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Information Technology Professional (IT Support) (Akron)
Us Navy 4.0
Support associate job in Akron, OH
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.
$73k-103k yearly est. 1d ago

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Customer Support Associate
Farmers National Bank of Canfield 4.7
Support associate job in Niles, OH
SUMMARY: Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of bank products and services, problem resolution and referrals to appropriate line of business experts as required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide prompt and courteous assistance to all inbound client calls Assist clients with selection of appropriate bank products and services Recognize and pursue cross-selling opportunities Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp May be involved in conducting out-bound proactive sales calls to current and potential clients Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals. Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION AND/OR EXPERIENCE: High School Diploma or GED Minimum of one (1) year retail banking experience (Teller, Personal Banker, etc.), customer service experience and phone sales and service experience Proven ability to operate Windows-based computer programs and use a mouse Call center experience preferred E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran Qualifications EducationHigh School (required) Skills Sales Experience (preferred) Customer Service (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$29k-34k yearly est. 2d ago
Member Support Representative
Christian Healthcare Ministries 4.1
Support associate job in Barberton, OH
The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.
$27k-31k yearly est. 4d ago
PC Board Technician
Lincoln Electric 4.6
Support associate job in Euclid, OH
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding ExpertTM for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. Location: Euclid - 22801 Req ID: 27882 Purpose To provide technical and process support for PC Board manufacturing operations. Job Duties and Responsibilities Provides technical and process support related to PC Board production, prototype, and process development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles and manipulates technical data using established formulae and procedures and performs detailed mathematical calculations. Address concerns reported through employee suggestion and near-miss systems. Encouraged to initiate changes for continuous product and process improvement. Basic Requirements Minimum of a high school education or GED is required. Minimum 5 years of work experience or Associate Degree in related field. Rotational availability between 1st and 2nd shift is preferred. Has full proficiency in a range of technical processes or procedures (or deep skills in a single area) through job-related training and considerable work experience Completes a variety of atypical assignments Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments Works with a limited degree of supervision, with oversight focused only on complex new assignments Acts as an informal resource for colleagues with less experience Effective written and oral communication skills. Strong desire to take ownership and drive results. Ability to analyze data to drive decision making. Good organizational skills and computer skills. Proficient in the use of MS Office including but not limited to Word, Excel, PowerPoint. On an as needed basis, train, assist and observe other department personnel (as qualified) on the department equipment and/or process for improvements such as but not limited to safety, quality, ISO 14001 & 45001 and manufacturing proficiency/efficiency. Environmental Health & Safety (EHS) Understand the Company's EHS Policy and how it relates to this job. Be aware of OSHA and EPA laws and regulations as well as the Company's Plant Rules and Regulations that pertain to this job. Work in a safe manner and observe all company EHS and JHA procedures. Follow safe equipment operating procedures and only operate equipment when guards are in place and in good condition. Know that the company EHS procedures are contained in reference books such as SSW Specifications, Plant Rules and Regulations. Safety Data Sheets are stored electronically and available 24/7. In an emergency SDS may be accessed at Security. Immediately notify the Supervisor if there is any safety hazard, any equipment not operating correctly, or if there are any questions regarding EHS and JHA procedures. Personal Protective Equipment: See Department PPE Chart Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
$45k-57k yearly est. 1d ago
Training Execution and Support Associate
Foxtrot Aviation Services
Support associate job in Akron, OH
Job Title: Training Execution and Support Associate Foxtrot Aviation Services is seeking a highly organized, proactive, and detail-driven Training Execution and Support Associate to support the development, delivery, and continuous improvement of training programs for our aircraft and facility detailing operations. This role works closely with the Training Manager to ensure all training content is accurate, compliant, and aligned with company standards, aviation safety requirements, and customer expectations across our private, commercial, and MRO service verticals. The ideal candidate is process-oriented, comfortable working in an aviation environment, and capable of supporting both technical and operational training needs-including aircraft exterior/interior detailing, facility maintenance standards, FOD prevention, chemical handling, and safety protocols. Key Responsibilities Training Program Execution & Support Support the Training Manager in building and maintaining training programs that cover all Foxtrot service verticals: Private Aviation, Commercial Aviation, MRO detailing, and Facility Services. Assist in developing training content for aircraft interior cleaning, exterior wash procedures, brightwork, lavatory service, chemical use and dilution, equipment operation, hangar/facility care, and general safety. Track attendance and completion of all training classes conducted Support operations in updating and maintaining Location Operations Manuals, ensuring procedures, safety practices, and contact information are reviewed and updated quarterly so that the manuals are aligned with best practices in current training. Conduct weekly hands-on indoc training at the Training Center in CAK, ensuring new hires learn Foxtrot standards for aircraft and facility detailing techniques, equipment use, PPE requirements, and safety protocols. Participate in new location manager indoc at least monthly, delivering on-site training for opening teams, new employees, and operational refreshes. Conduct FoxTrot Internal Train the Trainer Certifications for managers Conduct Management Essentials training Conduct Train the Trainer Certifications for Major Air Line Cabin Cleaning and Security Search Conduct Private Detailing Mastery Training at the CAK Training Center Training Delivery Deliver Engaging Training Across the Company Hands on training meeting FoxTrot's needs at the Akron Canton Airport Interactive, participative Microsoft Teams based training for all levels of the company In person and Microsoft Teams based instruction on company policies, procedures, and safety protocols Learning & Content Development Assist in creating e-learning modules, videos, job aids, and quizzes that focus on: Aircraft interior and exterior detailing techniques FOD (Foreign Object Debris) prevention Chemical and equipment safety MRO coordination and hangar safety Aircraft Type Training Customer-specific SOPs and quality expectations Airport Access - SIDA, AOA More! Upload and maintain all digital training materials in the LMS with correct categorization, version control, and accessibility formatting. Gather feedback from employees and leadership to fine-tune training materials for clarity, efficiency, and consistency across locations. Assist with quality checks, testing, and updating of training materials based on new procedures, equipment upgrades, or regulatory changes. Quality, Compliance, & Documentation Help ensure training content and procedures comply with: OSHA standards Aviation safety and security requirements PPE and chemical handling regulations Company quality and service standards across private, commercial, and MRO sectors Track company-wide training compliance, including required safety training, recertifications, and location-specific operational requirements. Assist with periodic audits of training materials and operational manuals to ensure consistency and accuracy. Project Management & Cross-Functional Collaboration Track progress and timelines for training projects and content development. Prepare training performance reports covering assignment completion, compliance, and quality improvement trends. Work with subject matter experts-including experienced detailers, trainers, and quality managers-to ensure training is operationally accurate and aligns with customer expectations. Support rollout of new processes, equipment, techniques, and technology used in detailing and facility maintenance. Operational Support & Engagement Serve as a first-line resource for LMS questions, training assignments, and troubleshooting. Assist with onboarding tasks, ensuring new hires receive correct assignments and system access. Provide in-person support at Foxtrot locations, including hands-on coaching, process observations, and training reinforcement. Travel regularly for CAK training center support and new location indoc (minimum monthly). Work toward becoming familiar with and eventually supporting training needs within all service verticals: Facility, MRO, Private Aviation, and Commercial Aviation. Requirements: Must be able to pass a 10-year background check and obtain airport badging. Must be able to pass a drug test (this includes the recreational use of Marijuana) Possess a valid driver's license and have reliable transportation. Capable of bending, twisting, lifting and using machinery such as buffers for extended periods of time. Perform general manual labor. Be comfortable working with heights. Benefits Competitive salary and benefits package Opportunities for professional development and growth Collaborative and supportive work environment 401(k) match Paid Time Off Medical/Dental Insurance Coverage The Culture FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals. We are growing at 45%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus. We are fearless; our team is relentlessly building new, and robust systems! This role is entrepreneurial and may not be right for an individual who prefers high levels of structure and siloed roles.
$40k-76k yearly est. Auto-Apply 15d ago
Join 725 as an Evening Support Associate
725
Support associate job in Warrensville Heights, OH
We are a drama free, driven group of people working hard to be the best at what we do. Don't be mistaken, we have a good time and plenty of laughs, but when it's time to get to work- the team doesn't hesitate to help each other and take on any challenge that comes our way. We truly embrace our motto- Challenge Accepted. We're looking for motivated, hard working individuals with a positive attitude who want to join our team supporting end of shift activities. This Support Associate will be responsible for vehicle inspections as they return from the road, and assisting with various activities around the office from ensuring equipment is accounted for and properly charging to basic cleaning and garbage removal.
$41k-77k yearly est. 48d ago
Restaurant Support Center Associate Restaurant Support Center
We'Re Rolling Pretzel Company
Support associate job in Alliance, OH
A Restaurant Support Center Associate is responsible for the following: o Understand the operation of the business in accordance with restaurant Operations Manual, as it relates to your assigned areas of responsibility. o Create and maintain a positive work environment. o Achieve the sales levels and financial profitability of the Company in accordance with goals outlined by the shareholders of the Company. o Promote the Company within the buildings where the restaurants are located and within the communities that they serve. o Supervise and evaluate Associates as necessary to meet the operational and financial objectives of the Company. o Clean and maintain the Company's facilities and equipment. Ensure that all equipment is functioning properly. o Work a schedule that is effective to maximize the operational and financial objectives of the Company. o Order supplies necessary for the operation of the Company's restaurants and office facilities while maintaining cost controls. o Maintain financial control over inventory in the Company's restaurants and office facilities. o Submit financial reports as required by your supervisor. o Comply with the Company's vacation policy. o Comply with the Company's gift policy. o Comply with the Company's travel policy. o Comply with the Company's paid holiday policy. o Comply with the Restaurant Support Center Dress Code. Requirements o Basic to advanced knowledge of restaurant operations depending on assigned duties o Positive attitude toward customers and other Associates o Good attendance record and punctuality o Follows company standards o Good communication skills o Satisfactory background and credit check
$41k-76k yearly est. 49d ago
UC Voice & Contact Center Support Specialist
The Maven Group 4.5
Support associate job in Beachwood, OH
The Maven Groups' multi-national manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While NO RELOCATION can be provided for this role, our client is open to several other work locations. If the candidate resides within 50 miles of Beachwood OH, Moon Township PA, Raleigh NC, Houston TX, Dallas TX, or Southfield MI, the candidate must work at that site (hybrid schedules are available with the option to work 3 days per week onsite). This is a full-time, direct hire role with The Maven Groups' client. A full global quality benefit package awaits. The chosen candidate will be part of Global UC Voice and Contact Center support organization to provide technical support and guidance to our internal customers. This position is also responsible for providing inputs to design standards and leads the team through critical issue resolutions and training. Past experience supporting global, follow-the sun unified communication solutions is highly desired. All candidates must at least have: Bachelor's degree from an accredited institution is required Minimum 5 years of IT Support experience in Cisco Contact Center (UCCE). Minimum 4 years of IT Support experience in Cisco IP Telephony (VOIP). This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder'), Political Asylee, or Refugee. To get looked at candidates must possess: At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. Hands-on Scripting knowledge on ICM, CVP (CVP Call Studio) Hands-on expertise on CUIC Reporting (Customization & New Reports) Experience with 3rd Party Integrations (CRM, Call/Screen recording, Chat & Email etc.) Knowledge of Cisco Call Manager Cluster (CUCM) in a multi-cluster environment including Unity Connection (Call Handler) and Jabber. Hands-on experience on Cisco voice Gateways (including VXML Gateways) Experience of multi-PBX hybrid voice cloud environment (Hosted IPT and Contact Centers). Extensive knowledge of SIP, SCCP, H.323 and MGCP protocols Knowledge of Server and Networking principles pertaining to enterprise environment including VM, UCS, Backup, Storage, Load Balancing, Monitoring Tools etc. Strong knowledge of Cisco Prime collaborations. Ability to test, configure and deploy Patches, Service Packs, Upgrades, Hot Fixes etc.
$34k-48k yearly est. 60d+ ago
Integration System Support Specialist
Northwest Hardwoods 4.0
Support associate job in Beachwood, OH
NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners. Key Responsibilities * Actively monitor and address issues promptly to reduce system downtime * Develop, configure, implement, and support integrations connecting internal business applications with external partner systems * Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations * Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.) * Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions * Ensure application system integrations comply with performance, security, and compliance standards * Maintain comprehensive documentation of data flows, system mappings, and integration processes * Support system upgrades and migrations by ensuring compatibility and continuity of integrations Qualifications * 3-5 years of demonstrated experience managing complex system integration projects * Bachelor's degree preferred * Strong SQL skills * Understanding of data transformation and mapping techniques * Experience using SQL to validate, test, and troubleshoot integration data flows * Strong knowledge of API development, management, and testing including authentication methods * Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell * Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms) * Working knowledge and experience with Windows server and cloud environments * Ability to identify, analyze, and resolve problems with clear and effective communication * Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.) Preferred Skills * Knowledge of EDI transactions and other B2B integration protocols * Familiarity with data governance and security best practices * Knowledge of integration design patterns and best practices * Familiarity with version control systems (Git) and CI/CD pipelines * Understanding of manufacturing processes and industry-specific data flows * Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
