Supervisor jobs in Pinellas Park, FL - 2,584 jobs

SALON LEADER (Manager) Join our family owned SmartStyle Franchise, Hair Salons by Yar Cuts A salon company that is centered arounds Family, Fun, & Goals Our company consists of 38 Salons located between Naples, Tampa, and Central Florida Are you currently working and not enjoying your job ? Are you overworked and do not have a work/life balance ? Are you just another number in a sea of stylists ? Are you being appreciated for all your work ? Do you have full support from your leadership team? Do you look forward to going to work everyday ? Does your salon team work together towards success ? Are you promised competitive commission rates ? Do your salon prices reflect your worth ? Is your passion still your priority ? Commission based pay, PTO, Benefit packages, leadership support, built in clientele, In salon education classes, customized goal setting to personalize your pathway to success, flexible scheduling, growth within the company and so much more ! Come meet our team at SmartStyle and we can show you how all questions and more are important to us.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Currently, we are looking for a highly experienced, team-oriented Oracle Cloud Payroll Functional Lead (Public Sector/K12) to join our talented consulting team. This is a US based, full-time position, with travel to customer sites as needed. What You'll Do: Consult on best practices on Oracle Cloud Payroll policies Be an expert in the configuration of and management of the Oracle Cloud ERP Payroll applications Provide best-practice guidance on payroll business processes and implementation Support the definition and validation of various payroll related conversion activities Publish weekly status reports to the project management team Coordinate efforts between other Module resources to implement the best solution for the client Act as Oracle Cloud Payroll SME to understand the business requirements and interpret them to appropriate configurations of the Oracle Cloud Payroll module Create and update test scripts needed for functional testing Maintain system related processes and documentation and suggest changes to procedures Assist with continuous process improvement and provide insights into best practices Provide assistance in key system processes (i.e. payroll cycle management, monthly payroll accruals, garnishment and lien processing, etc.). Work with technical streams and provide guidance on integrations, conversions and reports What You'll Bring: Bachelor degree (or equivalent experience) Minimum 5 years of experience as an Oracle Cloud Payroll Lead with 2-4 years of experience in implementing Oracle Cloud Experience with public sector clients like state governments, counties and cities, considered a plus Applicants with hands-on experience with Oracle HCM Cloud Tools such as HCM Extract, HDL, PBL experience are preferred Experience with monthly and quarterly patch testing/issue resolution, perform impact analysis and testing Ability to lead complete software development lifecycle including analysis, design, configuration, programming and unit testing Assist clients with business requirements and suggest changes for process improvements Ability to lead complete software development lifecycle including analysis, design, configuration, programming and unit testing Produce end-user documentation and facilitate knowledge transfer Demonstrate strong analytical skills, problem solving/debugging skills Able to work in a fast-paced environment with a diverse group of people Capable to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed Excellent verbal and written communication , active listening and interpersonal skills Organized and detailed oriented

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Travel between Tampa, Baltimore, and Pittsburgh as operational needs require. Qualifications 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a supervisory or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment Significant travel required - approximately 90% of the time across locations.

A global consulting firm seeks a Microsoft Functional Lead to work in Tampa, Florida. You will translate complex business needs into functional specifications and implement solutions in the Government and Public Sector practice. The role requires 8+ years of experience, a Bachelor's degree, and strong problem-solving skills. Candidates should be prepared to travel 20-30% or more. Join us and help shape solutions that drive positive change. #J-18808-Ljbffr

EnSafe is seeking an accomplished PFAS/Emerging Contaminants Market Leader to drive the growth, innovation, and technical excellence of our national PFAS practice, as well as lead strategies related to emerging contaminants. This is a unique opportunity to join a 100% employee-owned firm where your leadership, innovation, and results will directly shape your success and the company's. What We Are Looking For: In this highly visible role, you will combine business development leadership, subject matter expertise, and strategic vision to strengthen EnSafe's position as a trusted advisor to clients navigating the complex regulatory and technical challenges associated with PFAS and other emerging contaminants. DUTIES/RESPONSIBILITIES Strategic and Market Leadership • Enhance and execute EnSafe's PFAS and emerging contaminants growth strategy, in collaboration with the firm's executive and technical leadership teams. • Expand EnSafe's market presence through strategic engagement with industrial, commercial, and government clients, as well as law firms and regulatory stakeholders. • Represent EnSafe in the marketplace as a thought leader through publications, presentations, and professional organization participation. • Develop and support market initiatives, positioning EnSafe as a preferred PFAS solutions partner for complex environmental and compliance challenges. Technical Leadership and Project Oversight • Serve as a Subject Matter Expert (SME) on PFAS investigation, treatment, and compliance projects, guiding clients through regulatory and technical complexities. • Provide regulatory and litigation support on contaminant fate, transport, remedial approaches, and expert testimony when needed. • Lead PFAS/emerging contaminant data evaluation, visualization, and remediation teams to develop effective solutions. • Collaborate across disciplines and offices to integrate PFAS work with EnSafe's broader environmental, compliance, and engineering capabilities. Team Development and Mentorship • Lead and mentor multidisciplinary project teams, ensuring alignment with market needs, regulatory requirements, and technical excellence. • Provide mentoring, career development, and performance guidance to junior and mid-level staff. • Foster a collaborative, inclusive, and innovative culture that empowers others to lead. SKILLS/EXPERIENCE Minimum Skills and Requirements: • Bachelor's degree in Environmental or Chemical Engineering, Chemistry, Geology/Hydrogeology, or related discipline. • 12+ years of consulting experience, including significant leadership in PFAS and emerging contaminant site investigation, fate and transport, remediation, and regulatory interface. • Proven business development success, including client relationship management, proposal development, and project acquisition. • Strong communication and strategic thinking skills, with the ability to lead client engagements and multidisciplinary teams. • Ability to travel for client development, conferences, EnSafe engagement/leadership, project oversight, and other senior leadership responsibilities. Preferred Skills: • Advanced degree (M.S. or Ph.D.) in Environmental or Chemical Engineering, Chemistry, or related field. • Experience in global or multi-region PFAS market strategy development. • Published thought leadership (technical papers, conference presentations, or regulatory commentary). Why Join EnSafe? Employee Owned Advantage EnSafe is 100% employee-owned, with an Employee Stock Ownership Plan (ESOP) since 1997. That means when EnSafe succeeds, you succeed too, turning company growth directly into shared rewards. Commitment to Growth and Wellness The company supports personalized career development, mentorship, and employee wellness initiatives such as health tracking tools. Purpose Driven Work EnSafe's mission focuses on impactful environmental, health, and safety consulting-making a real difference in communities and is backed by its long-standing technical credibility. Safety as a Value, Not Just a Service Safety is deeply embedded in our culture, prioritizing employee well-being in addition to helping clients maintain compliance. We stress that “safety is part of everything we do.” A Culture of Freedom & Ownership At EnSafe, our career philosophy is built on freedom. The freedom to take initiative, achieve your goals, and shape your own career path. Employees are encouraged to pursue growth in a flexible, entrepreneurial environment. Challenging, Creative Work Workdays at EnSafe are anything but ordinary, fast-paced, dynamic, and filled with opportunities to tackle projects in environmental consulting, health & safety, engineering, and technology. Every day calls for creativity, innovation, and agile problem-solving. About us: EnSafe began as a two-person firm in 1980, navigating complex regulatory compliance issues on behalf of our clients. We nurture our people with growth and development opportunities. We build enduring, trustful relationships with each of our clients, with a focus on high ethical and safety standards. We build this reputation by attracting high-quality people and retaining them for the long term. At EnSafe, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at our company. EnSafe is committed to being an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, age (except for bona fide occupational qualifications), sex, disability, sexual orientation, gender identity, marital status, military or veteran status, any other status protected by federal, state, or local law, or association with a person on the basis on one or more of the foregoing. Check us out on the web at **************

**Short Description** Bowman has an opportunity for a Right of Way Supervisor to join our team in Tampa, FL. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. **Purpose** Take on a leadership role within the Right of Way team and coordinate with Right of Way Agents/COS, other leaders, clients, engineers, and other disciplines to deliver transportation, energy, or utility projects on schedule and on budget. Train and mentor staff and manage workload for assigned team. **Responsibilities** **Leadership and Direction** + Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution. Manage people and processes to ensure effective execution. Review work produced by staff for quality assurance. **At the Operational and Company Level** + Assist Field Agents in conducting on-site assessments of right of way and utility properties. **Do the Work** + Manage daily assignments and allocation of resources. + Track results and report progress on a regular basis. + Ensure that project processes and procedures are implemented and adhered to. + Provide guidance in challenge identification and development and implementation of solutions. + Complete timesheet review and employee evaluations. **Success Metrics and Competencies** + Ability to work both independently and within a team environment. + Ability to effectively communicate with all levels of the organization and external partners. + Highly motivated and problem-solving attitude. + Strong sense of urgency in responding to constituents. + Effective verbal and written communication skills. + Strong work ethic and commitment to quality. + Self-reliance and ability to operate independently with limited direction. + Strong marketing/business development skills and mindset. + Effective working relationship with internal leaders and peers, as well as external clients. + Commitment to becoming a "citizen" of the broader organization, breaking down barriers and silos. + Ability to effectively manage multiple time-sensitive tasks. + Basic understanding of financial reports and metrics. **Qualifications** + Bachelor's degree or equivalent industry related Right of Way work experience required. + Five or more (5+) years of experience performing aspects of land, Right of Way, easement acquisition, title research, or comparable industry related education. + Minimum of two (2) years of Right of Way supervisory experience, preferred. + Knowledge in all aspects of Right of Way, including acquisition, title, permitting, due diligence, public relations, community outreach and basic understanding of general regulatory and legal issues. + Intermediate computer skills in various Microsoft applications including Outlook, Word, Excel and PowerPoint, as well as familiarity with database systems. + Experience reading design plans/profiles. + Ability to lead and develop a Right of Way team and manage individual projects. + Satisfactory driving record as determined by the Company and a current, valid State driver's license. + Bilingual abilities preferred. + Ability to obtain a real estate license within 90 days in state, if required. **About Bowman** Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. **Our comprehensive benefits package includes:** + Medical, dental, vision, life, and disability insurance + 401(k) retirement savings plan with company match + Paid time off, sick leave, and paid holidays + Tuition reimbursement and professional development support + Discretionary bonuses and other performance-based incentives + Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status. **Physical Demands and Working Environment** + Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. + Mobility around an office environment. + Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. + Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business. + Occasional lifting or carrying up to 20 pounds. + Occasional pushing or pulling up to 20 pounds. + Occasional reaching outward or above shoulder. \#LI-RL1 ** Disclaimer** Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (*************************************************************** . If you'd like more information on your EEO rights under the law, please click here (************************************************* . Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace. If you have any questions about the application process, please email ********************* . Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: *************************************************************** If you'd like more information on your EEO rights under the law, please go here: *************************************************

Schedule - Tuesday - Saturday 6:00am - 3:00pm Bilingual strongly preferred; not required The Supervisor of Transportation is responsible for leading the transportation team to ensure the effective and efficient flow of products through the Distribution Center and their delivery into our guest's homes, consistent with the company's service expectations. Primary Job Functions Assist in recruiting, selecting, and training team members. Maintains productivity through coaching, counselling, and holding team members accountable. Ensures that departments are staffed to workflow. The safe, timely, and effective flow of products through the Distribution Center. Responsible for data availability and documentation to facilitate the preparation of productivity reports and key performance indicators. Monitor Routing software throughout the day and identify any discrepancies. Responsible for the control and management of inventory going to the Returns Processing Lane. Exercise quality control processes on the products scheduled for delivery to the guest. Effective communication between Distribution Center staff and all internal guests. Understand and follow all safe work practices and rules while maintaining the completion and compliance of all vehicle and safety audits. Enforce safety programs to provide a safe and clean workplace for team members. Ensure that all training and compliance is current and managed with all team members within our safety guidelines. Maintain delivery vehicles and transportation equipment consistent with safety standards and lease requirements. Complete transportation field audits as prescribed by the Manager, Transportation. Other duties as required. Job Qualifications Education: * High School Diploma is required. * Leadership experience in Distribution or Transportation setting. Experience: 5+ years' experience in delivery, distribution, logistics, and/or facility management with warehousing required. 2+ years of experience leading cross-functional teams. Ability to work warehouse equipment Knowledge, Skills and Abilities: Must possess strong analytical skills using data and reporting. Knowledge of inventory and Routing systems Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience. Ability to lead and motivate work teams inside guidelines set for organizations training, success and safety Experience in managing large-scale projects with cross-functional teams. Ability to coach for improvement What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: Extended health, dental benefits, and vision insurance Employee Discount from 10% - 30% Life/Disability Insurance Flex Spending Account 401K Paid Time Off & Holidays Paid Birthday

The SBA Credit Risk Team Lead is responsible for all underwriting activities related to new and existing credit transactions with moderate to higher complexity including client diligence, structuring, and the required analysis and preparation of the underwriting package. They will also manage a team, focused on SBA 7a lending. Responsibilities include, but are not limited to: Proactively communicates with Loan Officers and assigned Credit Portfolio Managers during the underwriting, approval and portfolio management processes. Review and circulate credit packages and modifications for approval. Ensure packages are updated as required by approvers. Underwrite complex new loan requests and modifications. Coordinate with the assigned Commercial Loan Officers, Loan Officer Assistants and Direct Reports all activities required to complete a credit package. Completes performance evaluations, reviews and approves timecards and all other manager related activities for his/her direct reports. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. Obtain, and monitor various loan portfolio reports such as Maturing Loans, Past-Due Loans, Annual Reviews and proactively assist lenders with requisite action plans. Assure that credits are accurately risk rated and credits are properly monitored and reported. Adhere and comply with all requirements of Regulation B Adverse Action Procedures -- Florida Division. Create and maintain current BSA Information. Adhere and comply with all requirements of watch list and EDD procedures. Manage and track covenants, borrowing bases, A-R Ageing, etc. for their accounts. Assist in preparation of quarterly CLMR reports. Advise Lenders on all matters related to the Bank's Credit Policy and related Procedures/Forms. As time allows conduct annual site visits, attend loan closings and other tasks required to support assigned lenders. Required Skills: Knowledge of SBA 7a Underwriting Knowledge of credit underwriting, accounting and loan documentation with the ability to. Ability to effectively communicate credit concerns and formulate alternate loan structures to customers, business unit team leaders, department heads and senior management. Proficient computer skills using Microsoft Word, Excel and Outlook. Strong level of interpersonal and social skills needed to interact with loan officers, administrative staff and customers. Strong personal time management skills. Strong mathematical skills. Strong credit skills. Strong administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Required Experience: High School Diploma or GED and a minimum of seven years of experience in a commercial lending environment in a credit-oriented and underwriting position. Bachelor's degree, completion of a formal credit training program, and prior supervisory experience is preferred. Full-time/Part-time Full-time FLSA Exempt Location(s). 405 N Westshore Blvd, Tampa, Florida 33609, United States 180 Fountain Pkwy N Suite 200, St Petersburg, Florida 33716, United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range $110,600.00 - $195,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. undefined

Title: Cash Management Lead, Treasury Operations Responsibilities and Skills * Oversee North American and global cash flow to ensure sufficient liquidity and optimize cash utilization. * Maintain accurate short-term cash forecasts by closely monitoring cash balances, inflows, and outflows. * Assess and report cash flow risks and opportunities through continuous tracking and analysis of execution of cash activities. * Prepare timely, insightful cash flow reports that highlight trends and provide actionable insights. * Execute cash settlements for various financial transactions, while managing short-term debt and investment portfolios. * Demonstrate strong organizational skills and the ability to thrive in a fast-paced environment while managing multiple, competing priorities. * Ability to be a treasury strategic partner by actively collaborating with internal and external stakeholders, including banks and other financial institutions. * Establish and maintain value-driven strategic partnerships of trust and credibility with internal teams. * Foster a culture of collaboration, operational efficiency, and process improvement, by proposing the re-design of processes, data driven or analytical solutions, and automations. * Design, develop, optimize, and maintain cash management strategies and process to continuously improve efficiency, increase cash forecast accuracy and reduce risks. * Ensure compliance by maintaining adherence with treasury policies and procedures. Qualifications * Education: Bachelors degree in Economics, Finance, Accounting or a relevant discipline required. * Experience: Extensive technical knowledge of worldwide banking systems, regulations, and treasury management structures. * Technical Literacy: Proficient in Microsoft Office Suite with advanced Excel skills, SAP S/4 HANA, SAP FI (Financial Accounting) and TRM (Treasury and risk Management), Power BI. * Schedule: Hybrid - 3 days a week in-office presence required on at the Lithia, FL location.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. **Job responsibilities** + Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. + Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. + Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. + Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. + Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. + Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. + Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. **Required qualifications, capabilities, and skills** + You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. + You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. + You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. + You have a strong passion for educating the branch team and partners, helping them stay connected and informed. + You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. + You have 1+ years of retail banking experience. + You have a high school degree, GED, or foreign equivalent. + You have the ability to work branch hours including weekends and evenings. **Preferred qualifications, capabilities, and skills** + You have 6+ months of Associate Banker (Teller) experience. + You have a college degree or military equivalent. **Training and Travel Requirement** + You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. + You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Tittle: Customer Support Representative Location: Largo, FL Must have: 1. Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including one weekend day) 2. Call center or retail customer service experience. 3. Excellent clear communication skills 4. Flexibility to work an ongoing temp assignment through the end of February 26th 2017. 5. Must be able to start 8/22 Job Description: Role and Responsibilities Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week Determine specific breakdown location, and secure appropriate dispatch service for the customer Represent well established and internationally known brands Work in a positive, production driven environment Qualifications and Education Requirements Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide Ability to read maps and utilize internet resources to determine customer's location Active listening skills 1-2 years of experience in Customer Service (Call Center preferred) High School Diploma or equivalent Schedule Flexibility is a must Desire to help others Possess a positive attitude Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each) Intermediate Microsoft Office/Windows Proficiency Basic PC knowledge and ability Additional Information Please contact Roja Maturi at 727-378-1166

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Supervisor's primary responsibility is to ensure the daily operations of the contact center. This position reports to the Program Manager of Gateway Services and in his or her absence the Director of Gateway Services. Strategic/Transformational Duties and Responsibilities Ensure the day-to-day functioning of the contact center operations including training and supervision of Intervention Specialists Provide leadership and coordination for staff, interns, and volunteers. Participate in the performance quality improvement (PQI) process and use data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Regularly observe and monitor staff, interns, and volunteers, providing support to staff working with clients in high acuity situations that require supervisory intervention. Assist with training, supervision and evaluation of staff, interns and volunteers as required. Conduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff. Identify and cultivate guidelines for community members about available services and programs to refine information and referral processes for human services. Encourage development of crisis counseling, suicide lethality assessment, and suicide intervention skills, especially regarding the development of Tier 1 Intervention Specialists to other tiers. Demonstrate availability for off hours assignments when necessary for Contact Center functioning. Communicate on a regular basis with division staff, interns, and volunteers. Conduct call monitoring for quality improvement and training purposes. Complete contact center performance reports as indicated for quality improvement. Utilize a performance-based management approach and understanding of key performance indicators to make data driven evaluations for operational success. Collaborate with program leadership to ensure efficient dissemination of all policy, procedure, and program changes, and assist with implementation of new programs. Meet all contracted deliverables. Maintain an average score of 80% or greater on all individual performance metrics. Perform such other duties as may be assigned by supervisor. Required Competencies Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience Bachelor's degree; crisis intervention training and two years of experience may be substituted for educational requirements. Ability to type at 30 computer WPM and knowledge and ability to learn computer system required. Valid Florida driver license and insured personal transportation also required. Ability to communicate verbally and in written documentation. Proven leadership skills. Complete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment. Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. Complete requirements for Certified Crisis Worker or Victim's Service Practitioner within 18 months of employment. Knowledge, Skills, and Abilities Know and comply with the policies and procedures of the Agency. Knowledge of state/national accreditation and certification standards of INFORM USA, AAS, DCF-SAMHSA & FCASV. Knowledge of crisis intervention and active listening skills. Knowledge of community resources. Knowledge of the method of data collection. Knowledge of basic supervisory principles and practices. Knowledge of Window-based computer operating system and basic software programs. Ability to evaluate the performance standards of staff in terms of Agency requirements and standards. Ability to oversee and supervise staff and volunteers. Ability to determine work priorities, assign work, and ensure proper completion of work assignments. Ability to understand and respond to written and verbal communication. Ability to prepare correspondence and administrative reports. Ability to problem solve and make decisions. Ability to collect and evaluate data. Ability to work independently. Ability to establish and maintain effective working relationships with others. Skill in the operation of word processing and database programs on a personal computer. Physical Demands/Working Conditions Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Working Conditions : Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate. Travel : Minimal Hours : Varied hours, must be flexible. 211 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position . CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Ensuring customers are satisfied with products or services Letting customers or clients know about additional prodcuts or services Escalating queries and concerns Toubleshooting common issues with a prodcut or service Working with a team of CSR's and other departments to fidn appopriate solutions

Preferred Qualifications * Bachelor's degree in a related field. * 5+ years of experience working in a distribution center. * 2+ years of experience in a lead or mentorship role. Supervises multiple departments within the distribution center, including case pick, shipping, receiving, returns, loading, order processing, and replenishment. Provides direction and motivation to warehouse associates while ensuring safety, productivity, and quality. Major Tasks, Responsibilities, and Key Accountabilities * Monitors productivity of warehouse associates and balances workload to ensure production and delivery goals are met. * Provides training, tools, and equipment for warehouse associates to ensure tasks are completed safely and efficiently. * Ensures all warehousing functions are running smoothly and acts as a point-of-contact for escalated issues. * Identifies process improvements to enhance distribution center performance and the effectiveness of each department. * Evaluates the distribution center's alignment for efficiency and inventory management. * Ensures all associates maintain clean work areas and follow company safety policies and procedures. * Completes appropriate paperwork and productivity reports. Nature and Scope * Experience provides solutions. * Ensures that work is performed consistently with company policies and procedures. * Leads a group or team of support, craft, or lower level professional associates. Work Environment * Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors. * Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. * Typically requires overnight travel less than 10% of the time. Education and Experience * Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The Print Production Associate operates the Center's print center for both graphic design and production. He or she will work with customers to create, schedule, and produce their print products. The ideal candidate has one to two years of experience in a similar role or a two-year degree in graphic design or a related field, experience with Adobe Creative Suite and Microsoft Office, knowledge of printing concepts, and production experience with digital printing and bindery equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. RESPONSIBILITIES Completes tasks independently in a quick turn environment Understands color management and applies file adjustments Follows and understands quality guidelines Interprets a variety of instructions provided in written or verbal form Brainstorms and mocks up design ideas Presents concepts or ideas to clients Meets with clients and adjusts designs to fit their needs or taste Reads and understands all job requirements before beginning desktop process Effectively manages production schedule and production materials Operates and maintains print and finishing equipment Maintains strong attention to detail when proofing all materials Performs other duties as assigned QUALIFICATIONS One to two years of experience or a two-year degree in graphic design or a related field Strong computer skills, including Microsoft Office and Adobe Suites (2 years preferred) Production scheduling experience Project management skills Production experience with digital printing and bindery equipment Able to work and complete tasks independently in a quick turn environment Knowledge and application of printing concepts Good concept of color management and able to apply file adjustments Able to follow and understand quality guidelines Able to operate and maintain print and finishing equipment Good communication and people skills Strong verbal and written communication skills, including spelling and math Prompt, reliable, and responsible Able to lift 40+ pounds Note: This associate will also be trained on operating as a The UPS Store employee and process tasks like Amazon returns, UPS drop offs, domestic and international shipments, and more.

Description Customer Success Supervisor Be a Leader in Customer Experience and Drive Long Term Retention Are you a strategic customer success leader with 3+ years of experience in customer retention while mentoring high performing teammates and driving measurable improvements in customer retention, add-on sales, and customer satisfaction? Do you excel at balancing hands on leadership with operational excellence across the entire customer lifecycle? Can you transform customer insights into scalable processes while maintaining a customer focused culture and increasing revenue? With 46 years of success as an AI powered trading technology pioneer, VantagePoint AI is entering an exciting growth phase, and we need an experienced Customer Success Supervisor to be a leader our customer coaching, customer service, and retention initiatives. Why VantagePoint AI? Join a recognized industry leader blending AI driven innovation with financial market expertise. Lead customer success within a close-knit, high-performance team of just under 100 professionals. Experience true work life balance with standard business hours (8:30 AM to 5:30 PM, limited weekends). Receive 100% employer paid healthcare and dental coverage. Thrive in a collaborative, people first culture that values both tradition and forward thinking strategies. Enjoy company sponsored social events, team building retreats, and a modern workspace in Wesley Chapel. Your Impact as Customer Success Supervisor You won't just support customers. You will be a versatile leader who excels across the entire customer journey, from frontline support to strategic retention initiatives. Your ability to flex between hands-on customer service, team mentorship, and cross-functional collaboration will directly impact customer satisfaction, loyalty, and long-term retention while ensuring operational excellence across all customer touchpoints. Customer Support Excellence & Team Development Lead by example in delivering exceptional customer support, actively handling escalations, complex cases, and high-priority customer inquiries Support, mentor, and develop team members across customer support, onboarding, and retention functions Stay deeply engaged in frontline support activities to maintain expertise, model best practices, and remain connected to evolving customer needs Help foster a culture of responsiveness, empathy, problem-solving, and continuous improvement throughout the support organization Assist in developing, implementing, and facilitating training programs focused on support quality, product knowledge, and customer communication skills Lead coaching sessions to elevate team performance in customer support delivery Demonstrate flexibility by seamlessly shifting between customer-facing support work, team mentorship, operational tasks, and strategic projects Customer Retention & Relationship Management Take ownership of retention initiatives by proactively identifying at-risk customers and implementing intervention strategies to prevent churn Monitor customer health metrics and support data-driven analysis to predict and address retention risks before they escalate Build and maintain strong relationships with key sales stakeholders, serving as a trusted advisor and escalation point for critical issues Support retention strategies designed to improve customer satisfaction and reduce attrition Collaborate with cross-functional teams to address customer pain points, resolve recurring issues, and enhance the overall support experience Track and analyze retention metrics, onboarding completion rates, time to value, and customer satisfaction scores to identify improvement opportunities Help implement proactive outreach programs that strengthen customer relationships and demonstrate ongoing value Versatile Customer Lifecycle Support Support the end-to-end customer journey from initial onboarding through renewal, demonstrating flexibility across all phases of the customer lifecycle Help design and optimize support processes, onboarding workflows, and retention touchpoints that drive product adoption and customer satisfaction Flex between operational execution and strategic planning to ensure seamless customer experiences at every stage Assist in implementing scalable systems and workflows for support ticket management, customer communication, and success operations Partner with Sales, Product, and Marketing teams to ensure smooth handoffs, consistent messaging, and alignment on customer goals Adapt quickly to shifting priorities, handling everything from urgent customer escalations to long-term process improvement initiatives Quality Assurance & Support Performance Support quality assurance frameworks specifically focused on customer support interactions, response times, and resolution effectiveness Monitor and analyze key support performance indicators including CSAT, NPS, first response time, resolution time, ticket volume, and customer satisfaction scores Conduct quality reviews of support tickets, calls, and customer interactions to maintain service excellence and identify coaching opportunities Use support data and customer feedback to drive continuous improvement in team performance and support delivery Assist in delivering insights and reporting to leadership with clear recommendations for enhancing support operations and retention outcomes Cross-Functional Collaboration & Customer Advocacy Serve as a strong Voice of the Customer, championing support feedback and retention insights across the organization Collaborate with Product teams to communicate recurring customer issues, feature requests, and support trends that impact retention Partner with Sales and Revenue Operations to ensure smooth post-sale transitions and proactive support for new customers Work with Marketing to leverage customer success stories, support insights, and retention data for lifecycle campaigns Coordinate with leadership to identify support inefficiencies, retention gaps, and opportunities for scalable, customer-centric solutions What You Bring to the TableRequired Experience & Expertise 3+ years of hands-on experience in customer support, customer success, or customer-facing operations Proven track record of delivering exceptional customer service while contributing to improved retention, satisfaction metrics, and operational efficiency Demonstrated experience supporting and mentoring customer-facing team members in support or success functions Strong background in handling customer escalations, resolving complex issues, and managing difficult conversations with professionalism and empathy Emerging leadership capabilities with readiness to take on supervisory responsibilities while maintaining active support involvement Bachelor's degree in Business, Communications, or related field (or equivalent experience) Hard Skills Deep expertise in customer support best practices, ticketing systems, and support workflows Data-driven mindset with experience tracking and reporting on customer support and retention KPIs (CSAT, NPS, churn rate, retention rate, response time, resolution time) Strong analytical skills with ability to identify support trends, diagnose retention issues, and implement data-informed solutions Proficiency with CRM platforms (Salesforce), customer support tools (Zendesk, Intercom, Freshdesk, or similar), and reporting systems Experience with customer journey workflows, support escalation processes, and retention lifecycle strategies Familiarity with quality assurance methodologies, support performance management, and customer feedback systems Understanding of SaaS business models, subscription metrics, and how support excellence drives revenue retention Soft Skills & Leadership Qualities Customer-first mindset with genuine passion for solving problems, delivering exceptional support, and building lasting relationships Exceptional communication skills with ability to handle difficult conversations, de-escalate tense situations, and influence across all levels Highly adaptable and versatile with proven ability to flex between hands-on support work, team leadership, strategic projects, and operational tasks Empathetic team player who builds trust, fosters collaboration, and supports team performance through coaching and mentorship Solution-oriented problem solver with ability to identify root causes of support and retention issues and implement scalable fixes Proactive and results-oriented with strong sense of ownership, accountability, and bias toward action Resilient and composed under pressure with ability to thrive in a dynamic, fast-paced support environment Willingness to roll up sleeves and handle frontline support, escalations, and complex customer issues to stay connected to customer needs and model excellence Growth mindset with eagerness to develop leadership skills while maintaining deep customer support expertise Preferred Skills Experience in fintech, financial services, SaaS, or high-growth technology environments with complex support needs Background in customer retention programs, churn analysis, or customer health scoring Exposure to support automation, customer onboarding tools, or lifecycle communication platforms Experience with multiple support channels (email, chat, phone, social media) Interest in pursuing certification in customer experience, support management, or quality assurance Compensation & Benefits Competitive base salary commensurate with experience 100% employer-paid healthcare and dental coverage Generous paid time off (PTO) and paid holidays Birthday leave Company-inclusive birthday, anniversary, and special achievement celebrations Professional development and growth opportunities in support leadership Work with cutting-edge A.I. technology in the fintech space Off-site company-sponsored events for employees and family members A stable and thriving company positioned for long-term growth, regardless of economic conditions Location & Work Arrangement On site employment at our modern offices in Wesley Chapel, FL (Tampa Bay Area) Be Part of Something Bigger At VantagePoint AI, you won't just manage customer support. You'll be a strategic leader helping independent traders achieve financial freedom by ensuring they receive world class service and support. This is your chance to make a measurable impact at a company that has been revolutionizing trading technology for over 46 years. Ready to lead? Apply today and help us write the next chapter in customer success excellence. We participate in E-Verify.

Job Description U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. U.S. Water is a fast-paced and rapidly expanding company headquartered in New Port Richey, Florida, with a staff of over 950 employees in twenty states. The Customer Service Supervisor manages the operation of the Utility's Customer Service Department, which includes customer service, meter reading, and related work as required. This position class is responsible for the operation of the Utility's Customer Service Department, which can include: Oversee the day-to-day activities as it relates to Customer Service Representatives interacting with the Utility's customers, whether that be over the phone, in person, or via email Lead,train,andmotivateateamofcustomerservicerepresentativeswithin KPIStandards Developstrategiesandrecommendationstoenhancereliability,efficiency,andoverallcustomerservice Supervises,directs,assists,plans,organizes,assigns,andcoordinatestheworkoftheassignedcustomer service team. Ensures staff levels are consistent with the workload Continually monitoring various reports generated from management and/or the CIS vendor to ensure various Key Performance Indicators (KPIs) are being met and taking corrective action to address any deviations Analyze,investigate,andrespondtoawiderangeofissuesandconcerns,includingthehandlingofcomplex and sensitive customer complaints while ensuring disputes are resolved appropriately. Handle escalated customer inquiries or complaints, ensuring timely and satisfactory resolutions Conductqualitychecksandauditsoncustomer interactions Oversee the coordination of activities related to the Customer Service field team in meeting the KPIs, and client and customer expectations as outlined in the Contractual Obligations Identify and implement corrective action where necessary in completing the various Customer Service and Field Service tasks as assigned Meet the various KPI goals as outlined in the General Terms of the Contract and within the KPI Standards set forth for USWSC by the Client, such as: Service Order Completion Phone Contacts/time frames related to customer calls Customer Service Complaints Reports Aged Accounts Other KPIs as assigned Uphold all USWSC policies and procedures Ensure steps are taken to create a good working relationship between assigned clients and vendors. Provides required interaction and support between other customer service offices within USWSC All other duties as assigned. The Supervisor demonstrates good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and can interpret ordinances relating to public utilities. This employee demonstrates proven ability to converse with the public on difficult problems, referring only the most controversial matters to the C/S Manager. Work is performed under the general supervision of the CS Manager. EXAMPLES OF WORK (illustrative only): Conducts business with the public orally and by correspondence, answering questions requiring judgment, knowledge, and interpretation of the ordinances and County policy; Determines amounts and collects utility connection fees; Schedules and assigns work to subordinate employees and reviews their work for accuracy and completeness; Supervises front counter and customer service call rooms Keeps records and compiles reports pertaining to all phases of work performed; Supervises preparation and collection of utility bills; Maintains liaison with the Department of Finance in all matters concerning utility billing; Performs related work as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of business management and customer service functions; considerable knowledge of accounting and record-keeping; good knowledge of data processing applications and methods; considerable knowledge of field management and operations, ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work of large and diverse groups of employees effectively; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy. MINIMUM EDUCATION AND EXPERIENCE: Possession of a bachelor's degree in accounting, business administration or a related field, and three (3) years of progressively responsible accounting customer service and field service experience, including at least one (1) year in a supervisory capacity; OR any equivalent combination of experience and training which provides the required knowledge, skills and ability to perform the requirements of the position. Compensation and Benefits: Pay is commensurate with experience and market reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Job Posted by ApplicantPro

Title: Supervisor Line Company: Tampa Electric Company State and City: Florida - Tampa Shift: 8 Hr. X 5 Days CONCEPT The Supvr Line is responsible for the safe and efficient utilization of employees, contractors, equipment, and material in the construction and maintenance of Tampa Electric Company's (TEC's) transmission and distribution (T&D) systems. Core responsibilities include maintaining compliance with IBEW contract for covered employees, completion of the plan of the week (POW), assisting with team member training and development, facilitating programs such as safety initiatives, performance reviews (PRs) and positive discipline. PRIMARY DUTIES AND RESPONSIBILITIES 1. Compliance with all Supervisor accountabilities under the TECO Safety Management System (SMS) while providing team member training, development and coaching in all aspects of lineworker duties and responsibilities. 2. Document and recognize team member's performance using Human Resources processes and interaction management techniques on Performance Reviews (PRs) and Individual Development Plans (IDPs). Use appropriate coaching and formal corrective action process (positive discipline) to modify off-target team member behavior. 3. Monitor employee development and performance in the field through frequent crew visits. Ensure all work requests are completed safely and efficiently according to the noted specifications. Provide diverse developmental opportunities for Apprentices. Monitor and coach less experienced team member's in field techniques and best practices. 4. Ensure compliance with construction standards on work requests and coordinate work request changes with appropriate TEC team members. Review crew paperwork for accuracy and compliance with department standards, company policies and IBEW contract provisions. 5. Using the principles of continuous improvement and the plan of the week as a tool, assign, prioritize, and manage completion of scheduled and emergency work on a daily and weekly basis. Balance the needs of customers and the company to ensure that work is completed in a safe and cost-effective manner. Ensure that locates and all paperwork is completed accurately and in a timely manner. 6. Demonstrate effective communications when handling customer complaints, problems, and other electric service issues. Train line team member to properly interact with customers, both internal and external. 7. Be responsive to overtime requirements, including availability for rotating on-call duty. Approve daily time sheets and schedule crew hold-over or emergency overtime. 8. Interpret and administer the IBEW collective bargaining agreement daily. Assist in handling first step grievances. Proactively anticipate and prevent labor problems. Miscellaneous duties as assigned. SUPERVISION Direct Supervision: IBEW-covered team member and others as assigned. RELATIONSHIPS Key Internal: ED Management, Fleet, Stores, Distribution Design Technicians, System Planning, System Service, Planning and Scheduling, Customer Service, Claims and various other TEC departments. Key External: Customers, governmental agencies, vendors, contractors, and others. QUALIFICATIONS Education Required: High School diploma or equivalent Preferred: Some college or technical-related education Licenses/Certifications Required: Valid Florida Driver License Preferred: Commercial Driver License, Class A Experience Required: Minimum of five (5) years of Journeyman level (or above) Lineworker/Troubleshooter experience. College degree may substitute for up to 1 years of experience. Preferred: Two (2) years Crew Leader experience and/or Safety Committee participation, including being the Chairman of the Safety Committee. Knowledge/Skills/Abilities (KSA) Required: A thorough understanding of the construction, maintenance and operating facets of TEC's electrical T&D systems. Must demonstrate an understanding of Tampa Electric's Safe Work Practices and Safety Leadership principles. Must have the ability to become proficient in TEC's current work management software system and basic business software. Demonstrated strong leadership skills, high work standards and high stress tolerance. Good, planning, organizing, teamwork, oral and written communication skills and the ability to accept, manage, communicate, and facilitate change. Requires mechanical aptitude and the ability to make successful decisions in high stress situations. LEADERSHIP COMPENTENTCIES: ⦁ Speaks Up on Safety, Health & the Environment ⦁ Drives Operational Excellence for Customers ⦁ Develops People and Teams ⦁ Thinks Strategically & Exercises Sound Judgment ⦁ Takes Ownership & Acts with Integrity ⦁ Builds Collaborative Relationships ⦁ Cultivates Innovation & Embraces Change WORKING CONDITIONS Work 40 hours per week with frequent overtime and call-outs in a high stress environment. Must be able to periodically work flex schedule (up to 10% of time) and respond to emergency call-outs in all types of weather conditions. May be required to travel inside and outside of the assigned service area. Ability and willingness to report to any Electric Delivery Operations Center. PHYSICAL DEMANDS/ REQUIREMENTS 30% of the time: Standing, Walking, Squatting 70% of the time: Driving, Traveling, Sitting Lifting Requirements: 10 lbs. or less = 75%; 10 - 30 lbs. = 20%; 30 lbs. and more = 5% TECO offers a competitive Benefits package!! Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more! STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. Pay Transparency Non-Discrimination Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

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