How to hire a supervisor of customer relations

How to hire a supervisor of customer relations, step by step

Here's a step-by-step supervisor of customer relations hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a supervisor of customer relations job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new supervisor of customer relations
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a supervisor of customer relations, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect supervisor of customer relations also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of supervisors of customer relations.

   Type of Supervisor Of Customer Relations	Description	Hourly rate
   Supervisor Of Customer Relations	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$10-23
   Customer Service Supervisor	A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints... Show more	$12-25
   Customer Care Supervisor	A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties... Show more	$14-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Satisfaction
   • Inbound Calls
   • Customer Complaints
   • Customer Care
   • Payroll
   • Customer Inquiries
   • Customer Service
   • Customer Feedback
   • Customer Accounts
   • Account Management
   • Front Desk
   • Customer Calls
   • Service Calls
   • Customer Retention

   Check all skills

   Responsibilities:

   • Manage, troubleshoot and problem solve for providers and members.
   • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
   • Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
   • Invoice reconciliation, payroll verification daily communication with customers.
   • Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
   • Train new associates on the POS system.

3. Make a budget

   Including a salary range in your supervisor of customer relations job description is one of the best ways to attract top talent. A supervisor of customer relations can vary based on:

   • Location. For example, supervisors of customer relations' average salary in mississippi is 56% less than in massachusetts.
   • Seniority. Entry-level supervisors of customer relations 54% less than senior-level supervisors of customer relations.
   • Certifications. A supervisor of customer relations with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a supervisor of customer relations's salary.

   Average supervisor of customer relations salary

   $16.00hourly

   $33,287 yearly

   ---

   Entry-level supervisor of customer relations salary

   $22,000 yearly salary

   Updated December 16, 2025

4. Writing a supervisor of customer relations job description

   A good supervisor of customer relations job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a supervisor of customer relations job description:

   Supervisor of customer relations job description example

   Join our Team# We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success.# Our extensive benefits package includes standard and advantage options.# In addition to that we offer: Flexible work schedules; full-time/part-time/supplemental # Day/Eve/Night Level 4 children#s enrichment centers Tuition reimbursement Free access to fitness centers, where health coaches are available to help with workout plans Career advancement opportunities Telecommuting;#This job allows part-time telecommuting/remote work, but will be required to be onsite for training and periodically for meetings. Must be able to travel to Evansville, IN. Job Overview;#This position is responsible for providing outstanding customer service to HRS client patients regarding their outstanding patient due balances. They will work with patients, insurance companies, physicians, office staff, hospital staff, and billing staff to resolve patient inquiries via telephone, correspondence, or electronic mail. They are responsible for making sure that the system is updated appropriately to accurate and timely billing. They are responsible for handling all patient inquiries professionally and timely. Education and Experience Completion of High School or GED required. Two to four years# experience in a physician office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.
   Join our Team
   
   We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.
   
   Benefits
   
   We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that we offer:
   
   * Flexible work schedules; full-time/part-time/supplemental - Day/Eve/Night
   * Level 4 children's enrichment centers
   * Tuition reimbursement
   * Free access to fitness centers, where health coaches are available to help with workout plans
   * Career advancement opportunities
   
   Telecommuting; This job allows part-time telecommuting/remote work, but will be required to be onsite for training and periodically for meetings. Must be able to travel to Evansville, IN.
   
   Job Overview; This position is responsible for providing outstanding customer service to HRS client patients regarding their outstanding patient due balances. They will work with patients, insurance companies, physicians, office staff, hospital staff, and billing staff to resolve patient inquiries via telephone, correspondence, or electronic mail. They are responsible for making sure that the system is updated appropriately to accurate and timely billing. They are responsible for handling all patient inquiries professionally and timely.
   
   Education and Experience
   
   Completion of High School or GED required. Two to four years' experience in a physician office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right supervisor of customer relations for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your supervisor of customer relations job on Zippia to find and recruit supervisor of customer relations candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with supervisor of customer relations candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new supervisor of customer relations

   Once you've selected the best supervisor of customer relations candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new supervisor of customer relations. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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