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Supervisor, patient access skills for your resume and career

Updated January 8, 2025
6 min read
Supervisor, patient access example skills
Below we've compiled a list of the most critical supervisor, patient access skills. We ranked the top skills for supervisors, patient access based on the percentage of resumes they appeared on. For example, 20.2% of supervisor, patient access resumes contained patients as a skill. Continue reading to find out what skills a supervisor, patient access needs to be successful in the workplace.

15 supervisor, patient access skills for your resume and career

1. Patients

Here's how supervisors, patient access use patients:
  • Monitored staff for obtaining accurate, complete demographics and financial information from patients in timely manner.
  • Participated in Wounded Warriors outreach program by organizing and coordinating participation between patients and the program.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how supervisors, patient access use customer service:
  • Authored a customer service initiative within the Patient Access Department later initiated by hospital administration as an organization-wide customer service model.
  • Participated in hospital professional training programs with a concentration aimed at enhancing quality service, efficiency, customer service and teamwork.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how supervisors, patient access use patient care:
  • Collect complete and accurate demographic and financial information during patient registration to facilitate appropriate patient care and reimbursement.
  • Worked closely and collaborated with Department Directors to ensure good team building relationships for optimal patient care.

4. Revenue Cycle

Revenue cycle stands for a method to define and maintain the processes utilized for completing an accounting process to record the revenue generated from products/services provided by the company.

Here's how supervisors, patient access use revenue cycle:
  • Developed, implemented, and trained registration staff on procedures that enhance patient flow, patient safety, and revenue cycle.
  • Work closely with the Manager and Director of the Revenue Cycle to ensure we were meeting our internal customer's needs.

5. Medical Terminology

Here's how supervisors, patient access use medical terminology:
  • Utilized medical terminology, as well as CPT and ICD-9 codes.
  • Communicate well, both orally and in writing, possess a basic understanding of medical terminology and procedures while maintaining confidentiality.

6. HIPAA

Here's how supervisors, patient access use hipaa:
  • Maintained scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protected health information.
  • Serve and protect hospital community by adhering professional standards, hospital regulation and procedures, JCAHO and HIPAA Laws.

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7. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how supervisors, patient access use patient registration:
  • Checked patients into the emergency department, processed patient registration to include obtaining demographics, allergies and insurance.
  • Managed and supervised outpatient registration, admission, centralized scheduling, and insurance verification process for the hospital.

8. Insurance Verification

Here's how supervisors, patient access use insurance verification:
  • Develop registration, insurance verification, financial counseling, medical necessity, and process flow policies and procedures.
  • Coordinate and supervise the operations of the Central Registration area to include Insurance Verification and Financial Assessment.

9. Cycle Management

Here's how supervisors, patient access use cycle management:
  • Face to face and telecommunications Revenue Cycle Management Solutions.
  • Maintained waiting area, Drove value based performance through revenue cycle management and solutions.

10. Compassion

Here's how supervisors, patient access use compassion:
  • Recognized by supervisor for Cleveland Clinic core value of Compassion, multiple patient compliments, and effective communication with external departments.
  • Remained positive in every negative situation, using compassion and personality appropriately to asses and diffuse critical situations.

11. Allergies

Here's how supervisors, patient access use allergies:
  • Obtained information about clients' medical history, drug history, complaints and allergies.

12. Patient Flow

Here's how supervisors, patient access use patient flow:
  • Worked with outside departments and all levels of management to ensure positive patient flow resulting from Patient Access involvement.
  • Create daily census reports for entire administration staff to help reduce patient wait times and increase patient flow.

13. JCAHO

Here's how supervisors, patient access use jcaho:
  • Provided outstanding client service and professional HIPPA regulation and JCAHO requirements; while maintaining HCHD's Service First guiding principles.
  • Completed all necessary compliance measures through both JCAHO and Department of HealthSurveys.

14. Process Improvement

Here's how supervisors, patient access use process improvement:
  • Worked alongside my Director and other Leadership on Process Improvements throughout facility.
  • Participated in quality and process improvement within the emergency room.

15. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how supervisors, patient access use data entry:
  • Ensured that all data entry is accurate and includes demographic, financial and compliance coding for each account billed.
  • Supervised business office, data entry, coding and reception with oversight of fifteen staff.
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List of supervisor, patient access skills to add to your resume

Supervisor, patient access skills

The most important skills for a supervisor, patient access resume and required skills for a supervisor, patient access to have include:

  • Patients
  • Customer Service
  • Patient Care
  • Revenue Cycle
  • Medical Terminology
  • HIPAA
  • Patient Registration
  • Insurance Verification
  • Cycle Management
  • Compassion
  • Allergies
  • Patient Flow
  • JCAHO
  • Process Improvement
  • Data Entry
  • Registration Process
  • Payroll
  • Direct Reports
  • Patient Safety
  • PTO
  • TIP
  • Customer Satisfaction
  • Patient Satisfaction
  • Corrective Action
  • Home Health
  • Hospital Policies
  • Insurance Benefits
  • Financial Counselors
  • Medicaid
  • Emergency Room
  • Performance Reviews
  • Kronos
  • Performance Appraisals
  • Patient Accounts
  • Surgery
  • Performance Evaluations
  • Disciplinary Actions
  • HR
  • QA
  • Financial Assistance
  • Hippa
  • EMR
  • Strong Customer Service
  • Service Collections
  • EMTALA
  • CPT
  • Radiology
  • FTE
  • Patient Demographics

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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