Supervisor of customer relations vs customer success manager

The differences between supervisors of customer relations and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a supervisor of customer relations, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a customer success manager are client facing, cloud, and account management.

Supervisor of customer relations vs customer success manager overview

	Supervisor Of Customer Relations	Customer Success Manager
Yearly salary	$33,287	$93,820
Hourly rate	$16.00	$45.11
Growth rate	-4%	5%
Number of jobs	126,406	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 78%
Average age	40	46
Years of experience	12	8

Supervisor of customer relations vs customer success manager salary

Supervisors of customer relations and customer success managers have different pay scales, as shown below.

	Supervisor Of Customer Relations	Customer Success Manager
Average salary	$33,287	$93,820
Salary range	Between $22,000 And $48,000	Between $61,000 And $142,000
Highest paying City	-	Redwood City, CA
Highest paying state	-	California
Best paying company	-	VMware
Best paying industry	-	Technology

Differences between supervisor of customer relations and customer success manager education

There are a few differences between a supervisor of customer relations and a customer success manager in terms of educational background:

	Supervisor Of Customer Relations	Customer Success Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Supervisor of customer relations vs customer success manager demographics

Here are the differences between supervisors of customer relations' and customer success managers' demographics:

	Supervisor Of Customer Relations	Customer Success Manager
Average age	40	46
Gender ratio	Male, 42.5% Female, 57.5%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	7%	7%

Differences between supervisor of customer relations and customer success manager duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Supervisor of customer relations vs customer success manager skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Customer Success Manager

Updated January 8, 2025

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