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The differences between supervisors, technical support and help desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a help desk supervisor. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $64,297 average annual salary of a help desk supervisor.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a help desk supervisor are customer service, technical support, and operational procedures.
| Supervisor, Technical Support | Help Desk Supervisor | |
| Yearly salary | $87,039 | $64,297 |
| Hourly rate | $41.85 | $30.91 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 72,240 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
A Help Desk Supervisor oversees and evaluates the daily operations of help desk teams to ensure that customers receive optimal services. They have the authority to set short and long-term goals, establish guidelines and employee schedules, liaise with external business partners, delegate tasks among staff, and monitor operations' progress, resolving complicated issues and concerns. They also review documents and reports that employees regularly submit to ensure that all operations run smoothly and efficiently. Moreover, a Help Desk Supervisor leads and encourages teams to reach goals while implementing its policies and regulations.
Supervisors, technical support and help desk supervisors have different pay scales, as shown below.
| Supervisor, Technical Support | Help Desk Supervisor | |
| Average salary | $87,039 | $64,297 |
| Salary range | Between $62,000 And $121,000 | Between $43,000 And $94,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | Applied Materials | - |
| Best paying industry | Finance | - |
There are a few differences between a supervisor, technical support and a help desk supervisor in terms of educational background:
| Supervisor, Technical Support | Help Desk Supervisor | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and help desk supervisors' demographics:
| Supervisor, Technical Support | Help Desk Supervisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 66.4% Female, 33.6% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |