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Supervisor jobs in Rhode Island - 295 jobs

  • Production Supervisor

    Taylor Farms 4.5company rating

    Supervisor job in North Kingstown, RI

    Purpose of Role: The Production Supervisor is responsible for managing production employees and ensuring the production schedule is completed daily. The Production Supervisor is expected to ensure employees are trained to perform their jobs safely and efficiently as possible while following food safety guidelines. Role Requirements: · As the Production Supervisor, your job will be to ensure that production meets health, sanitation, and quality standards set by the corporation, food industry, and government agencies. You are required to supervise, lead and train staff in production requirements, quality of products, operation of equipment, and safety. Facilitate the achievement of Company goals in terms of efficiency targets and customer service objectives. Ability to work a flexible schedule, including longer days due to business needs, with no set end time, as well as weekends and the ability to change schedule as needed, due to business needs. Job Responsibilities: Ability to supervise and train employees in safe work and food handling practices. Ability to staff the line to labor plan to meet targets and ensure on-time production. Ability to understand and interpret production orders. Work with other departments to ensure raw product and quality specifications are met. Ability to complete forms and maintain daily required production documentation. Ensure employees are following GMP's while in the production room. Ensure all equipment and supplies needed for production are available for employees. Working with the Production Manager to ensure that the “live” training matrix is up to date and meets the needs of the business. Additional duties as required Work Experience and Qualifications Expected: 2+ years' supervisory experience in similar production and operational environment Experience in production of short shelf life, perishable, value added-commissary production Ability to work flexible shift schedule in cold environment Ability to understand and interpret production orders Bilingual Spanish is required Key Performance Indicators Labor performance Plan attainment Material usage variance Training plan attainment Incident rate less than site
    $51k-68k yearly est. 2d ago
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  • Air Operations Supervisor

    Collette 3.2company rating

    Supervisor job in Pawtucket, RI

    Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis. Primary Functions: Supervise, train and develop direct subordinates. Hold all subordinates accountable in obtaining each of their strategic tactics. Evaluate performance for all subordinates and provide continuous coaching throughout the year. Compose and deliver year end assessments for all subordinates in adherence to company policy. Work closely with retail air staff and client care center to help resolve any guest issues. Review and follow up on assignments and resolve problems to provide quality customer service. Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner. Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training. Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization. Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction. Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager. Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs. Prioritize workload and manage multiple priorities to meet expected deadlines. Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy. Training: Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department. Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions. Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations. Utilize Collette Connects to communication announcements, news stories and changes to the organization. Knowledge and Skills: Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs. Two years of experience desired, that is directly related to the duties and responsibilities specified. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Skill in customer service and fiscal management. Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements. Effective negotiation skills. Ability to communicate effectively, both orally and in writing. Employee development and performance management skills. Ability to make evaluative judgements. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to develop, plan, and implement short and long-range goals. Ability to investigate and analyze information and to draw conclusions. Ability to plan and organize to optimize productivity of team. Ability to analyze and solve problems. Maintains assigned work area in safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Performs other related duties as assigned or directed. Pay range: $43,000 - $58,000
    $43k-58k yearly 5d ago
  • Shift Supervisor

    de Foods (KFC

    Supervisor job in Providence, RI

    Shift Supervisor **We offer early wage access through Tapcheck so you can cash out on your wages before payday!** At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're ready for a career in restaurant management, our Shift Supervisor position is the right place to start. Working as a Shift Supervisor lets you develop your management skills while still having the time to do the things you enjoy. You'll benefit from our training and career opportunities and receive rewards and recognition for your efforts. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: We have a GREAT culture at KFC and look for GREAT people to add to our family. You know who you are --honest, energetic and fun. Able to get along and talk easily with people. You're never short of a smile and take real pride in your work; cope well under pressure and thrive on a challenge. A natural leader, you want to be captain because you can bring together a winning team.. You're all about teaching new things and motivating the team to work together. You set high standards for yourself and the people you work with - you love keeping things fun for the team and the customers. You want to learn how to run great restaurants from the best restaurant managers in the business. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and a true desire to learn and grow. Keep in mind, this is just basic information. You'll find out more after you apply. Independently owned, franchised, or licensed locations may have different requirements.
    $31k-39k yearly est. 2d ago
  • Portfolio Operations Lead, Indoor Retail

    Vontier

    Supervisor job in Providence, RI

    The Portfolio Operations leader drives solution and product performance within Indoor Retail through advanced P&L management, prioritization and execution of new product implementation into our factories, recommending and implementing FPP (80/20) behavior, and serves as a liaison between the General Management team and our various internal stakeholders (Operations, Finance, etc.). Responsibilities + Plant ParticipationRegularly participate in relevant factory meetings to keep the GM group informed of opportunities and concerns within the operational environment, enabling proactive problem-solving. + Lead the implementation of new product processes (such as operational lines or software introductions) that require support from the product group within operational facilities. + Facilitate monthly and quarterly SPR reviews, including Gate Reviews and Red Program Reviews. + Oversee the PI process and prioritize accordingly. + Manage Commercial and New Product Development milestones.Financial Management + Prepare regular financial and operational reviews for weekly management discussions to ensure teams remain on track. + Monitor trends and benchmarks critical to achieving top- and bottom-line performance for the P&L. + Drive FPP Simplification Input to Platform Roadmap and Lifecycle + Simplify and prioritize programs in alignment with profit & loss (P&L) investment expectations across the solution stack and regions. + Enable rapid decision-making and empower teams to propose solutions and escalate risks. + Collaborate with Product Managers to drive mid- and long-term growth of respective products through Marketing-Led Opportunities (MLOs).Governance & Decision-Making + Manage review agendas, driving decisions and follow-up actions. + Deploy Vontier Business System tools to enhance portfolio strategy execution.Team Enablement + Coach teams on gate criteria and review readiness. + Promote transparency, accountability, and cross-functional collaboration.M&A and Partner Technologies + Support commercialization of products. + Manage deal desk processes. + Who You Are (Qualifications) Required Skills / Qualifications / Certifications / Tech StackEssential + 6+ years proven experience in portfolio management, product strategy, or business operations. + 5+ years strong leadership and facilitation skills across cross-functional teams. + Demonstrated understanding of Product Improvement, Lifecycle management, Daily Management and Process Improvement frameworks for integrated solutions. + Ability to manage complex investment decisions and resource trade-offs. + Excellent communication and stakeholder engagement skills.Preferable + Bachelor's degree in Business, Engineering, or related field.Deliverables + Product P&L management, margin expansion, and lifecycle simplification. + Visual managed tool listing prioritized program list (PPL) + PPL aligned to Convenience Retail strategy and resource allocation + Ensure alignment of SPR gates to evaluate program readiness for investment decisions, commercialization and product lifecycle + Review programs off-track proposing solutions, resource asks and portfolio/regional implications + Run quarterly/monthly SPR reviews Outcomes + High degree of alignment among finance, operations, and product focused teams + Investment decisions and program prioritization linked to overall Convenience Retail and Vontier strategy + Increased Revenue and Operating Profit through FPP mindset + Accelerate time to revenue, optimize investments + Resource efficiency and utilization across portfolios Competencies + Strategic Thinking: Ability to align portfolio decisions with long-term business strategy. + Leadership & Influence: Facilitate cross-functional collaboration and drive decision-making. + Lean Fundamentals: Proficiency in VBS tools such as Focused Prioritization Planning, Value Stream Mapping, Standard Work, and Kaizen. + Customer-Centricity: Apply Voice of the Customer insights to prioritize high-value programs. + Rapid Decision-Making: Enable fast, transparent decisions through clear governance and data-driven insights. + Growth Mindset: Champion continuous improvement and innovation across the portfolio. + Communication: Clearly articulate priorities, program health, and strategic implications to leadership and teams. \#LI-LP1 #LI-Remote #findyourpath #fuelyourpassion The base compensation range for this position is $112,300 to $143,600 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS INVENCO by GVR** Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $112.3k-143.6k yearly 45d ago
  • Branch Operations Lead- Rhode Island Area

    JPMC

    Supervisor job in Providence, RI

    You have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs. As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch. A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations. Job responsibilities Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures Introduces customers to the branch team who will build relationships and assist with specialized financial needs Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards Required qualifications, capabilities, and skills High school degree, GED, or foreign equivalent Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements Availability to work Branch hours including weekends and some evenings Preferred qualifications, capabilities, and skills Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate Strong desire and ability to influence, educate, and connect team, partners, and customers to technology Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment Some College level or military equivalent or 2+ years of branch banking experience Training requirement Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role
    $75k-123k yearly est. Auto-Apply 60d+ ago
  • Operations Compliance Supervisor- Transportation Coordinating /Billing Departments

    STA Family of Companies

    Supervisor job in Rhode Island

    Job Title: Operations Compliance Supervisor- Transportation Coordinating/Billing Departments Department: Transportation and Billing Reports to: General Manager Work Type: Full-Time, Monday- Friday Salary Range: 60K, based on experience Location: Coventry, RI 02816 Job Summary: At TransPar, exceptional compliance to contracts, SOP's and IOP's as well as federal and state transportation laws, ensures a high level of customer service which is at the heart of our operations. We are looking for a dynamic leader who ideally brings both project management and transportation billing experience to this role. You will wear multiple hats while leading the review and accuracy of all billing efforts as well as leading the operations incident management and compliance efforts. You will collaborate with school administrators, school bus contractors, RIDE personnel, and internal teams to accomplish these tasks. Duties and Responsibilities: Become knowledge in the RIDE student management program and policies and use these tools to provide consistent student management support for the Statewide Transportation Program Coordinate with schools and districts when student or bus staff incidents occur and ensure the necessary steps are taken to resolve each incident. This may include taking calls, sending and responding to emails, and attending virtual or in person meetings Collaborate with schools and districts and parents to develop and ensure compliance with school bus transportation plans for students requiring additional support while riding the school bus Work with Statewide bus vendors management teams when an incident results in bus staff retraining, or route reassignment/removals Request, watch and store video footage provided by the bus vendor to clarify what occurred during an incident and provide these facts to a student's school team Billing related tasks and items such as generating monthly reports pulled from routing software Coordinating with the Accountant and ensuring compliance with the billing timeline Monthly student list and district invoice peer reviews Managing the statewide billing general email and phone line Maintain all student management and billing records Review for accuracy of all transportation payments and maintain an accurate AR report Maintain an accurate contact list of all district stakeholders utilizing the statewide transportation program Work with Accountant to create, update and review annual and quarterly reports such as, cost projections, non-public offset vendor PO's Requirements: High School Diploma or satisfactory completion of any General Education Development (GED) Program 3+ years of experience billing, accounting or a related role Strong background/knowledge in the use of Microsoft Office products, such as Word, Excel, and Outlook. Proficient in developing excel spreadsheets The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. TransPar is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.
    $42k-70k yearly est. 60d+ ago
  • Service Supervisor

    Default 4.5company rating

    Supervisor job in Rhode Island

    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Skills/Qualifications Required High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: Have an active driver's license Be at least 21 years of age Obtain a DOT medical certification Provide documentation regarding their previous employment Preferred Experience working in a sales related role Customer service experience, preferably in an industrial or service industry Training or instructor experience Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: • Competitive Pay • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) • Disability, Life and AD&D Insurance, 100% Company Paid • Paid Time Off and Holidays • Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift #INDT3
    $42k-60k yearly est. 56d ago
  • Customer Service Supervisor

    Care New England 4.4company rating

    Supervisor job in Warwick, RI

    The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $34k-48k yearly est. 60d+ ago
  • Supervisor Coach

    Orbis Sibro, Inc. 4.0company rating

    Supervisor job in Newport, RI

    Provide deck plate supervisor coaching and mentoring to improve productivity to required level and drive schedule adherence without compromising safety or quality: Salary for this position is $150K-$170K per year. Positions are available in Quonset Point, RI and Groton, CT. * Coach supervisor on ensuring work to be performed is properly staged and communicated/briefed to assigned workers: * Setting clear and unambiguous expectations to workers for work progress to be achieved in ½ shift increments. Lead workers to ownership of output and outcomes. * Ensuring backup tasks are defined and expectations for backup tasks are in place if primary task(s) is(are) not able to make required progress. * Ensuring clear and unambiguous expectations are set for workers for rapidly communicating barriers and challenges for making required progress and for communicating progress on a half-shift by half-shift basis. * Ensuring supervisors can effectively lead workers to achieving target time on task and required progress and productivity. * Ensuring work site conditions are understood by the supervisor and ready for workers. * Ensuring work support is ready for work and workers, e.g., services, work instructions, tools, and equipment. * Coach supervisor on effective supervision of work in progress: * Coaching on how to increase supervisor's deckplate presence and effectiveness of presence to ensure required progress is being made prior to it being unachievable. I.e., (1) there is no substitute for deck plate presence and direct observation of work in progress and (2) progress to be achieved by lunch must be achieved by lunch. * Coaching on problem resolution, e.g., resolution of problems with paperwork, tooling & equipment, with as-found conditions, and material. * Coaching on how to ensure work package documentation requirements are kept up with. * Identifying through direct observation opportunities to improve productivity, e.g., through better access to tools, equipment, and materials and following through on communicating to functional owners and ensuring they follow through. * Attend meetings with Supervisor. Provide coaching on how to prepare, how to listen, how to respond at meetings. * Be on deckplate When Supervisor is encumbered with mandatory tasks, e.g., time-and-attendance system tasks, that pull supervisor away from deckplate. * Spend at least 4 hours a day on deckplate. * Ensuring handoffs to successor and supporting trades are planned for and made without delay. * Ensuring work that is handed off to 2nd shift starts without delay and expected progress communicated and agreed upon. Required Skills and/or Experience: * Minimum 10 years of Supervisory experience in an industrial environment within shipbuilding industry. Degree Requirements: * None * Must be a US Citizen * A secret security clearance
    $43k-64k yearly est. 60d+ ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Supervisor job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class “D” License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. Auto-Apply 60d+ ago
  • Operations Supervisor - Structural

    Entry Level In North Kingstown, Rhode Island

    Supervisor job in North Kingstown, RI

    General Dynamics Electric Boat, the nation's premier designer and builder of nuclear submarines, is seeking Operations Supervisors to take part in building the most complex product in the world. The Operations Supervisor - Structural must possess an energetic and positive attitude and be willing to change and develop as requirements of assigned tasks dictate. Responsibilities include: Daily assignments and overall coordination of employees to ensure maximum performance, efficiency and quality of functions Ability to effectively organize and assign work to hourly employees such that safety, quality, schedule and cost objectives are met Ability to set, assign and measure daily production goals, instruct, mentor, motivate and hold crew members accountable as required Demonstrate continuous effort to improve operations, reduce work order span times, streamline work processes and work cooperatively with other multi-trade Supervisors on the team to provide first time quality on time Implement process improvement projects and review production methods and capabilities Optimize efforts to meet objectives related to costs, scheduling, training, safety, and quality Possess knowledge of safe work practices; ability to comprehend and follow or issue verbal and /or written instructions; willing to work as necessary to support production needs Able to communicate effectively both orally and in writing with subordinates and supervisors Benefits and Perks: Paid vacation, plus 10 paid holidays each year Full Medical and Dental Vision Plan and Optical Shop Employee Pharmacy Life Insurance Accidental Death and Dismemberment Insurance Flexible Spending Accounts for health and care giving HSA with company seed and match program Generous Stock Savings and Investment Plan (401K) Athletic Club and Fitness Center Discounts to local and national vendors Relocation Assistance for those that qualify This position is located at the Quonset Point facility in North Kingstown, RI Qualifications Required: High school diploma or equivalent 3+ years of shipfitting, welding, construction or carpentry experience Proficiency in blueprint and drawing interpretation Possess strong PC skills including proficiency with the MS Word and Excel Available to work all shifts, including extended hours, weekends or holidays as business needs dictate Ability to obtain and maintain a security clearance through the Department of Defense Preferred: 3+ years of supervisory/leadership experience in a relevant field 5+ years of shipfitting, welding, construction or carpentry experience Previous EB experience Previous structural/steel fabrication experience Vocational, Technical and Community Colleges or Apprentice programs Relevant education or training MDU Navy/military Skills Good organizational, presentation and communication skills Ability to interact with various levels of employees in the organization Demonstrated leadership skills Attention to detail Physical Qualifications Climbing, Color Vision, Crawling, Kneeling, Light Lifting, Pulling, Pushing, Reaching, Stooping, Twisting Environmental Attributes Cold, Dry, Dusty, Fumes, Hot, Inside, Noise, Oily We can recommend jobs specifically for you! Click here to get started.
    $42k-72k yearly est. Auto-Apply 4d ago
  • Call Center Supervisor

    Carshop

    Supervisor job in Warwick, RI

    Penske Automotive Group is looking for a motivated Customer Service Supervisor to join our call center and help deliver extraordinary customer service experiences. The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruiting and training new hires. Effective communication and other related duties will also be required. DUTIES AND RESPONSIBILITIES include the following but not limited to: Provide consistently outstanding quality service to internal and external customers by setting the initial impression of Penske Automotive Group (PAG) and the dealerships as a professional, customer-oriented company keeping our customer's needs first and foremost. Review employment applications and participate in the interviewing process Performance evaluation process for team members Assist with associate training and coaching Employee counseling and performance improvement process Be familiar with the business concepts, practices, and procedures of the Contact Center being able to lead and direct associates to adhere to the department's service excellence standards ensuring timely processing of external and internal calls. The Contact Center Supervisor will be expected to: Embody the department's mission statement and goals Demonstrate positive attitude Keep your team focused during challenging situations - Leadership Provide constructive feedback and recognition to Manager Identify areas of improvement and evaluate method of training needed ADDITIONAL ACCOUNTABLITIES: Arrive to work on time Follow instructions and communicate regularly with manager Interact effectively with co-workers Understand and follow work rules and procedures Accept constructive criticism Professional appearance required QUALIFICATIONS Be representative of: Uncompromising integrity in all that we do and how we relate to co-workers and to our guests A consistent, as well as, flexible schedule EDUCATION and/or EXPERIENCE High School diploma or GED Previous supervisory experience, preferable position specific LANGUAGE SKILLS Excellent oral and written communication skills SCOPE OF POSITION This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
    $35k-56k yearly est. 17h ago
  • Tax Supervisor - Fiduciary & Individual Tax

    Kahn Litwin Renza 4.2company rating

    Supervisor job in Middletown, RI

    KLR is a leading New England Regional Public Accounting Firm, consistently ranked among the Top 100 firms in the United States. With more than 350 professionals across eight office locations-including Andover, Boston, Bradenton, Lausanne, Newport, Pawtucket, Providence, and Waltham-KLR delivers assurance, tax, and business advisory services to private and publicly held companies nationwide and abroad. Recognized as a Best Place to Work for 19 years, KLR is committed to fostering a culture of collaboration, growth, and innovation. Due to growth, we are seeking a Tax Supervisor to join our Fiduciary & Individual Tax Group, based out of our Andover, Boston, Providence, or Newport offices on a flexible hybrid basis. As a key member of our Tax Team, the Supervisor will utilize their technical skills and educational background and apply expertise on a variety of engagements with clients of the Firm. This critical role in our growing Tax practice includes managing client relationships, performing technical tax work and managing staff. Our department is dedicated to assisting various clients with tax compliance and planning. Job Responsibilities Perform diversified tax services, with a focus on individuals and for-profit entities. Prepares personal and corporate tax returns, including the most complex. Review less complicated personal and business returns. Prepares BNA Income Tax projections and becomes involved in planning for less complex clients. Assists accounting and auditing staff members in client meetings. Analyzes IRS notices and drafts responses. Reviews IRS notice responses prepared by staff tax accountants. Delegates work to tax staff accountants and supervises work. Participates in tax department administrative projects. Acts as director-in-charge for personal tax return clients. Acts as key client contact person for smaller engagements. Bills clients and discusses fees with smaller clients. Establishes good working relationships with all partners and staff members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change from time to time with notice whenever possible, but not guaranteed. Job Qualifications Bachelor's degree in accounting Master's degree in Taxation or related field preferred 4+ years of accounting experience prior experience in public accounting Currently having; or in the process of qualifying for CPA, or Enrolled Agent (EA) Demonstrated ability to communicate verbally and in writing, both internally and externally Demonstrated project management skills Proficient use of applicable technology This is a full-time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours, including some evenings and weekends, will be required during peak busy seasons. Pay Range: The salary range for this position is included below. Individual salaries within this range do not include benefits and bonus potential, and are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location. $90,000.00 - $120,000.00 Benefits KLR offers a wide range of benefits including: health and dental insurance, paid time-off and a competitive retirement savings plan. We offer tuition assistance, in-house education programs and offer employees opportunities for community involvement. Come join a firm who has recently been recognized as a “Best Place to Work” for 19 years by the Providence Business Journal and voted as a Top 100 Firm in the country by Accounting Today! KLR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.
    $90k-120k yearly Auto-Apply 60d+ ago
  • Lead of Membership Operations

    Jewish Alliance of Greater Rhode Island 4.0company rating

    Supervisor job in Providence, RI

    Join Our Team During the Busiest Time of Year! We're looking for a key support team member to help us deliver exceptional experiences during our peak season at the Dwares JCC. For 90 days, you'll play an important role in creating a welcoming environment and supporting our membership operations. What You'll Do: Cover the welcome desk and assist members during high-traffic times. Provide tours to prospective members and help with onboarding. Support health club operations, including locker assignments. Handle initial member questions and concerns with professionalism. Work alongside a collaborative team committed to wellness and community. Why Join Us? Be part of a vibrant, mission-driven organization. Gain hands-on experience in customer service and membership operations. Help create a thriving community during the most exciting time of year! ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Status: 30 hours, Non-Exempt Reports to: Manager of Membership Operations Summary of Job Description The Lead of Membership Operations plays a key role in creating a welcoming, thriving community at the Dwares JCC. This position focuses on member engagement and operational excellence, ensuring every interaction reflects our commitment to wellness and inclusivity. Responsibilities include covering the welcome desk, mentoring and training the welcome desk team, providing tours, managing health club memberships (including locker assignments), supporting administrative operations, handling initial member concerns, and fostering a collaborative environment that inspires connection and belonging. Primary Responsibilities Welcome Desk Leadership Cover the welcome desk as needed to ensure smooth daily operations. Act as a mentor to the welcome desk team, modeling exceptional customer service. Train staff on giving engaging, informative tours to prospective members. Membership Management Manage health club memberships, including tracking locker assignments and related services. Assist with membership applications, renewals, cancellations, and CRM data entry. Generate membership reports and track usage trends. Collaborate with accounting on outstanding balances and scholarship requests. Member Engagement Handle initial member issues with empathy and efficiency, escalating when necessary. Build positive relationships with members and staff to create a supportive, wellness-focused community. Community Building Promote a culture of collaboration and positivity among staff and members. Support programs and initiatives that enhance member experience and retention. Other Duties Maintain program materials and ensure adequate supply throughout the building. Perform additional related duties as assigned. Qualifications Qualifications Bachelor's degree preferred, Associate degree required. Demonstrated alignment with the Alliance's core values. Experience working in hospitality, customer service, or wellness center Expert in customer service and interpersonal skills. Ability to mentor and train team members effectively. Organizational and administrative proficiency, including Microsoft Office and CRM systems. Experience in membership development and community engagement. Ability to work rotating nights and weekends.
    $24k-34k yearly est. 6d ago
  • Operations Compliance Supervisor- Transportation Coordinating /Billing Departments

    Transpar Group Inc.

    Supervisor job in Coventry, RI

    Job Description Job Title: Operations Compliance Supervisor- Transportation Coordinating/Billing Departments Department: Transportation and Billing Reports to: General Manager Work Type: Full-Time, Monday- Friday Salary Range: 60K, based on experience Location: Coventry, RI 02816 Job Summary: At TransPar, exceptional compliance to contracts, SOP's and IOP's as well as federal and state transportation laws, ensures a high level of customer service which is at the heart of our operations. We are looking for a dynamic leader who ideally brings both project management and transportation billing experience to this role. You will wear multiple hats while leading the review and accuracy of all billing efforts as well as leading the operations incident management and compliance efforts. You will collaborate with school administrators, school bus contractors, RIDE personnel, and internal teams to accomplish these tasks. Duties and Responsibilities: Become knowledge in the RIDE student management program and policies and use these tools to provide consistent student management support for the Statewide Transportation Program Coordinate with schools and districts when student or bus staff incidents occur and ensure the necessary steps are taken to resolve each incident. This may include taking calls, sending and responding to emails, and attending virtual or in person meetings Collaborate with schools and districts and parents to develop and ensure compliance with school bus transportation plans for students requiring additional support while riding the school bus Work with Statewide bus vendors management teams when an incident results in bus staff retraining, or route reassignment/removals Request, watch and store video footage provided by the bus vendor to clarify what occurred during an incident and provide these facts to a student's school team Billing related tasks and items such as generating monthly reports pulled from routing software Coordinating with the Accountant and ensuring compliance with the billing timeline Monthly student list and district invoice peer reviews Managing the statewide billing general email and phone line Maintain all student management and billing records Review for accuracy of all transportation payments and maintain an accurate AR report Maintain an accurate contact list of all district stakeholders utilizing the statewide transportation program Work with Accountant to create, update and review annual and quarterly reports such as, cost projections, non-public offset vendor PO's Requirements: High School Diploma or satisfactory completion of any General Education Development (GED) Program 3+ years of experience billing, accounting or a related role Strong background/knowledge in the use of Microsoft Office products, such as Word, Excel, and Outlook. Proficient in developing excel spreadsheets The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. TransPar is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.
    $42k-71k yearly est. 13d ago
  • Team Leader - IICAPS

    Newport County Community Mental Health Center 3.7company rating

    Supervisor job in Middletown, RI

    Job DescriptionDescription: WHO WE ARE… Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic. For more information visit our website: *************************** WHO WE ARE LOOKING FOR… Mission- Aligned: You are excited to be a part of Newport Mental Health's mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care. Ally: You intentionally foster belonging, personal growth, and empowerment for all. You're a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities. Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes. Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines. WHAT WE OFFER… Excellent Health and Dental Insurance Vacation, Sick and Personal time accrued biweekly. Up to 11 Paid Holidays Retirement program through Mutual of America Additional supplemental insurance programs Tuition reimbursement Mileage reimbursement Employer paid life insurance Flexible spending account (FSA) and dependent care (DCA) spending accounts. WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) … The Team Lead oversees, coordinates, and ensures the effective delivery of Intensive In-Home Child and Adolescent Psychiatric Services (IICAPS) for children, adolescents, and their families. This position combines clinical supervision with program administration, managing the day-to-day operations of the IICAPS program, ensuring model fidelity, and promoting high-quality, trauma-informed care. The Coordinator provides clinical supervision to IICAPS teams, ensures compliance with all regulatory and program standards, and fosters a collaborative, supportive, and learning-oriented environment. Essential Duties: Provide individual and group clinical supervision and guidance to IICAPS clinicians (therapists, case managers, and support staff), ensuring fidelity to the IICAPS model, adherence to clinical boundaries, and support for licensure supervision where appropriate. Facilitate regular team meetings, case consultations, and clinical reviews to ensure effective treatment planning, model fidelity, and therapeutic progress. Support teams in developing and reviewing Family Cycle drafts, clinical formulations, diagnoses, and treatment plans that reflect the child and family's perspectives. Provide back-up clinical coverage and crisis response as needed; may carry a small caseload depending on program size. Manage day-to-day program operations, including team assignments, scheduling, and case flow management. Determine if children referred to IICAPS meet medical necessity criteria for services. Serve as liaison among clinical teams, the Administrative Team, referral sources, community partners, and external agencies to ensure seamless coordination and continuity of care with schools, hospitals, and other providers. Oversee clinical and administrative documentation to ensure compliance with organizational, state, and payer requirements, including billing, insurance authorizations, and data integrity. Monitor and evaluate program outcomes, treatment fidelity, and service quality; lead quality improvement initiatives that use data and feedback to enhance clinical effectiveness and operational efficiency. Provide ongoing training, workshops, and professional development to strengthen staff clinical, administrative, and cultural competence. Stay informed about current trends, evidence-based practices, and regulatory updates in child and adolescent mental health and in-home service delivery. Promote a culture of collaboration within the program and organization. Participate in leadership meetings, cross-program initiatives, and organizational planning. Requirements: WHAT WE EXPECT OF YOU… Master's degree in Social Work, Psychology, Counseling, or related field. Licensed Clinical Social Worker (LCSW), Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), Licensed Chemical Dependency Professional (LCDP), or Registered Nurse (RN) licensure required. Minimum 5 years of experience in providing mental health services to children, adolescents, and families, preferably in an intensive in-home or community-based setting. Proven experience in clinical supervision, team leadership, and program management. Strong knowledge of child and adolescent mental health disorders, therapeutic interventions, and crisis intervention techniques. Excellent communication, interpersonal, and organizational skills. Ability to work collaboratively within a multidisciplinary team and with external stakeholders. A track record in setting priorities, shaping processes and developing infrastructure to ensure team productivity and efficiency Demonstrated understanding and respect for the cultural and religious beliefs of clients and families Valid Driver's License with reliable transportation to travel to our facilities throughout the area. APPLY NOW Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources: Human Resources Newport Mental Health 42 Valley Road Middletown, RI 02842 Tel: ************ Fax: ************ Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
    $50k-90k yearly est. 17d ago
  • Customer Service Supervisor

    Kent Hospital 4.6company rating

    Supervisor job in Warwick, RI

    The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $31k-42k yearly est. 9d ago
  • Health Information Operations Supervisor

    Datavant

    Supervisor job in Providence, RI

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites. **You will:** + Have a passion to lead, train and motivate a growing and excited Team. + Communicate and collaborate with leadership on issues, opportunities, or challenges. + Lead Audit Team which receives requests from Payors + Review data and provide client and leadership solutions + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. + Manage the Request coming in from the Risk Management Team of the client + Be the leader of client locations and plan for fluctuating needs. + Oversee the escalation calls from our centralized call centers + Participates in project teams and committees to advance operational Strategies and initiatives + Coordinates with location/client management on complex issues while building a strong relationship **What you will bring to the table:** + A true leadership philosophy in which the goal of the leader is to serve + Ability to support clients and your Team working both on-site and remotely. + 1-2 years of Health Information related experience + Well-versed with HIPAA standards. + A knack for presenting to leadership, clients, and your Team via Video or in person. + Solution provider and forward thinking + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Power BI, MS Office **Bonus points if:** + EMR experience with EPIC, or Cerner. + Previous production/metric-based work experience + Team building and experience elevating individuals' careers. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $21.25-$27.13 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $21.3-27.1 hourly 2d ago
  • Team Lead

    Rack Room Shoes Inc. 4.2company rating

    Supervisor job in Smithfield, RI

    31328 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility * Primary responsibility is the safety and welfare of employees and customers. * Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. * All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures * Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory * Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage * Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance * Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards * Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. * Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 262 Rack Room Shoes 262 Pay Range: Carolina Premium Outlets 1025 Industrial Prk Dr Ste 940 About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Smithfield, North Carolina US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
    $35k-51k yearly est. 53d ago
  • Sanitation Supervisor

    Taylor Farms 4.5company rating

    Supervisor job in North Kingstown, RI

    Purpose of Role: Under the direction of the Sanitation Manager, the Sanitation Supervisor oversees all initiatives related to food safety and hygiene. Coordinating all cleaning and vermin control procedures, the Sanitation Supervisor ensures that the facility is in compliance with all Company local, state and federal food sanitation standards. Job Responsibilities: Enforce the policies and procedures surrounding the food safety and hygiene Examine all manufacturing equipment to ensure that it works properly and meets all governmental standards In instances of violations, develops a plan to correct the situation Consult with management to address compliance issues and make recommendations to improve processes Managing vendor relationships, procures and engages services of vermin control companies Developing training programs related to sanitation law and company best practices, delivers these initiatives to employees in one-on-one and group settings Keeps detail records of all sanitation related activities, such as inspections and violations, also notating how and when each situation was resolved Additional duties as required Work Experience and Qualifications Expected: Previous experience as Sanitation Supervisor for a food manufacturing company Experience with project management USDA experience preferred HACCP - Hazard Analysis Critical Control Point experience · 5+ years of supervisory experience preferred · Working knowledge of GMP's and MSS · Excellent oral and written communications skills · Word, Excel and Access experience required Key Performance Indicators Completion of sanitation schedule Compliance with swab program (ATP and listeria swabs) Completion of corrective actions for any out of specification swab results
    $39k-49k yearly est. 2d ago

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Top 10 Supervisor companies in RI

  1. KLR

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  7. Care New England Health System

  8. Justice Resource Institute

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