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The differences between supervisors, technical support and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a supervisor, technical support and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a supervisor, technical support include customer service, customer satisfaction and direct reports. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Supervisor, Technical Support | Lead Support Technician | |
| Yearly salary | $87,039 | $95,420 |
| Hourly rate | $41.85 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,833 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Supervisors, technical support and lead support technicians have different pay scales, as shown below.
| Supervisor, Technical Support | Lead Support Technician | |
| Average salary | $87,039 | $95,420 |
| Salary range | Between $62,000 And $121,000 | Between $64,000 And $140,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Applied Materials | |
| Best paying industry | Finance | Technology |
There are a few differences between a supervisor, technical support and a lead support technician in terms of educational background:
| Supervisor, Technical Support | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between supervisors, technical support' and lead support technicians' demographics:
| Supervisor, Technical Support | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.6% Female, 25.4% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |