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Support Analyst Careers

There is more than meets the eye when it comes to being a support analyst. For example, did you know that they make an average of $36.83 an hour? That's $76,610 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Support Analyst Do

There are certain skills that many support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a support analyst, we found that a lot of resumes listed 15.0% of support analysts included customer service, while 13.4% of resumes included procedures, and 6.9% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support analyst job title. But what industry to start with? Most support analysts actually find jobs in the technology and finance industries.

How To Become a Support Analyst

If you're interested in becoming a support analyst, one of the first things to consider is how much education you need. We've determined that 50.1% of support analysts have a bachelor's degree. In terms of higher education levels, we found that 15.7% of support analysts have master's degrees. Even though most support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support analyst. When we researched the most common majors for a support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on support analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a support analyst. In fact, many support analyst jobs require experience in a role such as technical support specialist. Meanwhile, many support analysts also have previous career experience in roles such as customer service representative or help desk analyst.

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Average Salary
$76,610
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
47,896
Job Openings

Support Analyst Career Paths

Top Careers Before Support Analyst

Top Careers After Support Analyst

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Analyst

Support Analysts in America make an average salary of $76,610 per year or $37 per hour. The top 10 percent makes over $105,000 per year, while the bottom 10 percent under $55,000 per year.
Average Salary
$76,610

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range85k - 130k$106k$105,532
Jersey City, NJ
Salary Range75k - 113k$93k$92,590
Stamford, CT
Salary Range76k - 112k$93k$92,527
Bellevue, WA
Salary Range77k - 108k$92k$91,685
New York, NY
Salary Range74k - 111k$91k$91,093
San Rafael, CA
Salary Range73k - 109k$90k$89,579
$49k
$130k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Database Support Analyst-Security
Database Support Analyst-Security
Oracle
Oracle
01/30/2021
01/30/2021
$68,03501/30/2021
$68,035
WMS Implementation Support Analyst
WMS Implementation Support Analyst
Randstad
Randstad
01/30/2021
01/30/2021
$58,43601/30/2021
$58,436
Database Support Analyst-Security
Database Support Analyst-Security
Oracle
Oracle
01/30/2021
01/30/2021
$68,03501/30/2021
$68,035
Database Support Analyst-Security
Database Support Analyst-Security
Oracle
Oracle
01/30/2021
01/30/2021
$68,03501/30/2021
$68,035
Ecommerce Phone Support Analyst-Second Shift)
Ecommerce Phone Support Analyst-Second Shift)
Advance Auto Parts
Advance Auto Parts
01/29/2021
01/29/2021
$32,87001/29/2021
$32,870
See More Recent Salaries

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Support Analyst Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Analyst Resume

At Zippia, we went through countless Support Analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Support Analyst Demographics

Gender

male

58.9 %

female

36.7 %

unknown

4.4 %

Ethnicity

White

60.3 %

Hispanic or Latino

13.7 %

Black or African American

11.4 %

Foreign Languages Spoken

Spanish

45.5 %

French

9.7 %

Portuguese

6.3 %
See More Demographics

Support Analyst Education

Majors

Business
21.1 %

Degrees

Bachelors

50.1 %

Associate

17.8 %

Masters

15.7 %

Top Colleges for Support Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.0% of support analysts listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

  • Customer Service, 15.0%
  • Procedures, 13.4%
  • Technical Support, 6.9%
  • Troubleshoot, 5.3%
  • Application Support, 4.0%
  • Other Skills, 55.4%
  • See All Support Analyst Skills

Best States For a Support Analyst

Some places are better than others when it comes to starting a career as a support analyst. The best states for people in this position are New Jersey, Connecticut, Washington, and New York. Support analysts make the most in New Jersey with an average salary of $92,441. Whereas in Connecticut and Washington, they would average $92,401 and $90,876, respectively. While support analysts would only make an average of $90,728 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Support Analyst Jobs:
476
Highest 10% Earn:
$157,000
Location Quotient:
2.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Support Analyst Jobs:
1,268
Highest 10% Earn:
$124,000
Location Quotient:
1.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Support Analyst Jobs:
393
Highest 10% Earn:
$132,000
Location Quotient:
0.91
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Support Analyst Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ support analysts and discovered their number of support analyst opportunities and average salary. Through our research, we concluded that Esri was the best, especially with an average salary of $66,440. JPMorgan Chase follows up with an average salary of $95,646, and then comes Microsoft with an average of $81,119. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a support analyst. The employers include Abbott Laboratories, Arch Capital Group, and Molina Healthcare

1. Esri
4.5
Avg. Salary: 
$66,440
Support Analysts Hired: 
239+
2. JPMorgan Chase
4.9
Avg. Salary: 
$95,646
Support Analysts Hired: 
138+
3. Microsoft
4.9
Avg. Salary: 
$81,119
Support Analysts Hired: 
131+
4. IBM
4.8
Avg. Salary: 
$76,794
Support Analysts Hired: 
131+
5. Cerner
4.6
Avg. Salary: 
$86,780
Support Analysts Hired: 
105+
6. Bank of America
4.8
Avg. Salary: 
$94,937
Support Analysts Hired: 
100+
Updated October 2, 2020