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Become A Supervisor, Patient Access

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Working As A Supervisor, Patient Access

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $58,227

    Average Salary

What Does A Supervisor, Patient Access Do At Unitedhealth Group

* Organizes workflow to ensure accurate and timely team performance.
* Supervises the work schedule, ensuring adequate and appropriate coverage of all positions at all times Selects, and delegates training and orientation of new staff.
* Assigns staff responsibilities, and evaluates performance.
* Counsels employees on problem areas of registration and performance.
* Works with staff to develop personal development plans, identify areas for improvement, and improve performance Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows Participates in administrative staff meetings and attends other meetings as assigned.
* Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow Generates enthusiasm and commitment among St.
* Joseph's Hospital employees

What Does A Supervisor, Patient Access Do At Rady Children's Hospital San Diego

* appointment scheduling, patient registration, front-end cash collection, patient authorization and other duties, as assigned.
* Reviews work schedules and assigns duties to ensure optimal patient flow and production goals.
* Oversees and evaluates accuracy and quality of technical functions.
* If applicable, ensures high quality patient flow/care.
* Adheres to and supports the policies, procedures and standards of care.
* Ensures compliance with protocols and procedures.
* Plans and prioritizes work assignments.
* Supervises various personnel functions including recruitment, scheduling, coaching and discipline

What Does A Supervisor, Patient Access Do At G&A Outsourcing VI LLC

* Must partner with clinical and management team to provide patients, their families and direct reports with excellent service.
* Ensures quality of work performed by direct reports in area(s) of responsibility.
* Preceptor for all new Patient Care Coordinators training Commits to a focus on continuous improvement of workflow processes and procedures.
* Identifies / implements cost-effective approaches.
* Engages in audits and investigations related to improving patient care coordinator duties, patient flow, and patient satisfaction Serves as a liaison with the billing department, ensuring proper billing and precertification Effectively verify and communicate to patients and their families insurance eligibility, billing, collections and payment responsibilities Collections: Correctly collect co-pays, co-insurance, deductibles and past due balances Maintain and balance cash drawer precisely Greet, register, instruct, and provide general assistance to patients while providing superior customer service and respect to patients and their families Answer phones, take messages and return voicemails with a smile Responds to patient telephone calls and concerns.
* Provides back up to support patient care coordinator functions; including working shifts if necessary Serves as a liaison between physicians, managers, and staff members.
* Uses efficient and cost-effective approaches to integrate technology into the workplace and improve work processes.
* Supports and implements organizational technology changes Accurate data entry of demographic and financial information into computer system Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient request Attends meetings and participates on committees as requested.
* Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field.
* Performs other related duties as assigned

What Does A Supervisor, Patient Access Do At Amerisourcebergen Corporation

* Demonstrates superior understanding of the Patient Assistance Representative duties.
* Participates in the personnel management activities of assigned PAS locations, including recruiting, interviewing, hiring, training, supervision, promotions, counseling and terminations.
* Interfaces appropriately with administrators of Patient Assistance Program and Co
* Pay Assistance Foundations.
* Ensures that patient specific-reimbursement information is on file for tracking of replacement products.
* Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect product replacement.
* Monitors IndiCare™ for receivables, logged problems, updates to PAP program requirements, as well as standardized forms and letters.
* Develops and maintains close relationships with all key associates at assigned hospitals.
* Coordinates distribution and implementation of new operational procedures to assigned PARs on a timely basis.
* Assists the Implementation Team in the transition of accounts to the supervisor’s assigned location, coordinating the set up of software, hardware and, training, and for requesting and procuring reports as needed to support product recovery efforts.
* If requested, makes visits to PAS accounts to provide support Account Relationship Managers.
* Assists the RMO with the creation of Business Reviews for assigned accounts.
* Works closely with the RMO to re-forecast and project recovery improvements and deficiencies for assigned facilities

What Does A Supervisor, Patient Access Do At HCA, Hospital Corporation of America

* NOT LIMITED TO:
* Staff and order supplies according to budget guidelines and department needs
* Assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PTO requests, etc.
* Maintain accurate attendance records for employees
* Maintain QA statistics (including patient wait times, etc.) and report results to the Director
* Assist with or performs employee evaluations with input from Director
* Directly oversee the daily activities of the registration areas to ensure department standards are met
* Continually educate all registration staff of any changes pertinent to their roles
* When appropriate, relieve staff members during employee sick/vacation time
* Secure all signatures necessary for treatments, release of medical information, and assignment of insurance benefits and payment of services from legally responsible patients
* Work closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach
* Review daily pre-service log to ensure accounts have been activated
* Excel in all functions performed by patient representatives
* Update collection system and requests rebill when appropriate
* Collect/request deposits and copays
* Other duties as assigned
* KNOWLEDGE

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Supervisor, Patient Access Demographics

Gender

Female

79.4%

Male

18.7%

Unknown

2.0%
Ethnicity

White

62.3%

Hispanic or Latino

16.6%

Black or African American

12.1%

Asian

5.9%

Unknown

3.1%
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Languages Spoken

Spanish

82.4%

Portuguese

2.9%

Ukrainian

2.9%

German

2.9%

Bosnian

2.9%

French

2.9%

Russian

2.9%
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Supervisor, Patient Access Education

Schools

University of Phoenix

30.3%

Walden University

5.0%

Indiana Wesleyan University

5.0%

Ashford University

4.2%

Webster University

4.2%

American InterContinental University

4.2%

Miami Dade College

4.2%

Strayer University

4.2%

Capella University

4.2%

University of Maryland - University College

3.4%

Austin Community College

3.4%

Baker College

3.4%

Southern New Hampshire University

3.4%

Pfeiffer University

3.4%

Colorado Technical University

3.4%

Lindenwood University

3.4%

Grand Canyon University

3.4%

Indiana University - Purdue University Fort Wayne

2.5%

Trident Technical College

2.5%

Florida Career College - Miami

2.5%
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Majors

Business

35.7%

Health Care Administration

13.5%

Management

7.4%

Nursing

5.5%

Medical Assisting Services

4.9%

Psychology

4.7%

Accounting

4.1%

General Studies

3.1%

Liberal Arts

3.1%

Criminal Justice

2.5%

Human Resources Management

2.0%

Computer Information Systems

2.0%

Medical Technician

1.8%

Public Health

1.6%

Social Work

1.6%

Communication

1.4%

Marketing

1.4%

Human Services

1.2%

Secretarial And Administrative Science

1.2%

Education

1.0%
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Degrees

Bachelors

33.5%

Other

27.7%

Masters

16.7%

Associate

13.8%

Certificate

5.2%

Diploma

2.2%

License

0.4%

Doctorate

0.4%
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Top Skills for A Supervisor, Patient Access

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  1. Patient Access
  2. Financial Counselors
  3. Emergency
You can check out examples of real life uses of top skills on resumes here:
  • Conduct probationary and annual performance evaluations of all patient access staff.
  • Supervised Registration Clerks and Financial Counselors.
  • Created a process for monitoring and correcting productivity within the Emergency Department utilizing both registration and clinical processes.
  • Verified benefits and authorizations by communicating with various insurance companies.
  • Participated in hospital professional training programs with a concentration aimed at enhancing quality service, efficiency, customer service and teamwork.

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Top Supervisor, Patient Access Employers

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