Support analyst demographics and statistics in the US
Support analyst demographics research summary. Zippia estimates support analyst demographics and statistics in the United States by using a database of 30 million profiles. Our support analyst estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about support analysts after extensive research and analysis:
- There are over 258,807 support analysts currently employed in the United States.
- 36.9% of all support analysts are women, while 63.1% are men.
- The average support analyst age is 42 years old.
- The most common ethnicity of support analysts is White (54.3%), followed by Hispanic or Latino (14.9%), Asian (12.9%) and Black or African American (12.2%).
- Support analysts are most in-demand in New York, NY.
- The finance industry is the highest-paying for support analysts.
- 11% of all support analysts are LGBT.
On this page
Support analyst demographics by:
Support analyst gender statistics
36.9% of support analysts are women and 63.1% of support analysts are men.
- Male, 63.1%
- Female, 36.9%
Support analyst gender ratio
| Gender | Percentages |
|---|---|
| Male | 63.1% |
| Female | 36.9% |
Support analyst gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$79,018
Female income
$76,541
Support analyst gender ratio over time
This data breaks down the percentage of men and women in support analyst positions over time. Currently, 36.9% of support analysts are female.
Support analyst gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 56.85% | 43.15% |
| 2011 | 58.03% | 41.97% |
| 2012 | 59.78% | 40.22% |
| 2013 | 60.42% | 39.58% |
| 2014 | 60.89% | 39.11% |
| 2015 | 63.07% | 36.93% |
| 2016 | 63.23% | 36.77% |
| 2017 | 63.12% | 36.88% |
| 2018 | 64.02% | 35.98% |
| 2019 | 62.41% | 37.59% |
| 2020 | 63.03% | 36.97% |
| 2021 | 63.09% | 36.91% |
Support analyst related jobs gender ratio
We compared support analysts with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Support Analyst | 63% | 37% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Support analyst demographics by race
The most common ethnicity among support analysts is White, which makes up 54.3% of all support analysts. Comparatively, 14.9% of support analysts are Hispanic or Latino and 12.9% of support analysts are Asian.
- White, 54.3%
- Hispanic or Latino, 14.9%
- Asian, 12.9%
- Black or African American, 12.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Support analyst race
| Support analyst race | Percentages |
|---|---|
| White | 54.3% |
| Hispanic or Latino | 14.9% |
| Asian | 12.9% |
| Black or African American | 12.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Support analyst race and ethnicity over time
See how support analyst racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Support analyst race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.92% | 12.65% | 9.45% | 11.95% |
| 2011 | 63.63% | 12.74% | 9.60% | 11.45% |
| 2012 | 62.36% | 12.98% | 9.85% | 12.09% |
| 2013 | 61.29% | 12.22% | 10.66% | 12.47% |
| 2014 | 61.00% | 12.43% | 10.30% | 13.18% |
| 2015 | 60.91% | 11.89% | 11.48% | 13.06% |
| 2016 | 60.70% | 11.86% | 11.46% | 12.95% |
| 2017 | 59.92% | 11.52% | 11.91% | 13.36% |
| 2018 | 60.03% | 11.48% | 12.00% | 13.09% |
| 2019 | 58.22% | 11.40% | 12.70% | 14.22% |
| 2020 | 56.18% | 11.97% | 12.48% | 14.38% |
| 2021 | 54.32% | 12.21% | 12.86% | 14.91% |
Support analyst wage gap by race
According to our data, asian support analysts have the highest average salary compared to other ethnicities. Black or african american support analysts have the lowest average salary at $74,955.
| Ethnicity | Salary |
|---|---|
| Unknown | $76,394 |
| White | $78,135 |
| Black or African American | $74,955 |
| Asian | $89,744 |
| Hispanic or Latino | $76,724 |
Average support analyst age
See how the average age of support analysts varies based on ethnicity and gender.
Male
Female
Support analyst age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Support analyst age breakdown
The average age of support analysts is 40+ years years old, representing 56% of the support analyst population.
Support analyst age breakdown
| Support Analyst Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Support analyst educational attainment
The most common degree for support analysts is bachelor's degree, with 62% of support analysts earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 9%.
- Bachelor's, 62%
- Associate, 21%
- Master's, 9%
- High School Diploma, 4%
- Other Degrees, 4%
Support analysts by degree level
| Support analyst degree | Percentages |
|---|---|
| Bachelor's | 62% |
| Associate | 21% |
| Master's | 9% |
| High School Diploma | 4% |
| Other Degrees | 4% |
Support analyst jobs you might like
Support analyst wage gap by degree level
According to the data, support analysts with a Master's degree earn more than those without, at $96,277 annually. With a Doctorate degree, support analysts earn a median annual income of $90,699 compared to $80,411 for support analysts with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $96,277 |
| High School Diploma or Less | $69,785 |
| Bachelor's Degree | $80,411 |
| Doctorate Degree | $90,699 |
| Some College/ Associate Degree | $71,751 |
Support analyst employment statistics
Most support analysts work for a public in the technology industry.
Company size where support analysts work
Below, you can see the size of companies where support analysts work.
Support analyst jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 50% |
Support analyst jobs by company type
Employees with the support analyst job title have their preferences when it comes to working for a company. For instance, most support analysts prefer to work at public companies over private companies.
Support analyst jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 50% |
| Private | 46% |
| Government | 1% |
Support analyst jobs by industry
The most common industries for support analysts are technology, finance and professional.
Support analyst industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 23% |
| Technology | 16% |
| Finance | 12% |
| Professional | 8% |
| Health Care | 8% |
| Retail | 5% |
| Manufacturing | 3% |
| Telecommunication | 3% |
| Energy | 3% |
| Insurance | 3% |
| Pharmaceutical | 2% |
| Media | 2% |
| Hospitality | 2% |
| Education | 2% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Support analyst turnover and employment statistics
Support analyst unemployment rate over time
The unemployment rate for support analysts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Support analyst unemployment rate by year
| Year | Support analyst unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average support analyst tenure
The average support analyst stays at their job for 1-2 years, based on the 13,186 support analysts resumes in Zippia's database.
Support analyst tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 28% |
| 1-2 years | 37% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 6% |
Support analyst LGBT ratio compared to similar jobs
Review the percent of support analysts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Communications Specialist | 7.31% | 120,034 |
| Peoplesoft Technical Consultant | 8.42% | 96,532 |
| Obiee Developer | 8.46% | 83,141 |
| Director, Security Risk Management | 8.59% | 126,141 |
| Infrastructure Systems Engineer | 9.03% | 133,481 |
| Game Tester | 10.54% | 32,639 |
| Support Analyst | 10.88% | - |
Similar support analyst jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Communications Specialist | 7.31% | 120,034 |
| Peoplesoft Technical Consultant | 8.42% | 96,532 |
| Obiee Developer | 8.46% | 83,141 |
| Director, Security Risk Management | 8.59% | 126,141 |
| Infrastructure Systems Engineer | 9.03% | 133,481 |
| Game Tester | 10.54% | 32,639 |
Foreign languages spoken by support analysts
The most common foreign language among support analysts is Spanish at 45.5%. The second-most popular foreign language spoken is French at 9.7% and Portuguese is the third-most popular at 6.3%.
- Spanish, 45.5%
- French, 9.7%
- Portuguese, 6.3%
- German, 4.2%
- Italian, 3.9%
- Other, 30.4%
Support analyst languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 45.5% |
| French | 9.7% |
| Portuguese | 6.3% |
| German | 4.2% |
| Italian | 3.9% |
| Other | 30.4% |
