1. Stanford University
Stanford, CA • Private
In-State Tuition
$51,354
Enrollment
7,083
A support analyst is also known as an IT support analyst or a technical support analyst and is responsible for providing primary technical support for company customers and end-users. They are responsible for responding to technical support calls and talking directly to the customer to determine the nature of the technical issue. They connect to the customer's computer system via remote access and travels to the customer's office or server location for hardware and network malfunctions.
Further duties include identifying the nature of the hardware, software, or networking issue, providing the customer with resolution choices, installing new hardware systems, software updates, and networking cables, fixing software and hardware issues, providing minor technical or operational training, and completing IT support logs.
The skills they need are familiarity with networking systems and protocols, knowledge of remote desktop support systems, in-depth knowledge of computer hardware systems, routers, and peripherals, knowledge of operating systems, office software, enterprise software, and server systems, excellent problem-solving skills, and communication skills, and the ability to travel when required. It is impossible to become one with only a high school diploma or GED. Most usually have a bachelor's degree. They earn $68,199 per year, that's $32.79 per hour.
