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Become A Supervisor, Patient Access

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Working As A Supervisor, Patient Access

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Supervisor, Patient Access Do At Sheridan Memorial Hospital

* Plans, organizes, maintains, and manages the processes and operations of registration services.
* Works with manager to set long-term and short-term goals.
* Conducts regular staff meetings and ongoing communication with staff to meet all coverage, duties and training responsibilities.
* Provides training and oversight of customer service practices and the implementation of procedures to address efficient operations.
* Ensures Quality Assurance on registrations for all areas of Patient Access.
* Maintains, creates and analyzes QA statistics and reports.
* Schedules staff; maintains time off, ensuring adequate coverage; coordinates daily activities related to planning and implementation of all functions pertinent to patient access.
* Creates positive impression for each patient, family member, visitor or staff while performing the tasks of pre-registering, registering, reimbursement collection, routing or escorting patients, family or visitors.
* Support front line patient access staff.# Maintain ability to work in the capacity of areas of responsibility as needed.
* Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital#s mission and values, regulatory compliance requirements, payer requirements, EMTALA, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital#s policies.# Conducts employee evaluations and advises manager on pertinent issues.
* Helps to maintain a professional atmosphere for patients, family members and staff.# Works closely with other departments promoting Patient Access# vision statement.
* Actively participates in performance improvement activities

What Does A Supervisor, Patient Access Do At Mercy Health

* Supervises daily activates of centralized Pre
* Access staff.
* Staffs are responsible for selecting accurate medical records for patient safety, scheduling appropriate procedures based on physician orders, providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, working with insurance companies and/or physician offices to complete insurance authorization requirements to secure payment, and providing excellent customer service.
* Ensures adherence to departmental budget.
* Prepares monthly reports as requested.
* Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.
* Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
* Works with internal and external customers to make key decisions, impacting either the organization as a whole or an individual patient.
* Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
* Performs other duties as assigned.
* Shift and Job Schedule
* Full-time, 40 hours per week, all
* Rotating Saturdays Required

What Does A Supervisor, Patient Access Do At HCA, Hospital Corporation of America

* NOT LIMITED TO:
* Perform patient registration function when needed to ensure wait times are kept to a minimum
* Ensure QA on registrations for all areas of Registration
* Provide continuous training for and communicates changes to existing employees
* Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
* Follow-up on patient complaints promptly
* Implement and promote excellent customer service
* Work closely and professionally with outside agencies on special projects developed by the corporate office
* Interview, hire, evaluate, and counsel Patient Access staff members
* Perform evaluations in a timely manner
* Train new employees in all aspects of their assigned job
* Supervise and maintain the productivity of employees
* Review the quality of patient registration documents on a daily basis
* Process all paperwork in a timely manner
* Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
* Complete monthly reports to the Director
* Responsible for Dept.
* Operations Report, FTEs and Operating budgets
* Ensure all personnel policies are followed
* Develop and maintain a Patient Access Policy and Procedure Manual
* Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
* Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis
* Maintain QA statistics and reports
* Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established Business Office standard
* Act in the capacity of Director in his/her absence
* Contribute to A/R goals for patient registration
* Conduct monthly staff meetings and inservices for all responsible areas
* Work closely with Market Financial Coordinator for updates and testing for Meditech
* Assume on-call responsibilities to ensure adequate staff and problem solving
* Update collection system and requests rebill if appropriate
* Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
* Recommends sufficient number of qualified/competent staff.
* Determines staff qualifications and competence.
* Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
* Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
* Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
* Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
* Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
* Other duties as assigned
* ParallonBCOM
* KNOWLEDGE

What Does A Supervisor, Patient Access Do At Highmark Health

* Supervises staff, evaluates work and current state results, monitors staff time and recommends and implements corrective actions.
* Independently suggests new approaches for performance enhancement and improved productivity.
* Identifies, quantifies and monitors account detail or workflow processes for barriers.
* Makes process improvements or initiates courses of action for problem resolution. (20%)
* Uses problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives.
* Addresses team barriers, process flow or productivity issues.
* Completes employee performance evaluations, monitors attendance and provides disciplinary action as necessary. (20%)
* Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately.
* Provides formal feedback on project results to management. (20%)
* Independently leads initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership.
* Provides formal updates and closure. (15%)
* Performs scheduling and preregistration duties including patient demographic validation, insurance benefit verification and coordination of benefits order.
* Excels in all areas of pre-service including scheduling, preregistration/registration, financial clearance and insurance verification, and check-in and financial collections.
* Trains and leads team members. (15%)
* Delivers a positive patient experience in all encounters.
* Performs any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships.
* Resolves patient issues in a concise and informative manner. (10%)
* Adheres to AHN organizational policies and procedures for relevant location and job scope.
* Performs other duties as assigned or required

What Does A Supervisor, Patient Access Do At Valley View Medical Center

* Accuracy and quality of data collected
* Quantity of data collected
* Timeliness in the registration process and cycle time in getting the patient to their point(s) of service
* Upfront Collections
* Meets on a regular basis (at least monthly) with registration/scheduling staff to communicate how they are performing collectively and individually in attaining departmental goals.
* Initiates discussion on opportunities to continually improve performance for quality, customer satisfaction and upfront collections.
* Measures and Monitors staff performance on a monthly basis (taking necessary individual performance improvement action when appropriate).
* Manages and oversees:
* Approval of time for payroll processing
* Staff scheduling
* Recruitment (selecting candidates with positive attitudes and aptitudes (pre-testing, when possible, to ensure their ability to be successful and meet expectations.
* Employee evaluations (to include performance improvement initiatives, when necessary).
* On-going staff education/training Meets on a periodic basis with physician’s office staff to improve communication and share ideas to improve processes.
* Recognize office staff for their support and ideas and celebrate successes.
* Performs daily Charge Reconciliation per SOX guidelines and prepares quarterly Chart Audit per SOX guidelines.
* Practices and adheres to the “Code of Conduct” philosophy and Mission and Value statement of the Hospital.
* Supports special projects and business analysis as requested.
* Adheres to all Hospital/HSC Policies and Procedures

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Top Skills for A Supervisor, Patient Access

PatientAccessStaffFinancialInformationEmergencyRoomCustomerServicePatientAccessSupervisorPayrollInsuranceVerificationEmergencyDepartmentSurgeryPatientRegistrationInsuranceInformationMedicalRecordsDailyOperationsDataEntryKronosQAStaffMembersEnsuresPatientAccessDepartmentPatientInformation

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Top Supervisor, Patient Access Skills

  1. Patient Access Staff
  2. Financial Information
  3. Emergency Room
You can check out examples of real life uses of top skills on resumes here:
  • Conduct probationary and annual performance evaluations of all patient access staff.
  • Performed patient interviews regarding personal demographics, medical history, and financial information.
  • Maintain staffing schedule for Emergency Room, Radiology, Cardiac, Women's Center, and Inpatient/Outpatient Registration.
  • Lead Customer Service Representative * Provided personalized service to each customer.
  • Work under the guidance of Patient Access Supervisor.

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