Support agent work from home jobs - 1191 jobs

Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking a full-time Intellectual Property (IP) Patent Docketing Specialist to provide timely and effective docketing and administrative support to the Intellectual Property Group. Responsibilities include, but are not limited to: Review, docket and distribute a high volume of incoming correspondence from the USPTO, WIPO and foreign associates according to established procedures Review and update docket based on USPTO filing receipts, WIPO confirmations, and correspondence from foreign associates according to established procedures Update docket based on docket answers/instructions received from attorneys and paralegals Monitor daily docket to ensure all deadlines are met Perform monthly status check of pending US patent applications Manage incoming and outgoing transferred files Respond to internal inquiries; generate reports as needed by the IP group Save correspondence in document management system to maintain electronic files Required Skills Include: Working knowledge of US and International patent and trademark prosecution processes and their associated rules and procedures Analytical reasoning skills and ability to interpret rules and instructions accurately Excellent organizational and follow-up skills Comfortable and efficient at calculating dates Detail oriented; ability to perform routine tasks and maintain concentration for long period of time. Ability to prepare accurate, highly detailed work; excellent proofreading skills. Proficient with MS Office applications 6+ years intellectual property experience in a law firm or legal services environment Prior IP docketing experience required, prior patent docketing experience preferred. Prior IP docketing experience using computer database programs, specifically FIP is highly preferred Undergraduate degree preferred We offer an excellent compensation and benefits package. Job Type: Salary Salary Range: $92,000 - $105,000 (Actual salary is based on experience and job qualifications.) Bonus: Discretionary holiday bonus Benefits: Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, 401k Profit Sharing Plan, and Transportation Program Please submit your resume, cover letter, and salary requirements. EOE #LI-PT1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Company Canon Info Technology Services Requisition ID 33908 Category Customer Service/Support Type Full-Time Workstyle Virtual About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneouslyto expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions ** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at , Eastern time from within the US. For all other reasonable accommodation requests, please call . You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Fluent in Chuukese and English? We are seeking fluent Chuukese-English speakers to join our team providing remote interpreting services for medical encounters in the U.S. Interpreting experience is not required. Contractors who meet qualification criteria may complete a paid onboarding program prior to receiving assignments. Qualifications Native or advanced Chuukese proficiency English C1 level or above, with clear verbal communication Stable internet connection Laptop or desktop computer required Availability for a paid onboarding program. Engagement Overview 1099 independent contractor engagement Fully remote Flexible availability Biweekly compensation Competitive per-hour rates Apply here: ************************************* #notexperience #chuuks #bilingual #freelance #homeoffice #remotejob #english #chuukese #fulltime #parttime #languageservices #costumerservice #bilingualagent #chuuk #chuukstate

We are seeking an Entry-Level Help Desk Technician to join our team in a hybrid work environment. This role supports core business hours Monday-Friday (7:00 AM-4:00 PM or 8:00 AM-5:00 PM EDT) and follows a hybrid schedule with three days in office per week, though fully remote candidates may be considered for top talent. Responsibilities include providing customer-focused technical support via phone, chat, and a self-service ticketing portal; performing initial troubleshooting; managing and resolving tickets; and documenting issues within a ticketing system. The environment is primarily Microsoft and Windows-based, and this role places a strong emphasis on customer service, communication, and timely resolution. Prior contact center or phone/email support experience is a plus, as is familiarity with ticketing platforms such as ServiceNow, ShareWell, or Spiceworks. Technical experience and certifications such as CompTIA A+ are beneficial but not required-candidates with one to two years of relevant experience or a combination of education and experience are encouraged to apply. *Job Type & Location*This is a Contract position based out of Columbus, OH. *Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Columbus,OH. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

At Cymbiotika, we believe that wellness starts with trust. That's why we're committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you'll know exactly what's inside-no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you're getting the best of nature and innovation in every supplement. We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about. With Cymbiotika, you're not just taking a supplement-you're joining a community of people who value wellness, science, and the power of transparency. We're here to empower you on your journey to better health, every step of the way. We are looking for a motivated and experienced Customer Experience Advocate to join our Cymbiotika team! As a Customer Experience Advocate, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. Role Overview As a Customer Experience Advocate, you are the voice of the company, specializing in extensive product knowledge, record keeping, and problem solving. Working alongside multiple departments, you will answer customer questions and concerns with confidence and a positive attitude. Responsibilities: Provide customers with order verification, updates regarding shipment, product availability and pricing. Work closely with cross-functional departments to enhance customer services and brand awareness. Provide analytical and specialized administrative support with general instructions. Inform customers about new products and usage. Analyze customer feedback on new and existing products, as well as preparing reports. Respond to customer queries in a timely and effective manner, via phone, email, or social media. Participate in weekly meetings that are structured to aid in the enhancement of professional development. Maintain accurate records and document all customer service activities and discussions. Requirements: At least 1 year of relevant experience Exceptional communication, collaboration, and problem-solving skills. Exceptional interpersonal skills and a client-centered approach. Great organizational and time management abilities. Proficiency in Google and customer service softwares What We Offer: Welcome Package: Receive a curated selection of Cymbiotika products to kickstart your wellness journey with us at your 45th day. Exclusive Employee Discounts: Enjoy 70% off all products for yourself and 50% off for friends and family. Flexible Fridays: Work from home Fridays to ease into your weekend with balance and flexibility. Catered Team Lunches: Connect with your colleagues over delicious catered lunches every Wednesday. Beverage Perks: Cold brew, coffee, and fridge full of drinks. Snacks: Variety of snacks to keep you fueled. Wellness Facilities: Unwind in our on-site meditation room or recharge with red-light therapy. VIP Access: Enjoy exclusive suite access at Petco Park for San Diego Padres home games. Fitness Perks: Complimentary ClassPass membership for access to fitness classes and wellness activities. Paid Time Off: Enjoy 13 paid company holidays, a generous PTO policy that grows with your tenure, and dedicated sick time to support your health and work-life balance. Comprehensive Health Benefits: Dental, vision, and health insurance plans with 100% employer-paid coverage options. Exclusive Lifestyle Discounts: Special offers through partners like Farmers Insurance, hotels, movie theaters, theme parks, and more. Team-Building Activities: Join regular team outings and events that foster collaboration, creativity, and fun. Retirement Plan: 401(k) plan with matching contributions to help secure your financial future. Community Engagement: Participate in company-sponsored volunteer events and give back to causes that matter.

JOB TITLE: Facilities Support Representative DURATION: Long term contract HOURLY RATE: $17/hr + all candidates need to live within a 2-hour radius from Bentonville, AR This is a remote role in a call center environment, focusing on inbound calls and emails from field technicians and onsite store associates regarding on-site HVAC, Lighting, and Refrigeration issues that they will help troubleshoot utilizing software, a knowledgebase, as well as internal collaboration with subject matter experts. These duties will be performed by researching work order root causes for technicians according to severity and device functionality within our process. Starting February 2nd, 2026, there is 6 weeks of training that are intended to equip the candidate with fundamental knowledge of the workflows and associated software. Proficiency will come with time in production and collaboration with subject matter experts. Training is Monday-Friday 8:00-5:00 CST. Weekly schedule is structured 4 days on 3 off platform. First contact resolution and quality adherence take priority over productivity. 13:00 AHT, about 25 calls/emails in a shift. A laptop and charger are provided. Monitors and headsets are not provided but are strongly recommended. Job Description: Desired Skills and Experience Exp. working in an environment with a high volume of inbound, outbound calls and emails. Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker. Excellent written and spoken communication skills Strong multitasking skills - able to navigate multiple applications at one time Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting. A quiet professional environment and reliable internet service is required Ability to handle a high volume of inquiries during peak volume with positivity and professionalism. Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.) Plusses Autonomous system diagnostics and troubleshooting Understanding of BAS (Building Automation Systems) Day-to-Day : An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.

Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs. You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here. What You'll Do (Key Responsibilities) Answer inbound customer support calls and provide accurate, helpful responses Make occasional outbound calls (appointment reminders, follow-ups, or status updates) Maintain a friendly, patient, and professional tone on every interaction Document call notes and key details accurately using our digital tools and systems Follow step-by-step call handling procedures to keep conversations efficient and consistent Stay connected with your remote team through chats, updates, and scheduled check-ins What We're Looking For (Qualifications) Strong speaking skills, active listening, and clear communication Comfortable using a computer and switching between basic tools (calls, notes, systems) Reliable internet connection and a quiet, distraction-free home workspace Team-minded attitude-willing to ask questions and support others No experience required - paid training is provided Customer service experience (call center, retail, hospitality) is a plus, not required Pay & Benefits Monthly pay: $3,300-$3,900 (based on experience) 100% remote - work from the comfort of home Paid training starting day one Flexible scheduling options (including weekends based on availability) Supportive team culture with approachable managers Growth and advancement opportunities within the company If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻

Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************

Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

At Casebook PBC, our software makes people's lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you'll be making that mission a reality. Job Description OVERVIEW: A team member at Casebook PBC plays a key role in advancing our mission to build technology that supports human services organizations and accelerates the end of poverty. They are dedicated to Casebook's vision of building and promoting the human services global operating system and exemplify Casebook's values while working collaboratively to achieve organizational goals. At Casebook, Customer Experience (CX) is central to how we serve our customers, and the Customer Support team is an essential part of CX. Customer Support Agents guide and troubleshoot with customers throughout their lifecycle, ensuring they can successfully use the Casebook platform in their critical day-to-day work serving vulnerable populations. The Customer Support Agent's top priority is to deliver quick, accurate, and personable support through chat, email, and virtual meetings. This includes managing a fast-paced ticket queue, documenting solutions and issues in Confluence, and escalating to Product or Engineering when necessary. As the voice of our platform, you will act as both an advocate for our users and a partner to internal teams, ensuring Casebook customers have the best possible experience. This is a demanding but rewarding role where no two days are the same. Our customers rely on Casebook to do meaningful work in their communities, and we are committed to providing them with responsive, reliable support every step of the way. CASEBOOK VALUES ● Impact: We strive to help improve the lives of vulnerable children, adults, families, and communities. ● Customer Commitment: We provide ground-breaking human services software products and exceptional customer experiences shaped by organizational needs and best practices. ● Teamwork: We collaborate with team members, customers, and other partners with mutual respect, encouraging meaningful relationships and open communication. ● Innovation: We find new ways to grow our product, company, and each other. ● Accountability: We accept responsibility for our actions, holding ourselves accountable for results. RESPONSIBILITIES: ● Provide thoughtful, personalized communication to explain how our product works and help troubleshoot issues via chat, email, and virtual meetings (Zoom/Google Meet). ● Effectively resolve customer inquiries in a considerate and timely manner while managing a fast-paced ticket queue. ● Investigate, replicate, and document customer issues clearly and concisely so that Product and Engineering can fully understand and resolve them. ● Identify when issues need to be escalated, and ensure escalation includes complete details (steps to reproduce, screenshots, system/browser details). ● Document fixes, troubleshooting steps, and best practices in Confluence, contributing to both customer-facing knowledge base articles and internal documentation. ● Create and maintain reusable snippets of response copy to keep customer communication consistent and efficient. ● Build and deepen product knowledge by using the Casebook platform daily and staying current with new features and releases. ● Collaborate with teammates to share knowledge, contribute to team goals, and support continuous improvement in processes and customer experience. Qualifications EDUCATION AND/OR EXPERIENCE: ● College degree or equivalent professional experience preferred ● 2+ years of experience in customer support REQUIRED TECHNICAL / OTHER SKILLS AND ABILITIES: ● You care deeply, genuinely, and passionately about customer support and about the role it plays in making our customers and company successful. You are willing to apply special effort when you see a high-priority situation or customer that needs an escalated resolution. ● You have prior experience doing live customer support by chat and ticketing systems (like Hubspot and Zendesk), and you know how to do it well. You know that every bit of work you do makes a real difference in making a customer happy. ● You understand the web and how it works. You're not necessarily writing and deploying your own JQuery-based, CSS-heavy responsive sites, but you have configured software and understand how setting and other variables can alter one customer's expected functionality from another. ● You know when something is over your head and are not afraid to ask for help. ● You are skilled at explaining technical problems succinctly and clearly. ● You are a naturally empathetic and articulate communicator. Strong organizational skills with the ability to manage multiple projects and priorities. Ability to work independently and as part of a team. Excellent communication skills, both verbal and written. Additional Information Compensation: $50,000 - 62,000 Salary + Equity + Benefits Demo of Casebook: **************************************

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is currently looking for a Customer (Billing) Support Agent (Hungarian fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer (Billing) Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets within the established SLA and performance guidelines Respond to customer tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution. Multitask between multiple tools and systems and apply information and knowledge to customer situations. Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic, and high- transaction environment. Coordinate internally with other teams as needed to provide feedback and help resolve issues May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries May be assigned to assist in other ticket queues as needed Be a champion of Blueprint's core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned. Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting is strongly preferred Written and verbal fluency in English language required, must pass Language Assessment Test Written and verbal fluency in Hungarian required, must pass Language Assessment Test Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Proficient with Microsoft Office Suite or related software. Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries Ability to receive and apply constructive feedback Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail. Some online game knowledge and experience preferred Work Environment: The work environment is usually a traditional office, indoor setting with no exposure to outside elements. This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved. This position requires no travel. May work remotely based on adherence to the organization's work from home policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Physical Requirements: The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions. The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: ******************* Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Remote Hospitality Customer Advisor / Live Chat Support Agent Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company. Key Responsibilities: - Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner - Provide accurate and detailed information about our hospitality services, packages, and events to customers - Assist customers in making reservations, changes, and cancellations as needed - Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary - Maintain a high level of knowledge about our company, services, and events to effectively assist customers - Collaborate with other team members to improve the overall customer experience and identify areas for improvement - Keep detailed records of customer interactions and transactions for future reference Qualifications: - Previous experience in customer service or hospitality is preferred - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and conflict resolution skills - Proficient in using live chat and other communication tools - Knowledge of sports events and tournaments is a plus - Flexibility to work evenings, weekends, and holidays as needed Benefits: - Competitive salary and benefits package - Opportunities for career growth and development within the company - A dynamic and inclusive work environment - Complimentary access to sports events and tournaments - Training and support to enhance your skills and knowledge in the hospitality industry If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients. Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is currently looking for a Customer (Billing) Support Agent (Hungarian fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer (Billing) Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets within the established SLA and performance guidelines Respond to customer tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution. Multitask between multiple tools and systems and apply information and knowledge to customer situations. Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic, and high- transaction environment. Coordinate internally with other teams as needed to provide feedback and help resolve issues May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries May be assigned to assist in other ticket queues as needed Be a champion of Blueprint's core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned. Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting is strongly preferred Written and verbal fluency in English language required, must pass Language Assessment Test Written and verbal fluency in Hungarian required, must pass Language Assessment Test Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Proficient with Microsoft Office Suite or related software. Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries Ability to receive and apply constructive feedback Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail. Some online game knowledge and experience preferred Work Environment: The work environment is usually a traditional office, indoor setting with no exposure to outside elements. This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved. This position requires no travel. May work remotely based on adherence to the organization's work from home policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Physical Requirements: The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions. The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: ******************* Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Job Title: Customer Support Travel Agent Join Vacation Advertiser - Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we're looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team. As a Customer Support Travel Advisor, you'll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer-whether they're looking to plan their next getaway, need assistance with booking, or have a question about one of our services. What You'll Do: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist clients with booking travel arrangements and troubleshooting issues Provide detailed information about destinations, services, policies, and promotions Ensure customer satisfaction by resolving concerns quickly and effectively Collaborate with travel advisors, sales teams, and vendors to solve complex issues Maintain accurate customer records and follow company protocols What We're Looking For: 1+ years of experience in customer support, hospitality, or travel-related services Excellent communication and interpersonal skills Tech-savvy and comfortable using CRM platforms and booking tools Ability to stay calm and organized in a fast-paced environment Passion for travel and desire to help others plan incredible vacations A proactive attitude and strong problem-solving skills Must have an entrepreneur mindset! Preferred (but not required): Experience in the travel industry or familiarity with travel booking systems Knowledge of all-inclusive resorts, cruises, and European vacations Bilingual abilities (especially Spanish) Job Details: Job Status: Full-time or Part-time Schedule: Flexible with some preferred weekend availability Location: Remote (U.S.-based only) Perks: Travel discounts Training Work-from-home flexibility Opportunities for growth within the company Why Vacation Advertiser? Vacation Advertiser is more than a travel company-it's a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we'd love to hear from you! Ready to Apply? We're excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups. What does a work environment look like at Clerk Chat? Clerk Chat is a hybrid team of in-office and remote employees. Our headquarters is based in San Francisco, just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. Our in-office team appreciates being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster. The remote team is strategically based around the US to provide the best experience for our customers and drive impact. This is an exciting time to join Clerk Chat. We're small enough that every individual has a big impact, but we're growing fast enough that there's tremendous room for career advancement. Who you are: As a Customer Support Agent, you will be the first point of contact for our users. You will become part of a collaborative team of 4 focused on making a positive impact on business communication. You have excellent communication skills and a knack for building relationships. You are proactive, resilient, and thrive in a fast-paced environment. What you will do: You will be the first point of contact for our customers by email and chat You will handle and coordinate product-specific inquiries, engaging with external stakeholders You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization. You will develop and continuously improve our customer journey You will closely collaborate with all departments to further improve our customer journey What you will need: You have 2-3 years of experience in a similar role at a fast-paced start-up. You are able to work both independently and collaboratively within a team. You have excellent communication skills and are comfortable speaking to all sorts of customers You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment. We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity. This role is open to remote candidates nationwide. However, if you are based in the San Francisco Bay Area, our policy requires in-person work from our office five days per week.

Customer experience is different at Hello Innovation. We cut the red tape, ditch the corporate BS, and empower you to actually do what's right for people - not what's written in a script. This isn't your typical customer service job. It's a chance to help people, think creatively, learn fast, and deliver “wow” experiences without limits. This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available. ABOUT US At Hello Innovation, we're more than just a company; we're a force for change. As the parent company to an ever-growing portfolio of businesses, we're making the world a radically better place through meaningful innovation. Here, it's not about the daily grind; it's about making a real difference, challenging the norm, breaking boundaries, and rewriting what's possible. We started from scratch-no investors, no debt-just a relentless drive that has led us to impact over a billion lives through our products. And we're just getting started. We're an eclectic team of dreamers, creators and doers, united in our mission to deliver work that truly matters. If you're looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you've come to the right place. ABOUT THE JOB This role is about people, not tickets. As a Customer Happiness Hero, you're not only empowered to make things right - you're trusted to deliver unforgettable “wow” experiences when customers need it most. You'll support customers during some of the most meaningful moments of their lives, bringing calm, clarity, and genuine care. You'll also be a vital part of our fast-growing eCommerce brand that touches millions, where you'll grow your customer experience skills and learn the operations and technology that power everything behind the scenes. You won't just answer inquiries - you'll help people in moments that truly matter. If you're ready to do work with impact, integrity, and heart, keep reading. ABOUT YOU You've mastered the art of communication. Whether you're writing an email, chatting online, or speaking with a customer, you choose your words with intention - warm when they need comfort, direct when they need clarity, and always grounded in genuine care. You're the Sherlock Holmes of human emotion. You read between the lines, sense what people need, and spot the real issue before it's spoken. You're a modern-day MacGyver. Throw a challenge your way and you'll find a thoughtful, creative way to make things right. You're comfortable with the unknown. You don't freeze when things get unclear - you stay curious, confident, and ready to figure it out. You get sh*t done…no babysitter required. You take initiative, follow through, and own outcomes from start to finish with pride and accountability. You're human-centered to your core. You're driven by connection, compassion, and the desire to make someone's day a little lighter. You bring order to chaos. When emotions run high and things get messy, you step in with steady energy and take control of the situation. You get it right, down to the last detail. Typos, loose ends, and unclear instructions don't stand a chance. You believe excellence lives in the small things. You're a learning animal. You're hungry for feedback, curious about how things work behind the scenes, and always looking for ways to do things smarter. Customer experience isn't a task-it's a calling. Leaving people better than you found them isn't just satisfying; it's who you are. YOUR RESPONSIBILITIES Serve as the point of contact between customers, our eCommerce platform, and product vendors - keeping communication clear, smooth, and proactive from start to finish. Own customer issues from start to finish by investigating details, coordinating with vendors, and ensuring resolutions that leave customers fully taken care of. Communicate with warmth, clarity, and professionalism across email, chat, and occasional phone interactions. Deliver unforgettable “wow” moments - making things right, solving problems creatively, and turning challenges into meaningful experiences. Collaborate with operations and vendor partners to troubleshoot issues, keep orders on track, and prevent future problems. Spot patterns, share insights, and propose improvements that help the team innovate, refine workflows, and elevate the customer experience. Maintain exceptional accuracy and attention to detail in communication, documentation, and follow-through. COMPENSATION & PERKS Meaningful work. Get paid to give a sh*t and make a real impact on people's lives when they need it most. Top of market pay. Along with a full benefits package including health, dental and 401k. We ignite you - that's right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you. Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world's top talent. A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun. Flexible scheduling. We can work around your schedule, whether you're going to school, being a parent, or just living life to the fullest. Plus many more. Additional perks include daily catered lunches, team activities, paid holidays, bonuses and much more. Diversity isn't just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.