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Support analyst hiring summary. Here are some key points about hiring support analysts in the United States:
Here's a step-by-step support analyst hiring guide:
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Before you post your support analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a support analyst for hire on a part-time basis or as a contractor.
A support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
Here's a comparison of support analyst salaries for various roles:
Type Of Support Analyst | Description | Hourly Rate |
---|---|---|
Support Analyst | Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show More | $24-54 |
Technical Support Trainer | A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees... Show More | $12-39 |
Systems Support | A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show More | $21-42 |
Rank | State | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | New Jersey | $91,790 | $44 |
2 | New York | $91,318 | $44 |
3 | California | $90,274 | $43 |
4 | Washington | $86,132 | $41 |
5 | Connecticut | $84,903 | $41 |
6 | District of Columbia | $84,687 | $41 |
7 | Maryland | $81,433 | $39 |
8 | Massachusetts | $76,732 | $37 |
9 | Ohio | $75,251 | $36 |
10 | Pennsylvania | $74,312 | $36 |
11 | Virginia | $73,678 | $35 |
12 | Oregon | $70,330 | $34 |
13 | Texas | $70,117 | $34 |
14 | Illinois | $67,681 | $33 |
15 | Delaware | $66,853 | $32 |
16 | Georgia | $65,415 | $31 |
17 | Maine | $65,220 | $31 |
18 | Arizona | $63,018 | $30 |
19 | Minnesota | $62,290 | $30 |
20 | North Carolina | $61,781 | $30 |
Rank | Company | Average Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
1 | The Citadel | $157,283 | $75.62 | 3 |
2 | Point72 | $118,031 | $56.75 | |
3 | Thomson Financial | $117,060 | $56.28 | |
4 | Apollo Global Management | $114,118 | $54.86 | 1 |
5 | Microsoft | $113,851 | $54.74 | 24 |
6 | Apple | $110,939 | $53.34 | 59 |
7 | D. E. Shaw group | $110,703 | $53.22 | |
8 | First Republic Bank | $110,310 | $53.03 | |
9 | Citi | $109,523 | $52.66 | 113 |
10 | Tower Research Capital | $108,359 | $52.10 | |
11 | UBS | $108,170 | $52.00 | 4 |
12 | Nomura Securities | $107,751 | $51.80 | 3 |
13 | HSBC Bank | $107,627 | $51.74 | 6 |
14 | Signature Bank | $107,475 | $51.67 | |
15 | BNY Mellon | $107,111 | $51.50 | 12 |
16 | Autodesk | $106,550 | $51.23 | 11 |
17 | TechnipFMC | $105,980 | $50.95 | 1 |
18 | Geneva Trading | $105,198 | $50.58 | 1 |
19 | Bloomberg | $104,776 | $50.37 | 8 |
20 | Natwest Group Holdings Corporation | $104,271 | $50.13 |
A job description for a support analyst role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a support analyst job description:
There are a few common ways to find support analysts for your business:
Your first interview with support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.
It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.
Sometimes, it's not enough to interview support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you have selected a candidate for the support analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.
It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.
To prepare for the new support analyst first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.
Before you start to hire support analysts, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire support analysts pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
You can expect to pay around $75,989 per year for a support analyst, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for support analysts in the US typically range between $24 and $54 an hour.