Supervisor, Technical Support

Supervisor, Technical Support Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 3,791 Supervisor, Technical Support resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Supervisor, Technical Support Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Supervisor, Technical Support Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Supervisor, Technical Support CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand supervisor, technical support skills. Below we have listed the top skills for a supervisor, technical support : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Supervisor, Technical Support
Source:Zippia.com
Email, 4%
See All Supervisor, Technical Support Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Supervisor, Technical Support

  • Assisted customer on each call regarding their issues with cable, internet, and phone.
  • Helped customers through click to chat and email as well as phone.
  • Acted as both service and sales for Comcast High Speed Internet products.
  • Team Lead / Trainer Troubleshoot PC/Internet/Modem issues via telephone, E-mail or remote assistance, especially with network connectivity issues.
  • Greet Customers and assist them with trouble shooting their phone, cable, and internet services and equipment.

Example # 2

Agent

  • Implemented superior sales and persuasion techniques, to highlight the advantages of having DirecTV service.
  • Enrolled inbound callers with new DirecTV service and set up installation appointments.
  • Provide excellent costumer service, while help consumers set up home phone and internet services.
  • Set up new DirecTV and AT&T customers also help with account information.
  • Set up Directv services and/or multiple internet services if customer interested.

Example # 3

Agent

  • Perform a needs assessment on each client and provide the appropriate options/direction.
  • Utilized computerized internal systems for information gathering and/or troubleshooting.
  • Use of word, excel, powerpoint, outlook email, and other computer apps everyday.
  • Selected to coach and mentor new hires.
  • Experience in troubleshooting issues related to new systems and effectively increased pieces per hour productivity.

Example # 4

Technical Support Coordinator

  • Secured resources to ensure QA testing and robustness of new developments prior to general release.
  • Provided desktop support for onsite and remote users.
  • Installed Assembled PCs at customer sites and configured them to connect to their LANs.
  • Maintained, provisioned and trouble shoot complex switches, DACS, Voicemail systems, Cell Sites and ancillary equipment.
  • Contract for Verizon Fios Inbound calls fixing internet, television, and telephone issues.

Show More
Write your work experience section in a way that embraces your supervisor, technical support skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from supervisor, technical support resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a supervisor, technical support, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Supervisors, Technical Support have a 4-year degree as the highest education level.
Overwhelmingly, those applying to supervisor, technical support positions majored in Business. Some of the other common majors that appear on supervisor, technical support resumes include Computer Science, Information Technology, and Computer Information Systems.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Supervisor, Technical Support Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Supervisors, Technical Support. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Supervisors, Technical Support to learn more.

Average Employee Salary
$89,000
$68,000
Min 10%
$89,000
Median 50%
$117,000
Max 90%