What does a supervisor, patient access do?
A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.
Supervisor, patient access responsibilities
Here are examples of responsibilities from real supervisor, patient access resumes:
- Manage oversight to joint commission and other regulatory requirements.
- Adhere to regulations and policies set forth by JCAHO and HIPAA.
- Oversee financial counseling of under-insure and uninsure patients for Medicaid eligibility, pay arrangements and charity care/uncompensate care programs.
- Train all staff on JCAHO and HIPPA regulations and compliance.
- Monitor activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies.
- Maintain scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protect health information.
- Create new departmental policy regarding Medicaid assignment of primary care physician.
- Coordinate and prioritize scheduling, preparation between service areas for patients requiring multiple test procedures.
- Monitor staff for obtaining accurate, complete demographics and financial information from patients in timely manner.
- Remain positive in every negative situation, using compassion and personality appropriately to asses and diffuse critical situations.
- Work with CIO with hardware and software upgrades that decrease the need for hard copies of registration paperwork (EMR).
- Work extensively on ICD-9 coding.
- Develop and deliver training to employees and physicians on electronic billing, ICD-9 and CPT-4 coding updates specific to the specialty.
- Interview patients; verify demographic and insurance information in the Invision application program.
Supervisor, patient access skills and personality traits
We calculated that 20% of Supervisors, Patient Access are proficient in Patients, Customer Service, and Patient Care. They’re also known for soft skills such as Analytical skills, Detail oriented, and Leadership skills.
We break down the percentage of Supervisors, Patient Access that have these skills listed on their resume here:
- Patients, 20%
Monitored staff for obtaining accurate, complete demographics and financial information from patients in timely manner.
- Customer Service, 10%
Authored a customer service initiative within the Patient Access Department later initiated by hospital administration as an organization-wide customer service model.
- Patient Care, 7%
Collect complete and accurate demographic and financial information during patient registration to facilitate appropriate patient care and reimbursement.
- Revenue Cycle, 6%
Developed, implemented, and trained registration staff on procedures that enhance patient flow, patient safety, and revenue cycle.
- Medical Terminology, 5%
Utilized medical terminology, as well as CPT and ICD-9 codes.
- HIPAA, 4%
Maintained scripting and service levels in accordance with insurance contracts and HIPAA regulations to ensure privacy of protected health information.
"patients," "customer service," and "patient care" are among the most common skills that supervisors, patient access use at work. You can find even more supervisor, patient access responsibilities below, including:
Analytical skills. One of the key soft skills for a supervisor, patient access to have is analytical skills. You can see how this relates to what supervisors, patient access do because "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Additionally, a supervisor, patient access resume shows how supervisors, patient access use analytical skills: "manage the department operations and quality assurance of toxicology and blood accessioning and data entry sections. "
Detail oriented. Another soft skill that's essential for fulfilling supervisor, patient access duties is detail oriented. The role rewards competence in this skill because "medical and health services managers must pay attention to detail." According to a supervisor, patient access resume, here's how supervisors, patient access can utilize detail oriented in their job responsibilities: "coordinated all administrative details for atlanta medical center emergency room department. "
Leadership skills. supervisors, patient access are also known for leadership skills, which are critical to their duties. You can see how this skill relates to supervisor, patient access responsibilities, because "medical and health services managers hire, train, and direct staff." A supervisor, patient access resume example shows how leadership skills is used in the workplace: "provide leadership in patient registration areas and general practice operations, including data entry and scheduling. "
Technical skills. For certain supervisor, patient access responsibilities to be completed, the job requires competence in "technical skills." The day-to-day duties of a supervisor, patient access rely on this skill, as "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." For example, this snippet was taken directly from a resume about how this skill applies to what supervisors, patient access do: "supervised the day-to-day operations and provided technical and administrative leadership of the front-end revenue cycle. "
Communication skills. A commonly-found skill in supervisor, patient access job descriptions, "communication skills" is essential to what supervisors, patient access do. Supervisor, patient access responsibilities rely on this skill because "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." You can also see how supervisor, patient access duties rely on communication skills in this resume example: "maintain communications between patient registration staff, ancillary departments, administration, and patient fiscal billing services. "
The three companies that hire the most supervisor, patient accesss are:
- Compass Group USA62 supervisors, patient access jobs
- Tenet Healthcare27 supervisors, patient access jobs
- Community Health Systems10 supervisors, patient access jobs
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Compare different supervisors, patient access
Supervisor, patient access vs. Accounts payable supervisor
An accounts payable supervisor is an executive who is responsible for the timely payments of expense vouchers and vendor invoices. Accounts payable supervisors maintain the accuracy of the organization's financial records. They report to the head of the accounting department and oversee the accounts payable team. It is also part of their job to manage the company's budget reports and expense accounts. Leadership skills, strong communication, adaptability, and attention to detail are required to carry out this job.
While similarities exist, there are also some differences between supervisors, patient access and accounts payable supervisor. For instance, supervisor, patient access responsibilities require skills such as "patients," "patient care," "revenue cycle," and "medical terminology." Whereas a accounts payable supervisor is skilled in "reconciliations," "vendor invoices," "purchase orders," and "accruals." This is part of what separates the two careers.
Accounts payable supervisors really shine in the technology industry with an average salary of $59,550. Comparatively, supervisors, patient access tend to make the most money in the health care industry with an average salary of $48,671.accounts payable supervisors tend to reach similar levels of education than supervisors, patient access. In fact, accounts payable supervisors are 1.8% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Supervisor, patient access vs. Team leader/supervisor
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
In addition to the difference in salary, there are some other key differences worth noting. For example, supervisor, patient access responsibilities are more likely to require skills like "patients," "patient care," "revenue cycle," and "medical terminology." Meanwhile, a team leader/supervisor has duties that require skills in areas such as "safety procedures," "quality standards," "sales floor," and "continuous improvement." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Team leader/supervisors tend to reach similar levels of education than supervisors, patient access. In fact, they're 2.5% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Supervisor, patient access vs. Call center supervisor
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from supervisor, patient access resumes include skills like "patient care," "revenue cycle," "medical terminology," and "hipaa," whereas a call center supervisor is more likely to list skills in "customer care," "technical support," "customer inquiries," and "phone calls. "
Call center supervisors earn the highest salary when working in the finance industry, where they receive an average salary of $35,007. Comparatively, supervisors, patient access have the highest earning potential in the health care industry, with an average salary of $48,671.When it comes to education, call center supervisors tend to earn similar degree levels compared to supervisors, patient access. In fact, they're 4.2% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Supervisor, patient access vs. Front desk supervisor
The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.
Even though a few skill sets overlap between supervisors, patient access and front desk supervisors, there are some differences that are important to note. For one, a supervisor, patient access might have more use for skills like "patients," "patient care," "revenue cycle," and "medical terminology." Meanwhile, some responsibilities of front desk supervisors require skills like "reservations," "guest service," "room availability," and "guest rooms. "
Front desk supervisors enjoy the best pay in the retail industry, with an average salary of $38,648. For comparison, supervisors, patient access earn the highest salary in the health care industry.The average resume of front desk supervisors showed that they earn lower levels of education compared to supervisors, patient access. So much so that theyacirc;euro;trade;re 6.0% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.2%.Types of supervisor, patient access
Updated January 8, 2025
