Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Support Analyst
Top Careers After Support Analyst
Hispanic or Latino10.5%
Black or African American1.1%
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University of Phoenix22.0%
University of Maryland - University College5.5%
University of Houston5.3%
American InterContinental University5.2%
Southern New Hampshire University4.1%
University of Texas at Austin3.7%
Pennsylvania State University3.7%
Western Governors University3.6%
Northern Virginia Community College3.4%
Georgia State University3.3%
George Mason University3.0%
University of Washington2.9%
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|Job Title||Company||Location||Start Date||Salary|
|Sophis Support Analyst||Forrest Solutions, Inc.||New York, NY||Aug 10, 2015||$160,000|
|Techical Support Analyst||Intermodal Association of North America||Calverton, MD||Feb 21, 2016||$138,720|
|Infrastructure Support Analyst||D. E. Shaw & Co., L.P.||New York, NY||Sep 14, 2016||$136,000|
|Integration Support Analyst||NCL (Bahamas) Ltd.||Miami, FL||Aug 15, 2016||$133,767|
|Associate Director, Support Analyst||UBS AG||Stamford, CT||Jan 21, 2016||$132,000 -
|Core Engineering Support Analyst||Tower Research Capital LLC||New York, NY||Jul 09, 2016||$130,000|
|ETL Support Analyst||Populus Group LLC||Reston, VA||Apr 04, 2016||$125,220|
|Infrastructure Service Support Analyst||Jpmorgan Chase & Co.||Columbus, OH||Aug 20, 2015||$125,000|
|Muni Developer Support Analyst||Barclays Services Corp.||New York, NY||Jun 01, 2015||$122,000 -
|Reconcilliations Support Analyst||Barclays Services Corp.||New York, NY||Aug 31, 2015||$121,550|
|Support Analyst (Computer Systems Analyst)||Genentech, Inc.||South San Francisco, CA||Dec 08, 2016||$121,222 -
|Peoplesoft Support Analyst||Highstreet It Solutions LLC||Madison, WI||Sep 29, 2015||$120,000|
|Principal Support Analyst||Manhattan Associates, Inc.||Atlanta, GA||Nov 02, 2016||$91,627|
|Principal Support Analyst||Manhattan Associates, Inc.||Atlanta, GA||Jul 27, 2016||$91,374|
|Principal Support Analyst, CSO, Scope||Manhattan Associates, Inc.||Atlanta, GA||Dec 12, 2016||$91,366 -
|Principal Support Analyst, CSO, Scope||Manhattan Associates, Inc.||Atlanta, GA||Jun 10, 2016||$91,366 -
|Principal Support Analyst, CSO, Scope||Manhattan Associates, Inc.||Atlanta, GA||Nov 15, 2016||$91,366 -
|Principal Support Analyst, CSO, Scope||Manhattan Associates, Inc.||Atlanta, GA||Jul 12, 2016||$91,366 -
|Principal Support Analyst, CSO, Scope||Manhattan Associates, Inc.||Atlanta, GA||Sep 12, 2016||$91,366 -
|Principal Support Analyst||Manhattan Associates, Inc.||Atlanta, GA||Oct 22, 2015||$91,366|
|Service Support Analyst||Column Technologies, Inc.||Aurora, IL||Jun 01, 2016||$78,750|
|Support Analyst||Tata Consultancy Services Limited||Bensalem, PA||May 13, 2016||$77,147 -
|Oracle FMW Developer/Support Analyst||SIRI Infosolutions Inc.||Foster City, CA||Aug 01, 2016||$77,000|
|Support Analyst||Aditi Technologies Pvt. Ltd.||Bellevue, WA||Dec 29, 2016||$76,315|
|Healthcare Support Analyst||Quality Software Services Inc.||Columbia, MD||May 10, 2016||$75,941|
|Programmer Analyst/Support Analyst||Pegasus Knowledge Solutions, Inc.||Schaumburg, IL||Aug 17, 2015||$75,338|
|.NET Developer/Support Analyst||Demar Logistics, Inc.||Carol Stream, IL||Jan 12, 2015||$75,000|
|Compliance Support Analyst||Barclays Services Corp.||New York, NY||Feb 15, 2015||$75,000 -
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