PROBATION TECHNICIAN-SUBSTANCE MONITORING SPECIALIST (MALE)
Support Associate Job In Waco, TX
ESSENTIAL JOB FUNCTIONS: * Responsible for collection of urine or saliva and handles specimens in accordance with all legal, evidentiary chain of custody, and laboratory procedures. This task is completed through direct-observation of same-sex client(s)
* Performs urinalysis and breath alcohol testing for probationers and/or defendants
* Prepares specimens and associated documents for shipping to laboratory
* Performs regular cleaning and sanitation duties to maintain cleanliness in the urinalysis testing area.
* Collects DNA buccal (oral) swab samples / Completes DNA buccal (oral) swab database identification card for applicable offenders and ships collection to proper agency
* Prepares fingerprint cards as assigned
* Escorts and observes unauthorized personnel, visitors, or clients while in urinalysis testing area
* Handles and disposes of specimens according to policy and guidelines
* Establishes and maintains accurate case files through significant documentation, data entry, and scanning in the CSCD's computerized case management system
* Maintains Chain of Custody receipts
* Distributes urinalysis test results to appropriate personnel
* Inventories, orders, and maintains supplies for fingerprinting, urinalysis, and DNA testing
* Works with Community Supervision Officers (CSOs) to develop, update, and maintain Color Code Substance Testing Calendar and distributes to staff
* Works with CSCD Court Team to provide testing of probationers and/or defendants in the court setting
* Provides coverage for absent co-workers as needed
* Submits all required reports in an accurate and timely fashion
* Regular attendance and timeliness are required
* Participates in special projects and performs other related duties as assigned by assigned Staff Development Supervisor, Deputy Director and/or CSCD Director
LIMITATIONS AND DISCLAIMER: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.EDUCATION:
Required:
* High school diploma and/or GED plus one (1) year of clerical, administrative or legal support experience
* Associate's degree (preferred)
SKILLS ~ EXPERIENCE:
Required:
* Effective interpersonal skills in dealing with offenders, public, and co-workers
* Demonstrated experience in managing multiple tasks with competing priorities and deadlines
* Ability to use sound analytical reasoning to solve difficult or complex problems
* Documented willingness to work and to exceed minimum expectations
* Ability and means to travel as needed
* Willingness to adhere to policies of the CSCD and support the CSCD Administration despite pressure exerted by others
* Effective conflict resolution skills
* Ability to cooperate and collaborate with others of diverse backgrounds, cultures, or interests
* Demonstrated ability to contribute to a workplace culture that is consistent with and emphasizes the CSCD's Mission, Vision, and Values
* Must have a valid Texas Driver's License
* Must provide proof of current automobile liability insurance
* Must have a working and reliable vehicle
DISCLAIMER: McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past ten years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.All Employees
* Must be committed to achieving excellence in assigned duties, always in service of the Courts, the county and community
* Must have ability to earn and keep the trust of fellow employees and the community at large
* Must be approachable and ready to help fellow employees and the general public
ENVIRONMENTAL FACTORS:The work environment characteristics described here are representative of those an employee may encounter:
* Works indoors and outdoors
* Comes in contact with criminal courts, courthouse personnel, law enforcement and community agencies
* Works with individuals who are on supervision for felony and/or misdemeanor offenses
* Frequently exposed to fumes, bodily fluids and/or airborne particles
* Requires a 40-hour week (Monday through Friday) under potentially stressful conditions
PHYSICAL DEMAND REQUIREMENTS:
* Reading procedures, policies, standards, case files, reports, etc.
* Reading, bending, sitting, standing, walking, kneeling, speaking, hearing, lifting case files, significant computer data entry, ability to manage stress in meeting deadlines and change, and other physical efforts as required. Office work requires prolonged periods of sitting and standing, moderate lifting, and walking
* Transports testing supplies and/or conducts testing on probationers or defendants at off-site court room locations
HOURS / SPECIAL CONDITIONS:
Regular schedule is 8 a.m. to 5 p.m., Monday through Friday. This position may be required to work a flexible schedule based on the
needs of the facility.
Software Support Specialist
Support Associate Job In Waco, TX
Job Description - Software Support Specialist
Reports To Director of Customer Support
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
Positive and encouraging - believing the best in themselves and others
Desiring to learn and grow - curious and seeking to "get a little better every day"
Responsible to show up to work consistently
Persistent/steady in the way they approach their work
Persistent in fulfilling company/manager expectations
Able to work collaboratively and independently
Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.
Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
Software Support Specialist Job Duties
Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
Manage your work - Follow up with clients and keep notes through ZenDesk
Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.
Software Support Specialist Requirements
Professional demeanor and excellent phone etiquette
Strong problem identification and resolution skills
Excellent listening skills
Ability to work individually and as part of a team
High level of integrity and work ethic
Proficient navigating computer software programs
Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
Ability to receive honest and candid feedback about work performance
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.
Software Support Specialist Working Conditions
Manual dexterity required to use desktop computer and peripherals
In-Office Hours Monday - Friday 8am-5pm
On-call as necessary - work that exceeds 40 hours per week is time and a half
Software Support Specialist Compensation
We pay competitively depending on experience, skills, education and training. In addition, after 90 days, if successful understanding and application of training has been attained, the pay rate may increase. Other pay increase opportunities, such as incentive bonuses for meeting certain individual and team goals, also exist (see below).
Monthly performance incentives based on percentage of individual work completed.
Annual performance incentives determined by contribution to reaching team goals.
Health Insurance provided to the employee at no cost (medical, dental & vision).
Job Type: Full-time On-site
Salary: TBD depending on experience, qualifications and skills.
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Day shift
Monday to Friday
On call
Overtime
Education:
Bachelor's or equivalent experience (Preferred)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: Waco, Texas company headquarters (In person)
About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
Support Associate - Soma - Flexible Hours
Support Associate Job In Waco, TX
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.
POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Operational Excellence
• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
Customer Experience
• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.
Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.
• Assists with boutique cleanliness and organization.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
• Culture - Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Must be able to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Bilingual Agent Support Representative
Support Associate Job In Waco, TX
American-Amicable is growing and we're adding customer service professionals to our Agent Support Team. As a member of this client-focused team, you will provide excellent customer service primarily on phone and chat communication with our field agent partners in English and Spanish.
Your Day to Day
Communicates with agents through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.
Support internal departments with information regarding application status and quotes.
Update queue and encourage callers to use chat feature for future inquiries.
What You Have
High School Diploma or equivalent required
Two years of customer service or administrative experience. Previous insurance or financial service industry experience preferred.
Ability to type a minimum of 35wpm
We Offer
Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
A Human Approach
Career Advancement
Professional Development Opportunities
#LI-BW1
CompanyAmerican-Amicable Life Insurance Company of TexasPosting End Date2025-02-28
About us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That's why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
Computer Field Technician
Support Associate Job In Waco, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Tech
Support Associate Job In Waco, TX
Help Desk Agent
Are you looking for a place where you can bring your passion for software and customer service? You will be responsible for first level support for all franchise facing technology in use by any of Neighborly's franchise brands.
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Help Desk Agent on the Zorware team, a typical day for you will include:
Support all internal and external customers with product training, knowledge and expertise.
Respond to support requests via phone, email or chat.
Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.
Insure that issues are resolved in a timely manner in accordance with SLA.
Assist with testing and/or documentation of new products or enhancements.
Bring your skills and be inspired to achieve success.
Experience:
Customer Service
General knowledge of Windows Environments (Windows 10 or newer)
General knowledge of Web browsers (Google Chrome, Microsoft Edge) and their basic settings/options
General knowledge of Intuit QuickBooks Online (preferred but not required)
General knowledge of ticketing systems and documentation (preferred but not required)
General knowledge of Point-of-Sale systems (preferred but not required)
Skills:
Strong computer literacy skills with an emphasis on software knowledge and use
Diagnostic and analytical skills for software
Professional tone and phone/email presence, with clear communication ability
Ability to work well under pressure to meet required timelines
Proficiencies with time management
Sense of urgency; maintain a positive attitude
Service-oriented attitude
Detail-oriented
Patience
Active listening
Problem solving
Adaptability and ability to take direction
Critical thinking
Strong ability to multitask
Education:
Associates Degree preferred but not required.
Schedule / in-office requirements: This is a hybrid model schedule aka Monday-Wednesday in office, 2 days at home.
Bring your goals and be enabled to reach them.
Competitive Pay: Commensurate with experience
Schedule: Full time M-F
Benefits: Check out our benefits offerings here
Financial Benefits: Equity and annual bonus opportunities
Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Brand:
IT Help Desk Technician
Support Associate Job In Temple, TX
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
Provide first-level technical support to end users for various software and hardware issues.
Document all interactions and resolutions in our ticketing system for tracking and future reference.
Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
Continuously learn and stay updated on new technologies and systems relevant to the company's services.
Requirements
Strong passion for technology and helping others with IT issues.
Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
Excellent communication skills and a customer-oriented attitude.
Experience with ticketing systems and remote support tools is a plus.
Ability to work well under pressure and manage multiple tasks simultaneously.
Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
Previous experience in a Help Desk role or customer service experience is highly valued.
Benefits
Competitive base salary.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ongoing training and professional development opportunities.
Fast-paced and collaborative work environment with opportunities for career advancement.
Product Support Inspection Specialist
Support Associate Job In Waco, TX
The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory. Responsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime. This position works directly with Major Account Representatives, Product Support Sales Representatives, and Inside Sales Representatives to strategically grow the product support business. This includes special projects, recommendations, opportunity analysis, and other efforts in support of HOLT parts and service teams.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions:
* Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
* Represents HOLT CAT as a technical expert at customer sites
* Responsible for inspecting machines, including undercarriage, ground engaging tools, general machine, and machine rebuild
* Monitors, inspects and evaluates customer's machine conditions to forecast repairs
* Completes inspection reports and other documentation as necessary to provide to internal and external customers as needed
* Works as a member of a team to prioritize, schedule, and complete machine inspections in alignment with customer needs and achieve departmental goals
* Interact with the customer to foster adoption of the complete HOLT / CAT product offerings
* Performs and completes all tasks with little to no supervision
* Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
* Performs other duties as assigned
Knowledge, Skills, and Abilities:
* Ability to learn and retain knowledge of CAT equipment, including their designs, component systems, repair, and maintenance
* Intermediate computer skills including the ability to navigate, understand, and perform work tasks in Microsoft Office products like Excel, Word, PowerPoint, Outlook, etc.
* Ability to operate hand tools and inspect specific web applications
* Excellent work habits, accuracy, attention to detail, and quality of work
* Excellent verbal and written communication skills
* Interpersonal skills sufficient to engage with customers, vendors, and peers to exchange information, motivate, influence, and persuade
* Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
* Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
* Ability to work independently and as part of a team
* Ability to be self-starting, self-motivated, and be a leader
* Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
* Ability to read, write, and understand information
* Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
* High school diploma or equivalent required; Specialized technical training and/or a degree in Business preferred
* 1-3 years CAT Equipment experience required
Additional Requirements:
* Must be able to drive a company vehicle
Supervisory Responsibilities:
* None
Travel:
* Up to 75% travel may be required
* Valid Driver's license required
* Must have a safe driving record
Physical Requirements:
* Significant amount of time standing, walking, kneeling, crouching, stooping, climbing, and reaching
* Constant movement and use of hands, this position requires good manual dexterity
* Constant movement and use of limbs; this position requires good manual dexterity, balance, coordination, and stamina
* Communicates with customers and co-workers
* Routinely reacts to visual, auditory, and other signals including alarms and instructions
* Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
* Be able to maneuver safely and work underneath equipment
* Frequently lifts and moves materials and equipment up to 70 lbs.
* Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment
Work Environment:
* Industry standard PPE and appropriate safety equipment required
* Frequently works outdoors around moving mechanical parts and noise level may be loud at times
* Exposure to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
* Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
* Regularly perform work in cramped spaces, awkward positions, and/or high places
* Exposure to minor burns, cuts, bites, or stings
* Frequently works at fast pace with unscheduled interruptions
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-HCT
LI-JH1
#ZR#JH
Field Support Specialist - Bilingual
Support Associate Job In Waco, TX
World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $15 - $20
What you'll do:
* Guide customers toward upward credit mobility through good financial choices.
* Provide top-tier customer service, assisting customers with questions, concerns, and products.
* Process and prepare loan applications.
* Take and process payments.
* Prepare loan documents and execute loan closing on current renewal loans.
* Balance assigned cash drawer daily.
* Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
* Maintain strong customer relationships and build community within your branch.
* Other duties include but are not limited to:
* Call approved and unmade applications to close loans daily.
* Help build tax clientele and provide tax services.
* Send complete and accurate credit denial letters within 30 days from the date of application.
* Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
* Must be able to demonstrate self-confidence and organizational skills.
* A history of choosing kindness, showing compassion, and helping others.
* The willingness to seek quality-driven solutions and embrace new ideas.
* Absolute team player - pitching in when needed and accepting help, too.
* To perform this job successfully, an employee must have basic computer skills.
* A valid driver's license & access to a dependable vehicle.
Why World?
* We hire from within: we want to see you grow and climb in this company.
* Each year, we promote 80% of Financial Services Reps to management.
* 75% of World's Operations Executives moved up from a similar role.
* We pay you to give back: employees get paid volunteer hours each year.
* Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
* Paid holidays, vacation time, and a 401(k) plan (including company match).
* Be part of a team with clear values, strong community, and a sense of belonging.
* We'll get you home for dinner: your life outside of work is priority #1
* You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Student Worker - Student Technology Help Desk Assistant
Support Associate Job In Waco, TX
Job Title: Help Desk+ Support Consultant
Job Classification: Education and Training, Student
Department: ITS Client Services
Hiring Manager: Stephanie Sanchez
Contact: stephanie_******************
Work Schedule: 10 hrs per week between the hours of 8am and 7pm-Flexible
Desired Length of Employment: Spring/Ongoing
Pay Rate: $10 per hour
Position Overview:
Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk+ is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff.
Key Responsibilities:
Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting.
Provide support for university-provided devices and applications.
Maintain accurate records of support requests and resolutions.
Guide users through step-by-step solutions and provide instructions on how to use various technologies.
Escalate complex issues to senior technical staff as needed.
Check in and out HD+ equipment.
Maintain accurate inventory of equipment.
Ensure the Help Desk area is tidy and organized.
Qualifications:
Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent communication skills with a customer service-oriented attitude.
Basic knowledge of computer hardware, software, and operating systems.
Ability to work independently and as part of a team.
Previous experience in a technical support role is a plus but not required.
Preferred Skills:
Familiarity with university-specific software and systems.
Experience with both Windows and mac OS operating systems.
Ability to quickly learn new technologies and software applications.
Employer: Baylor University
Work Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor
Legal Support Specialist
Support Associate Job In Waco, TX
Click here to preview the DS experience: DS Team Experience *THIS JOB IS NOT ELIGIBLE FOR TRANSITION TO PART TIME* Legal Support Specialists are the foundation of our firm. They assist with key touchpoints of every case, from initial case set up through resolution. You be part of a REMARKABLE team that work on cases across the firm with every attorney. Here, you'll learn what it means to live out our core values. You'll have team lead who invests in your personal and professional development. You'll how attention to detail and uniformity of work product are critical to successful outcomes in every case.
Welcoming visitors
Answering/routing incoming phone calls
Data entry
Drafting, reviewing and mailing form letters
Confirming account balances with medical providers
Skills and Qualifications
Sense of urgency
Ability to distinguish between urgent and important tasks
Empathy
Strong attention to detail
Naturally prone to making detailed, thorough, and organized notes
Ability to navigate seamlessly through various computer programs and software
Tenacity
Desire for continuous improvement
Remarkable Qualifications (what sets you apart)
Spirit for competition
Ownership mentality
Desire for continuous improvement
Outstanding writing abilities
Bilingual+
Salary and Benefits
$14.00 - $17.00 + per hour based on experience and potential
Medical, dental, vision, life, and supplemental insurance available
401 (k) plan; 4% company contribution match
Gold's Gym Membership Discount
Social team building events and bonding
In-office perks, including the good snacks, biweekly breakfast, all you can drink coffee, tea, and more!
Continual professional development opportunities
Day off to celebrate your birthday
Generous PTO
Why Us
You could take your talents anywhere. We know that. You know that. So, let's cut to the chase - we're a plaintiff personal injury law firm that started over 20 years ago and has grown into a multi-million-dollar boutique law firm with over 160 team members. We take our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Just look back at our successful history of thousands of clients who we've built relationships with to see the proof.
But what sets us apart? Our commitment to top-tier office culture. Across our six office locations dispersed through central and east Texas, you'll find a team who exceed in excellence in their work ethic, enthusiasm, and commitment to our social contract. It's no wonder we have a high retention of team members. But don't just take our word for it. See what our current team members think!
“I really enjoy the warm and friendly atmosphere of working with like-minded and positive colleagues! Since starting at DS I have never been happier in my career and would definitely recommend a friend to work at this amazing law firm!”
“From the moment I stepped in the office on my first day, I knew something was different about Daniel Stark. I have felt supported, championed, and valued as a person above all else. The opportunities I have been given have all been to sharpen my skills and make me a more well-rounded individual and employee.”
“I believe in our mission to help others from being taken advantage of by big insurance & our focus to improve the quality of live for our clients is paramount to me!”
“da best”
As much as we want you to sell us on why you're our ideal candidate, we want to sell you on why we think we're your ideal place to work. We may be biased, but Daniel Stark is one of the most rewarding places to develop and grow your professional work experience. Our team gives us 100% and in turn, we invest 100% right back into them.
Our Core Values
Work Hard, Play Hard
We want you to give your 100% in the office AND outside the office. In fact, we encourage you to take 5 days off in a row at least once a year. In addition, we have team member events to bond and play hard together. (Check out the pics/videos of our team adventures on our Facebook page!)
Be Remarkable
If we go above and beyond for our clients and team, they will do the same for you. We want people remarking about the work we do, and the high level of quality provided. That is how we know we are giving our 100% - not the bare minimum.
We appreciate those that do remarkable work. We believe everyone should take time to recognize the hard work of those around you! It has a huge impact on the health and positivity of our team.
Do It All, Do It Right, Do It Now
Get s**t done! The right way, the first time, when it needs to happen. 'Nuff said.
Device Support Technician
Support Associate Job In Waco, TX
Sharetec is looking for a Device Support Technician to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000.
Who will love this role:
Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills.
Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
Someone who thrives in a fast-paced environment and likes to be busy.
Someone with a passion for process improvements and making something better today.
Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
Someone who can communicate technical solutions in a user-friendly, clear, and professional manner
As Device Support Technician, you will:
Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.
Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Set up and support users with basic software applications, operating systems, and network connectivity on their devices.
Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up.
Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM.
Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices.
Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles.
Stay updated with the latest technology trends and advancements in the supported devices to provide effective support.
Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
You should have:
High school diploma or equivalent; additional technical certifications or degrees are a plus.
Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Strong knowledge of computer hardware components, peripherals, and mobile devices.
Familiarity with Windows and/or Mac operating systems and common software applications.
Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS.
Minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
Excellent troubleshooting and problem-solving skills with the ability to work under pressure.
Exceptional customer service and communication skills, both verbal and written.
Ability to prioritize and manage multiple tasks while maintaining attention to detail.
Strong documentation and organizational skills.
Ability to work independently and collaboratively within a team environment.
Flexibility to work outside regular business hours if required.
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Why Sharetec
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.
Sharetec is an equal opportunity employer.
#ZR
Salary Description $45000 - $50000
Device Support Technician
Support Associate Job In Waco, TX
Full-time Description
Sharetec is looking for a Device Support Technician to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000.
Who will love this role:
Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills.
Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
Someone who thrives in a fast-paced environment and likes to be busy.
Someone with a passion for process improvements and making something better today.
Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
Someone who can communicate technical solutions in a user-friendly, clear, and professional manner
As Device Support Technician, you will:
Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.
Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Set up and support users with basic software applications, operating systems, and network connectivity on their devices.
Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up.
Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM.
Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices.
Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles.
Stay updated with the latest technology trends and advancements in the supported devices to provide effective support.
Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
You should have:
High school diploma or equivalent; additional technical certifications or degrees are a plus.
Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
Strong knowledge of computer hardware components, peripherals, and mobile devices.
Familiarity with Windows and/or Mac operating systems and common software applications.
Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS.
Minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
Excellent troubleshooting and problem-solving skills with the ability to work under pressure.
Exceptional customer service and communication skills, both verbal and written.
Ability to prioritize and manage multiple tasks while maintaining attention to detail.
Strong documentation and organizational skills.
Ability to work independently and collaboratively within a team environment.
Flexibility to work outside regular business hours if required.
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Why Sharetec
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.
Sharetec is an equal opportunity employer.
#ZR
Salary Description $45000 - $50000
Health System Specialist (Facility Systems Redesign Specialist)
Support Associate Job In Temple, TX
The purpose of this position is to implement a Performance Improvement program at the facility level. The position is responsible for delivering Performance Improvement techniques to an array of program and services throughout the Medical Center, including Lean Six Sigma, Coaching, Project Management, and Training. Additional functions of the position involve advising leadership in planning complex facility wide Strategic Plans, and projects in the execution phase of Strategic Planning.
Help
Overview
* Accepting applications
* Open & closing dates
02/06/2025 to 02/11/2025
* Salary
$88,621 - $115,213 per year
* Pay scale & grade
GS 12
* Help
Location
1 vacancy in the following location:
* Temple, TX 1 vacancy
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0671 Health System Specialist
* Supervisory status
No
* Security clearance
Other
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
Yes
* Announcement number
CAZM-12686432-25-LMB
* Control number
830776100
Help
This job is open to
* The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
Help
Duties
Major duties include, but are not limited to:
* Acts as the project lead for healthcare and operational improvement projects impacting patient care delivery systems and functions throughout the medical center.
* Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project.
* Organizes, directs, controls and coordinates group activities in a timely and effective manner.
* Conducts extensive work in analyzing data and conducting background research on the issue.
* Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops statistical models to measure successful of performance improvement actions.
* Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more.
* Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level.
* Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VA-TAMCCS and other performance improvement disciplines to further define the current state of the process.
* Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project.
* Identifies various solutions approaches and when necessary further leads them through prioritizing exercises with tools like affinity diagrams, PICK Charts and multi-voting.
* Creates designs of experiment that align to project goals and team developed solutions. The designs of experiment are hypotheses which are monitored through data for effectiveness or failure. Designs of experiment are often iterative and will involve multiple solutions in random or sequential order.
* Design experiments with process measurement in mind.
* Develops processes by consulting with subject matter experts in order to develop standard work.
* Directs the team towards sustainable solutions that are mistake proof. Mistake proofing is designing processes that cannot be performed in error and thus improve the product experience for customers.
* Conducts experiments and collects data to identify if the developed solutions are affective.
* Develops control plans, communication plans, risk management plans, and through closeout of the project.
* Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources.
* Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL.
* Plans and conducts studies directed at reducing errors due to cognitive overloading and human computer interaction failure.
* Identifies systems designs problems that contribute to human errors.
* Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors.
* Collects baseline information, identifies limitations in current systems, and discovers potential improvements.
* Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff.
* Aligns identified metrics to known organizational priorities, such as V ANHANISN/Facility strategic or operational plan.
* Develops benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership.
* Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action.
* Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans.
* Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring.
* Develops written and verbal teaching materials.
* Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization.
* Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership.
Work Schedule: Monday-Friday; 0800-1630
Position Description Title/PD#: Health System Specialist (Facility Systems Redesign Specialist)/PDS0012-A
Physical Requirements: The physical demands of the position require the incumbent to have the ability to walk, sit, and stand in a typical office environment. This position functions in a standard business office setting.
Help
Requirements
Conditions of Employment
* You must be a U.S. citizen to apply for this job
* Subject to a background/suitability investigation
* May serve a probationary period
* Selective Service Registration is required for males born after 12/31/1959
* A complete application package; Resume, Transcripts, etc.
* Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Individual Occupational Requirement (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. The Individual Occupational Requirement for the Health System Specialist position is:
* Education: Undergraduate and Graduate Education with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR
* Experience: You must have progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
* Missions, organizations, programs, and requirements of health care delivery systems;
* Regulations and standards of various regulatory and credentialing groups; and
* Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
* Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
* Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
* Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
* Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.
GS-12 grade determination: One year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge of principles and practices related to the health care delivery systems and solid understanding of various SR and PI models and tools including, but not limited to: SixSigma concepts, Lean Management principles, Performance Improvement principles, Flow Mapping, Fishbone Diagrams, Force Field analysis, Regression analysis, Pareto charts, Run control charts, Excel and Access Databases, etc. The ability to retrieve, understand, analyze, interpret and display data and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operation. Must have knowledge of the major issues, program goals and objectives, work processes and administrative operations of the organization. A broad knowledge of the literature pertaining to SR and PI as well as knowledge of Joint Commission standards. Must have knowledge of relevant computer applications including current Microsoft Office programs, national and local databases and the ability to develop databases, analytical and graphic reports and other systems and files to effectively document, analyze and present program results. Must demonstrate excellence in oral and written communication as well as the ability to conduct training for employees at every level of the healthcare system.
There is no educational substitution for the GS-12 level.
You will be rated on the following Competencies for this position:
* Education and Training
* Influencing/Negotiating
* Leadership
* Change Management
* Organizational Performance Analysis
* Systems Engineering
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ********************************* If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: *********************************************************************************************
NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Read more
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at *********************
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
* Cover Letter
* DD-214/ Statement of Service
* Disability Letter (Schedule A)
* Disability Letter (VA)
* License
* Other (1)
* PCS Orders
* Performance Appraisal
* Professional Certification
* Resume
* Separation Notice (RIF)
* SF-15
* SF-50/ Notification of Personnel Action
* Transcript
Documents Required:
* Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
* How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and sub
Assistant/Associate Professor of Computer Information Technology/XR Lab Coordinator
Support Associate Job In Corsicana, TX
This position will teach classes at Navarro College-Waxahachie. All instructional personnel are expected to dedicate their primary energies and loyalties to the service of their students. A major responsibility of all instructional personnel is to meet every scheduled class period for classes that meet regularly. Instructors shall not dismiss or change class meeting hours, dates, or classrooms without prior approval from the appropriate Dean or Administrator. Instructors must not permit outside interests to interfere with their obligations to students. All full-time faculty members may be required to teach at locations away from their primary location, including dual credit courses, and weekend or evening classes.
The XR Lab Coordinator is responsible for overseeing the development, deployment, and management of a diverse portfolio of applications that will provide immersive learning experiences to students and faculty. This role requires a versatile skill set encompassing Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) projects, along with the ability to lead projects independently.
The faculty responsibilities are approximately 60% of the role, and the XR Lab Coordinator responsibilities are approximately 40% of the role.
GENERAL DUTIES AND RESPONSIBILITIES:
TEACHING
* Instructors are expected to serve as student advocates.
* Instructors shall provide student-centered learning opportunities.
* All instructors must make continuing efforts to improve the quality of their courses.
* Instructors are expected to conduct classroom instruction at the highest possible level of quality, efficiency, and interest for students.
* Instructors shall communicate their knowledge and experience effectively to students.
* Instructors shall have good rapport with students in class, instilling an atmosphere in which students are engaged and feel comfortable asking questions.
* Instructors shall evaluate students regularly and fairly based on outcomes and objectives identified in course syllabi.
* Instructors shall conduct classes that encourage critical thinking skills and/or instill professionalism in the students.
* Instructors shall respect student privacy and comply with FERPA laws.
* Instructors shall grade and return assignments and tests in a timely manner.
* Instructors shall respond to student correspondence in a reasonable and timely manner.
* Instructors shall utilize student evaluations to improve the quality of their instruction.
* Instructors shall adequately plan courses so that content is up to date and presented in an orderly manner.
COURSE MANAGEMENT
* Instructors will utilize the departmentally adopted and approved textbook for every course taught and will require students to use that text in the instructional process.
* All faculty will be responsible for classroom management. Clear expectations and standards for optimum learning will be discussed on the first day of class or within the first week of classes so that all students will understand the learning environment at Navarro College.
* Instructors are expected to plan and develop efficient procedures for evaluating student learning.
* All instructors are to be familiar with and adhere to all policies and procedures of the institution.
* Instructors who are assigned laboratory sections are expected to remain with the students during laboratory periods.
* Instructors are expected to meet every scheduled class on time and keep the class for the entire scheduled period.
* Instructors are to prepare a course syllabus for each course they are teaching and distribute within the first week a copy of the syllabus to each student in each class with a copy submitted to the appropriate Assistant Dean and/or Dean. Syllabus shall be uploaded to Canvas by assigned date.
* Each course syllabus will include the College policy adopted by the Board of Trustees relative to classroom decorum and student expectations while attending classes.
XR Lab
* Serve as the college's resident expert for Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) projects.
* Create, maintain, and upgrade VR and AR simulations.
* Collaborate with faculty to identify immersive simulation applications and advocate for VR and AR solutions.
* Explore and develop VR and AR systems for various disciplines.
* Lead and direct projects within schedule, budget, and resource constraints.
* Collaborate with multidisciplinary teams to achieve pedagogical objectives.
* Train faculty and staff on the use of XR technology and systems.
* Coordinate the operation and upgrades of the XR Lab.
* Schedule equipment usage and maintain lab availability for faculty, students, and visitors.
* Provide tours of the lab, troubleshoot equipment, and assess new technology for purchase.
* Ensure lab equipment and environment cleanliness and functionality.
* Organize workshops, demonstrations, and promotional material showcasing the college's VR/AR capabilities.
* Perform other duties as assigned where reasonable and appropriate.
PROFESSIONALISM AND CONTINUED IMPROVEMENT
* All instructors are expected to continually seek out ways and methods to improve the effectiveness of their instruction.
* Instructors shall engage in professional development, in-service training opportunities, and scholarly activities to stay current in their academic discipline and teaching best practices.
* Instructors shall work effectively with colleagues in achieving departmental goals and objectives, including submission of data to department chairs for measuring effectiveness.
* Instructors are expected to voice concerns constructively and actively participate in finding solutions.
* Instructors shall work effectively with colleagues outside of their respective department in achieving College or organization goals and objectives.
* Instructors should be knowledgeable of and comply with the contents of the current College Catalog, Navarro College Policies and Procedures Manual, and other appropriate college publications.
SERVICE
* All instructors are required to attend Convocation, Professional Development Day, and other faculty or mandatory meetings unless they are excused by the person authorized to call the meeting.
* Instructors may volunteer to sponsor student clubs and organizations.
* Full-time instructors are required to keep regular office hours for student conferences, advising and other duties.
* Instructors shall advise students about the regulations of the College concerning sequence of courses, majors, minors, graduation requirements, transferring to senior colleges, and other such information by participating in the college Faculty Centered Student Advising Program.
* Instructors should perform other appropriate duties as assigned by authorized personnel, i.e. Career Day, UIL activities, advising, student recruitment, etc.
* Instructors shall attend graduation ceremonies and equivalent, i.e. pinning ceremonies, unless excused by the Executive Vice President for Academic Affairs.
* Instructors are expected to support all and attend a reasonable number of college events such as music productions, athletic contests, club sponsored activities, drama productions, celebrations of student success, etc.
* Perform other duties as assigned where reasonable and appropriate.
KNOWLEDGE, SKILLS, AND ABILITIES:
* Must have a willingness to utilize technology and computerized instructional methods.
* Must have strong human relations skills and must be student oriented.
* Successful experience in the application of student learning and assessment practices, processes, and technologies that enhance teaching is preferred.
POSITION QUALIFICATIONS:
Required
* Master's degree in computer science, Computer Information Systems, Computer Information Technology, Computer Engineering, Computer Education and Cognitive Systems (CECS) or Computer-Based Information Systems (e.g., management, decision-making, data-processing) OR Master's degree with 18 graduate hours in these disciplines. OR Faculty teaching associate degree courses not designed for transfer to the baccalaureate degree: bachelor's degree in the teaching discipline, or associate's degree and demonstrated competencies in the teaching discipline.
Preferred
* Prior teaching experience in a community college environment is highly preferred.
* Prior teaching experience in computer networking, system administration, and/or cybersecurity is highly preferred.
WORKING CONDITIONS:
* Variances from regular working hours may be necessary to fulfill the responsibilities of the position.
* Busy working environment with numerous interruptions.
SALARY: Commensurate with Education & Experience. (9 month position, paid over 12 months)
AT&T Sales Associate - Sales Support
Support Associate Job In Hewitt, TX
Here at Knight Arthur Promotions we are in the people building people business. Improving one family tree at a time. While founding the best customer service experience while executing unparalleled marketing techniques for some of the world's Largest and most recognized companies.
Professionals with customer service experience are wanted to fill our Customer Service and Account Manager position.
We are currently accepting applications from individuals with experience working in customer service, customer relations, tech expert, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a team environment with a focus on customer satisfaction and professional development.
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
***PLEASE NOTE THIS POSITION DOES REQUIRE COMMUTING TO THE WACO AREA***
Job Description/Responsibilities:
Contribute to a positive & energetic environment
Maintain professional standards in marketing, sales & customer service
Customer interaction to promote products & services
Participate in daily training sessions & campaign meetings
New account acquisition & customer retention
Interact with customers daily to review current promotions, provide service quotes and sign on new accounts
Conduct credit checks for potential customers
Work strategically on a lead-based sale campaign
Paperwork & lead disposition as needed
Qualifications
4 year degree preferred
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Ability to perform at a high level in a fast paced environment
Reliable transportation is a required!
In the previous years we have been able to provide exceptional training for customer service, marketing, and sales management and we have expanded to multiple locations nationally. We continue to train within our company to maintain the values and integrity that have allowed us to become one of the fastest growing outsourced providers for consultative customer sales in our market. We are currently hiring representatives to work and expand our client's campaign in the Waco market.
Position Benefits
Competitive Compensation- Weekly Pay
Merit Based Advancement
Exciting Bonuses & Incentive Plan
Company Events
Fun Work Environment
Additional Information
All your information will be kept confidential according to EEO guidelines.
Peer Support Specialist
Support Associate Job In Temple, TX
Benefits - Health - Dental - Vision - Life Insurance - Generous Paid Time Off - 7.69 hrs. per pay period - 10 Observed Company Paid Holidays - 8 Hours Annual Volunteer Time Off - Retirement Plan w/ Employer Match - Employee Assistance Program - Flexible Spending Account
GENERAL DESCRIPTION
This is a grant funded position, and employment is contingent upon continued funding.
The Peer Support Specialist (PS) is an active member of the Temple Day Program and provides peer support services to clients with serious and persistent mental illness. Under the supervision of the Program Manager (a peer support supervisor), the PS will function as a role model to individuals in recovery; exhibiting competency in personal recovery and use of coping skills; and serve as a consumer advocate, providing consumer information and peer support for clients in an outpatient clinical setting. The PS performs a wide range of tasks to assist peers of all ages, from young adult to older adults, in regaining independence within the community and mastery over their own recovery process. PS provide peer mentoring and support to consumers; model self-advocacy skills; provide information, referral, and non-clinical skills training; maintain engagement; and assist in identifying resources. This service includes interventions to facilitate recovery and documentation of the provision of all peer provider services, including both face-to-face and non-face-to-face activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide recovery education to individuals for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery.
Assist clients in developing empowerment skills and combating stigma through self-advocacy. This will be accomplished through regular meetings and individual or group sessions. Through the use of role playing/modeling techniques, the PS provides opportunities for others to demonstrate how they have handled similar problems, how to present themselves in certain situations, or how to handle problems that may arise in interactions with others.
Facilitates ongoing group skills training sessions to teach clients how to identify and combat negative self-talk and how to identify and overcome fears. As a facilitator of these sessions, the PS models effective coping techniques and self-help strategies, as well as share their own experiences and the skills, strengths, supports and resources they used.
Participate in weekly team meetings as well as monthly supervision.
Actively identify and support linkages to community resources (communities of recovery, educational, vocational, social, cultural, spiritual resources, mutual aid groups, professional services, etc.) that support the individual's goals and interests. This will involve a collaborative effort including the individual, staff, and other relevant stakeholders.
Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve goals and self-directed recovery. The PS will support clients in identifying and creating goals and developing r
Help Desk Technician
Support Associate Job In Rio Vista, TX
- Tech Job Number 0000760806 Start Date Open Date Closing Date Job Title: Help Desk Technician Exemption Status/Test: Nonexempt Reports to: Chief Technology Officer Date Revised: 12/3/24 Dept./School: Technology Primary Purpose: Provide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders.
Qualifications:
Education/Certification:
High school diploma or GED
Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
Knowledge of software used to develop spreadsheets, databases, and do word processing
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Experience:
_1_ year of work experience in technical support position
Major Responsibilities and Duties:
Telephone Support
* Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems.
* Communicate with programmer/analyst to detect and resolve end-user problems with internally developed applications and database management.
Technical Support
* Process technology-related work orders and assign priority to work orders. Evaluate and recommend technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff.
* Analyze and identify trends in issue reporting and devise preventative solutions.
Records and Reports
* Maintain phone log records and use data to identify areas for improvement including training and maintenance support.
* Track all software materials and licenses, performing routine inventories and filing.
* Compile, maintain, and file reports, records, and other documents as required.
Other
* Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
* Follow district safety protocols and emergency procedures.
* Other duties as assigned
Supervisory Responsibilities:
None
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
Lifting: Moderate lifting and carrying (up to 44 pounds)
Environment: Occasional prolonged and irregular hours; occasional districtwide travel
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Job Description View Attachment
Full Time or Part Time? Part Time
ED Support Tech
Support Associate Job In Waco, TX
The Emergency Department (ED) Technician, under the supervision of Nursing Staff, helps in the provision of emergency care. Performs duties and direct technical care requiring knowledge of basic patient care standards and medical technology.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Helps in patient care duties. Collects data such as vital signs, weight, pulse oximetry reading, pain scale reading, pain scale rating, visual acuity, nutritional intake and output and documents on appropriate forms.
+ Recognizes and reports abnormal data or findings promptly. Implements Physician, Provider and Nursing orders responsibly and documents interventions according to Hospital protocol.
+ Provides direct technical care. Helps with mobility, toileting, feeding and other personal care needs.
+ Performs phlebotomy to obtain venous blood samples and obtains and delivers other specimens for Laboratory review.
+ Helps or transports patients to and from the department.
+ Helps in patient education. Consoles patients and family members and responds to their concerns.
+ Performs clinical coordination activities.
+ Communicates effectively with Nurses, Physicians, and other healthcare team members to gather and exchange information related to patient care.
**KEY SUCCESS FACTORS**
+ Knowledge and expertise of nursing and patient care standards and procedures.
+ Relational skills required to interact effectively with patients and staff.
+ Ability to follow established safety, infection control, environmental and isolation practices and procedures at all times.
+ Must be able to read, write and follow instructions and flow chart protocols.
+ Must be able to communicate thoughts clearly; both through speech and in writing.
+ General computer skills, including but not limited to: using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email.
+ Corpsman Certificate preferred.
+ Emergency Medical Technician (EMT) preferred.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
**QUALIFICATIONS**
+ EDUCATION - H.S. Diploma/GED Equivalent
+ EXPERIENCE - 1 Year of Experience
+ CERTIFICATION/LICENSE/REGISTRATION -
+ Basic Life Support (BLS): BLS or BLS within 30 days of hire or transfer.
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Information Technology Technician
Support Associate Job In Waco, TX
IT TECHNICIAN |
At Magnolia, the IT Technician is responsible for providing an initial point of contact for all Magnolia staff to assist with and resolve problems relating to computer and communications-related services. This position is responsible for phone support, technology problem evaluation, and the distribution of technology-related tickets. The IT Technician is responsible for routine diagnostic and maintenance tasks and for early identification of problems. This position works from Magnolia Headquarters in Waco, Texas. It reports to the IT Operations Manager and has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide customer service over the phone and by email to assist end-users in resolving computer hardware and software problems*
Troubleshoot and perform repairs to desktop and laptop computers and related equipment*
Visit Magnolia business units to provide on-site technical assistance
Evaluate and recommend technology-related repairs and purchase of parts and equipment
Resolve technical problems with the Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Compile and maintain internal and customer-facing knowledge management systems*
Assist in conducting technology training for Magnolia staff*
Stay knowledgeable of advances in technology, and attain and maintain technical certifications*
Perform other duties as assigned
*Metrics evaluated on Performance Review
COMPETENCIES
Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns.
Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization.
Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
Hard skills: Proficiency in Microsoft Excel preferred.
ELIGIBILITY QUALIFICATIONS
Bachelor's degree from a 4-year college or university preferred
2-4 years of related work experience OR an equivalent combination of education and experience preferred
CompTIA A+ certification preferred
Must be available to be on call as business needs require
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
ACKNOWLEDGEMENTS
Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.