Supervisor of customer relations vs customer care supervisor

The differences between supervisors of customer relations and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a customer care supervisor takes usually requires 4-6 years. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Supervisor of customer relations vs customer care supervisor overview

	Supervisor Of Customer Relations	Customer Care Supervisor
Yearly salary	$33,287	$42,702
Hourly rate	$16.00	$20.53
Growth rate	-4%	-4%
Number of jobs	126,406	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Average age	40	47
Years of experience	12	6

Supervisor of customer relations vs customer care supervisor salary

Supervisors of customer relations and customer care supervisors have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Care Supervisor
Average salary	$33,287	$42,702
Salary range	Between $22,000 And $48,000	Between $30,000 And $59,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between supervisor of customer relations and customer care supervisor education

There are a few differences between a supervisor of customer relations and a customer care supervisor in terms of educational background:

	Supervisor Of Customer Relations	Customer Care Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Supervisor of customer relations vs customer care supervisor demographics

Here are the differences between supervisors of customer relations' and customer care supervisors' demographics:

	Supervisor Of Customer Relations	Customer Care Supervisor
Average age	40	47
Gender ratio	Male, 42.5% Female, 57.5%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between supervisor of customer relations and customer care supervisor duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Supervisor of customer relations vs customer care supervisor skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Supervisor Of Customer Relations vs. similar jobs

Supervisor Of Customer Relations related careers

Supervisor Of Customer Relations related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Care Supervisor

Updated January 8, 2025

Browse office and administrative jobs