Supportive functions
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Follow up on any system issues with TDI
Verify room and tour availability as needed
Confirm QA process has been followed as directed
Handle PTO and schedule exception requests for team members
Vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
1 or more years of timeshare call center experience
1 year of Team Lead/Supervisory experience
Why do Team Members Like Working for us?
Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
$28k-42k yearly est. Auto-Apply 8d ago
Selling Supervisor, Las Vegas Crystals
Rejoindre
Supervisor job in Las Vegas, NV
The Team:
The Hermès Las Vegas Crystals Boutique opened in 2010 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity:
The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
All other duties as assigned by the supervisor.
About the Role:
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
Approval of returns and exchanges. Secure Management approval for any exceptional requests.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.
Ensure key log controls are maintaining daily in partnership with AP.
Practices appropriate AP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application.
Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).
Properly prepares for inventory and participates in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
2+ years of experience in selling and/or supervisory capacity
Experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
The hourly range for this position is $25.50 to $28.19 per hour. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ***************. Please do not submit resumes or applications to this email address.
$25.5-28.2 hourly Auto-Apply 1d ago
Center Supervisor
Biolife 4.0
Supervisor job in Henderson, NV
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - NV - Henderson
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - NV - Henderson
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
$22.2-30.5 hourly 4d ago
Pathologists Assistant Supervisor
Sonic Healthcare USA 4.4
Supervisor job in Las Vegas, NV
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
Under the general supervision of the Pathologists, the PA Supervisor independently performs or assists in dissection, description and histologic sampling of a full range of surgical specimens while monitoring and directing others on the team.
This Position is:
Location: Las Vegas, Nevada
Status: Full-time
Shift: 1st
Benefit Eligible
Relocation assistance available
Essential Key Responsibilities:
Assists quality by assuring appropriate specimen access
Enhances data picture by obtaining clinical history as indicated.
Prepares tissues for histologic processing by describing anatomic features, dissecting specimens.
Obtains biological specimens for analysis (viral and blood cultures, toxilogical material, etc.) and perform special procedures (tumor triage, coronary artery perfusion, faxitron, etc.)
Photographs of pertinent gross specimens and microscopic slides.
Performs duties relating to the administrative maintenance of surgical pathology protocols and reports on data: File reports, protocols, photographic and microscopic slides; Assure completion of coding.
Enhances understanding and diagnosis accuracy by assisting in the preparation, performance and documentation of human postmortem examinations.
Participates in corporate Quality Management Committee to ensure a consistent and constant focus on improvement in quality.
Performs troubleshooting of problem cases as required to correct any errors and assist the Pathologists with producing accurate diagnoses.
Maintains department staffing schedule to ensure no gaps in function.
Develops, conducts and maintains relevant training programs to increase the staff's qualifications and ability to consistently produce high quality work in a timely manner.
Conducts performance evaluations and makes recommendations for necessary disciplinary actions.
Education/Licensure/Certification:
Bachelor's in laboratory science.
Complete a graduate program for pathologists' assistants accredited by the NAACLS (National Accrediting Agency for Clinical Laboratory Sciences).
Completion of a Pathologist's Assistant program accredited by the American Society for Clinical Pathology.
Experience:
Minimum 5 years' experience as a Pathologists' Assistant.
Requirements:
Successful completion of a visual color discrimination test.
Successful completion of annual continuing education units per state licensure and/or ASCP guidelines.
Scheduled Weekly Hours:
40
Work Shift:
1st Shift (United States of America)
Job Category:
Laboratory Operations
Company:
Laboratory Medicine Consultants LTD
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-38k yearly est. Auto-Apply 60d+ ago
CHW Supervisor
Activate Care 3.6
Supervisor job in Las Vegas, NV
** Applicants MUST live in the Las Vegas, Nevada area to be strongly considered for this position. **
At Activate Care, we're on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform, Care Link, enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs (HRSN). Path Assist is our tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Our goal is simple: address individuals' unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend.
Role Overview:
Activate Care is seeking a full time, hybrid CHW Supervisor to oversee Community Health Worker (CHW) teams within designated service areas. This supervisor will provide leadership, clinical insight, and operational oversight to ensure high-quality service delivery, team engagement, and compliance with organizational and contractual standards.
This role is ideal for those who bring both clinical expertise and supervisory experience, and are passionate about supporting frontline teams addressing health-related social needs. We expect travel and on-site requirements to be 20-30% or less for this position.
Key Responsibilities:
Team Leadership & Oversight
Provide day-today supervision and mentorship to CHWs.
Manage daily workflows, team dynamics, and task delegation.
Conduct weekly one-on-one meetings to review performance, challenges, and goals.
Facilitate all-team meetings to build collaboration and share updates.
Performance Management
Develop clear and measurable performance criteria aligned with organizational goals.
Conduct regular evaluations, provide constructive feedback, and recognize achievements.
Monitor and document performance issues, implementing performance improvement plans as needed.
Lead annual performance reviews and guide professional growth plans.
Operational Compliance
Review and approve employee time, PTO, and mileage reimbursements in BambooHR.
Ensure compliance with organizational policies and payroll processes.
Utilize tools such as Looker and Fluent Stream to monitor metrics and inform decisions.
Lead Quality Improvement (QI) initiatives, including CHW self-audits and action planning.
Communication & Collaboration
Share data and insights to drive continuous improvement and problem-solving.
Escalate concerns to Activate Care management when necessary and follow through on resolution.
Training & Development
Partner with the Training Manager to onboard and orient new hires.
Assess training needs, develop materials, and facilitate targeted sessions.
Support ongoing staff development and promote professional growth opportunities.
Community Engagement
Build and maintain strong partnerships with local nonprofits, healthcare providers, and community resources.
Enhance service delivery by leveraging external resources for client support.
Technology & Support
Provide basic troubleshooting for technology platforms.
Escalate complex issues to IT support when required.
Qualifications:
Bachelor's Degree required; Master's Degree preferred
5+ years' experience in healthcare coordination, case management, or CHW supervision.
Demonstrated leadership and team management abilities.
Experience with performance metrics, data analysis, and quality improvement initiatives.
Strong leadership, mentoring, and coaching skills.
Excellent communication and stakeholder management abilities.
Proficiency with HR systems (e.g., BambooHR), data tools, and communication platforms.
Ability to travel within assigned service regions.
Must have a valid NV state driver's license and have personal transportation.
Diversity & Inclusion:
At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
The Company will not sponsor applicants for work visas at this time.
$35k-54k yearly est. Auto-Apply 60d+ ago
Communication Center Supervisor
Lifetrans
Supervisor job in North Las Vegas, NV
Communication Center Supervisor is responsible for assisting the Communication Center Manager on developing and assuring quality services in the Communication Center. Training, coaching, and monitoring of the Communication Center Representatives; monitoring the daily responsibilities and scheduling of the Communication Center.
Handling the de-escalation and resolution of customer and/or facility employee complaints. Strategizing the most effective tools and techniques for optimal success of the department.
Communication Center Supervisor will act as the main resource to the Communication Center Manager to resolve any departmental issues or tasks.
PRIMARY FUNCTIONS:
-Report to and take instruction from the Communication Center Manager.
-Receive and develop training information with the Communication Center Manager.
-Administer the Training regimen. Report success of training on all employees to the Communication Center Manager.
-Assist to ensure that departmental responsibilities are completed daily, weekly, and monthly.
-Assist to develop training guides, tools, and skills for the department; Maximize efficiencies of the department representatives.
-Assist to create and modify departmental scheduling for daily coverage and training
REQUIREMENTS:
-Maintain good standing with the Communication Center Manager and full-time employee with LifeTrans, Inc.
-Maintain updated training and knowledge on all departmental information
-Be a non-probationary employee.
-Must not have any significant discipline within the company step discipline system during the previous 6 months.
Work schedule
8 hour shift
Monday to Friday
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
$34k-51k yearly est. 13d ago
Call Center Sales Supervisor
Onpoint CX Solutions LLC
Supervisor job in Henderson, NV
Job Description
OnPoint CX Solutions is hiring a motivated and hands-on Call Center Sales Supervisor to lead and develop a high-performing sales team at our Henderson office. This role is ideal for a sales-driven leader who enjoys coaching others, improving performance, and owning team results in a fast-paced call center environment.
As a Sales Supervisor, you will be assigned to a specific campaign and responsible for supporting a small team of agents through call coaching, performance monitoring, and real-time sales support. You will play a key role in driving daily and weekly sales targets while fostering accountability, consistency, and growth within your team.
Job Summary:
The Call Center Sales Supervisor is responsible for the overall performance of their assigned sales team. This includes coaching agents through live calls, tagging calls to close a sale, reinforcing sales behaviors, and ensuring agents meet their KPI and sales expectations. Supervisors report directly to the Sales Floor Director and work closely with leadership to identify training needs and performance opportunities.
This is a working supervisor role-expect to stay close to the phones, lead by example, and actively support agents in closing sales.
Responsibilities:
Lead, coach, and support a small team of sales agents on an assigned campaign.
Monitor live and recorded calls, provide feedback, and tag calls to close the sale.
Assist agents with objections, closing techniques, and sales strategy.
Hold agents accountable for attendance, productivity, KPIs, and sales targets.
Track team performance and ensure daily and weekly goals are met.
Recommend agents for additional training or corrective action when needed.
Communicate performance updates and insights to the Sales Floor Director.
Maintain a positive, performance-driven, and supportive team culture.
Requirements:
Previous sales experience required; leadership or supervisory experience is a plus.
Strong sales knowledge with the ability to coach, motivate, and develop others.
Excellent communication, organization, and problem-solving skills.
Ability to multitask, pivot quickly, and manage competing priorities.
Comfortable pulling calls, closing sales, providing real-time feedback, and leading from the front.
Results-driven mindset with a high level of accountability.
Reliable attendance and the ability to set expectations and enforce standards.
Proficient with computers, CRMs, and call center systems.
Comfortable working in a performance-driven, fast-paced environment with clear sales targets.
Open availability is required. Standard campaign hours are Monday-Friday, 5:45AM-2:30PM, but may vary or change based on operational needs.
In-office position at our Henderson location.
What We Offer:
Weekly salary plus performance-based bonuses
Clear growth path and leadership development
Hands-on training and ongoing leadership support
Opportunities to advance as the company continues to grow
Performance-driven, energetic, and team-oriented culture
Recognition, rewards, and a high-performance culture
Casual dress code and fun, energetic work environment
Compensation:
This position offers a $700 weekly salary, plus daily and weekly performance-based bonuses.
Training Path: Upon hire, supervisors are assigned to a campaign and complete our foundational sales training. During this phase, they will pull calls alongside agents and are eligible to earn agent-level commission. Once commission is achieved, supervisors transition into supervisor-specific training focused on closing, coaching, and team leadership.
Training length varies based on individual progress. After successfully completing training, supervisors are assigned a team, given daily and weekly performance targets, and become eligible for supervisor bonuses.
Our Company:OnPoint CX Solutions is a business process outsourcing (BPO) company providing contact center services, sales, customer retention, customer care, and back-office support, with a primary focus on the energy sector. We help businesses and consumers navigate energy deregulation and make informed decisions through knowledgeable, performance-focused sales teams.
If you're a sales-minded leader with a can-do attitude, a passion for helping others succeed, and the drive to grow with a rapidly expanding company, we'd love to hear from you.
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$700 weekly 28d ago
Team Lead
Rack Room Shoes 4.2
Supervisor job in Las Vegas, NV
29942
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 455
Rack Room Shoes 455
Pay Range: 15
Las Vegas South Premium Outlets
7400 Las Vagas Blvd. S. Sp 238 A&B
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Las Vegas, Nevada US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
The average supervisor in Las Vegas, NV earns between $32,000 and $101,000 annually. This compares to the national average supervisor range of $31,000 to $92,000.
Average supervisor salary in Las Vegas, NV
$57,000
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