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Become A Support Agent

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Working As A Support Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Support Agent Do At Murphy USA

* Experience with general PC hardware and/or networking
* Strong problem solving skills
* Ability to multi-task and work in a fast-paced environment
* Ability to type at 40 wpm or better
* Ability to grasp data entry in multiple software environments
* Effective interpersonal and communication skills
* Ability to work independently or within a team environment
* Strong customer service skills
* High school graduate or equivalent education
* Requires attention to detail
* Requires proficiency operating windows-based computer programs
* Must be available to work over nights and weekends
* Must be willing to work a flexible shift

What Does A Support Agent Do At Advantage Solutions

* Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department.
* This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
* ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
* ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
* Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.
* Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time

What Does A Support Agent Do At Mastec Advanced Technologies

* Ensure work order integrity across multiple business lines and acts as point of contact for client’s customer support/customer escalations departments.
* Schedule, confirm, reschedule or cancel service appointment requests received via SMS/phone/email/chats/etc.
* Utilize appointment booking and capacity tools to determine location of technicians and available customer appointments and tracking appointments at risk of missing on time completion.
* Responsible for occasional routing of appointments and/or ownership of assigned market area loads.
* Update and maintain internal call dispositions and logs appropriately.
* Provide excellent customer contact experience by listening to description of problem for appropriate resolution.
* Must exercise good judgment in order to comply with defined appointment priorities and ensure company level productivity goals are met.
* Work and communicate effectively with Support Center, Field Operations and Customers via phone/email/chats/etc.
* Maintain excellent customer rapport by resolving concerns and answering questions on initial intake.
* Enhance organization reputation by accepting and maintaining ownership of any exceptions during the customers’ service experience; communicate opportunities with Support Center and/or Field support resources as needed.
* Maintain safe work environment by following safe practices.
* OTHER DUTIES:
* General clerical work such as filing, copying, mailing, etc.
* Perform other duties as assigned.
* INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB /
* JOB SPECIFICATIONS
* Required Knowledge/Skills/Attributes
* Ability to read and write clearly and effectively.
* Above average computer skills including Internet Explorer, Microsoft Office products (Outlook, Word, PowerPoint, Excel).
* Ability to provide outstanding customer service; ask probing questions, answer inquiries and/or request assistance.
* Detail oriented, critical thinker and problem solver.
* Ability to multi-task and handle record-keeping requirements.
* Proven ability to adhere to established work schedule.
* Ability to work independently and in a team.
* Ability to understand and follow instructions for a variety of standard/safety practices
* Education
* High school diploma, GED, or equivalent combination of education and experience is required.
* Experience
* years of customer service/ interfacing experience is required

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How To Become A Support Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Support Agent jobs

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Top Skills for A Support Agent

CustomerServiceProductInformationTechnicalSupportEmailChildSupportCasesHardwareIssuesPhoneCallsTroubleShootingInternetConnectivityInboundCallsWindowsXPRemoteDesktopDataEntryCustomerSatisfactionSetupTechnicalIssuesAbsentParentsCustomerSupportChildSupportOrdersCustomerIssues

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Top Support Agent Skills

  1. Customer Service
  2. Product Information
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Assist consumer with all regular Customer Service responsibilities when the demand is high.
  • Maintained extensive customer contact; fielded initial calls, provided product information.
  • Provided exceptional technical support for a catalog of cellular and data enabled devices.
  • Communicated effectively via email and phone with regional managers for further advising on project instructions.
  • Attended hearings and depositions, met with judges and magistrates, and counseled clients on child support cases.

Top Support Agent Employers

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