Print Production Manager
Supervisor job in Fairfield, CT
Print Production Supervisor:
The Print Production Supervisor is responsible for overseeing all aspects of our industrial printing production floor, including personnel management, process optimization, equipment efficiency, scheduling, and quality control. This role ensures that production goals are met or exceeded while maintaining safety standards and continuous improvement in processes and performance. The ideal candidate will be an experienced leader with a strong background in industrial printing, lean manufacturing, and team development.
Key Responsibilities: Print Production Supervisor:
Plan, coordinate, and control production processes to meet customer deadlines.
Conduct material inventory to ensure stock levels are accurate to mitigate a slowdown in production.
Develop daily and weekly production schedules based on sales orders, inventory levels, and capacity planning.
Monitor production output and adjust resources, shifts, and operations as needed to stay on track.
Ensure compliance with job specifications, color standards, and print tolerances.
Identify opportunities to optimize machine utilization, reduce setup time, and minimize waste.
Lead, mentor, and manage a team of operators, technicians, and production staff.
Provide training and development programs to ensure operators follow best practices and are cross-trained across functions.
Conduct regular team meetings, shift handovers, and performance evaluations.
Foster a culture of accountability, respect, safety, and continuous improvement.
Ensure strict adherence to quality standards, print registration, ink color matching, and defect control.
Work closely with Quality Assurance to troubleshoot defects, customer complaints, and in-process inspections.
Enforce company and OSHA safety protocols and ensure a clean, organized production area.
Collaborate with Engineering, Sales, Customer Service, and Purchasing to ensure smooth order flow, material availability, and technical feasibility.
Provide accurate updates on order status, production bottlenecks, and customer delivery timelines.
Participate in new product launches and prototyping efforts with engineering support.
Support shipping and receiving products and materials. (As needed)
Required Qualifications: Print Production Supervisor:
Bachelor's degree in manufacturing, Industrial Engineering, Business Administration, or a related field (or equivalent experience).
5-10 years of experience in a production management role, preferably in industrial printing or packaging manufacturing.
Proven experience managing teams in a high-mix, low-to-medium volume environment.
Strong knowledge of production planning tools, print workflow management, and ERP systems.
Exceptional leadership and communication skills; able to motivate and manage diverse teams.
Solid understanding of color theory, ink systems, registration techniques, and substrates (plastics, films, foils, etc.).
Proficient in Lean, Six Sigma, and/or ISO 9001:2015 standards.
Ability to troubleshoot production, personnel, or equipment issues calmly and effectively.
Working knowledge of maintenance scheduling and preventive maintenance programs.
Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.
Sales Supervisor, Southampton
Supervisor job in Southampton, NY
The Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager. This opportunity is based in our Southampton location.
Responsibilities:
SALES LEADERSHIP:
Assumes Manager's role in supervising staff in absence of Store Manager and Assistant Manager
Strives for sales excellence and results
Ensures selling standards are met
Works with customers and models excellent customer service and clienteling skills
Maximizes sales through strong floor supervision
ASSOCIATE DEVELOPMENT:
Ensure associates are trained on product knowledge, selling skills and customer service and operations
Provides information and feedback for Sales Associates
Team sells with Sales Associates to contribute to the development of the selling team
OPERATIONAL EXCELLENCE:
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Helps execute floor-set and promotional directives
Works as a member of the team to insure all store standards are met
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
PHYSICAL DEMANDS:
Ability to operate computer/cash register
Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet
Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds
WORK ENVIRONMENT:
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
Requirements:
Minimum of 2 years retail Store Management position/ experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
The base hourly range for this role is between $22.00 and $24.00. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Real Estate Team Lead
Supervisor job in Bridgeport, CT
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
Ambulance Operations Supervisor
Supervisor job in Bohemia, NY
Emergency Ambulance Service (EAS) is a private company providing medical transportation solutions for our patients and clients.
EAS is seeking an experienced senior manager in the EMS field to fill a position in our Bohemia Location.
This position is responsible for overall direction, planning, implementation, and maintenance of both Emergency Medical Services and routine transport services to communities and facilities served by EAS
Oversees the Operations Department consisting of EMS Operations, Dispatch, Patient Scheduling in accordance with the organization's Statement of Values
Ensures proper leadership and staff coverage to meet daily projected ambulance runs
Oversees coaching, guidance, discipline, and/or termination for team members and Operations leadership
Responds to senior management inquiries regarding EMS performance
Maintains standard operating policies, procedures and guidelines for services, personnel, equipment, and vehicles
Confirms timely and accurate implementation, personnel training, and compliance
Monitor and ensure compliance with all external contracts
Qualifications:
Minimum of 3 years experience in EMS
Experience with managing staff
Ability to organize, manage and communicate with all staff and senior executives.
Manufacturing Supervisor
Supervisor job in Groton, CT
At Doncasters in Groton, CT, we have an exciting opportunity for a Manufacturing Supervisor to join our team.
This is a salaried opportunity to work with motivated employees and our Management Team to become a part of a successful Industrial Casting Company with good work life balance.
The Role
In this role, you will be responsible for adherence to process control procedures, operating instructions, and all quality control instructions. The primary responsibility is safely manufacturing a quality product with minimal scrap or rework, while meeting customer specifications. You will also have the opportunity to develop and train employees to meet or exceed company goals while maintaining a positive morale.
Interested?
If you have any of the below skills, we would love to talk to you about your next career move:
Demonstrated ability to manage multiple tasks and priorities and easily adapt to changing situations and priorities.
Requires that the incumbent be organized, self-motivated individual who can work independently as well as work effectively in a collaborative team environment.
Demonstrated ability to lead people and get results through others preferred.
Excellent verbal and written communication skills or the ability to develop the skills required.
Computer literate, particularly in spreadsheet; financial; inventory and production planning and tracking applications.
Demonstrated ability to develop, execute and deliver results in conformance with action plans.
Provide strategic and day to day leadership for designated product mix, developing a skilled and motivated workforce to support achievement of objectives.
Maximize productivity through achieving operational standard hours, booking operations, monitoring recoveries, investigating underperformance and taking corrective action.
Assist in developing and executing plan to increase overall engineering and production competitiveness, through innovation and new techniques to establish a highly competitive lean organization.
Optimization of factory performance and efficiency, ensuring that process flow, manufacturing methods, tooling fixtures and equipment utilization are cost competitive and sustainable.
Ensures designated product mix is driven through process to deliver OTIF; utilizing resources such as maintenance, engineering and quality as required.
Why join our team?
Doncasters of Groton is a growing business that balances the demands of the business with the needs of personal life. We are looking for self- motivated individuals who share the vision of becoming a global leader and ready to put your career in motion.
Doncasters Values:
We foster a winning mindset that enables everyone to be both safe and able to fulfil their potential. We strive for excellence, commitment, integrity and team work in the pursuit of our goals.
Equal opportunities
Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, gender, disability, sexual orientation, veteran status or religious belief. We provide a fully inclusive and accessible recruitment process; if you require any support or assistance to enable a successful application, please contact ********************** .
Customer Service Supervisor
Supervisor job in Commack, NY
Job Description
Join GEICO Commack, a dynamic and innovative team situated in the heart of Commack, New York. We are on the lookout for a Customer Service Supervisor who thrives in a vibrant environment and enjoys leading a team to new heights. As part of GEICO Commack, you will have the opportunity to work closely with a talented group of individuals dedicated to delivering exceptional service. In this on-site role, you will play a crucial role in ensuring that our customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective service strategies, and exceeding customer expectations. If you're passionate about customer service and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Commack is the place for you. We invite you to become a driving force in our team-oriented culture.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Profit Sharing
Comfortable Work Environment
Team Outings
Monthly Bonus Program
Responsibilities
Leadership: Oversee the daily operations of the customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently.
Performance Monitoring: Track and evaluate team performance against service metrics, providing feedback and coaching where necessary to enhance customer satisfaction.
Training and Development: Facilitate the onboarding and ongoing training of customer service representatives, fostering a supportive and knowledge-sharing environment.
Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions.
Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care.
Continuous Improvement: Identify opportunities for process improvements within the customer service department to enhance productivity and service quality.
Reporting: Prepare regular reports on customer service activities, trends, and team performance for senior management review.
Requirements
Experience: Proven experience in an insurance customer service role, with at least 2 years in a supervisory or managerial capacity. GEICO Supervisory experience preferred. Bilingual (English/Spanish) preferred.
Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team.
Communication: Excellent written and verbal communication skills.
Problem-Solving: Demonstrated ability to solve problems efficiently and effectively.
Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities.
Analytical Skills: Ability to analyze data and identify trends for improvement.
Education: A bachelor's degree in Business, Management, or a related field is preferred.
Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients.
Flexibility: Willing to work in a dynamic, fast-paced environment.
Supervisor Of Clinical Services
Supervisor job in Waterford, CT
Benefits:
401(k)
Bonus based on performance
Company car
Competitive salary
Health insurance
Paid time off
Signing bonus
Training & development
🚨 Now Hiring: Supervisor of Clinical Services - Home Health Care 🚨📍
Based in Waterford, Connecticut | $100K+ Bonus + Benefits | $10,000 Sign-On Bonus!
Are you a clinical leader ready to make a real impact in the lives of patients and the professionals who care for them? We are searching for a Supervisor of Clinical Services to join our growing home health care team in Connecticut!As a key member of our leadership team, you'll play a critical role in driving high-quality patient care, supporting exceptional field based clinicians, and ensuring regulatory compliance in accordance with Connecticut Department of Public Health (DPH) standards.
Why You'll Love Working With Us:
✅ $100,000+ Base Salary
✅ Performance Bonus Opportunities
✅ $10,000 Sign-On Bonus
✅ Company Vehicle + Mobile Phone Provided
✅ Supportive Leadership + Growth Pathways
What You'll Do:
Oversee and support clinical staff in the delivery of home health care services across a defined service area
Ensure compliance with CT DPH regulations and clinical best practices
Lead case conferences, quality improvement initiatives, and documentation review
Collaborate with interdisciplinary teams to maintain high standards of patient care
Serve as a mentor and resource for field staff, providing hands-on guidance and support
Participate in the recruitment, training, and retention of top clinical talent
Act as a liaison between clinical operations and executive leadership
Who You Are:
✔ A Registered Nurse (RN) licensed in Connecticut
✔ A minimum of 2 years of clinical experience in home health care
✔ At least 1 year of supervisory/management experience in a home health setting
✔ A passionate leader with strong organizational and communication skills
✔ A driver of quality, compliance, and compassionate care
About Us:
We are a values-based home health care provider dedicated to clinical excellence, compassionate service, and innovation. With a footprint across multiple states, we empower our teams with the resources they need to succeed-and the autonomy to make a difference.
Ready to Lead With Purpose?
Apply today and step into a role that offers growth, impact, and unmatched support. Let's elevate home care together.📩
Apply now or email your resume to *************************
Compensation: $100,000.00 per year
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Connecticut Association for Healthcare at Home.
Auto-ApplyBranch Operations Lead - Westport Main St - Westport, CT
Supervisor job in Westport, CT
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
**Job responsibilities**
+ Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
+ Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
+ Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
+ Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
+ Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
+ Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
+ Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
**Required qualifications, capabilities, and skills**
+ You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
+ You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
+ You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
+ You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
+ You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
+ You have 1+ years of retail banking experience.
+ You have a high school degree, GED, or foreign equivalent.
+ You have the ability to work branch hours including weekends and evenings.
**Preferred qualifications, capabilities, and skills**
+ You have 6+ months of Associate Banker (Teller) experience.
+ You have a college degree or military equivalent.
**Training and Travel Requirement**
+ You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
+ You'll need to be able to travel as required for in-person training and meetings.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Westport,CT $28.75 - $35.05 / hour
Manufacturing Supervisor I
Supervisor job in Kings Park, NY
WHO WE ARE:
Dejana Truck & Utility is a division of Douglas Dynamics, North America s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.
HOW WE DO IT:
Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:
Be Customer & Results Driven
Anticipate the Possibilities
Collaborate & Care
Communicate Responsibly
Develop Self & Others
Get Better Every Day
HOW YOU WILL CONTRIBUTE:
This is a full-time position responsible for directing departmental activities and supervising shop floor associates (SFA s) in the manufacturing environment. Manufacturing Supervisors plan and assign work, implement policies and procedures. They also recommend improvements in production methods, equipment operating procedures, and working conditions. This position impacts efficient and timely manufacture of products and the effectiveness of support activities.
MAJOR DUTIES AND RESPONSIBILITIES:
Enforce safety regulations and take action to remove safety hazards.
Manage daily production schedule and corresponding manpower requirements to meet production targets.
Trouble-shoot equipment to maximize efficiency and minimize down time.
Ensure materials and processes result in the production of products that meet quality standards.
Observe, train and coach employees, ensuring conformance to safety and operating procedures while maintaining the required production output.
Establish and maintain lean metrics and communicate the results to management.
Support and participate in Kaizen & 3P events.
Initiate Human Resource actions including candidate selection, training, performance review, disciplinary action, and termination of shop floor associates.
Support a lean culture and drive process improvement initiatives.
Manages departmental and plant priorities.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
WHAT WE OFFER YOU:
A fulfilling career with the ability to contribute to an industry leader.
A comprehensive suite of benefits.
Salary ranging from $66,138.00 - $102,183.00.
Actual compensation will be based on a variety of factors, including experience and qualifications.
A generous 401k match.
Profit sharing for all full-time employees.
EDUCATION:
A 2-Year Technical/associate degree, or equivalent experience as a supervisor in a manufacturing setting.
Bachelor s degree preferred.
EXPERIENCE:
Experience in assembly and installation of truck and cargo equipment with exposure to shop floor processes in a manufacturing environment is preferred.
Proficient in the use of Microsoft Office software.
Proficient in the use of manufacturing software.
Competency in Lean Manufacturing concepts such as Kaizen, 3P, and 6S is preferred.
Knowledge of establishing and maintaining Lean Manufacturing programs and metrics related to Safety, Quality, Delivery, and Cost (SQDC).
Possess a mechanical aptitude and problem-solving ability.
Thorough technical knowledge of assigned products.
KNOWLEDGE & SKILLS:
Mechanically inclined and self-motivated.
Organized, detail orientated, and skilled at following up on projects and tasks.
Team player with excellent interpersonal and communication skills.
Ability to lead employees working in a team environment.
Ability to be present on the shop floor to supervise projects and tasks.
WORKING CONDITIONS:
Employee will spend majority of the day on the shop floor and will be exposed to moving equipment, fumes, loud noise, and high temperature. Must be able to wear required PPE and must be comfortable in a fast pace, continuously changing environment.
Majority of the day will be spent on the shop floor and will be exposed to moving equipment, fumes, loud noise, and high temperature.
Must be able to wear required PPE and must be comfortable in a fast pace, continuously changing environment.
Dejana Truck and Utility Equipment uses E-Verify for I-9 processing and all candidates must be eligible to work in the US. All positions require background checks and driver positions also require mvr/drug/alcohol testing before and/or during employment. If you agree and you wish to apply for a position, please continue with your submission. Thank you for your interest.
Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.
We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.
As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.
Dejana Truck and Utility Equipment is a proud sponsor of GEDWorks, a company sponsored program to help any employee (or their family member) earn their GED as they work for us.
Residential Assistant Supervisor - Mental Health
Supervisor job in Oakdale, NY
Job Description
Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island.
*$500 Sign-on Bonus!*
Options for Community Living, Inc. is looking for an Assistant Supervisor to join our team! An ideal candidate should meet the following requirements:
High School Diploma or the equivalent, Bachelor's degree preferred.
At least 1 year of experience working in a setting with people with mental illness.
QMHS Standard preferred.
Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required.
This position may be a great fit for someone with experience working as group home residential counselors, direct support professionals, case managers, residential managers, or residential assistant managers!
Our Benefits include:
Medical, Dental and Vision Insurance
Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
403(b) retirement plan with an employer match
Employee Assistance Program
Tuition Assistance
Wellness Initiatives
Paid Training & On-the-Job Training
Promotional Opportunities
Mileage reimbursement
Life Insurance
Flexible Spending Account
Salary Range: $41,860 ($23.00/hr.) - $54,600 ($30.00/hr.)
The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity).
Schedule: Monday, Wednesday, Friday: 7:00 AM - 3:00 PM and Tuesday, Thursday: 12:00 PM - 8:00 PM, with 1 weekend day per month (35 hours/week)
Location: In person; Oakdale, NY or Huntington Station, NY
Pay Type: Non-exempt
Responsibilities:
The Assistant Supervisor assists the supervisor with various program and household management tasks at the Community Residence and Scattered Apartment sites. The Assistant Supervisor is responsible for providing supervision of some staff at the Community Residence. The Assistant Supervisor provides various support services to the residents and is responsible for training and assisting residents in the activities of daily living. The Assistant Supervisor can perform all the duties of the Full-time Residential Counselor, in addition to carrying out the tasks listed below.
Schedule staff coverage of residence and ensure adequate staffing patterns and ratios are maintained.
Evaluate the performance of staff and work with Program Supervisor to address disciplinary issues. Meet with staff regularly to provide feedback and coaching.
Provide documented supervision to assigned staff at least monthly.
Maintain and update chore lists. Assign, post, monitor, review rotation and bring discrepancies to Program Supervisor's attention.
Review site and grounds daily, arrange for special services as needed and process service requests. Conduct a monthly Physical Site Audit for all sites.
Maintain household budget and ensure that expenses for household supplies, food, furniture, etc. stay within the budgeted amount.
Complete timely submission of Monthly Safety Report. Maintain First Aid and Biohazard Kits.
Ensure vehicle maintenance is up to date. Schedule service as needed.
Ensure the timely completion of all Foothold documentation for all staff. Run Mandatory Foothold reports for all staff and residents and bring outlying findings to Program Supervisor's attention.
Plan weekend activities and assist with agency-wide events for residents.
Provide transportation to residents as needed.
Coordinate training and provide onsite support to staff as needed. Ensure the New Staff Orientation Checklist is completed.
In the event of the Program Supervisor's absence, assume responsibilities of the Program Supervisor on an as-needed basis.
Oversee meal planning for the site and plan for shopping, staying within budget.
Ensure that medication records are properly maintained, and policies are followed so residents maintain an adequate supply of medication. Conduct regular medication audits.
Conduct weekly house meetings at the community residence.
Assist residents with maintaining their benefits.
Maintain client account records and ensure they are up to date.
Advocate and attempt to resolve all outstanding accounts for the team at the beginning of month and prepare/update a plan of action each month.
Salary Range$41,860-$54,600 USD
Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.
Tax Supervisor
Supervisor job in Hamden, CT
Job Description
When you work at Whittlesey, you join a diverse team that provides today's business leaders with leading assurance, advisory, tax, and technology services.
Whittlesey is proud to announce that we have been named one of the “Best of the Best" Firms and one of the “Top 200 Firms” by INSIDE Public Accounting (IPA), an award-winning newsletter for the public accounting profession. IPA's annual “Best of the Best” list ranks top accounting firms with superior financial and operational performance in the most recent fiscal year.
We have an exciting career opportunity for a Tax Supervisor to join our Tax team. This position is a hybrid position. Hybrid team members alternate between working remotely at the office, or client locations. This model encourages collaboration and creativity while still providing team members with flexibility.
Our Culture
Whittlesey has the experience and expertise of a large, national firm with the responsiveness of a local firm. That means our team members have access to the resources necessary to develop their careers while also receiving personal coaching. From the Managing Partner on down, our leadership fosters an open-door policy. We are committed to providing expert service to our clients across all our service areas, and we know that can only be done by employing talented and driven individuals.
Collaboration and community are key values in our culture. Whether you are new to the Firm or have been here for several years, we respect each team member's unique talents and value their contributions. Whittlesey is dedicated to the communities where we live and work. We sponsor community-driven events throughout the year and encourage our partners and team members to become actively involved in volunteerism.
Benefits and Work-Life Integration
Meeting your professional goals does not mean you must sacrifice your personal life, which is why we adhere to a culture of work-life integration. We offer our team members flexible work schedules depending on their department's needs and a competitive paid time off program.
Whittlesey also offers a competitive subsidized benefit package that includes medical and dental coverage. Other benefits include LTD and life insurance, all paid entirely by the Firm, and a 401(k) plan that includes profit sharing.
What you will be doing
Review the work assignments of associates and senior associates on tax engagements to ensure documentation is appropriate, accurate, and submitted on time.
Manage multiple tax engagements at various stages, monitoring processes to meet client deadlines.
Coordinate engagement schedules, ensuring the necessary team members are assigned and aware of their expectations.
Lead engagement planning, including budgeting and strategic development, by proactively collaborating with client management and the tax team.
Delegate tasks effectively, completing tax engagement budgets and communicating expectations clearly to team members.
Monitor the status of each tax engagement, keeping both staff and management informed of progress to ensure deadlines are met.
Facilitate communication between the tax team and clients, ensuring expectations are managed and met through written and verbal interactions.
Monitor budgets throughout engagements using reporting and analytics to ensure profitability.
What you must have
Bachelor's degree in accounting from an accredited college or university, and/or equivalent years of experience.
CPA license or actively pursuing CPA license.
150 credit hours for CPA certification or actively pursuing.
Minimum 4 years of experience in tax compliance. Industry specific knowledge required.
Must possess a valid state drivers' license.
Whittlesey is dedicated to building a diverse and inclusive workforce, so we encourage you to apply even if you feel you may not be an exact fit. Qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin or protected veteran status and will not be discriminated based on disability.
Join us and make a meaningful impact in a collaborative and innovative environment. Apply now to be part of our team!
Call Center Working Supervisor - Onsite
Supervisor job in Northport, NY
Call Center Working Supervisor - Onsite Only
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5-10 employees. Note: This working supervisor position requires managing call queues and taking calls as needed.
Advantages of this position include:
Full benefits including healthcare, 401K and Paid time off.
A staffing team is available to assist you in hiring new staff as needed
Multi-year contract
This position is responsible for providing quality and efficient customer service to customers through the daily supervision of a team of 1-10+ employees to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, this position is responsible for assisting the Program Manager with development, analyses, staffing, training, scheduling, and reward/recognition/incentive programs. Will primarily supervise CSRs (Customer Service Representatives) / Switchboard Operators. Please note that these terms are used interchangeably.
Essential Duties and Responsibilities :
Supervisor is responsible for the daily operation of the call center.
Establishes work procedures and processes that support company and departmental standards.
Designs and implements monthly schedule for all employee shifts.
Understands call center key metrics and KPIs (Key Performance Indicators).
Willingness to take calls to maintain KPIs and work CSR shifts if alternative coverage cannot be found.
Provides daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.
Promotes positive work environment by establishing rapport and initiating relationships with CSRs and other Magellan personnel and client personnel.
Monitors and logs employee performance according to contract KPIs and company policy.
Coach staff regarding performance and project policies and procedures.
Identify possible performance improvement opportunities and suggest methods to improve operations efficiency.
Recognize employee problems, and effectively resolve them while fully communicating with upper management.
Assists employees who experience work-related problems by providing appropriate coaching, counseling, direction, and resolution.
Addressing performance deficiencies as soon as possible and process personnel actions including warnings and terminations within required time frames.
Supervisors communicate call center activities and performance status to Magellan manager via scheduled bi-weekly meetings and other ad-hoc communications as necessary.
Meets regularly with client staff and builds rapport at the client facility.
Conducts annual employee reviews.
Review and approval vacation requests and time cards.
Generates manning requests to hire new employees.
Onboards new employees.
Other tasks as assigned.
Key requirements for this position include:
Must be a US Citizen and have a Real ID.
One (1) or more years of call center experience.
Six or more months of call center supervisory experience.
Ability to regularly interface with Magellan and client management
Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline
Experience onboarding, training and managing call center service representatives
Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time.
Experience with Microsoft Office software including Word, Excel, Outlook and Teams.
Experience with payroll systems such as ADP is a plus.
Experience with Cisco, Nortel or other Call Center software is a plus.
Strong written and verbal communication skills.
We encourage veterans to apply.
Auto-ApplyCall Center Supervisor
Supervisor job in Hauppauge, NY
Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
Supervisor, Press Manufacturing (2nd Shift)
Supervisor job in Bohemia, NY
Work Schedule
Second Shift (Afternoons)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery), Office
Job Description
We are looking for an experienced and driven Manufurturing Supervisor to join our team.
Key Responsibilities :
Applies Good Manufacturing Principles across all fields of responsibility
Demonstrates and drive the Thermo Fisher principles - Integrity, Passion, Engagement, and Innovation (The Four I's)
Demonstrates the Thermo Fisher Role Model Leadership Proficiencies
Develops standards and annual objectives for employee and department performance in partnership with the Press Manufacturing Manager
Coordinates the Performance Management Development process for team members including timely mid-year and year-end performance discussions according to company guidelines
Provides ongoing mentoring and development support for the team to help reach the assigned goals
Monitors training requirements of every member under their supervision
Conducts daily shift meetings with the 1st, 2nd and 3rd shifts press crews to review the days scheduling goals for the shifts and discuss any problems
Holds direct - reports accountable for their daily performance, acknowledges outstanding behaviors and provide feedback when appropriate
Orders raw materials including paper and inks to maintain accurate inventory levels
Works with the Scheduling to deliver manufactured products and proactively communicates and resolves potential obstacles
Participates in daily production meetings and actively provides feedback and suggestions to insure effective operations
Is familiar with and is knowledgeable about all the various products and construction manufactured in his department
Provides project support to meet company goals and objectives.
Investigates and addresses internal incidents and customer complaints in areas of responsibility ensuring issues are accurately monitored using TrackWise software
Monitors all area logbooks on an ongoing basis to ensure compliance with established standards
Assists Quality Services Manager in internal audits within area(s) of responsibility
Implements and monitors all “Corrective Actions” from internal or client audits
Tracks and provides monthly metrics reports to department manager
Ensures area Work Instructions are in line with current processes and updates as necessary
Establishes procedures mirroring equipment manuals and trains staff to follow these procedures
Ensures all equipment Preventive Maintenance programs are conducted as scheduled
Maintain press rooms in an organized, clean and qualified state
Maintains standard set of required tools in press rooms
Implements ongoing process improvement to operate in the highest state of efficiency and control.
Ensure team members complete their tasks in a manner that prioritizes safety and productivity
Provides troubleshooting assistance in the pressroom
Conducts all activities in a safe and efficient manner
Other duties may be assigned to meet business needs
Knowledge, Skills, Abilities
High School Diploma or equivalent
Minimum of 5 Years' supervisory experience in the printing industry or associated field
Familiar with the workings of a cGMP facility
Strong Leadership and persuasive communication styles
Should possess excellent oral and written communication skills
Strong conflict resolution skills
Must have strong digital literacy, including a high degree of proficiency with Microsoft Excel, Word, and Outlook
Preferred Experience and Skills :
Background in leading staff within a flexographic printing facility.
Excellent Benefits
Benefits & Total Rewards | Thermo Fisher Scientific
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Designated Paid Holidays
Retirement Savings Plan
Tuition Reimbursement
OTHER
Relocation assistance is NOT provided
Must be legally authorized to work in the United States now or in the future, without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening
Compensation and Benefits
The salary range estimated for this position based in New York is $79,100.00-$118,700.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: *****************************************************
Auto-ApplyRetail Team Lead (PT)
Supervisor job in Riverhead, NY
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION
As part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance's Core Competencies.
MAJOR ACCOUNTABILITIES
Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
Be results-driven in achieving our store key performance indicators through training and development of our associates
Deliver a great guest experience utilizing our GUEST service model
Opening/closing the store
Follow safety and reporting regulations, including proper lifting procedures
REQUIREMENTS FOR SUCCESS
Must be 18 years of age or older.
2 years' retail supervisory experience preferred
High school diploma or equivalent educational experience
Demonstrated leadership ability
Strong customer service and verbal communication skills
Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
NYC Only Pay Range: $17.25 - $21.56 - $25.87 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Auto-ApplySupervisor
Supervisor job in East Islip, NY
Seeking to fill a part-time phone room supervisor position.
Qualifications
Requirements: We seek a team player who can interact with clients, supervise 20+ people and is willing to learn. Two+ years of college. Nights/weekends.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Branch Operations Lead - East Hamptons, NY
Supervisor job in East Hampton, NY
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
**Job responsibilities**
+ Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
+ Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
+ Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
+ Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
+ Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
+ Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
+ Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
**Required qualifications, capabilities, and skills**
+ You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
+ You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
+ You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
+ You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
+ You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
+ You have 1+ years of retail banking experience.
+ You have a high school degree, GED, or foreign equivalent.
+ You have the ability to work branch hours including weekends and evenings.
**Preferred qualifications, capabilities, and skills**
+ You have 6+ months of Associate Banker (Teller) experience.
+ You have a college degree or military equivalent.
**Training and Travel Requirement**
+ You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
+ You'll need to be able to travel as required for in-person training and meetings.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
East Hampton,NY $28.75 - $35.05 / hour
Call Center Working Supervisor - Onsite
Supervisor job in Northport, NY
Call Center Working Supervisor - Onsite Only
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. To meet future contractual needs, Magellan is actively recruiting for a full-time Call Center Supervisor opportunity for a Federal client. This position will supervise a 24/7 call center with a team of at least 5-10 employees. Note: This working supervisor position requires managing call queues and taking calls as needed.
Advantages of this position include:
Full benefits including healthcare, 401K and Paid time off.
A staffing team is available to assist you in hiring new staff as needed
Multi-year contract
This position is responsible for providing quality and efficient customer service to customers through the daily supervision of a team of 1-10+ employees to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, this position is responsible for assisting the Program Manager with development, analyses, staffing, training, scheduling, and reward/recognition/incentive programs. Will primarily supervise CSRs (Customer Service Representatives) / Switchboard Operators. Please note that these terms are used interchangeably.
Essential Duties and Responsibilities :
Supervisor is responsible for the daily operation of the call center.
Establishes work procedures and processes that support company and departmental standards.
Designs and implements monthly schedule for all employee shifts.
Understands call center key metrics and KPIs (Key Performance Indicators).
Willingness to take calls to maintain KPIs and work CSR shifts if alternative coverage cannot be found.
Provides daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.
Promotes positive work environment by establishing rapport and initiating relationships with CSRs and other Magellan personnel and client personnel.
Monitors and logs employee performance according to contract KPIs and company policy.
Coach staff regarding performance and project policies and procedures.
Identify possible performance improvement opportunities and suggest methods to improve operations efficiency.
Recognize employee problems, and effectively resolve them while fully communicating with upper management.
Assists employees who experience work-related problems by providing appropriate coaching, counseling, direction, and resolution.
Addressing performance deficiencies as soon as possible and process personnel actions including warnings and terminations within required time frames.
Supervisors communicate call center activities and performance status to Magellan manager via scheduled bi-weekly meetings and other ad-hoc communications as necessary.
Meets regularly with client staff and builds rapport at the client facility.
Conducts annual employee reviews.
Review and approval vacation requests and time cards.
Generates manning requests to hire new employees.
Onboards new employees.
Other tasks as assigned.
Key requirements for this position include:
Must be a US Citizen and have a Real ID.
One (1) or more years of call center experience.
Six or more months of call center supervisory experience.
Ability to regularly interface with Magellan and client management
Workforce management experience including setting schedules, establishing and maintaining performance requirements, timecard review and submission, and maintaining employee morale and discipline
Experience onboarding, training and managing call center service representatives
Experience with Key Performance Indicators (KPIs) including Abandonment Rate, Average Time to Answer and Average Handle Time.
Experience with Microsoft Office software including Word, Excel, Outlook and Teams.
Experience with payroll systems such as ADP is a plus.
Experience with Cisco, Nortel or other Call Center software is a plus.
Strong written and verbal communication skills.
We encourage veterans to apply.
Auto-ApplyResidential Assistant Supervisor - Mental Health
Supervisor job in Huntington Station, NY
Job Description
Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island.
*$500 Sign-on Bonus!*
Options for Community Living, Inc. is looking for an Assistant Supervisor to join our team! An ideal candidate should meet the following requirements:
High School Diploma or the equivalent, Bachelor's degree preferred.
At least 1 year of experience working in a setting with people with mental illness
QMHS Standard preferred.
Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required.
This position may be a great fit for someone with experience working as group home residential counselors, direct support professionals, case managers, residential managers, or residential assistant managers!
Our Benefits include:
Medical, Dental and Vision Insurance
Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
403(b) retirement plan with an employer match
Employee Assistance Program
Tuition Assistance
Wellness Initiatives
Paid Training & On-the-Job Training
Promotional Opportunities
Mileage reimbursement
Life Insurance
Flexible Spending Account
Salary Range: $41,860 ($23.00/hr.) - $54,600 ($30.00/hr.)
The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity).
Schedule: Monday, Wednesday, Friday: 7:00 AM - 3:00 PM and Tuesday, Thursday: 12:00 PM - 8:00 PM, with 1 weekend day per month (35 hours/week)
Location: In person; Huntington Station, NY or Oakdale, NY
Pay Type: Non-exempt
Responsibilities:
The Assistant Supervisor assists the supervisor with various program and household management tasks at the Community Residence and Scattered Apartment sites. The Assistant Supervisor is responsible for providing supervision of some staff at the Community Residence. The Assistant Supervisor provides various support services to the residents and is responsible for training and assisting residents in the activities of daily living. The Assistant Supervisor can perform all the duties of the Full-time Residential Counselor, in addition to carrying out the tasks listed below.
Schedule staff coverage of residence and ensure adequate staffing patterns and ratios are maintained.
Evaluate the performance of staff and work with Program Supervisor to address disciplinary issues. Meet with staff regularly to provide feedback and coaching.
Provide documented supervision to assigned staff at least monthly.
Maintain and update chore lists. Assign, post, monitor, review rotation and bring discrepancies to Program Supervisor's attention.
Review site and grounds daily, arrange for special services as needed and process service requests. Conduct a monthly Physical Site Audit for all sites.
Maintain household budget and ensure that expenses for household supplies, food, furniture, etc. stay within the budgeted amount.
Complete timely submission of Monthly Safety Report. Maintain First Aid and Biohazard Kits.
Ensure vehicle maintenance is up to date. Schedule service as needed.
Ensure the timely completion of all Foothold documentation for all staff. Run Mandatory Foothold reports for all staff and residents and bring outlying findings to Program Supervisor's attention.
Plan weekend activities and assist with agency-wide events for residents.
Provide transportation to residents as needed.
Coordinate training and provide onsite support to staff as needed. Ensure the New Staff Orientation Checklist is completed.
In the event of the Program Supervisor's absence, assume responsibilities of the Program Supervisor on an as-needed basis.
Oversee meal planning for the site and plan for shopping, staying within budget.
Ensure that medication records are properly maintained, and policies are followed so residents maintain an adequate supply of medication. Conduct regular medication audits.
Conduct weekly house meetings at the community residence.
Assist residents with maintaining their benefits.
Maintain client account records and ensure they are up to date.
Advocate and attempt to resolve all outstanding accounts for the team at the beginning of month and prepare/update a plan of action each month.
Salary Range$41,860-$54,600 USD
Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.
Supervisor
Supervisor job in East Islip, NY
Seeking to fill a part-time phone room supervisor position.
Qualifications
Requirements:
We seek a team player who can
interact with clients, supervise 20+ people and is willing to learn. Two+
years of college. Nights/weekends.
Additional Information
All your information will be kept confidential according to EEO guidelines.