Support associate jobs in Alexandria, VA

Warehouse Selector - McLane Foodservice Start a fulfilling career as a Warehouse Selector / Order Selector with McLane Foodservice! Our warehouse teammates are the heart of our success - and we've been setting the standard in foodservice distribution for more than 130 years. We're not just another warehouse - we're a team that values safety, teamwork, and opportunity. McLane stands apart with a culture of recognition , career development , and performance-based incentives designed to reward your hard work. Training: $20.Full Production: $24.65/hour , with performance incentives and an additional $0.We're a team - some overtime may be required to get the job done safely and efficiently. ~ Medical, dental, and vision coverage, FSA/HSA options, and company-paid life insurance. ~ Earn vacation and sick time from day one, with paid holidays, 401(k) profit sharing , and career longevity rewards . ~ Annual performance bonuses and awards for top warehouse performers. Career Growth Opportunities: On-site warehouse equipment certification programs for applicable roles (pallet jack, reach truck, forklift). Opportunities to advance within operations, leadership, and logistics. ~ Pet insurance, parental leave, employee assistance programs, tuition reimbursement, and exclusive teammate discounts. As a Warehouse Selector / Order Picker / Material Handler , you'll: Select and build orders accurately and safely for delivery to customers. Operate warehouse equipment such as pallet jacks. Work in multiple warehouse environments: assist with dock operations as needed. Perform other warehouse duties as assigned. Must be 18 years of age or older. ~ repeatedly and perform physical warehouse tasks. ~1 year of warehouse or order selector experience preferred (training provided). ~ Able to read, write, and understand English for safety and operational communication. ~ For over 130 years, McLane Foodservice has powered the restaurant, retail, and e-commerce industries through innovation, reliability, and teamwork. Our teammates drive our success - and that's why we're committed to providing the training, tools, and culture you need to thrive. Join McLane and build your future as a leader in foodservice distribution. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9) Paid Personal Growth HoursPaid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation Program For more details about our benefits, visit our website! About the Position We have an opening for a Supportive Housing Associate at our Rogue Ridge Apartments in Ashland, Oregon. The Supportive Housing Associate motivates adults with serious mental illness to participate in a variety of skills training and other treatment activities. Primary responsibilities include facilitating access to community resources and assisting tenants with health care arrangements, housing applications, move-in arrangements, medication administration, money management, symptom monitoring, and housekeeping. The Supportive Housing Associate encourages socialization, self-help, communication, and gives daily support for problem solving. This Supportive Housing Associate position requires that you demonstrate empathy and active listening. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques. If you have experience working as a Qualified Mental Health Associate (QMHA), Direct Support Professional (DSP), Residential Assistant (RA), Residential Counselor, Skills Trainer, or Caregiving for a client with behavioral health needs, then the Supportive Housing Associate position may be a great fit for you! Vocational Training Program For applicants starting as a QMHA-R, ColumbiaCare offers a Vocational Training Program to accelerate the training, on-the-job experiential learning, and testing preparation for qualified employees to achieve the 1000 supervised hours required to complete their certification as a QMHA-I. Through this program, this certification can be achieved in as little as 6 months. This is an optional program. Work Schedule: Thursday and Friday, 8:00am - 12:00am ( 16 hour shift, sleep onsite ) (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site. What You'll Make $22.00 - $23.75 per hour DOE/Credentials. An additional $2.50 per hour night shift differential will apply during the work hours of 10:00pm - 6:00am. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). About the Program Rogue Ridge Apartments is a brand-new, 28-unit, permanent Supportive Housing program in Ashland, Oregon. Rogue Ridge serves adults who are houseless and living with a mental illness. The program is in a beautiful three-story apartment complex with elevators, ADA units, and a community/activity room for residents to enjoy. Supportive services include on-site staff who provide peer support, skills training, tenancy assistance, community navigation, and more; 24/7 access to housing support; and tenancy services and support around move in and out, rent collection, maintenance, and repairs. ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. What You'll Need Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below: Bachelor's degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field; OR minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting; OR equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training If not already registered as a QMHA through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire. Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing. Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds . It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques and may require an individual to lift and transfer clients. We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department. About Us ColumbiaCare Services is a non-profit, behavioral health and Veteran's service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values. We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities. Thursday and Friday, 8:00am - 12:00am (16 hour shift, sleep onsite) (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site. Compensation details: 22-23.75 Hourly Wage PIf224e493720e-30***********8

Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. Qualifications The ideal candidate will possess an undergraduate or advanced degree in Electrical Engineering, Computer Engineering or Computer Science and have prior patent preparation and prosecution experience. Registration to practice before the US Patent and Trademark Office is required. Must have top academic credentials, strong analytical abilities, excellent written and oral communication skills, and the ability to work well on a team. Confidentiality At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest. #J-18808-Ljbffr

Job Responsibilities: Peer Support - Waukesha Courts Conditional Release • Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. • Provide one on one peer support services in the community • Link individuals to a variety of self-determined supports and services within the Milwaukee area, including mental health, substance use support, natural/familia supports • Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery • Responsible for maintaining accurate documentation of all contacts in awards, including completing the needs assessment, progress notes with peers, and all collateral contacts • Maintain regular contact with the referring case workers, including preparing for and attending all scheduled monthly update meetings with the referring case managers, and their supervisors, • Complete all agency trainings as required within the agency timelines • Attend and participate in monthly in person team meetings • Attend in-service and conferences as required • This position requires regular driving for work-related duties and community outreach. Job Qualifications: Required Qualifications • Must have completed the State Peer Support Training curriculum and pass the Certification test within the first 6 months of employment. • One year of experience as a peer support is preferred, but not required • Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements • Must pass a driving record background check to be eligible to drive in the community during work hours • Must have knowledge of resources available to the people served in the Peer Support Program • Meet all the employee requirements including references, criminal background check, drug test, and driver's license check. • Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples: o Working knowledge - can understand basic principles and solve basic problems o General knowledge - has comprehensive understanding of substance use disorders and as well as mental health disorders Knowledge, Skills and Abilities • Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications. • Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel). • Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage required caseloads. • Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges. • Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team. • Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities. • Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting. • Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries. • Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including individuals, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings. Other Job Information (if applicable): PHYSICAL DEMANDS: The position is mobile with time spent in the community, including home visits and other community based locations. Driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule to meet the schedule needs of the peers, which may include evenings and weekend work. Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PM21 PI60514e31bdc9-30***********7

Description: To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution. Responsibilities: • Serve as primary liaison to the Office of General Counsel for legal matters involving consumer lending issues • Investigate and respond to CFPB and BBB complaints • Research and analyze claims/related actions; resolve issues • Identify and address compliance issues; update guidelines and procedures to minimize risk • Research potential legal issues using existing system of record • Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations • Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research • Prepare written legal summaries, analyses and legal documents • Serve as contact point for escalated legal situations • Inform attorneys of applicable and specific legal matters and the impact on the organization • Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results • Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization • Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses • Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed • Perform other related duties as assigned or appropriate Qualifications: • Working knowledge of operational and regulatory risk controls, concepts and practices • Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems • Significant experience managing multiple priorities independently and/or in a team environment to achieve goals • Working knowledge of document control and document security measures • Significant experience in working with all levels of staff, management, stakeholders, vendors • Working knowledge of consumer lending principles, policies and financial practices • Desired - Thorough understanding of the financial services environment • Desired - • Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents • Advanced organizational, planning and time management skills • Advanced research, analytical, and problem solving skills • Advanced skill exercising initiative and using good judgment to make sound decisions • Advanced verbal and written communication skills • Advanced skill establishing and expanding relationships with key members/customers • Advanced skill building effective relationships through rapport, trust, diplomacy and tact • Effective word processing and spreadsheet software skills

