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Support associate jobs in Ankeny, IA - 168 jobs

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  • Policy Link Annuity Support Analyst

    Coforge

    Support associate job in Des Moines, IA

    Job Title: Policy Link Annuity Support Analyst Skills: Policy Link, Cobol, Annuity, SQL Experience: 10+ years Duration: Fulltime We at Coforge are hiring a Policy Link Support Analyst the following skillset : 1.)10+ years of experience in Production Support for PolicyLink annuity system 2.) Hands on experience in MicroFocusCOBOL,.Net/C#, WinForms and SQL. 3.) Good knowledge of Policy Admin System Annuity systems. 5.) Knowledge of annuity products (fixed, indexed, variable, deferred). 6.) Knowledge of Agile SDLC methodologies. 7.) Good understanding of ITIL processes (Incident, Problem, Change Management). 8.) Proficiency in SQL for database queries and troubleshooting. 9.) Experience with Control-M job scheduling and monitoring. 10.) Familiarity with Visual Studio Debugger for code-level issue resolution. 11.) Excellent problem-solving and analytical skills. 12.) Strong communication and collaboration abilities.
    $39k-69k yearly est. 14h ago
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  • Product Support Specialist

    MH Equipment Company 4.0company rating

    Support associate job in Des Moines, IA

    is for Mariotti USA, a division of MH Equipment Company. About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at ******************** Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction. Job Responsibilities: Provide dealers with service and parts support, application support, and corresponding order administration. Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor. Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis. Maintain accurate company records and transactional activity including all sold and installed unit master file. Capture and retain all PDI documentation. Maintain internal systems and files to reflect current pricing and other relevant information. Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting. Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns. Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering. Prepare new units for delivery to the dealer or end-user, including any required modification. Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc. Assist in research and development of existing and prospective product lines. Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies. Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections. Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance. Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials. Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting. Adhere to Company Policies and Work Rules. Perform other duties as assigned. Position Requirements: Primary core value of integrity. Technical background and knowledge of the material handling industry is a plus but not required. Excellent verbal and written communication and comfortable speaking to groups and individuals. Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel. Strong customer service skills. Valid driver's license with good driving record. Able to meet the physical requirements of the job. Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime. Benefits: Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation. Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop. Generous PTO: Paid vacation, holidays, personal, sick days, charity time off. Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability. Company Support: Continuous training, safe working environment. Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer
    $24k-28k yearly est. 1d ago
  • Information Technology Support Engineer

    Teceze

    Support associate job in Marshalltown, IA

    Hi, 🚀 New Opportunity - IT Support Engineer 🚀 We're working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their team in Marshalltown, IA. Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: Marshalltown, IA Onsite Work Full Time Start date: 12th January 2026 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support Why Apply? This is a fantastic chance to work on a high-profile project in Marshalltown, IA. # Please share your resume directly to : Email: *******************************
    $55k-79k yearly est. 14h ago
  • Client Support Associate

    FOQ

    Support associate job in Des Moines, IA

    Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $30k-53k yearly est. Auto-Apply 60d+ ago
  • 1st Shift Utility Support Associate - CCRTE

    Mom's Meals

    Support associate job in Grinnell, IA

    The CCRTE Utility Support Associate assists Machine Operators and helps the team to meet production requirements by helping on the assembly line across 3 areas: a blanching area, a fast freeze and bagging area, and a packaging area. Schedule: Monday - Thursday from 6:00am - 4:00pmPosition responsibilities may include, but not limited to Complete assembly line work, lifting 20 - 50 lbs items at a rate of about one item per minute, following the rate of production requirements Safely and quickly handle product, ensuring measurements and weights are accurate and boxes and bags are properly sealed and labeled Assist in making boxes, stacking, wrapping pallets, and other packaging and product movement activities Assist in sanitation of machinery, using appropriate sanitation techniques with proper chemical handling Follow GMP's and food safety guidelines, ensuring USDA and FDA standards are met Required Skills and Experience Prior manufacturing experience Excellent performance and attendance record, a good food and general safety record, and a motivated team player Demonstrated commitment to Good Manufacturing Practices (GMPs) and other food safety rules Demonstrated behaviors consistent with our Core Values: Teamwork, Relentlessly Dependable, Appreciation & Respect, Innovation & Constant Improvement, & Nourishing Our Customers Preferred Skills and Experience Assembly line experience Pallet jack and forklift experience Physical requirements Regularly required to use hands to feel, grab, or operate objects, tools, and controls while reaching with hands and arms Frequently required to stand, communicate, and listen Occasionally required to walk, stoop, kneel or crouch Occasionally lift and/or move up to 50 pounds Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Able to perform repetitive movements Able to work in variable temperatures (cold/hot) Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
    $30k-54k yearly est. Auto-Apply 24d ago
  • Services Support Specialist

    Orchard Place

    Support associate job in Des Moines, IA

    Why Orchard Place? At Orchard Place, we are dedicated to building a brighter future for children and families through compassionate care, early intervention, and community integration. Join our team and be part of a mission-driven organization that values inclusion, and continuous improvement. Job Title: Services Support Specialist Pay for this position is posted at: $21.00 hourly Position Overview: The Services Support Specialist provides essential support for the professional development and community development for the Child Care Resources & Referral (CCR&R) Region 4. This role ensures that training and community outreach efforts are coordinated effectively and delivered with a Trauma-Informed Care, strengths-based, and multi-occurring perspective. Key Responsibilities: Participate in statewide Iowa CCR&R system-building activities. Collaborate with the Professional Development Specialist to maintain CCR&R training and trainer approval systems and statewide training policies. Respond to requests for information or assistance at the state level as directed. Demostrate working knowledge of Iowa's training registry, I-Power. Coordinate and monitor training logistics: Ensure professional development policies are followed. Assist with developing regional professional development plans for HHS-funded core series trainings and other professional development offerings. Support professional development activities including scheduling, attending, monitoring events, documenting attendance, and follow-up communication. Plan and attend regional professional development planning meetings. Schedule and facilitate trainings, which may occur outside normal business hours. Secure training locations, prepare audiovisual equipment, handouts, and attendance records. Provide technical assistance to child care providers in accessing I-Power. Develop tools to increase the number of available child care slots in the region, particularly underserved areas. Engage with community members to identify child care needs and available resources. Participate in community and stakeholder meetings to address child care access and impact. Support statewide meetings with HHS and CCR&R staff regarding provider recruitment and child care needs. Maintain data on child care recruitment and business outreach; assist with reporting. Prepare and distribute outreach materials for businesses, communities and events. Partner with consultants to coordinate and host peer-to-peer provider events. Complete required documentation. Qualifications: Bachelor's degree in Early Childhood or Elementary Education with an Early Childhood Endorsement and formal education in adult learning OR two years of experience delivering successful adult education. Experience in early care and education programs preferred. Strong computer skills, including database management and Excel proficiency. Valid driver's license and driving record that meets agency guidelines. What are some of the things our current staff enjoy while working here? Enjoy a competitive benefit and time off package. Make a significant impact on and provide valuable input in promoting quality childcare in Iowa. Work with a supportive team to provide the best resources and support to our clients. Receive professional development and training opportunities. Criminal and abuse registry checks completed as required by Orchard Place's licensing and accreditation standards.
    $21 hourly 48d ago
  • Client Support Specialist I

    Eurofins USA Food Testing

    Support associate job in Des Moines, IA

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description 1st Shift (Monday - Friday) 8am - 5pm ( Macronutrients) Hybrid 1.Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone. 2. Responds to client requests in the timeframe set by the Service Level Agreement. 3. Ensures clients receive clear communication, good service, and fast turn-around times. 4. Clearly translates and explains technical information, sample and/or testing problems to clients. 5. Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations. 6. Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction. 7. Understands when and how to file customer complaints. 8. Able to answer basic questions and know where to find information, through technical managers and/or specialists within department, or other available electronic resources. 9. Exercises understanding of major ENAC service offerings and some understanding of other lab offerings. 10. Assists in maintaining, ordering, and shipping supplies to clients. 11. Clerical support to include, but not limited to, quote preparation. 12. Manages time in a manner that ensures productivity. 13.Able to use and have working knowledge of required systems. 14. Maintains an orderly, clean, and safe work area. 15.Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management. 16. Maintains cooperative working relationships with company employees. This includes “intra” and “inter” Business Unit employees. 17.Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers. 18.Possesses basic knowledge of relevant industry field as assigned (ex: feed/grain, pet food, human food products, etc.). 9/9/2021 ENAC - JD-FRM16658 - Project Coordinator 1, ver. 2 ***************************************** 3/4 19.Awareness of client service role within the organization. Acts as representative of the client. 20. Displays positive attitude and willingness to learn new skills. 21.Some travel may be required to assist in trade shows or occasional client visits. 22.Other duties as assigned. Qualifications Excellent interpersonal, organizational, and analytical skills. Excellent communication skills. Responsive, independent problem solver and action oriented Team player - displays positive attitude and willingness to learn new skills. Undergraduate degree in scientific field of study with no experience OR Associate degree with 2 years of client management or customer service experience. Customer service experience preferred Experience in a laboratory environment preferred Some college training in science, or science background, or equivalent preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Applicants living in a commutable distance of Des Moine are encouraged to apply. Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
    $27k-37k yearly est. 4d ago
  • Client Support Specialist I

    Eurofins Horti

    Support associate job in Des Moines, IA

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description 1st Shift (Monday - Friday) 8am - 5pm ( Macronutrients) Hybrid 1.Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone. 2. Responds to client requests in the timeframe set by the Service Level Agreement. 3. Ensures clients receive clear communication, good service, and fast turn-around times. 4. Clearly translates and explains technical information, sample and/or testing problems to clients. 5. Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations. 6. Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction. 7. Understands when and how to file customer complaints. 8. Able to answer basic questions and know where to find information, through technical managers and/or specialists within department, or other available electronic resources. 9. Exercises understanding of major ENAC service offerings and some understanding of other lab offerings. 10. Assists in maintaining, ordering, and shipping supplies to clients. 11. Clerical support to include, but not limited to, quote preparation. 12. Manages time in a manner that ensures productivity. 13.Able to use and have working knowledge of required systems. 14. Maintains an orderly, clean, and safe work area. 15.Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management. 16. Maintains cooperative working relationships with company employees. This includes “intra” and “inter” Business Unit employees. 17.Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers. 18.Possesses basic knowledge of relevant industry field as assigned (ex: feed/grain, pet food, human food products, etc.). 9/9/2021 ENAC - JD-FRM16658 - Project Coordinator 1, ver. 2 ***************************************** 3/4 19.Awareness of client service role within the organization. Acts as representative of the client. 20. Displays positive attitude and willingness to learn new skills. 21.Some travel may be required to assist in trade shows or occasional client visits. 22.Other duties as assigned. Qualifications Excellent interpersonal, organizational, and analytical skills. Excellent communication skills. Responsive, independent problem solver and action oriented Team player - displays positive attitude and willingness to learn new skills. Undergraduate degree in scientific field of study with no experience OR Associate degree with 2 years of client management or customer service experience. Customer service experience preferred Experience in a laboratory environment preferred Some college training in science, or science background, or equivalent preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Applicants living in a commutable distance of Des Moine are encouraged to apply. Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
    $27k-37k yearly est. 8h ago
  • Dekstop Support

    Arete Technologies 4.5company rating

    Support associate job in Des Moines, IA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to: -Handle difficult situations with clients and turn them into a win for the desktop support team -work trouble tickets from the system -be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on -solve issues desk side and through remote desktop -answer how to questions and resolve issues related to applications, printers, connectivity -setup and install new PCs, -maintain a positive outlook, be professional, and provide excellent customer service Greater detail outlined in the skills matrix. Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week More than 4 years of relevant experience and preferred education of 2-year degree or equivalent technical study Qualifications Local only Additional Information Best Regards Alka Bhatia
    $27k-35k yearly est. 8h ago
  • Intensive Support Professional- 12 hours shift 7AM-7PM

    Candeo 3.9company rating

    Support associate job in Johnston, IA

    Full-time Description At Candeo we are looking for team members who are passionate and empathetic towards others and truly want to make a difference by caring and empowering those in need. Candeo is a non-profit that is focused on helping, supporting, and teaching people to live their best lives. We are committed to nurture an inclusive culture and a learning-based work environment to our employees. Apply now to learn more! Job Types: Fulltime Schedule: Three 12-hour days, one on call day Day shift - 7am-7pm Mandatory weekend availability and experience working with clients with mental health diagnoses Pay: Weekdays -19.50/hr & Weekends $29.25 Benefits: Health, Dental, and Vision Insurance Short-Term Disability & Long-Term Disability Life Insurance 401k PTO What You Do: Understand Chronic Mental Illness and symptomology and be able to adjust intervention strategies Assess and implement client's Life Plan Obtain and maintain required HCBS and Mental Health Training Follow safety practices and procedures Work effectively within a team Respect the clients right to privacy and the confidentiality requirements of Candeo Attend organizational and client-specific training and provide input and perspective Comply with documentation policies by submitting accurate and timely paperwork, including progress notes, timesheets, expense logs and other required reports. Support Candeo's Mission to inspire clients to achieve their personal goals Educate the client about the consequences and management of both decisions and symptoms Other duties assigned Requirements High School Diploma or equivalent Two years of Mental Health and/or Dual Diagnosis experience Valid Iowa Driver's License Proof of State of Iowa Vehicle Insurance coverage in your name Valid cell phone and address High level of literacy in spoken and written English Demonstrated effective interpersonal skills Proficient in Microsoft software and applications General understanding of Mental Health supports Pass all required training Set appropriate staff/client boundaries Understand and adjust to client mental health crisis Learn working knowledge of the community Work successfully, unsupervised Negotiate and handle conflict as necessary Travel in counties served by Candeo Pass all background checks ran by Candeo Possess a motor vehicle that meets the required operational and maintenance guidelines Salary Description Weekdays - $ 19.50/hr & Weekends -$29.25 /hr
    $19.5-29.3 hourly 10d ago
  • Managed IT Services Senior Associate, Tier 2

    RSM 4.4company rating

    Support associate job in Des Moines, IA

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. Responsibilities: * Provide phone and email technical support for end-users to resolve any hardware or software issues * Technicians will be in a phone queue answering calls from clients during peak hours * Support and troubleshoot workstations, servers and network related issues * Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients * Monitor and troubleshoot client backups * Escalate client issues through the proper channels * Manage cases according to defined case impact and priority * Maintain client security standards and confidentiality of information * Clearly document support issues and all resolution steps in RSM's ticketing system * Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption * Update cases and communicate with clients as required until issue is closed Required Qualifications: * 1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role. Preferred Qualifications: * Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment * Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required * Bachelor's degree (BA/BS) from an accredited 4-year school is a plus * Experience with Office 365 Administration and associated workloads including Email and SharePoint * Fundamental understanding of TCP/IP Networking * Experience with firewalls, such as Cisco, SonicWALL and Meraki * Experience with VMWare ESX hosts and vSphere Client for administration * Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. * Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN * Experience with Apple Hardware and MAC OS X * Experience with enterprise mobile devices At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $67,000 - $126,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
    $67k-126.5k yearly Easy Apply 4d ago
  • Loan Workout Legal Support Specialist

    Stratacuity

    Support associate job in Des Moines, IA

    Client: Financial Services Team: CCS Legal Remedies Job Title: Loan Workout Legal Support Specialist Contract Length: 12+ months Rate: $20-25/hr Interview Process: 1 round phone interview Top Requirements: * 6+ months of Loan Workout or Commercial Lending experience. * Ability to review legal documents, interpret legal terms, and ensure information accuracy. * Familiarity with account processing, legal procedures, and working with third-party service providers or law firms. * Proficiency in Microsoft Excel, Word, and Teams. * Desirable but not required: Experience with ECAR system and litigation or law firm support. Plusses: * Experience working with legal documents and understanding legal processes. * Prior work supporting litigation, law firms, or financial institutions. Job Summary: In this contingent resource assignment, the candidate will support the CCS Legal Remedies department by performing back-office processing of moderate to low-risk transactions on customer accounts. They will update account reports, notify outside firms of case progress, and ensure account information is accurate, all within a legal and financial context. Day-to-Day Responsibilities: * Review account requests using ECAR, prioritizing requests from oldest to newest. * Process both simple and complex legal or account-related requests. * Handle documentation and communicate with external legal or third-party firms as cases move through legal procedures. * Ensure accuracy of account information and legal documentation. * Support the team in legal and account review tasks, using Microsoft Office tools and possibly ECAR. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Des Moines, IA, US Job Type: Date Posted: January 7, 2026 Similar Jobs * Legal Attach Specialist - Garnishment * Technology Support Specialist * Whole Loan Data Analyst * Technology Support Specialist - Appleton * Technical Support Specialist
    $20-25 hourly 1d ago
  • Territory Support Specialist (Field/Travel)

    Vontier

    Support associate job in Des Moines, IA

    The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership. **Key Responsibilities:** + Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees. + Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory. + Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion. + Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration. + Prepare detailed reports summarizing findings from territory surveys and eligibility assessments. + Collaborate with the franchise sales team to align territory plans with overall business objectives. **WHO YOU ARE (Qualifications)** + Strong interpersonal and communication skills to effectively engage with shop owners and managers. + Ability to conduct detailed surveys and analyze geographic and business data. + Self-motivated with excellent organizational skills and attention to detail. + Previous experience in franchise development, sales, or territory management is a plus. + Valid driver's license and willingness to travel within assigned territories. + The position requires approximately 90% overnight travel. + Must Live within 30 miles of an Airport + High School Diploma Required. The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . **BENEFITS** Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 3 floating holidays + 10 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $50k yearly 60d+ ago
  • SIU Support Specialist

    Berkley 4.3company rating

    Support associate job in Urbandale, IA

    Company Details "Our Company provides a state of predictability which allows brokers and agents to act with confidence." Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Along the way, we've been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. Today the Berkley brand comprises more than 60 + businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by our Executive Chairman, founder and largest shareholder, William. R. Berkley and our President and Chief Executive Officer, W. Robert Berkley, Jr., W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth. The Company is an equal employment opportunity employer. Responsibilities The SIU Support Specialist will be responsible for conducting background investigations through research, analysis and interpretation in the area of public record databases, online data sources and social media to support SIU and Claim departments. • Conduct comprehensive background investigations, social media searches and monitoring • Conduct thorough searches and determine best resource for obtaining data • Validate accuracy of extracted data to ensure it is related • Ability to analyze and interpret multiple data sources for relevant information to properly complete inquiry request • Document findings in a detailed, timely and accurate report • Captures all requests correctly in the SIU tracking system • Maintain knowledge of privacy regulations and compliance requirements • Assist SIU and Claims, in a support capacity, with the investigation of the claim Qualifications • Minimum of one to three years of insurance experience • Knowledge of insurance claims handling processes • Prior experience conducting investigative work is preferred but not required • Advanced problem solving and research skills • Ability to extract data and cross reference resources • Strong knowledge of third-party public record databases, social media, and search engines • Knowledge of privacy regulations and compliance requirements • Dedicated to meeting the expectations of internal and external customers • Proficiency with MS Office products • Ability to be flexible and multi-task • Strong organizational and prioritization skills • Ability to properly handle sensitive and confidential information • Ability to work both independently and in a team environment • Demonstrate a strong work ethic with a positive attitude • Excellent verbal and written communication skills Education Requirement • Associate's degree/Bachelor's degree preferred Additional Company Details The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $30.76/hour to $38.46/hour • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role
    $30.8 hourly Auto-Apply 60d+ ago
  • Contractor Support Specialist

    Watercress Financial Group LLC

    Support associate job in West Des Moines, IA

    Job DescriptionDescription: The Contractor Support Specialist is responsible for delivering an excellent experience for all home improvement contractors by leveraging in-depth knowledge of company products and services, and by communicating effectively with both contractors and internal teams. This role requires a proactive, solutions-oriented approach and collaboration across the contractor service team and other departments. RESPONSIBILITIES Build and maintain strong relationships with home improvement contractors through friendly, efficient, and high-quality support and training. Assist home improvement contractors with understanding and utilizing our financial products and payment solutions. Collaborate closely with the Sales and Marketing teams to ensure home improvement contractor-facing solutions and updates are communicated accurately and timely. Track all communications, activities, and action items within Salesforce CRM and other proprietary systems. Directly manage the setup and credentialing of new home improvement contractor accounts, and service existing accounts by assisting with updates, profile changes, and other ongoing maintenance needs. Maintain superior customer service performance with limited supervision in a fast-paced environment. Complete additional tasks and projects as assigned. QUALIFICATIONS Associate's or Bachelor's degree in a related field preferred; a combination of education and relevant experience may be considered. Minimum of one year of experience in the financial services, banking, or call center industries preferred. KNOWLEDGE AND SKILLS Experience in a customer support or call center environment preferred. Working knowledge of the financial services and/or credit industry preferred. Demonstrated commitment to excellent customer service. Strong verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Ability to maintain integrity, professionalism, and confidentiality. Strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines. Ability to work independently as well as collaboratively within a team. Proficiency with Microsoft Office Suite and ability to quickly learn new systems and software applications. Close attention to detail and the ability to follow step-by-step processes with precision and consistency. DETAILS Flexible scheduling options, including a hybrid work schedule Weekend shifts are fully remote (Weekends are not required but applicants who have weekend availability will be given priority) $23.50 per hour plus up to 7.5% of annual salary paid out on a monthly basis, based upon performance, after the first 90 days of employment Requirements:
    $23.5 hourly 15d ago
  • Vehicle Graphic Installer/Wrap Specialist

    Fastsigns 4.1company rating

    Support associate job in Clive, IA

    Benefits: * 401(k) * 401(k) matching * Competitive salary * Dental insurance * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance FASTSIGNS #190101 is hiring for an Installer to join our team! As a vehicle graphic installer, you'll play an important role in getting the finished vehicle graphics in place so everyone can see them! We will provide all the tools and any additional training. Benefits/Perks: * Competitive Pay * Paid Vacation and Holiday * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Installer Is: * Responsible for all offsite sign and print media installations * Able to assess an environment for the needs and techniques of the installation * Reviews job requirements and verifies measurements before starting * Able to work independently and with other team members when required Ideal Qualifications for FASTSIGNS Installer: * Clean driving record * 18 years of age or older * Proficiently uses hand and power tools * Experience installing a variety of graphics required Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
    $26k-39k yearly est. 60d+ ago
  • Aquatic Center - Support Staff - Seasonal

    City of Indianola 3.4company rating

    Support associate job in Indianola, IA

    The City of Indianola is currently welcoming applications for the seasonal position of Aquatic Center - Support Staff. The City of Indianola (pop.16,069) is a growing community with a historic downtown, located approximately 15 minutes south of Des Moines. It is a safe community with Midwestern values, friendly people and excellent schools. Indianola, which is home to Simpson College, the world-renowned Des Moines Metro Opera and the National Balloon Museum and U.S. Ballooning Hall of Fame, is known for its excellent access to outdoor activities, a nice trail system, five major parks and two golf courses. The community welcomes thousands of visitors annually who come to Indianola to enjoy major events such as the National Balloon Classic, the Warren County Fair and other events. This position is responsible for a number of tasks, including, but not limited to: Chief responsibility of the support staff is to maintain proper cleanliness of pool restrooms, shower area, pool deck, pool basin, shade/grassy area, facility perimeter trash pick-up, filter room, etc. Complete daily checklists related to area of cleanliness. Notify recreation Coordinator and/or Pool Manager of levels of supplies, and/or when supplies are needed. Submit timecard through mi PayOnline on time. The successful candidate will have: Age of 16 years or older. Demonstrate ability to complete required daily checklists. Willingness and desire to work in a courteous and pleasant manner with persons of all ages. Good verbal communication skills; be honest, dependable, and responsible. ***See attached job description for full list of duties and qualifications*** The salary range for this position is $11.25/hour depending on qualifications. This is a Seasonal position needed from May - August requiring 15 - 30 hours per week. Employment is contingent upon successful completion of a post-offer drug screening, background check, physical, and physical capacity test. Position is open until filled. The City of Indianola is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $11.3 hourly 32d ago
  • Recovery Support Specialist

    Ascension Recovery Services

    Support associate job in Pleasant Hill, IA

    Behavioral Health Technician - Recovery Support Specialist | Location: Pleasant Hill, IA MAKE A DIFFERENCE IN RECOVERY! Day shift (2:00pm - 10:30pm ) & Night shift (10:00pm - 6:30am) - Full-time, part-time & weekends Are you passionate about guiding individuals through their recovery journey from substance use disorders? We're looking for a Behavioral Health Technician/Recovery Support Specialist to join our team. As a Specialist, you will serve as a personal guide and liaison for individuals in treatment, helping them identify needs, develop and monitor treatment plans, and stay engaged in their recovery. ABOUT US: Thrive Now Recovery Center in partnership with Ascension Recovery Services is dedicated to assisting individuals on their path to recovery from substance use disorders and related mental health challenges. WHAT YOU'LL DO: Provide a comprehensive orientation for new clients, covering program rules, expectations, and treatment plans within the first 48 hours of admission. Lead educational groups to help clients regain essential skills and improve psychoeducation related to their needs. Process clients following intake protocols, complete all admission forms, and facilitate their entry into residential treatment. Administer Urine Analysis (UA), handle proper storage, complete system documentation, and transfer UA samples to the appropriate testing authority. Maintain detailed progress notes and provide reports on client progress as assigned. Assist clients with daily living activities (ADLs) and support recreational activities. Transport clients to various appointments, including A.A. meetings, medical appointments, and other functions as requested. Facilitate recreational, physical fitness, and appropriate leisure activities as part of the recovery process. Document incidents and complete reports promptly during shifts. Oversee housekeeping, meal service, and other daily activities, ensuring client safety and engagement. Perform receptionist duties as needed and relay messages to staff and clients efficiently. Identify cues for potential aggressive behavior and apply de-escalation techniques as necessary. Conduct basic medical tasks such as documenting vital signs and weighing clients. Collaborate with the treatment team to inform treatment decisions. Link clients to post-treatment resources within the community. Assist clients in crisis situations related to social, emotional, and health-related challenges. Perform other duties as assigned by your supervisor. Education, Experience, Skills: Certified Peer Recovery Coach or Certified Peer Recovery Support Specialist preferred. High school diploma or equivalent required; 1+ years of relevant experience may be substituted for a degree. 1+ years of experience in behavioral health or healthcare is strongly preferred. Experience working in the 12 Step Field or Dual Diagnosis treatment is a plus. Must have or, within 30 days of hire, be able to obtain First Aid and CPR certification. Valid driver's license required.
    $28k-42k yearly est. 39d ago
  • Information Technology Support Engineer

    Teceze

    Support associate job in Marshalltown, IA

    Job Description: IT Support Engineer Contract: 3 Years Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $55k-79k yearly est. 4d ago
  • 1st Shift Utility Support Associate - CCRTE

    Mom's Meals

    Support associate job in Grinnell, IA

    Job DescriptionThe CCRTE Utility Support Associate assists Machine Operators and helps the team to meet production requirements by helping on the assembly line across 3 areas: a blanching area, a fast freeze and bagging area, and a packaging area. Schedule: Monday - Thursday from 6:00am - 4:00pmPosition responsibilities may include, but not limited to Complete assembly line work, lifting 20 - 50 lbs items at a rate of about one item per minute, following the rate of production requirements Safely and quickly handle product, ensuring measurements and weights are accurate and boxes and bags are properly sealed and labeled Assist in making boxes, stacking, wrapping pallets, and other packaging and product movement activities Assist in sanitation of machinery, using appropriate sanitation techniques with proper chemical handling Follow GMP's and food safety guidelines, ensuring USDA and FDA standards are met Required Skills and Experience Prior manufacturing experience Excellent performance and attendance record, a good food and general safety record, and a motivated team player Demonstrated commitment to Good Manufacturing Practices (GMPs) and other food safety rules Demonstrated behaviors consistent with our Core Values: Teamwork, Relentlessly Dependable, Appreciation & Respect, Innovation & Constant Improvement, & Nourishing Our Customers Preferred Skills and Experience Assembly line experience Pallet jack and forklift experience Physical requirements Regularly required to use hands to feel, grab, or operate objects, tools, and controls while reaching with hands and arms Frequently required to stand, communicate, and listen Occasionally required to walk, stoop, kneel or crouch Occasionally lift and/or move up to 50 pounds Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Able to perform repetitive movements Able to work in variable temperatures (cold/hot) Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $30k-54k yearly est. 24d ago

Learn more about support associate jobs

How much does a support associate earn in Ankeny, IA?

The average support associate in Ankeny, IA earns between $23,000 and $70,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Ankeny, IA

$40,000

What are the biggest employers of Support Associates in Ankeny, IA?

The biggest employers of Support Associates in Ankeny, IA are:
  1. The Baker Group
  2. Jackson Hewitt
  3. FOQ
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