As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure the most efficient and economical routing and movement of customers' freight in an error-free manner. Responsibilities * Compile production and service records and measure conformance to standards
* Inspect and measure performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations
* Review logs and reports and confers with shift personnel to ascertain pertinent scheduling, production and administrative support requirements
* Set up appointment freight deliveries
* Perform and or assists with billing, rating, manifesting and analysis of freight weight and size
* Maintain excellent communication with external and internal customers
* Assist with training, development and evaluation of production and/or clerical personnel performance and recommends or initiates documentation
* In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and develop Service Center personnel
* Ensure that Service Center premises are protected and maintained
* Assist in the investigation, reporting and initiation of corrective actions for accidents, job related injuries employee discrepancies
* Understand and apply company safety practices including DOT, EPA, ICC and OSHA rules and regulations
* Assist with the facilitation of information meetings with Service Center team members
* Effectively handle special assignments as directed
Qualifications
* Knowledge of the LTL/ Transportation Industry
* Has managed Drivers and Dockworkers
* Knowledge of the surrounding geographical area to the Service Center
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Professional, positive and people-centered work environment
* Modern facilities
* Clean, late model equipment
* Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
* Paid holidays (8); paid vacation and personal days
$71k-89k yearly est. Auto-Apply 39d ago
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Operations Lead
at Home Group
Supervisor job in Wichita, KS
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
All other duties are based on business needs.
Nights and weekends required
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$49k-97k yearly est. Auto-Apply 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Supervisor job in Wichita, KS
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
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$26k-33k yearly est. Auto-Apply 12d ago
Children's ICS Team Supervisor - COMCARE
Sedgwick County, Ks 4.0
Supervisor job in Wichita, KS
Department: COMCARE Pay: $79,397.00 annually. Work Schedule: Monday - Friday 8:00am-5:00pm Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.
Oversee the day-to-day activities of an assigned group of Integrated Care Specialists. Provide clinical and administrative supervision to staff. Conduct intake assessments and provide direct clinical services to SED youth as requested. Provide integrated care services for severely emotionally disturbed children and their families, as needed in the absence of an assigned Integrated Care Specialist. Participate in program planning, development and operation. Participate in the hiring process and train new staff.
Leadership
* Plan and participate in team meetings to review case activity, engage in team problem solving and provide administrative direction through the dissemination of information and interpretation of company policy.
* Attend Integrated Care Specialist leadership meetings facilitated by project managers. Identify needs for training, policy changes and program improvement.
* Build and maintain relationships with external and internal customers.
* Investigate and mediate patient and/or employee complaints.
Resource Management
* Monitor batch error reports for all assigned staff members and follow-up to make sure corrections are completed and billings are cleared.
* Review and approve: timesheets, planned employee absence requests, employee mileage reimbursement forms, training requests, cell phone statements, and flex fund reimbursement requests for goal directed work completed with individual patients.
* Ensure that the following are completed in a timely manner for all assigned staff members: monthly CSR's, progress notes, treatment plans, CBCL's, financial reviews for waiver and non-waiver patients, annual clinical eligibility reviews for SED waiver patients, UR corrections, diagnosis updates and 3160-3161 forms to SRS.
* Promptly respond in the field to employee accidents, facilitating appropriate measures to address safety concerns.
Employee Development
* Participate in the screening, hiring and orientation of new staff members.
* Ensure all staff members are trained on performance expectations and documentation standards, as well as, administrative duties, and Sedgwick County/COMCARE/CCBHC policies and procedures.
* Assess the skills of assigned staff members through direct observation of work in the field with patients.
* Complete interim reviews and annual performance evaluations for assigned staff members and submit to COMCARE human resources staff on time.
* Meet with assigned staff to create professional development goals -and approve staff use of designated professional development funds.
* Meet with assigned staff for regularly scheduled, individual supervision and maintain documentation regarding the content of the supervisory conference.
Minimum Qualifications: Master's degree. One (1) year of supervisory experience. Must be licensed by the Behavioral Sciences Regulatory Board as an LMSW, LMFT, LMLP, LPC, or LP. Employees hired with a temporary license must test for permanent licensure within 90 days of hire. Per Sedgwick County Policy, this is a driving level position that requires a valid US driver's license and current proof of automobile insurance. Must have access to personal passenger vehicle to complete the driving duties of the position. Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.
Preferred Qualifications: Five years of supervisory experience. Master's degree or higher. May be clinically licensed by the Behavioral Sciences Regulatory Board as an LCP or LCPC, LCMFT, or LSCSW.
Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas
$79.4k yearly 25d ago
Supervisor, Operations II
DSV 4.5
Supervisor job in Wichita, KS
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G
Division: Solutions
Job Posting Title: Supervisor, Operations II
Time Type: Full Time
Position Description Summary:
Responsible for scheduling, coordinating, and measuring operations within a warehouse facility. Measure standard operating processes within facility. Work from customer business schedules, develop daily schedules, and measure performance to schedules.
Salary range: 60,000-65,000
3rd shift hours-Sun-Thurs 9pm-5:30pm
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
Establish and maintain warehouse operational infrastructure
Develop and maintain ISO level operation guidelines and metrics including communication to internal and external customers
Develop and monitor productivity standards
Establish and maintain daily operating schedules
Coordinate daily cycle counts
Develop and maintain training requirements for all employees
Routing trucks in and out of the warehouse when needed
Load and Unload trucks when necessary
Check in and break down import freight when necessary
Write up documentation for exporting freight when necessary
Maintain safe working environment
Provide customer service to prevent and resolve errors
Other duties as assigned
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
$50k-76k yearly est. 1d ago
Call Center Supervisor
Onemci
Supervisor job in Wichita, KS
LOCATION Wichita, KS JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a motivated leader with excellent communication skills and a passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you'll guide your team to success through coaching, performance management, and operational excellence.
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success of a team of 15-25 front-line agents.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures
Key Responsibilities:
Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls.
Coach and develop team members on service standards, processes, and best practices.
Monitor and improve performance metrics, KPIs, and productivity benchmarks.
Foster a culture of accountability, continuous improvement, and excellence.
Oversee workforce management, including scheduling and goal setting.
Develop strategies to ensure high levels of customer satisfaction.
Motivate the team to identify and maximize sales opportunities.
Review and submit weekly payroll to ensure accuracy.
Drive revenue and profitability growth within the call center.
Track and analyze team and individual performance to identify trends and improvement areas.
Communicate updates and process changes clearly and effectively.
Provide regular feedback and coaching to agents on performance and development.
Collaborate with departments such as QA, Training, IT, and Recruiting.
Implement and audit quality assurance strategies to maintain service excellence.
Manage hiring, onboarding, coaching, and, when necessary, terminations.
Serve as a subject matter expert on client-specific operations.
Manage remote team members as needed.
Perform additional duties as assigned.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.
REQUIRED QUALIFICATIONS
Minimum of 3-years of total call center experience or 1-year of call center management experience
Associate's degree or equivalent combination of education and relevant work experience
Exceptional interpersonal & communication skills
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Demonstrated ability to drive sales through the actions of others
Superior knowledge of call center tools and technology used to manage KPIs and SLAs
Possess practical conflict resolution skills (both customer and agent conflict)
Proven leader with advanced time management, planning, organizational and multitasking skills
Ability and eagerness to learn new products and system
Ability to work in a professional, fast-paced environment
Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
Clear, concise and practical communication skills (both oral and written)
A solution-oriented and positive mindset that openly embraces change and stretches goals.
Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues.
An ability to hold team members accountable for job performance including adherence, KPI's, and process
The ability to thrive in a fast-paced, ever-changing, and high-pressure environment.
PREFERRED QUALIFICATIONS:
Military, local, state or federal government experience is a plus.
Graduation from an accredited two-year or four-year college or university is a plus
Experience managing both remote and on-site reports is a plus
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$31k-47k yearly est. Auto-Apply 60d+ ago
Production Manager -Wichita
Olshan Foundation Solutions 3.8
Supervisor job in Wichita, KS
Job Description
Olshan Foundation Repair is currently seeking a Production Manager to join our team! You'll be managing multiple construction crews and ensuring jobsite quality and safety. Olshan Foundation Repair has been around since 1933! We are the premier Foundation Repair experts and enjoy helping families with their home foundation repair needs. We have a culture based on dedication, family, integrity, and continuous improvement.
What does a typical day look like for a Production Manager at Olshan?
Manage Supervisors and Crew Members
Recruit, hire and train new Crew Members and Supervisors on construction methods and operation of equipment
Examine and inspect job progress, equipment and construction sites as necessary
Communicate with managers, technical professionals, other departments, or contractors to coordinate projects and resolve problems
Communicate and be point of contact for customers and team members
Ensure job site quality and safety
Operate and maintain company vehicles
Prepare and conduct weekly Safety Meetings and Safety Inspections
Adhere to all company policies according to the Employee & Safety Handbook
Meet deadlines and work well under pressure in a fast-paced environment
Why work for us?
We have career growth opportunities!
Tuition reimbursement
Paid holidays, vacation and sick time
Medical, dental, vision insurance
Life Insurance
401K & Roth
Bi-weekly salary plus bonus opportunities
Requirements
Must have supervisory and leadership experience
Ability to perform physical labor to load/unload materials and stand/walk on uneven ground
Comfortable working outdoors
Requires effective communication skills
Requires good judgment and sound decision-making ability
Must have a valid Driver's License and a favorable driving record
Must pass a pre-employment Drug Test and undergo a Background Check
Experience and License Requirements
Construction
Framing (optional)
Sales (optional)
Team Management
Driver's License
$51k-69k yearly est. 29d ago
Outpatient Receptionist Team Lead
Mental Health America of South Central Kansas 4.0
Supervisor job in Wichita, KS
Description:
Outpatient Receptionist Team Lead
FLSA CLASSIFICATION: Non-Exempt
REPORTS TO: Director of Behavioral Health Urgent Care
POSITIONS SUPERVISED: N/A
POSITION OVERVIEW: The Outpatient Receptionist Team Lead will register clients in a pleasant, professional, and timely manner, being sensitive to guest services. Handles routine client inquiries related to the client access to services. Ensures all necessary demographic and financial data is obtained, and accurately documented into the system. Answers phone calls in a courteous, efficient manner. Conducts client interviews, explains MHA policies, financial responsibilities, and client rights. Assist clients in navigating process to access services in a timely and efficient manner. Acts as back up to office manager duties in their absence.
ESSENTIAL POSITION RESPONSIBILITIES:
Answers telephone in a prompt, courteous manner. Forwards calls to the necessary extension and/or takes accurate messages as needed.
Checks clients in for their scheduled appointments. Manages appointment status appropriately in accordance with client access procedures.
Requests and collects payment for services in accordance with MHA financial policies and procedures. Offers payment plan forms and/or ATC application to those who are unable to pay.
Validates existing client data by updating appropriately in the electronic health record with a high degree of accuracy.
Ensures a high level of quality service is provided to all clients by responding to requests in a friendly, cooperative manner, as determined by feedback from clients, family members and other employees. Always maintain a professional atmosphere.
Operates as a team with co-workers by demonstrating respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts. Demonstrates the ability to participate in and/or implement team decisions.
Makes sure management is informed of any unusual and significant issues that may affect client satisfaction, timeliness of services, reimbursement or general client access services.
Works with Office Manager to ensure appropriate cleaning/maintenance of the department facilities and equipment. Ensures proper utilization of supplies and resources.
Scans requested documents and attaches documents to client charts, maintaining confidentiality of records relating to client's treatment. Ensures a high degree of accuracy in moving and scanning documents.
Performs opening and/or closing procedures to maintain security and confidentiality.
Assist clients as needed to complete intake forms, releases of information, financial forms, etc. Complete client forms and releases of information with focus on accuracy and efficiency in the medical record.
Enters required data for new clients requesting services with a high degree of accuracy and ensures that patient-confidentiality is strictly maintained. Coordinates intake appointments by ensuring appropriate scheduling with providers including insurance panels, presenting need and within access limits.
Ensures that patient records are accurate and complete with respect to verification and authorization of insurance. Provides clients with an estimate of their out-of-pocket cost when applicable. Communicates with clients if coverage is disrupted.
Performs other office managers' duties in their absence. Duties may include audits, surveys, medical records requests, and reports to management team as necessary.
Assisting Office Manager in management of clinic flow. Staffing and client needs.
Assists in training of team members.
All other job duties as assigned.
OTHER POSITION REQUIREMENTS:
Maintains an acceptable overall attendance record, to include department staff meetings, agency meetings, and training as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexible work schedule when needed.
Exhibits appropriate level of technical knowledge for the position.
Produces quantity of work necessary to meet job requirements.
Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
Maintains effective and professional verbal and written interactions with peers, customers, supervisors, and other staff. Uses diplomacy and tact in dealing with difficult situations or people. Demonstrates effective listening skills. Is receptive to constructive feedback.
Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
Performs work conscientiously with a high degree of accuracy.
Demonstrates analytical ability to evaluate processes and to recommend improvements as necessary.
POSITION REQUIREMENTS:
Outpatient Receptionist Team Lead must be a high school graduate or equivalent. Skills in data entry, database maintenance, filing, basic math, and clerical tasks are required. This person should demonstrate effective prioritization, communication and problem-solving skills and is expected to have a professional manner when dealing with staff, consumers, the public and volunteers.
Two years of related work experience preferred A valid Kansas driver's license and access to personal vehicle preferred.
PHYSICAL REQUIREMENTS:
* Sitting for extended periods of time
* Typing/data entry for extended periods of time
* Lifting/carrying up to thirty (30) pounds
* Bending and stooping
All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.
EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.
Requirements:
$44k-63k yearly est. 11d ago
Care Team Supervisor (LPN/LVN) 6a-6p
Glen Carr House
Supervisor job in Derby, KS
Job Description
Do you love where you work? Our LPN/LVN's do! Come join the Oxford family where our core purpose is to experience the joy of serving others and to create meaningful relationships. Our wonderful resident to caregiver ratio helps make this mission possible!
As a Licensed Practical Nurse (LPN or LVN), your benefit package includes:
Medical, dental, vision, and a complimentary life insurance policy
401k plan with an employer match
PTO for both full time and part time team members
Team Member Referral Bonus
Certification cost assistance
Yearly tenure bonus
Your Licensed Practical Nurse (LPN or LVN) duties and responsibilities are as follows:
Position Summary
This position provides ancillary health services and care for residents in the community, including participating in the development of and implementing the services plan for each resident and functioning as a role model and coach for nursing assistants and medication aides.
Essential Functions
General Nursing
Provide general care and treatment for residents as required within the scope of individual licensure and within the state in which the community is located
Provide nursing evaluations/assessments for current and prospective residents as required by federal/state regulations and/or organizational policy
Complete service plans with the resident and/or family as required by federal/state regulations and/or organizational policy
Assure infection control procedures are known and followed by the staff
Assist with move-in and orientation of new residents and designated agents
Administer medications and treatments, and observe the results and document the same
Function as a liaison and advocate for residents with physicians and outside nursing staff
Role Model and Coaching
Complete shift reports with team members to ensure communication of services and resident care needs are reported and addressed
Provide shift supervision to the team by walking rounds, scheduling of break times for team members, and coaching team members on service and process improvements
At times, may be requested to complete team member evaluations
Sales and Customer Service
Function as a point of contact regarding resident health care and/or services, proactively communicating with all stakeholders any change in resident condition.
Meeting with current and prospective families to communicate the provision of health care services in the community.
Promote the scope of services provided within the community to external medical providers.
Successful Behavioral Attributes at Oxford Senior Living
Humility
: Share credit, emphasize team, and define success collectively rather than individually
Positive Attitude
: Display a “can-do” attitude focused on providing solutions
Initiative
: Action-oriented commitment to continuous improvement in all aspects of the business
Emotional Intelligence
: Serve the community by placing the needs of the community team members and residents ahead of your own
Minimum Qualifications
Board certified Licensed Practical Nurse
Current CPR/First Aid Certification
Physical Working Requirements
Ability to travel using personal vehicle, including at night
Able to do occasional lifting of up to 50 pounds
Able to work flexible schedule, including evenings and/or weekends
Team Member is subject to outside environment conditions occasionally, inside conditions frequently, with protection from weather conditions but not necessarily from temperature change
By joining our team as a Licensed Practical Nurse (LPN or LVN), you will be able to help us continue the vision of helping others and creating meaningful relationships. We are looking for positive and humble individuals who have initiative and emotional maturity to help us create a loving, homelike atmosphere for our residents.
Click on the “Apply Now” button to join our friendly, growing team today!
Check out our culture by clicking the link below!
Our Culture | Oxford Senior Living
Oxford Senior Living is an Equal Opportunity Employer.
ODM
$36k-59k yearly est. 19d ago
Lawn & Landscape Team Lead
The Grounds Guys
Supervisor job in Wichita, KS
As Team Leader, you are responsible for managing a team up to 6 people while performing the delivery of services. Our clients trust to us to provide quality services and you are key in helping us live out our values every day.You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have experience in landscaping and previous supervisory experience, as well as proven communication skills with supervisors, employees, and customers. We abide by the simple values outlined in our company acronym "C.A.R.E.", which are: Customers first, Attitude, Respect, and Enjoy life in the process!Specific Responsibilities:
Manage team of up to 6 people while performing services; motivate, coach, and mentor team
Perform landscape maintenance duties, such as mowing, fertilizer application, weed control, aeration, spring clean-up, fall clean-up, trimming, and pruning
Operate a variety of mechanical equipment including but not limited to bed edgers, commercial mowers, blowers, dump trailers, chainsaws, line trimmers, and tillers
Perform landscape enhancement activities such as mulch application, plantings, top soil application, lawn seeding
Address clients' questions, comments, and concerns
Prepare daily team performance reports
Assist with employee recruiting and selection
Job Requirements:
Current and unrestricted Driver's license with a clean record
One year experience in this or a related field is required
Previous leadership experience
Willingness to work occasional (paid) overtime
Must be able to lift up to 50 pounds to waist level and perform all other physical requirements associated with a position of this nature
Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow up!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
When you put on The Grounds Guys uniform, you become part of a team-local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they'll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds-it's part of everything The Grounds Guys do.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
$39k-75k yearly est. Auto-Apply 60d+ ago
Experienced Supervisors
Slim Chickens 3.4
Supervisor job in Wichita, KS
We are seeking a detail-oriented, reliable, and experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
Supervisor Duties and Responsibilities
Oversee all front and back of the house operations
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Analyze staff evaluations and feedback to improve the customer's experience
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
Oversee health code compliance and sanitation standards
Seek ways to cut waste and decrease operational costs
Generate weekly, monthly, and annual reports
Train new employees and provide ongoing training for all staff
Attend quarterly P&L meetings
Supervisor Requirements and Qualifications
High school diploma required
Significant work experience in management and the hospitality industry
Strong working knowledge of food and beverage service
Ability to use restaurant management software
Strong leadership skills
Decisive and critical thinker
Nice to Have
Associate's or Bachelor's degree in Business Administration or Hospitality preferred
Front and back of house experience is a plus
View all jobs at this company
$44k-51k yearly est. 60d+ ago
Bakery Team Leader
Paris Baguette 4.0
Supervisor job in Wichita, KS
WHAT WE ARE HUNGRY FOR The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Under this role, you will be responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers.
KNOWLEDGE AND RESPONSIBILITIES Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette's high standard of excellence Check quality of all the products for displays and organize rotation of displays for all pastries and desserts Delegating the duties between crew members on the floor and assigning the duties to be carried out Checking on the crew to make sure said duties are completed Enter in the customer's order in the POS and know how to use the POS system in place Work and thrive in a team-work environment Adhere to food safety guidelines Make beverages on the basis and demand during operating business hours and prepare coffee Always keep all areas of the store clean while operating during business hours Refill and organize all pasties and beverages on display Help unload deliveries (up to twice a week) Handle catering orders For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios
WHAT YOU NEED TO HAVE 1-2 years of food handling/store experience at a Paris Baguette café Minimum High School Diploma/GED or Some College. Positive and passionate attitude! High sense of integrity and ownership. Basic math skills (add, subtract, multiply, divide). Able to lift up to 25 lbs. Time management, ability to prioritize and follow direction. Adherence to food safety guidelines. Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions. Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us. High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture.
$35k-58k yearly est. 60d+ ago
Fabrication Supervisor
Creekstone Farms Premium Beef 4.2
Supervisor job in Arkansas City, KS
JOB SUMMARY The Fabrication Supervisor will direct the daily activities of and work directly with production team members within the manufacturing environment. They will be responsible for continuously developing and mentoring Team Members using a continuous improvement mentality and will work to perpetuate a “Creekstone Proud” culture through attitude and actions.
ESSENTIAL FUNCTIONS: • Ensure that company standards and policies are properly taught and maintained to support company goals• Strategically make decisions about the distribution of job tasks on the Fabrication for maximum efficiency• Ensure that all volume, yields, and specification goals are met by leading others• Provide service to and enhance the learning experience of new team members• Develop and promote positive working relationships with all team members and fellow supervisors• Facilitate meetings with Fabrication team members on various topics: food safety, people safety etc.• Must understand and have a “Creekstone Proud” mindset in order to positively enhance the company culture• All other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES: • Meat Industry experience required• Working knowledge of the entire Fabrication process• Organizational and time management skills• Ability to present ideas, concepts, issues, concerns, and questions in a well thought out, positive, and professional manner• Ability to foster an atmosphere of teamwork and respect• Functional with Microsoft Office Suite, including Word, Excel, and PowerPoint• Able to work productively and independently• Clear communication skills - verbally and in written form.• Bilingual preferred• Ability to coach and develop others into becoming better employees• Leadership skills such as but not limited to conflict resolution, encouraging others and inspiring good work• Ability to take direction humbly and collaborate in order to define and pursue team goals• A positive outlook and attitude in taking initiative and problem solving, unprompted
Creekstone Farms Premium Beef is an Equal Opportunity Employer
$53k-64k yearly est. Auto-Apply 4d ago
Development Supervisor
Team Allied
Supervisor job in Park City, KS
Requirements
High School Diploma and continued independent professional learning is required.
Must have a minimum of 7 years of professional experience as some combination of a software development manager, a development team lead, a technical trainer, a technical project manager, or a technical product manager.
A Minimum of 2 years of professional experience supervising development staff at the level of a team lead or higher is needed.
Expertise in organizing the workload and output of multiple cross-functional teams as well as expertise in the concepts surrounding a Systems Development Lifecycle and how to apply the framework to keep day-to-day projects moving is a requirement.
Exposure to project management delivery techniques and a proven ability to adapt to leading large-scale multidisciplinary projects is a plus.
$36k-61k yearly est. 47d ago
Supervisor - Reintegration ( $3,000 Sign on Bonus)
Saint Francis Ministries 4.0
Supervisor job in Hutchinson, KS
PURPOSE: The Reintegration Supervisor is responsible for supervision, coordination, and training of staff handling a caseload with a goal of reintegration.
ESSENTIAL FUNCTIONS
Directly supervises professionals, paraprofessionals, and support staff.
Responsible for staff scheduling, employee evaluations and resolving staff conflicts.
Provides leadership for staff by modeling expectations and behaviors.
Provides supervision for staff, including case staffing and feedback related to achieving permanency goals for children and families in a timely fashion.
Assures that documentation meets guidelines for timeliness and accuracy.
Assigns cases, maintaining appropriate staffing ratios.
Serves as relief social worker, when needed.
Available for after-hours crisis intervention.
Assures that case plan goals, permanency goals for children, and other appropriate services are established and achieved in a timely manner.
Assures that children referred for placement by DCF are transported and placed within 4 hours.
Monitors overall client satisfaction of program and evaluates for performance improvement. Advises Director of the findings.
Liaison with DCF, courts, schools, providers, and communities.
Manages physical and emotional aspects of office staff.
Promotes a positive relationship throughout Saint Francis Ministries.
Makes sure there is a seamless transition of cases when new workers are assigned.
Works with staff to develop a plan of success to meet state and organizational outcomes.
Documents monthly staffing timely and with accuracy.
Reports and assures staff report critical incidents to DCF verbally within 12 hours, written within 24 hours.
Implements Saint Francis Ministries policies and follows directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
Reports and assures staff report unusual incidents through appropriate Risk Management, clinical and safety channels.
Is knowledgeable of and follows all safety procedures.
Ensures clients' rights are protected.
$37k-44k yearly est. 3d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Supervisor job in Wichita, KS
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
* Ensure adequate operational coverage; responsible for scheduling and manpower utilization
* Maintain a safe, dependable and consistent operation
* Conduct Agent observations
* Schedule and administer local training including new hire training
* Investigates and resolves operational issues as well as customer service issues
* Will be provided company uniforms and must adhere to uniform policy
* Participates on operational conference calls, station audits and prepares various reports
* Maintains records such as time and attendance, personnel files and performance
* Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
* Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
* Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
* Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
* Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
* Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
* Collaborate with the internal team to ensure a safe and on-time departure
* May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements
* Minimum Age: 18
* High school diploma or GED equivalent
* Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
* Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
* Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
* Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
* Must be able to perform all duties in various weather conditions and time constraints
* Ability to read, write, fluently speak and understand the English language
* Possess the legal right to work in the United States
Position Preferences
* A minimum of one year of customer service experience
* Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
* Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
* Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
* In locations handling US mail, must be able to pass a US Postal Service background check
* This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
$26k-33k yearly est. Auto-Apply 15d ago
Supervisor, Operations II
DSV Road Transport 4.5
Supervisor job in Wichita, KS
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G
Division: Solutions
Job Posting Title: Supervisor, Operations II - 104998
Time Type: Full Time
Position Description Summary:
Responsible for scheduling, coordinating, and measuring operations within a warehouse facility. Measure standard operating processes within facility. Work from customer business schedules, develop daily schedules, and measure performance to schedules.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
* Establish and maintain warehouse operational infrastructure
* Develop and maintain ISO level operation guidelines and metrics including communication to internal and external customers
* Develop and monitor productivity standards
* Establish and maintain daily operating schedules
* Coordinate daily cycle counts
* Develop and maintain training requirements for all employees
* Routing trucks in and out of the warehouse when needed
* Load and Unload trucks when necessary
* Check in and break down import freight when necessary
* Write up documentation for exporting freight when necessary
* Maintain safe working environment
* Provide customer service to prevent and resolve errors
* Other duties as assigned
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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$50k-76k yearly est. Easy Apply 9d ago
Call Center Supervisor
Onemci
Supervisor job in Wichita, KS
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a motivated leader with excellent communication skills and a passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you'll guide your team to success through coaching, performance management, and operational excellence.
This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and success of a team of 15-25 front-line agents.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures
Key Responsibilities:
Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls.
Coach and develop team members on service standards, processes, and best practices.
Monitor and improve performance metrics, KPIs, and productivity benchmarks.
Foster a culture of accountability, continuous improvement, and excellence.
Oversee workforce management, including scheduling and goal setting.
Develop strategies to ensure high levels of customer satisfaction.
Motivate the team to identify and maximize sales opportunities.
Review and submit weekly payroll to ensure accuracy.
Drive revenue and profitability growth within the call center.
Track and analyze team and individual performance to identify trends and improvement areas.
Communicate updates and process changes clearly and effectively.
Provide regular feedback and coaching to agents on performance and development.
Collaborate with departments such as QA, Training, IT, and Recruiting.
Implement and audit quality assurance strategies to maintain service excellence.
Manage hiring, onboarding, coaching, and, when necessary, terminations.
Serve as a subject matter expert on client-specific operations.
Manage remote team members as needed.
Perform additional duties as assigned.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.
REQUIRED QUALIFICATIONS
Minimum of 3-years of total call center experience or 1-year of call center management experience
Associate's degree or equivalent combination of education and relevant work experience
Exceptional interpersonal & communication skills
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Demonstrated ability to drive sales through the actions of others
Superior knowledge of call center tools and technology used to manage KPIs and SLAs
Possess practical conflict resolution skills (both customer and agent conflict)
Proven leader with advanced time management, planning, organizational and multitasking skills
Ability and eagerness to learn new products and system
Ability to work in a professional, fast-paced environment
Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
Clear, concise and practical communication skills (both oral and written)
A solution-oriented and positive mindset that openly embraces change and stretches goals.
Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues.
An ability to hold team members accountable for job performance including adherence, KPI's, and process
The ability to thrive in a fast-paced, ever-changing, and high-pressure environment.
PREFERRED QUALIFICATIONS:
Military, local, state or federal government experience is a plus.
Graduation from an accredited two-year or four-year college or university is a plus
Experience managing both remote and on-site reports is a plus
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$31k-47k yearly est. Auto-Apply 60d+ ago
Polyurethane Supervisor - Wichita
Olshan Foundation Solutions 3.8
Supervisor job in Wichita, KS
Job Description
Olshan Foundation Repair is currently seeking a Polyurethane to join our team! You will be leading a construction crew of 2-3 employees. Olshan Foundation Repair has been around since 1933! We are the premier Foundation Repair experts and enjoy helping families with their home foundation repair needs. We have a culture based on dedication, family, integrity, and continuous improvement.
Responsibilities:
Manage and train Crew Members in construction methods, operation of equipment, safety procedures and/or company.
Supervise and perform foundation repair by installing polyurethane injections with careful consideration and precision.
Interact with customers to ensure customer trust and understanding.
Maximize customer satisfaction by explaining the foundation repair or polyurethane injection process.
Communicate with managers, technical professionals, other departments, or contractors to coordinate projects and resolve problems.
Examine and inspect work progress, equipment, and construction sites to ensure that specifications are met and make recommendations as necessary.
Safely operate and properly maintain company vehicles, tools and equipment.
Clean and prepare construction areas to eliminate possible hazards. Ensure proper cleanup of all work areas after each job is complete.
Ensure that Olshan's policies and practices are implemented and followed according to the Employee & Safety Handbook.
Follow oral and written instructions; communicate effectively with all employees.
Perform other related duties as assigned.
Requirements:
Foundation Repair/Polyurethane Foam experience of 1-2 years is a must*
Possess a valid driver's license and have an acceptable driving record.
Ability to pass background requirements.
Working weekends may be required; some travel.
Dedicated to customer satisfaction and ability to adapt to customer needs.
Strong verbal and written communication skills.
Effectively communicate with supervisors and subordinates.
Benefits:
Bonuses
Career growth opportunities
Paid Time Off (Vacation, Sick Days, Holidays)
Medical insurance
401K & Roth
Tuition reimbursement
$44k-63k yearly est. 3d ago
Fabrication Supervisor
Creekstone Farms Premium Beef 4.2
Supervisor job in Arkansas City, KS
The Fabrication Supervisor will direct the daily activities of and work directly with production team members within the manufacturing environment. They will be responsible for continuously developing and mentoring Team Members using a continuous improvement mentality and will work to perpetuate a “Creekstone Proud” culture through attitude and actions.
ESSENTIAL FUNCTIONS:
• Ensure that company standards and policies are properly taught and maintained to support company goals
• Strategically make decisions about the distribution of job tasks on the Fabrication for maximum efficiency
• Ensure that all volume, yields, and specification goals are met by leading others
• Provide service to and enhance the learning experience of new team members
• Develop and promote positive working relationships with all team members and fellow supervisors
• Facilitate meetings with Fabrication team members on various topics: food safety, people safety etc.
• Must understand and have a “Creekstone Proud” mindset in order to positively enhance the company culture
• All other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
• Meat Industry experience required
• Working knowledge of the entire Fabrication process
• Organizational and time management skills
• Ability to present ideas, concepts, issues, concerns, and questions in a well thought out, positive, and professional manner
• Ability to foster an atmosphere of teamwork and respect
• Functional with Microsoft Office Suite, including Word, Excel, and PowerPoint
• Able to work productively and independently
• Clear communication skills - verbally and in written form.
• Bilingual preferred
• Ability to coach and develop others into becoming better employees
• Leadership skills such as but not limited to conflict resolution, encouraging others and inspiring good work
• Ability to take direction humbly and collaborate in order to define and pursue team goals
• A positive outlook and attitude in taking initiative and problem solving, unprompted
Creekstone Farms Premium Beef is an Equal Opportunity Employer
The average supervisor in Wichita, KS earns between $28,000 and $78,000 annually. This compares to the national average supervisor range of $31,000 to $92,000.
Average supervisor salary in Wichita, KS
$47,000
What are the biggest employers of Supervisors in Wichita, KS?
The biggest employers of Supervisors in Wichita, KS are: