Supervisor of communications job description

The Communications Supervisor is responsible for the day to day supervision of the Communications Team, who is responsible for maintaining the Caesars Entertainment Enterprise wide Knowledgebase. They oversee the overall Knowledgebase (KB) health ranging from but not limited to structure, data integrity, and buy-in. The Communications Supervisor works closely with the Communication Specialists to overseeing the development, implementation and continued improvement of the KB, optimizing the structure and life cycle workflows. They safeguard the integrity of the design and data by ensuring appropriate KB maintenance processes are implemented and adhered to. The Communications Supervisor will work closely with teams across the Enterprise to ensure the KB is accurate, relevant, up to date and effective.
Education:


Bachelor's Degree in a related field of study (Knowledge Management, Information Science, Information Systems, Communications, Business, or Graphic Design). KCS Certification (optional).


Experience:


4-5 years experience in a related field (Knowledge Management, Information Science, Information Systems, Communications, Business, or Graphic Design).
Prior lead or supervisory experience
1-2 years experience in knowledge management


At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The Communications Supervisor is responsible for the day to day supervision of the Communications Team, who is responsible for maintaining the Caesars Entertainment Enterprise wide Knowledgebase.

Scope of Work

Primarily responsible for fulfilling the requirements of answering and dispatching the Public Safety calls for service from the citizens including law enforcement, fire suppression and ambulance service. The Communications Duty Supervisor is also responsible for assisting the Communications Supervisor supervise the operations of the Communications Center, and is directly responsible for the supervising the operations of the center when the Communications Supervisor is absent.

Essential Job Duties

* Answers the phone and assists citizens with requests for emergency and non-emergency services for police, fire, sheriff and emergency medical service.
* Dispatches the calls for service to the appropriate responding a agency.
* Writes the monthly work schedule at least quarterly.
* Assists Communications Supervisor in evaluating Public Safety Dispatchers and Public Safety Call Takers.
* Assists Communications Supervisors in the daily operationsons of the center.
* Performs related duties as assigned.

Physical and Environmental Conditions

Ability to sit, stand move inside the building. Employee sits at terminal and listens to communications headset in order to answer the telephone. Must be able to communicate clearly under what, at times, could be highly complex and stressful situations. Ability to learn and discern visual images that are on small liquid crystal displays and discern between multi-colored lights.

Required Qualifications

Ability to work with communications equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations. Employee communicates with other employees in the work group, citizens and other public safety agencies in order to discuss requests for service and possible criminal activities. Will also exchange information or request assistance from other agencies and make referrals when necessary.

Ability to read and understand technical and professional manuals in order to record work activities, keep records or work with computers. Skill in the operation and maintenance of a number of office machines and equipment such as specialized computers and related information systems and two way radio dispatch equipment. Ability to communicate and lead employees.

High school diploma or equivalent preferred with one to three years of experience as a Public Safety Dispatcher. Supervisory experience preferred.

40% - Direct line supervision of employee's who perform emergency communications for law enforcement personnel, university maintenance and support departments, and handle 9-1-1/emergency phone operations. Work is generally performed independently with little or no direct supervision. Work involves organizing, directing, assigning, and reviewing the work of the Emergency Communications Specialist who are transmitting and receiving messages and alarms on digital trunked and conventional two-way radio systems, who maintain continuous operation of 24-hour radio stations; recommending and implementing new operating procedures and directives; training new personnel in the operation of communications equipment; reviewing and maintaining, in current form, all operating manuals and administrative procedures; operating a base station, mobile unit, two-way radio on a backup or fill-in basis; and maintains section logs, as well as answering routine requests for statistical information. This employee performs duties in accordance with department and state personnel policies and regulations, Federal Communications Commission regulations, and National Crime Information Center policies while enforcing department and personnel rules and regulations. Participates in the Emergency Communications Specialist interview portion of the hiring process. Complies with EEO/Affirmative Action principles and policies in all areas of staff responsibilities, meets department goals and complies with EEO requirements.

30% - Assists with normal and emergency communications operations. Operates a base station, mobile unit when needed. Maintains considerable knowledge of the workings of equipment utilized in the Emergency Communications Center. Makes necessary notifications on equipment problems and handles repair requests, assisting employees in performing minor repairs. Maintains all communications audio recordings. Notifies the Section Manager on major maintenance problems or equipment failures. Performs all Emergency Communications Specialist duties as outlined in the position descriptions of the Emergency Communications Specialist.

20% - Oversees the Emergency Communications Center's training programs for new and current employees; ensures training activities are provided, documented and in coordination with centers operational policies and procedures. Implements and monitors employee work plans to achieve department goals and objectives. Locates, documents and creates continuing dispatcher education needed for re-certification. Assists direct reports with re-certification process and ensures compliance in all disciplines. Oversees the section's reference material to include but not limited to university banning letters, protection from abuse orders and written logs. Oversees the Emergency Communications Center's NCIC training and records compliance to include but not limited to record validation, entry, modification, clearance and cancellation. Maintains all user training and certification documentation. Serve as a secondary NCIC TAC (Technical Agency Contact).

10% - Maintains an up-to-date working knowledge of Federal Communications Commission (FCC) rules and regulations pertaining to radio communications and maintenance of logs, National Crime Information Center (NCIC) formats, National Law Enforcement Telecommunications systems (NLETS), Kansas Criminal Justice Information System (KCJIS), rules and regulations. Ensures that employees are knowledgeable and compliant with FCC rules and regulations in the performance of their duties. Ensures that FCC, University, and departmental policies concerning radio, telephone, Alarm Systems and telecommunications are adhered to by all section personnel. Receives, investigates and resolves complaints and inquiries from employees, citizens and other agencies regarding services provided, to include compiling audio recording of incidents. Serves as the center's liaison with user agencies to resolve operational problems and concerns.
Required Qualifications

* Must be a U.S. citizen.
* Must be 21 years of age.
* High School Diploma or GED equivalent and a minimum of seven (7) years of related professional experience or a Bachelor's Degree in a related field and a minimum of five (5) years related professional experience.
* Three (3) years' experience as an Emergency Communications Specialist/Dispatcher or equivalent in an emergency communications/9-1-1 center.
* Supervisory experience.
* Must be certified or able to certify as an APCO CTO (Communications Training Officer)
* Must be certified or able to certify APCO PST1 certification (Public Safety Telecommunicator)
* Must maintain a valid driver's license.
* Must submit to and pass a Background check.
* Must submit to and pass a hearing examination. Hearing must be correctable to a range that will allow normal radio and telephone conversation with field units.
* Must be free of any diversions for or convictions of felonies or their equivalent and free of any diversions for or convictions of misdemeanor crimes of domestic violence or their equivalent.
* Must be able to perform all essential job functions and shall not pose a direct threat to the health or safety of self or others.
* Vision must be correctable to a range that will allow reading of computer display terminals, maps, and printouts quickly and accurately.
* Must demonstrate knowledge of names and radio call signals for area personnel; institution policies and procedures for emergency responses; pertinent FCC rules and regulations; NCIC, NLETS, and KCJIS codes and regulations.

Preferred Qualifications

* Three (3) years supervisory experience.
* Demonstrates ability to direct/review work of employees.
* Ability to train new employees in operation and use of communications equipment.
* Maintain detailed logs, manuals, and references in accordance with policy and FCC regulations.
* Follow oral and written instructions.
* Excellent communicator who has good voice clarity, volume, syntax, grammar, inflections and modulations.
* Ability to properly operate and perform minor repairs on communications equipment.
* Maintain effective, positive working relationships with co-workers, KUPSO employees, and the general public.