Additional Job Info: Additional $1.50/hr. for working 10pm-6am Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN! We call this role a ‘team member' because that's what you're in for: a team culture where you'll find your people and have each other's backs. Your day-to-day will be busy, but super rewarding, because you're in the business of making customers smile! Working together with the team, you'll engage customers with hospitality in all aspects of their Sheetz experience. With excellent communication skills and the ability to adapt to change, you'll thrive in this position. And that's great newz, because this isn't just a ‘job.' It can become a career as you grow your skillset by engaging in many facets of the store through sales, food preparation & customer service. The sky is the limit for your potential to grow within Sheetz. You'll feel your value, every day because you'll be receiving competitive benefits & perkz for days. We are proud to offer our employees competitive salaries and PTO, 100% paid maternity and paternity leave, food & drink discounts, up to $5250 a year in tuition reimbursement, employee bonuses and more! So, you in? Responsibilities: Welcome customers to our stores with top-tier customer service Make magic happen by serving up quality food and beverages made to exact customer specifications in a safe, fast and friendly manner Manage transactions at check-out, while keeping an eye on appropriate sales of restricted products Keep thingz clean in the store, kitchen, and dining areas Keep the goodz stocked throughout the store Qualifications: The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds. Must be 16 years of age or older Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Onsite, M-F The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description I. General Summary Under general supervision, perform administrative functions in the release of information area such as intake and logging of ROI requests into the EMR system. Deny ROI requests that do match a patient within the EMR system. With 100% accuracy, perform quality assurance and output functions of medical records produced in response to ROI requests ensuring that the records produced are for the correct patient and dates of service indicated in the request. Create and produce mailing labels and medical records on electronic media as indicated in the ROI request. Mail medical records to requesters, post payments for medical records in the EMR system, and make deposits into the ROI revenue account. The level I ROI Tech only processes continuity of care requests. II. Principal Responsibilities And Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, state and federal regulatory requirements. Qualifications III. Education and Experience High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred. Minimum of one year' experience in a Health Information Management/Medical Records Department or other healthcare setting required. IV. Knowledge, Skills And Abilities Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with minimal supervision; excellent communication, interpersonal, customer service and problem solving skills. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.68- $24.76 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Requirements B.A. or B.S. in physical science, engineering or equivalent experience in a technical field At least five years post-degree work experience is preferred Proficiency working with basic hand tools and instrumentation Experience with principals of instrument calibration Hardworking, self-motivated, reliable, detail-oriented, and organized Excellent troubleshooting and problem-solving skills Ability to work independently and as part of a team Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed) Computer proficiency (Microsoft Office) WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE! Competitive Industry Pay 100% Employer-Paid Medical Insurance Premium HSA with Employer Contributions Dental and Vision Coverage Options Paid Holidays Paid Vacation and Sick leave Company Funded 401(k) and Profit Sharing Plans Employee Stock Ownership Plan (ESOP) Life and Disability Insurance Paid Parental Leave Discretionary Bonus Eligibility The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000. The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. Pay Transparency Nondiscrimination Provision Equal Opportunity Employer including Disability and Veterans Applicant Privacy Notice Learn more about our company in our latest video, We are Toyon. The application window for this posting will remain open until the position is filled. Ref #2612-G

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.We are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time position. **Job Summary:** The Service Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under supervision. **Administrative Essential Functions:** + Provide users with a central place to drop off and pick up equipment and pick up Service Request forms. + Document and administer all users visiting the Walk-In Center through a visitor log. + Maintain an inventory of forms, and ensure all forms are properly completed, catalogued, and scanned/entered into Remedy as appropriate. + Create and update Remedy tickets as part of the Enterprise Service Desk walk-in operations. + Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic troubleshooting, email system usage, and other non-hands on activities. + Resets account passwords, security tokens, PINs, and other administrative account management support activities as needed. + All work will be contained and documented in the agency's Remedy ticketing system. **Support-Shared Equipment Handling:** Document the sign-in and sign-out of shared equipment, operate and administer an equipment checkout system for short-term assignments of laptops and other portable IT equipment, ensure all portable IT equipment is current and ready for immediate deployment at all times, track status and whereabouts of all checked-out equipment and ensure checked-out equipment is returned on time. **Equipment Disposal:** Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment, Work with the site personnel to have the equipment shipped to the Government-directed location or have its ownership transferred to the site, Notify the Configuration Management Team to update CMDB. Create and update daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager, to send to the federal government as part of project documentation and deliverables management. **Proficiencies:** BMC Remedy ticketing system. MS Office suite, specifically MS Word and MS Excel. Superb oral, written, and communication skills essential. **Service Desk Essential Functions:** Manage incidents, Problems, and Service Requests. Use government-standard implementation of Remedy 7.6 (or higher) for handling tickets. **_Ticket Creation and Handling:_** Receive calls made to a single phone number (provided by the government), via email, via fax or contacting on-site support personnel. Future possibilities include the use of a self-service portal, live chat and texting. + Accept all methods of contact and respond in a manner that meets the applicable SLA. + In addition to creating tickets in response to User requests, support tickets created in response to automated alerts and outage/Incident information received from external and internal organizations, such as server support groups, external WAN providers, application support groups, and other government-authorized organizations. + Associate all Incident Tickets associated with a Problem Ticket via the parent-child relationship in the lTSM. **_Support-Incident Management:_** Provide impact- and priority- based Incident categorization in order to track progress of all incidents and restore degraded or disrupted services as quickly as possible: + Escalate tickets based on expertise and appropriate group membership + Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours + Monitor voicemails and emails left for the SD + Log Incidents and Service Requests into the ITSM. + Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from first report to remediation + Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible. + Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved + Escalate tickets as required by the applicable Service Level Agreements (SLAs) + Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contacts and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored + Follow-up on resolved Incidents to check quality, get customer concurrence of incident closure, and to report customer satisfaction + Work with Operational and other teams to ensure final summary, review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages, and submitted in writing to government management + Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future Incidents + Proactively monitor Automated Call Distribution (ACD) calls, Incidents and Service Request work flows, processes and queues to immediately identify and address performance issues that will impact the delivery of services to Users + Ensure non-IT requests are properly routed to appropriate support organizations. **_Initial Telephone Call Handling:_** Provide live telephone support during Normal Working Hours. Accept Users' requests for service, record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate the ticket to the appropriate personnel: + Provide live telephone coverage during NWH of service via the call distribution system + Answer calls in the order they are received in accordance with applicable SLAs + Greet the customer + Verify or update User's contact information + Identify the nature of the Incident and correctly classify it + Record any additional information into the ticketing system + Assign ticket priority based on severity level matrix + Provide the User with a ticket number. **_Initial Email Handling:_** Check for requests coming through email on a regular basis and create tickets based on these requests as required by the appropriate SLAs: + Continuously monitor the SD email queue for new requests + Create tickets in a manner that meets and/or exceeds applicable SLA + Verify information with the end User, as required + Provide User with a ticket number. **_Initial Fax Handling:_** Check for requests coming through fax on a regular basis and either (1) scan and attach the document to an already created ticket or (2) create a ticket based on the faxed request as required by the appropriate SLAs: + Continuously monitor the SD fax machine for new Service Requests + Create tickets in a manner that meets and/or exceeds applicable SLA + Verify information with the User, as required + Provide User with a ticket number. **_Critical Events Handling:_** + Establish means to accept these events and to track them via ITSM tickets + Manage resolution process in a manner that meets and/or exceeds applicable SLA + Make information about these critical events available to all SD agents for real-time reference + Keep information in the Known Errors database current **_Ticket Updates:_** Update or ensure that all tickets are updated in a manner that meets the applicable SLAs: + Update tickets by adding work log information as required by the applicable SLAs + Monitor status of all open tickets and escalate as required + Coordinate resolution with other internal and external teams, as appropriate + Check the assigned tickets queue on regular basis throughout the NWH + Provide advice and guidance to the Users regarding restoration of interrupted service + Verify ticket resolution with the User + Provide advice and guidance to Users regarding restoration of interrupted service **_Ticket Closure:_** No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change status of the ticket to "Resolved". Follow up periodically to verify the service meets client expectations; close when completed. **_Incident Handling and Management:_** Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain status of all open tickets in a manner that meets the SLAs and OLAs. **_Problem Handling and Management:_** Continuously review Incident data as well as other sources of information to identity trends that may lead to discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets. **_Request Fulfillment (Service Request) Management:_** Receive requests from a variety of sources including User or technician telephone call and voicemail, User or technician e-mail, and User or technician walk-in: + Log and track requests for IT components and services + Log Service Requests into the ITSM and track their resolution. + Monitor processes that coordinate delivery of IT assets directly to customers and office equipment custodians. **_Ticket Ownership:_** Assume responsibility for Incident, Problem and Service Request resolution regardless of the party actually performing the work, i.e., if the work is performed by an external organization, track the resolution and escalations, as required by the SLAs. **_User Notification:_** Notify Users about planned maintenance windows and outages via e-mails. **_Remote Desktop Management:_** Provide configuration and troubleshooting assistance using supplied remote desktop management tools such as GoToAssist. **_Application Support:_** Assist users Users with configuration, troubleshooting and answering "how-to" questions related to usage of standard and other approved applications. **_Assistive Technology User Support_** _:_ Assist Users with using assistive technology tools, such as Windows' Ease of Use and Jaws. **_On-Line Collaboration Tool Support:_** Support use and management of provided On-line collaboration solutions such as WebEx by assuming responsibility for scheduling meetings, managing usage, and providing User support. Provide limited how-to and scheduling assistance. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Have the willingness and ability to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experienceis preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49769

Service Desk Technician (Hybrid) Pay: $25-$27/hr PTO: 56 hours Schedule & Work Location * Shift: Monday-Friday, 08:00-16:30 EST * Onsite Requirement: Hybrid, 10 days/month on campus * Training: 2 weeks onsite, HQ Building 1 (08:00-16:30 EST) About the Service Desk The Service Desk operates 24/7 in a fast-paced environment, serving as the primary point of contact for Enterprise Technology Services (ETS). We support employees by resolving technical issues, answering IT-related questions, and facilitating Service Catalog Requests. Our vision is to deliver a service-oriented, single point of contact for all ETS needs. Our mission is to provide exceptional, member-centric support through first-contact resolution, timely escalation, and effective incident/request management-enabling staff to serve Navy Federal Credit Union members worldwide. We seek innovative, adaptable individuals who thrive in fast-paced settings, can shift priorities quickly, multitask effectively, and provide an outstanding customer experience. Responsibilities * Respond to inbound calls to provide technical support and troubleshooting * Support users through web queues, outbound interactions, and email * Utilize available resources to quickly resolve technical issues * Document activities using common PC applications (Word, Excel, databases, etc.) * Escalate issues outside Tier 1 scope when needed * Participate in weekly staff and mentor meetings * Maintain adherence to ETS practices, policies, and procedures * Support business unit goals through consistent performance and compliance * Perform additional duties as assigned Qualifications Required * General knowledge of information technology concepts * Basic troubleshooting and problem-resolution skills * Familiarity with enterprise systems and IT terminology * Experience resolving routine administrative or system issues * Strong verbal and written communication skills * Ability to use soft skills and professionalism with end users * Solid organizational and time-management abilities * Capable of handling multiple tasks with accuracy * Ability to work independently and collaboratively within a team Preferred * 3+ years of Tier 1 technical support experience * Call center or frontline customer support background * Understanding of Navy Federal operations, policies, and procedures * Knowledge of ITIL principles * Experience in fast-paced customer service environments * Familiarity with ServiceNow or similar ticketing systems. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe? You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S. Over the past 19 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care. LOCATION: Westfields Responsibilities Forward assigned staff will be assigned to a specific customer and will serve as the DNRO personal representative. Resident outreach staff assigned to broad command responsibilities will serve as the link between forward assigned staff and NRO. Understand User needs and identify capability gaps. Provide situational awareness of User need to the NRO and IC. Educate Users on NRO Systems, Capabilities and Corporate Strategies. Provide Users with the Opportunity to influence NRO decisions. Enable Rapid Response with an Enterprise Solution. -- Deploy on short notice to support worldwide crisis/contingency operations. Act as single point coordination node between NRO and USPACOM for support activities, either direct or through the NRO Field Rep program. Research, collect, and coordinate USPACOM requirements, and translate them into process or technical solutions and support through partnerships with other directorates within the NRO and other offices within MID. Facilitate national systems support for current and contingency operations and major joint or multi-national exercises; able to backfill and augment NRO FR to USPACOMJIOC; serve in 24/7 watch rotation at USPACOM JIOC when required for real world or exercise operations. Provide direct training to operational and tactical users on nation systems capabilities, tasking, and exploitation, and provide subject matter expertise for SIGINT and related operations and analysis tools (GALE, MIST, etc.) for National Programs Group. Evaluate NRO developed capabilities, services, and systems for application to USPACOM problem sets, and provide recommendations for use. Support government NRO engagement coordination lead for USPACOM. Provide administrative support, as required, for NRO FR contractors. Qualifications & Physical Requirements Broad understanding of full range of NRO products and services. Ability to relate the NRO mission to specific client's requirements. Ability to build trust and reputation as an honest broker. Ability to communicate customer requirements to the NRO and NRO capabilities to the customer. Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. Relevant experience to be substituted in lieu of degree. Active Top Secret/SCI clearance with Polygraph Business Analysis Expertise Strong communications and coordination skills Robust problem-solving and Leaderships Experience Knowledge of Agile Project Management methodologies Demonstrated understanding of cloud computing technologies Knowledge of cloud software development Experience documenting requirements, user stories, and use cases. Experience with government program management, readiness, program control and budgeting Developing engaging business plans to approach new customers. Management and monitoring of marketing and engagement campaigns. Continuous evaluation to ensure the effectiveness. Ability to work in a fast paced, dynamic, and team environment. Create engaging marketing plans for new products and services. Monitor the ongoing marketing campaigns and plan on making them more effective. Msn--Functional Supervision experience, 6+ years experience as SME or Management in Field and College Degree. O-2 or O-3 or E-7, E-8 prior military. Support--10+ years of experience or College Degree in field.

Responsibilities & Qualifications TekSynap is seeking a IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, and assisting with onboarding and adoption of IT tools. RESPONSIBILITIES * Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. * Manage tickets, perform troubleshooting, and escalate as needed. * Support onboarding and training of end users. * Provide customer-focused service to U.S., partner, and FMS stakeholders. REQUIRED QUALIFICATIONS * Associate's degree (Bachelor's preferred) in IT or related. * 3+ years helpdesk or IT service support experience. * Proficiency with ITSM tools (ServiceNow, Remedy). * Strong customer service and troubleshooting skills. * DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). * Active Secret clearance (Top Secret/SAP preferred).) COMPETENCIES * Helpdesk / ITSM systems (ServiceNow, Remedy) * Tier 1/2 troubleshooting (Windows, Linux, networks) * Customer service & user training * Ticket management & escalation procedures * Knowledge base maintenance and documentation Overview We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Arlington, VA * Type of environment: Office * Noise level: Low * Work schedule: On-site * Amount of Travel: Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Clearance requirement: Active Secret clearance (Top Secret/SAP preferred).) OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Customer Service, System Administration, Technical Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: 5+ years of related Required Skills & Experience: Demonstrated experience in customer service Demonstrated experience in technical support service Demonstrated experience in system administration for Windows and Linux systems Demonstrated experience trouble-shooting hardware, telephony, and video Demonstrated experience deploying and testing hardware and software Demonstrated experience using an enterprise ticketing system Demonstrated experience working with Windows Operating Systems Demonstrated experience working with Linux Operating Systems Demonstrated knowledge of LAN/WAN architectures and troubleshooting Demonstrated working knowledge with VPN clients such as Cisco VPN and others Desired Skills and Demonstrated Experience: Demonstrated exceptional security practice in working with Restricted Handling (RH) data Experience working with special systems such as FSA3 and FiCE Trained and Certified as a Data Transfer Officer Trained and Certified as a Krypto handling technician Trained to support special “Back Room” requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Security Clearance Level: TS/SCI with Polygraph Location: Dulles VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #VA_2025Alumni #GDITEnhanced2025 #OpportunityOwned #GDITCareers #WeAreGDIT #JET The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Chantilly Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description ProSidian Consulting seeks a Trainer Support Services Specialist to support and participate in a project supporting a Federal Government Agency Contract focusing on Financial Crimes Enforcement. The Trainer Support Services Specialist plays an integral role by effectively participating in day to day operations and by offering quality service and excellence in the administration provided for the ProSidian Engagement Teams services supporting the Federal Government Agency Contract. The duties of this position include performing a broad range of advance skills and expertise in the Federal sector: responsibilities may include but are not limited to addressing management concerns in accordance with agency policies, assisting in scheduling and coordinating meetings, interviews, events and other similar activities, as needed, in support of the training process and performing and tracking day-to-day training matters. Specific Task Order Swim lanes For this contract cover Training Support, Print Production, Freedom of Information Act (FOIA),Operations Management, Facility & Contract Support, & 508 Compliance so that the ProSidian Consulting Engagement Team Member can provide administrative, clerical, and research support for Financial Crimes Enforcement Network (FinCEN) program offices The ProSidian Consulting Engagement Team Member shall provide expert training instructors for a range of students from basic users to advanced users. They will schedule training in coordination with offices within Financial Crimes Enforcement Network (FinCEN) . The ProSidian Consulting Engagement Team Member shall provide reports detailing their training sessions in a format approved by Financial Crimes Enforcement Network (FinCEN) . The ProSidian Consulting Engagement Team Member shall develop lesson plans. Qualifications Have a Bachelor's degree from a nationally accredited institution or relevant work experience Have strong oral and written communication skills (English) and demonstrate knowledge of proper grammar and terminology commonly used in business office environments to prepare business analyses Have strong analytical skills Have a strong customer service mindset Be able to make independent judgments and recommendations with confidence Be capable to proficiently produce work accurately and efficiently Ability to work and lead others in ambiguous situations Ability to effectively analyze and structure problems and service requirements based on the services we provide Ability to participate in the management of work streams that support of large, complex projects Results orientation/self-directed -- ability to drive change in unstructured environment Strong interpersonal communication skills and ability to work well in teams Must have proficiency with various software applications including Microsoft Suite External, client-facing consulting experience Excellent written communication skills ======= HIRING EXPECTATIONS/ POSITION SPECIFICATIONS Participates in the development and implementation of best practices and programs. Demonstrates commitment to excellence and service in dealing with all internal and external customers. Offers best possible solutions while displaying best possible values. Participates in effective retention and recruitment strategies for the Practice. Elevates consulting services to a new standard of professionalism and sales contribution. Elevates the level of consulting to achieve further competitive advantage with speaking engagements, client case studies and on site evaluations. Establishes a sense of professionalism among the consulting staff to further elevate the standards of the Practice. Establishes, communicates and guides the accomplishment of relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes. Fosters trust and support from the various constituents to position ProSidian Consulting as a trusted partner and the preferred quality provider in the market place. Supports and participates through influence in a matrix environment. Leadership is accomplished through a positive team approach, resulting in achievement of standards for all service lines. Supports initiatives to assess productivity and throughput to optimize resources. Effectively participates in the establishment and guidelines for relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes. Serves as a leader in performance improvement and best practices initiatives - encouraging 'best of the best' mindset. Works closely with members of senior management support strategic and tactical plans to meet sales goals, drive pipeline growth and facilitate new sales opportunities. Works closely with members of senior management to devise budgets to meet sales goals. Works collaboratively with other disciplines to assure that standards for excellence in consulting are met, clients and employees are treated fairly and with respect, and that all client needs are met in a positive and responsive fashion. ***Military Background a plus and or experience working in a Federal Government Environment Additional Information CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our full time team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following for internships: Competitive Compensation: ProSidian provides an opportunity to gain college credit through requirements set and approved by your university as well as a stipend granted by ProSidian Consulting when all requirements for such are met at the termination of the internship. ProSidian will work with your university to meet any and all requirements which will allow you to achieve your goals in this position and obtain college credit transferable to your school. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: ************************************* This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work. Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program. Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in " HONOR ABOVE ALL " - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO **********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED . Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for has an opportunity for a Resident Service Support Specialist - Dense Wave Division Multiplexing (DWDM) Transport located in Quantico, VA. The candidate must have an Active Secret clearance. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The Resident Service Support Specialist is a dedicated, on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills. Key ResponsibilitiesDWDM Transport Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks. Diagnose and resolve optical transmission issues, signal degradation, or equipment failures. Perform testing, provisioning, and integration of new DWDM circuits or devices. Collaborate with vendors and service providers to ensure optimal performance. Technical Support Provide first-line support for hardware, software, and network issues. Respond to tickets via phone, email, or in-person. Troubleshoot system errors and minimize downtime. System Maintenance Monitor and maintain servers, workstations, and network equipment. Perform updates, patches, and backups. Ensure compliance with IT policies and security protocols. User Assistance Help staff use technology effectively. Conduct training and create user-friendly documentation. Communicate clearly with users on issue status and resolution. Hardware & Software Management Install, configure, and maintain systems. Manage IT asset inventory and coordinate procurement. Work with vendors for repairs or upgrades. Incident Reporting & Documentation Maintain logs of issues, solutions, and system changes. Provide regular performance and support reports. Support audits and regulatory compliance. Change Management Plan and implement IT changes with minimal disruption. Evaluate impacts and execute change plans. Document risks, testing, and post-implementation reviews. Network Administration Monitor network performance and resolve connectivity issues. Support firewalls, VPNs, and security measures. Assist with wired and wireless infrastructure. Qualifications Education: Bachelor's degree Experience: 3+ years in technical support or IT system administration DWDM Transport: Experience with provisioning and maintaining DWDM systems; knowledge of optical transport and TDM-to-DWDM transitions Technical Skills: OS: Windows, mac OS, Red Hat, Linux DWDM Tools: Ciena Site Manager, MCP Domain Controller Networking protocols and hardware Familiarity with IT frameworks and change management tools Certifications: DWDM Transport certifications compliant with DoD 8140.03M Soft Skills: Strong communication, organizational, and interpersonal skills Ability to work independently and collaboratively Work Environment On-site role requiring physical presence May involve lifting or moving IT equipment Occasional after-hours or weekend work for critical issues or updates ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

Job Description Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Federal Health is looking to hire a Customer Service and Visitor Support Specialist to support our government client in Silver Spring, MD. This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM). This position provides assistance and information to the NMHM visitors and contributes to maintaining a clean, organized and safe workspace. Responsibilities include but are not limited to: Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested. Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources. Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book. Provides, in a friendly manner, accurate information about the Museum to visitors. Outlines Museum activities and provides orientation and directional information about the galleries. Initiates film and other visitor activated services including setting up program spaces as needed. Answers the NMHM's central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed. Informs visitors with children of age-appropriate activities within Museum. Provides a basic introduction to the museum, exhibits, and collections. Directs inquiries to appropriate staff or volunteers. Provides basic first aid and emergency response to visitors and staff to include an AED, if trained. Provides tour program/special event support. Provides subject matter expertise to all areas of museum mission, when requested. Attends virtual and in-person training and professional development, as directed by supervisor. Prepares demonstrations and docent materials in advance of planned/scheduled guided tours. Provide impromptu, guided demonstrations of approved materials Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium. Sets up program spaces with chairs, tables, and other materials, as requested. Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested. Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements. Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor. Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor. Complies with appropriate physical security measures for the museum and its visitors. Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned. Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements). Requirements One year of experience in visitor and customer support. Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills. Must be able to work weekends, evenings, and holidays and support light facility maintenance. Desired Qualifications Bachelor's degree in History, Museum Studies, Education or related field Museum experience preferred Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. The projected compensation range for this position is:$20-$23.92 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Title: Program Support Technician, Manassas (W0231) State Role Title: Admin. and Office Specialist III Hiring Range: $40,000 - $44,000, (salary commensurate with experience) Pay Band: 3 Location: DCSE - Manassas District Agency Website: ******************** Recruitment Type: General Public - G Job Duties The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. A Program Support Technician completes administrative and programmatic duties for child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. An employee in this position: gathers and organizes information to meet requirements, creates and updates client records in automated systems and processes documents in assigned case management functions. Communicates directly with clients, internal staff and external agencies as needed to obtain and convey information. Researches documentation to support actions by case management staff (establishment, court, review/adjustment and enforcement) in a timely, accurate and complete manner. VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia's families. Minimum Qualifications Experience in an office environment providing customer service to the general public. Demonstrated ability to: -Communicate effectively both orally and in writing with the general public and a diverse audience -Perform mathematical computations -Plan, organize, and manage multiple priorities -Obtain and assess information/data through interviewing -Independently research cases to resolve difficult problems -Interpret and apply policies and procedures -Analyze and utilize legal and/or financial data & automated reports Experience with a personal computer using remote access technology, email, automated information systems and Microsoft Office applications, including Excel. Additional Considerations Work experience in child support enforcement or other social service programs Bilingual: English and Spanish Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date. The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce. VDSS does not provide sponsorship. VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process. If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply. Contact Information Name: Division of Human Resources Phone: ******************************* (applications/resumes or any other supporting documents are not accepted) Email: ******************************* (applications/resumes or any other supporting documents are not accepted) In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Care Assistant to provide clinical support at our Sleepy Hollow office. This is an entry level position, ideal for candidates interested in developing foundational healthcare skills. Work Schedule: Wednesday-Thursday 12:00PM-8:30PM and Saturday 8:30AM-12:45PM. Additional hours are available for those seeking full time, however the shifts listed above are required. New Hire Orientation Please note that all new hires are required to attend New Hire Orientation. New Hire Orientation mandatory, and is two days (Monday & Tuesday) from 9:30AM-4:30PM the first week of employment. Responsibilities Greet and escort patients to the exam room, gather patient history, measure vitals, and document all information in the patient's medical chart. Process patients during check-in and check-out. If necessary, collect insurance and registration information, as well as appointment scheduling. Ensure exam rooms are clean and stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required. Maintains patient files, records, and other information in a confidential manner. Communicates effectively and courteously with and demonstrates a caring attitude toward patients and family. Supporting business operations through administrative projects and tasks at the practice business office. Knowledge, Skills, and Abilities Ability to work autonomously and as part of a team. Basic knowledge of HIPAA and OSHA regulations preferred. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to multi-task and perform well in a fast-paced patient care environment. Requirements High school diploma or equivalent required. Enrollment in a healthcare degree program is strongly preferred. Adherence to Capital Area Pediatrics immunization and testing requirements. Clinical experience is preferred, but not required. Ability to multi-task and perform well in a fast-paced patient care environment. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.