Support associate jobs in Antioch, CA - 1,081 jobs
All
Support Associate
Support Specialist
Technical Specialist
Technical Associate
Customer Support Technician
Service Desk Specialist
Service Support Specialist
Information Technology Associate
Support Lead
Technical Support Trainer
Technical Support Executive
Desktop Support Specialist
Software Technician
Operations Support Specialist
Tech Patent Prosecution Specialist
Vanguard-Ip
Support associate job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
#J-18808-Ljbffr
$76k-129k yearly est. 3d ago
Looking for a job?
Let Zippia find it for you.
Technical Product Support Specialist
Digilock
Support associate job in Petaluma, CA
We want to hear from you if you are passionate about helping customers and providing exceptional technical support!
As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products.
In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls.
This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us!
**This role is full-time, on-site in Petaluma, CA**
Responsibilities:
Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀)
Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
Identify process improvements and other product features to reduce the number of customer inquiries.
Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
Just be awesome and flexible.
Requirements:
Minimum of 2 years working in a Product Support or Customer Service role.
Not afraid of taking an unhappy customer and turning them into a happy one.
Strong analytical and critical thinking skills.
Able to work independently or in a team.
Strong organizational skills.
Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
Ability to learn new products, concepts, and eagerness to explore new technology.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to maintain confidentiality and handle sensitive information with discretion.
Attention to detail and accuracy in all work tasks.
Why Should You Apply?
At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.
We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
A global professional services firm is seeking an M&A Investment Banking Associate in San Francisco to support M&A and corporate finance engagements. The role demands expertise in financial data analysis and modeling, along with a bachelor's degree and relevant experience. You will work collaboratively in a team environment, dealing with high-profile transactions in the Technology sector. EY offers a comprehensive benefits package with a competitive salary range of $150,000 to $185,000 and advocates for a flexible work model.
#J-18808-Ljbffr
$150k-185k yearly 4d ago
Market Executive: Innovation Tech Banking MD
Jpmorgan Chase & Co 4.8
Support associate job in San Francisco, CA
A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition.
#J-18808-Ljbffr
$72k-127k yearly est. 4d ago
Desktop Support Specialist
I.T. Solutions, Inc. 3.9
Support associate job in Richmond, CA
Long Term Contract
Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed)
Our client is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education.
ESSENTIAL FUNCTIONS:
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Determine and execute the best solution for the issue based on available information and details provided by users.
Properly configure and deploy hardware and software.
Standardize and automate processes using scripting technology.
Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency.
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
2+ years of experience as a Service Desk Specialist.
Above average understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
Excellent organizational, communication, time management, problem-solving, and customer-service skills.
Ability to understand and execute technical manuals, documentation, and guides.
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
and concept in non-technical terms.
Must possess excellent verbal and written communication skills.
Team-orientated and available for evening/weekend work when necessary.
Computer-related qualifications and certifications will be viewed favorably.
CompTIA A+ (Plus) certification preferred.
Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
Great emphasis on customer service.
Ability to multitask in a fast-paced environment.
Experience with supporting audio video events preferred.
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
Experience working in a laboratory environment preferred.
Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$41k-55k yearly est. 4d ago
Industrial Print Technical Specialist
Konica Minolta Business Solutions 3.8
Support associate job in San Jose, CA
Konica Minolta currently has an exciting opportunity for an IP Technical Specialist!
Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.
We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL.
Responsibilities
Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
Provide operator training and ongoing support
High degree of self-motivation to succeed and dedicated to self- improvement
Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Perform other projects and tasks assigned by Konica Minolta management
Qualifications
High school or equivalent
Extensive technical service support knowledge (3 year minimum)
Knowledge Skills and Abilities
Strong working knowledge of industry, Production Print hardware, services and solutions offerings
Proficiency in time management and organizational discipline
Networking and software knowledge is necessary
Ability to analyze, interpret and communicate technical data
Ability to prioritize and organize work independently, without direct supervision
Multi-tasking ability is a must
Willingness to travel up to 50%
Ability to work different shifts if necessary
Strong responsibility, self-motivated, able to work under high pressure
Excellent interpersonal, communication, presentation and listening skills
Industry certifications in color, project and/or networking
Prior offset press experience is a plus
About Us
About Konica Minolta
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
$73k-115k yearly est. 2d ago
Information Technology Associate
MacHaon Diagnostics
Support associate job in Berkeley, CA
Machaon Diagnostics is a clinical reference laboratory and contract research organization (CRO) that focuses on diagnosing, treating, and monitoring hemostatic and thrombotic conditions, complement-mediated disorders, and rare genetic diseases. Our mission is to save more lives with lab tests. Originating from a collaboration of four laboratory scientists, the team now includes clinicians, scientists, consultants, and technologists with over 400+ years of collective expertise. We provide esoteric and routine testing services to a broad clientele, including community hospitals, university medical centers, clinics, commercial laboratories, and research facilities, as well as biotechnology, pharmaceutical, and medical device companies. Our primary goal is to deliver high-quality testing with industry-leading speed.
Role Description
This is a full-time, on-site role located in Berkeley, CA. The IT Associate will Install, maintain and configure hardware and software systems according to company policies. Troubleshoot and repair network, hardware and software components. Perform routine maintenance and inspection of network and server systems. Administer and maintain Google Workspace and other company related software programs as assigned.
Manage and maintain server hardware, storage solutions, and network equipment (routers, switches, firewalls).
Manage user lifecycle processes, including provisioning, de-provisioning, and access control.
Support and secure endpoints across mac OS and Windows environments.
Support processes and systems for asset inventory and management for hardware, software, and subscription services
Support the onboarding process of new employees to include system setup, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees
Support IT projects to completion with direction from the Director of Laboratory Information Systems
Supports issuing new computer hardware and the disposition of end-of-life equipment
Supports IT requirements through direct employee and guest support for remote and on-site staff
Perform other related duties as required and identified in goals set by the Director of Laboratory Information Systems or CEO.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Minimum 3 years of experience in system administration, network administration or related field, ideally within a healthcare or similarly regulated environment.
Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions
Familiarity with Google Workspace
Strong troubleshooting and problem-solving skills.
A+/Network+/Security+ Certification is preferred
· Demonstrate a high degree of integrity, enthusiasm, and initiative daily.
Constant adherence to HIPAA compliance and patient confidentiality requirements
Please send a cover letter and resume to the Human Resources Director
******************************
$65k-101k yearly est. 5d ago
Customer Escalation Support Lead -- SONDC5715677
Compunnel Inc. 4.4
Support associate job in San Francisco, CA
We are seeking a highly hands-on frontline leader to join our organization. Reporting to the Associate Manager of Support, this Platform Support Escalation Lead role is responsible for resolving merchant support tickets, owning critical escalations, and coaching agents in real time. The ideal candidate thrives in high-stakes, high-complexity environments, communicates clearly under pressure, and drives improvements in systems, processes, and knowledge to scale support across thousands of restaurants.
KEY RESPONSIBILITIES
Work the support queue daily, owning and resolving a broad range of merchant tickets end-to-end.
Serve as escalation owner for urgent, complex, and high-impact cases, coordinating across Support, Ops, Product, Engineering, and external partners.
Lead by example on ticket quality, speed, and customer communication, especially during downtime or operational disruption.
Coach and unblock support agents in real time, building their investigation habits, customer handling skills, and confidence.
Contribute to playbooks, internal knowledge, training materials, and process improvements based on live case experience.
Strengthen support operations as new channels and coverage expand (e.g., phone/video, extended hours).
Participate in daily team meetings and provide input on operational improvements.
Drive resolution of novel issues by asking the right questions, engaging stakeholders, and building context quickly.
QUALIFICATIONS
Strong direct customer-facing support experience in a high-volume environment.
Experience supporting customers in high-stakes, high-complexity environments (e.g., operational downtime, financial impact, multi-system dependencies).
Prior experience as a team lead, escalation lead, floor lead, supervisor, or manager (formal title not required).
Proven ability to coach and raise performance standards through example, not just delegation.
Strong ownership mindset; able to push cases through ambiguity and coordinate across teams.
Clear and calm communication under pressure; skilled at de-escalating tense situations and setting realistic expectations.
Ability to troubleshoot in detail while recognizing patterns and translating them into improvements.
NICE TO HAVE
Experience supporting POS systems, payments, hardware-enabled products, logistics, or multi-system workflows.
Familiarity with support tools and workflows (e.g., Intercom, routing/triage, QA, knowledge management).
Comfort with basic technical troubleshooting; networking experience is a plus.
Experience improving training content, troubleshooting playbooks, or onboarding materials.
WORKING CONDITIONS
Fast-paced support environment with direct customer interaction.
Requires flexibility to handle urgent escalations and extended coverage hours.
Collaboration across multiple teams including Support, Ops, Product, and Engineering.
$96k-118k yearly est. 3d ago
L2 Support Operation Specialist
Infostride
Support associate job in Mountain View, CA
The L2 Support Operations Specialist is responsible for managing the support ticket queue by reviewing an inquiry and dispatching it to the right person to handle. This person handles inquiries/incidents for GCA and CABES services except technical support cases that should be handled by the Engineering team.
This role serves as the central coordination point between L1, L2 (IBM), L3 (Drivemode & HM), and product manager team, design team, legal team, QA team, ensuring that tickets are properly triaged, routed, resolved, and escalated according to severity and operational rules.
The L2 Support Operations Specialist handles:
Queue monitoring for inquiries and dispatch a ticket to the appropriate person
Queue monitor time: 10:00 am to 14:30 pm on weekdays in PT
14:20-14:40pm Daily sync with a queue manager in JST
Handles mainly non-technical requests (Severity 1-4) to improve the products, designs, localizations, legal, regulations related
If needed, assign a ticket to an appropriate person or a lead in that team
Communicate with a customer proactively to get details to help proceed a request (via JIRA, Slack, Call)
Analyze the data and Improve operational processes and operations
Work with Service Manager to keep the queues healthy and improve processes
Ideally but not mandatory: Investigate, triage and debug the issues (with certain technical skills)
Severity 1 incidents & technical inquiries are escalated to one of three on-call engineers to be a triage according to the defined escalation process.
Required Skillsets
Experience in ITSM / Incident & Problem Management for +3 years
Hands-on experience with Jira or other Support management tools (ticket workflows, priorities, escalation)
Ability to distinguish and handle technical vs. non-technical issues
Familiarity with mobile applications, connected services, or automotive software
Strong triage, prioritization, and coordination skills
Clear written and verbal communication skills
English required
Japanese preferred
Ability to work calmly in a fast-paced, operational environment
Strong documentation and detail-oriented
High flexibility and a patient and capable of investigating an issue
Preferred skillsets
Capable of reading codes (Kotlin Multi Platform, Swift, GraphQL, basic server languages) for debugging
Key Responsibilities
1. Queue Management & Triage
Monitor incoming Jira tickets across GCA and CABES on a daily basis for Non Technical inquiries
Shift schedule: 10:00 am - 14:30 pm on weekdays in PT except Drivemode's holidays
Non Technical inquiries: Read the manual, feature requests, feedback to improve products, designs, legal related, local requirements, regulation, quality assurance related
Perform initial triage to confirm:
Severity level
Technical vs. non-technical classification
Correct product and ownership
Ensure tickets include sufficient context (impact, urgency, background)
Adjust severity when necessary and return tickets to L1/L2 with explanation if misclassified
2. Handling & Resolution
Own and resolve assigned non-technical tickets (Sev 1-4) end-to-end
Apply known fixes, workarounds, and build KBs
3. Dispatch & Routing
Route tickets to the appropriate teams (L3, 3rd party, PM, Design, QA, Vehicle, Legal)
Ask Product Manager to reach out to HM vehicle team when product ownership is unclear
Support cross-product and cross-region ticket coordination
4. Escalation & SLO Management
Monitor acknowledgment and response times against defined SLOs
Escalate tickets via Jira and Slack when SLOs are breached and notify relevant stakeholders listed in Escalation process
Support escalation flow for:
Sev 1-3 → Manager / Sr. Manager
Sev 4 → Queue review and prioritization
Provide clear and concise context when escalating tickets
5. Communication & Coordination
Act as a communication bridge between L1/L2, L3, Service Manager, Eng managers and HM
Provide timely updates in Jira to ensure transparency
Use Slack for operational communication when coordination is required
Support smooth handover during daily and weekly on-call transitions
6. Documentation & Continuous Improvement
Maintain accurate ticket history, investigation notes, and resolutions
Identify recurring issues and propose improvements to SOPs, FAQs, or KBs
Provide operational insights to the Service Manager for reporting and analysis
Support process improvements related to ticket flow, triage, and escalation
$41k-71k yearly est. 4d ago
Device Support Specialist - San Jose / Bay Area
Novocure Inc. 4.6
Support associate job in San Jose, CA
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
Candidates for this role must reside in the greater San Jose Area
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-RJ1
$36k-47k yearly est. 4d ago
Technical Customer Support / Helpdesk - Level 1
Mota 4.2
Support associate job in Sunnyvale, CA
UNorth, established in 1999, is a global leader of innovative consumer products and services. Our products range across many industries including Electronics, Aviation, Fashion, Toys, Pet Supplies, and Information Technology. The underlying principle of all operations is the same: be the most innovative, provide an exceptional customer service, and earn results by working hard.
UNorth offers a fun, highly-intelligent, flexible, and informal working atmosphere. We'll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed.
There is a wide range of pay, health, and benefit programs available that include wellness benefits, retirement benefits, paid time off, career development, and more.
UNorth Brands you will be working on specifically are:
Consumer Electronics
************
Aviation Headset for Pilots
***************
Job Title: Technical Customer Support / Helpdesk - Level 1
Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
Type: Full-time
General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
Availability: Immediate Opening
RESPONSIBILITIES
Able to quickly understand and efficiently resolve customers' concerns
Able to provide superb customer care to all customers
Able to find technical answers and solutions online
Excellent Problem Solving Skills
Comfortable communicating over the phone, email, online, and live chat
Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
Qualifications
Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
Excellent Writing Skills.
Be Technical and up to date on Technology
General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
Understand basic HTML
Must be active on Facebook, Twitter, Instagram, YouTube
Ability to multi-task and prioritize in a fast-paced environment
Excellent troubleshooting and repair skills
Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
Legal to Work in the United States and be able to pass background check and screening
RESPONSIBILITIES (Include but not limited to):
Able to quickly understand and efficiently resolve customers' concerns
Able to provide superb customer care to all customers
Able to find technical answers and solutions online
Excellent Problem Solving Skills
Comfortable communicating over the phone, email, online, and live chat
Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
____________________________________________________________
IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO:
You should know (without research) top 5 technology product of this year.
You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
Consider yourself a sharp and internet savvy person
Consider yourself technical
Consider yourself a detailed-oriented person
Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"
Additional Information
General Rate for this position is: $9 - $17 / Hour
Please Indicate your availability
This is an on-site position. Please do not apply if you are looking for remote work.
$9-17 hourly 1d ago
Service Desk Specialist
Astreya 4.3
Support associate job in San Francisco, CA
What this Job Entails:
The Service Desk Specialist IV will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:
Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Your Roles and Responsibilities:
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Monitoring, updating and maintaining tickets in a defined ticketing system.
Responds to tickets, contacts users and plans workload.
Update, track and escalate the ticket to appropriate levels/group for resolution as required.
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Support access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor's degree (B.S/B.A) from four-college or university and 8+ years' related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting
Experience with software application use and installation
Ability to resolve technical issues under pressure
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$40.92 - $64.62 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$40.9-64.6 hourly Auto-Apply 60d+ ago
National Support Specialist, Multivendor Services - Siemens
Philips 4.7
Support associate job in San Francisco, CA
Lead and mentor Field Service Engineers, resolve complex escalations quickly, and drive improvements in service quality and parts usage. If you're a technical expert who loves solving problems and elevating team performance, this role puts you at the center of high‑impact service excellence.
Your role:
* Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology.
* Coach and mentor FSEs to deliver excellent customer experiences, including conducting crucial conversations and supporting technical and process updates through trip reports and seminars.
* Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions.
* Support business improvement efforts through parts review and approval processes, proactive monitoring of high‑activity sites, and leading initiatives to reduce material usage and improve performance.
* Ensure accountability and adherence to procedures across all repair activities, verifying proper parts usage and maintaining speed and quality of escalation resolution.
You're the right fit if:
* You've acquired 5+ years of experience servicing the following equipment: Luminos Lotus MAX XR, LUMINOS dRF MAX, Siemens Ysio X.PREE XR, MULTIX IMPACT C Digital, Multix Fusion MAX XR, Multix IMPACT DR, LUMINOS dRF, Axiom Luminos Agile, Axiom Luminos Agile Max, Multix Fusion Digital, Mobilett Elara Max, Mobilett Mira Max, Mobilett Mira, Multitom Rax
* Your skills include the ability to resolve problems remotely utilizing excellent written and verbal communication skills.
* You have at least a high school diploma.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The pay range for this position in Utah, Arizona is $39.05 to $62.48 per hour.
The pay range for this position in Nevada, Colorado is $41.11 to $65.77 per hour.
The pay range for this position in Washington is $43.16 to $69.06 per hour.
The pay range for this position in California is $46.04 to $73.66 per hour.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the zone.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$46-73.7 hourly Auto-Apply 5d ago
Peer Navigator/ Peer Support Specialist (ICS)
Sierra Vista Child & Family Services 4.2
Support associate job in Modesto, CA
Job Description
Apply Here: ******************************************************************************
Peer Navigators work with individuals, groups, and communities to improve mental health as a part of a treatment team. They provide lived experience and expertise that professional training cannot provide. This person is a role model to peers who exhibits competency and knowledge from the lived experience.
Qualifications:
High School diploma or GED required.
Personal knowledge gained through firsthand lived experience in mental health.
Peer Support Specialist - Current Peer Support Specialist certification required. California certifications must remain active and valid with their governing entity.
Proficient in Microsoft suite (Word, Excel, PowerPoint).
Knowledge of community resources preferred.
Bilingual preferred.
A valid California driver's license is required of staff who have regular driving duties, and the driving record must meet the requirements of their position and be approved by the agency's insurance company
Essential Job Functions:
Ability to communicate ideas in oral and written form.
Protect and honor individual integrity through confidentiality.
Ability to work in a harmonious manner with subordinates, supervisors, and others.
Ability to instruct in group and individual settings.
Ability to work effectively with cultural/ethnic diversity.
Maintain confidential information according to legal and ethical standards. Ability to work at various locations, including client homes, schools and community settings.
Physical, mental, and emotional health adequate to perform duties.
Responsibilities:
Provide the perspective of experience to clients.
Assist clients with accessing and linking to community resources.
Help clients and family members with problem solving.
Provide encouragement and hope.
Provide group, individual, and family services for clients.
Provide services to families when needed, including non-traditional hours.
Maintain documentation, record and tracking systems that meet standards of the agency, The Joint Commission and contract.
Collaborate with the treatment team, referring agency or other community agencies working with the client to coordinate treatment.
Collect outcome data, including consumer satisfaction surveys, as required by the agency and contract.
Participate in community outreach and presentations.
Must implement program goals and objectives to meet and maintain contractual requirements.
Participate in scheduled peer review.
Responsible for preventing and controlling infection.
Responsible for maintaining a culture of quality and safety.
Effectively use de-escalation skills and techniques for crisis prevention.
Properly administer the C-SSRS to help prevent suicide.
Other:
Attend all required meetings and trainings.
Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
Report any client imminent danger to self or to others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
Other duties as assigned.
$36k-44k yearly est. 8d ago
Support Associate
Tory Burch 4.9
Support associate job in Livermore, CA
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
We have the best team in the world and believe in paying competitively and rewarding high performance.
Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day in the Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
Occasional overnight travel may be required
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
Adaptable - We change before we have to
Entrepreneurial - We own it
Collaborative - There's no “I” in Tory
Client & Brand Focused - We put ourselves in Tory's shoes
Live the Values - We show up for each other
Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 17.00 USD - 20.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
$28k-34k yearly est. Auto-Apply 60d+ ago
Legal Support Specialist
Greenberg Traurig 4.9
Support associate job in Sacramento, CA
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
This role will be based in our Sacramento office, on a hybrid basis. Regular in-office presence is required at a minimum of three days a week with our core days being Tuesday through Thursday. We may also require in-office presence for team meetings, training opportunities, and relationship building. This role reports to the Talent Services Manager.
Position Summary
This position provides high-level secretarial and administrative support to five or more attorneys. Candidate should also be flexible to work overtime as needed. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.
Key Responsibilities
Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers' travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required
Sorts, reads and annotates incoming mail and documents as required
.
Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources. Responsible for accuracy and clarity of final copy. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.)
Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders
Coordinates multi-document filings in Federal, Circuit and State courts, including E-filings
Establishes and maintains filing and records, in both hard copy and electronic formats.
Oversees and conducts document reviews; prepares documentation regarding criteria changes; tracks and reports on review progress and results
Performs analytical tasks, including preparing witness interview memoranda, reviewing and summarizing documents and deposition and court transcripts and creating and using substantive coding tools
Performs and oversees proof reading of briefs and other legal documents
Assists with trial preparation, including creating trial notebooks, identifying and organizing exhibits, coordinating witness schedules, maintaining trial calendars and communicating effectively with opposing counsel and courtroom staff
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Qualifications
Skills & Competencies
Proficiency with rules for court document filings
Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence
Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs
Strong attention to detail, organizational skills and ability to manage time effectively
Excellent interpersonal skills, communication skills and the ability to collaborate well in a team
Position also requires the ability to work under pressure to meet strict deadlines.
Education & Prior Experience
Bachelor's Degree or equivalent experience preferred
Minimum 2 years of experience as a legal secretary/assistant, working in a litigation or labor and employment law practice
Technology
Computer proficiency in Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook, as well as document management and other office technologies, expertise in e-filing
Exceptional computer skills with the ability to learn new software applications quickly
The expected pay range for this position is:
$35.08 to $46.63 per hour
Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
$35.1-46.6 hourly Auto-Apply 60d+ ago
Deposit Account Servicing - Member Beneficiary Support Advocate - Specialist
Golden 1 Credit Union 4.3
Support associate job in Sacramento, CA
TITLE: MEMBER BENEFICIARY SUPPORT ADVOCATE - SPECIALISTSTATUS: NON-EXEMPTREPORT TO: SUP - MEMBER BENEFICIARY SUPPORT & ESCHEATMENTDEPARTMENT: DEPOSIT ACCOUNT SERVICING JOB CODE: 11618 PAY RANGE: $25.40 - $27.00 HOURLY GENERAL DESCRIPTION: As an experienced Member Beneficiary Support Advocate - Specialist, you will be responsible for supporting deceased staff in conjunction with supporting project improvements. This position requires an advanced level of knowledge about complex deceased processing and collaboration with cross-functional teams. Your primary role will involve verifying documentation, to ensure everything is in place prior to approving disbursement for deceased accounts in compliance with established policies and regulatory requirements. This experienced level position plays a crucial role in driving and implementing digital innovation and being a key participant with system validations. Responsible for effectively managing work queues, prioritizing tasks, and ensuring the completion of daily quality control checks to maintain the highest standards of accuracy and efficiency. The Member Beneficiary Support Advocate - Specialist should be well versed and understand financial regulations and the ability to navigate complex situations with professionalism and compassion. Additionally, the role will involve collaborating with legal and compliance to ensure adherence to industry standards and diligently safeguard the best interests of the credit union, ensuring prudent financial practices and strategic decision-making. This role requires you to have a cross knowledge of Dormant account handling and the Escheatment process. Provide phone cover for incoming calls when volume exceeds normal levels.
TASKS, DUTIES, FUNCTIONS:
Verification and Documentation: Display meticulous attention to detail and ensure all pertinent documents are accounted for that pertain to the deceased case. Interpret probate, letters of testamentary and trust documents.
Legal Coordination: Collaborate with legal representatives, with next of kin, and other relevant parties to confirm necessary documentation is obtained and accurate prior to approving disbursement and account closure.
Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
Record-Keeping: Maintain detailed procedures and current forms related to deceased accounts. Review daily reporting to effectively manage queues and reassign work as needed.
Communication: Keeping all relevant stakeholders informed about the progress of the cases, providing clear and transparent communication.
Dormant and Escheatment: Has a firm understanding of the dormant and escheatment process and state law requirements. Assist with making outbound calls to unite individuals with funds and reduce escheatment volumes.
Work Assignments: Manages daily reporting and queue management that includes phone responsibilities and mail distribution.
Closure Process: Accurately document actions taken, and outcomes achieved for continuous improvement when settling an account. Perform 2nd line monitoring to ensure policy guidelines are followed.
Problem Resolution: Take ownership and resolve complex issues with tact and diplomacy.
Training and Development: Stay informed about industry's best practices and lead training sessions to help develop peers and ensure they are equipped with the knowledge to meet organizational goals.
Digital Expectation: Identify and create digital opportunities for faster, easier account resolution. Remain involved with organizational changes that include technology-driven strategies to enhance the deceased process.
Engagement Participation: Encourage an inclusive environment that values diverse perspectives and backgrounds that align with Golden 1's mission, vision, and core values.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Proficient in using relevant computer applications and software.
Proven ability to analyze situations, identify issues, and implement effective solutions.
Familiarity with industry trends and a proactive approach to process improvement.
High levels of empathy and sensitivity, recognizing the emotional nature of deceased account processing and the need for compassionate communication when interacting with grieving family members.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL:Ability to collaborate and work effectively with cross- functional teams and internal stakeholders, Including compliance and legal.
EXTERNAL: Interact with outside council, Public Administrator, account holder of interest as well as third-party agencies when obtaining information relevant to the deceased case.
QUALIFICATIONS:
EDUCATION:Minimum of a high school diploma or equivalent. A bachelor's degree in finance, accounting, business administration or 3 years in a related field is preferred.
EXPERIENCE: 4 years of experience in complex deceased account processing within the financial services industry, demonstrating a deep understanding of the intricacies and sensitivity involved in managing such accounts. 3 years of experience with Escheatment and Dormant accounts laws and state regulations. 5 years of experience in member service with a strong background in operational knowledge in the financial industry.
Demonstrate leadership to guide a team effectively.
Advanced knowledge of legal considerations related to deceased accounts, estate planning, probate processes, and other relevant relationships.
Strong understanding of escheat laws governing dormant accounts and unclaimed property.
KNOWLEDGE / SKILLS: Certification on deceased account handling or experience and skills as a deceased account processor well equipped to handle the complexities and challenges associated with this role.
In-depth knowledge in Escheatment and Dormant regulations governing property at the federal, state, and local levels.
Ability to interpret trust and court documents to ensure accurate and compliant estate handling, demonstrating legal comprehension.
Understand small estate affidavit thresholds.
Advanced problem-solving skills and timely responses.
Ability to navigate and resolve conflicts with discretion and professionalism, particularly in emotionally challenging situations.
Proficient in using systems, databases, and other relevant technologies.
Independent self- motivated worker who takes initiative without need of supervision.
The ability to adapt to changes in the work environment or unexpected challenges.
Analyze situations and make critical informed decisions and think strategically.
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing will be provided if needed.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Extensive PC data entry and processing throughout the workday.
LICENSES / CERTIFICATIONS:
Possess a valid California driver's license.
Escheatment and Dormant Certification.
Certification specific to deceased account management.
THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
REV. 10/24/2025
$25.4-27 hourly 8d ago
Part Time Auction Support Specialist (Manheim)
Cox Enterprises 4.4
Support associate job in Hayward, CA
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $18.17 - $27.21/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This position ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of the transaction and obtains customer signatures as appropriate.
Key Responsibilities:
* Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
* Work with auctioneer virtually to verify system information accurately represents vehicle.
* Verify vehicle run order to ensure the appropriate vehicle is being keyed and sold.
* Operate monitor virtually, work with the auctioneer to review Simulcast bids.
* Provide arbitration and other vehicle announcements to support the auctioneer.
* Other duties as assigned.
Qualifications:
Minimum:
* High School Diploma/GED
* Generally, less than 2 years of experience.
Physical Requirements:
* Regularly required to stand, walk, reach, talk and hear.
* Ability to lift 1-10 pounds.
* Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Work Environment:
* Occasional exposure to fumes, odors, and weather conditions.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$18.2-27.2 hourly Auto-Apply 60d+ ago
IP Litigation Hard Tech Associate Attorney 21351 San Francisco
Vanguard-Ip
Support associate job in San Francisco, CA
Requirements
High performer with experience in intellectual property matters, including patent and/or trade secret litigation.
Undergraduate degree in computer science, electrical engineering, mathematics or physics (this is preferred).
Superior academic credentials in law and undergraduate coursework.
Strong work ethic, excellent leadership skills, and action-oriented interest in taking on increased levels of responsibility for client matters.
Outstanding research and analytical skills, excellent oral and written communication skills, and have sound legal and business knowledge in working on a broad spectrum of cases and counseling clients with respect to ongoing matters.
Admitted to the state bar in which you are practicing.
Summary
Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide.
Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge.
Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter.
We look forward to speaking with you, and learning more about what you are seeking in your next opportunity.
Confidentiality
At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients.
Opportunity Note
Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
#J-18808-Ljbffr
$68k-123k yearly est. 3d ago
Technical Customer Support / Helpdesk - Level 1
Mota 4.2
Support associate job in Sunnyvale, CA
UNorth, established in 1999, is a global leader of innovative consumer products and services.
Our products range across many industries including Electronics, Aviation, Fashion, Toys, Pet Supplies, and Information Technology.
The underlying principle of all operations is the same: be the most innovative, provide an exceptional customer service, and earn results by working hard.
UNorth offers a fun, highly-intelligent, flexible, and informal working atmosphere. We'll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed.
There is a wide range of pay, health, and benefit programs available that include wellness benefits, retirement benefits, paid time off, career development, and more.
UNorth Brands you will be working on specifically are:
Consumer Electronics
************
Aviation Headset for Pilots
***************
Job Title: Technical Customer Support / Helpdesk - Level 1
Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
Type: Full-time
General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
Availability: Immediate Opening
RESPONSIBILITIES
Able to quickly understand and efficiently resolve customers' concerns
Able to provide superb customer care to all customers
Able to find technical answers and solutions online
Excellent Problem Solving Skills
Comfortable communicating over the phone, email, online, and live chat
Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
Qualifications
Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
Excellent Writing Skills.
Be Technical and up to date on Technology
General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
Understand basic HTML
Must be active on Facebook, Twitter, Instagram, YouTube
Ability to multi-task and prioritize in a fast-paced environment
Excellent troubleshooting and repair skills
Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
Legal to Work in the United States and be able to pass background check and screening
RESPONSIBILITIES (Include but not limited to):
Able to quickly understand and efficiently resolve customers' concerns
Able to provide superb customer care to all customers
Able to find technical answers and solutions online
Excellent Problem Solving Skills
Comfortable communicating over the phone, email, online, and live chat
Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc
____________________________________________________________
You should know (without research) top 5 technology product of this year.
You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
Consider yourself a sharp and internet savvy person
Consider yourself technical
Consider yourself a detailed-oriented person
Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"
Additional Information
General Rate for this position is: $9 - $17 / Hour
Please Indicate your availability
This is an on-site position. Please do not apply if you are looking for remote work.
How much does a support associate earn in Antioch, CA?
The average support associate in Antioch, CA earns between $28,000 and $95,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Antioch, CA
$52,000
What are the biggest employers of Support Associates in Antioch, CA?
The biggest employers of Support Associates in Antioch, CA are: