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What does a supervisor of communications do?

Updated January 8, 2025
7 min read
What does a supervisor of communications do

The communications supervisor handles all internal and external communications of the company. This supervisor focuses on ensuring all communications are disseminated efficiently throughout the company. The communications supervisor also works on maintaining the image of the company through press releases, correspondence with customers, attractive quotations and witty lines for advertising, and many more. Through the communications supervisor, the company develops its voice to the public and establishes its face in the market.

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Supervisor of communications responsibilities

Here are examples of responsibilities from real supervisor of communications resumes:

  • Develop and manage charitable services program with prescription assistance for patients ineligible for state or federal coverage.
  • Manage, create and edit internal and external communication collateral, providing high-level management copywriting and document creation support.
  • Operate a multi channel radio as well as the computer aid dispatch system (cad) and the NCIC computer systems.
  • Certify in both EMD and EFD.
  • Assist customers with over the phone EMD instructions.
  • Train and direct team members in both reservations and PBX departments.
  • Develop and improve policies and operating procedures for police, fire and ems.
  • Receive, process and/or NCIC transactions for information and assure all data entry is accurate.
  • Used NCIC and ACJIS computer to run information when request by proper personnel or as needed.
  • Improve the structure of information present on CSR s support website by reorganizing GPS documentation content.
  • Give pre dispatch instructions (such as CPR and childbirth), as well as post dispatch instructions.
  • Switch board operator, schedules test for patients by phone, uses copier, fax, scanner and computer.
  • Monitor and troubleshoot cesium beam standard and global positioning system (GPS) derive timing system timing for system synchronization.
  • Perform quality assurance for police, fire and ems and provide training and mentoring to employees to praise and improvement performance.
  • Install, modify, and maintain Nortel and Rolm communication systems, voicemail systems, and data networks for commercial customers.

Supervisor of communications skills and personality traits

We calculated that 16% of Supervisors Of Communications are proficient in Patients, Developmental Disabilities, and PowerPoint. They’re also known for soft skills such as Compassion, Time-management skills, and Interpersonal skills.

We break down the percentage of Supervisors Of Communications that have these skills listed on their resume here:

  • Patients, 16%

    Developed and managed charitable services program with prescription assistance for patients ineligible for state or federal coverage.

  • Developmental Disabilities, 10%

    Managed all aspects of a Community Living Arrangement Facility for adults with developmental disabilities in accordance with local and state regulations.

  • PowerPoint, 6%

    Produced PowerPoint Presentations used at corporate level including an HES presentation that combined presentations from 21 contributors.

  • CPR, 6%

    Certified in CPR, Emergency Medical Dispatching and Law Enforcement Data Systems as a Communications Supervisor and Communications Training Officer.

  • CAD, 5%

    Operated and maintained emergency and non-emergency equipment such as computers, printers, playback systems, CAD and other systems.

  • EMS, 4%

    Receive emergency 911 calls, process and dispatch the appropriate service; fire, police, or EMS.

Most supervisors of communications use their skills in "patients," "developmental disabilities," and "powerpoint" to do their jobs. You can find more detail on essential supervisor of communications responsibilities here:

Compassion. One of the key soft skills for a supervisor of communications to have is compassion. You can see how this relates to what supervisors of communications do because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a supervisor of communications resume shows how supervisors of communications use compassion: "demonstrated high standards of performance, including teamwork, communications and compassion. "

Time-management skills. Many supervisor of communications duties rely on time-management skills. "social and human service assistants often work with many clients," so a supervisor of communications will need this skill often in their role. This resume example is just one of many ways supervisor of communications responsibilities rely on time-management skills: "watch over the ambulances and wheelchair vans to insure they were on time for all their scheduled runs. "

Interpersonal skills. supervisors of communications are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to supervisor of communications responsibilities, because "social and human service assistants must make their clients feel comfortable discussing sensitive issues." A supervisor of communications resume example shows how interpersonal skills is used in the workplace: "train police department personnel in criminal offenders records information computer systems and tactical and interpersonal communications. "

Communication skills. A big part of what supervisors of communications do relies on "communication skills." You can see how essential it is to supervisor of communications responsibilities because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Here's an example of how this skill is used from a resume that represents typical supervisor of communications tasks: "assessed and maintained satellite and line of sight communications as well as navigational radars and ship to shore ip connectivity. "

Organizational skills. Another common skill required for supervisor of communications responsibilities is "organizational skills." This skill comes up in the duties of supervisors of communications all the time, as "social and human service assistants must often complete lots of paperwork and work with many different clients." An excerpt from a real supervisor of communications resume shows how this skill is central to what a supervisor of communications does: "coordinated/performed organizational level maintenance on telephone, network, and radio equipment valued at $18 million. "

Problem-solving skills. Another skill commonly found on supervisor of communications job descriptions is "problem-solving skills." It can come up quite often in supervisor of communications duties, since "social and human service assistants help clients find solutions to their problems." Here's an example from a resume of how this skill fits into day-to-day supervisor of communications responsibilities: "conducted performance reviews for all employees to reduce resolution time and improve customer satisfaction rates. "

All supervisor of communications skills

The three companies that hire the most supervisor of communicationss are:

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Compare different supervisors of communications

Supervisor of communications vs. Volunteer

Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.

The annual salary of volunteers is $31,837 lower than the average salary of supervisors of communications.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both supervisor of communications and volunteer positions are skilled in powerpoint, cpr, and windows.

There are some key differences in the responsibilities of each position. For example, supervisor of communications responsibilities require skills like "patients," "developmental disabilities," "cad," and "ems." Meanwhile a typical volunteer has skills in areas such as "child care," "patient charts," "patient care," and "front desk." This difference in skills reveals the differences in what each career does.

On average, volunteers reach similar levels of education than supervisors of communications. Volunteers are 1.5% less likely to earn a Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.

Supervisor of communications vs. Social work internship

Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities. They are usually assigned to do administrative or clerical activities such as sorting through files, updating records, organizing documents, and filing reports. Aside from clerical tasks, they also get exposed to program or project management by working on program-specific initiatives. They get exposed to planning, resource managing, implementing, and evaluating. They may also join their supervisors during field activities.

Social work internship positions earn lower pay than supervisor of communications roles. They earn a $25,886 lower salary than supervisors of communications per year.

Each career also uses different skills, according to real supervisor of communications resumes. While supervisor of communications responsibilities can utilize skills like "powerpoint," "cpr," "cad," and "ems," social work interns use skills like "social work," "intake assessments," "mental health," and "community resources."

Social work interns earn a lower average salary than supervisors of communications. But social work interns earn the highest pay in the government industry, with an average salary of $40,948. Additionally, supervisors of communications earn the highest salaries in the manufacturing with average pay of $82,448 annually.Average education levels between the two professions vary. Social work interns tend to reach similar levels of education than supervisors of communications. In fact, they're 3.7% more likely to graduate with a Master's Degree and 1.0% less likely to earn a Doctoral Degree.

Supervisor of communications vs. Resident assistant

Resident assistants help manage peers or younger students who live in a particular residence hall on campus. They are usually in charge of welcoming fellow students, providing residence hall tours, and helping students cope with their new environment. To help students become more at ease with their environment, resident assistants usually act as buddies. They answer inquiries that the students may have and act as the bridge between the students and the residence hall management. They assist with administrative activities in the residence hall, such as handing out forms for students and ensuring documents are correctly filled out.

On average scale, resident assistants bring in lower salaries than supervisors of communications. In fact, they earn a $33,093 lower salary per year.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a supervisor of communications is likely to be skilled in "patients," "developmental disabilities," "powerpoint," and "cad," while a typical resident assistant is skilled in "home health," "vital signs," "residential life," and "compassion."

Resident assistants earn the highest salary when working in the education industry, where they receive an average salary of $30,623. Comparatively, supervisors of communications have the highest earning potential in the manufacturing industry, with an average salary of $82,448.resident assistants typically earn similar educational levels compared to supervisors of communications. Specifically, they're 4.7% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Supervisor of communications vs. Activity assistant

Activity assistants are the ones who organize and execute activities in different settings, including recreation centers, camps, cruise ships, and retirement or nursing homes. They design programs to encourage physical activity, increase socialization, deliver continuing education, and provide entertainment. They are also the ones who handle logistics, select and demonstrate activities, maintain proper equipment, and ensure the safety of participants. They can work full-time, part-time, or seasonally in different settings depending on the kind of clients that they cater to.

Activity assistants tend to earn a lower pay than supervisors of communications by an average of $33,453 per year.

Even though a few skill sets overlap between supervisors of communications and activity assistants, there are some differences that are important to note. For one, a supervisor of communications might have more use for skills like "developmental disabilities," "powerpoint," "cad," and "ems." Meanwhile, some responsibilities of activity assistants require skills like "home health," "rehabilitation," "senior care," and "customer service. "

Activity assistants reach similar levels of education compared to supervisors of communications, in general. The difference is that they're 4.6% more likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.

Types of supervisor of communications

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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