$58k-77k yearly est. 2d ago
Client Support Specialist I (Mentor, OH, US, 44060-1834)
Steris Corporation 4.5
Support associate job in Mentor, OH
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Client Support Specialist you are responsible for enhancing the Customer experience and delivering world-class Customer support. In this role you will work directly with assigned Customers, distributors, marketing, planning and logistics to optimize sales efficiencies of the end-to-end order cycle process. Using detailed coordination and communication, you will serve as the primary liaison for order management, product information, returns, logistics and planning and Customer requests. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week. What You'll do as a Client Support Specialist * Retrieve and/or complete quotes for Customers to facilitate the order process * Process purchase orders using the order management system (Oracle). These activities include order entry and resolving PO issues working directly with Customer and internal departments. Ensure compliance to all pertinent corporate rules and external regulations which can include validating required certifications. * Ensure high quality Customer experience through accurate communication and timely response via all communication platforms. * Collaborate with Supply Chain and/or Logistics to assure needed products/parts are manufactured, shipped, and delivered per Customer's needs. When shipping or availability delays occur, communicate effectively with Customer, Sales and/or Service key updates and information. * Provide a high level of detailed management of RMAs (Return Material Authorization) assuring that returns are not only processed in a timely manner, but followed through the entire process, from pick up to delivery into a STERIS site and closure in Oracle. Each Client Support Specialist is empowered to correct or satisfy Customer concerns. * Maintain and manage backlogs, assuring ship dates are being met, order holds are released, and backorders are communicated to Customer. * Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint. * Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries. The Experience, Skills and Abilities Needed Required: * High School Diploma/GED * Minimum 8 years of relevant experience * Strong computer skills (Word, Excel, PowerPoint, Oulook) Preferred: * Bachelor's Degree and 2+ years' relevant experience Other: * Strong communication, organizational and analytical skills * Ability to interact with all levels of employees and clients * Time management skills with ability to take a proactive approach, multitask, establish priorities and deliver within deadlines What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity & Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $39,250.00 - $49,500.00 This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
$39.3k-49.5k yearly 36d ago
Fiscal Services Support Specialist- Painesville Area
Neonet
Support associate job in Cuyahoga Falls, OH
Under the direction of the Executive Director, the Fiscal Services Support Specialist is responsible for the delivery of fiscal operations support services to educational entities associated with the NEOnet consortium. This job has a FLSA status of Non-Exempt. MAJOR RESPONSIBILITIES: Maintain and enhance an understanding of the current fiscal software. Provide rapid detection and solution to the current fiscal software application inquiries and effective means of ‘trouble-shooting' user questions, concerns and needs. Assist, plan and deliver training for users on the current fiscal software. Maintain and enhance a working knowledge of other software packages outside the respective software package of concentration. Act as primary contact between school district personnel and NEOnet regarding related questions and issues. Keep users notified of changes and/or updates to the current student software applications and supporting software modules. Plan, write and distribute documentation as necessary to provide effective professional development, training and support for users. Assist in developing various software procedures as needed by NEOnet and school district personnel. Escalates and manages incidents with state support agency. Assist Fiscal Team in meeting member district special project fiscal software needs including but not limited to; payroll processing, W2/1099 preparation, 5 Year Forecast submission, salary notice/mid-year contract change assistance, monthly, quarterly and annual financial statement balancing, and EMIS/Staff data work. Provide second tier software support and training to Fiscal Services Support Liaisons. Maintain and enhance an understanding of current fiscal software operating system and file structure. Maintain and enhance fulfill user defined reports and data requests. Maintain a working knowledge of related third party fiscal software programs and applications. Perform other duties as assigned by the Executive Director. REQUIRED QUALIFICATIONS: Ability to read and understand software documentation, to develop instructional materials as needed, to conduct training programs in the use of software applications. Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially. Ability to organize tasks into a logical and purposeful sequence. Provide problem-solving initiative; cultivate resources available from other OECN sites, the Ohio Department of Education and associated commercial vendors. Familiarity with various computer systems and ability to use associated computer equipment. Ability to communicate with other employees and train others in the use of computer equipment. DESIRED QUALIFICATIONS: Minimum two-year college degree or equivalent business experience. 3 or more years of experience with fiscal software and related third party software. Proficient knowledge of spreadsheet, word processing software and operating systems. Ability to use software tools to perform needed tasks effectively. Familiarity with professional development organizations, attendance at FAAST meetings and OEDSA conference. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff members and clients, regulatory agencies, or members of the business community. Ability to write reports. Ability to effectively present information to top management, public groups, and/or boards of directors. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: While performing the duties of this job, the employee is required to sit, stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms, talk, or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, taste and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee may occasionally be expected to move and/or lift 100 pounds or move but may obtain assistance or use equipment and carts to facilitate these tasks. Specific vision abilities by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment: While performing the duties of this job, the employee frequently works near moving, mechanical parts and is frequently exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud. The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Council.
$31k-58k yearly est. 60d+ ago
Resident Support Associate PRN
Sisters of Charity Health System 4.0
Support associate job in Cleveland, OH
Joseph & Mary's Home a ministry of the Sisters of Charity Health System is recruiting for PRN Resident Support Associates. The Resident Support Associate (RSA) is part of the team responsible for maintaining a safe, clean environment conducive to the health and well-being of residents and staff. The RSA is also responsible for providing trauma informed support and coaching to the residents related to the objectives of their integrated health and stable housing plan. The RSA performs the job responsibilities detailed below in accordance with program quality standards, policies and procedures of Joseph & Mary's Home. The RSA reports to the RN Supervisor. Job Responsibilities Completes Basic Life Support, Trauma Informed Care, Cultural Competency, and Housing First trainings (core competencies) within 60 days of job start. Informed by core competencies, supports and coaches residents to attain their integrated health and permanent housing plan goals. Maintains confidentiality, follows HIPAA and respects residents' personal property. Assists residents with self-care tasks as needed. Supports residents in taking medications as prescribed by the clinical care team. Communicates progress towards treatment and housing goals to the treatment team through required documentation in a timely and thorough manner. Alerts treatment team and supervisors of any emergencies or serious changes in the health and well-being of residents. Accurately completes all documentation during shift, including but not limited to food temperature logs, shift report, resident wellness checks, and incident reports. Assist with weekly orders for residents meals with contracted meal service. Warms and serves meals for residents and visiting alumni. Performs housekeeping /maintenance responsibilities to ensure cleanliness and safety of building and sees that all equipment, tools, supplies, etc. are properly stored before leaving shift. Maintains an active presence within the facility at all times, circulating the building and interacting appropriately with other staff, residents, alumni or visitors. Must remain awake and alert during shift to respond to the needs of people in the building. Assures that established infection control and universal infection precaution practices are followed when performing housekeeping/maintenance procedures. Reports all unsafe or hazardous conditions or equipment immediately to the supervisors through the Agency designated forms, documentation, and protocols. Follows established fire and safety protocols; completes all drills in a timely manner as directed, including documenting the events. Accurately completes all InSync and paper documentation during shift, including but not limited to food temperature logs, emergency drills, shift reports, incident reports, resident wellness checks. Assists with intake of new residents; includes reviewing resident handbook, and how to use laundry appliances. Responsible for inspecting all patient belongings during intake process with purpose of stopping any prohibited contraband from entering Joseph &Mary's Homes. In charge of making sure new residents' clothing is processed in ‘bug zapper' appliance. Performs all other duties as assigned. PROFESSIONAL RESPONSIBILITIES Work schedules may vary, including evening and night shifts; must work assigned schedule and be available as requested. Must attend all required training courses and achieve competencies required by the position. Identifies, organizes, and responds to Supervisor(s) prioritization of work tasks. Utilizes time to complete responsibilities; if unable to complete tasks, communicates with Supervisor as to the unfinished work and the reason(s) why. Communicate with all staff, residents, alumni, volunteers and visitors in a polite and respectful manner that is consistent with the Mission and the Values of Joseph & Mary's Home and the Sisters of Charity Health System. Expresses care, compassion and empathy when interacting with others. Maintains appropriate and professional boundaries with colleagues, residents and alumni. Receives verbal report from previous shift and reads written shift report within 30 minutes of arrival, noting pertinent information from the previous shift. Communicates clearly when explaining responsibilities to others. Shares ideas, concerns, and information in an appropriate manner. Participates in team staff meetings collaboratively and appropriately. Demonstrates effective oral and written skills. Works to de-escalate conflict and complete required documentation related to any incidents. Minimum Qualifications Must be 18 years of age or older. High school diploma or equivalent. Basic understanding of trauma or willingness to learn. Must have experience working within a model of trauma-informed care or a desire to do so. Must be committed to the following principles: diversity, equity, inclusion and belonging Motivated and energetic self-starter who is compassionate, reliable, and responsible. Previous experience working with people experiencing homelessness and behavioral health issues, including mental health and/or substance abuse challenges. Physical requirements: ability to move up to 50lbs. Pay range: $15.25 - $17.90 per hour
$15.3-17.9 hourly 35d ago
Therapeutic Behavioral Support Specialist
Red Oak Behavioral Health 3.7
Support associate job in Akron, OH
Therapeutic Behavioral Services Specialist (TBSS) About the Role Red Oak Behavioral Health is seeking a passionate Therapeutic Behavioral Services Specialist (TBSS) to join our school and community-based team. This full-time role is perfect for someone looking to make a direct impact on children and families while growing their career in mental health. The TBSS serves as a clinical lead in developing and delivering behavioral interventions for youth with mental health needs who do not require traditional therapy. Services are provided directly in schools and community, and tailored to each student's needs. Why Work With Us? Medical, dental & vision insurance 401(k) with company match Paid time off + school breaks Flexible summers Mileage reimbursement We are a mission-driven organization that believes in supporting our staff with ongoing training and development. You'll be part of a supportive, multidisciplinary team in a positive and collaborative work environment. Key Responsibilities Review diagnostic assessments and create strengths-based treatment plans Provide Therapeutic Behavioral Services (TBS) and Community Psychiatric Supportive Treatment (CPST) Support students in building social and coping skills Collaborate with families, school staff, and service providers Deliver 1:1 and group-based behavioral interventions Attend school meetings and provide mental health consultation to staff Document services and meet service delivery goals Participate in ongoing training and supervision What We're Looking For Bachelor's degree in social work, psychology, nursing, or in a related human services field, or non-related Bachelor's degree with a minimum of 3 years relevant/related experience required. At least 1 year of relevant experience in the behavioral health sector. A valid Ohio Driver's License and a safe/operable automobile, with proof of liability auto insurance coverage that meets the state minimum. Knowledge of child development and mental health issues, along with proficiency in delivering evidence-based mental health interventions both inside and outside of school settings. Experience working with youth in a behavioral or school-based setting Strong communication and collaboration skills Comfortable working independently in a school environment Commitment to equity, inclusion, and trauma-informed care Ability to speak effectively before groups of clients or employees of the organization. Ability to maintain relevant, timely documentation as required. Ability to write and or type routine reports and correspondence. Red Oak Behavioral Health is an equal opportunity employer. We welcome candidates of all backgrounds and experiences.
$28k-40k yearly est. 42d ago
Customer Service & Support Specialist
KURV
Support associate job in Cleveland, OH
Required Duties and Responsibilities: Respond to incoming phone calls, emails and chat from EMS merchants Provide your customer with an exceptional experience and drive client satisfaction Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations Provide accurate information and guidance to manage your customer's expectations and to help them understand their accounts Qualifications: Passion for high levels of Customer Service Desire to be a punctual team player Attention to Detail Basic aptitude for troubleshooting hardware, software and communication issues Ability to navigate a computerized data entry system (training is provided) Job Benefits: On the Job training program Business casual dress code Excellent location in Tower City Medical, Dental and Vision insurance available after 90 days of employment 401K program available after 180 days of employment
$31k-59k yearly est. 11d ago
IT Associate Engineer
Jack Thistledown Racino LLC
Support associate job in Cleveland, OH
Job Description Provide hardware and software support on simple to moderately complex operating systems and issues. Responsible for support for the I.T. Department for all process/activities associated with the performance and support of JACK computer workstations, LAN servers, Local Area Networks, and Wide Area Network connectivity in a 24/7 environment. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times Essential Functions: Coordinate with the help desk team to support to all JACK systems users. Responsible for monitoring service and project support to achieve maximum quality commitment to JACK Clients/Users. Develop, implement, and communicate procedures which insure minimum downtime and prompt recovery of failed computer systems, applications, and data base components which have a direct effect upon customer service to our clients and users. Monitor LAN system performance. Recommend applications and process design changes to appropriate IT management to maximize labor and system resources. Configure, install, and maintain network and product, programs, files and databases. Responsible for the Change Management practices on LAN/Server systems. Develop, document, and implement operating procedures required for PC/Network Support group to meet performance objectives/metrics. Documentation and administrative tasks, as needed, including audits, change control, SOP documentation, purchasing information, etc. Maintain open communications channels with end users and clients. Assist clients in determining computer need and provide equipment descriptions for purchase action and requests. Serve as a vendor contact for issues needing outside resolutions. Continue to train operators on PC/Network troubleshooting techniques. Other duties as assigned. Knowledge, Skills & Abilities: Strong personal computing skills required. Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education and Experience: Minimum two years' experience. Also, experience providing customer support to computer system users. Required Certification/License: Must be able to obtain an Ohio Lottery Commission license
$62k-95k yearly est. 13d ago
IT Strategy and Implementation Associate
Cleveland Research Company 3.4
Support associate job in Cleveland, OH
Job DescriptionIT Strategy and Implementation Associate Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover. We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you! Role and Vision We are seeking a driven, and high-potential individual to join us at the ground level of this journey. This is a unique opportunity to play a role in identifying and implementing technology tools that unlock strategic opportunities across the firm, centered on analytics and AI. As the IT Strategy and Implementation Associate you will be the connection between strategy, technology, and people. You will help lead the charge in driving adoption of new systems, processes, and tools, ensuring that our transformation is not only implemented but embraced. You will work closely with executive leadership, our IT partners, and across the company to identify and implement new strategic technologies centered on making CRC more efficient and impactful. Responsibilities Include Contribute to strategic planning and long-term technology vision alongside senior leadership Build relationships across departments to foster a culture of innovation and excellence Partner with leadership to identify and execute change management strategies aligned with strategic IT transformation goals Develop and deliver communication plans, training programs, and adoption roadmaps for new technologies and workflows Monitor adoption and feedback metrics to continuously optimize strategic efforts Facilitate feedback and training to use technology to become more efficient and impactful Position Requirements 2 - 5 years of experience in IT change management and adoption Strong communication and interpersonal skills with the ability to influence across levels Demonstrated ability to manage ambiguity and drive clarity in complex environments High learning aptitude and desire to grow into a senior leadership role Bachelor's degree required; advanced degree or certifications a plus What Success Looks Like High engagement and adoption rates across transformation initiatives Strong ability to communicate and build trust across the company Clear visibility into progress and impact through metrics and reporting A growing contribution to the firm's strategic technology roadmap Why This Role Matters This is not a back-office change role. It is a leadership opportunity for someone who wants to shape the future of Cleveland Research's strategic technology landscape. You will be mentored by senior executives and positioned towards a CIO-level leader over time. Benefits Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks. This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams. Powered by JazzHR NwZoSXoemN
$64k-95k yearly est. 14d ago
Customer Service & Support Specialist
Lumitexorporated
Support associate job in Brecksville, OH
Sales/Order Entry Administrator We are looking for a detail-oriented and customer-focused Sales/Order Administrator to join our growing commercial team. In this role, you will act as the primary order entry/customer service/accounting point of contact for customers, including key medical device accounts, while supporting internal teams to ensure smooth order management, efficient sales operations, and accurate administrative coordination. Key Responsibilities: • Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle. • Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures. • Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses. • Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems. • Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements • Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations • Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments • Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments. • Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required. • Verify and monitor customer credit limits • Serve as the backup for Accounts Payable (A/P) processing when required • Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation. • Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction. Requirements Qualifications · Bachelor's degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional experience will be considered. · Minimum of 2-3 years of experience in a sales administration or related role, preferably within manufacturing, engineering, or the medical device industry. · Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC SSO), and HubSpot (CRM) · Exceptional organizational skills, accuracy, and attention to detail. · Strong written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders. · Proven ability to manage multiple priorities and deadlines in a fast-paced environment. · A customer-focused and solutions-oriented approach. Why Join Us? · Opportunity to work on innovative medical technologies that improve patient outcomes. · Collaborative and growth-oriented work environment. · Competitive salary, benefits, and professional development opportunities.
$31k-58k yearly est. 27d ago
Part Time Auction Support Specialist (Manheim)
Cox Enterprises 4.4
Support associate job in Brook Park, OH
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is NOT remote- it is conducted on-site, in office This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies. Part time position: Approximately 6-12 hours per week (Tuesday, Wednesday, Thursday schedule) Key Responsibilities: * Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. * Work with auctioneer virtually to verify system information accurately represents vehicle. * Verify vehicle run order to ensure appropriate vehicle is being keyed and sold. * Operate monitor virtually, work with auctioneer to review Simulcast bids. * Provide arbitration and other vehicle announcements to support auctioneer. * Call and e-mail on late titles. * Utilize salesforce for title absent support. * Other duties as assigned. Minimum Qualifications: * High School Diploma/GED * Generally, less than 2 years of experience * Effective communication skills required. * Must possess good problem-solving and organizational skills. * Ability to remain focused and composed during fast-paced sale-day activities. * Regularly required to stand, walk, reach, talk and hear. * Ability to lift 1-10 pounds. * Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Preferred Qualifications: * Ability to read, write and speak in Spanish. Work Environment * Occasional exposure to fumes, odors and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$15.1-22.7 hourly Auto-Apply 6d ago
Information Technology Professional (IT Support) (Cleveland)
Us Navy 4.0
Support associate job in Cleveland, OH
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.
$73k-103k yearly est. 1d ago
IT Strategy and Implementation Associate
Cleveland Research Company 3.4
Support associate job in Cleveland, OH
Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover. We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you! Role and Vision We are seeking a driven, and high-potential individual to join us at the ground level of this journey. This is a unique opportunity to play a role in identifying and implementing technology tools that unlock strategic opportunities across the firm, centered on analytics and AI. As the IT Strategy and Implementation Associate you will be the connection between strategy, technology, and people. You will help lead the charge in driving adoption of new systems, processes, and tools, ensuring that our transformation is not only implemented but embraced. You will work closely with executive leadership, our IT partners, and across the company to identify and implement new strategic technologies centered on making CRC more efficient and impactful. Responsibilities Include Contribute to strategic planning and long-term technology vision alongside senior leadership Build relationships across departments to foster a culture of innovation and excellence Partner with leadership to identify and execute change management strategies aligned with strategic IT transformation goals Develop and deliver communication plans, training programs, and adoption roadmaps for new technologies and workflows Monitor adoption and feedback metrics to continuously optimize strategic efforts Facilitate feedback and training to use technology to become more efficient and impactful Position Requirements 2 - 5 years of experience in IT change management and adoption Strong communication and interpersonal skills with the ability to influence across levels Demonstrated ability to manage ambiguity and drive clarity in complex environments High learning aptitude and desire to grow into a senior leadership role Bachelor's degree required; advanced degree or certifications a plus What Success Looks Like High engagement and adoption rates across transformation initiatives Strong ability to communicate and build trust across the company Clear visibility into progress and impact through metrics and reporting A growing contribution to the firm's strategic technology roadmap Why This Role Matters This is not a back-office change role. It is a leadership opportunity for someone who wants to shape the future of Cleveland Research's strategic technology landscape. You will be mentored by senior executives and positioned towards a CIO-level leader over time. Benefits Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks. This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams.
$64k-95k yearly est. Auto-Apply 60d+ ago

Learn more about support associate jobs

How much does a support associate earn in Akron, OH?

The average support associate in Akron, OH earns between $30,000 and $101,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Akron, OH

$56,000

$30,00010%

$56,000Median

$101,00090%

What are the biggest employers of Support Associates in Akron, OH?

The biggest employers of Support Associates in Akron, OH are:

Chico's FAS
Summa Health
Foxtrot Aviation Services
Traveling With Tasha

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Support associate jobs in Akron, OH - 449 jobs

Information Technology Professional (IT Support) (Akron)

Customer Support Associate

Member Support Representative

PC Board Technician

Training Execution and Support Associate

Join 725 as an Evening Support Associate

Restaurant Support Center Associate Restaurant Support Center

UC Voice & Contact Center Support Specialist

Integration System Support Specialist

Client Support Specialist I (Mentor, OH, US, 44060-1834)

Fiscal Services Support Specialist- Painesville Area

Resident Support Associate PRN

Therapeutic Behavioral Support Specialist

Customer Service & Support Specialist

IT Associate Engineer

IT Strategy and Implementation Associate

Customer Service & Support Specialist

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IT Strategy and Implementation Associate

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