Support associate jobs in District of Columbia

Job Responsibilities: Peer Support - Waukesha Courts Conditional Release • Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. • Provide one on one peer support services in the community • Link individuals to a variety of self-determined supports and services within the Milwaukee area, including mental health, substance use support, natural/familia supports • Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery • Responsible for maintaining accurate documentation of all contacts in awards, including completing the needs assessment, progress notes with peers, and all collateral contacts • Maintain regular contact with the referring case workers, including preparing for and attending all scheduled monthly update meetings with the referring case managers, and their supervisors, • Complete all agency trainings as required within the agency timelines • Attend and participate in monthly in person team meetings • Attend in-service and conferences as required • This position requires regular driving for work-related duties and community outreach. Job Qualifications: Required Qualifications • Must have completed the State Peer Support Training curriculum and pass the Certification test within the first 6 months of employment. • One year of experience as a peer support is preferred, but not required • Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements • Must pass a driving record background check to be eligible to drive in the community during work hours • Must have knowledge of resources available to the people served in the Peer Support Program • Meet all the employee requirements including references, criminal background check, drug test, and driver's license check. • Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples: o Working knowledge - can understand basic principles and solve basic problems o General knowledge - has comprehensive understanding of substance use disorders and as well as mental health disorders Knowledge, Skills and Abilities • Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications. • Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel). • Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage required caseloads. • Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges. • Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team. • Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities. • Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting. • Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries. • Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including individuals, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings. Other Job Information (if applicable): PHYSICAL DEMANDS: The position is mobile with time spent in the community, including home visits and other community based locations. Driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule to meet the schedule needs of the peers, which may include evenings and weekend work. Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PM21 PI5ba886a7221a-30***********7

Job Description Sigmatech, Inc. is seeking highly qualified and motivated Space Acquisition Program Element Monitor (PEM) Support Analyst in support of the Assistant Secretary of the Air Force for Space Acquisition and Integration (SAF/SQ) in Arlington, VA. SAF/SQ has overall responsibility for Department of the Air Force (DAF) space systems acquisition and architectures oversight as well as integration of allied, civil, and commercial space capabilities into United States Space Force (USSF) architectures. These responsibilities are carried out in close collaboration with the Chief of Space Operations (CSO) and the USSF staff. SAF/SQ also serves as the Space Service Acquisition Executive (SAE) and oversees and directs the activities of the Space Rapid Capabilities Office (SpRCO), Space Systems Command (SSC), and the Space Development Agency (SDA). SAF/SQ's guiding objectives are to (1) drive speed into space acquisitions, (2) make our space architecture more resilient, (3) integrate our space architecture with other war fighting domains, (4) drive program management discipline across our acquisitions, and (5) ensure that space and ground acquisitions are time phased to optimize operational availability. Achieving these objectives requires a workforce with broadly diverse and deep skills in system engineering, program management, architecture analysis, program planning and budgeting, and executive level communications and support. This position requires familiarity in the following areas: DoD, commercial and civil space operations, ground systems, on-orbit systems, links, international capabilities, threats, cyber operations and security. The candidate should be comfortable providing expertise in supporting the development, integration, and coordination of Space Acquisition policies and strategies across DoD and interagency stakeholders. Responsibilities The Space Acquisition PEM Support Analyst will primarily support the Capability Development Directorate (SAF/SQS). Working independently, or as part of a diverse multi-disciplined team, the candidate will: Provide impartial assessments of programs approaching key decision points as well as prime Contractor technical and operational issues. Review and provide recommendations on existing and proposed Space Force acquisition and capability area policies and implementation. Review and evaluate the impact of national, DoD, JCS, and civil government policies and activities that affect Space Force acquisition programs and capability areas. Develop and maintain an integrated baseline to capture the architecture, performance, utility, costs, and milestones associated with programs (operational, in development, and future). Analyze system level and system-of-systems level requirements, needs, and capabilities. Explore opportunities for integration, as well as for migrating into the NSS enterprise new and emerging technologies, concepts, research, and development efforts from DoD, IC, civil, and commercial sources. Identify integration opportunities across the NSS enterprise including the integration of space with non-space (cyber, terrestrial, maritime, and air) capabilities. Collaborate with external systems engineering organizations. Provide technical and acquisition support to communicate critical information, such as senior leader decision forums, annual planning guidance, and the results of periodic portfolio reviews to support decisions affecting future space and space-related systems and capabilities. Provide the required expertise in planning, programming, budget, and execution to ensure SAF/SQ's program and budget submissions correlate with existing plans, policy, guidance, and architectural decisions. Support the assessment of the DoD program/budget submissions to develop Space Program Assessments and evaluate service POM compliance with policy intent. Provide assessments to SAF/SQ and advise the Three-Star Programmer's Review and Defense Management Action Group (DMAG) on Assist the SAF/SQ in assessing NSS programs for capability gaps and overlaps and formulating recommendations to support NSS decision makers. Any other tasks closely associated with the performance of duties listed above. Required Qualifications Must have an active TS security clearance with SCI eligibility. Bachelor's Degree and at least 7 years of experience working in a space-related field. Familiarity with the full range of Space Operations and Associated Capabilities. Familiarity with Defense Space and National Security Space in the areas of strategy, requirements, capabilities, architectures, programs, acquisition, and operations. Familiarity with civil, commercial, and international space capabilities. Experience working on a headquarters staff. Excellent organizational skills; ability to plan, track, and maintain due dates for multiple tasks and products central to the organization's business processes. Exemplary writing and editing skills. Strong attention to detail. Ability to adapt to rapidly changing work environments while maintaining flexibility and versatility. Experience working successfully with senior executives at multiple organizational levels. Demonstrated proficiency with using Microsoft Office and other standard computer applications. Experience fostering stable and productive working relationships that communicate expectations and promote cooperation. Experience communicating effectively and concisely using a variety of styles and techniques appropriate to the audience. Ability to work collaboratively with personnel at all levels of the customer organization to deliver results; strong networking, interpersonal, and customer service skills are key. EEO employer

Job Description T-Rex is seeking a Service Desk Tier 1 Support Specialist to join the Process and Tools (P&T) team, supporting the PEO Defense Healthcare Management System (DHMS). The PEO DHMS is transforming the delivery of health care and advance data sharing through a modernized electronic health record for service members, veterans, and their families. The Workforce 3.0 program within DHMS is a managed solution that leverages innovative new processes, methods, and best-in-class methodologies from the private sector to enable the entire PEO DHMS workforce to deliver world-class technology. The DHMS systems provide important health IT capabilities to 9.6 million active military, their families, and their beneficiaries. This program supports management of technical deployments, field deployments, and technology training/adoption. Let's talk about how you can help make a difference! Responsibilities: Operate the Process and Tools Support Desk, including monitoring support channels, capturing requests and providing Tier-1+ response within the SLA rules. Develop and maintain usable and useful Dashboards, FAQs, and Job Aids for the delivery of superior service support. Guide access requests through the approval process Gather information and requirements for enhancement requests Identify, troubleshoot, and resolve Tier 1 support requests. Escalate complex issues to Tier 2 support as needed Conduct periodic online support sessions allowing users a scheduled window to present and troubleshoot unique questions and utilization requests. Work with the internal team to plan upgrades, adoption campaigns, and coordination of requests for enhancement. Execute advanced reporting for Test and other workstreams. Participate in request review and prioritization working teams. Support tools and access delivery workshops, forums, and Tiger Teams. Engaging in Partner on-boarding coordination. Keep internal documentation up to date as required by system changes. Contribute to the development and maintenance of a knowledge base of common issues and solutions. Develop training documentation and how-to guidance. Requirements: Minimum 5 years of recent and relevant IT Service Desk experience. Proven experience as an IT Service Desk Analyst or similar role in IT. Sound understanding of IT Service Desk operations, computer systems (hardware/software), networks, etc. Experience in analysis, implementation, and evaluation of IT systems and their specifications. Experience using JIRA in support of Service Desk activities. Risk Management experience. Requirements gathering experience. Ability to work independently as well as part of a larger team. Strong written and verbal communication skills. Desired Skills: Bachelor's Degree preferred in Information Technology, Computer Science, Engineering, or another similar discipline. Experience using ServiceNow and JIRA ITIL Knowledge Security+ Certification. Experience at the Defense Health Agency. T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $95,000 - $130,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effectively serve the Bank's clients. Provision and manage user access, including account creation, modification, and deactivation, ensuring appropriate permissions and security protocols are followed.To serve as the first tier of support, using analytical problem-solving skills to troubleshoot and appropriately escalate issues. Essential Job Functions: Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person. Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests. Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support. Provide technical support, deployment, configuration, and installation of computers. Perform hardware diagnostics and coordinate repairs. Install and test computers, printers, and other peripherals; configure operating systems and application software packages. Help maintain and assist in operating all audio-video equipment. Assist in implementing and deploying telecommunications systems, including VOIP, cell phones, etc Support the maintenance of physical IT assets, installed software, and third-party tools to ensure efficient troubleshooting and inventory tracking. Create, delete, and manage user accounts and access permissions. Resolving user-reported issues related to access, permissions, and account problems. Support audit processes by providing logs and evidence of access management activities. Crosstrain network administration tasks. Onsite branch visits are required for maintenance, IT-related issues, and new setups/installations Must be available to work weekends, overtime, and cover for team members when they are on vacation. Perform other duties as directed. Knowledge, Skills, and Experience Requirements: Associate degree or minimum 5+ years of equivalent experience in a related field At least one-year hands-on experience in a technology support function Effective verbal and written communication skills and ability to communicate and interact with senior management and staff at all levels Strong analytical and problem-solving skills Highly organized, resourceful and results-oriented Understanding of and passion for new technology trends

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.We are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time position. **Job Summary:** The Service Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under supervision. **Administrative Essential Functions:** + Provide users with a central place to drop off and pick up equipment and pick up Service Request forms. + Document and administer all users visiting the Walk-In Center through a visitor log. + Maintain an inventory of forms, and ensure all forms are properly completed, catalogued, and scanned/entered into Remedy as appropriate. + Create and update Remedy tickets as part of the Enterprise Service Desk walk-in operations. + Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic troubleshooting, email system usage, and other non-hands on activities. + Resets account passwords, security tokens, PINs, and other administrative account management support activities as needed. + All work will be contained and documented in the agency's Remedy ticketing system. **Support-Shared Equipment Handling:** Document the sign-in and sign-out of shared equipment, operate and administer an equipment checkout system for short-term assignments of laptops and other portable IT equipment, ensure all portable IT equipment is current and ready for immediate deployment at all times, track status and whereabouts of all checked-out equipment and ensure checked-out equipment is returned on time. **Equipment Disposal:** Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment, Work with the site personnel to have the equipment shipped to the Government-directed location or have its ownership transferred to the site, Notify the Configuration Management Team to update CMDB. Create and update daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager, to send to the federal government as part of project documentation and deliverables management. **Proficiencies:** BMC Remedy ticketing system. MS Office suite, specifically MS Word and MS Excel. Superb oral, written, and communication skills essential. **Service Desk Essential Functions:** Manage incidents, Problems, and Service Requests. Use government-standard implementation of Remedy 7.6 (or higher) for handling tickets. **_Ticket Creation and Handling:_** Receive calls made to a single phone number (provided by the government), via email, via fax or contacting on-site support personnel. Future possibilities include the use of a self-service portal, live chat and texting. + Accept all methods of contact and respond in a manner that meets the applicable SLA. + In addition to creating tickets in response to User requests, support tickets created in response to automated alerts and outage/Incident information received from external and internal organizations, such as server support groups, external WAN providers, application support groups, and other government-authorized organizations. + Associate all Incident Tickets associated with a Problem Ticket via the parent-child relationship in the lTSM. **_Support-Incident Management:_** Provide impact- and priority- based Incident categorization in order to track progress of all incidents and restore degraded or disrupted services as quickly as possible: + Escalate tickets based on expertise and appropriate group membership + Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours + Monitor voicemails and emails left for the SD + Log Incidents and Service Requests into the ITSM. + Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from first report to remediation + Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible. + Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved + Escalate tickets as required by the applicable Service Level Agreements (SLAs) + Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contacts and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored + Follow-up on resolved Incidents to check quality, get customer concurrence of incident closure, and to report customer satisfaction + Work with Operational and other teams to ensure final summary, review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages, and submitted in writing to government management + Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future Incidents + Proactively monitor Automated Call Distribution (ACD) calls, Incidents and Service Request work flows, processes and queues to immediately identify and address performance issues that will impact the delivery of services to Users + Ensure non-IT requests are properly routed to appropriate support organizations. **_Initial Telephone Call Handling:_** Provide live telephone support during Normal Working Hours. Accept Users' requests for service, record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate the ticket to the appropriate personnel: + Provide live telephone coverage during NWH of service via the call distribution system + Answer calls in the order they are received in accordance with applicable SLAs + Greet the customer + Verify or update User's contact information + Identify the nature of the Incident and correctly classify it + Record any additional information into the ticketing system + Assign ticket priority based on severity level matrix + Provide the User with a ticket number. **_Initial Email Handling:_** Check for requests coming through email on a regular basis and create tickets based on these requests as required by the appropriate SLAs: + Continuously monitor the SD email queue for new requests + Create tickets in a manner that meets and/or exceeds applicable SLA + Verify information with the end User, as required + Provide User with a ticket number. **_Initial Fax Handling:_** Check for requests coming through fax on a regular basis and either (1) scan and attach the document to an already created ticket or (2) create a ticket based on the faxed request as required by the appropriate SLAs: + Continuously monitor the SD fax machine for new Service Requests + Create tickets in a manner that meets and/or exceeds applicable SLA + Verify information with the User, as required + Provide User with a ticket number. **_Critical Events Handling:_** + Establish means to accept these events and to track them via ITSM tickets + Manage resolution process in a manner that meets and/or exceeds applicable SLA + Make information about these critical events available to all SD agents for real-time reference + Keep information in the Known Errors database current **_Ticket Updates:_** Update or ensure that all tickets are updated in a manner that meets the applicable SLAs: + Update tickets by adding work log information as required by the applicable SLAs + Monitor status of all open tickets and escalate as required + Coordinate resolution with other internal and external teams, as appropriate + Check the assigned tickets queue on regular basis throughout the NWH + Provide advice and guidance to the Users regarding restoration of interrupted service + Verify ticket resolution with the User + Provide advice and guidance to Users regarding restoration of interrupted service **_Ticket Closure:_** No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change status of the ticket to "Resolved". Follow up periodically to verify the service meets client expectations; close when completed. **_Incident Handling and Management:_** Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain status of all open tickets in a manner that meets the SLAs and OLAs. **_Problem Handling and Management:_** Continuously review Incident data as well as other sources of information to identity trends that may lead to discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets. **_Request Fulfillment (Service Request) Management:_** Receive requests from a variety of sources including User or technician telephone call and voicemail, User or technician e-mail, and User or technician walk-in: + Log and track requests for IT components and services + Log Service Requests into the ITSM and track their resolution. + Monitor processes that coordinate delivery of IT assets directly to customers and office equipment custodians. **_Ticket Ownership:_** Assume responsibility for Incident, Problem and Service Request resolution regardless of the party actually performing the work, i.e., if the work is performed by an external organization, track the resolution and escalations, as required by the SLAs. **_User Notification:_** Notify Users about planned maintenance windows and outages via e-mails. **_Remote Desktop Management:_** Provide configuration and troubleshooting assistance using supplied remote desktop management tools such as GoToAssist. **_Application Support:_** Assist users Users with configuration, troubleshooting and answering "how-to" questions related to usage of standard and other approved applications. **_Assistive Technology User Support_** _:_ Assist Users with using assistive technology tools, such as Windows' Ease of Use and Jaws. **_On-Line Collaboration Tool Support:_** Support use and management of provided On-line collaboration solutions such as WebEx by assuming responsibility for scheduling meetings, managing usage, and providing User support. Provide limited how-to and scheduling assistance. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

Job Summary: The Records Support Associate Level II provides support to the Client staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The Records Support Associate Level II shall perform all duties of a Records Support Associate Level I in addition to, but not limited to, the following: Roles and Responsibilities: Digitally scan and perform image quality control functions for: Client Applications, and other records as identified by Records Services. Work with the Department's Resource Management Office on the repatriation loan debt program and enter various client holds into the Department's Lookout system. Communicate with the Department of Health and Human Services (DHHS) regarding client holds for child support owed. Identify the proper type of record filing system to file or process incoming records. These files include issued any non-issued client applications, Reports of Birth, Reports of Death, various types of files, including correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Divisions' ability to locate and retrieve client records.Performs quality control functions, facilitates the integration of data into Client databases, and ensures record integrity. Review and correct discrepancies in multiple document records, review and correct errors in database processing systems records. Monitor the production and transfer of data files and records pertaining to client activity submitted by domestic client Agencies and Centers, as well as any facilities abroad to HQ in order to ensure proper adherence to established procedures and protocols. Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases. Assist in the issuance of certified copies of certain reports and certificates Prepare files for retention, disposition, and retrieval purposes. Operate Client Services electronic database systems to process, search, track, retrieve, reconcile, update and modify Client Directorate records. Perform routine and complex searches using a variety of electronic data systems and other manual filing systems. For records not available within Client Services data systems, coordinates the daily requests and responses to/from the WNRC.

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This role is based in our 1100 15th St NW, Washington, DC 20005, USA office. Serve as the front-line contact for NetLine's publisher partners. You'll provide operational and technical support, ensure successful campaign fulfillment, troubleshoot data and integration issues, and contribute to an exceptional partner experience. Responsibilities Act as the primary support resource for NetLine's network of publishers and media partners Onboard new publishers and assist with content feed setup, audience tagging, and campaign activation Troubleshoot delivery, tagging, or data flow issues in coordination with internal technical teams Monitor campaign performance and provide recommendations to optimize lead volume and quality Work with internal tools to ensure leads, engagement metrics, and revenue tracking are accurate and timely Collaborate with the Partner Development and Client Services teams to meet client fulfillment goals Maintain knowledge of platform features, integration methods, and compliance best practices Help manage documentation and training resources for external partners Qualifications 2-4 years of experience in digital media, ad ops, partner success, or publisher support Familiarity with lead generation, content syndication, or B2B marketing Experience with CRMs, marketing automation platforms, or data management tools is a plus Exceptional communication and troubleshooting skills Highly organized and able to manage multiple projects in a fast-paced environment Strong attention to detail and data accuracy Comfortable working cross-functionally with both technical and non-technical stakeholders Additional Information TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $55,000 to $60,000 based on experience. This posting will automatically expire on 12/31

As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the best possible software for critical national security enterprise applications. This organization leverages SCRUM and SAFE Agile software development methodology and strong Dev Ops practices. You will be responsible providing support to application users on a variety of issues. You will identify, research and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. "This position is contingent upon award" **Responsibilities:** Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Minimum of 5 years' experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level. A typical day in the life on this program involves: - Receive and triage user-reported issues - Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate with other groups as appropriate - Escalate complex issues with detailed description of issues to higher-tier groups - Document each interaction - Track and manage operational metrics **Requirements:** - Active Top Secret with SCI Eligibility - Minimum of 2 years of experience in the evaluation, installation, configuration management, and user support of hardware and software - Education: Bachelor's degree - In absence of degree, additional years of experience may be substituted for educational requirements **Clearance Required:** Top Secret with SCI Eligibility **Minimum Education:** Bachelor's degree In absence of degree, additional years of experience may be substituted for educational requirements **Minimum Years of Experience:** Minimum of 2 years of experience in the evaluation, installation, configuration management, and user support of hardware and software **Preferred:** - AWS Certifications **Salary and Other Compensation:** The annual starting salary for this position is between $80,000-95,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits:** The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 17 days paid time off, up to 12 weeks annual paid maternity leave, up to 6 weeks annual paid parental leave, as well as 7 company holidays and 4 floating holidays annually. \#javelin

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This role is based in our 1100 15th St NW, Washington, DC 20005, USA office. Serve as the front-line contact for NetLine's publisher partners. You'll provide operational and technical support, ensure successful campaign fulfillment, troubleshoot data and integration issues, and contribute to an exceptional partner experience. Responsibilities Act as the primary support resource for NetLine's network of publishers and media partners Onboard new publishers and assist with content feed setup, audience tagging, and campaign activation Troubleshoot delivery, tagging, or data flow issues in coordination with internal technical teams Monitor campaign performance and provide recommendations to optimize lead volume and quality Work with internal tools to ensure leads, engagement metrics, and revenue tracking are accurate and timely Collaborate with the Partner Development and Client Services teams to meet client fulfillment goals Maintain knowledge of platform features, integration methods, and compliance best practices Help manage documentation and training resources for external partners Qualifications 2-4 years of experience in digital media, ad ops, partner success, or publisher support Familiarity with lead generation, content syndication, or B2B marketing Experience with CRMs, marketing automation platforms, or data management tools is a plus Exceptional communication and troubleshooting skills Highly organized and able to manage multiple projects in a fast-paced environment Strong attention to detail and data accuracy Comfortable working cross-functionally with both technical and non-technical stakeholders Additional Information TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. Our benefits include: Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact : take up to four days per year to volunteer, with charity match funding available too Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $55,000 to $60,000 based on experience. This posting will automatically expire on 12/31

Job Description Responsibilities: Resolves workstation issues throughout the organization to maximize firm-wide productivity Acts as a resource to the other IT groups by assisting with workstation, application, and testing. Provides on-site and remote end users support for all issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner. Provides multimedia meeting support as necessary to assist the Audio/Visual Support team, including the support of projectors and video & teleconference systems in a timely and efficient manner. Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP e-mail alias. Tracks, documents, monitors, and completes all issues in IQ-track to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution. Works with staff and attorneys to ensure that they understand how to use the technology tools available to them, to enable them to realize the highest level of productivity by minimizing recurrence of use-related issues. Provides comprehensive incident support for customers at varied locations, including in-person, remote, and home office (as needed), including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures. Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions. Installs, maintains, and upgrades equipment and its associated infrastructure as needed; investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner. Maintains inventories and interacts with vendors as necessary to contract technology supplies and services. Develops instructions and procedures for software installations and configurations, enabling knowledge sharing across the department. Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members. May occasionally visit assigned offices to provide onsite assistance and inventory tasks as needed with short notice. Requirements 5+ years of experience in Windows workstation implementation, management, and support Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+ Experience using and supporting Windows; MS Office and MS Office 365; SharePoint, Teams, Zoom, and Skype for Business; and document management systems such as NetDocuments required Basic knowledge of Networking in an MS Server 2008 or 2012 environment required Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required Experience using and supporting video conferencing equipment preferred Experience with Citrix, PGP, Elite, Carpe Diem, Aderant and Relativity is a plus

Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client will be located in Washington, DC SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT Responsibilities Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves) Provide inventories and prioritize network and equipment repairs Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools Verify service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers Document network by recording configuration diagrams and programming Analyze network performance and prepare and present reports based on that analysis Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation Initiate moves and/or setups as required/requested Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services Qualifications A degree from an accredited College/University in Computer Science, or related discipline is preferred 2-5 years of experience in system engineering, software development, or related field CCNA or CompTIA Network+ certification is a plus Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE) Excellent communication skills Ability to obtain Public Trust Clearance Candidate must be a US Citizen or Permanent Status Green Card holder Candidate must have lived in the US for the past 5 years Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members)

Inserso is seeking a Service Desk Specialist to join the team for a rewarding and challenging opportunity to provide Tier 1 support for our DOJ OJP customers in Washington DC. The Service Desk Specialist will be part of a team providing centralized service to handle all: * OJP web-based grant and non-grant applications; this involves applications troubleshooting and acting as a bridge between end-users and development teams by resolving issues, providing guidance, and documenting solutions and * IT-related queries and operational problems from users with operating systems and desktop applications We strive to have a high rate of first call resolution but also expect our team to follow escalation processes to route tickets to the appropriate support groups when required. We provide daytime support hours 7 days a week and everyone must have the ability to multitask in a fast-paced environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with mid-level technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods. Responsibilities: * Answer phones or respond to email requests and create incidents using DOJ OJP's ITSM systems (ServiceNow) and maintain them through resolution. * Provide prompt and courteous customer service. * Offer first line of support and provide information that may be found in a knowledge base and/or manuals. * Identify, escalate (e.g., Tier 2 and Tier 3 escalation), and manage incident resolution; close incidents and service requests including those escalated to third parties and the IT Security Division. * Cooperate and support colleagues and interact with other support groups. * Follow the knowledge base and priority matrix for issue resolution. * Analyze information and evaluate results to choose the best solution to solve issues. * Resolve technical issues within the policies and standard operating procedures provided. * Observe, receive, and otherwise obtain information from any relevant source. * Perform remote diagnostics and troubleshoot client workstations and mobile devices. * Troubleshoot and resolve incidents and problems. * Respond to general inquiries and non-technical questions. * Provide password recovery for all users on various systems. Required Skills/Experience: * Must be a U.S. Citizen and successfully complete a DOJ OJP T2 Public Trust background check. * High School Diploma or GED. * 1 years of IT Support experience, preferably in a Service/Help Desk or Call Center environment. * Experience using ServiceNow, Remedy or equivalent ITSM. * Experience configuring/supporting Windows 11 or higher operating system. * Experience configuring/supporting Microsoft Office O365. * Experience supporting at least one of the following: Adobe Acrobat, Adobe Acrobat Reader, Adobe Creative Cloud Suite, Microsoft Edge, or Google Chrome. * Able to work in an environment that is open 7 days a week, including holidays. Preferred Skills/Experience: * HDI certification. * ITIL Foundation certification. * Other relevant technical certifications (e.g., Microsoft, CompTIA, etc.). * Experience supporting DOJ or other similar federal agencies. Physical and/or Mental Qualifications: * Effectively communicate with customers, stakeholders, and technical specialists. * Able to work with minimal supervision. EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job. Salary Range: $22.55/Hour to $24.60/Hour The hourly rate range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.

Job Description H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify. H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. The Service Desk Support Specialist responsibilities will include: Answering phones and entering initial ticket information. Helping to resolve simple issues. Providing password resets and account unlocks as needed Providing basic troubleshooting and problem resolution for supported applications Providing ticket escalation to Tier 2 technical support technicians. Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training. Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users. Required Education: High School or equivalent diploma. Required Qualifications: Five (5) years' IT related experience Three (3) year's experience in Service Desk Tier 1 Support CompTIA Security+ CE Experience with Remedy Helpdesk systems Desired Qualifications: Experience with SharePoint Requests for Services (RFS) application. Clearance Qualifications: Must have a DoD Final Secret Security Clearance Qualified candidates may submit their resume to the career section of our company website at ******************** All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify. H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI. The Service Desk Support Specialist responsibilities will include: Answering phones and entering initial ticket information. Helping to resolve simple issues. Providing password resets and account unlocks as needed Providing basic troubleshooting and problem resolution for supported applications Providing ticket escalation to Tier 2 technical support technicians. Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training. Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users. Required Education: High School or equivalent diploma. Required Qualifications: Five (5) years' IT related experience Three (3) year's experience in Service Desk Tier 1 Support CompTIA Security+ CE Experience with Remedy Helpdesk systems Desired Qualifications: Experience with SharePoint Requests for Services (RFS) application. Clearance Qualifications: Must have a DoD Final Secret Security Clearance Qualified candidates may submit their resume to the career section of our company website at ******************** All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

Job DescriptionDescriptionOperational Support WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. STAHL advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs. STAHL Companies advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem. The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government. We are seeking a skilled and experienced Operational Support to join our team! Responsibilities:· Provide daily operational support to ensure smooth execution of program and project objectives in alignment with the PWS.· Develop, maintain, and manage operational plans, task schedules, workflows, and progress tracking using Microsoft Excel and Access.· Prepare detailed operational reports, briefings, and presentations for leadership using MS PowerPoint and MS Word.· Track key performance indicators, metrics, and milestones across multiple concurrent operational efforts.· Support logistics, resource coordination, and data collection to enhance efficiency and responsiveness.· Identify areas for process improvement and assist in implementing tools, templates, and dashboards to support enhanced operational decision-making.· Collaborate with internal teams and external stakeholders to maintain situational awareness and ensure alignment of operational activities with program objectives.· Ensure compliance with applicable policies, regulations, and reporting requirements. Minimum Qualifications:· Education: Bachelor's degree in a field relevant to the PWS task requirements.o Note: Greater levels of professional or technical expertise relevant to the PWS task requirements may be substituted for formal education upon the contractor's expressed intent. · Experience: Minimum of eight (8) years of relevant operational support experience, reflective of applying the technical capabilities outlined above Technical Proficiency:o Expert-level capability in MS Word, PowerPoint, Excel (including Pivot Tables), and MS Access.o Proven ability to track, analyze, and report operational data accurately and efficiently. Preferred Qualifications:· Prior experience supporting operational functions in a DoD or federal agency environment.· Strong organizational, time management, and communication skills.· Experience with task order tracking, action item resolution, and cross-functional coordination.· Ability to work independently in a fast-paced and dynamic operational environment. *Position is contingent upon award. Work Location: Washington, DC 20001 To know more about the company, visit Stahl Companies (stahlusa.us) Key Responsibilities· Provide daily operational support to ensure smooth execution of program and project objectives in alignment with the PWS.· Develop, maintain, and manage operational plans, task schedules, workflows, and progress tracking using Microsoft Excel and Access.· Prepare detailed operational reports, briefings, and presentations for leadership using MS PowerPoint and MS Word.· Track key performance indicators, metrics, and milestones across multiple concurrent operational efforts.· Support logistics, resource coordination, and data collection to enhance efficiency and responsiveness.· Identify areas for process improvement and assist in implementing tools, templates, and dashboards to support enhanced operational decision-making.· Collaborate with internal teams and external stakeholders to maintain situational awareness and ensure alignment of operational activities with program objectives.· Ensure compliance with applicable policies, regulations, and reporting requirements.

Recovery Support Specialist Location: Washington, D.C. Employment Type: 1099 (Independent Contractor) Reports To: Program Director About the Company At Prestige Healthcare Resources Inc. (PHRI), we don't just provide care - we live compassion. Every day, our mission comes alive through the work of professionals like you - individuals who believe in the power of empathy, recovery, and human connection. We serve over 1,500 clients across two states, with an ambitious goal of reaching 10,000 lives across five states within the next few years. Our purpose is clear: restore hope and healing to individuals and communities through integrated, person-centered behavioral health care. At PHRI, we believe that true recovery happens when people are met where they are - not just clinically, but humanly. That's why our Recovery Support Specialists are the heart of our mission. They walk beside clients, listen without judgment, and light the path toward independence and renewed purpose. About the Role As a Recovery Support Specialist, you are not just part of a team - you are part of someone's journey back to self-reliance, health, and hope. This role is for those who see potential where others see obstacles, who believe that healing begins with trust, and who understand that small victories lead to life-changing transformations. You'll work closely with clients in our Substance Use Disorder (SUD) programs, empowering them to rebuild their lives through skill development, emotional support, and access to essential community resources. Your role bridges care and community - ensuring no one faces recovery alone. This is more than a job - it's a chance to be a catalyst for change in people's lives and the neighborhoods we serve. What You'll Do Every action you take as a Recovery Support Specialist matters - because behind every client, there's a story waiting for a new chapter of hope. Your Core Responsibilities Guide with empathy: Help clients define their recovery goals and create individualized recovery plans that reflect their strengths and aspirations. Empower independence: Teach vital life skills - from symptom recognition and coping strategies to daily living, transportation, and interpersonal communication. Be the bridge: Connect clients to community resources like housing, employment, self-help groups (AA, NA), and recreational programs that strengthen recovery. Support through crisis: Provide compassionate assistance and intervention during challenging moments, ensuring clients feel safe and supported. Advocate fiercely: Help clients access benefits and entitlements such as SSI, Medicaid, housing vouchers, and other essential programs. Champion family and community engagement: Offer education and guidance to families, helping them support their loved one's recovery journey. Collaborate closely: Participate in multidisciplinary team meetings, coordinate care, and maintain consistent communication with partner agencies. Document with purpose: Keep accurate progress notes and updates within established timelines - ensuring that every success and challenge is captured meaningfully. Support whole-person wellness: Facilitate access to HIV testing, infectious disease referrals, and follow-up care as needed. Be present, every step: Accompany clients to appointments, encourage consistency in treatment, and celebrate every milestone of progress. What You'll Bring You bring more than skills - you bring heart, resilience, and a deep understanding that recovery is not a straight path, but a journey that requires patience, encouragement, and unwavering belief in human potential. Qualifications High school diploma or GED (Associate's or higher degree preferred). Minimum 3 years of experience counseling or supporting individuals with Substance Use Disorder (SUD). At least 5 years of experience in behavioral health or community support settings. Certification or eligibility as a Recovery Coach, Certified Peer Specialist, or SUD Counseling Practitioner in D.C. Strong knowledge of SUD recovery models, including 12-Step and Living in Balance. Understanding of co-occurring disorders and evidence-based approaches to behavioral health. Familiarity with community resources, housing systems, and client advocacy processes. Excellent communication, documentation, and time management skills. Valid driver's license and reliable transportation. Proficiency in Microsoft Office and standard EMR systems. Legally authorized to work in the U.S. Core Competencies At PHRI, excellence is about more than skill - it's about mindset. You'll thrive in this role if you: Simplify Complexity: Turn overwhelming challenges into achievable action steps for clients. Lead with Empathy: Build authentic connections rooted in trust, respect, and understanding. Anticipate Needs: Stay proactive and resourceful, identifying opportunities for better outcomes. Systemize Success: Organize workflows and processes that make recovery smoother for both clients and teams. Inspire Growth: Model accountability, positivity, and purpose - showing clients what's possible. Why PHRI? Because here, your work changes lives. When you join PHRI, you become part of a family that believes compassion is the most powerful tool in healthcare. You'll collaborate with clinicians, counselors, and peer specialists who share your passion for healing and your dedication to community well-being. You won't just see progress - you'll create it. You won't just support recovery - you'll ignite it. And you won't just do your job - you'll fulfill your purpose. Here, you'll find mentorship, professional growth, and a mission that reminds you every day why you chose this field. If you're ready to turn your passion for helping others into tangible impact, PHRI is ready for you. AAP/EEO Statement Prestige Healthcare Resources, Inc. is an Equal Employment Opportunity employer. We provide equal opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodation will be provided for qualified individuals with disabilities.

Ready to be part of something great? We're looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You'll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically. As an RSS, you'll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. No two days are exactly the same. Some days you'll be troubleshooting office systems or helping with scheduling. Other days you'll be working alongside agents to support their marketing, especially through social media and our in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You don't need to be a marketing expert, but you should be curious, resourceful, and open to learning. If you're looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, we'd love to meet you. Responsibilities: Agent Support * Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge * Support agents with any technology, process, or operationally related questions * Provide basic social media and marketing support to agents and manage office social media accounts, on-demand * Promote a friendly, inclusive office culture that reinforces our agent value proposition * Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues * Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration Branch Leader Support * Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers * Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office * Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance * Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits. * Assist Branch Manager with the intake process for new Agents, as needed * Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals * Identify potential processes or product enhancements to be reviewed and implemented Office Organization * Greet and direct agents and clients to workspaces or conference rooms as applicable * Collaborate with our facilities and IT partners to ensure all office items remain in working order * Maintain adequate inventory of office supplies and ensure timely distribution of mail * Minimum Qualifications: * Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous * Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing * Excellent written and verbal communication skills are essential * Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required * Proficiency with Microsoft Office applications is strongly preferred * Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams * A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial * Willingness to be nimble and adjust priorities as needed * Ability to travel to additional offices in the region on an as-needed basis Anywhere is proud to offer a comprehensive benefits package to our employees including: * Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D * 401(k) savings plan with company match * Paid Time Off to Include Holidays, Vacation Time, and Sick Time * Paid Family & Paternity Leave * Life Insurance * Business Travel Accident Insurance * All employees receive access to LinkedIn Learning * Tuition reimbursement for approved programs * Employee Referral Program * Adoption Assistance Program * Employee Assistance Program * Health and Wellness Program and Incentives * Employee Discounts * Employee Resource Groups

The Correspondence Support Specialist provides administrative services support to the Federal Aviation Administration (FAA). This position follows established policy and procedures in providing a broad range of administrative support services associated with correspondence control and processing. The Administrative Support III - Correspondence Specialist is primarily responsible for receiving and processing correspondence from public, private and government entities. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. ESSENTIAL REQUIREMENTS * Must be able to obtain a moderate level Public Trust clearance by successfully passing a background check consisting of a criminal and credit security investigation. This security investigation requires U.S. Citizenship or Green Card. * Ability to compose correspondence from draft to final version, in both electronic and hard copy formats * Knowledge of the organization's formatting, routing, and control procedures to properly process correspondence. * Operational knowledge of standard office practices and procedures. * Proficient in the use of standard office equipment such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems. * Skilled proficiency in the use of Microsoft Windows and Office programs (i.e., Word, Excel, Outlook, PowerPoint, SharePoint, etc.). * Knowledgeable and proficient in the use of the English language as to professional business grammar, spelling, punctuation and capitalization in the preparation of correspondence, reports and presentations. * Working knowledge of business records management and filing processes. * Excellent proofreading and editing skills. * Excellent verbal and written communication skills. * Excellent customer service skills. * Ability to work effectively both individually and in a team environment. ESSENTIAL DUTIES AND RESPONSIBILITIES * Supports staff with workflow, processes, deliverables and other responsibilities as required. * Prepares outgoing correspondence and makes minor edits. * Receives and routes correspondence from, and to, the appropriate action office(s). * Requests and provides correspondence status updates * Updates trackers/databases to ensure status of action items conveys the current disposition * Tracks deadlines and provides status reports * Interfaces effectively with FAA staff and offices, and external clients. * Coordinates work with other offices, as required. * Provides mail services that include providing for mail distribution to the appropriate offices, mail distribution boxes, central mail facility, or other specified offices. EDUCATION / EXPERIENCE High School Diploma or General Education Degree (GED) and a minimum of six (6) years relevant experience and/or training, or equivalent combination of education / experience. PHYSICAL DEMANDS Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. May occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. May be required to wear safety and personal protective equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet The estimated pay range for this role is $17.75 to $20 per hour, with the final offer contingent on location, skillset, and experience. CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

Job Summary: The Records Support Associate Level I provides support to the client staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. Roles and Responsibilities: Perform record retirement projects. Pull records, verify alphabetical order and ensure that they are retrievable, make file folders, box up the records, record the accession number and other identifiers, and retire them to the WNRC. Utilize work procedures and search techniques using current and historical (manual and electronic) filing systems used by Client Services. Prepare files for retention, disposition, and retrieval purposes. Assist with maintaining the Division's mail desk and perform the daily distribution of all incoming mail to the Division, including mail from the client agencies and all overseas posts. Perform basic data entry. Perform searching and filing functions, file and/or retrieve application packages from file cabinets. Operate high speed scanning equipment. Receive and load pallets and individual packages into FedEx, UPS, USPS, or other transportation carrier vehicles. Offload/move heavy materials from the office using either an electric or manual pallet jack. Generate mailing labels, ensure that mail labels match the applicant identification, and fill and seal envelopes with the correct client and corresponding supporting documents. Box and archive files for mailing and/or storage purposes. Receive, sort, dispense, and disassemble third-party mail. Follow a pre-set pattern for document sequencing.