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Support associate jobs in Bowling Green, KY - 38 jobs

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  • Representative, Support Center III - Bilingual (Spanish/English) Preferred

    Molina Healthcare Inc. 4.4company rating

    Support associate job in Bowling Green, KY

    Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. Job Duties * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. * Handles escalated calls on behalf of management. * Provides excellent customer service for all call center communication channels. * Accurately documents all member/provider communication * Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. * Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. * Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. * Engages and collaborates with other departments. * Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. * Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. * Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. * Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. * Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. * Completes research for state, legislative or regulatory inquiries as applicable. * Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. * Achieves individual performance goals as it relates to call center objectives. * Proactively engages and collaborates with other departments as required. * Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. * Assists with formal training needs of other employees along with new hire or training classes as needed. * Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. * Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. * Supports other inquiry areas including the most complex issues. * Conducts initial research and works to immediately resolve issues. * Appropriately escalates issues based on established risk criteria. * Recommends and implements programs to support member needs. * Resolves member inquiries and complaints fairly and effectively to ensure member retention. * Responds to incoming calls from members and providers. * Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs * Assist other retention or inbound functions as dictated by service level requirements * Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. Job Qualifications REQUIRED EDUCATION: Associate's Degree or equivalent combination of education and experience REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: 3-5 years customer service or sales experience in a fast paced, high volume environment PREFERRED EDUCATION: Bachelor's Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 5-7 years Proficient in systems utilized: * Microsoft Office * Genesys * Salesforce * Pega * QNXT * CRM * Verint * Kronos * Microsoft Teams * Video Conferencing * CVS Caremark * Availity * Molina Provider Portal * Others as required by line of business or state PREFERRED LICENSE, CERTIFICATION, ASSOCIATION: Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $21.7-34.9 hourly 7d ago
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  • Clinical Support Lead (PIP)

    Maximus 4.3company rating

    Support associate job in Bowling Green, KY

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support. Essential Duties and Responsibilities * Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI. * Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage. * Ensuring all HPs complete required CME and mandatory training in a timely manner. * To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively. * To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed. * To complete audit/assessment/advice as determined by the business need. * To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame. Key contacts & Relationships Internal Service Delivery Manager RSDMs/CDMs Head of PIP Clinical & Operations Audit CSLs Trainers External Stakeholder meetings as required Engagement with DWP as and when required Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key PIP tasks Able to deliver productivity and quality standards agreed between the Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make pro-active decisions Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions Performance driven with strong performance management to drive continuous improvement Display confidence and a calm and steady presence to effectively manages difficult situations Desirable Experience in a supervisory or leadership role with strong performance focus Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services Individual Competencies Essential Able to collate trends and analyse MI to create and action relevant support plans. To be able to respond proactively to devise solutions at a team level to support performance of the contract. Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve maintain performance standards Able to ensure that professional practice standards and "best practice" are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with wide variety of needs to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements As required throughout region EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 42,500.00 Maximum Salary £ 42,500.00
    $51k-94k yearly est. 8d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support associate job in Bowling Green, KY

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $51k-70k yearly est. 13d ago
  • Mobile Crisis Peer Support PT (52701)

    Lifeskills Group 3.8company rating

    Support associate job in Bowling Green, KY

    Provide community-based peer recovery support services to individuals experiencing mental health or substance use crises. Using lived experience and peer support principles, the Peer Support Specialist fosters hope, builds resilience, and supports individuals in engaging in recovery and stabilization services. This role functions as part of the mobile crisis team and collaborates closely with clinical staff and the broader crisis continuum of care to support de-escalation, safety, and connection to ongoing services. All services are delivered using trauma informed, culturally responsive, and person-centered practices. Mobile Crisis services are provided 24 hours per day, 7 days per week. Peer Support Specialists may be required to work alternate schedules and participate in on call rotations based on program needs. DUTIES AND RESPONSIBILITIES: Provide mobile crisis peer support services to individuals experiencing mental health or substance use crises using lived experience to establish trust, rapport, and engagement Work collaboratively with Mobile Crisis Clinicians and other crisis team members to support crisis response, de-escalation, safety planning, and short-term stabilization Support individuals in identifying recovery goals and developing individualized recovery or wellness plans that promote stability and resilience Provide peer-based support to encourage follow through with treatment, appointments, and recovery supports Assist individuals in navigating systems of care including behavioral health providers, hospitals, law enforcement, and community-based organizations to support continuity of care Provide advocacy for individuals in crisis to ensure their voices are heard and their needs are addressed respectfully Support individuals in addressing practical barriers to care, including coordinating, arranging, or providing transportation as allowed by program policy Facilitate or co-facilitate peer support groups to promote recovery, connection, and ongoing engagement in accordance with program policies and peer support standards Maintain accurate and timely documentation of services provided in accordance with organizational policy and regulatory requirements Participate in training, supervision, quality improvement activities, and program development efforts Deliver services in a variety of environments including community based, residential, clinic based, and virtual settings as appropriate Work alternate schedules and participate in on call rotation as required to support 24/7 crisis service delivery Adhere to all ethical standards, confidentiality requirements, and applicable state and federal regulations Perform other related duties as assigned within the scope of peer support certification and training JOB REQUIREMENTS / EXPECTATIONS: Minimum of one year of sustained recovery from substance use and or mental health conditions with a commitment to continued recovery Ability to use electronic health records and basic technology required for documentation and communication Ability to stand, walk, and move throughout a variety of service environments Ability to work in variable environments that may involve exposure to individuals in acute emotional distress Performance is evaluated through supervision, documentation reviews, quality assurance measures, productivity standards, and achievement of departmental and agency goals Qualifications QUALIFICATIONS: High School diploma or equivalent. Must complete a Kentucky-approved Peer Support Specialist (PSS) Certification training and pass the certification exam within six months of hire. Ongoing supervision is required per 908 KAR 2:220 Peer Support Specialist regulations. Must have reliable transportation, valid driver's license, and present proof of automobile insurance. Must pass a Criminal Record Check and Sexual Offender Registry check. CORE VALUES: All employees must be willing to live our company's core values. Integrity- Exhibiting the highest moral, ethical and legal standards. Doing the right thing - even when no one else is looking. Teamwork - Putting team success over personal success. Actively valuing the strengths and talents of others. Trust/Respect- Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance. Care/Compassion - Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others. Ownership/Accountability - Taking personal responsibility for one's work, actions and feelings. Accepting responsibility for and learning from mistakes.
    $37k-44k yearly est. 9d ago
  • Temporary- Help Desk Assistant (Pool)

    Tennessee Board of Regents 4.0company rating

    Support associate job in Gallatin, TN

    Title: Temporary- Help Desk Assistant (Pool) Institution: Volunteer State Community College To provide courteous and timely assistance for employees and students who contact the IT Help Desk. Help students configure and troubleshoot wireless access on personal devices. Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email. Create work orders for IT personnel when issue cannot be resolved. Perform light maintenance on printers. Checkout equipment to faculty, staff and students. Fill in as backup for switchboard operators. Other duties as assigned. Minimum Qualifications: High school diploma or GED equivalent. Knowledge, Skills, and Abilities Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task. Pay Rate: $16.00 per hour Availability/Closing Date: This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year. Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
    $16 hourly 60d+ ago
  • Transitional Support Specialist

    Harbor Corporation 3.8company rating

    Support associate job in Bowling Green, KY

    Harbor is seeking a Transitional Support Specialist to provide personal care services or accommodations to clients enrolled in the Transition to Independence Process (TIP) program. This can include planning and leading skill development groups, assisting with meal preparation, supervising the self-administration of medication and assisting with activities of daily living. Position is part-time, 2nd shift Tuesday, Friday and Saturday from 2:45p - 11:00p. Participation in the Thursday weekly staff meeting from 3p - 4:30p is mandatory, as well as a one hour bi-weekly supervision meeting. Education/Experience/Other Requirements: * High School Diploma or GED required. Bachelor degree in human service field preferred. * Experience working with severely mentally disabled population or similar population preferred. Experience working with severely mentally disabled young adult population or similar population preferred. * CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. Essential Job Competencies/Primary Duties: * Supervise and/or assist residents' with daily living activities. * Supervise the self-administration of medication. * Assist or prepare client resident meals. * Knowledge of the individualized care plan for residents and provision of support to the resident according to the care plan. Contribute to the care planning process by providing the lead clinical team with specific information and observations of the residents' needs and preferences. * Maintain accurate, complete and appropriate clinical records in a timely manner. * Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials. * Organize, develop and implement planned recreational/educational activities. * Responsible for the completion of all scheduled tasks, care of residents and the facility (including maintenance and cleaning). * Must be available for back-up and emergency shift coverage as needed. Able to work a flexible schedule. * Participates in training and development programs to enhance knowledge, skills and personal service networks. * Maintains courtesy and professionalism with staff and clients at all times. * Understands and maintains professional boundaries in client interactions. * Must complete trainings as specified by agency, licensing, funding and/or accreditation boards. * May float to other locations to accommodate client or agency need. About Harbor: * A leading provider of mental health and substance use treatment for over 100 years * 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year * Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: * Medical, dental, and vision coverage * Retirement plan with company match * Generous paid time off, sick time, and paid holidays * Tuition and professional license reimbursement programs * Clinical supervision hours offered * Employee referral bonuses * Ability to make a difference in your community!
    $23k-30k yearly est. 60d+ ago
  • FOH Support (Host)

    Keke's Breakfast Cafe

    Support associate job in Hendersonville, TN

    As a Front of House Support team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you'll help make every guest's visit memorable from the moment they arrive. ESSENTIAL FUNCTIONS (Key Responsibilities) Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed. Greet guests entering the restaurant whenever possible, providing a friendly first impression. When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience. Provide guests with estimated wait times and keep them informed throughout their wait. Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party. Escort guests to their tables with menus and silverware, ensuring a seamless transition. Accommodate special seating requests whenever feasible, balancing customer flow in service sections. Upon seating, inform guests of their server's name to enhance the personal touch. Thank guests as they leave and invite them to return, reinforcing a welcoming environment. Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance. Remove used tableware promptly as guests finish, keeping the dining area organized. Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas. Respond promptly and appropriately to guest requests, communicating needs to servers as necessary. Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization. Assist servers with plate removal, especially during peak periods and with large parties. Keep all front of house areas clean, including floors around trash cans and walkways. Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed. Thank guests as they leave to leave a lasting positive impression. Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor. QUALIFICATIONS & REQUIREMENTS Previous experience in a customer service role or hospitality setting preferred but not required. Excellent communication and interpersonal skills with a friendly and welcoming demeanor. Ability to work in a fast-paced environment while maintaining attention to detail. Strong organizational skills and the ability to manage multiple tasks simultaneously. Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning. Availability to work flexible hours, including weekends and holidays. Knowledge of basic food safety practices and ability to follow health regulations. Reliable transportation to and from work. Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact ************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION. Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at ************ or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants. The typical pay range for this role is: Minimum:$2.13 - Maximum:$9.43 Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience. Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact ************. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION. Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at ************ or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
    $34k-54k yearly est. Auto-Apply 60d+ ago
  • Store Support

    Home Depot 4.6company rating

    Support associate job in Bowling Green, KY

    Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
    $34k-40k yearly est. 60d+ ago
  • Retail Support Specialist

    DSI Systems 4.0company rating

    Support associate job in Hendersonville, TN

    Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!
    $26 hourly Auto-Apply 7d ago
  • Retail Team Member - 3rd Shift

    Sudden Service

    Support associate job in Cedar Hill, TN

    Job Description At Sudden Service, we are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path. Sudden Service is continuing to build an amazing family of Team Members, and we want you to be the face of our company. We have been recognized as a top employer for the last six years in a row, so join us to keep the streak alive! Benefits & Perks: Weekly Pay w/Daily Pay Option Same Day Start 401K Matching Affordable Healthcare Insurance Paid Training PTO for All Healthy Meal Perks Fuel & Store Discounts Part-Time & Full-Time Schedules Tuition Reimbursement up to $2,500/year Pet & Life Insurance Programs Unlimited Referral Bonus Program Internal Preference for Promotions Ongoing Career Development Training When You Work: Overnight Shift: 10 PM - 6 AM (3rd Shift), Weekend Availability Preferred, Overtime Availability (Optional) Career Growth: We prefer to promote internally; over 70% of our leadership team have been promoted from within our company. We provide tailored training for all positions to help you reach your full potential. We want you to grow with us. We take your professional development seriously. If you want it, we want it for you. Who We Want to Hire: Team Members are the engine of the company. We want your unique personality to ensure best-in-class service and food experiences for our guests. You are a motivated, energetic, outgoing, and reliable person who people want to come back and see. Multiple Roles: All team members are cross-trained and expected to be able to perform the functions of multiple position types during a given shift. Guest Service: Your focus will be to put a smile on every guest's face through executing your role to the best of your ability. Welcome every guest as they walk in the door. Build lasting relationships with every guest and get to know their needs. Treat every guest like they are the first guest of the day. Food Service: Each Team Member plays a part in delivering an excellent food service experience for our guests. Whether you are preparing food, selling food, or helping guests find food items they are looking for, we all have a responsibility for quality, safety, and efficiency of how we deliver foodservice programs. Problem Solving: Understands the needs of your teammates and guests, able to take action to find answers and solutions. Able to resolve issues with guests, making them want to come back again. Identify new and better ways of doing things and able to communicate them effectively. Cleaner & Fresher: Provide a pristine environment for our guests in all areas. Uphold brand standards by keeping our promise to be Cleaner, Safer, and Friendlier than the competition. Cashier: Able to read and react to the guests and store's needs by being proactive and reactive in completing multiple tasks at the same time. Running a cash register, stocking shelves, cleaning restrooms, and marketing promotions are things you may do in our fast-paced environment. Food Service Team Member/Prep Cook: Maintains cleanliness of kitchen and kitchen equipment. Maintains sanitation, health, and safety standards in all work areas. Follows Brand Standards, adhering to recipe integrity, producing a consistent and Fresh All Day food offering. Has full oversight of all kitchen and food responsibilities, including ordering, product rotation, and inventory management. Minimum Qualifications: 18+ Clear communication Able and willing to lift and stock inventory up to 50 pounds Accountable Reliable Punctual Team-first attitude Coachable Ability to stand on your feet during entire shift Able to perform basic math functions Preferred Qualifications: Prior C-Store, retail, food service, or customer service is greatly appreciated Bilingual Desire for personal and professional advancement Shift flexibility Weekend availability Who We Are: Our parent, Tri Star Energy, is a growing, local, family-owned company with over 2.5K employees and nearly 200 locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are a premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands are well known throughout the region for providing a differentiated food and fuel experience that is second to none for our #1 priority: our guests. Tri Star Energy's mission is “To build lasting relationships by serving our community.” Our people are driven by our core values: Strive for Balance, Expect Achievement, Be a Servant Leader, Have Integrity, and Be Committed. Join our awesome team today and be a part of setting a new bar for an industry on the rise! Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law. #3rdShift #FS0031t
    $24k-33k yearly est. 17d ago
  • Restaurant Team Members

    Papa John's 4.2company rating

    Support associate job in Goodlettsville, TN

    The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John's standards. Comply with Papa John's uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances. Duties and Responsibilities * Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do. * Work as a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company's image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun. * Accurately use the FOCUS System, process cash, and/or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company's assets by maintaining organized, safe and clean work areas; complying with safety and security standards at all times. * Responsible for quickly and accurately delivering food from the kitchen to customer's vehicle. * Follow proper sanitation and food safety principles and ensure that the food is delivered hot to customers outdoors. Education, Experience & Certifications * High School diploma or GED preferred * Serv-Safe/Local or State Food Service Certification preferred * Successful and stable employment history * If cross-trained as a delivery driver, must have a driver's license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, a satisfactory vehicle, and the ability to drive * Bilingual in certain markets * Non-exempt, hourly position * Provide additional documentation as required by individual states * Must be 18 years of age or older to perform the following duties at Papa John's: pizza loading, oven tending, pizza cutting, dough docking, dishwashing, and pizza delivery * Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise Functional Skills * Cash Management skills or Financial & Business Acumen * Planning & Prioritization: highest impact, highest value * Communicates Effectively and Candidly * Process Improvement: Strive to continually improve Our Values * EVERYONE BELONGS - Diversity, Equity, Inclusion and Teamwork * DO THE RIGHT THING - Integrity, Character and Community * PEOPLE FIRST - Customer and Team member Focus * INNOVATE TO WIN - Think Differently and Lead Change * HAVE FUN - It's Pizza, It Has To Be Fun! Our Core Competencies * CUSTOMER FOCUSED - Put the customer's needs first * RESULTS DRIVEN - Commit to achieving objectives * INNOVATIVE MINDSET - Open to new ideas and ways of doing business * STRATEGIC THOUGHT LEADERSHIP - Engage in logical and systematic thinking * COLLABORATION - Work together in the most effective way Papa Johns is an equal opportunity employer.
    $22k-29k yearly est. 21d ago
  • Representative, Support Center III - Bilingual (Spanish/English) Preferred

    Molina Healthcare 4.4company rating

    Support associate job in Bowling Green, KY

    Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. **Job Duties** - Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. - Handles escalated calls on behalf of management. - Provides excellent customer service for all call center communication channels. - Accurately documents all member/provider communication - Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. - Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. - Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. - Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. - Engages and collaborates with other departments. - Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. - Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. - Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. - Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. - Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. - Completes research for state, legislative or regulatory inquiries as applicable. - Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. - Achieves individual performance goals as it relates to call center objectives. - Proactively engages and collaborates with other departments as required. - Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. - Assists with formal training needs of other employees along with new hire or training classes as needed. - Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. - Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. - Supports other inquiry areas including the most complex issues. - Conducts initial research and works to immediately resolve issues. - Appropriately escalates issues based on established risk criteria. - Recommends and implements programs to support member needs. - Resolves member inquiries and complaints fairly and effectively to ensure member retention. - Responds to incoming calls from members and providers. - Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs - Assist other retention or inbound functions as dictated by service level requirements - Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. **Job Qualifications** **REQUIRED EDUCATION** : Associate's Degree or equivalent combination of education and experience **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : 3-5 years customer service or sales experience in a fast paced, high volume environment **PREFERRED EDUCATION** : Bachelor's Degree or equivalent combination of education and experience **PREFERRED EXPERIENCE** : 5-7 years Proficient in systems utilized: + Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft Teams + Video Conferencing + CVS Caremark + Availity + Molina Provider Portal + Others as required by line of business or state **PREFERRED LICENSE, CERTIFICATION, ASSOCIATION** : Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
    $21.7-34.9 hourly 14d ago
  • Peer Support Specialist - ACT Team - Male (52380)

    Lifeskills Group 3.8company rating

    Support associate job in Bowling Green, KY

    This position provides a variety of recovery-oriented supports to individuals in order to promote greater independence, community integration and recovery from mental illness and/or substance use. Services provided by peer specialists include a wide range of supports, services, and advocacy that contribute to a client's ability to engage in ongoing treatment. Assist in the development of peer-led programming. DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities required for the job. This should be a realistic list or tasks that are needed to complete the job. Conduct regular contact with ACT consumers in the community to provide peer support services Transport ACT consumers to/from appointments as needed Community support to ACT consumers Assist ACT consumers with developing hope through application of the “lived experience” from the Peer Support Specialist Exemplifies recovery principles in order to show by example that recovery is possible and attainable. Share their own recovery story as appropriate, and walks the road of recovery alongside the service recipient Attend and positively participate in required team, agency, and interdisciplinary meetings Coordinate and consult with other team members to keep team informed of issues and progress Participate in interdisciplinary team meetings and group supervision as required Enter contacts with ACT consumers and constituencies into the electronic health records system timely and accurately Other duties as assigned JOB REQUIREMENTS / EXPECTATIONS: List physical demands (standing for expended periods of time, must be able to lift 15lbs, sitting for extended periods of time, must be able to operate a motor vehicle) List if this a role that requires transporting clients and the expectation of applicant needing active insurance. Explain the working environment (factory setting, clinical setting, etc.) Explain how the success of a person in this role will be evaluated. (The applicant hired into this role will be evaluated against company and department goals, objectives, and performance factors annually, quarterly, monthly, etc.) Peer Support will spend an extended amount of time in the community alongside clients Willingness to enter ACT consumer homes - services are community based and require regular contact with clients in the community, often their homes Willingness to transport ACT consumers in the Peer Support Specialist's personal vehicle Ability to adapt to change at short notice Outgoing and ability to relate to ACT consumers Qualifications QUALIFICATIONS: Minimum knowledge skills and abilities required to perform the job. This needs to be realistic and not a list of ideal wants. Is a degree required for this position? How much experience is necessary to do the tasks listed above? Must be a self-identified person on the application or cover letter how they have “lived” personal experience leading to an understanding of the needs of persons with mental health & substance abuse issues. Must be in recovery from a psychiatric diagnosis (substance use disorder recovery is acceptable - but must have primarily experienced mental illness.) Must be certified by as a Peer Specialist at time of hire or within first 6 months. Completion of requirements to become a Registered alcohol and drug peer support specialist as applicable. High school diploma or GED equivalent Driver's license, reliable transportation, and valid vehicle insurance Basic computer skills required to enter contacts into HER Must pass a pre-employment drug screen test and background check Must adhere to agency's policies, including but not limited to, non-discrimination, safety, drug and alcohol-free workplace, violence prevention and harassment-free workplace Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity CORE VALUES: All employees must be willing to live our company's core values. Integrity - Exhibiting the highest moral, ethical and legal standards. Doing the right thing - even when no one else is looking. Teamwork - Putting team success over personal success. Actively valuing the strengths and talents of others. Trust/Respect- Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance. Care/Compassion - Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others. Ownership/Accountability - Taking personal responsibility for one's work, actions and feelings. Accepting responsibility for and learning from mistakes.
    $28k-34k yearly est. 9d ago
  • Transitional Support Specialist

    Harbor Corporation 3.8company rating

    Support associate job in Bowling Green, KY

    Harbor is seeking a Transitional Support Specialist to provide personal care services or accommodations to clients enrolled in the Transition to Independence Process (TIP) program. This can include planning and leading skill development groups, assisting with meal preparation, supervising the self-administration of medication and assisting with activities of daily living. Position is part-time, 2nd shift Sunday, Monday and Wednesday from 2:45p - 11:00p. Participation in the Thursday weekly staff meeting from 3p - 4:30p is mandatory. as well as the one hour bi-weekly supervision meeting. Education/Experience/Other Requirements: * High School Diploma or GED required. Bachelor degree in human service field preferred. * Experience working with severely mentally disabled population or similar population preferred. Experience working with severely mentally disabled young adult population or similar population preferred. * CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. Essential Job Competencies/Primary Duties: * Supervise and/or assist residents' with daily living activities. * Supervise the self-administration of medication. * Assist or prepare client resident meals. * Knowledge of the individualized care plan for residents and provision of support to the resident according to the care plan. Contribute to the care planning process by providing the lead clinical team with specific information and observations of the residents' needs and preferences. * Maintain accurate, complete and appropriate clinical records in a timely manner. * Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials. * Organize, develop and implement planned recreational/educational activities. * Responsible for the completion of all scheduled tasks, care of residents and the facility (including maintenance and cleaning). * Must be available for back-up and emergency shift coverage as needed. Able to work a flexible schedule. * Participates in training and development programs to enhance knowledge, skills and personal service networks. * Maintains courtesy and professionalism with staff and clients at all times. * Understands and maintains professional boundaries in client interactions. * Must complete trainings as specified by agency, licensing, funding and/or accreditation boards. * May float to other locations to accommodate client or agency need. About Harbor: * A leading provider of mental health and substance use treatment for over 100 years * 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year * Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: * Medical, dental, and vision coverage * Retirement plan with company match * Generous paid time off, sick time, and paid holidays * Tuition and professional license reimbursement programs * Clinical supervision hours offered * Employee referral bonuses * Ability to make a difference in your community!
    $23k-30k yearly est. 47d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support associate job in Millersville, TN

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $48k-65k yearly est. 13d ago
  • Store Support

    Home Depot 4.6company rating

    Support associate job in Bowling Green, KY

    Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $34k-40k yearly est. 20d ago
  • Retail Support Specialist

    DSI Systems 4.0company rating

    Support associate job in Hendersonville, TN

    Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!
    $26 hourly 8d ago
  • Retail Team Member - 1st Shift

    Sudden Service

    Support associate job in Franklin, KY

    Job Description At Sudden Service, we are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path. START with a job...STAY for a career! Sudden Service is continuing to build an amazing family of Team Members, and we want you to be the face of our company. We have been recognized as a top employer for the last six years in a row, so join us to keep the streak alive! Benefits & Perks: Weekly Pay w/Daily Pay Option Same Day Start 401K Matching Affordable Healthcare Insurance Paid Training PTO for All Healthy Meal Perks Fuel & Store Discounts Part-Time & Full-Time Schedules Tuition Reimbursement up to $2,500/year Pet & Life Insurance Programs Unlimited Referral Bonus Program Internal Preference for Promotions Ongoing Career Development Training When You Work: Day Shift: 6 AM - 2 PM (1st Shift), Weekend Availability Preferred, Overtime Availability (Optional) Career Growth: We prefer to promote internally; over 70% of our leadership team have been promoted from within our company. We provide tailored training for all positions to help you reach your full potential. We want you to grow with us. We take your professional development seriously. If you want it, we want it for you. Who We Want to Hire: Team Members are the engine of the company. We want your unique personality to ensure best-in-class service and food experiences for our guests. You are a motivated, energetic, outgoing, and reliable person who people want to come back and see. Multiple Roles: All team members are cross-trained and expected to be able to perform the functions of multiple position types during a given shift. Guest Service: Your focus will be to put a smile on every guest's face through executing your role to the best of your ability. Welcome every guest as they walk in the door. Build lasting relationships with every guest and get to know their needs. Treat every guest like they are the first guest of the day. Food Service: Each Team Member plays a part in delivering an excellent food service experience for our guests. Whether you are preparing food, selling food, or helping guests find food items they are looking for, we all have a responsibility for quality, safety, and efficiency of how we deliver foodservice programs. Problem Solving: Understands the needs of your teammates and guests, able to take action to find answers and solutions. Able to resolve issues with guests, making them want to come back again. Identify new and better ways of doing things and able to communicate them effectively. Cleaner & Fresher: Provide a pristine environment for our guests in all areas. Uphold brand standards by keeping our promise to be Cleaner, Safer, and Friendlier than the competition. Cashier: Able to read and react to the guests and store's needs by being proactive and reactive in completing multiple tasks at the same time. Running a cash register, stocking shelves, cleaning restrooms, and marketing promotions are things you may do in our fast-paced environment. Food Service Team Member/Prep Cook: Maintains cleanliness of kitchen and kitchen equipment. Maintains sanitation, health, and safety standards in all work areas. Follows Brand Standards, adhering to recipe integrity, producing a consistent and Fresh All Day food offering. Has full oversight of all kitchen and food responsibilities, including ordering, product rotation, and inventory management. Minimum Qualifications: 18+ Clear communication Able and willing to lift and stock inventory up to 50 pounds Accountable Reliable Punctual Team-first attitude Coachable Ability to stand on your feet during entire shift Able to perform basic math functions Preferred Qualifications: Prior C-Store, retail, food service, or customer service is greatly appreciated Bilingual Desire for personal and professional advancement Shift flexibility Weekend availability Who We Are: Our parent, Tri Star Energy, is a growing, local, family-owned company with over 2.5K employees and nearly 200 locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are a premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands are well known throughout the region for providing a differentiated food and fuel experience that is second to none for our #1 priority: our guests. Tri Star Energy's mission is “To build lasting relationships by serving our community.” Our people are driven by our core values: Strive for Balance, Expect Achievement, Be a Servant Leader, Have Integrity, and Be Committed. Join our awesome team today and be a part of setting a new bar for an industry on the rise! Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law. #1stShift #PIZZA
    $22k-30k yearly est. 6d ago
  • Transitional Support Specialist

    Harbor Corporation 3.8company rating

    Support associate job in Bowling Green, KY

    Harbor is seeking a Transitional Support Specialist to provide personal care services or accommodations to clients enrolled in the Transition to Independence Process (TIP) program. This can include planning and leading skill development groups, assisting with meal preparation, supervising the self-administration of medication and assisting with activities of daily living. Position is part-time, 24 hours per week. Position works every Thursday 2d shift from 2:45 - 11:00p, Friday and Saturday 3rd shift from 10:45p - 7:00a. Required to attend Thursday mandatory weekly staff meeting 3p - 4:30p, and one hour bi-weekly supervision meeting. Education/Experience/Other Requirements: * High School Diploma or GED required. Bachelor degree in human service field preferred. * Experience working with severely mentally disabled population or similar population preferred. Experience working with severely mentally disabled young adult population or similar population preferred. * CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. Essential Job Competencies/Primary Duties: . * Supervise and/or assist residents' with daily living activities. * Supervise the self-administration of medication. * Assist or prepare client resident meals. * Knowledge of the individualized care plan for residents and provision of support to the resident according to the care plan. Contribute to the care planning process by providing the lead clinical team with specific information and observations of the residents' needs and preferences. * Maintain accurate, complete and appropriate clinical records in a timely manner. * Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials. * Organize, develop and implement planned recreational/educational activities. * Responsible for the completion of all scheduled tasks, care of residents and the facility (including maintenance and cleaning). * Must be available for back-up and emergency shift coverage as needed. Able to work a flexible schedule. * Participates in training and development programs to enhance knowledge, skills and personal service networks. * Maintains courtesy and professionalism with staff and clients at all times. * Understands and maintains professional boundaries in client interactions. * Must complete trainings as specified by agency, licensing, funding and/or accreditation boards. * May float to other locations to accommodate client or agency need. About Harbor: * A leading provider of mental health and substance use treatment for over 100 years * 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year * Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: * Medical, dental, and vision coverage * Retirement plan with company match * Generous paid time off, sick time, and paid holidays * Tuition and professional license reimbursement programs * Clinical supervision hours offered * Employee referral bonuses * Ability to make a difference in your community!
    $23k-30k yearly est. 60d+ ago
  • Store Support

    Home Depot 4.6company rating

    Support associate job in Hendersonville, TN

    Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $33k-40k yearly est. 20d ago

Learn more about support associate jobs

How much does a support associate earn in Bowling Green, KY?

The average support associate in Bowling Green, KY earns between $22,000 and $67,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Bowling Green, KY

$39,000
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