Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a supervisor, technical support and how to become one
As a supervisor, technical support, you will be responsible for overseeing and supervising the daily operations of a team of technical support engineers. You will provide technical assistance to customers and employees. Likewise, you'll conduct technical training. Also, you'll interview and hire technical support representatives. You'll handle difficult customer inquiries and complaints and help maintain the necessary databases to provide and establish essential support documentation. The supervisor, technical support will oversee the continuous improvement of processes to drive team efficiency.
To become a supervisor, technical support, you need a degree in computer science, information technology, or a related field and a minimum of five years of experience in a technical role. The core skills required include communication, interpersonal, analytical, problem-solving, multitasking, and troubleshooting skills. You must also be conversant with security systems, basic networking, and Microsoft Office. Their annual salary ranges from $40,000 to $95,000, with an annual average of $61,461.
What general advice would you give to a supervisor, technical support?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $87,039
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.61%
Black or African American 11.10%
Hispanic or Latino 15.87%
Unknown 5.35%
White 56.66%
Genderfemale 25.44%
male 74.56%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Supervisor, technical support career paths
Key steps to become a supervisor, technical support
Explore supervisor, technical support education requirements
Start to develop specific supervisor, technical support skills
Skills Percentages Customer Service 25.64% Customer Satisfaction 8.69% Direct Reports 4.73% Customer Support 3.74% Performance Reviews 2.94% Complete relevant supervisor, technical support training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New supervisors, technical support learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a supervisor, technical support based on U.S. Bureau of Labor Statistics data and data from real supervisor, technical support resumes.Gain additional supervisor, technical support certifications
More About CertificationsSupervisor, technical support certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific supervisor, technical support certification, having one may help you stand out relative to other applicants.
The most common certifications for supervisors, technical support include Master Certified Electronics Technician (CETma) and Emergency Medical Technician (EMT).
Research supervisor, technical support duties and responsibilities
- Manage all network-relate issue resolution (Ethernet & TCP/IP).
- Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
- Manage new facility infrastructure architecture and engineering installation as well as existing facility technology upgrades and expansions.
- Identify and resolve windows server, SQL and TCIP networking issues.
Prepare your supervisor, technical support resume
When your background is strong enough, you can start writing your supervisor, technical support resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a supervisor, technical support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable supervisor, technical support resume templates
Build a professional supervisor, technical support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your supervisor, technical support resume.
Apply for supervisor, technical support jobs
Now it's time to start searching for a supervisor, technical support job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first supervisor, technical support job
Are you a supervisor, technical support?
Share your story for a free salary report.
Average supervisor, technical support salary
The average supervisor, technical support salary in the United States is $87,039 per year or $42 per hour. Supervisor, technical support salaries range between $62,000 and $121,000 per year.
What am I worth?
How do supervisors, technical support rate their job?
Supervisor, technical support reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
