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Support analyst job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected support analyst job growth rate is 10% from 2018-2028.
About 83,100 new jobs for support analysts are projected over the next decade.
Support analyst salaries have increased 9% for support analysts in the last 5 years.
There are over 258,807 support analysts currently employed in the United States.
There are 107,039 active support analyst job openings in the US.
The average support analyst salary is $75,989.
Year | # Of Jobs | % Of Population |
---|---|---|
2021 | 258,807 | 0.08% |
2020 | 287,370 | 0.09% |
2019 | 256,418 | 0.08% |
2018 | 180,837 | 0.05% |
2017 | 176,312 | 0.05% |
Year | Avg. Salary | Hourly Rate | % Change |
---|---|---|---|
2025 | $75,989 | $36.53 | +3.4% |
2024 | $73,485 | $35.33 | +2.3% |
2023 | $71,821 | $34.53 | +1.5% |
2022 | $70,736 | $34.01 | +1.7% |
2021 | $69,581 | $33.45 | +1.6% |
Rank | State | Population | # of Jobs | Employment/ 1000ppl |
---|---|---|---|---|
1 | District of Columbia | 693,972 | 476 | 69% |
2 | New Hampshire | 1,342,795 | 339 | 25% |
3 | Nebraska | 1,920,076 | 424 | 22% |
4 | Alaska | 739,795 | 152 | 21% |
5 | Vermont | 623,657 | 119 | 19% |
6 | Virginia | 8,470,020 | 1,492 | 18% |
7 | Utah | 3,101,833 | 555 | 18% |
8 | North Dakota | 755,393 | 136 | 18% |
9 | Washington | 7,405,743 | 1,268 | 17% |
10 | Hawaii | 1,427,538 | 239 | 17% |
11 | Delaware | 961,939 | 164 | 17% |
12 | Maryland | 6,052,177 | 985 | 16% |
13 | Arkansas | 3,004,279 | 470 | 16% |
14 | Massachusetts | 6,859,819 | 1,014 | 15% |
15 | Missouri | 6,113,532 | 920 | 15% |
16 | Colorado | 5,607,154 | 856 | 15% |
17 | New Mexico | 2,088,070 | 304 | 15% |
18 | Wyoming | 579,315 | 89 | 15% |
19 | California | 39,536,653 | 5,604 | 14% |
20 | Rhode Island | 1,059,639 | 148 | 14% |
Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
---|---|---|---|---|
1 | Annapolis | 4 | 10% | $81,433 |
2 | Lansing | 7 | 6% | $67,978 |
3 | Little Rock | 7 | 4% | $47,017 |
4 | Tallahassee | 6 | 3% | $56,873 |
5 | Tampa | 7 | 2% | $59,575 |
6 | Arlington | 4 | 2% | $73,678 |
7 | Baton Rouge | 4 | 2% | $65,190 |
8 | Boston | 8 | 1% | $76,732 |
9 | Atlanta | 7 | 1% | $65,415 |
10 | Washington | 7 | 1% | $84,687 |
11 | Chicago | 12 | 0% | $67,681 |
12 | New York | 9 | 0% | $91,318 |
13 | Los Angeles | 7 | 0% | $73,691 |
14 | Phoenix | 6 | 0% | $63,018 |
15 | San Diego | 6 | 0% | $68,566 |
16 | Dallas | 5 | 0% | $67,342 |
17 | Philadelphia | 5 | 0% | $74,312 |
UMass Lowell
Merrimack College
University of Cincinnati Clermont College
University of Washington
University of Southern Maine
Western Kentucky University
John Jay College of Criminal Justice of the City University of New York
University of California, Santa Cruz
Mount St Mary's University
University of Minnesota - Twin Cities
Coastal Carolina University
Drexel University
University of New Mexico
Wake Forest University
University of Delaware
Tuskegee University
Texas A&M University San Antonio
American University
SUNY Oswego
UMass Lowell
Department of Marketing, Entrepreneurship & Innovation
Michael Ciuchta Ph.D.: Obviously we are seeing a tremendous increase in AI and other digital technologies. These will become a more crucial skill set for many careers going forward. But I wouldn't downplay the role of what are traditionally seen as soft skills like empathy, communications, and judgment. Not only can these distinguish you from robots but from your human competitors as well.
Michael Ciuchta Ph.D.: If all you want is the highest potential starting salary, then you should aim for careers that offer them. But that is a shortsighted way to view things. For example, many careers that have tournament-like pay structures (think entertainment) often have very low starting salaries but the so-called winners enjoy outsized financial gains. If you are thinking about a more traditional career, I think it's important to make sure you are more valuable to your employer than they are to you. This means you have to market yourself, both to your current employer as well as to potential ones. Of course, this approach may not be for everyone and maximizing your salary potential is only one thing you should be considering when assessing job and career opportunities.
Melissa Zimdars: Recognize that your first career opportunity won't be your last. If the job you land after college does not have opportunities for growth or advancement, it's imperative that you keep an eye out for them elsewhere as you continue to gain experience in your field.
University of Cincinnati Clermont College
Communication Disorders Sciences And Services
Fawen Zhang PhD: This is perfect! Thank you so much. We will be sure to feature your response in the article and send a draft over for your review before we promote it.
Victor Menaldo: Learn, learn and learn some more. Adopt a growth mindset where you never stop learning. Gain economic literacy and financial literacy and historical literacy and statistical literacy. This will allow you to complement AI: ask it good questions, contextualize and evaluate its answers, and ask good follow up questions.
Victor Menaldo: Interacting with AI and knowing how to best exploit it to get the most out of it: increase productivity and value added in whatever field one is in.
Victor Menaldo: Develop oral communication skills that allow you to speak in an articulate manner and organize your thoughts to signal your competence, knowledge, work ethic, and willingness to keep learning and improving.
University of Southern Maine
Specialized Sales, Merchandising And Marketing Operations
Tove Rasmussen: Tove Rasmussen advises graduates beginning their career in the field to...
Tove Rasmussen: Tove Rasmussen believes that the skills that will become more important and prevalent in the field in the next 3-5 years are...
Timothy Rich PhD: Think about the types of jobs that interest you and the skills necessary for those jobs early. So many students start thinking about post-graduation life spring their senior year, when it should be an incremental process much earlier. Another pieces of advice would be to talk to faculty and alum about your interests, find internship or research opportunities when possible, and try to figure out early your strengths and weaknesses. It's easy for students, especially high performing ones, to not fully consider what their weaknesses are. I encourage students to jot down what they see as their skills too and to share them with others. It helps them to identify what's a common skill versus something that might make them stick out.
John Jay College of Criminal Justice of the City University of New York
Ethnic, Cultural Minority, Gender, And Group Studies
Professor Shonna Trinch Ph.D.: Being able to negotiate a salary is also a skill that students need to learn and one that is rarely taught in college. Students need to be able to ask for more than they are offered, but also take jobs at entry levels, prove themselves and then ask for an increase in pay six months into the job after they have shown that they are doing the work and achieving their goals.
Stephanie Lain Ph.D.: I would advise graduates to be open to considering jobs in lots of different fields. The skills acquired through their major- such as problem-solving, critical thinking, and writing- are ones that transfer well to a variety of situations.
Sagar Raina D.Sc.: The transition from the academic world to the industry is a significant milestone and may be overwhelming for the beginners. The first and foremost advice I would give is to be “patient”, be “positive” and be “open to learning”. The field of Information Systems consists of the three important components – people, processes, and technology. The graduates beginning their careers should be able to understand and learn about the “people” working in the organization, the “processes” of the organization and the “technology” used by the organization. To accomplish this, work hard, be open to ask questions to the senior colleagues and keep yourself informed about the new trends in Information Systems sector.
Dr. Paige Novak P.E. (Minnesota), BCEE: Ask questions, stay curious and open minded, take opportunities to learn and develop new skills.
Coastal Carolina University
Intelligence, Command Control And Information Operations
Mark Chandler: First, focus on being good at your job. Focus on learning your specific assigned area. Get the basics down – analytic skills, communication skills. Build a strong work ethic and professional foundation. If you can find a good mentor, link up with them. Be willing to go the “extra mile” in being a team player and doing things to help others on the team, and put in the hours. In intelligence, you will not always like what policy makers do or say. It’s not our job to agree or disagree with the policy, our job is to study the situation, present the facts and then present a fact-based analytic assessment. Keep opinion, bias, and politics out of our work. This will be a challenge, but it’s one you have to recognize in order to not succumb to it.
Mark Stehr PhD: At the start of your career, it's very important to land a role where you learn a lot and find good mentors. The additional skills will pay dividends as your career progresses.
Mary Rodena-Krasan Ph.D.: A degree in German Studies is extraordinarily flexible, giving you a skill set that makes you suitable to a variety of fields. Be open to every opportunity and never underestimate the skill sets learning a new language has afforded you - cross-cultural competence, interlinguistic technological adeptness, problem solving, information analysis, and critical thinking. Employers want someone they don't have to hand-hold. Studying a foreign language requires a lot of self-initiative - apply that to every assignment at the job and don't be afraid to suggest approaches! Your ability to undertake something new and be successful has already been proven by your German studies degree!
University of New Mexico
Health/Medical Preparatory Programs
Dr. Maggie Siebert Ph.D.: Programming languages for reporting, querying, and optimizing/automating
Dr. Mark Evans: Add value beyond what you are asked to do. Take ownership of your work. Volunteer for the most difficult jobs and clients.
Dr. Mark Evans: Don't stop learning. Treat your first job like more graduate school. Learn everything you can.
Bryan Crissinger: Certainly a more advanced degree is associated with generally higher salaries. But aside from that, if one has the motivation and ability to eventually step into a leadership or administrative role, that kind of advancement would generally provide higher salary potential.
Tuskegee University
Computer/Information Technology Administration And Management
Dalya Fadlalla: People who work as A_AN JOB_TITLE may enjoy their work because they know what is expected from them, as it is clear on JOB_TITLE. It also, helps them be unstressed due to the clear responsibility. They can have a great opportunity to learn new skills, which has a significant impact on their organization.
Some people may find the work is more stressful, challenging, and need long hours
As a Computer Information Systems graduate entering the job market, they can explore what people like and dislike about being a Computer Information Systems professional.
Many people like working in this field, as Technology advances very fast there is always something new to learn and discover. Others may think it is hard to keep up with new technologies.
Many people appreciate that their work has a significant impact on the world. For example, if they are developing new software.
Therefore, this will depend on the person, and how he sees working in this field. By understanding the advantages and disadvantages of the field, you can make you can decide if this is the right path for you.
Texas A&M University San Antonio
Computer Information Systems Department
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
Robert Vinaja Ph.D.: My personal view is that instead of following the skills that command higher salaries, one should focus on a field that you like and feel at ease with. Instead of following the money, one should follow your heart, and money will eventually follow.
American University
Anthony Baron: For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.
Anthony Baron: By earning, do you mean financially, career-wise, or most growth? Career-wise, it really depends on what the final goal is. For web developers, learning the programming languages and frameworks for web development would be the way to go. In general, any experience with programming and knowing a little about a lot will be helpful. Having top-level theory knowledge (some but not in-depth) is also very helpful. It will help you better understand what is happening under the hood and determine which methods are more efficient than others. Financially, it really depends on what skills are most in-demand today. Also, getting a Masters opens doors to more job opportunities, and in some companies, allows for a pay increase. However, this is not the case everywhere.
Mario Bkassiny Ph.D.: There has been recently a great focus on certain engineering technologies that enable smart systems with fast communications abilities. This has led to a revolution in several technologies such as robotics, artificial intelligence, wireless communications and cloud computing. Innovation in these fields will be essential in the upcoming years in order to keep up with the social and economic needs of modern life. The benefits of these innovations will have a long-lasting effect on our society.
Mario Bkassiny Ph.D.: Young graduates should continuously seek every learning opportunity to enhance their professional skills. With the fast growth of engineering technology, it is important for engineers to remain up to date with the most recent innovations in their fields. The learning process does not stop at graduation, but instead, it extends beyond college to the workplace where engineers can gain expert knowledge in their fields.