Supervisor, patient access vs patient access representative

The differences between supervisors, patient access and patient access representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a supervisor, patient access, becoming a patient access representative takes usually requires 2-4 years. Additionally, a supervisor, patient access has an average salary of $46,091, which is higher than the $33,603 average annual salary of a patient access representative.

The top three skills for a supervisor, patient access include patients, customer service and patient care. The most important skills for a patient access representative are patients, customer service, and medical terminology.

Supervisor, patient access vs patient access representative overview

	Supervisor, Patient Access	Patient Access Representative
Yearly salary	$46,091	$33,603
Hourly rate	$22.16	$16.16
Growth rate	28%	-4%
Number of jobs	85,777	151,077
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 36%
Average age	47	40
Years of experience	6	4

What does a supervisor, patient access do?

A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.

What does a patient access representative do?

A Patient Access Representative is the first point of contact of a patient in a hospital facility. Among the duties include the checking-in and out of a patient, gathering a patient's information for the Doctors and Nurses to use, communicates with the patient's family or caregivers, and processes insurance billing. Most of the time, A Patient Access Representative encounters the critically ill or injured which is why one must possess great communication skills and compassion.

Supervisor, patient access vs patient access representative salary

Supervisors, patient access and patient access representatives have different pay scales, as shown below.

	Supervisor, Patient Access	Patient Access Representative
Average salary	$46,091	$33,603
Salary range	Between $31,000 And $67,000	Between $27,000 And $41,000
Highest paying City	New York, NY	Springfield, MA
Highest paying state	Delaware	Massachusetts
Best paying company	Guidehouse	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between supervisor, patient access and patient access representative education

There are a few differences between a supervisor, patient access and a patient access representative in terms of educational background:

	Supervisor, Patient Access	Patient Access Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Supervisor, patient access vs patient access representative demographics

Here are the differences between supervisors, patient access' and patient access representatives' demographics:

	Supervisor, Patient Access	Patient Access Representative
Average age	47	40
Gender ratio	Male, 21.8% Female, 78.2%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 60.0% American Indian and Alaska Native, 0.6%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between supervisor, patient access and patient access representative duties and responsibilities

Supervisor, patient access example responsibilities.

Manage oversight to joint commission and other regulatory requirements.
Adhere to regulations and policies set forth by JCAHO and HIPAA.
Oversee financial counseling of under-insure and uninsure patients for Medicaid eligibility, pay arrangements and charity care/uncompensate care programs.
Train all staff on JCAHO and HIPPA regulations and compliance.
Monitor activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.
Maintain scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protect health information.

Patient access representative example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.

Supervisor, patient access vs patient access representative skills

Common supervisor, patient access skills

Patients, 20%
Customer Service, 10%
Patient Care, 7%
Revenue Cycle, 6%
Medical Terminology, 5%
HIPAA, 4%

Common patient access representative skills

Patients, 20%
Customer Service, 13%
Medical Terminology, 9%
Patient Care, 5%
Patient Registration, 5%
Insurance Verification, 4%

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Office and Administrative Industry
Supervisor, Patient Access
Supervisor, Patient Access vs Patient Access Representative

Updated January 8, 2025

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