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Top 50 Support Analyst Skills

Below we've compiled a list of the most important skills for a Support Analyst. We ranked the top skills based on the percentage of Support Analyst resumes they appeared on. For example, 9.7% of Support Analyst resumes contained Hardware Issues as a skill. Let's find out what skills a Support Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Support Analyst:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Support Analyst jobs:
  • Provide hardware/software support to all Methodist/LeBonheur facilities with all software/hardware issues.
  • Resolve hardware issues via Remedy trouble ticketing * Assisted users and business with PC, server, network and software problems.
  • Handle incoming chats on printers, faxes, scanners, and desktop, software and hardware issues.
  • Delegated the responsibility of advanced software and hardware issues to the appropriate teams via Remedy ticketing system.
  • Supported various software and hardware issues on-site and remotely via remote access software or telephone.
  • Provide all PC and laptop support from software and hardware issues including upgrades and replacements.
  • Installed Office 2000, connected laptops to the internet/LAN, solved PCMCIA hardware issues.
  • Assisted cable technicians and installers to investigate and troubleshoot cable signal and hardware issues.
  • Restored software and hardware issues by analyzing, identifying, and diagnosing.
  • Supported all hardware issues of Dell and HP computers and laptops.
  • Provided support via phone and email for application and hardware issues.
  • Managed conference calls between customers and vendors to resolve hardware issues.
  • Worked closely with the device team for hardware issues.
  • Supported local office on all desktop related hardware issues.
  • Supported Senior VPs, Executives, Traders, and Administrators with software applications, Network, and hardware issues.
  • Serviced NCR 70 and 80 XRT registers by means of reimaging their hard drives and troubleshooting hardware issues.
  • Support included software and hardware issues on a Windows 98, 2000 and NT environments.
  • Remoted to customer computers to provided assistance with software and hardware issues.
  • Experience on resolving the filesystem & Hardware issues by Remedy tickets.
  • Provided support to clients who had software and hardware issues with the Misys EMR and Allscripts MyWay applications.

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2. Technical Support

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high Demand
Here's how Technical Support is used in Support Analyst jobs:
  • Provide technical support to discretionary funding applicants regarding program requirements, applicant eligibility, and the application process.
  • Provided constant technical support to ensure optimal durability and reliability.
  • Collaborated with other technical support teams during the troubleshooting process.
  • Provide first tier and second tier technical support for employees via telephone, e-mail, instant messenger, and remote control.
  • Provided first level technical support via phone for stores, corporate, and distribution centers Burlington Coat Factory.
  • Charged with remote monitoring and technical support for hundreds of global websites with five to 3000 concurrent users.
  • Served as operating system expert, providing technical support and training for new Team members.
  • Handle customer calls and provide real estate industry and technical support for all SoftPro software.
  • Provided nation-wide technical support to the Department of Justice's Executive Office for Immigration Review.
  • Provided the customer technical support as well as training in online higher education classes.
  • Provided Tier 3 technical support for Blackberry, Windows Mobile and iPhone devices.
  • Provide telephone and email technical support to both civilian and officers.
  • Offered technical support to users with different levels of IT proficiency.
  • Provided high-level technical support for users located throughout the state.
  • Provided 1st level technical support for all end-users.
  • Provide telephone and email technical support.
  • Provide consulting services and technical support.
  • Provided professional application and technical support/consultation to clients of Fundtech products.
  • Provided Level One technical support for Apple iOS customers.
  • Provide technical support to Apple iphone users.

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9 Technical Support Jobs

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3. Remote Access

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high Demand
Here's how Remote Access is used in Support Analyst jobs:
  • Assist customers with analyzing high-priority issues using remote access to connect to customer environments.
  • Provide level II technical phone and remote access support to clients in order to resolve issue with hosted applications.
  • Provided application operational support to internal and external loan personnel via the phone and remote access to their desktops.
  • Configured the RAS (remote access server), VDSL, PNA switch and Wi-Fi wireless Access Point.
  • Created accounts in Windows NT, Remedy, AT&T Global Network Service and remote access dial-up.
  • Perform remote technical assistance of hardware, software, remote access clients, and network.
  • Administered RSA VPN remote access tokens using Cisco Secure ACS and RSA ACE/Server.
  • Supported RSA SecurID system for Remote Access and Single Sign On (SSO)
  • Support customers via phone, e-mail and EasyAssist remote access software.
  • Assist customers with the setup up remote access using Remote Desktop Processing
  • Analyze corporate wide Active Directory needs and remote access request.
  • Conducted Remote Access support for end users.
  • Configured portable systems to use remote access.
  • Utilized Webex remote access to trouble shoot application functionality issues remotely.
  • Provided computer help desk support via desk-side and remote access through utilizing Microsoft Remote Desktop, remote access software with end-users.
  • Respond to All User s requests via telephone, email,Ticket Management via remote access, and in-person.
  • Supported user account access using Active Directory Assisted users with Cisco VPN remote access issues.
  • Provided Novell account Administration, reset passwords, assisted remote access to end users.
  • Provide IT Support for network, software, and remote access issues.
  • Used Intel's LANDesk for remote access to the customer's computer.

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7 Remote Access Jobs

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4. Data Entry

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high Demand
Here's how Data Entry is used in Support Analyst jobs:
  • Performed administrative review, financial analysis, data entry and assisted in database migration efforts.
  • Maintained an electronic/hard copy filing system with data entry and scanned documents.
  • Performed data entry and verification for executive employees.
  • Provided order-processing logistics support and data entry support.
  • Work with front, mid and back office staff obtaining answers to related questions regarding encounter data entry and billing.
  • Interfaced with company owners, data entry and accounting personnel, pharmacists, medical office support, and administrators.
  • Performed data entry, coding, and imaging of discovery materials for use in databases.
  • Maintained and conducted financial trend analysis, life cycle acquisition tracking and data entry.
  • Performed data entry and analysis on mobile accounts in both TDMA/GSM billing systems.
  • Locate and correct data entry errors, or report them to supervisors.
  • Provided data entry as part of GO 165 pole re-invigoration project.
  • Coordinate data entry for month-end close and reporting.
  • Performed data entry of claims into processing system.
  • Expedited check processing tasks and data entry.
  • Streamlined data entry for analyst worldwide.
  • Perform data entry of product failures.
  • Analyzed evidential documents, performed data entry, searches and retrieval; designed reports and/or performed exports to meet client specifications.
  • Process new customer accounts in database for shipping Strong Usage in Microsoft Excel Heavy data entry, faxing, filing, Xeroxing
  • Light research and problem solving Data Entry Worked closely with clinicians for patient support Resolved client issues
  • Parcel Inspection/Screening Export Compliance Checking for Electronic Postage Fraud Checking for Lottery Mail Data Entry

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1 Data Entry Jobs

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5. Customer Service

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high Demand
Here's how Customer Service is used in Support Analyst jobs:
  • Responded to inquiries on specific transactions/cases that required greater expertise than provided by Global Services Tactics Strategy or Customer Service.
  • Recognized by field representatives for exceptional customer service and training support
  • Resolved customer services issues and maintain activity reports.
  • Handled escalated customer service issues.
  • Provided professional first-call customer service and support, assistance, and system management to hundreds of thousands of medical end-users nationwide.
  • Provided real-time support to everyday users of our products Responded to customer service emails in a timely and effective manner.
  • Strive to give each user the best customer service possible, as quickly and efficiently as possible.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Improved and maintained high quality of customer service while driving and supporting managed service revenue growth.
  • Provided support to clients with a high degree of customer service, technical expertise and timeliness.
  • Work in partnership with global Customer Support team within global customer service standards and guidelines.
  • Recognized for superior customer service when working with internal and external clients and users.
  • Nurtured a very strong knowledge of Microsoft Office products and remote-access customer service.
  • Provided excellent customer service to clients, coworkers, and technicians.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Provided transportation, traffic, distribution, and customer service.
  • Work with all clients to provider superior customer service.
  • Provided customer service support for Help Desk inquiries.
  • Have sound and technical skills in supporting computer hardware, excellent customer service skills with an extensive multi-tasking ability.
  • Work with other application teams at Inova to quickly and accurately provide excellent customer service.

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13 Customer Service Jobs

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6. Desktop

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high Demand
Here's how Desktop is used in Support Analyst jobs:
  • Maintained passwords, data integrity and file system security for the desktop/laptop environment.
  • Updated user desktops with the latest virus definition files as well as helping with the Y2K readiness.
  • Refresh computers (laptops & Mini Desktops) throughout the enterprise via means of SCCM Server.
  • Inventory items included all desktops, laptops, printers, and software licenses using MS Excel
  • Utilize event and error log data to troubleshoot Windows Servers and desktop application errors.
  • Provide desktop, networking and Reuters support to 1000+ employees of Stephens, Inc.
  • Assigned to The Methodist Hospital System providing Desktop, application and hardware support.
  • Replaced hardware components for desktop PC's, laptops, and printers.
  • Provide 2nd level technical expertise in the area of Microsoft Windows Desktop.
  • Supported and configured 500 desktops for both software and hardware issues.
  • Completed desktop deployments and supported other IT related projects as assigned.
  • Manage and update Norton Ghost images for new desktop/laptops deployments.
  • Supported desktop systems at Anderson and Bethlehem Hospitals.
  • Image laptops and Mini Desktops (Lenovo) via means of Microsoft Deployment Toolkit (MDT) - RMP 4.0.
  • Help Desk Analyst)Provide computer desktop, laptop and troubleshooting support for 7000 users via phone and/or walk-up.
  • Performed monthly updates on corporate deployed software to ensure group policies were up-to-date on desktops and laptops.
  • Configure and troubleshoot branch network installations: routers, servers, desktops, WAPs and printers.
  • Create custom ActiveX DLLs for use with custom web and Windows desktop applications.
  • Configure auto login on all share desktops.
  • Connect point to point and multipoint bridge video conferences using VidyoDesktop, Cisco Tandberg Codec by both ISDN/IP address.

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9 Desktop Jobs

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7. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Support Analyst jobs:
  • Support services included technical troubleshooting and customer relations.
  • Provide network performance monitoring and troubleshooting.
  • Serve as Verizon and AT&T Administrator, responsible for ordering, upgrade and troubleshooting of cell phones and MIFI.
  • Prioritize Remedy ticket queues by troubleshooting & documenting critical issues first, then work the oldest.
  • Conducted Ongoing Crystal Server monitoring which included troubleshooting, reporting, and resolving schedule issues.
  • Developed troubleshooting documentation and standard operating procedures (SOP) for level 2 support team.
  • Cloud management (Cloud based network topology and data transfer structure management and troubleshooting.)
  • Document technical notes regarding troubleshooting steps, procedures and outlining standards of best practices.
  • Travel to various states and install, troubleshoot, repair or replace equipment.
  • Network troubleshooting (Wireless and Wired network Issue replication and resolution.)
  • Help troubleshoot network and wireless connections problems.
  • Troubleshooted virtualization-related driver and network connectivity issues.
  • Provided post-installation support on issues such as troubleshooting workflow problems, refresher training, and IT technical or content support.
  • Resolve and troubleshoot Crestron room view alerts, ServiceNow tickets, and e-mail requests from clients in the firm.
  • Install & troubleshooting of Office products Used Active Directory to look up users profiles and verify groups.
  • Work with technicians while they are replacing, installing, configuring, and troubleshooting equipment onsite.
  • Network troubleshooting, including VLANs, routing, interpreting network captures, etc.
  • Assist in troubleshooting issues customers have with their iphones.
  • Work with venders helping troubleshoot products problems.
  • Verify and troubleshoot logon scripts as needed.

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6 Troubleshoot Jobs

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8. Windows XP

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high Demand
Here's how Windows XP is used in Support Analyst jobs:
  • Monitored, operated and maintained hardware, software and networks on Lotus Notes, Windows XP and 7 environment.
  • Supported 146,000 users worldwide in a MAC OSX, Windows XP, Vista, 2003 Active Directory Domain.
  • Provide technical support to end users for Windows XP environments via phone, email and\or remote assistance.
  • Programmed computers for field use with Windows NT, Windows 2000 Server and Windows XP operating systems.
  • Migrate OS from Windows XP/Windows 7, with user data transfer, application loading and compatibility testing.
  • Full migration of all data from Windows XP to Windows 7 for 400+ users.
  • Supported 1000 field personnel, hardware and software in Windows XP/7 environment.
  • Worked with Instrument Vendors to upgrade lab instrument PCs to Windows XP.
  • Upgraded workstations from Windows XP PRO to Windows 7 Upgraded workstation hardware.
  • Upgraded twelve sites over 1500 computers from Windows 2000 to Windows XP.
  • Resolve Windows XP and Windows 7 Operating System issues and errors.
  • Experience supporting Windows XP desktops, both hands-on and remote support.
  • Imaged Gateway laptops with Windows XP, MS Office 2000.
  • Provided support to 5,000 users in a Windows XP environment.
  • Worked with Windows XP Pro and Outlook 2003.
  • Support, Cisco VPN, MS Exchange/Outlook, support Windows XP, Server 2003, 2008, Win 7 64-bit clients.
  • Administered Windows XP, 7 & Win 8 OS, laptops Mac OS and Mobile devices.
  • Provided end-user desktop and administrative support of Windows XP, Outlook, Visio, Trend, and File Maker Pro.
  • Supported a highly customized Windows XP build called Nextgen (based on an in-house program it ran).
  • Created and managed Linux and Windows XP VMs for developers and testing purposes with VMware Infrastructure.

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9. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Support Analyst jobs:
  • Created and configured new user network accounts, added users to Active Directory and granted permissions/group polices for server access.
  • Create, add and modify client accounts, exchange mailboxes, distribution lists and public mailbox folders in Active Directory.
  • Configured Windows NT server designed Active Directory & Messaging, Configuring, Monitoring, & Implementing ISA server for security.
  • Use network tools such as INMS, Active Directory, and HP Open View to monitor and manage network assets.
  • Create and maintain accounts using NT user manager, server manager, active directory and Microsoft Exchange.
  • Managed North American and European User's Network passwords and Policies through active Directory.
  • Involved in migration from NT4.0 domain to Windows 2003 Active Directory domain.
  • Account setups & maintenance using Active Directory (Active Role Console).
  • Maintain user profiles and security standards through Active Directory and Group Policies.
  • Account management using ITIM, ITAM, Active Directory, Extra!
  • Assist in user and file administration through Microsoft Active Directory.
  • Reset user access and passwords within SAP and Active Directory.
  • Used Active Directory for resetting employee passwords and unlocking accounts.
  • Experience in Active Directory and primary network services.
  • Reset Windows passwords on the Active Directory.
  • Limited Active Directory actions including resetting bitlocker passwords, and adding and removing hardware onto the directory.
  • Updated records using Triole ticketing system, accessed Knowledge base documentation, verified users and reset passwords within Active Directory.
  • Create & maintain Active Directory accunts granting and removing access to different areas of the company domain.
  • Support Windows 2000 and Microsoft Exchange Server 5.5. and Active directory.
  • Use Landesk, Bombgar, SAP, Lync, and Active Directory to solve user issues.

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10. Phone Calls

demand arrow
high Demand
Here's how Phone Calls is used in Support Analyst jobs:
  • Responded promptly to phone calls and emails regarding printer configuration and network connectivity issues.
  • Fielded incoming support phone calls and maintained incident tracking according to company procedure.
  • Resolved executive level customer-related problems via incoming telephone calls.
  • Received phone calls from EDMC staff, students and faculty and provided assistance in any area that they request.
  • Provided front-line customer service and generating incident tickets from email, phone calls, and the Nimbus monitoring systems.
  • Receive and respond to customer problems, issues, requests and queries via emails and phone calls.
  • Answered phone calls from hospital employees and wrote ticket orders with Epic issues.
  • Take incoming phone calls and assist branches with questions on administrative procedures.
  • Responded to personnel requests for technical assistance via e-mail and telephone calls.
  • Handled a large volume of phone calls, chat and emails.
  • Answered phone calls and assigned trouble tickets to designated IT personnel.
  • Maintain accurate records and take inbound and out bound phone calls.
  • Directed phone calls and / or guests to respective contacts.
  • Tracked in-coming phone calls on a daily basis using ACD.
  • Answered phone calls from Field Representatives, Agents and Brokers.
  • Receive incoming help desk phone calls and e-mails.
  • Follow up with phone calls when needed.
  • Answered phone calls and researched requests.
  • Log issues and take phone calls on behalf of the client and help desks.
  • Provided business-clients with efficient support Responded to phone calls, emails, tickets, and in-person requests.

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11. SQL

demand arrow
high Demand
Here's how SQL is used in Support Analyst jobs:
  • Spearheaded the design and development of SQL queries to collect and analyze information toward completion of data reporting requests.
  • Managed support, training, and deployment of products, including Fax Server, SQL Server, SQL Windows.
  • Restored Oracle and SQL server client's databases in support environment, replicating issues and allowing further analysis.
  • Researched issues and potential problems with data or processes utilizing SQL queries, FTP and CRT.
  • Collaborated with IT Manager to enforce security policies on SQL databases for various departmental accesses.
  • Perform Oracle database administration, maintenance, and troubleshooting utilizing SQLPLUS and scripted utilities.
  • Develop SQL scripts and SQL stored procedures to aid in the problem solving process.
  • Manage MS SQL server databases relating to backups, security issues, and upgrades.
  • Used SQL scripts via MySQL, Oracle SQL Developer, and Microsoft SQL Server.
  • Run SQL scripts for detection and correction of anomalies in the DB.
  • Create and use SQL scripts to mine/manipulate data in customer databases.
  • Code PL/SQL procedures, functions etc as part of enhancement requirement.
  • Utilize SQL Reporting Tools for Internal Evaluation and Tracking Purposes.
  • Extract, update and select data from SQL server.
  • Created SQL queries for data manipulation using JDBC.
  • Use SQL queries to investigate customer issues.
  • Worked with Oracle, SQL Server, and MS Access as a backend database to TestDirector.
  • Retrieve and update data stored in Sybase and SQL Server databases using ADO and Transact-SQL.
  • Used Oracle PL/SQL 11g to make appropriate changes on the backend of the database.
  • Retrieved data from Ariba using SQL & Ariba Inspector Tool.

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18 SQL Jobs

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12. Setup

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high Demand
Here's how Setup is used in Support Analyst jobs:
  • Provide Audio and Video support including presentations and video conferencing setup.
  • Deploy image laptops/desktops and setup user workstations.
  • Performed initial configuration of all setups.
  • Provided Software/Hardware Setup, Training and Support to VP's via face-to-face, phone, email, and chat.
  • Know how to repair, configure, setup, backup and move Access/SQL databases via remote support.
  • Created and maintained documentation for account setups and user guides of UBS systems to improve operational efficiency.
  • Install and setup Dell and HP rack and tower servers to be Domain Controllers and F/P Servers.
  • Assisted in the setup of user access through the Network Server and Microsoft Exchange Email services.
  • Project setup included review of inventory items which was test documents for K through grade 12.
  • Serviced Xerox, HP4350 copiers and printers and coordinated and completed Video Teleconference Setup/Meet & Greet.
  • Performed hardware and software upgrades and configurations, including installation and setup of new equipment.
  • Created training guides, which identified a need for uniformity of profile setups.
  • Assisted in setup of company meetings with GoToMeeting and audio visual setups.
  • Load software like office 2000/2003 and 2007 Setup printers.
  • Managed setup, deployment, inventory of hardware.
  • Arranged to setup conference presentations and locations.
  • Prepared pre-test environment of billing applications for the Operations Department, including test documentation setup and creation of test templates.
  • Involved in Production, QA, User Acceptance Testing, Dev environment setups.
  • Performed Disaster Recovery planning and testing, data center setup/testing, equipment de-install and reinstallation in new computer room.
  • Performed password reset, user setup, granted access request for AS/400, unlocked users accounts through remote access.

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3 Setup Jobs

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13. VPN

demand arrow
high Demand
Here's how VPN is used in Support Analyst jobs:
  • Provide support for a variety of interfaces which includes but not limited to: HL7, VPN, CorHUB connections.
  • Maintained routers, switches, and bridges for branch and warehouse locations, as well as Watchdog VPN firewall devices.
  • Provide administrative services for VPN connectivity using RSA Manager and RSA Express including Token reset and Soft ID pin.
  • Engineered VPN Solutions with using a computer, and Verified working, and proper notification upon failure.
  • Configured in house end-users accounts on HP workstations and configured HP laptops for VPN remote use.
  • Worked on different security networking like VPN, IKE, IPSEC, Firewall and SSL Certificates
  • Provide remote customer support for over 800 computer users in a VPN computing environment.
  • Provided support for software, hardware, remote (VPN) users.
  • Verify remote connectivity to the network via Cisco VPN and DoT SRA.
  • Implemented a cloud based VPN solution to secure customer transactions.
  • Support Microsoft, VPN and other environments as needed.
  • Support at home user with VPN connection problems.
  • Perform installing, troubleshooting and configuring VPN services.
  • Configured VPN Pulse Secure for remote access.
  • Trouble shoots VPN, RAS issues that include modems, routers, DNS, server error.
  • Perform software maintenance and support via SSH, TELNET, RDC, and VPN connections.
  • Administer, configure and maintain the Cisco PIX firewall, NAT, and IPSec VPN.
  • Migrated users from old VPN concentrator 3000 to new remote access VPN through our firewall.
  • Train and troubleshoot IPass/VPN connectivity issues with soft/hard token.
  • Utilized Altiris Management System, Cisco VPN, PGP Encryption/Recovery, Wireless Connectivity, RDP/Dameware Remote Tools to resolve corporate/remote users.

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1 VPN Jobs

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14. Network Printers

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high Demand
Here's how Network Printers is used in Support Analyst jobs:
  • Configured PC user's Microsoft Office, Internet Explorer, Network printers, LAN connectivity and other software as needed.
  • Support experience in network printers, Dell, HP, & Samsung laptops and desktops.
  • Re-routed and renamed network printers to provide load balancing and an identifiable naming convention.
  • Support of hardware and software; user support of network printers and workstations.
  • Provided technical support of PC's, laptops, and network printers.
  • Support IBM Laser jet network & HP network printers and desktop printers.
  • Configure network printers with Static IP addresses, troubleshoot connectivity issues.
  • Update operating systems to windows 7 and add network printers.
  • Configured, deployed, and supported all network printers.
  • Set up and configure local and network printers.
  • Maintain, setup, and repair network printers.
  • Connected user to network printers when needed.
  • Maintain and support local/network printers.
  • Make use of infoblox when deploying servers, network printers or any network hardware that need a static IP address.
  • Coordinated with helpdesk setup of network printers and secure areas for printing of PHI/PII.
  • Fix network printers by installing new fuser assemblies and cartridges.
  • Reinstalled local and network printers at Nurses Stations as needed.
  • Install HP and Lexmark network printers in a Novell NetWare 6 Network environment.
  • Install and configure network printers, Ricoh Aficio, HP.
  • Provided Consultation in designing Network Systems..User security policy Protocols, disaster recovery Procedures, Supporting Desktop PC, Network printers.

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15. User Accounts

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average Demand
Here's how User Accounts is used in Support Analyst jobs:
  • Provided administration of Active Directory user accounts, profiles and permissions.
  • Managed and maintained user accounts in an Active Directory environment.
  • Create and manage user accounts using Active Directory, and provide product access using SQL Server 2008 R2.
  • Set up new user accounts with proper user rights on AS400, Corporate LAN and Corporate e-mail.
  • Created user accounts in multiple applications in accordance with the user s function and security policy.
  • Managed and administered NT4.0 and Microsoft Exchange 5.5 user accounts and permissions.
  • Create user accounts and add or delete user rights within active directory.
  • Add, remove, and reset user accounts on Windows 2000 Servers.
  • Manage user accounts in Active Directory, Exchange Server and VPN certificates
  • Provided Checkpoint Firewall rule changes and administered RADIUS user accounts.
  • Managed new user accounts and terminations in Active Directory.
  • Utilized ConsoleOne and JrbPass to manage user accounts.
  • Administer all user accounts via Active Directory.
  • Create, reset and delete user accounts.
  • Utilized Group Policies, Active Directory and HP (Radia) for End-User accounts and PC/desktops.
  • Managed user accounts in Avaya CMS (such as reset voice mail passwords).
  • Reset passwords, setup user profile, and unlocked user accounts.
  • Used Bindview / NetAdmin to administer user accounts in NDS\WINNT domains.
  • Created and maintained user accounts under Novell Netware, IBM AS400, Lotus CCmail
  • Create new user accounts for a user's network logon and Meditech logon.

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1 User Accounts Jobs

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16. End User

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average Demand
Here's how End User is used in Support Analyst jobs:
  • Designed and developed new and updated existing complex clinical and resource management report end users.
  • Perform quality assurance with Customer/end users.
  • Provided front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • Supported a diverse group of end users on a custom staffing software in eight states across four time zones.
  • Analyzed, escalated and resolved technical problems of end users to our development team in the form of tickets.
  • Gap Analysis - Identified product enhancement needs as a result of application knowledge and consultation with end users.
  • Provide technical end user support to CVS in-store employees via telephone or remote system access.
  • Resolve end user requests concerning network connectivity, applications, hardware and mobility issues.
  • Level one Microsoft Dynamics GP, CRM and Lotus Notes end user support.
  • Provide professional support to end users on a variety of wireless device issues.
  • Provided standby help on PC related issues to all the end users.
  • Use software to remote control end user computers to resolve problems.
  • Train end users in the use of equipment and software.
  • Configure Blackberry's at end users can check email.
  • Supported end users in Ambulatory and Inpatient.
  • Involved in end user training.
  • Assist healthcare employees with EHR DocSite account set up and troubleshooting various issues the end user would encounter.
  • Use Remote Access Program Bomgar application to assist End users, when needed.
  • End user support and internal support of our website or different periphials.
  • Perform Troubleshooting for end users Maintain high standard of customer service Work with the C12 ticketing system

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40 End User Jobs

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17. Unix

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average Demand
Here's how Unix is used in Support Analyst jobs:
  • Performed troubleshooting support for Unix related problems and cloud servers that fail SUNIDM authentication for server decommissioning or deployment.
  • Worked with IBM Senior NT, UNIX, and Telecommunications staff to support a 15-member support team.
  • Resolved a variety of hardware, software and procedural problems in a remote SCO Unix environment.
  • Provide Tier 1 support 24x7 for over 1,100 UNIX services running on 150 worldwide servers.
  • Provided remote software support to customers with systems running UNIX, Windows, and DOS.
  • Worked as L3 production support for ETL and Unix applications across the Corporate Banking.
  • Monitored UNIX processes that managed client data for bottle-necks; restarted systems accordingly.
  • Monitor, modify and rerun job on Mainframe, Windows and Unix system.
  • Created/Modified/Deleted NT and UNIX accounts on network using F-Secure client.
  • Navigate Windows and Unix based servers to perform job functions.
  • Monitor MPE Unix servers for daily/weekly backups.
  • Developed UNIX scripting in Linux and SCO.
  • Deploy UNIX applications to UNIX servers.
  • Developed process control manual/documentation for both Unix server GSF migration and powerbroker.
  • Design, Deployment and maintenance of Performance monitoring tools like custom designed PowerShell scripts, UNIX scripts & HP Sitescope.
  • Run batch jobs on Mainframe and UNIX and Windows backups on Veritas server based backup system.
  • Created and deleted user IDs and group resources in UNIX environment (Sun Solaris).
  • Utilize Unix-based DNS and Syslog servers, in order to improve resolution times.
  • Configured and maintain more than 4 Sun Solaris Unix server.
  • Worked closely with SME's: Winserv's Chuck Sanford and Unix's John Crile.

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5 Unix Jobs

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18. Helpdesk

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average Demand
Here's how Helpdesk is used in Support Analyst jobs:
  • Provided technical support for websites and technical applications utilized by investment clients reported via various Helpdesk.
  • Worked at Verizon's helpdesk facility supporting internal users.
  • Manage the HSPD-12 Helpdesk by responding to access request, processing service request, documenting incident reports and answering general questions/comments.
  • Utilize our helpdesk ticketing systems to accurately and successfully log and manage requests and issues to resolution.
  • Trained Jr. System Analysts in problem resolution utilizing documentation on helpdesk duties, policies and procedures.
  • Responded to and resolved client calls and helpdesk tickets within specific time frame.
  • Provided second level support for Desktop Services Helpdesk (DSH).
  • Logged and documented all client helpdesk issues via Remedy and Heat.
  • Provided helpdesk support for all internal Cisco employees.
  • Provide helpdesk support to end-users of proprietary software.
  • Assist helpdesk as needed and rewiring existing setup.
  • Implemented on-the-job training for new Helpdesk Technicians.
  • Monitored helpdesk queue for application issues.
  • Manage helpdesk and ticketing systems.
  • Work with IT Helpdesk team to ensure that the SLA is being met on a day basis.
  • Created documentation for Level 1 helpdesk knowledgebase.
  • Answer the front desk, badging office and helpdesk phone lines by answering questions or forwarding calls to appropriate Security Specialists.
  • Assisted in rollouts, product upgrades, and documentation of changes to assist Helpdesk in supporting issues.
  • Recorded Incidents and requests through Altiris Helpdesk tool.
  • Managed helpdesk HPSM queue with 35% phone support and 65% deskside support.

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3 Helpdesk Jobs

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19. Citrix

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average Demand
Here's how Citrix is used in Support Analyst jobs:
  • Resolved VPN and application connectivity issues for web and Citrix-based applications.
  • Used the Citrix XenApp to manage connections to the server and help identify hung session and patterns in the network.
  • Used Citrix and Active Directory to verify accounts to see if users were still active in the system.
  • Add users to appropriate groups in Active Directory for Citrix access for applications and network printing.
  • Operated Citrix Management Console; Administer Rights, Map drives, and Create User accounts.
  • Support for MS Office Suite, Exchange Mail, STI Platform application, and Citrix.
  • Resolved Citrix Server issues, from loss of connectivity to high memory usage.
  • Used the Citrix Management Console to shadow users and resolve issues.
  • Installed, configured and troubleshot Citrix Receiver on mobile devices.
  • Balance connectivity VPN Citrix & remote access matters.
  • Assisted users with Citrix server application access.
  • Configured and Administer VPN and Citrix.
  • Reset PDA/Black Berry accounts using Citrix.
  • Support of Citrix, Virtualization and Networking infrastructure.
  • Supported Windows 2000 and XP, Office 2000-2003, Citrix, Norton Anti-Virus, Avaya phone systems and various other applications.
  • Transferred to Hyland's OnBase Online team, which incorporates the administration of OnBase within a Web and Citrix environments.
  • Maintain and cycled client Citrix domains insuring speed and reliability of all Cerner core products.
  • Allocate resources to cloud-based machines using vSphere and Citrix.
  • Support VPN for work at home users, with Avaya Softphone, Juniper, and Citrix.
  • Handled Citrix/Helpdesk related issues Install, configure & manage software with Helpdesk objectives.

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2 Citrix Jobs

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20. Internet

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average Demand
Here's how Internet is used in Support Analyst jobs:
  • Resolve Internet Explorer issues and articulated excellent customer support.
  • Served in key support role with responsibility for Lotus Notes, Microsoft Office, and Microsoft Internet connectivity using proxy server.
  • Distributed reporting received from the clients to all members of the bank lending group using the internet (IntraLinks).
  • Assisted customers of Hilton hotel chains with wired and wireless internet connectivity issues via phone locally and nationwide.
  • Used various tools including self-knowledge, provided knowledge base, internet resources, remote assistance, and co-workers.
  • Respond to user questions and problems regarding application software, e-mail, and Internet communications and LAN infrastructure.
  • Stay in constant communication with end-users regarding the best practices for website and internet network security.
  • Schedule field technician appointments, assist field technician in completing and maintaining customer internet services.
  • Coordinated DSL and cable high-speed Internet access for Patient Care Centers across the country.
  • Established wireless server for synchronization of wireless PDA from public Internet for CEO.
  • Support of custom applications and internet using Internet Explorer 6 and 7.
  • Answered various questions regarding email, internet, hardware, and software.
  • Provided qualified customers with access to Cisco's internet commerce tools.
  • Implemented high speed internet access system for several hotels.
  • Set up new internet and security servers.
  • Design Internet Web applications using HTML, CSS, JavaScript, Oracle 10g, JSP and MySQL.
  • Provided end-users with hands on training on remote dialing, Microsoft Office 95 & Pharma Development Tools and Internet browser.
  • Provided application and technical support for customer inquiries received via the telephone and internet for all Deltek products.
  • Managed the daily support workflows for the Corporate Internet Groups technical issues.
  • Supported the AT&T dialer software, configuring network protocol stacks and modems for internet and intranet LANs.

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1 Internet Jobs

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21. Lotus Notes

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average Demand
Here's how Lotus Notes is used in Support Analyst jobs:
  • Provided backup Lotus Notes/Domino administration support, including user adds, changes, removes and monitoring email system performances and capacity
  • Performed user administration and configuration for Lotus Notes system.
  • Assisted customers with migrating Lotus Notes archives and contacts to DOI's Google corporate mail system using various software and techniques.
  • Provided Sales Metrics and Budget information (cross system - Lotus Notes and Visual Manufacturing).
  • Provided software and account support for e-mail users in a Microsoft Exchange and Lotus Notes environment.
  • Coordinated the development of a Lotus Notes database for daily production reporting that benefited the ATM.
  • Handled Lotus Notes Support, Password resets Notes, Unix, Mainframe, and Oracle.
  • Support Lotus Notes, Outlook, including password reset on mainframe and ISC applications.
  • Authored a number of articles for the Lotus Notes Global Support Center Solutions Database.
  • Provided support for Lotus notes email for both external, and internal employees.
  • Supported Lotus Notes Domino email clients including databases, replication, and archiving.
  • Project setup, coordination an implementation on Lotus Notes migration to Exchange.
  • Configure and supported Lotus Notes email system for end users
  • Monitor Lotus Notes when user cannot access it.
  • Trouble shoots huge amount of lotus notes errors.
  • Supported Lotus notes end user.
  • Transitioned 200+ users from Groupwise email to Lotus Notes email and provided Lotus Notes support.
  • Install software for handheld devices and setup/configure cadenza software for use with Lotus Notes.
  • Used Microsoft Excel, Word, Lotus Notes and Sales Logix.
  • Provide end-users with both phone and deskside support on Lotus Notes * Recognized as one of the most productive analysts

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2 Lotus Notes Jobs

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22. Suite

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average Demand
Here's how Suite is used in Support Analyst jobs:
  • Utilized Live Office features in Business Objects X1 3.0 Query Panel enhancement to support data visualization through the Business Objects Suite.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions through service tickets using NetSuite.
  • Assist in the application and testing of Spectrum, Branch Suite, Teller Advantage, and Lender Advantage software patches.
  • Provide software and hardware support including Dell and IBM hardware, Toshiba tablets, Microsoft Office Family suites.
  • Skilled in Business Analysis tools: Microsoft Office Suite (Word, Excel and Outlook).
  • Monitored, and maintained Windows 7 systems and used Microsoft Office Suite 2007 and 2013.
  • Provide support for issues received via phone or email for TrackWise suite of products.
  • Involved in Outlook migration project and software testing of Office 2003 professional suite.
  • Subject Matter Expert on IBM technologies and suite of products.
  • Educated staff about how to use Blackboard Academic Suite 9.1.
  • Call tracking maintained by HP OpenView software suite.
  • Involved in Office Suite 2007 training and deployment.
  • Project Leadership * Designed, directed and implemented company-wide deployment of LANDesk Management Suite.
  • Handle case escalations promptly as required, maintain strong knowledge of product suite and contribute to knowledge base authoring..
  • utilized strong knowledge of Microsoft Office Suite proficient with TOA, TOC, styles, and numbering styles
  • Provide support for support for Oracle E-Business suite; resetting passwords and security.
  • Deploy custom images and packages to end-user through JAMF Casper Suite.
  • Imaged PCs & Macs using SCCM & Casper Imaging suite.
  • Deployed applications, patches, and managed endpoint system using Symantec Management Suite (Altiris).
  • Supported Window, Lotus SmartSuite release 4, Lotus Notes and Lotus 2.4 & 123 ver.

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10 Suite Jobs

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23. SLA

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average Demand
Here's how SLA is used in Support Analyst jobs:
  • Documented and shared information in other appropriate forums, effectively translating technical actions into customer actionable tasks.
  • Collaborated with business stakeholders to identify and document business needs translating business requirements into functional specifications.
  • Involved in translating the customer requirements into formal requirements and design documents.
  • Translated enterprise-level Premier support calls from all over Latin America.
  • Served on the technical QA leadership support team for ongoing process documentation, updating service parts, and warranty SLA processing.
  • Maintain SLA, customer documentation and team's plan of action to meet Customer and CompuCom's goals.
  • Translate requests from End User Request Center (EURC) into business requirements using Mercury Quality Center.
  • Meet all Service Level Agreements (SLA) as listed in the Service Level Management Plan.
  • Worked on production break fixes to bring the system back up with in defined SLA's.
  • Served as the contact with various vendors for scanning, coding, and translation of documents.
  • Updated customer and responded to issues within SLA guidelines.
  • Achieved SLA by configuring/maintaining VPLS and WPWS services.
  • Closed open issues within SLA guidelines.
  • Manage IT ticketing system and coordinate team efforts to ensure reported problems and incidents are resolved within the SLA timeframe.
  • Investigate & resolve help desk trouble ticket within Remedy according to contract SLA s. Report network breaches to appropriate personnel.
  • Reimaged, installed and break fixed other personal computer related hardware and software issues according to schedule/SLA deadlines.
  • Analyze User requests on any JOB abends and resolve within the SLA.
  • Scheduled, managed and ensured sucessful SLA service request completion.
  • Collaborated with colleagues and ensured adherence to SLAs.
  • Respond in a timely manner (within documented SLAs) to clients and internal colleagues.

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24. Level Support

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average Demand
Here's how Level Support is used in Support Analyst jobs:
  • Delivered 1st and 2nd level support and executed escalation procedures when applicable by management.
  • Provide second level support to Customer Service Center representatives.
  • Provided second-level support for 600-user global automotive vendor mfg.
  • Worked with a team of support analysts to offer first-, second- and third-level support for commercial and retail fuel clients.
  • Provided first and second level support for functional/technical use for HR Property-Based Systems and MHRS weekly and biweekly payroll.
  • Provided first, second and third level support for traders and portfolio managers using securities acquisition software.
  • Provide first and second level support and assisting third level support with triage for call centers.
  • Provide second level support for multiple mission critical systems running on AS/400 and AIX.
  • Served as second level support to other IT professionals and the help desk.
  • Provided team lead, second level support to IBM Global for Texaco Inc.
  • Provided first level support to small business owners, regarding their merchant account.
  • Provide 24/7 Second Level Support for over 250 Consulates and Embassies worldwide.
  • Provide customer's first level support within NOC via phone and emails.
  • Provided Second Level support to the local user community in Tampa.
  • Provided first and second level support to approximately 320 users.
  • Provided first level support for fourteen properties and corporate headquarters.
  • Performed second and third level support for help desk problems.
  • Communicate and / or escalate to 2nd level support.
  • Delivered 1st level support--fixed issues remotely using Go2assist or Dameware--facilitated company execute patent law
  • Provided first level support to end users to reduce costs with external IT support company.

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27 Level Support Jobs

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25. LAN

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average Demand
Here's how LAN is used in Support Analyst jobs:
  • Coordinated and implemented PC/LAN hardware installation and upgrades.
  • Managed and balanced budget and provided budget forecasting.
  • Balance general ledger accounts and investigate outages.
  • Administered and incorporated quality standards into the planning, design, development, testing, and implementation phases of the project.
  • Experience in backbone projects, LAN switching, routing, wireless, convergent networks, Telephony IP and VoIP Cisco.
  • Collaborated with colleagues to plan a photography project for a special event, during which I was lead photographer.
  • Provided pricing, effort estimation, and risk mitigation plan for implementing new age technology applications at GSK.
  • Deliver training on products and releases to affected departments to assist in planning for incoming calls and questions.
  • Work with system owners to facilitate remediation of patching and policy issues from across the planet.
  • Work with Senior Engineers on plans to resolve and maintain an escalating user needs base.
  • Planned, coordinated, and instructed rock climbing and biking programs for at risk youth.
  • Negotiate project plans, time frames and trade-offs with Business Partners understanding the impacts to project
  • Worked on configuring the web servers for load balancing, writing the caching rules.
  • Support the Project Manager and Financial Team to maintain the Project Plan.
  • Assisted in budget planning for local and member bank operating departments.
  • Provide resolution for ASCP Planning work bench issues.
  • Developed Contract Management plan which establishes a process of how deliverables from the chosen vendor would be managed.
  • Research of Practice questions regarding payments, denials and patient balances using Huron Track/Ontrac system.
  • Planned and coordinated technology and telecom needs for new and existing branch locations.
  • Direct the creation and implementation migration plan to Windows 2000 from NT.

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3 LAN Jobs

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26. OS

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average Demand
Here's how OS is used in Support Analyst jobs:
  • Perform complex, compliance driven documentation and coding reviews of existing and new fiduciary relationships across Wealth Management.
  • Monitored metrics aimed at increasing revenue, reducing costs and improving customer experience.
  • Provided excellent support for Microsoft-IT XIT production applications.
  • Provided support for cost center portfolios consisting of nearly 500 commercial loans during coworker's five month leave of absence.
  • Work closely with various vendors to implement correct solutions for the Quality and Engineering up-grade projects.
  • Set up and assist vendors of wiring closets and buildings with CAT 3 and CAT 5.
  • Research of Carrier Payment Policies in regard to CPT and Diagnosis code yearly updates.
  • Work closely with sales representatives, network analysts and carrier providers.
  • Provide software maintenance and remote diagnostics for our core product.
  • Conduct analysis of program effectiveness data through qualitative and quantitative analysis of utilization, healthcare costs and program outcomes.
  • Lead support rep for clients using our hosted Zimbra email service as well as support for our other IT offerings.
  • Work closely with the procurement and business teams to create, manage and enforce Pfizer s business rules within Ariba.
  • Provide direction and support to team members, ensuring speedy resolution of reported problems across multiple locations throughout Texas.
  • Developed custom OSGI services, sling servlets and customized Digital Asset Management (DAM).
  • Experienced in installation, configuration, and support for Apple iOS operating system and applications.
  • Worked with BGP and OSPF routing protocols over a global multivendor NGN network.
  • Analyzed and corrected software problems Loaded OS and other peripheral devices.
  • Helped with migrating the Wowza server from BSD to CentOS.
  • Backed up files and folders with data recovery software to ensure that no information could becorrupted or lost.
  • Participated in crossfunctional teams in the development andcontinuous improvement of customers escalation process.

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5 OS Jobs

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27. Sharepoint

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average Demand
Here's how Sharepoint is used in Support Analyst jobs:
  • Improved SharePoint security by proposing and implementing improved security access controls & policies.
  • Managed and updated merchant account information in Microsoft SharePoint and web base applications.
  • Support Microsoft SharePoint website and databases and Microsoft Group Policy.
  • Developed Custom Pages, Master Pages, CSS, Java Script using Microsoft SharePoint Designer 2010.
  • Worked with IT team members in data maintenance projects utilizing Microsoft Excel and completion SharePoint tasks.
  • Encoded all new procedures within the SharePoint server to be used by the team.
  • Document break fixes, procedures and server subject matter for Hardware L2 within SharePoint.
  • Assisted SharePoint Administrator with upgrade and transition to SharePoint 2010 from SharePoint 2007.
  • Provided support to resolve issues with Exchange server, MS Outlook and SharePoint.
  • Utilize SharePoint to track incidents, support tickets and other progress reports.
  • Edit and upload documents and files to I Share and SharePoint.
  • Managed and maintained SharePoint platform to track yearly progress on projects.
  • Provided user support for company SharePoint site.
  • Add loan information to spreadsheet in SharePoint.
  • Analyze technical alternatives and clearly articulates tradeoffs and troubleshoot SharePoint application issues.
  • Create Sharepoint pages, add modules, upload content to existing site on weekly basis.
  • Acted as lead Sharepoint site administrator for Allstate's Interactive Marketing Technology division.
  • Created the ODBC compliant SQL Database for the Sharepoint implementation project.
  • Updated Legal case documentation on the Wachovia Email Compliance SharePoint site.
  • Use of WAWF, SharePoint, Quickbooks; Gained knowledge of ME/MEV, FIAR guidelines.

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2 Sharepoint Jobs

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28. Management System

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average Demand
Here's how Management System is used in Support Analyst jobs:
  • Audit data of internal and external loan management systems to ensure integrity of borrowers' confidential information.
  • Scanned, loaded and prepared documents related to cases into litigation database management system.
  • Project Management - integrated Customer online account management systems with 3rd Party site CheckFree.com.
  • Managed configuration and defect management system.
  • Executed load file import and export in various document management system and database systems such as Relativity, Concordance, IPRO.
  • Record all collected and processed material into main tracking system and E Procurement Records Management system for later history review.
  • Contracted by Bridge Energy Group to provide consulting services for the Energy Management System(EMS) at National Grid.
  • Used CMS (Control Management Systems) for configuring, updating and maintenance of the in house enterprise systems.
  • Administered the Education Management System, a database including course registrations and expenses for more than 10,000 employees.
  • Worked with large-scale web applications for content management systems, advertising, data feeds, etc.
  • Analyze and evaluate Joint Application Staff Management System tasking and advice on correct input guidance.
  • Supported Marriott Full Service Hotels RS6000 hardware, the Operating System and Property Management System.
  • Performed daily system backup of the MRMS (Maintenance Resource Management System).
  • Provide Support and Maintenance of the Oracle Based Human Capital Management System.
  • Provided support for Marriott's Property Management System (PMS) LODGISTIX.
  • Support the day-to-day operation of the E-Learning Management System.
  • Create tickets in FrontRange IT Service Management system.
  • Supported a document management system (DM5) Installing and uninstalling applications
  • Monitor the location of travelers via Travel Management System in order to provide pertinent security, weather, and emergency alerts.
  • Support Providers using Cerner's Ideal Practice Management System reporting anomalies to the Technical team.

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8 Management System Jobs

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29. Knowledge Base

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average Demand
Here's how Knowledge Base is used in Support Analyst jobs:
  • Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and requests.
  • Utilize proprietary software and other software as well as consult knowledge base to obtain information to resolve client issues.
  • Identified trends and created knowledge base articles on recurring issues for the Help Desk Representatives and internal support teams.
  • Created a knowledge base for the RAM Series4000 Fixed Asset application, and company specific fixed asset processes.
  • Document, tracks, and communicates analysis of unresolved issues using Liaison Knowledge Base and Incident Tracking database.
  • Contributed knowledge articles and problem reports to knowledge base, resulting in increased efficiency.
  • Assisted in the growth and management of our knowledge base for customer self-help.
  • Augmented corporate knowledge base with addition of 14 new solutions for existing issues.
  • Use of legacy data and knowledge bases to aid in research process.
  • Created over 100 knowledge base articles for internal and external use.
  • Contributed written documents to knowledge base for internal & external consumption.
  • Document technical issues through incident tracking and Knowledge Base articles.
  • Create online Knowledge Base material for internal and external users.
  • Use of knowledge based systems to share information.
  • Devise solutions and submit to knowledge base.
  • Develop and maintain information for knowledge base.
  • Created processing schedule and Knowledge Base pages.
  • Create and maintain Knowledge Base.
  • Procured and fulfilled sales orders Assisted in development and maintenance of company Wiki for use as technician knowledge base
  • Proposed solutions based on SAP knowledge base and support Notes.

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14 Knowledge Base Jobs

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30. PCS

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low Demand
Here's how PCS is used in Support Analyst jobs:
  • Configured, installed, maintained and repaired a variety of desktop products, including PCs, printers, and peripheral devices.
  • Provided troubleshooting and resource assistance in networks, PCs, printers, peripheral hardware products, and PC operating systems.
  • Provided second level help desk support for field personnel / district managers on laptops, PCs, and application software.
  • Administered SMS server, distributing all patches and software to all PCs in on-site environment; responsible for server maintenance.
  • Performed routine maintenance on network and local computer equipment including end user PCs, local and networked printers.
  • Provide hands on technical support performing installation, repair and maintenance of PCs and related software/hardware.
  • Performed network deployed OS installation, preventive maintenance of PCs and related software/hardware, and troubleshooting.
  • Provided hardware and software technical support on IBM Power PC and Compaq DeskPro 5150 PCs.
  • Change, fix, upgrade, move and install PCs, printers and associated devices.
  • Trained technicians in configuring and troubleshooting PCs within HP's Common Operating Environment
  • Provided front-line technical and end-user support for PCs.
  • Supported network migration and site relocation for PCs
  • Repaired Hewlett Packard PCs and printers.
  • Supported CPOE, PDOC and PCS for Go Live support.
  • Managed server with Enterprise Edition of Ghost 9.X to build images to be pushed to new PCs and for migration.
  • Required to image/reimage PCs using Norton Ghost and perform profile data backups for each user for PC refreshes.
  • Assigned to work with Senior Executives PCs, laptops, PDAs and conferencing equipment.
  • Maintain inventory, repair and upgrades for existing desktop and laptop pcs.
  • Installed and upgraded flashable BIOS on PCs to make the BIOS Year 2000 and Leap Year compliant.
  • Used Webex to remotely login into PCs and troubleshoot issues.

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31. Trouble Tickets

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low Demand
Here's how Trouble Tickets is used in Support Analyst jobs:
  • Documented and tracked end-user trouble tickets into call logging system to ensure timely resolution.
  • Created trouble tickets utilizing Remedy ticketing system.
  • Initiate telecommunications request and or trouble tickets.
  • Assign trouble tickets to the appropriate organization for resolution and provides status u updates to users with open trouble tickets.
  • Provided trend analysis by listing statistical report of calls received, number of trouble tickets submitted and average resolution times.
  • Conducted root cause analysis, prioritizing all identified issues and ensuring the expedited assignment and handling of trouble tickets.
  • Created log and resolved trouble tickets into the support GSM Remedy and HPSM ticketing system.
  • Rotated help desk phone support with team members including prioritizing trouble tickets to available techs.
  • Improved process for Call Center Trouble Tickets, expediting service and doubling rate of closures.
  • Monitored, opened and worked trouble tickets plus researched and followed-up if necessary.
  • Logged and tracked call reports and trouble tickets received by the help desk.
  • Used Remedy Help Desk to close, modify or escalate trouble tickets.
  • Escalated service request and trouble tickets to the appropriate department as needed.
  • Responded to and maintained trouble tickets logged through Remedy tracking system.
  • Open, document, resolve and or escalate trouble tickets.
  • Monitor trouble tickets and prioritize problems based on business impact.
  • Monitored aged trouble tickets and contacted the assigned third party vendor for update, escalation and/or closure.
  • Acted as contact for OKC works datacenter for resolution of problems and trouble tickets.
  • Serviced IT trouble tickets, troubleshooting and resolving PC system problems.
  • Analyze and troubleshoot scheduled trouble tickets before truck roll date to try and prevent need for an onsite technician.

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32. Linux

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low Demand
Here's how Linux is used in Support Analyst jobs:
  • Developed wireless device registration system using Linux and Windows scripting.
  • Assisted in the maintenance of company's internal Windows/Unix/Linux Hybrid network
  • Performed centralized management of Linux boxes using Puppet.
  • Performed analysis on infrastructure resources as well as service management on Linux and Windows.
  • Worked thoroughly with various operating systems like Linux, AIX and HP-UX.
  • Supported SaaS installations on Windows and Linux with Oracle and SQL databases.
  • Logged in remotely to stores using Linux to resolve system issues.
  • Deploy and support/troubleshoot Modular's systems on platform Windows and Linux.
  • Network Administrator for Windows 2003/2008 R2 and Linux Servers.
  • Involved in Linux Server migration activities & Mfg/Pro Migration.
  • Maintained Linux file server hosting all Faculty files.
  • Assist technicians from other groups with interrelated support issues, including Linux, AIX, HP-UX, and Solaris issues.
  • Installed, configured and administered Oracle WebLogic Server 11.x/10.x on various environments such as LINUX, AIX & Solaris.
  • Installed, upgraded and configured AIX Servers using NIM Master and Red hat Enterprise Linux 5/6 using Kickstart.
  • Monitored and provided corrective action when needed to the data center firewalls and backup servers using Linux terminals.
  • Support machines running Lotus Notes 5.0, 6.05 R Domain, Novell 5.1 and Red Hat Linux.
  • Provided tier 2 support for Savvis customer servers running Redhat Enterprise Linux 3 & 4.
  • Used VMware, Linux, SQL, perl, JavaScript.
  • Co-authored of IBM Redbook "DB2 Security Compliance Solutions for Linux, UNIX and Windows" in 2007.
  • Worked extensively with Windows, Redhat, Suse, and Umbuntu linux and Sun Solaris 8, 9 and 10.

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5 Linux Jobs

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33. Application Support

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low Demand
Here's how Application Support is used in Support Analyst jobs:
  • Provide application support, troubleshooting and resolution of escalated issues and/or complex production, application or system problems.
  • Provided service based delivery application support to the client/users on various portfolios.
  • Created processes for ensuring continuity across application support areas.
  • Participated in the transition from implementation to application support.
  • Assisted with application support testing/training activities, as directed
  • Provided application support for Active Directory, Intrepid, Accelerator, Lotus Notes, and CMA POS controller software.
  • Assist in writing Service Level Agreements with departments within the Health System for the purpose of application support.
  • Provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements.
  • Provided 2nd Level Application Support for over 215 applications; both in-house developed and Third-party applications.
  • Provided application support for client's internal proprietary software (DPC1-2).
  • Provide system and application support for customers in real time environments.
  • Handled major application support transition for Capetown, South Africa.
  • Assisted MIS department with basic network and application support.
  • Provide 24/7 application support for 15 ancillary hospital systems.
  • Performed Day-to-day application support and system monitoring while performing Java/J2EE code maintenance on the Hula Mortgage System.
  • Resolved requests for hardware/software support and application support in a timely manner.
  • Project: E-portal Applications Description:This application supports AT&T Contract Renewal process.
  • Provided end users with desktops and application support in Windows 95 and Novell LAN environment.
  • Provided support for the full Software Development Lifecycle (SDLC) Provided full application support for the GCAM project.
  • Work closely peers at other geographic centers using a "follow the sun" model of application support.

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29 Application Support Jobs

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34. Go-Live

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low Demand
Here's how Go-Live is used in Support Analyst jobs:
  • Provided on-site post go-live client support such as: troubleshooting/break-fixes/training.
  • Point person for HJ Go-live projects to ensure all configuration items are implemented and all data is uploaded into the database.
  • Established reliable rapport with physicians via St. Francis Go-Live, for continued pull-through and follow-up thereafter.
  • Trained and supported 7000+ users after Go-Live of Oracle s Enterprise Single Sign On solution.
  • Post Go-Live (Production) support for ClinDoc and services for Inpatient facilities.
  • Provided PowerChart, SurgiNet and FirstNet Go-Live support to nursing staff and physicians.
  • Participated in an inpatient GO-LIVE at their flower mound hospital in Texas.
  • Provided elbow to elbow support to clinicians during go-lives.
  • Supported Go-Live for Mount Sinai (NY) Hospital.
  • Provide support for Ambulatory end user during go-live.
  • Supported EPIC hardware after the Go-Live date.
  • Involve in End-User Go-live on EPIC.
  • Performed functional and integrated testing of software upgrades to applications such as EPIC-JPoint go-live support and FGP on-site, go-live support.
  • Assisted in the installation and the training of the practices on the selected EHR .and supported them through the go-live.
  • Supported a successful implementation of the EPIC Go-live Follow-Up with issues and complaint till they were resolved.
  • Provided elbow support during go-live projects Assisted in using the Chart Review tool to review previous visit.
  • Travel and assist with launching the opening of new healthcare clinics and Go-Live Projects.
  • Participated in Epic Ambulatory go-live Assisted the Physicians and Nurses with Med Reconciliation.
  • Assisted in major post go-live workflow redesign.
  • Provided support to physicians, and nurses during Go-live, Supported Cerner powercharting, IView, CPOE, powernotes and powerplans.

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35. Novell

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low Demand
Here's how Novell is used in Support Analyst jobs:
  • Support user and system administration, in a mix environment of Novell and NT/2000 consisting of about 1000 nodes.
  • Assist network engineers with conversion from Windows NT, Novell 5.1 environment, to Windows 2000 server environment.
  • Network administration, in a complex environment that comprised servers like Novell, Unix, and Oracle database.
  • Maintained and administered a server farm of about 70 NT 4.x/2000 and Novell 4.x servers and AS/400's.
  • Provided Novell network administration (NDS) and WIN2K domain support for a number of corporate departments.
  • Migrated all research user and department data from Novell NetWare to Net App file servers.
  • Performed system administration in Novell and Windows NT for users on a daily basis.
  • Provide technical services and support for Novell 3.1 & Windows NT 4.0 environment.
  • Completed CNA course for Novell 4.11.
  • Managed Novell and HP-UX systems for clients
  • Experience with NT and Novell administration.
  • Reset passwords in Active Directory, in TPX for Mainframe application, network passwords in Novell and Novell GroupWise email.
  • Planned, configured and managed the implementation of a Local Area Network based on Novell Netware 3.12.
  • Helped with application object pushes for Windows 95 and NT operating systems using Novell Netware.
  • Resolved Novell Netware/ Windows NT password resets and intruder lockouts in Active Directory.
  • Supported 1500 users in a Windows NT/ Novell environment.
  • Administered Novell Netware v4.1 for over 2000 end-users.
  • Supported Novell Netware 3.11 and 4.x servers, BlueBird server, CC Mail router and Faxserver.
  • Administered and supported Novell Netware 3.X wide area network.
  • Designed, setup, and administered Novell Netware 3.X and Netware 4.X local area network.

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36. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Support Analyst jobs:
  • Research and problem resolution for customer related issues, operational and system issues, including making recommendations, proposals and implementation.
  • Participate in cross team projects in developing and documenting procedures for triage and problem resolution of new applications or information technology
  • Provide technical assistance and support to help desk analysts in determining problem resolutions.
  • Managed trouble-ticket/ work order process to assure prompt and accurate problem resolution.
  • Facilitate problem resolution, and provide overall outstanding customer service.
  • Created detailed support documentation, facilitating problem resolution across sites.
  • Provided thorough support and problem resolution for customers.
  • Directed the successful management of communications & correspondence, finances, event logistics, policy compliance and problem resolution.
  • Perform troubleshooting and problem resolution for server based hardware, OS, storage, and networking issues.
  • Provided technical support and problem resolution on all Oracle products, with an emphasis on Applications.
  • Assist other State Support Analysts with complex issues, research, and problem resolution.
  • Provided training and problem resolution on IBM mainframes running VM and MVS operating systems.
  • Assisted users with problem resolution and resolved issues independently in less than 24 hours.
  • Maintained a 90% customer satisfaction rating in problem resolution for 20+ products.
  • Work with Support Local Consultant to research and document problem resolutions.
  • Routed clients through proper channels for problem resolution.
  • Provided technical support for an international client base Created and supported a problem resolution database
  • Developed and uploaded knowledge base articles with problem resolution in Knowledgebase database.
  • Key Accomplishments: Monitor HP Service Manager Trouble queue, provide remote control DSS problem resolution via SCCM Remote Control Viewer.
  • Act as a liaison in problem resolutions with Vendors, Contract Management, Servicecenters and Moneycenters.

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7 Problem Resolution Jobs

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37. Software Applications

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low Demand
Here's how Software Applications is used in Support Analyst jobs:
  • Provided one-on-one training to attorneys and paralegals with respect to Practice Support software applications and databases.
  • Provide support to users utilizing information security software applications (Windows platforms).
  • Analyzed different hardware and software applications for point-of-sale customers and provide solutions.
  • Developed a thorough understanding of different retail software applications and networks.
  • Trained end-users to utilize litigation and practice support software applications effectively.
  • Installed and configured various software applications and development tools.
  • Install and configure software applications remotely.
  • Assisted customers with the implementation, configuration, functionality, and general usage of the Sage SalesLogix software applications.
  • Provide user access and support for MS Office, Jupiter and other legal software applications.
  • Diagnosed and repaired both Hardware and Software applications for QVC users.
  • Answered inbound calls and researched escalated issues on various software applications.
  • Collaborate with CAD designers regarding various software applications such as U4ia.
  • Trained less experienced staff members on EPIC software applications.
  • Educated callers on use of hardware and software applications.
  • Installed and troubleshot PC software applications.
  • Assigned the responsibility of overseeing high priority customers during the implementation stages of Datastream's software applications.
  • Trained new employees how to use Datastream's software applications and support tools in order to effectively support clients.
  • Contributed to the installation, maintenance, testing and modification of - Meditech applications and various software applications.
  • Conducted troubleshooting the network, servers, operating systems, network configurations, software applications, and hardware.
  • Reduced helpdesk calls 25% by writing documents for installing and configuring various software applications.

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2 Software Applications Jobs

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38. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Support Analyst jobs:
  • Reset and changed user's passwords, troubleshooting TCP/IP issues, installing wireless devices, virus scan/spy ware installations.
  • Installed and configured 300 workstations at 3 corporate locations to enable connectivity to TCP/IP local area networks.
  • Help Desk environment providing TCP/IP, LAN/WAN, backup and SQL troubleshooting on networks of varying size.
  • Provided excellent technical support for connectivity issues, including TCP/IP administration and home LAN wiring.
  • Involved in Network operations such as configuring TCP/IP, DHCP, DNS on servers.
  • Configured laptops and desktops for standard network connection and properties utilizing TCP/IP and DNS.
  • Deal with TCP/IP, Wins Servers, DNS Servers and other network protocols.
  • Resolved issues with DNS by constructively configuring TCP/IP stacks on servers and workstations.
  • Resolved TCP/IP address conflicts, DNS configuration, perform routing diagnostics.
  • Install inbound and outbound TCP/IP, Document and Lab Interfaces.
  • Supported and diagnosed any and all TCP/IP related matters.
  • Perform installation and configuration of the TCP/IP protocol.
  • Resolve TCP/IP network connectivity issues.
  • Moderate experience in troubleshooting TCP/IP network environment Responsible for ensuring customer and client system project requirements are met within defined timelines.
  • Developed domain strategy and roll out for all workstations, laptops, & printers with TCP/IP.Configure laptops with WI-FI technology.
  • Support Analyst * Responsible for the PC Maintenance and various TCP/IP printers in the distribution house.
  • Provided support in a rollout project converting SNA to TCP/IP protocol for AS/400 connection.
  • Support local LAN issues and TCP/IP Deploy all Dell desktop and laptops.
  • Configured Netware and TCP/IP on desktop and server environment.
  • Configured client computer and enterprise server settings to include TCP/IPconfig, iSCSI, Storage Arrays, Image Replication.

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39. POS

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low Demand
Here's how POS is used in Support Analyst jobs:
  • Monitor firm positions and prepared a daily inventory and risk exposure for distribution to senior management.
  • Offered phone support for connectivity to many interfaces/applications such as Depository Financial Inst.
  • Gathered and verified all required customer information for tracking purposes.
  • Performed clerical bookkeeping for safe deposit box general ledger account.
  • Resolved and documented system problems for resolution purposes.
  • Advise clients on functional and technical questions, confirm order status and position, handle trade mitigation with exchanges.
  • Established Hanson Bridgett protocols for the management of clients' and opposing counsels' ESI in compliance with F.R.C.P.
  • Defined roles and responsibilities for the Logistics Support positions which decreased maintenance discrepancy reporting times from by half.
  • Maintain document exceptions posted to ensure accurate reporting of missing and/or incorrect documents in the DCC.
  • Supervised and maintained confidential documents and medical records in the Electronic Data Repository (EDR).
  • Led a project focused on redesigning the job posting/qualifications for all future applicants.
  • Identified and improved process irregularities, proposed changes for optimal work flow.
  • Assisted in developing proposals and estimates for all work within the Directorate.
  • Research exceptions on Get-it system and distribute to review that post.
  • Post installation trouble shooting in every aspect relating to the OS.
  • Price and propose network and phone solutions for customers.
  • Assist with wage determination and pricing efforts for proposals.
  • Position reported to the Joint Programs Director.
  • Worked with developers to design customized items within Simphony POS software.
  • Prepared Post Mortems on escalated issues Provided suggestions for both technical and process improvement.

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40. QA

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low Demand
Here's how QA is used in Support Analyst jobs:
  • Perform QA analysis on interim/final conversion data.
  • Worked with Software Quality Assurance (QA) to test software being launched in satellite locations & portrait studio internal software.
  • Participated in meetings with Information Security, end-users, QA and key management to understand job functionality and business processes.
  • Managed New software Releases in QA, UAT and Production environments at various times as and when required.
  • Resolve the bugs that were reported by QA and provide solution documents for the stories worked on.
  • Provided support for QA testers, developers, DBA s, managers, and end users.
  • Accomplished User Acceptance Testing (UAT) in the Ford Motor company EDU and QA environments.
  • Reported design, layout imperfections to QA and software developers to meet the business needs.
  • Used Package Manager for building and deploying packages in Publish, DEV, QA environments.
  • Worked with QA to test web based and three-tier applications using plans and cases.
  • Investigate & reproduced product defects reported by dialing into their production and QA regions.
  • Perform the weekly Leadership QA for cancellations that is submitted to upper management.
  • Report the occurring glitches to the management team and QA team.
  • Created department manual of QA procedures.
  • Performed Data QA / survey QA.
  • Performed QA testing on modules.
  • Support QAD and e-commerce system.
  • Author the supportability document for this application as well as assist QA department with testing during Pilot Phase.
  • Provided a daily rollup of all information operations reporting within the IQATF program.
  • Major tester/QA for unix scripts during Solaris upgrade and conversion.

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41. Mac

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low Demand
Here's how Mac is used in Support Analyst jobs:
  • Managed IMP orders and worked closely with manufacturers and pharmacies to ensure timely delivery and administration of study drug.
  • Used access to Cisco switches and IBM servers to verify information including MAC addresses, ports, and current VLAN settings.
  • File vault in conjunction with GIT helps to pull or push the code to developer's machine.
  • Educate customer on customer owned equipment such as PC, MAC's IPAD cell phone etc.
  • Help Desk Support - Provided first-line hardware and software support for PC and Macintosh users.
  • Respond to system prowling tools that identify machines outside of the client compliance standards.
  • Used Active Directory to ensure machines were properly configured on the corporate domain.
  • Engaged in all levels of software and hardware support for Mac and Windows.
  • Installed and upgraded 20+ Support client and Server VM Machines using various platforms.
  • Resolved Mac mail, Exchange mail and Lotus Notes mail issues.
  • Maintain operating records such as machine performance and production reports.
  • Provided vulnerability management support for the Army Corp of Engineers by remediating machines.
  • Team lead of 12 member team which supported over 2500 end users in Windows, Novell, Mac OS Enterprise environment.
  • Supported Novell, Windows, Macs, MS Outlook, Lotus Notes/Domino Server, Remote Access platforms.
  • Provided support for Mac systems, OS X, iOS, and related technology to Marriott executives.
  • Use Infoblox for IP address management, configure MAC reservations and DHCP services.
  • provided emergency field support: machine imagine, device troubleshooting and diagnosis.
  • Install and configure Sophos Safeguard encryption on machines in branch offices.
  • Prepared and supported 200/300 (Mac/Pc) for graphics, editorial, pro duction, marketing and sales.
  • Support Apple Products Macbook, Mac Minis, Itouch, Ipads Laptop and Desktop hardware repair.

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1 Mac Jobs

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42. CRM

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low Demand
Here's how CRM is used in Support Analyst jobs:
  • Provide services to client by phone, email and CRM tools with excellent written and verbal communication.
  • Produce weekly and bi-weekly business unit pipeline and sales report via CRM system for senior management.
  • Provided first level technical support for Customer Relationship Management (CRM) software.
  • Use Juggernaut CRM to track client information and support tickets.
  • Led requirements design for new database and CRM system.
  • Logged trouble tickets daily using Clarify CRM software.
  • Produced the CRM support internal newsletter.
  • Logged all cases in CRM software.
  • Used CRM to send issues to tier 3 Support.
  • Experience with software SAP/CRM and AS/2.
  • Develop Customer Relationship Management (CRM) workflow criteria automating transaction notification and data maintenance processes.
  • Evaluated and tested BI tools such as Microsoft Dynamic CRM, SAS BI and Sybase IQ dashboards for patient data.
  • Receive minor calls from clients and resources regarding finances and assignment details Answer inquiries and working cases from Microsoft CRM.
  • Assist in the cleaning, deduplication and consolidation of CRM records from a proprietary system to a cloud-based platform.
  • Manage multiple incidents and work with stakeholders based on a SCRM queue Respond and resolve within support SLA
  • Documented and tracked all aspects of client trouble ticket resolutions and escalations in Salesforce CRM.
  • Served as a data specialist during recent 18 month long web based CRM software conversion.
  • Performed maintenance and end user support of Ipreo CRM application.
  • Acquire advanced knowledge on company equipment, Windows-based tablets and Ipads, and Salesforce CRM platform.
  • Contract) Support for various propriety CRM (customer relationship management) computer systems Managed password security to ensure corporate compliance.

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11 CRM Jobs

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43. Computer System

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low Demand
Here's how Computer System is used in Support Analyst jobs:
  • Provided telephone support and problem resolution for business and computer system problems to Allegiance external and internal customers.
  • Created process improvements for identifying applications required for upgrading dated computer systems.
  • Implemented and configured computer systems, assisted with defined standards and procedures.
  • Utilized multiple computer systems to efficiently conduct conflict resolution, i.e.
  • Analyze and evaluate computer systems and execute performance analysis.
  • Key Objective: Oversee the daily performance of client computer systems and provide network support to internal and external accounts.
  • Provided customer support and analysis for the Defense Commissary Agency computer systems and users at over 300 commissaries worldwide.
  • Fast-Paced & multitasking environment; Proactive Relationship Building with Doctor's as clients; involving computer systems.
  • Install and configure new computer systems, using Norton Ghost and manual installations of software and peripherals.
  • Logged & generated tickets through MAX ticketing system for tracking incidents and inventory of all computer systems.
  • Executed network, software and computer systems support and end-user training for local and remote users.
  • Provide on-site break/fix repair service for computer systems for a large variety of clients.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Imaged, diagnosed, repaired, deployed and upgraded computer systems and software.
  • Utilize multiple computer systems to track, analyze, and report failures.
  • Upgraded computer systems to bring computers to corporate and Y2K compliance.
  • Provide technical support to 10000+ computer system and telephone system users.
  • Train physicians and nurses on the new computer systems.
  • Administrated in-house server and computer systems, as well as onsite customer hardware and software support.
  • Logged calls into Remedy Installing and configuring computer systems Analyze call logs to spot trends and underlying issues

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44. Password Resets

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low Demand
Here's how Password Resets is used in Support Analyst jobs:
  • Performed Blackberry & iPhone/iPad password resets.
  • Perform account maintenance including password resets, software updates, and other administrative tasks, where access permits.
  • Answer and resolve issues related to all software applications, password resets, hardware and other access issues.
  • Assisted customer in password resets using tools provided as well as walking customer through self-service password reset options.
  • Managed user accounts (account unlocks, password resets) using Active Directory and User Manager.
  • Perform Password Resets on multiple systems and host support systems while strictly following security guidelines.
  • Assisted inbound callers a wide array of assistance from password resets to mobile application updates.
  • Provided Active Directory Administration and Exchange 2003 Administration for password resets, unlocking accounts.
  • Maintained user level security and password resets via Active Directory, Windows and Exchange.
  • Worked with Active Directory on Windows Server 2003 for user password resets and unlock.
  • Assisted customers with password resets for SAP, Windows, and other applications.
  • Provide user account administration (unlock and password resets).
  • Assisted callers with locked AD accounts or password resets.
  • Assisted employees with password resets related to Epic.
  • Performed password resets in Active Directory for end-users.
  • Provided assistance with password resets.
  • Perform password resets on SAP, AS400, Active Directory, Meridian, and Avaya systems.
  • Obtained blackberries, performed phone activations, exchange mail activations, password resets; and assisted with basic end user use.
  • Performed password resets and account lockout resets using active directory Assisted with the migration of Comerica bank to new XP image.
  • Administer Avaya IP phones through extension assignment and voicemail password resets as needed.

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2 Password Resets Jobs

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45. Powerpoint

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low Demand
Here's how Powerpoint is used in Support Analyst jobs:
  • Edited PowerPoint briefings and presentations for submission.
  • Finalized and prepared packages via Microsoft PowerPoint.
  • Screened/Audited 400+ intelligence data sets to include PowerPoint's, Word Documents, Excel trackers, emails, and image products.
  • Developed and maintained business and training manuals for business stakeholders and Production Assurance employees using Microsoft Word, Excel and PowerPoint.
  • Created a Florida State Reporting Training Handbook, PowerPoint training presentations, and company wiki articles based off of resolutions.
  • Help Desk user support in MS Word, Excel, WordPerfect, Access and PowerPoint and Litigation Technology Tools.
  • Designed PowerPoint presentations with trial team for use in court (closing & opening statements) and attorney presentations.
  • Create and modify Excel, Word and PowerPoint documents for presentations, tutorials and work forms.
  • Installed and supported MS Office 2003/2007, Excel, Word, Outlook, PowerPoint problems.
  • Used PowerPoint for creating and giving presentations, and Word & Excel integration macros.
  • Build PowerPoint briefs for Assistant Program Manager for Logistics and GDIT RAAF Team Lead.
  • Created training documentation in Microsoft PowerPoint and Word to be utilized by multiple departments.
  • Authored script for the automatic generation of prospect information slides in PowerPoint.
  • Created and maintained MS PowerPoint presentations for weekly Quality and Inventory Reports.
  • Created policy and procedure documents for managed SharePoint webpages via PowerPoint.
  • Advanced software skills and experience with Microsoft Visio, Excel, Outlook, Word, and PowerPoint.
  • Write user documentation and training using Excel, Word, Word Perfect and Powerpoint.
  • Simplified 30 PowerPoint presentations into one 18 page document.
  • Supported 1,500 users through difficult Outlook, Word, Excel, PowerPoint "how to" and formatting issues.
  • Coordinated biweekly "update" meetings and created PowerPoint presentations.

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46. Business Requirements

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low Demand
Here's how Business Requirements is used in Support Analyst jobs:
  • Analyzed and assessed potential benefits/risks in using specific technology solutions for specified business requirements.
  • Participated in analyzing the existing business requirements and proposing new solutions for the problem.
  • Analyzed business requirements, designed, implemented business solution design and development.
  • Reviewed and confirmed location based tax setups to meet business requirements.
  • Prepared the setup documents and configured system according to business requirements.
  • Validated SOAP request elements with business requirements at the back-end
  • Collected and validated business requirements for new reporting tool.
  • Verify business requirements and functional specifications.
  • Create and analyze business requirements to understand business needs and to determine how applications can best function to fulfill those needs.
  • Provide QA teams essential test conditions/scenarios, and test scripts to ensure functional areas and business requirements are tested.
  • Support / resolve user issues and cater to special business requirements encompassing Purchasing, Inventory and Order Management modules.
  • Assisted and supported project teams to define business requirements and understand the business strategies to ensure project success.
  • Maintained a high level of service and met SLA to support the business requirements of a trading floor.
  • Maintained company requirements for processing of all email support inquiries in the time allotted and the business requirements.
  • Interpreted end-user business requirements to develop and/or modify daily, weekly, monthly, and quarterly reports.
  • Analyze business requirements set forth by internal clients and consult on proper implementation of learning programs.
  • Gathered business requirements, formatted client data tapes, and performed due diligence system set up.
  • Prepared documents for business requirements mapping (BR30) and functional specifications (MD50).
  • Created and executed test plans, and cases based on business requirements.
  • Maintained turnaround time to meet the business requirements in a team environment.

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47. Special Projects

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low Demand
Here's how Special Projects is used in Support Analyst jobs:
  • Coordinated implemented and monitored special projects within assigned area of responsibility.
  • Coordinate and/or facilitate special projects as needed.
  • Provided support to end users through service calls, preventive maintenance and special projects on all related issues.
  • Trouble shoot routine to moderately complex web hosting problems, special projects and other duties.
  • Assist in developing and implementing special projects to improve the DOHA's docket and calendar.
  • Prepared monthly status reports on new file set-ups, terminations and special projects.
  • Assist in special projects within and outside the Support Analyst direct responsibilities.
  • Participate in special projects and assignments as requested by the supervisor.
  • Provided support on special projects related to improving the revenue cycle.
  • Work on various special projects assigned by Director of IT.
  • Participate in special projects and perform other duties as assigned.
  • Work on special projects on an as needed basis.
  • Provided assistance with special projects and reporting as needed.
  • Prepare data and assist with audits and special projects.
  • Participated in special projects and events within the NSC.
  • Appointed to special projects teams as assigned.
  • Managed and completed special projects as assigned.
  • Assist Senior Programmers, Oracle DBA, with special projects, such as database implementations, and rollouts.
  • Work on special projects, example; updating the Kronos time managing system throughout St. John Health System.
  • Participated in the design, mid-way implementation and maintenance of internal/external applications andspecial projects.

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48. Vmware

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low Demand
Here's how Vmware is used in Support Analyst jobs:
  • Worked cooperatively in the maintenance of Active Directory and VMWARE.
  • Connected to customer servers using VMware, Amazon AWS Cloud, LogMeIn, Cisco and other VPN clients.
  • Provided system management, capacity and performance monitoring for all Windows servers, VMWare and Hyper-V virtual servers.
  • Offered support and troubleshooting for VMware, FileZilla, WinSCP, Adobe and MS Office applications.
  • Utilized VMware to test client configurations for troubleshooting connection issues.
  • Track and resolve incidents using VMWare Service Manager ticketing system.
  • Provide support for VMware and other desktop applications.
  • Re-create client environments and issues utilizing VMWare solutions.
  • Virtualized physical servers and desktop clients into VMware environment.
  • Maintain servers and workstations through Kaseya remote management software, Remote Desktop, ILO, DRAC, HyperV and VMWare.
  • Perform memory upgrades and add additional hard drive space thru VMware on virtual servers.
  • Optimized VMWare and Windows 7 for virtualization on OS X 10.9 Mavericks.
  • Tested new Baan releases and patches on Microsoft server with Vmware.
  • Perform reboots of server thru VMware and Remote Desktop.
  • Test, create and manage Microsoft 2003, 2008R2 and 2012 IIS Servers using VMware VSphere.
  • Set up VPN networks, VMware and Hyper V- boxes when needed.
  • Trained users on using VMware and Magaya software which was the new exporting application via virtualization.
  • Keep a pager during daytime) Install and configure Vmware ESX servers & guests.
  • Configure VMware Virtual Desktop Infrastructure (VDI) and Citrix.
  • Experience with VMware VSphere Client, mRemoteNG, Remote Assistance.

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49. UAT

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low Demand
Here's how UAT is used in Support Analyst jobs:
  • Supported 7 assigned energy and trading customers under minimum supervision while facing challenging and emergency situations.
  • Generated net order analysis report providing information on discontinuation of certain lines of business.
  • Analyzed and interpreted complex external network vulnerability scan reports, and evaluated PCI assessments.
  • Participated in technology initiatives/projects such as UAT compliance and testing/writing test scripts.
  • Evaluate product software and related documentation to ensure consistency and locate errors.
  • Evaluated all vendor project proposals and provided recommendations to legal team.
  • Defused volatile customer situations calmly and courteously.
  • Prepared test plans, conducted testing, and evaluated test results in a diverse project environment.
  • Design, build, education, evaluation, optimization of clinical information systems throughout the organization.
  • Drafted DIIR, IIR, Contact Reports, Spot reports, and situation reports.
  • Developed and maintained work orders, assets, and inventory reports utilizing Actuate BIRT.
  • Performed regression testing and user acceptance testing (UAT) for system changes.
  • Evaluated and provided support services to all internal and external clients.
  • Created test plans for UAT, Integration and Capacity testing.
  • Maintained composure and patience in face of difficult customer situations.
  • Assisted in UAT testing in Boss internal application systems.
  • Evaluate, install, and upgrade software and hardware
  • Evaluate and implement network access requests.
  • Prioritized and evaluated technical escalation, project lifecycle, and network projects.
  • Develop macros for Lotus, Excel, Quattro and WordPerfect DOS products.

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50. Issue Resolution

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low Demand
Here's how Issue Resolution is used in Support Analyst jobs:
  • Performed meticulous documentation of issue resolution tactics delivered to end-users when connecting to the NYULMC intranet portal.
  • Provide customer support and technical issue resolution.
  • Maintain orderly case files in the course of issue resolution, ensure accurate filing of case files upon completion of research/settlement.
  • Experienced in troubleshooting issues at MSTR end and interacting with DBA, ETL teams as part of issue resolution process.
  • Assess reported issues and as necessary work directly with client's service providers for escalation and timely issue resolution.
  • Manage trade break resolution, confirmation and settlement, issue resolution and internal/external customer service for a 24hr operation.
  • Provided support and technical issue resolution via email, remotely using our GoToAssist agent and by phone.
  • Ensured client requirements were met by identifying, responding to customer questions and assisting with issue resolution.
  • Manage vendor relationships to ensure prompt issue resolution for communication devices, e.g.
  • Compose company-wide communication of current issues, status updates, issue resolution.
  • Escalate and monitor tickets through Technology support layers to issue resolution.
  • Performed on-site issue resolution for top-tier executives and their staff.
  • Partnered with Epic Willow team for conducting expedient issue resolution.
  • Worked with groups across corporation to drive issue resolution.
  • Work with peer to obtain assistance with issue resolution.
  • Work with electronic vendors for quick issue resolution.
  • Developed issue resolution knowledgebase articles and processes to train and assist new team members.
  • Followed up on an on-going basis to ensure issue resolution.
  • Develop working relationships within local BUs for issue resolution support.
  • supported internal and external clients) Thoroughly documented information pertaining to the investigation and issue resolution.

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18 Issue Resolution Jobs

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20 Most Common Skills For A Support Analyst

Hardware Issues

12.9%

Technical Support

10.6%

Remote Access

8.1%

Data Entry

7.3%

Customer Service

7.1%

Desktop

6.5%

Troubleshoot

5.8%

Windows XP

5.2%

Active Directory

4.9%

Phone Calls

4.8%

SQL

4.4%

Setup

3.7%

VPN

3.0%

Network Printers

2.6%

User Accounts

2.5%

End User

2.3%

Unix

2.2%

Helpdesk

2.2%

Citrix

2.1%

Internet

1.9%
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Typical Skill-Sets Required For A Support Analyst

Rank Skill
1 Hardware Issues 9.7%
2 Technical Support 7.9%
3 Remote Access 6.1%
4 Data Entry 5.5%
5 Customer Service 5.3%
6 Desktop 4.9%
7 Troubleshoot 4.4%
8 Windows XP 3.9%
9 Active Directory 3.7%
10 Phone Calls 3.6%
11 SQL 3.3%
12 Setup 2.8%
13 VPN 2.3%
14 Network Printers 1.9%
15 User Accounts 1.9%
16 End User 1.7%
17 Unix 1.7%
18 Helpdesk 1.7%
19 Citrix 1.6%
20 Internet 1.4%
21 Lotus Notes 1.2%
22 Suite 1.1%
23 SLA 1.1%
24 Level Support 1.1%
25 LAN 1.1%
26 OS 1.0%
27 Sharepoint 1.0%
28 Management System 1.0%
29 Knowledge Base 1.0%
30 PCS 0.9%
31 Trouble Tickets 0.9%
32 Linux 0.9%
33 Application Support 0.9%
34 Go-Live 0.9%
35 Novell 0.9%
36 Problem Resolution 0.8%
37 Software Applications 0.8%
38 Tcp/Ip 0.8%
39 POS 0.7%
40 QA 0.7%
41 Mac 0.7%
42 CRM 0.7%
43 Computer System 0.7%
44 Password Resets 0.7%
45 Powerpoint 0.6%
46 Business Requirements 0.6%
47 Special Projects 0.6%
48 Vmware 0.5%
49 UAT 0.5%
50 Issue Resolution 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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