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Become A Support Analyst

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Working As A Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $85,817

    Average Salary

What Does A Support Analyst Do At Linkedin

* Provide billing support to LinkedIn Corporate Solutions’ both internal and external
* Oversee and maintain the accuracy of Oracle customer master database
* Process invoices, credit memos and debit memos in a timely and accurate manner
* Document all communication with users and accounts accurately and in a timely manner via system tools
* Ensure that all issues are escalated appropriately to the correct internal departments and management
* Identify processes and improve efficiency
* Perform additional duties as required

What Does A Support Analyst Do At Unitedhealth Group

* Drive processing of recurring data feeds through production and use existing Reports to manage operations Communicate timely information to Operational Management including the status, issues, and risks of the current operational work queue related to file management Create and provide reporting to program leadership and clients to accurately communicate status, issues, risks, recommendations.
* Utilize customer service skills to resolve issues with internal and external organizations Ensure quality assurance processes are in implemented and followed driving toward very minimal defects.
* Effectively manage multiple priorities at the same.
* Ensure appropriate documentation is developed and maintained to describe operational processes for both the client’s needs and for training purposes.
* Provide release support for code deployments Setup, Support and Monitoring of tables for PHI Data movement Production Processing of Data to downstream systems (i.e

What Does A Support Analyst Do At Bae Systems

* Provides a supporting role to the Program Manager (PM) and Deputy Program Manager (DPM) by overseeing the integration of program activities, consolidating and integrating information, and helping coordinate with Finance to perform earned value management operations
* Ensures all program reporting is completed and submitted as prescribed and assists the PM and DPM in preparing for the monthly contract reviews and internal program management meetings
* Consolidates data from across delivery orders and other PMO activities for use in reporting, analysis, and planning and maintains performance metrics
* Helps prepare project management required reporting such as project health: earned value, financials, risk & opportunities, quality metrics, and scheduling; this includes reviewing Cost Account Management (CAM) reports with project managers to discuss variances and anomalies
* Provides archival information as needed and support requests for program information
* Keeps track of small business utilization and hold Work Allocation Board meetings as required
* Assists in the establishment and maintenance of project cost / schedule baselines as well as the implementation of rolling wave planning and incorporation of CAM agreed baseline changes; participates in the planning, tracking, analysis, and reporting of projects
* Helps prepare, review, and perform analysis on Staffing Forecasts and Estimate to Complete & Variance Analysis reports
* Assists project managers and CAMs in monthly forecasting, performing reviews and offering corrections
* Ensures adherence to BAE Systems project management processes

What Does A Support Analyst Do At Oracle

* To manage and resolve Service Requests logged by customers (internal and external) on Oracle Cloud products and contribute to proactive support activities according to product support strategy and model
* Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
* Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
* Contributing to Knowledge Management content creation and maintenance
* Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
* Operating within Oracle business processes and procedures
* Respond and resolve customer issues within Key Performance Indicator targets
* Maintaining product expertise within the team
* Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

What Does A Support Analyst Do At Lowe's

* Assists in the consulting, coordination, and production of enterprise-wide technology-supported learning solutions into the LMS and LCMS system by following Lowe’s processes and procedures in order to provide learning to all employees.
* Accepts production requests from L&D staff and assigns production of content to third-party content development providers.
* Ensures that the product produced by the vendor and internal teams meets technical requirements, follows L&D established standards and processes, before entry in to LMS and/or LCMS live environment.
* Partners with the Learning Technology Manager to utilize reporting tools to analyse production trends to proactively anticipate needs in supporting L&D.
* Partners with the Learning Technology Manager to maintain product enhancement road-maps to ensure that they function as designed within Lowe’s LMS and LCMS technical infrastructure.
* Reviews courses and content while identifying any inconsistencies in design or technical standards as defined by Lowe’s and partners with instructional designers to rectify.
* Conducts usability and technical tests of prototypes, audits, and, where feasible, formative evaluations of learning or performance improvement.
* Manages and maintains content libraries in QA and production environments as defined by Manager and L&D Standards.
* Partners with the Learning Technology Manager to manage and organize work processes and make recommendations L&D.
* Front line leaders to make the production process more efficient.
* Provides coaching and consultation to L&D leadership on the use of approved authoring tools and processes.
* Facilitates the training of system and authoring tools using approved facilitator resources and guides learners in discovering and utilizing available job resources for production of learning solutions

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How To Become A Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Support Analyst jobs

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Support Analyst Career Paths

Support Analyst
Project Manager Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Desktop Support Analyst Systems Analyst Senior System Administrator
Data Center Manager
9 Yearsyrs
Support Specialist Project Manager Senior Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Quality Assurance Analyst Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Construction Manager Operations Manager
Director Of Sales
10 Yearsyrs
Network Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Analyst Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Engineer Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Quality Assurance Analyst Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Analyst Finance Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Senior Business Analyst Project Manager
Program Manager
8 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Analyst Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Business Analyst Project Manager
Senior Project Manager
12 Yearsyrs
Systems Analyst Systems Engineer
Senior Software Engineer
6 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Support Specialist Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Support Analyst Demographics

Gender

  • Male

    60.1%
  • Female

    37.9%
  • Unknown

    2.0%

Ethnicity

  • White

    75.5%
  • Hispanic or Latino

    10.5%
  • Asian

    10.2%
  • Unknown

    2.7%
  • Black or African American

    1.1%
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Languages Spoken

  • Spanish

    44.8%
  • French

    8.6%
  • Portuguese

    6.0%
  • Hindi

    4.8%
  • Italian

    4.1%
  • Chinese

    3.5%
  • German

    3.2%
  • Arabic

    3.2%
  • Carrier

    2.9%
  • Cantonese

    2.5%
  • Urdu

    2.5%
  • Mandarin

    2.5%
  • Korean

    2.2%
  • Japanese

    2.2%
  • Gujarati

    1.3%
  • Cheyenne

    1.3%
  • Hebrew

    1.3%
  • Vietnamese

    1.3%
  • Russian

    1.0%
  • Polish

    1.0%
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Support Analyst

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Support Analyst Education

Support Analyst

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Real Support Analyst Salaries

Job Title Company Location Start Date Salary
Sophis Support Analyst Forrest Solutions, Inc. New York, NY Aug 10, 2015 $160,000
Techical Support Analyst Intermodal Association of North America Calverton, MD Feb 21, 2016 $138,720
Infrastructure Support Analyst D. E. Shaw & Co., L.P. New York, NY Sep 14, 2016 $136,000
Integration Support Analyst NCL (Bahamas) Ltd. Miami, FL Aug 15, 2016 $133,767
Associate Director, Support Analyst UBS AG Stamford, CT Jan 21, 2016 $132,000 -
$150,000
Core Engineering Support Analyst Tower Research Capital LLC New York, NY Jul 09, 2016 $130,000
ETL Support Analyst Populus Group LLC Reston, VA Apr 04, 2016 $125,220
Infrastructure Service Support Analyst Jpmorgan Chase & Co. Columbus, OH Aug 20, 2015 $125,000
Muni Developer Support Analyst Barclays Services Corp. New York, NY Jun 01, 2015 $122,000 -
$148,000
Reconcilliations Support Analyst Barclays Services Corp. New York, NY Aug 31, 2015 $121,550
Support Analyst (Computer Systems Analyst) Genentech, Inc. South San Francisco, CA Dec 08, 2016 $121,222 -
$165,400
Peoplesoft Support Analyst Highstreet It Solutions LLC Madison, WI Sep 29, 2015 $120,000
Principal Support Analyst Manhattan Associates, Inc. Atlanta, GA Nov 02, 2016 $91,627
Principal Support Analyst Manhattan Associates, Inc. Atlanta, GA Jul 27, 2016 $91,374
Principal Support Analyst, CSO, Scope Manhattan Associates, Inc. Atlanta, GA Dec 12, 2016 $91,366 -
$105,000
Principal Support Analyst, CSO, Scope Manhattan Associates, Inc. Atlanta, GA Jun 10, 2016 $91,366 -
$105,000
Principal Support Analyst, CSO, Scope Manhattan Associates, Inc. Atlanta, GA Nov 15, 2016 $91,366 -
$105,000
Principal Support Analyst, CSO, Scope Manhattan Associates, Inc. Atlanta, GA Jul 12, 2016 $91,366 -
$105,000
Principal Support Analyst, CSO, Scope Manhattan Associates, Inc. Atlanta, GA Sep 12, 2016 $91,366 -
$105,000
Principal Support Analyst Manhattan Associates, Inc. Atlanta, GA Oct 22, 2015 $91,366
Service Support Analyst Column Technologies, Inc. Aurora, IL Jun 01, 2016 $78,750
Support Analyst Tata Consultancy Services Limited Bensalem, PA May 13, 2016 $77,147 -
$95,000
Oracle FMW Developer/Support Analyst SIRI Infosolutions Inc. Foster City, CA Aug 01, 2016 $77,000
Support Analyst Aditi Technologies Pvt. Ltd. Bellevue, WA Dec 29, 2016 $76,315
Healthcare Support Analyst Quality Software Services Inc. Columbia, MD May 10, 2016 $75,941
Programmer Analyst/Support Analyst Pegasus Knowledge Solutions, Inc. Schaumburg, IL Aug 17, 2015 $75,338
.NET Developer/Support Analyst Demar Logistics, Inc. Carol Stream, IL Jan 12, 2015 $75,000
Compliance Support Analyst Barclays Services Corp. New York, NY Feb 15, 2015 $75,000 -
$100,000

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Top Skills for A Support Analyst

HardwareIssuesRemoteAccessDataEntryProceduresTechnicalSupportTroubleshootDesktopSupportActiveDirectoryCustomerServiceSQLServerPhoneCallsWebSetupFinancialVPNWindowsXPLaptopsEndUserCitrixHelpdesk

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Top Support Analyst Skills

  1. Hardware Issues
  2. Remote Access
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Utilized testing and troubleshooting skills to fix problems with machine configurations, and to report hardware issues to the client.
  • Balance connectivity VPN Citrix & remote access matters.
  • Performed data entry and verification for executive employees.
  • Developed standardized procedures and ensured fulfillment off all firm litigation requirements.
  • Provided first level technical support via phone for stores, corporate, and distribution centers Burlington Coat Factory.

Top Support Analyst Employers