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The differences between supervisors, technical support and information technology supervisors, information technology can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a supervisor, technical support, becoming an information technology supervisor, information technology takes usually requires 6-8 years. Additionally, an information technology supervisor, information technology has an average salary of $111,282, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for an information technology supervisor, information technology are project management, customer service, and database.
| Supervisor, Technical Support | Information Technology Supervisor, Information Technology | |
| Yearly salary | $87,039 | $111,282 |
| Hourly rate | $41.85 | $53.50 |
| Growth rate | 10% | 16% |
| Number of jobs | 147,833 | 75,914 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
Supervisors, technical support and information technology supervisors, information technology have different pay scales, as shown below.
| Supervisor, Technical Support | Information Technology Supervisor, Information Technology | |
| Average salary | $87,039 | $111,282 |
| Salary range | Between $62,000 And $121,000 | Between $83,000 And $147,000 |
| Highest paying City | New York, NY | Reno, NV |
| Highest paying state | New York | Nevada |
| Best paying company | Applied Materials | Mayo Clinic |
| Best paying industry | Finance | Energy |
There are a few differences between a supervisor, technical support and an information technology supervisor, information technology in terms of educational background:
| Supervisor, Technical Support | Information Technology Supervisor, Information Technology | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between supervisors, technical support' and information technology supervisors, information technology' demographics:
| Supervisor, Technical Support | Information Technology Supervisor, Information Technology | |
| Average age | 42 | 47 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 81.7% Female, 18.3% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |