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The differences between supervisors, technical support and computer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a computer support technician. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $41,852 average annual salary of a computer support technician.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a computer support technician are customer service, technical support, and computer support.
| Supervisor, Technical Support | Computer Support Technician | |
| Yearly salary | $87,039 | $41,852 |
| Hourly rate | $41.85 | $20.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 121,180 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A computer support technician is responsible for diagnosing and resolving computer and network issues, identifying the source of malfunctions, and improving infrastructure to avoid downtimes and operational delays. Computer support technicians manage the efficiency of all equipment and peripherals for the computers, assist in installing components, and keeping adequate resources or alternatives for defective items. They also recommend minimal costs technology materials and create troubleshooting manuals for reference, ensuring that the network processes adhere to internal guidelines and regulations.
Supervisors, technical support and computer support technicians have different pay scales, as shown below.
| Supervisor, Technical Support | Computer Support Technician | |
| Average salary | $87,039 | $41,852 |
| Salary range | Between $62,000 And $121,000 | Between $34,000 And $51,000 |
| Highest paying City | New York, NY | Lompoc, CA |
| Highest paying state | New York | California |
| Best paying company | Applied Materials | Lawrence Livermore National Laboratory |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a supervisor, technical support and a computer support technician in terms of educational background:
| Supervisor, Technical Support | Computer Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between supervisors, technical support' and computer support technicians' demographics:
| Supervisor, Technical Support | Computer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 83.2% Female, 16.8% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.7% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |