Support associate jobs in Anchorage, AK - 77 jobs

Administrative Support Training Program (ASTP I) Hiring Range: $16.21 to $21.08 Pay Range: $16.21 to $23.51 Administrative Support Training Program (ASTP II) Hiring Range: $17.02 to $22.13 Pay Range: $17.02 to $24.68 Administrative Support Training Program (ASTP III) Hiring Range: $18.77 to $24.40 Pay Range: $18.77 to $27.21 Summary of Job Responsibilities: The Southcentral Foundation (SCF) Administrative Support is responsible for a variety of office support in the areas of personnel management, resource management, and administrative duties for the department. This position has three (3) levels designed to provide progressively more responsible and independent work experiences. Progression between job levels is based on the demonstrated ability to successfully handle more progressively responsible assignments. Qualifications: SCF programs are established to serve a primary population comprised of Alaska Native people who are affiliated with Cook Inlet Region, Inc. (CIRI) and Alaska Native and American Indian people within SCF's geographical service area. Employees should have a thorough understanding of the cultures and the needs of this population. Such knowledge is critical to ensure the achievement of SCF's vision of a Native Community that enjoys physical, mental, emotional and spiritual wellness, and mission of working together with the Native Community to achieve wellness through health and related services: High school diploma or GED. Additional Qualifications for Administrative Support II: One (1) year of prior experience performing administrative support duties; OR demonstrated proficiency as an Administrative Support I at SCF. Additional Qualifications for Administrative Support III: Two (2) years of prior experience performing administrative support duties; OR demonstrated proficiency as an Administrative Support II at SCF. Native Preference: Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference. Employee Health Requirements: Compliance with our Employee Health procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19.

Administrative Resources Specialist |Alaska Behavioral HealthBilling Department Who We Are Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are proud to be part of a dedicated team committed to ending the stigma around mental health and changing the lives of our clients for the better. About the Team The Administrative Resource Specialist, under the supervision of the Revenue Cycle Manager, works alongside the Reception team in performing quality customer service to all internal and external Alaska Behavioral Health (AKBH) customers. In addition to customer service, this position provides financial assistance to AKBH consumers and administrative assistance to members of the Clinical and Medical Teams and the Billing Department. What You'll Do Welcomes new clients in a pleasant, efficient, and professional manner while relaying insurance coverage information, client responsibility, and payment options. Financial Resource Functions: Assists with collection and review of insurance verification to determine a consumer's eligibility, coverage, and benefits; collects proof of income and assists consumer in completing a sliding fee scale when appropriate. Meets with consumer to explain determination of benefits and any financial responsibilities they may have. Assists consumer in setting up a payment plan when applicable. Assists with ongoing collection of financial resource information on an as needed basis such as: updated private insurance cards or Medicare/Medicaid cards, guardian/guarantor information, demographic information, co-payments, and prior authorizations. Communicates information regarding coverage and benefits, sliding fee scale, payment plan, change in payor source, guardian information or demographic information to the Billing and Clinical Records Department in a timely manner. Answers incoming insurance related inquiries in a timely manner relaying necessary information to both internal and external parties. Forecasts payer authorization needs based on client insurance verification. Tracks and obtains payer authorization as needed, renewing authorizations prior to expiration or exhaustion. Works alongside the Reception and Billing Team in providing administrative assistance and general office functions necessary to maintain day-to-day operations for Clinical Teams, Medical Providers and Program Staff. Must use initiative to maintain productivity and meet job requirements. Completes work accurately and according to procedure. Performs work according to department and Management standards. Understand and abide by all Corporate Compliance, HIPAA, and Security policies and code of conduct by displaying ethical behavior as it applies to the scope and authority of the job. Adheres to the company's Code of Conduct and Business ethics. Good To Know This position is Remote and is based in Anchorage, Alaska Full-Time, Non-Exempt Salary pay range starts at $19.23 per hour to $24.89 per hour based on experience Eligible for up to 5% in incentive based on organizational and company goals Student Loan Repayment and Tuition Assistance is Available - Professional Growth is encouraged! AKBH offers generous benefits including two healthcare options for employees and their dependent children, 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. PTO is accrued at the rate of five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. What We Need from You Attention to detail and accuracy. Knowledge of Microsoft Word, managing a multi-phone line and previous Electronic Health Record experience. Knowledge of private insurance companies and Alaska Medicaid and Medicare, including how to determine coverage and benefits. Ability to use multiple computer systems simultaneously. Knowledge of basic medical office functions and procedures. Knowledge of scheduling an array of medical/clinical services for multiple providers in multiple locations. Alaska Behavioral Health is an Equal Opportunity Employer.

Administrative, DMV & Sales Support (Admin Department) Full-Time Hourly, Non-Exempt Position Reports to: Administrative & DMV Services Manager Supports: APAA Company About APAA & Join Our Team Alaska Premier Auctions & Appraisals (APAA) is a locally grown, Alaskan-owned small business committed to excellence in auction services. We connect people to meaningful items, antique treasures, historical artifacts, fine art, vehicles, equipment, firearms, jewelry, and everyday collectibles, and bring their stories to life through professionalism, accuracy, and care. We're proud to have been named one of the 2025 Best Workplaces in Alaska by the Alaska Journal of Commerce, based on anonymous third-party employee feedback conducted by Best Companies Group. This recognition reflects our team's commitment to integrity, collaboration, and a supportive workplace culture. At APAA, you'll join a detail-driven, service-oriented team that values accountability, organization, and teamwork. This role is ideal for someone who enjoys administrative work, compliance support, and client communication, without carrying full sales responsibility. What the Administrative, DMV & Sales Support Coordinator Does This role provides essential administrative, DMV, and client support to ensure smooth office operations, accurate documentation, and consistent follow-through. The position supports sales and account activity through coordination and communication, while remaining primarily an administrative and compliance-focused role. Key Responsibilities Include: Administrative & Office Support Collect payments for unpaid invoices and update invoice statuses in auction management software. Welcome and assist visitors, customers, and vendors professionally and courteously. Respond promptly to phone calls, emails, and general administrative inquiries. File, scan, copy, and organize documents within digital and physical filing systems. Create invoices, maintain and update digital records. Prepare correspondence, reports, memos, and internal documentation as directed. Receive, route, and distribute mail and deliveries. Maintain accurate, organized, and confidential records. Perform light housekeeping duties in reception and administrative areas. Work in a constant state of alertness while adhering to safety and compliance standards. Perform other duties and special projects as assigned. DMV & Compliance Support DMV Training after a 60-day probationary period. Support the preparation and processing of Alaska DMV documentation. Assist with maintaining accurate, organized, and compliant DMV records. Notarize auction- and vehicle-related documents as required. Client & Sales Support (Non-Commissioned) Respond to inbound client inquiries related to services, timelines, and required paperwork. Provide status updates on auction postings and inventory processing. Assist management and sales leadership through coordination, scheduling and internal follow-through. Maintain accurate records of client interactions and documentation. Eligible for commission on self-sourced new business and referrals; inbound leads are excluded. Supervisory Role This position does not have direct supervisory responsibilities. The Impact You'll Make Ensure administrative accuracy and DMV compliance across auctions and vehicle transactions. Support client relationships through reliable communication and follow-through. Help bridge administrative operations and sales activity. Contribute to a professional, organized office environment. What Success Looks Like Administrative and DMV records are accurate and audit-ready. Clients receive timely, professional communication. Sales and account activity is well-supported through documentation and coordination. Office operations run smoothly during high-volume auction cycles. Knowledge, Skills & Abilities Strong organizational skills with attention to detail and confidentiality. Professional verbal and written communication skills. Client-service mindset with diplomatic communication abilities. Ability to manage multiple priorities and meet deadlines. QuickBooks experience or general knowledge, preferred, but not required. Proficiency in Google Workspace and ability to learn new systems. Dependable attendance and punctuality. Positive, solution-oriented attitude. Minimum Qualifications High school diploma or GED required. Associate's degree in Accounting, Business Administration, or related field preferred. Prior administrative or customer service experience preferred. Valid Alaska driver's license. Ability to pass a background and reference check. Ability to obtain and maintain Notary Public status in the State of Alaska. Working Conditions & Schedule This position operates in a fast-paced office environment requiring regular attendance, adaptability, and focus across multiple overlapping tasks. Schedule: Monday - Friday, 8:45 am - 5:45 pm. (8-hour shift with 1-hour unpaid break) Perks & Benefits 401(k) with company matching Employer-funded short-term & long-term disability Life Insurance Employee Health Insurance Dental and Vision Paid time off and paid holidays Employee assistance program Employee discount Professional development support Per-diem for off-site and overnight projects Referral, review, and transport bonus program General Standards & Culture Maintain strict confidentiality of client materials and information. Return internal and external correspondence within one business day (or within two hours when possible). Use company technology responsibly to enhance operations and competitive edge. Bring solutions, not just problems; we expect proactive thinking. Representing APAA well, client experience is central. Be a team player; occasional cross‑team coverage may be needed. Offer ideas and improvements; your voice matters.

Adak Akiachak Akiak Alakanuk Aleknagik Ambler Atka Atmautluak Atqasuk Beaver Bethel Birch Creek Cape Nome Central Chefornak Chuathbaluk Coffman Cove Coldfoot Cordova Crooked Creek Deadhorse Diomede Dot Lake Egegik Gambell Goodnews Bay Gustavus Huslia Kaktovik Kaltag Kasigluk King Salmon Kipnuk Kwethluk Lime Village Livengood Marshall Mentasta Lake Mountain Village Nanwalek Napaimute Napakiak Napaskiak Narrow Cape Naukati Bay Nenana Newhalen Newtok Nightmute Nikolai Nikolski Noatak Nuiqsut Nulato Nunam Iqua Nunapitchuk Oscarville Ouzinkie Pilot Station Pitka's Point Point Hope Point Lay Rampart Ruby Russian Mission Savoonga St. Mary's Stony River Thorne Bay Togiak Tuluksak Tununak Twin Hills Unalakleet Utqiaġvik Wainwright Wales GCI's Rural Support Agent will support the Rural Network Operations with preventative maintenance of satellite and wireless company assets located in rural communities of Alaska. The primary customers are company installers, technicians, and engineers supporting Network Operations in the rural communities in Alaska. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintenance Inspections: Monthly Station check ensuring site is secure, no damage, and equipment has a visual inspection. Specifics below are on an On-Call/ as Needed Basis: General Housekeeping/upkeep of Site: brush clearing, trash removal, sweeping/cleaning of facility. Aid traveling employees and contractors for site access and general labor. Snow removal from satellite dish(es). Generator fueling during power outages. Report service outages, theft, destruction/damage weather events or damage immediately. Technical Support: On Call/Call Out as necessary to provide remote assistance as directed by technical support. Swap basic equipment and complete basic troubleshooting steps with assistance and as directed by technical support. Wireless Customer Premise CPE Installation: Install equipment at customer location for GCI wireless internet to include mounting equipment and connecting to customer computer. E911 Service Reliability & Outage Notification Rules: The ability to make emergency calls is an assumed function of any modern telecommunications network. GCI takes this responsibility seriously. The change management and verification aspect of 911 is especially critical. Failures or negligence in this area have serious implications for public safety, GCI's credibility, and have resulted in FCC scrutiny and fines. Competencies ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Dependable, and available to respond to call out situation. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately, professionally, effectively and follow directions. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Basic computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Minimum Qualifications Required: Six (6) months experience living in an arctic environment. Preferred: High School diploma or equivalent. Electrical, construction or maintenance experince. Maintenance of satellite telecommunication or microwave transport. Customer service experience. Other telecom industry specific certifications and/or job specific certifications. DRIVING REQUIREMENTS: This position requires access to reliable transportation for occasional travel, such as to and from the job site and the ability to transport visiting technicians and their equipment to the job site. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work includes working inside/outside in typical cold weather conditions. Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. Subject to adverse weather and driving conditions. Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). Travel and work outside in typical Alaskan cold weather (-20 to -30F) on satellite antennas. Ability to work shifts as assigned, work in standard office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Administrative Resources Specialist |Alaska Behavioral Health Billing Department Who We Are Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are proud to be part of a dedicated team committed to ending the stigma around mental health and changing the lives of our clients for the better. About the Team The Administrative Resource Specialist, under the supervision of the Revenue Cycle Manager, works alongside the Reception team in performing quality customer service to all internal and external Alaska Behavioral Health (AKBH) customers. In addition to customer service, this position provides financial assistance to AKBH consumers and administrative assistance to members of the Clinical and Medical Teams and the Billing Department. What You'll Do * Welcomes new clients in a pleasant, efficient, and professional manner while relaying insurance coverage information, client responsibility, and payment options. * Financial Resource Functions: Assists with collection and review of insurance verification to determine a consumer's eligibility, coverage, and benefits; collects proof of income and assists consumer in completing a sliding fee scale when appropriate. Meets with consumer to explain determination of benefits and any financial responsibilities they may have. Assists consumer in setting up a payment plan when applicable. Assists with ongoing collection of financial resource information on an as needed basis such as: updated private insurance cards or Medicare/Medicaid cards, guardian/guarantor information, demographic information, co-payments, and prior authorizations. * Communicates information regarding coverage and benefits, sliding fee scale, payment plan, change in payor source, guardian information or demographic information to the Billing and Clinical Records Department in a timely manner. * Answers incoming insurance related inquiries in a timely manner relaying necessary information to both internal and external parties. * Forecasts payer authorization needs based on client insurance verification. Tracks and obtains payer authorization as needed, renewing authorizations prior to expiration or exhaustion. * Works alongside the Reception and Billing Team in providing administrative assistance and general office functions necessary to maintain day-to-day operations for Clinical Teams, Medical Providers and Program Staff. * Must use initiative to maintain productivity and meet job requirements. Completes work accurately and according to procedure. Performs work according to department and Management standards. * Understand and abide by all Corporate Compliance, HIPAA, and Security policies and code of conduct by displaying ethical behavior as it applies to the scope and authority of the job. Adheres to the company's Code of Conduct and Business ethics. Good To Know * This position is Remote and is based in Anchorage, Alaska * Full-Time, Non-Exempt * Salary pay range starts at $19.23 per hour to $24.89 per hour based on experience * Eligible for up to 5% in incentive based on organizational and company goals * Student Loan Repayment and Tuition Assistance is Available - Professional Growth is encouraged! * AKBH offers generous benefits including two healthcare options for employees and their dependent children, 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. PTO is accrued at the rate of five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. What We Need from You * Attention to detail and accuracy. * Knowledge of Microsoft Word, managing a multi-phone line and previous Electronic Health Record experience. * Knowledge of private insurance companies and Alaska Medicaid and Medicare, including how to determine coverage and benefits. * Ability to use multiple computer systems simultaneously. * Knowledge of basic medical office functions and procedures. * Knowledge of scheduling an array of medical/clinical services for multiple providers in multiple locations. Alaska Behavioral Health is an Equal Opportunity Employer.

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Andrews AFB, Maryland, US New Jersey, US Anchorage, Alaska, US Aurora Buckley AFB, Colorado, US Boise, Idaho, US Orlando, Florida, US Other 12793 Full-Time Ability to obtain a U.S. Department of Defense (DoD) Secret security clearance Yes - May Consider Full Time Teleworking for this position $95604.6 - $191209.2 **Position Description & Qualifications** **Position Description & Qualifications** Serco is excited to begin support for the **Air Force Modeling and Simulation Support Services** (AFMS3) contract. The primary purpose of this contract is to ensure that the Department of the Air Force (DAF), Department of Defense (DoD), and External Partner Agencies maintain cutting-edge Modeling and Simulation (M&S) capabilities that are secure, interoperable, and efficient. The contractor will provide comprehensive support and innovative solutions that enable the continuous evolution and enhancement of M&S systems, ensuring that the DAF and DoD can effectively prepare for and execute their missions with the highest level of readiness and lethality. **We are looking for current incumbents to apply now! We are excited for you to discover your place on our Serco Team.** As a pivotal component of the AFMS3 team, you'll work alongside a dedicated team of M&S professionals committed to enhancing DoD operational readiness through advanced network communications systems. Serco has exciting opportunities for candidates with varying experience to significantly impact warfighter readiness and operational effectiveness. AFMS3 consists of diverse opportunities, including the following areas of expertise: + Program & Project Management + Cybersecurity & Information Assurance + Systems & Network Engineering + Software & Cloud Development + Modeling & Simulation (M&S) + Instructional Design & Training + Operations & Exercise Support Subject Matter Experts (SMEs) + Data Science & Analytics + Security & Intelligence + Simulation & Instructor Operators + Configuration & Systems Administration + Business & Financial Operations + Support Services & Administration + Science, Research & Innovation CONUS Sites Include: + Anchorage, AK + Andrews AFB, DC + Atlantic City ANGB, NJ + Boise, ID + Buckley SFB, CO + Columbus AFB, MS + Des Moines, IA + Duluth ANGB, MN + Hurlburt Field, FL + Joint Base Elmendorf- Richardson, AK + Joint Base Pearl Harbor-Hickam, HI + Kirtland AFB, NM + Langley AFB, VA + Laughlin AFB, TX + McGhee Tyson AB, TN + Mesa, AZ + National Capital Region & Pentagon, Washington, D.C. + O'Fallon, IL USA + Orlando, FL + Pensacola, FL + Randolph AFB, TX + San Antonio, TX + San Diego, CA + Scott AFB, IL + Seattle, WA + Tinker AFB, Midwest City, OK + Toledo ANGB, OH + Tulsa ANGB, OK + Vance AFB, OK + Wright Patterson AFB, OH + Remote / Hybrid locations OCONUS Sites Include: + Einsiedlerhof AS, Germany + Osan AB, Republic of Korea To be successful in this role you will have: + U.S. citizenship + Ability to obtain a U.S. Department of Defense (DoD) security clearance (Secret or higher may be required for some roles) + Bachelor's degree (or additional years of relevant experience in technical, engineering, cybersecurity, or program management fields in lieu of degree) + Prior experience supporting AFMS, or other DoD M&S programs is strongly desired Submissions to this requisition may be shared with our subcontractor partners on the Serco AFMS3 Team. Positions supporting AFMS3 offer a challenging and rewarding opportunity for those passionate about significantly impacting warfighter readiness. If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Military Veterans and Spouses encouraged to apply! **Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.** **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Assists the program's teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director. Engagement in the mission of Access Alaska and the Five Core Services: Independent Living Skills Training Peer Support Information & Referral Self & Systems Advocacy Transition Essential functions: Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. With supervision from the Program Director, this position provides administrative support to programs teams to allow for efficient delivery of services. Assist with the biweekly Consumer Directed Personal Care Services (CDPCS) time sheet process, to include corrections, processing, and DSP follow up. Assists with the preparation of required paperwork for consumer intakes, 6 months' visits, and renewals. This includes in-house paperwork for all programs, and other required documents as defined by Senior and Disability Services (SDS), other funders or oversight entities. Establishes and maintains positive professional relationships with coworkers, Consumers and their relatives, guardians, representatives, Care Coordinators and community agencies and programs. Ensure that any information necessitating a report to Adult Protective Services or a Critical Incident Report to SDS is done within the required timeframe. Maintains all databases with accurate consumer information; updates Consumer/DSP lists regularly; inputs and maintains CIL Suite and Therap database information. Therap database tasks include set up consumer and DSP profiles, caseloads, and timesheets. Assists with DSP hiring, onboarding, and orientations as needed. In partnership with Human Resources, monitor BCU and CPR renewals and assure that qualifications are up to date and compliant. Assist with DSP evaluations and work availability. Assist with DSPs Therap support, training, and corrections. Assists in the review of timesheets to make sure that the SLA is followed appropriately, including that the DSP has not worked overtime or unauthorized hours. Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed. Printing and mailing of timesheets and other business-related correspondence. Attend and participate in Programs staff meetings as scheduled. Maintains program tracking spreadsheets including but not limited to tracking renewals, 6-month visits, and others. Will maintain regular communication with the Statewide Program Managers on any trends. Preparing program paperwork and consumer paperwork as far as possible to support program associates, independent living advocates, and program managers. Providing support with Service Authorization extensions and renewed authorization date check-ins. Making appropriate contacts and working alongside program staff and program managers to ensure these are processed in a timely fashion. Recurring Medicaid eligibility checks for consumers. Assistance with VA renewals and reports as needed. Serves as a point of contact for Therap troubleshooting and training. Works alongside the Administrative Support Specialist to participate in and facilitate training related to Therap for program admin staff and DSPs. Assisting with maintaining and updating consumer E-Files across programs monthly. Ensuring all required components are present in preparation for recurring file audits. Assist with CIL Suite corrections. Data maintenance and entry into State of Alaska Systems. Other duties as assigned. Required education: High school or general education development (GED) diploma. Positions requirements: Must be 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and/or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality. Preferred skills and Knowledge: Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans. Required skills: Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism. Work environment: In Office and Remote after 6 months Physical demands: Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands. While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus. Equipment Used: Office Equipment, Computer, Android Phones, Printer/Fax/Scanner. Position Type: Full Time, Non-Exempt. Work Hours: Monday through Friday 8-5 Working Authorization: All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval. Expectations: Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality - Integrity - Professionalism - Excellent Work Ethic - Support of AAI's Mission Vision and Values Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.

Peer Support Specialist Reports To: Classification: Clinical Supervisor - Rapid Response Non-Exempt; Hourly; Full-Time Overview The Peer Support Specialist (PSS) position is responsible for working with youth and transition aged youth (ages 13-24) using their own personal experience of recovery from substance use disorder(s) to support others in recovery. A PSS will mentor, educate, and spread the message of recovery to individuals who are new in their recovery journeys. A PSS will provide emotional and social support to VOA clients, and model healthy supportive relationships that encourage sobriety and living a life in recovery. VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community. Essential Functions, Duties & Responsibilities Work with VOA clients to connect them to social supports and replacement culture activities that promote positive lifestyle changes utilizing evidence-based practices and standards as a foundation of service delivery yet enhancing the quality of the service by sharing from a perspective of lived experience. Work as part of our Rapid Response Team to help provide immediate services in the community for those that are in crisis ages 13-24 from Girdwood to Chugiak. This may include going to hospitals, schools, or elsewhere in the community. Support individuals with connections to community resources such as employment, housing, education, and outside community activities that promote recovery. They will coach their peers around how to independently identify needs and access resources. In addition, peer specialists advocate for their peers in treatment setting and within the community. Daily schedule to be aligned with hours of the Rapid Response phone. Monitoring and answering the Rapid Response phone that is shared with other Peer Supports that aligns with the hours of the Rapid Response. Calling those on the waitlist for VOA services to offer interim services. Participate in Transition to Independence Process (TIP) trainings and become competent in the model that will be utilized as the foundational structure of services. Participate in SBIRT trainings and become competent in the model to utilize with community members and local hospital institutions that will promote early screening/intervention and connection to services. Develop and maintain relationships with clients while maintaining healthy and professional boundaries, interacting with the client's in a manner conducive to their safety, dignity, privacy, and security. Work to motivate their peers through positive means, highlighting strengths and resources. PSS can facilitate change through goal setting, education, and skills building Responsible for maintaining no less than 20 hours per week of direct client services (15 billable and 5 non-billable activities). PSS will facilitate therapeutic behavioral health and case management services that assist and enhance one's recovery and integration into the community Complete timely documentation for each recovery service provided. All documentation is to comply with overseeing state or federal guidelines. Additional reports and request may be made from leadership team. Model and teach clients vital life skills that will aid in their success. Peer Support Specialist will be required to drive personal vehicle for client support and will be reimbursed accordingly. Ability to build rapport with clients and staff while maintaining professional boundaries Understanding of being trauma informed and cultural considerations such as race, ethnicity, language and other cultural considerations that could impact peer support work. Maintains client confidentiality and safeguards client information per 42 C.F.R. Part 2 and HIPAA privacy and security regulations. Other duties as assigned. Knowledge, Skills and Abilities Lived experience in addiction and recovery, and/or experience overcoming mental health and symptoms with a minimum of two years of sobriety/recovery of either and must be active in their own recovery by participating in practices that support self-care, health, and over-all well-being. If VOA Alumni, discharged from active client status for 1 year. High School Diploma or equivalent. Has qualifications to be a Qualified Addiction Professional or Peer Support Specialist as defined by the State of Alaska. If not current, can be achieved within 3 years of hire. Qualified Addiction Professional (QAP): Chemical Dependency Certification level II (CDC II) and/or National Certificated Addiction Counselor I (NCAC I) Peer Support Specialist (PSS): The ability to self-identify as someone who has lived experience of recovery from mental illness and/or addiction. A current and valid driver's license Can qualify for VOA's automobile insurance and/or proof of vehicle insurance coverage Reliable transportation Excellent writing and communication skills Ability to work flexible hours (including days, evenings, weekend hours and Holidays.) Ability to safely transport clients in agency's vehicle if required. Ability to participate in recreational activities; such as hikes, and/or indoor/outdoor events with clients. Bilingual in Spanish preferred. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision; consistent sighting of clients. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.

DOE: $28.95 - $31.65 The Peer Support Specialist functions as an interdisciplinary team member, assisting program staff, behavioral health clinicians and other community health professional/non-professional personnel in a Veteran Affairs (VA) suicide prevention program. Peer specialists perform a variety of healing and supportive tasks that include assisting Veterans, active duty military and or their family members in articulating their goals for mental wellbeing, personal wellness, learning, practicing new skills, helping them monitor their progress, assisting them in their social environments by modeling effective coping techniques and self-help strategies based on the peer specialist's own lived experience, and supporting them by advocating for obtainment of effective services. The Peer Support Specialist must have effective communication with coworkers and rural community partners, collaborate with APIA staff and attend required project and division meetings. High School Diploma or equivalent, BS in Human Services preferred. Must be a military veteran who has lived experience receiving behavioral health or substance misuse recovery services, who are committed to their own recovery, and willing to help the in the recovery journey of fellow veterans and active duty service members. Existing knowledge of the area resources available to Veterans strongly preferred. Preferred skills: Mental Health First Aid, S.A.V.E. or QPR Gatekeeper Trainer, Trauma Informed Care, Motivational Interviewing and/or other culturally relevant practice-based. Interest and knowledge of Native lifestyles preferred. Willingness and means to travel. Ability to manage and coordinate program goals and objectives with minimal amount of supervision. Must have a valid Alaska Driver's License. Willing to take training and attend workshops and meetings periodically to enhance job performance and knowledge. Ability to frequently travel to multiple remote locations.

Banyan Treatment Centers is seeking a dedicated Clinical Support team member to assist in the delivery of high-quality behavioral health, mental health and substance use treatment services. This role supports therapists and case managers by contributing to clinical assessments, group facilitation, treatment planning, documentation, and continuity of care in a structured, patient-centered treatment environment. The Clinical Support position plays a role in maintaining clinical operations, supporting patient engagement, and ensuring timely, compliant documentation while collaborating closely with the multidisciplinary treatment team. Position Details Reporting To: Clinical Leadership Schedule: Full-time | Scheduled days to be further discussed Location: Wasilla, AK (On-site) Compensation: $28.50 - $31 hourly (dependent on experience, education and licensure) Key Responsibilities Clinical Care & Treatment Support Participate effectively in multidisciplinary treatment plan reviews, demonstrating preparation and understanding of patient needs, progress, barriers, and treatment strategies. Complete baseline clinical assessments, including biopsychosocial evaluations, in accordance with program standards and supervision requirements. Conduct therapeutic and psychoeducational groups as assigned. Assist therapists and case managers with patient care coordination, clinical tasks, and daily treatment support. Provide coverage for assigned patient caseloads in the absence of primary therapists, as directed and within scope of practice. Patient Engagement & Support Assist patients in identifying and managing external stressors that may impact treatment engagement and progress. Support therapists in family communication, coordination, and documentation related to patient care. Promote patient engagement, accountability, and continuity throughout the treatment process. Documentation, Compliance & Accreditation Complete clinical documentation accurately and within required timeframes in the electronic medical record. Maintain clinical records in accordance with organizational policies, licensure requirements, and accrediting body standards. Demonstrate adherence to confidentiality regulations, ethical standards, and patient privacy requirements. Support discharge planning activities in collaboration with therapists and case managers to ensure continuity of care. Qualifications Bachelor's degree or higher in Social Work, Psychology, or another related Human Services field that qualifies the individual for clinical licensure eligibility. Licensure-eligible or actively pursuing licensure in a behavioral health discipline, where applicable is strongly preferred. Experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred. Adherence to the Healthcare Code of Ethics and professional standards of conduct. Knowledge of state and federal confidentiality regulations. Familiarity with Joint Commission standards and documentation expectations. Strong organizational, communication, and clinical support skills. Ability to work effectively as part of a multidisciplinary treatment team. Why Join Banyan Treatment Centers? Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As a Clinical Support team member, you will: Join a mission-driven organization committed to ethical, compliant, and compassionate care. Play an integral role in supporting clinical services, patient engagement, and treatment continuity. Collaborate with experienced clinicians, case managers, and interdisciplinary treatment teams. Gain valuable experience supporting behavioral health treatment in a structured clinical environment. Enjoy comprehensive benefits for eligible full-time team members, including medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and employee assistance and wellness programs. Apply Now! If you are passionate about supporting clinical care and helping patients progress through treatment and recovery, we encourage you to apply and join the Banyan Treatment Centers team. EOE

The Family Support Staff (FSS) provides support to participants enrolled at Clare House, a shelter for women with children and expectant mothers who are unhoused. This position is a critical member of a family's support team and provides services that align with goals developed by the caregiver in their family support plan. FSS staff use a coaching model of support to help caregivers build assets that contribute to permanent stability once they exit the program. A successful FSS uses Motivational Interviewing to help coach clients through change and incorporates a 2Gen model to contribute to wrap around support for the family. All services are provided through a trauma informed lens and support both caregivers and youth. This position is responsible for maintaining a healthy, safe, trauma informed environment that conveys dignity and respect for clients, staff, and visitors. ABOUT US CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field. Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by: Offering charitable assistance to those in need, especially persons who are poor Developing and conducting programs to strengthen and support families and the dignity of the human spirit Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity And advocating for social justice for the common good of all ABOUT OUR PROGRAM/DEPARTMENT Clare House operates 24 hours a day, every day of the year, serving women with children and expectant mothers who are unhoused. The shelter provides individual rooms along with food, clothing, and other personal hygiene items for up to 23 families at a time. Program staff facilitate many types of services designed to assist families with recognizing their resilience and build assets to move into permanent housing and remain stable. Must love kids! Children make up about two thirds of the people staying in the program; there are youth focused activities hosted in the facility and community. Staff embrace a team spirit and enthusiastically support one and other to contribute to a thriving community. REQUIRED COMPETENCIES Accountability: Takes ownership for delivering on commitments; accepts responsibility for mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to adjust to improve their effectiveness; courage to have difficult conversations. Initiative: Ability to identify the need for change and take steps to begin and follow through with plans to make the change. Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change. Confidentiality: Maintains the highest level of confidentiality regarding CSS's records and information. Appropriately uses internal confidential information for business purposes only. Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message. Cultural Humility: Practices self-reflection and mindfulness of power imbalances in service delivery. Seeks to learn from others and build relationships based on mutual respect. Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions. Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles. Teamwork: Interacts with people effectively. Encourages and respects the input of all team members. Communicates openly and honestly. Cooperates within the team and across the agency. Stress Tolerance: Displays emotional resilience. Deals with difficult and adverse events while maintaining professionalism and caring. Responds appropriately in the face of tension, emotion, and resistance. Seeks support from others when necessary and uses appropriate coping techniques. Empathy: Provides empathy towards clients who are receiving services. Focuses on individualizing care based on people's needs. Provides nonjudgmental services. Knowledge Of: Trauma informed services Principles of good customer service Professional boundaries Skills: Proficient use of Microsoft Office products Able to document services using professional written communication Able to gather information and assess participant situation rapidly and accurately. Efficient use of time and time management skills. Ability to complete data entry and paperwork Able to describe services clearly for the audience and encourage participation. Able to build relationships and make others feel valued. Goal and outcome oriented. Able to think critically, identify problems, and offer solutions. Demonstrate an eagerness to learn and grow professionally. RESPONSIBILITIES Perform all duties in a manner that reinforces tenets of trauma informed care; conveys dignity and respect; and shows kindness and positive regard for others. Complete schedules shifts, be on time and follow attendance policies. Complete shift change with co-workers. Read emails, staff communication log and participant log in the beginning of your shift. Hourly Security Walks: Monitor shelter/property for safety and cleanliness concerns. Donation Process: Accept (in-kind slip), process, store or discard donations throughout the day. Kitchen duties: Rotate, Store and Date food that are donated. Maintenance request: Able to complete request for shelter needs, safety concerns. Mail procedures: Accept, sort, and distribute mail. Personal Care Items: Complete all requests made by participants in a timely manner. Shelter Cleanliness: Provide cleaning supplies, post and check chore assignments. Customer Service: Answer the phone courteously at all times. Give directions, route calls as needed. Conduct phone screenings, log information & referrals. Complete intakes and discharges. Complete Critical Incidents and OCS reports Work under and demonstrate the Trauma Informed Care approach Provide crises intervention as needed List items needed for Program Director to purchase. Facilitate groups and meetings Other tasks or projects as assigned QUALIFICATIONS Minimum Education Qualification: High School Diploma or GED. Minimum Experience Qualification: One (1) year experience in human services, customer service, or related experience. Ability to make sound decisions based on information available. Ability to work flexible hours, including days, evenings, weekend hours and holidays. Ability to safely transport clients in agency's vehicle if required. Ability to participate in indoor/outdoor events with clients. A relevant combination of education and experience may be considered. WORK ENVIRONMENT The work environment is busy and high energy. The physical site is a shelter with 23 individual rooms with other shared spaces for laundry, food preparation, and dining. May be subjected to interruptions throughout the workday. Physical demands: Occasional lifting of up to 25 pounds. Rarely sit or stand at a desk for several hours at a time. Ability to climb and descend stairs. Travel: Travel out of Alaska is rare. Rarely travel within Anchorage is required. Location: Clare House, 4110 Spenard Road, with rare travel to other CSS locations in Anchorage. Friday-Tuesday 12pm-8pm

We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, total WiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. SPECIFIC TASK DESCRIPTION * Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. * Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. * Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA * Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. * Simultaneously use a wide range of MTA's application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. * Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. * Maintain a high level of familiarity with constantly evolving MTA's products and services to allow for analysis, troubleshooting and sales processes. * Support all Field Support Technicians. * Refer unresolved service issues to the Business/Field Dispatch Triage team. * Provide input for updating the Support Center information and knowledge database. * Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests. * Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. * Provide a professional demeanor at all company events. * Perform other duties as assigned. Required Qualifications: EDUCATION: High School Diploma or GED required IT Degree preferred MTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferred WORK EXPERIENCE: Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential. JOB QUALIFICATIONS (Knowledge, Skills, Abilities): * Must be 18 years or older. * Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and personal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment. * Ability to type 45 words per minute highly desirable. * Past System Administration experience strongly desired. * Strong analytical and problem-solving skills. * Ability to analyze and troubleshoot customer's problems via, telephone, chat, email or other venues. * Ability to maintain knowledge of current industry standards and keep up with new technology. * Ability to communicate professionally, accurately, and effectively, both verbally, written, as well as on the telephone. * Ability to understand and respond to user questions in an effective and courteous manner. * Ability to convey technical procedures and directions in layman's terms. * Ability to multi-task in a high stress working environment while remaining fluid to the demands of our customers and internal agents. * Ability to work and excel in a team environment. * Advanced knowledge in all currently supported operating systems Android, iOS, Windows, Macintosh, Internet Explorer, Safari, Chrome, various Email clients, and connection programs. * Advanced knowledge in personal computer operations, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office, Word, Excel, Access, PowerPoint, etc.). * Advanced knowledge of Internet threats such as worms, virus's, hacks, Trojans, hijackers that could affect our customer's ability to utilize our product effectively. * Strong understanding of how DNS, POP3, IMAP and SMTP function along with other various networking protocols and ports. * Advanced knowledge of network LAN, WAN and Wi-Fi based technologies. * Understanding of, sensitivity to and respect for the diverse economic, cultural and ethnic backgrounds of the company's customer base. * Must be able to pass Abilities assessment within 90 days of hire. * Must obtain MTA and Tech + Certification within 90 days of hire. * Must obtain Comp TIA A+ Certification within 1 year of hire. * full (PDF) job description available upon request* Employment Type: Full - Time Compensation Type: Hourly Wage

Job Description As part of the Subway Team, you will focus on four main things: Providing an excellent Guest experience Preparing and serving great food Keeping restaurants clean and beautiful Being a Team player Key parts of your day to day will consist of: Working with our Guests to knowledgeably recommend meal options and fulfill their orders from start to finish Upholding food safety standards as you prepare and serve fresh food daily Working with your teammates to keep all areas of the restaurant clean while maintaining a pleasant atmosphere for our Guests As a Subway Team Member, you'll have access to: Brand partnership discounts Scholarship Opportunities Opportunity to earn University course credits Hands on career experience in a restaurant business PREREQUISITES Education: Some high school or equivalent Experience: No previous experience required ESSENTIAL FUNCTIONS Ability to understand and implement written and verbal instruction. Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally. *You will receive training on your roles and responsibilities Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location

Job Description Banyan Treatment Centers is seeking a dedicated Clinical Support team member to assist in the delivery of high-quality behavioral health, mental health and substance use treatment services. This role supports therapists and case managers by contributing to clinical assessments, group facilitation, treatment planning, documentation, and continuity of care in a structured, patient-centered treatment environment. The Clinical Support position plays a role in maintaining clinical operations, supporting patient engagement, and ensuring timely, compliant documentation while collaborating closely with the multidisciplinary treatment team. Position Details Reporting To: Clinical Leadership Schedule: Full-time | Scheduled days to be further discussed Location: Wasilla, AK (On-site) Compensation: $28.50 - $31 hourly (dependent on experience, education and licensure) Key Responsibilities Clinical Care & Treatment Support Participate effectively in multidisciplinary treatment plan reviews, demonstrating preparation and understanding of patient needs, progress, barriers, and treatment strategies. Complete baseline clinical assessments, including biopsychosocial evaluations, in accordance with program standards and supervision requirements. Conduct therapeutic and psychoeducational groups as assigned. Assist therapists and case managers with patient care coordination, clinical tasks, and daily treatment support. Provide coverage for assigned patient caseloads in the absence of primary therapists, as directed and within scope of practice. Patient Engagement & Support Assist patients in identifying and managing external stressors that may impact treatment engagement and progress. Support therapists in family communication, coordination, and documentation related to patient care. Promote patient engagement, accountability, and continuity throughout the treatment process. Documentation, Compliance & Accreditation Complete clinical documentation accurately and within required timeframes in the electronic medical record. Maintain clinical records in accordance with organizational policies, licensure requirements, and accrediting body standards. Demonstrate adherence to confidentiality regulations, ethical standards, and patient privacy requirements. Support discharge planning activities in collaboration with therapists and case managers to ensure continuity of care. Qualifications Bachelor's degree or higher in Social Work, Psychology, or another related Human Services field that qualifies the individual for clinical licensure eligibility. Licensure-eligible or actively pursuing licensure in a behavioral health discipline, where applicable is strongly preferred. Experience in behavioral health, mental health, and/or substance use disorder treatment settings, preferred. Adherence to the Healthcare Code of Ethics and professional standards of conduct. Knowledge of state and federal confidentiality regulations. Familiarity with Joint Commission standards and documentation expectations. Strong organizational, communication, and clinical support skills. Ability to work effectively as part of a multidisciplinary treatment team. Why Join Banyan Treatment Centers? Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As a Clinical Support team member, you will: Join a mission-driven organization committed to ethical, compliant, and compassionate care. Play an integral role in supporting clinical services, patient engagement, and treatment continuity. Collaborate with experienced clinicians, case managers, and interdisciplinary treatment teams. Gain valuable experience supporting behavioral health treatment in a structured clinical environment. Enjoy comprehensive benefits for eligible full-time team members, including medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and employee assistance and wellness programs. Apply Now! If you are passionate about supporting clinical care and helping patients progress through treatment and recovery, we encourage you to apply and join the Banyan Treatment Centers team. EOE

Reports to: Consumer Lending Title Supervisor Functions Supervised: None Primary Functions: Focus on the accurate and efficient administration of loan-related tasks while providing support and information to members, including processing paid collateral notes and releasing titles. Duties and Responsibilities: Verify the paid status of loans by reviewing daily paid loan activity. Release titles to the appropriate individuals or entities upon loan payoff. Maintain accuracy in the title tracking system through precise data entry. Process authorizations for loan payoffs, including verifying payments received and collateral ownership. Respond to routine inquiries and requests for lien satisfactions in a timely and professional manner. Manage a moderate volume of inbound and outbound telephone interactions while manually processing and administering physical documents and records. Perform other assigned duties as required. Qualifications Education: High school graduate or equivalent. Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Use of 10-key calculator and the ability to type 45 wpm. Ability to communicate effectively. Six months of clerical experience. Tenure: Assignment to Consumer Lending Title Support Specialist I (Category 16) or Consumer Lending Title Support Specialist II (Category 15) requires meeting proven acceptable performance standards as established by management. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Consumer Lending Title Support Specialist I (Category 16): $40,241 - $57,142 annually Consumer Lending Title Support Specialist II (Category 15): $42,254 - $60,844 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Job Description Administrative Resources Specialist |Alaska Behavioral Health Billing Department Who We Are Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are proud to be part of a dedicated team committed to ending the stigma around mental health and changing the lives of our clients for the better. About the Team The Administrative Resource Specialist, under the supervision of the Revenue Cycle Manager, works alongside the Reception team in performing quality customer service to all internal and external Alaska Behavioral Health (AKBH) customers. In addition to customer service, this position provides financial assistance to AKBH consumers and administrative assistance to members of the Clinical and Medical Teams and the Billing Department. What You'll Do Welcomes new clients in a pleasant, efficient, and professional manner while relaying insurance coverage information, client responsibility, and payment options. Financial Resource Functions: Assists with collection and review of insurance verification to determine a consumer's eligibility, coverage, and benefits; collects proof of income and assists consumer in completing a sliding fee scale when appropriate. Meets with consumer to explain determination of benefits and any financial responsibilities they may have. Assists consumer in setting up a payment plan when applicable. Assists with ongoing collection of financial resource information on an as needed basis such as: updated private insurance cards or Medicare/Medicaid cards, guardian/guarantor information, demographic information, co-payments, and prior authorizations. Communicates information regarding coverage and benefits, sliding fee scale, payment plan, change in payor source, guardian information or demographic information to the Billing and Clinical Records Department in a timely manner. Answers incoming insurance related inquiries in a timely manner relaying necessary information to both internal and external parties. Forecasts payer authorization needs based on client insurance verification. Tracks and obtains payer authorization as needed, renewing authorizations prior to expiration or exhaustion. Works alongside the Reception and Billing Team in providing administrative assistance and general office functions necessary to maintain day-to-day operations for Clinical Teams, Medical Providers and Program Staff. Must use initiative to maintain productivity and meet job requirements. Completes work accurately and according to procedure. Performs work according to department and Management standards. Understand and abide by all Corporate Compliance, HIPAA, and Security policies and code of conduct by displaying ethical behavior as it applies to the scope and authority of the job. Adheres to the company's Code of Conduct and Business ethics. Good To Know This position is Remote and is based in Anchorage, Alaska Full-Time, Non-Exempt Salary pay range starts at $19.23 per hour to $24.89 per hour based on experience Eligible for up to 5% in incentive based on organizational and company goals Student Loan Repayment and Tuition Assistance is Available - Professional Growth is encouraged! AKBH offers generous benefits including two healthcare options for employees and their dependent children, 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. PTO is accrued at the rate of five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. What We Need from You Attention to detail and accuracy. Knowledge of Microsoft Word, managing a multi-phone line and previous Electronic Health Record experience. Knowledge of private insurance companies and Alaska Medicaid and Medicare, including how to determine coverage and benefits. Ability to use multiple computer systems simultaneously. Knowledge of basic medical office functions and procedures. Knowledge of scheduling an array of medical/clinical services for multiple providers in multiple locations. Alaska Behavioral Health is an Equal Opportunity Employer.

Peer Support Specialist SUD Reports To: Support Supervisor, Integrated Services Classification: Non-Exempt; Hourly; Full-Time The Peer Support Specialist (PSS) position is responsible for working with youth and transition aged youth (ages 14-24) using their own personal experience of recovery from substance use disorder(s) to support others in recovery. A PSS will mentor, educate, and spread the message of recovery to individuals who are new in their recovery journeys. A PSS will provide emotional and social support to VOA clients, and model healthy supportive relationships that encourage sobriety and living a life in recovery. VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery support to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community. Essential Functions, Duties & Responsibilities Work with VOA clients to connect them to social supports and replacement culture activities that promote positive lifestyle changes utilizing evidence based practices and standards as a foundation of service delivery, yet enhancing the quality of the service by sharing from a perspective of lived experience. Provide outreach support services to community members/families that are struggling with a loved one's addiction. PSS will make home visits to support families in talking with their youth about the benefits of living a lifestyle of recovery. Support individuals with connections to community resources such as, employment, housing, education, and outside community activities that promote recovery. They will coach their peers around how to independently identify needs and access resources. In addition, peer specialists advocate for their peers in treatment setting and within the community. Participate in Transition to Independence (TIP) trainings and become competent in model that will be utilized as the foundational structure of services. Participate in SBIRT trainings and become competent in the model to utilize with community members and local hospital institutions that will promote early screening/intervention and connection to services. Develop and maintain relationships with clients while maintaining healthy and professional boundaries, interacting with the client's in a manner conducive to their safety, dignity, privacy, and security. Work to motivate their peers through positive means, highlighting strengths and resources. PSS can facilitate change through goal setting, education, and skills building PSS will facilitate therapeutic behavioral health and case management services that assist and enhance one's recovery and integration into the community Complete timely documentation for each recovery service provided. All documentation is to comply with overseeing state or federal guidelines. Additional reports and request may be made from leadership team. Model and teach clients vital life skills that will aid in their success. Peer Support Specialist will be required to drive personal vehicle for client support and will be reimbursed accordingly. Ability to build rapport with clients and staff while maintaining professional boundaries The willingness to utilize your wealth of experience by sharing your story of recovery and resilience to give hope and optimism to others beginning their journey Understanding of being trauma informed and cultural considerations such as race, ethnicity, language and other cultural considerations that could impact peer support work. Maintains client confidentiality and safeguards client information per 42 C.F.R. Part 2 and HIPAA privacy and security regulations. Regular and frequent transportation of Day tx, and or Integrated Clients; AM and or PM possible, at discretion of supervisor Facilitate &/ Group coverage Other duties as assigned per supervisor(s) Knowledge, Skills and Abilities Lived experience in addiction and recovery, and/or experience overcoming mental health and symptoms with a minimum of two years of sobriety/recovery of either and must be active in their own recovery by participating in practices that support self-care, health, and over-all well-being. If VOA Alumni, discharged from active client status for 1 year. High School Diploma or equivalent. Has qualifications to be a Qualified Addiction Professional or Peer Support Specialist as defined by the State of Alaska. If not current, can be achieved within 3 years of hire. Qualified Addiction Professional (QAP): Chemical Dependency Certification level II (CDC II) and/or National Certificated Addiction Counselor I (NCAC I) Peer Support Specialist (PSS): The ability to self-identify as someone who has lived experience of recovery from mental illness and/or addiction. A current and valid driver's license Can qualify for VOA's automobile insurance and/or proof of vehicle insurance coverage Reliable transportation Excellent writing and communication skills Ability to work flexible hours (including days, evenings, weekend hours and Holidays.) Ability to safely transport clients in agency's vehicle if required. Ability to participate in recreational activities; such as hikes, and/or indoor/outdoor events with clients. Bilingual in Spanish preferred. Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire. Ability to provide current credentials and if not current, willing to work towards certification requirements and obtain QAP within 3 years of hire. Working Conditions The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday. While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision; consistent sighting of clients. Acknowledgement Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.