Support associate jobs in Chattanooga, TN - 96 jobs
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Service Desk Support Specialist
Global Channel Management
Support associate job in Chattanooga, TN
Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required
Service Desk Support Specialist requires:
Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
COVID mandate
Associates Degree or equivalent, relevant work experience is required.
Experience 2 years of end-user technical and/or call center experience required
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Working knowledge of Windows Operating Systems required.
Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Service Desk Support Specialist duties:
User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM
$36k-51k yearly est. 60d+ ago
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Student Engagement Support Associate
The College System of Tennessee 3.9
Support associate job in Athens, TN
Title: Student Engagement SupportAssociate Employee Classification: Technical & Paraprofessional Institution: TCAT-Athens Department: Student Services Salary Range: $34,939 - $43,673 * 70% - Data Entry - (Essential) * 20% - Student Engagement Activities - (Essential)
* 10% - High School onsite Dual Enrollment Applications - (Essential)
Minimum Qualifications
Minimum Qualifications
Associate's Degree from an accredited institution.
Proficiency in MS Office suite including Outlook, Teams, Word, and Excel.
Must be able to pass a background check.
Experience processing documents where attention to detail was required.
Experience with basic finances including the ability to manage a balance sheet.
Preferred Qualifications
Preferred Qualifications
Bachelor's degree from an accredited institution.
Experience with event planning.
Work experience in higher education.
Knowledge, Skills, and Abilities
Ability to communicate professionally and effectively, both verbally and in writing.
Ability to exercise good judgement in evaluating situations and making decisions.
Ability to remain composed in a fast-paced environment.
Ability to foster collegial relationships within and outside the department.
Supportive and client-centered approach to student services, especially when assisting
students with developmental, emotional, physical, or learning differences.
Ability to travel to local high schools and overnight to conferences.
Physical Demands / Working Conditions
Ability to lift 20 lbs. or more and set up display tables at recruiting events.
Ability to give tours of TCAT Athens' campuses.
Ability to give presentations as part of the recruiting process.
Ability to travel.
$34.9k-43.7k yearly 24d ago
Material Handling Service Support Specialist
WMH
Support associate job in Chattanooga, TN
Department
Service
Employment Type
Full Time
Location
BR06- CHATTANOOGA, TN
Workplace type
Onsite
Reporting To
Alex Bush
This role's hiring manager: Alex Bush View Alex's Profile
Key Responsibilities Skills, Knowledge and Expertise 🛠️📝🗣️🎓💼📈 Perks of Being a WMH Team Member: About WMH 🚦 About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.
🔥 Why WMH? We're Built Different.🔥
Exclusive Linde Material Handling partnership
Industry-leading automation & fleet tech
Leadership development at every level
Top-tier pay + long-term stability
Culture built on innovation, accountability & growth
🚀 Ready to Launch Your Career? This isn't a parking spot.
This is a launchpad.
If you're ready to:
✅ Stop watching growth
✅ Start building it
✅ And shape the future of aftermarket operations…
Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines-
👉 Apply Today:
wmhsolutions.pinpointhq.com
At WMH, we don't just offer jobs-we create unstoppable careers. Documents Equal Employment OpportunityAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all - regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.
Your Career Has a Future Here We don't just offer jobs - we build careers grounded in growth, integrity, innovation, and real opportunity.
Your talent belongs in a place where it's recognized and developed.
🔗 Explore Opportunities: ***********************************
$26k-47k yearly est. 60d+ ago
Site Support Specialist
BASF 4.6
Support associate job in Chattanooga, TN
Now hiring! Site Support Specialist At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team-especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of World's Best Employers in 2024. Come join us on our journey to create solutions for a sustainable future!
Come create chemistry with us!
Site Support Specialist- Chattanooga, TN
This job will provide all encompassing site support for the Chattanooga Operations for both locations (Amnicola Hwy & Polymer Dr); including but not limited to support for site medical management, LMS training system administration, document control administration, information protection, records retention, P-Card administration, SAP Gates Administration, invoicing, orientation facilitation, supply inventory and general site administration.
As a Site Support Specialist,
* Support for Chattanooga Site medical screening management using eMCP software. Ensure compliance with physical exams for plant personnel working the medical provider to comply with regulatory and BASF internal requirements and follow up to ensure compliance and ensure Return to Work exams are timely.
* Management of Chattanooga Site training management system LMS, content owner for Chattanooga Site.
* Fully responsible for Chattanooga Site procedure management, Word Processing, Windows file management, Sharepoint, and Training LMS.
* Information Protection Officer (IPO) for the site.
* SAP Gates Administrator for the site, helping employees gain the needed access to Z2L.
* Works in Records Retention for the site, storing, labeling, and placing orders with Iron Mountain for permanent storage of documents.
* Site P-Card administrator, ensuring company rules and regulations are followed in regard to p-card holders.
* Support the development of the "Zero Incident" mindset as a culture in the Chattanooga operations by becoming the recognized champion for safety and environmental performance.
* Support and continually apply ISO Quality Improvement policies and procedures.
* Interaction includes Operations, Safety, Ecology, HR, Logistics, Maintenance and Engineering, Purchasing, and Accounting personnel.
* Required to work effectively and efficiently, be a self-starter, with minimal supervision.
* Indirect support is provided by Site Support Services, including Quality, Safety, Ecology, Human Resources, Engineering and Maintenance.
Formula for Success...
* High School diploma required. (Associate's or Bachelor's Degree preferred)
* Minimum 2-5 years of experience working in an administrative role and or position that utilizes administrative skills with increasing responsibility where discretion and the ability to handle confidential information as a daily function of the job.
* Ability to execute independent planning and controlling of target agreements.
* Proficient in MS Office, MS Windows, including electronic file management.
* Basic SAP knowledge is a plus.
* Excellent professionalism, organizational skills, communication skills (oral and written) and effective time management skills.
* Must have ability to multi-task and be very detailed oriented. Good problem solving and analytical skills. Able to determine best solutions to solving problems within functional areas. Required to make decisions on their own within their work function.
* Expected to think and act in collaboration with others, including other departments or teams. External relationships among customers include product quality control and meeting product specifications (low frequency) When required, deal with customers in a helpful and friendly manner, respect their requirements and listen to their needs. Act promptly to resolve customer requests
* Previous Human Resource experience in a Manufacturing environment is a plus.
#dispersionsresins&additives
Create your own chemistry with you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
* Flexible work arrangements whenever possible
* Highly competitive retirement savings plan with company match and investment options
* Well-being programs that include comprehensive mental health support for you and your household family members
* Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
* Back-up child and elder care with discount programs for families of all ages and stages
* Mentoring and career development opportunities that allow you to share, learn, and thrive
* Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
* Employee crisis support for when the unexpected happens
* Access to our BASF wine cellar, employee discounts, and much more!
About us
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongat BASF
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact ***************************** to report fraud.
Equal employment opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
$40k-61k yearly est. 15d ago
Client Support Specialist IV
Global Payment Holding Company
Support associate job in Chattanooga, TN
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Job Summary:
Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding TouchNet's commitment to the customer experience.
Responsible for addressing advanced support cases regarding technical questions and problem resolution related to TouchNet products as well as customer equipment. Promotes TouchNet products and services to meet customer needs. Exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.
Core Responsibilities:
Addresses advanced level technical support needs as escalated through Client Services, Sales, Project and Leadership.
Responsible for efficient resolution to internally or externally created cases while maintaining open channel of communication with related persons
Leverage use of industry and product knowledge to provide the highest level of experience to end users.
Attend Product Specific Sprint reviews and transfer knowledge, software advances, and defect resolution to support agents
Respond in a timely manner to incoming requests for service and support via phone, email, and system driven communication.
Serve as primary escalation points for software support to identify root cause of issues while escalating for further assessment and resolution when resources/permissions do not permit resolution.
Provide feedback to Level I & II support representatives regarding case entry and escalation to further knowledge and reinforce first call resolution.
Monitor case and communications for trends associated with customer experience and product satisfaction. Reporting of findings and concerns to applicable persons and parties.
Requires basic to advanced SQL knowledge to identify database inconsistencies and modify using statements
Engage key team members to initiate action regarding high risk client needs
Demonstrates functional skills to troubleshoot and resolve complex technical problems and address other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Serve as a customer voice during product meetings and sprint reviews by ensuring customer concerns are surfaced and acknowledged.
Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer's cooperation to work through the troubleshooting process, ensuring customer problem resolution.
Act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying churn signals and uncovering drivers, involving sales when alternate products make a better fit.
Fundamental understanding of the competitive environment and begins to position TouchNet products positively to our customers.
- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
Demonstrates ability to achieve established goals and performance metrics.
Regular, consistent and punctual attendance.
Requires ability to travel when business requires. Approximately 10% for most roles and software platforms.
Attends training as required.
Works independently, and seeks Supervisor support when necessary.
Supports other lines of business as volumes dictate.
Other duties and responsibilities as assigned.
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear a telephone headset and manipulate objects such as pen, keyboard, and mouse.
Job Specification:
Degree not required though encouraged
Generally requires 5-8 years related experience
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.
$30k-42k yearly est. Auto-Apply 3d ago
Business Support Rep
Lancesoft 4.5
Support associate job in Soddy-Daisy, TN
Fully performs both standard and non-standard transactions in support of the Management Support Services job family. Selects, applies, and explains procedures and practices to identify and resolve discrepancies, research information sources, and document and coordinate results.
Provides multi-functional support that may include business planning, budget and accounting support, facilities and equipment coordination, payroll operations, records management, procurement and materials management, event planning, legal and contractual services, workers compensation claims, and general office management.
Typical duties include independently performing a variety of day-to-day transactions within assigned functional area(s), such as ensuring proper classification, storage, retention, and disposal of organizational records. Serves as the organizational representative and point of contact for office and personal communication equipment (e.G., copiers, fax machines, pagers, cellular phones, and telecommunications equipment).
Ensures and coordinates the entry of required data and schedules into various information and business reporting systems. Formats and retrieves both standard and non-standard reports from multiple business systems. Identifies and resolves discrepancies in data used for business decision-making.
Performs procurement and materials management functions as required, including compliance with contractual agreements and the requisitioning and receiving of goods and services. Serves as a coordination point for activities supporting the full range of work within assigned functional areas.
Provides orientation and training in assigned functional areas and may coordinate assigned work activities for the first two levels of work. Demonstrates competence at the administrative representative level, with established experience in PC software applications and general experience with organizational business systems, standards, and processes.
Requires a degree, certification, or equivalent experience.
$29k-35k yearly est. 18d ago
ERP Support Specialist
The Vincit Group 4.4
Support associate job in Chattanooga, TN
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The ERP Support Specialist will be the primary point of contact for all end users of the company's two ERP systems. The Specialist will assist users with troubleshooting, training, and configuration issues. Associates in the role will have/learn functional expertise of the application and contribute to improvements and enhancements for mission-critical daily needs and organizational initiatives.
EDUCATION:
Required: High school diploma
Preferred: College degree in business related field
EXPERIENCE:
Required: Minimum of 1-year prior experience working with business enterprise systems. Must be proficient in Microsoft Office and Microsoft Excel.
Preferred: Knowledge of Sage X3 ERP, experience in developing training materials, and a working knowledge of basic accounting principles is preferred.
POSITION REQUIREMENT(S): Specialized Skills/License/Certification
Preferred: SQL query syntax knowledge, Working understanding of general business and accounting concepts.
CORE COMPETENCIES (Essential Job Functions)
Provide daily end user support for ERP systems, addressing or escalating issues in a timely and professional manner.
Administer security for ERP systems for all users, ensuring integrity and confidentiality of sensitive data.
Review reports for potential errors, research systemic or user causes of errors found, and implement controls or configuration changes to mitigate future errors and risks.
Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve user issues.
Identifies requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with persons in a position to understand requirements.
Assists with the successful rollout of system changes or new system implementations, not limited to testing, training, support, documentation.
Assists with the company's M&A activities as it relates to system conversions and integrations.
VIN123
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$30k-47k yearly est. Auto-Apply 21d ago
Corporate Micro Market Support Specialist - (Chattanooga, TN)
Five Star Breaktime Solutions
Support associate job in Chattanooga, TN
Corporate Micro Market Support Specialist - (Chattanooga, TN) TN, Chattanooga Job Description: Corporate Micro Market Support Specialist Location:Chattanooga, TN (Corporate Office) Department:Retail Operations Support - Micro MarketsSchedule:Full-Time | Monday - Friday | Hybrid eligible
About the Role
Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, delivering innovative breaktime solutions that enhance customer experience. We are seeking a detail-oriented and team-focused Corporate Micro Market Support Specialistto join our Corporate Retail Operations Support team in Chattanooga, TN.
This role provides vital administrative and operational support to the Micro Market division by maintaining data integrity, assisting with reporting, and ensuring the accurate setup and maintenance of product and account information across multiple systems. The ideal candidate is analytical, organized, and thrives in a fast-paced environment where accuracy and communication are key.
Compensation:Competitive salary + comprehensive benefits package.
Key Responsibilities
+ Support the corporate and divisional Micro Market operations teams with product data management, reporting, and troubleshooting.
+ Enter, update, and maintain product information, pricing, and account setups in the company's operating systems.
+ Ensure cost, pricing, and product files are accurate and consistent across markets.
+ Generate and distribute weekly and monthly Micro Market reports, including sales, inventory, and performance data.
+ Respond to field requests related to product extensions, user access, and account or consumer balance inquiries.
+ Assist with the creation of product files and item catalogs for field orders and installations.
+ Partner with internal teams to maintain tracking databases and ensure up-to-date documentation.
+ Verify data integrity through regular audits, identifying and resolving discrepancies promptly.
+ Collaborate with Retail Operations Support leadership to streamline workflows and improve data management processes.
+ Perform additional duties and projects assigned by management.
Qualifications
+ Education: Associate degree required; Bachelor's degree in Business, Data Analytics, or related field preferred.
+ Experience: Minimum of 2 years of experience in data entry, reporting, or operational support; experience in foodservice, retail, or convenience services preferred.
+ Effectively manages, organizes, and prioritizes work in a fast-paced environment; strong ability to multitask while maintaining accuracy.
+ Excellent interpersonal, verbal, and written communication skills with a strong focus on collaboration and professionalism.
+ Exceptional attention to detail and analytical ability to ensure data quality and accuracy.
+ Demonstrated ability to work independently with minimal supervision while maintaining open communication with leadership.
+ Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Publisher) with advanced Excel skills including formulas (LOOKUP, IF, CONCATENATE), data parsing, pivot tables, charts, and graphs.
+ Ability to manipulate and interpret data efficiently, presenting findings in an organized and actionable format.
+ Strong decision-making and problem-solving skills with the ability to assess, negotiate, and resolve issues promptly.
+ Uses logic and critical thinking to anticipate challenges and implement effective solutions.
+ Demonstrated ability to build and maintain cooperative working relationships across teams, fostering trust, respect, and collaboration.
+ Adaptable, open to change, and capable of managing shifting priorities in support of evolving organizational needs.
+ Must pass background check and pre-employment drug screening.
Why Join Five Star?
+ Competitive salary and performance-based incentives
+ 401(k) retirement savings plan with company match.
+ Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
+ Voluntary FSA, life insurance, and short/long-term disability options.
+ Seven (7) paid holidays and five (5) paid days off annually (PTO increases to 10 days after one year of service).
+ Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
EEO Statement
Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.
Location - TN, Chattanooga - TN
$29k-48k yearly est. 60d+ ago
Maintenance Support Specialist
Riverside Transport Group
Support associate job in Chattanooga, TN
The Maintenance Support Specialist (MSS) is responsible for processing weekly reports and communicating findings to Maintenance Support Supervisor
Responsibilities
Monitoring emails and faxes frequently and handling accordingly based on priority
Processing and reviewing daily invoices for discrepancies, duplicates and unauthorized charges and disputing as necessary
Responsible for monitoring specified accounts on a daily basis
Evaluates road calls and works with Breakdown agents for accuracy in documentation
Contacts vendors for invoices, DOT forms or any other paperwork needed before issuing payment
Communicates with the vendor in a timely manner for any issues, questions or concerns
Responsible for the weekly Comcheck report to verify all documentation has been received on outgoing payments
Other duties as assigned by Maintenance Support Supervisor
Qualifications
Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Two year certificate from college or technical school, six months to one related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
$29k-48k yearly est. 19d ago
SPECIALIST, ROADSIDE SUPPORT
U.S. Xpress
Support associate job in Chattanooga, TN
USX HEADQUARTERS Fri-Mon 12:00p-10:30p No Grade: HR09 Compensation Range: $19.08 - $22.47 Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
* Medical, Dental, and Vision
* Basic/Supplemental Life
* Accidental Death/Dismemberment
* Health Savings Accounts
* Flexible Savings Accounts
* Company Paid Holidays
* Paid Time Off
* 401k with Employer Matching Contribution
* Employee Stock Purchase Plan
* Paid Parental Leave
* Short Term Incentive Program
* Employee Assistance Program
* Pet Insurance
Position Functions:
* Receive, document, and resolve incoming driver-reported maintenance issues.
* Triage over-the-road breakdowns to identify the safest and most efficient resolution.
* Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization
* Receive management approval for repair expenditures as needed.
* Quickly escalate more complex repair issues to appropriate team members.
* Secure service for road repairs.
* Respond to after-hours calls as needed.
* Assist drivers in all breakdown situations locally and OTR.
* Set up road calls and direct drivers to authorized repair facilities.
* Ensure all DOT/FMCSA regulations, local, state, and internal company procedures and standards are followed.
* Follow-up regarding repair completion and payment as needed.
* Maintain working knowledge of DOT and company safety regulations.
* Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms/systems used in daily operations.
* Stay current on incoming emails; respond promptly and professionally to drivers, vendors, and internal partners.
* Communicate clearly and accurately via phone, email, and vendor portals.
* Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations.
* Document all maintenance events thoroughly and accurately in company systems.
* Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions.
* Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes.
* Participate in ongoing training, coaching, and one-on-one feedback sessions; accept constructive criticism and apply it to improve performance.
* Perform other duties as assigned.
* Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
* Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
* Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
Perform other duties as requested by leadership
What We're Looking For:
Education
* High school diploma or GED equivalent required
* Associate's degree in a relevant technical or business field demonstrating strong computer literacy, typing proficiency, and system navigation skills (e.g., Information Technology, Computer Science, Business Technology) or Associate's degree in a mechanical or technical field demonstrating strong mechanical knowledge and diagnostic ability (e.g., Diesel, Automotive Technology, Heavy Equipment, Industrial Maintenance, Mechanical Engineering Technology) preferred
* Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
* 1+ year of experience in a call center or customer service environment required, 2+ years preferred
* 1+ year of mechanical or automotive troubleshooting experience required
* Experience using Cetaris Maintenance Software, AS400, and Microsoft Office applications (Excel, Outlook, etc.) preferred
* 2+ years of experience in the freight or logistics industry with 1+ years in maintenance-focused role preferred
* Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
* Possess strong, above-average mechanical and technical knowledge with the ability to accurately assess equipment concerns, identify likely causes, and determine the appropriate repair path. Capable of evaluating symptoms, asking targeted diagnostic questions, and leveraging available resources to make safe, efficient triage decisions
* Exhibit strong communication and problem-solving abilities, ensuring clear, accurate exchanges with drivers, vendors, and internal departments. Able to break down complex issues, ask the right questions, and make confident decisions to resolve maintenance problems efficiently
* Perform effectively in a fast-paced, high-volume environment, balancing multiple active cases and shifting priorities as driver needs, safety concerns, and repair demands arise
* Able to quickly learn and master all systems and platforms used in daily operations including Cetaris, Microsoft applications, XPM, OEM portals, and other maintenance-related tools - and utilize them efficiently and accurately
* Demonstrate strong computer literacy with fast, accurate typing and efficient system navigation. Must be able to type 70+ words per minute with high accuracy and use advanced computer navigation skills such as keyboard shortcuts, multitasking tools, and rapid movement between systems and platforms
* Adept at assessing organizational dynamics and managing change
* Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
* Proactive and pragmatic problem solver
* Communicates effectively across multiple mediums
Licenses & Certifications
* Technical diploma or certification in Diesel Technology or a related mechanical program preferred
* D.O.T. certification or comprehension preferred
* OEM certification preferred
Work Environment / Physical Requirements - Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
$19.1-22.5 hourly 16h ago
Store Support
Home Depot 4.6
Support associate job in Dalton, GA
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
$28k-33k yearly est. 60d+ ago
Personal Support Specialist
Avanta Care Home Care-Atlanta
Support associate job in Ringgold, GA
Job DescriptionJob Title: Personal Support Specialist (PSS) Schedule: Part-Time We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal for someone who is caring, dependable, and committed to making a difference in the lives of others.
Key Responsibilities:
Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and mobility
Perform light housekeeping duties including meal preparation, laundry, and tidying living spaces
Provide companionship and emotional support to clients
Assist with medication reminders (as allowed by state regulations)
Monitor and report any changes in the clients condition or behavior
Follow care plans and document daily activities accurately
Adhere to safety protocols and infection control procedures
Qualifications:
High school diploma or equivalent
Certification as a Personal Support Specialist (PSS) or willingness to complete approved training
Previous experience in home care, assisted living, or a related field is preferred but not required
Strong communication and interpersonal skills
Ability to handle physical aspects of the job (e.g., lifting, bending)
Reliable transportation and valid drivers license (if travel is required)
Must pass background checks and any other state-required screenings
Why Join Us:
Flexible part-time hours
Supportive team environment
Opportunity to make a meaningful difference in the community
$34k-56k yearly est. 7d ago
Product Support Sales Associate
Yancey Bros. Co 3.9
Support associate job in Calhoun, GA
Job DescriptionWho We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As the Product Support Sales Representative Associate you will support a machine service shop in a given region. The PSSR Associate will be responsible for assisting the Product Support Sales Representatives in selling parts and service solutions to customers by collaborating with the PSSRs and Service Teams.
Primary Responsibilities:
Helping the PSSR team to meet and exceed product support sales revenue budget for territory and branch
Calling and support the marketing team on developing new accounts
Develop and cultivate relationships with the Earthmoving customer base with the PSSR
New Customer Acquisition - Cold Calling, Selling, Relationship Development
Coordinate PSSR quotes, projects, and managing calls and opportunities via the CRM system
Ongoing product support skills and capabilities development via training
Team player to partners across the enterprise to help provide the full range of Yancey solutions available to customers
Under Carriage inspections
Conflict and dispute resolution
Additional Responsibilities:
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience in the heavy equipment industry. This could include as a Diesel Technician, Sales Representative or Service Coordinator. Prior sales experience would be preferred, along with excellent analytical, organization and communication skills.
Education/Experience:
Must have a high school diploma or equivalent experience
Required Qualifications/Skills:
Excellent analytical, organization, and communication skills.
Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification
Must have a valid class C Georgia driver's license and clean driving history
Physically able to operate equipment as well as climb under and on for inspections
Work in extreme weather conditions, around loud noises and other conditions that will require appropriate Personal Protection Equipment to be used.
Preferred Qualifications/Skills:
Bilingual abilities are a plus -
read, write, and speak
(preferably Spanish)
Specific industry experienced desired or an equivalent college degree
Prior sales experience preferred
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Compensation: Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
$31k-42k yearly est. 20d ago
Personal Support Specialist
Home Care Association 4.1
Support associate job in Ringgold, GA
Replies within 24 hours Job Title: Personal Support Specialist (PSS) Schedule: Part-Time We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal for someone who is caring, dependable, and committed to making a difference in the lives of others.
Key Responsibilities:
Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and mobility
Perform light housekeeping duties including meal preparation, laundry, and tidying living spaces
Provide companionship and emotional support to clients
Assist with medication reminders (as allowed by state regulations)
Monitor and report any changes in the client's condition or behavior
Follow care plans and document daily activities accurately
Adhere to safety protocols and infection control procedures
Qualifications:
High school diploma or equivalent
Certification as a Personal Support Specialist (PSS) or willingness to complete approved training
Previous experience in home care, assisted living, or a related field is preferred but not required
Strong communication and interpersonal skills
Ability to handle physical aspects of the job (e.g., lifting, bending)
Reliable transportation and valid driver's license (if travel is required)
Must pass background checks and any other state-required screenings
Why Join Us:
Flexible part-time hours
Supportive team environment
Opportunity to make a meaningful difference in the community
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Becoming a Caregiver
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
As our population ages, the demand for caregivers is growing every day! Is this career right for you?
Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business. All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.
$33k-44k yearly est. Auto-Apply 7d ago
Client Support Specialist
Health Connect America 3.4
Support associate job in Chatsworth, GA
Join Our Impactful Team at Health Connect America!
Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.
Come make a difference and grow with us!
Our Brands
Responsibilities
The Client Support Specialist will provide community-based support services for child, adolescent, or adult clients. These services, primarily offered in the community, aim to help consumers and their families achieve and maintain rehabilitative support. Responsibilities include assisting consumers with mental health diagnoses to reach functional levels, self-efficiency, and symptom reduction. This will involve teaching coping skills, linking individuals to community resources for basic needs, and developing basic living skills to prevent relapse and ensure long-term recovery.
Review all assessments and notes pertaining to the individual's history, diagnosis, and treatment plan.
Contact assigned clients a minimum of two times monthly in the individual's home or other community setting to review mental health symptoms, assess priority of needs and provide interventions as outlined in treatment plan. Worker must meet individuals for a minimum of one face to face meeting and at least one phone contact per month.
Assist youth/client/family in facilitation and coordination of the IRP including providing skills support in the youth/client/family's self-articulation of goals.
Plan in a proactive manner to assist the youth/client/family in managing or preventing crisis situations.
Identify strengths which will aid the client in achieving resiliency.
Provide support to enhance natural and age-appropriate support, development of interpersonal, community coping and functional skills.
Assistance in the acquisition of skills for the client to self-recognize emotional triggers and to self-manage behaviors.
Assist in personal development, school performance, work performance and functioning in social and family environments through teaching skills/strategies to ameliorate the effect of behavioral symptoms.
Ensure resource coordination to assist the client/family in gaining access to necessary rehabilitative, medical social and other services and supports.
Assist in identifying resources for families in need, is able to direct families in crisis to appropriate staff person for intervention.
Work in partnership with case therapists to help clients achieve their potential.
Attend community meetings as assigned to enhance relationships with community partners and continuity of care for clients.
Assist in telemedicine appointments as needed.
Track utilization of services. Be familiar with expiration date of treatment plan and review with individual any changes that may need to be made to updated treatment plan and to inform intake staff of these recommended changes, prior to treatment plan reauthorization. Encourage and support clients to make appointments and attend meeting with intake staff to reauthorize or update treatment plan, as needed.
Assist client in developing a safety plan that individual can utilize in the event of a mental health crisis, which identifies crisis numbers, as well as natural supports that individual could utilize to ensure their safety.
Update contact information, as needed, within the individual's profile in EMR, so other mental health providers can keep in contact with the individual.
Attend staff meetings, as required, for continuing education, to learn of changes in policies, and to staff cases.
Staff any concerns, regarding individual's mental health symptoms, basic needs, compliancy with treatment services or changes in insurance status with Program Director, Clinical Supervisor, and/or medical staff.
Qualifications
Qualifications include a High School Diploma with 2 years of experience, or a Bachelor's Degree in social work, psychology, or a related mental health field.
Be Well with HCA:
We recognize the importance of self-care and work/life balance.
We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
Additional benefits include:
Access to a Health Navigator
Health Savings Account with company contribution
Dependent Daycare Flexible Spending Account
Health Reimbursement Account
401(k) Retirement Plan
Benefits Hub
Tickets at Work
Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!
Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters
$37k-44k yearly est. Auto-Apply 7d ago
Health Care Support Associate
The College System of Tennessee 3.9
Support associate job in Athens, TN
Title: Health Care SupportAssociate Employee Classification: Non Exempt Support Institution: TCAT-Athens Department: Nursing Department of
Health Care SupportAssociate. This is a full-time, grant-funded position designed to support health
science program expansion, student success, and project development as outlined in the grant objectives.
The Health Care SupportAssociate will work to promote and grow health science pathways, support
student engagement, and ensure successful implementation of grant initiatives through high school
partnerships, clinical coordination, and community outreach. This role also includes managing grant
purchases and providing ongoing administrative support, including reporting and compliance with
Tennessee Board of Regents (TBR) guidelines.
Salary range: $34,939 to $43,673
Job Duties
Attend college, community, and industry events to promote health science programs and grant initiatives.
* Organize and facilitate campus open houses, facility tours, and health science events.
* Expand Health Science Day to additional service areas.
* Collaborate with high schools to promote dual enrollment and Work-Based Learning (WBL) opportunities in healthcare fields.
* Meet with high school counselors, teachers, and students to explain program benefits, career pathways, and enrollment processes. • Assist with maintaining and developing clinical site partnerships.
* Support faculty and leadership in reviewing and enhancing healthcare-related curricula to align with industry needs.
* Ensure that all project outcomes, milestones, and grant objectives are met on schedule.
* Manage grant purchasing, including procurement of equipment and instructional supplies.
* Attend monthly TBR grant report meetings and other grant-related functions.
* Prepare and submit timely and accurate grant progress and financial reports.
* Provide career coaching and advising to dual enrollment and adult students considering healthcare programs.
* Support enrollment efforts for both traditional and non-traditional students, including those seeking to use Tennessee Promise or Tennessee Reconnect funding.
* Collaborate with Student Services to enhance student support and outreach efforts.
* Create or assist in developing promotional materials and press releases.
Minimum Qualifications
Minimum Qualifications
* Technical Diploma in health sciences, education, or related field from
an accredited institution required; Associate's Degree preferred.
* Minimum of three (3) years of experience in customer service,
recruitment, healthcare education, or a related field.
* Demonstrated knowledge of technical education pathways, workforce
demands in health care, and dual enrollment programming.
* Experience with grant-funded projects and purchasing processes
preferred.
Preferred Qualifications
Bachelors Degree
Knowledge, Skills, and Abilities
* Strong written and oral communication skills, including public
speaking and presenting to large groups.
* Excellent organizational and time management skills with attention to
detail.
* Ability to establish and maintain effective relationships with schools,
students, staff, and healthcare partners.
* Proficient in Microsoft Office Suite; experience with student
information systems such as SIMS or Banner a plus.
* Ability to work independently, manage multiple tasks, and travel
frequently within the college's service area.
Physical Demands / Working Conditions
This position requires travel to area high schools, clinical sites, and
community events.
* Occasional lifting and transport of promotional or instructional
materials may be necessary.
Background check will be required.
$34.9k-43.7k yearly 59d ago
Material Handling Service Support Specialist
WMH
Support associate job in Chattanooga, TN
Department
Service
Employment Type
Full Time
Location
BR06- CHATTANOOGA, TN
Workplace type
Onsite
Reporting To
Karl Duffy
This role's hiring manager: Karl Duffy View Karl's Profile
Key Responsibilities Skills, Knowledge and Expertise 🛠️📝🗣️🎓💼📈 Perks of Being a WMH Team Member: About WMH 🚦 About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.
🔥 Why WMH? We're Built Different.🔥
Exclusive Linde Material Handling partnership
Industry-leading automation & fleet tech
Leadership development at every level
Top-tier pay + long-term stability
Culture built on innovation, accountability & growth
🚀 Ready to Launch Your Career? This isn't a parking spot.
This is a launchpad.
If you're ready to:
✅ Stop watching growth
✅ Start building it
✅ And shape the future of aftermarket operations…
Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines-
👉 Apply Today:
wmhsolutions.pinpointhq.com
At WMH, we don't just offer jobs-we create unstoppable careers. Documents Equal Employment OpportunityAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all - regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.
Your Career Has a Future Here We don't just offer jobs - we build careers grounded in growth, integrity, innovation, and real opportunity.
Your talent belongs in a place where it's recognized and developed.
🔗 Explore Opportunities: ***********************************
$26k-47k yearly est. 60d+ ago
SPECIALIST, ROADSIDE SUPPORT
U.S. Xpress
Support associate job in Chattanooga, TN
USX HEADQUARTERS No Grade: HR09 Compensation Range: $19.08 - $20.00 Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
* Medical, Dental, and Vision
* Basic/Supplemental Life
* Accidental Death/Dismemberment
* Health Savings Accounts
* Flexible Savings Accounts
* Company Paid Holidays
* Paid Time Off
* 401k with Employer Matching Contribution
* Employee Stock Purchase Plan
* Paid Parental Leave
* Short Term Incentive Program
* Employee Assistance Program
* Pet Insurance
This is an evergreen requisition. We continuously accept applications for this role to build a strong candidate pipeline. Openings may not be immediately available, and qualified candidates will be contacted as positions become available.
Position Functions:
* Receive, document, and resolve incoming driver-reported maintenance issues.
* Triage over-the-road breakdowns to identify the safest and most efficient resolution.
* Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization
* Receive management approval for repair expenditures as needed.
* Quickly escalate more complex repair issues to appropriate team members.
* Secure service for road repairs.
* Respond to after-hours calls as needed.
* Assist drivers in all breakdown situations locally and OTR.
* Set up road calls and direct drivers to authorized repair facilities.
* Ensure all DOT/FMCSA regulations, local, state, and internal company procedures and standards are followed.
* Follow-up regarding repair completion and payment as needed.
* Maintain working knowledge of DOT and company safety regulations.
* Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms/systems used in daily operations.
* Stay current on incoming emails; respond promptly and professionally to drivers, vendors, and internal partners.
* Communicate clearly and accurately via phone, email, and vendor portals.
* Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations.
* Document all maintenance events thoroughly and accurately in company systems.
* Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions.
* Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes.
* Participate in ongoing training, coaching, and one-on-one feedback sessions; accept constructive criticism and apply it to improve performance.
* Perform other duties as assigned.
* Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
* Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
* Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
* Perform other duties as requested by leadership
What We're Looking For:
Education
* High school diploma or GED equivalent required
* Associate's degree in a relevant technical or business field demonstrating strong computer literacy, typing proficiency, and system navigation skills (e.g., Information Technology, Computer Science, Business Technology) or Associate's degree in a mechanical or technical field demonstrating strong mechanical knowledge and diagnostic ability (e.g., Diesel, Automotive Technology, Heavy Equipment, Industrial Maintenance, Mechanical Engineering Technology) preferred
* Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
* 1+ year of experience in a call center or customer service environment required, 2+ years preferred
* 1+ year of mechanical or automotive troubleshooting experience required
* Experience using Cetaris Maintenance Software, AS400, and Microsoft Office applications (Excel, Outlook, etc.) preferred
* 2+ years of experience in the freight or logistics industry with 1+ years in maintenance-focused role preferred
* Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
* Possess strong, above-average mechanical and technical knowledge with the ability to accurately assess equipment concerns, identify likely causes, and determine the appropriate repair path. Capable of evaluating symptoms, asking targeted diagnostic questions, and leveraging available resources to make safe, efficient triage decisions
* Exhibit strong communication and problem-solving abilities, ensuring clear, accurate exchanges with drivers, vendors, and internal departments. Able to break down complex issues, ask the right questions, and make confident decisions to resolve maintenance problems efficiently
* Perform effectively in a fast-paced, high-volume environment, balancing multiple active cases and shifting priorities as driver needs, safety concerns, and repair demands arise
* Able to quickly learn and master all systems and platforms used in daily operations including Cetaris, Microsoft applications, XPM, OEM portals, and other maintenance-related tools - and utilize them efficiently and accurately
* Demonstrate strong computer literacy with fast, accurate typing and efficient system navigation. Must be able to type 70+ words per minute with high accuracy and use advanced computer navigation skills such as keyboard shortcuts, multitasking tools, and rapid movement between systems and platforms
* Adept at assessing organizational dynamics and managing change
* Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
* Proactive and pragmatic problem solver
* Communicates effectively across multiple mediums
Licenses & Certifications
* Technical diploma or certification in Diesel Technology or a related mechanical program preferred
* D.O.T. certification or comprehension preferred
* OEM certification preferred
Work Environment / Physical Requirements - Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
$19.1-20 hourly 7d ago
Product Support Sales Associate
Yancey Bros. Co 3.9
Support associate job in Calhoun, GA
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As the Product Support Sales Representative Associate you will support a machine service shop in a given region. The PSSR Associate will be responsible for assisting the Product Support Sales Representatives in selling parts and service solutions to customers by collaborating with the PSSRs and Service Teams.
Primary Responsibilities:
Helping the PSSR team to meet and exceed product support sales revenue budget for territory and branch
Calling and support the marketing team on developing new accounts
Develop and cultivate relationships with the Earthmoving customer base with the PSSR
New Customer Acquisition - Cold Calling, Selling, Relationship Development
Coordinate PSSR quotes, projects, and managing calls and opportunities via the CRM system
Ongoing product support skills and capabilities development via training
Team player to partners across the enterprise to help provide the full range of Yancey solutions available to customers
Under Carriage inspections
Conflict and dispute resolution
Additional Responsibilities:
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience in the heavy equipment industry. This could include as a Diesel Technician, Sales Representative or Service Coordinator. Prior sales experience would be preferred, along with excellent analytical, organization and communication skills.
Education/Experience:
Must have a high school diploma or equivalent experience
Required Qualifications/Skills:
Excellent analytical, organization, and communication skills.
Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification
Must have a valid class C Georgia driver's license and clean driving history
Physically able to operate equipment as well as climb under and on for inspections
Work in extreme weather conditions, around loud noises and other conditions that will require appropriate Personal Protection Equipment to be used.
Preferred Qualifications/Skills:
Bilingual abilities are a plus -
read, write, and speak
(preferably Spanish)
Specific industry experienced desired or an equivalent college degree
Prior sales experience preferred
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Compensation: Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
$31k-42k yearly est. 60d+ ago
Store Support
Home Depot 4.6
Support associate job in Fort Oglethorpe, GA
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
How much does a support associate earn in Chattanooga, TN?
The average support associate in Chattanooga, TN earns between $22,000 and $64,000 annually. This compares to the national average support associate range of $26,000 to $83,000.
Average support associate salary in Chattanooga, TN
$37,000
What are the biggest employers of Support Associates in Chattanooga, TN?
The biggest employers of Support Associates in Chattanooga, TN are: