Support Agent

Support Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 4,806 Support Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Support Agent Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Support Agent Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Support Agent CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand support agent skills. Below we have listed the top skills for a support agent : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Support Agent
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Sales Support Associate

  • Provide PowerPoint assistance in order to keep formatting and brand consistency.
  • Prepared deposits and end of shift reports.
  • Developed positive customer relationships through.
  • Worked with Verizon customers to optimize their plan to fit their needs.
  • Manage Walmart Bill Pay (DIRECTTV ,Semco, Comcast, Ect..} m

Example # 2

Registrar

  • Managed and prioritized a high volume of traumas and ambulances entering the ER.
  • Interpreted HIPAA regulations and healthcare directives.
  • Helped patients fill out appropriate paperwork and HIPPA forms.
  • Check In/Out Patients Patient Demographic Information Scheduling Answering Phones Filing Billing/Payment Arrangement Admission/Discharge Medicaid/Medicare Surgical Registration Monitoring ER Patient/Visitor status HIPPA
  • Registered/admitted Labor and deliver patients, in-patient and out-patients and Trauma and Life Flight victims.

Example # 3

Call Center Technician

  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, internet connectivity issues and data recoveries.
  • Provided technical support for video, telephone and internet services for Verizon FiOS customers on a national level.
  • Power cycling and provisioning modems with customers and merchants via over the phone.
  • Provided support for almost 10,000 support calls.
  • Answer inbound calls in support of customers' Mac and iTunes troubleshooting needs/how-to questions.

Example # 4

Support Agent

  • Tasked with creating specialized applications involving Mysql, PHP, and Apache to solve data center wide issues.
  • Provided first level and second level escalation support for customers calling AppleCare about various hardware and software products.
  • Provided support to first level advisors on troubleshooting steps to perform and positioning statements to customer.
  • Provide quality technical support via phone, web chat, and remote desktop viewer.
  • Resolve technical problems with iPhone, iPod, iPad, and Apple Watch via phone.

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How much work experience does the average support agent candidate have?
The average support agent resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your support agent skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from support agent resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a support agent, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Support Agents have a 4-year degree as the highest education level.
Overwhelmingly, those applying to support agent positions majored in Business. Some of the other common majors that appear on support agent resumes include Criminal Justice, Computer Science, and Information Technology.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Support Agent Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Support Agents. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Support Agents to learn more.

Average Employee Salary
$39,000
$25,000
Min 10%
$39,000
Median 50%
$62,000
Max 90%