Support associate jobs in Hoboken, NJ

A leading global investment firm is seeking a highly organized, hospitality-oriented Client Support Specialist to join its Executive Services team. This role plays a critical part in supporting the firm's high-profile visitors by delivering exceptional hospitality, precise logistics coordination, and culturally informed service. The ideal candidate thrives in a fast-paced, high-performance environment and brings a polished, anticipatory approach to executive support and VIP management. This is an opportunity to work at the intersection of operations, hospitality, and investor diplomacy-helping ensure that every engagement reflects the firm's professionalism and global standards. Key Responsibilities Coordinate end-to-end logistics for VIP visitors, including aviation, transportation, hotel accommodations, security, and scheduling. Serve as an informed, polished point of contact for delegates associated with Protocol teams, and other senior stakeholders. Welcome VIP visitors upon arrival, ensuring a seamless experience and providing attentive support throughout their stay. Demonstrate cultural sensitivity and global awareness, tailoring support and communication styles to diverse audiences. Provide curated guidance on local customs, amenities, and experiences to enhance the visitor journey. Support the coordination of internal meetings, investor engagements, and office-based events. Manage reporting related to visitor activity, vehicle usage, and operational workflows. Maintain an updated directory of key visitor information to facilitate future engagements. Oversee ordering and inventory of supplies for vehicles and office needs. Collaborate closely with office staff and cross-functional teams to deliver consistent, high-touch service. Prepare expense reports and track costs associated with vehicles, events, and operational needs. Handle sensitive information with discretion and sound judgment. Anticipate needs, flag gaps in logistics or planning, and proactively recommend improvements. About You Ideally, a Bachelor's degree in Hospitality, Business Administration, or a related field. 2+ years of experience in guest-facing roles, luxury hospitality, client services, or executive support. Strong organizational and project management skills with meticulous attention to detail. High emotional intelligence and the ability to interact with senior stakeholders with tact, professionalism, and cultural fluency. Proactive, solutions-oriented mindset-comfortable taking initiative and adapting to shifting priorities. Excellent written and verbal communication skills. Strong proficiency in Microsoft Office; familiarity with modern productivity tools is a plus. Ability to exercise sound judgment while knowing when to escalate or ask for guidance. Able to maintain discretion and confidentiality at all times. Flexible and willing to work occasional evenings or weekends based on visitor schedules. Compensation & Benefits $90,000 - $110,000 total compensation commensurate with experience Comprehensive health, dental, and vision coverage 401(k) program with company contributions (eligibility applies) Paid time off, holidays, and additional wellness benefits Opportunities for professional development and cross-functional exposure

Project Systems Support Specialist Track: Program Controls We are seeking a detail-oriented Project Systems Support Specialist to support the Project Management Information System (PMIS) for a major NYC program. This role provides technical assistance, resolves system issues, manages user access, and ensures smooth day-to-day PMIS operations. Strong communication, responsiveness, and the ability to work independently and collaboratively are essential. Key Responsibilities • Troubleshoot and resolve PMIS support tickets, access issues, and user inquiries. • Manage onboarding and offboarding, including account setup and permission assignments. • Support audit processes, permission reviews, and user access reconciliations. • Deliver PMIS training sessions and create/update user documentation. • Coordinate with document control, facilities, and project teams on transmittals, workflows, and task management. Preferred Skills • Knowledge of project documentation workflows (RFIs, submittals, transmittals). • Understanding of access control and user permissions. • Strong communication and coordination abilities. • Experience providing user training and documentation. • Detail-oriented with the ability to manage multiple support tasks. Qualifications • Bachelor's degree in Architecture, Engineering, Construction Management, Computer Science, or related field. • 3+ years of experience in PMIS support, document control, or IT support. Benefits • 3 weeks PTO, 1 week sick leave, 10 federal holidays • 401(k) with employer match, no vesting • Health insurance coverage

Ataccama ONE Enablement & Data Governance Support Contract role. Required Skillset :Hands-on experience with Ataccama ONE, SQL, and Power B IStrong attention to detail and analytical mindse tProven ability to translate business requirements into technical configuration sKey Responsibilities (Must-Have) :Reference Data Enablemen tIngest, standardize, and govern regional and global reference data set sImplement business-defined mappings (e.g., industry classification, management hierarchies) to support consistent reportin gData Quality Enablemen tConfigure and manage data rules for profiling, issue tracking, enrichment, cleansing, freshness checks, anomaly detection, and scanner coverage within Ataccam aDashboarding & Reportin gBuild and enhance Power BI dashboards for data quality metrics and operational KPI sSupport migration of Power BI reporting into Ataccama-native monitoring capabilitie sCollaboration & Governanc ePartner with regional Heads of Data Governance and GDO to align implementations with global framework sSupport governance adoption and consistent rule application across business unit s

Our client is looking for a highly responsible professional and technical worker accountable for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities (Not limited to the following): Take ownership of users issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Monitor Service Desk for tickets assigned to the queue and process based on priority Maintain inventory of all equipment, software and software licenses Document internal procedures Assist with onboarding of new users Utilize and maintain the helpdesk tracking software Report issues to the Service Desk for escalation Assign users and computers to proper groups in Active Directory Perform timely VDI and software upgrades as required Proven record of managing time and priorities effectively Identify and escalate situations requiring urgent attention Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results Inform management of recurring problems Able to configure VPN and server/client-side hardware and software Highly skilled in installing, and troubleshooting computer hardware, and applications. Well-versed in installing windows, software, applications, antivirus, and patches. Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint) Able to configure VPN and server/client-side hardware and software Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices. Assisting with implementation of Desktop GPOs. Evaluates hardware and software, including peripheral, output, and related equipment. Participates in the development and implementation of VDI-related operational procedures and standards. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Develops and implements testing strategies and document results under supervision. Assisting with the administration and support of Desktops, Thin Clients, diagnoses and troubleshoots problems with PCs, software, communications devices, responds to End User requests for technical support and assistance within established procedures. Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance. Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network Install, manage and maintain the corporate mobile devices using Blackberry works Qualifications: Associate's or Bachelor's degree from a four-year college preferred. 4 or more years of relevant experience. Strong communication, interpersonal, and analytical skills. Able to work in a fast paced changing environment. Experienced in Windows 7/8/10 operating systems. Ability to follow processes and escalate issues consistently. Ability to multitask and strong problem resolution skills. Printers experience and knowledge (Laser, Desktop, Network, etc.,) Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems. Ability and desire to provide excellent service to all internal users. Bank protocols, policies, and procedures knowledge. Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred. Ability to remain calm and effective in high-pressure situations. Able to work with minimal Supervision. Desirable attributes: Windows 2008 / 2012 administration experience Exchange 2010 / 2013 administration experience Networking including switching and routing Experienced with VMWare View

CONTRACT TO HIRE Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely. Key Responsibilities & Duties: Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.). Serve as first point of contact for endpoint incident troubleshooting. Have a strong background in Microsoft O365 and Windows workstations. Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology. Troubleshoot iPhones and iPads. Strong communication skills to be able to work with staff, multiple internal teams and executive users. Review ticket queues and be able to manage priority and tasks while communicating updates to end users. Assist in designing and documenting end user solutions. Configure and deploy Windows Laptops Assist in managing and delivering IT related projects Experience & Qualifications: Bachelor's degree in Computer Science, MIS, or equivalent preferred. 3+ years of work experience with progressively more responsibilities. Demonstrated proficiency with Windows OS troubleshooting. Troubleshooting experience with O365 apps and Windows applications is required. Active Directory experience is required. Experience with Antivirus platforms, as well as OS patching. Mobile Device Management experience a plus. Excellent organizational, verbal, and written communication skills. Experience with SCCM or any imaging technology is preferred.

The Institutional Client Reporting SME will lead the design, modernization, and implementation of reporting solutions for institutional client base. This role requires deep knowledge of institutional asset-management operations, data flows, performance measurement, and client communication standards. The SME will partner with technology, operations, client service, and compliance teams to deliver scalable, insight-driven, and regulatory-compliant reporting capabilities. Key Responsibilities 1. Reporting Strategy & Design Define the target-state client reporting model for institutional clients across asset classes (equities, fixed income, alternatives, multi-asset). Develop a taxonomy of client reports (performance, risk, ESG, consultant templates, regulatory). Translate client and consultant requirements into functional specifications for reporting platforms (e.g., Aladdin, SimCorp, Eagle, Power BI, Tableau). Lead workshops with Client Service, Operations, and IT to identify gaps and harmonize reporting standards globally. 2. Data & Process Enablement Define data sourcing and golden-source architecture for holdings, benchmarks, ESG, and performance data. Partner with data-engineering teams to design semantic layers, data marts, and report automation pipelines. Ensure controls for data integrity, reconciliation, and lineage across systems. Support automation of commentary generation using GenAI/NLG tools where appropriate. 3. Governance & Compliance Ensure alignment with GIPS, AIFMD, SFDR, Solvency II, and other relevant reporting regulations. Establish and maintain reporting governance frameworks (SLAs, data quality KPIs, audit trails). Oversee internal and external report validation processes. 4. Client Experience & Delivery Collaborate with Client Service teams to deliver customized, insight-driven reporting packs and dashboards. Drive implementation of client portals or digital dashboards for on-demand access. Develop standardized templates and automated commentary for portfolio reviews. Act as the subject-matter liaison during client and consultant reviews to represent NB's reporting capabilities. 5. Change Management & Stakeholder Engagement Partner with transformation and technology teams to implement new reporting platforms and workflows. Provide subject-matter guidance on vendor selection, RFP responses, and proof-of-concepts. Train internal teams on best practices and evolving institutional reporting trends. Serve as a trusted advisor to senior leadership on client reporting innovation and market benchmarking. Qualifications 9 + years in institutional client reporting, performance analytics, or investment operations within a global asset-management or consulting firm. Proven track record of delivering reporting modernization or data-transformation projects. Deep familiarity with multi-asset and alternative investment products. Experience working with or integrating tools such as Aladdin, SimCorp, Eagle, Markit EDM, Power BI, Tableau, Arcadia, Salesforce, or Python-based reporting pipelines. Bachelor's or master's degree in finance, Economics, Computer Science, Engineering, or related field. CFA, CIPM, or FRM certification is a strong plus. Technical / Domain Skills: Strong understanding of investment data models (positions, transactions, performance, benchmarks). Working knowledge of SQL, Excel, VBA, or data visualization tools for prototyping. Knowledge of regulatory and industry standards (GIPS, SFDR, AIFMD, Solvency II, ESG KPIs). Familiarity with automation, data-governance, and AI-driven reporting tools is preferred. Soft Skills Excellent stakeholder management and client-communication skills. Analytical, detail-oriented, and comfortable navigating complex data environments. Strategic thinker with ability to translate business requirements into technology-enabled solutions. Strong presentation skills - able to interact confidently with senior management and clients

Pay $80,000 - $105,000 We are seeking a dedicated Application Support Technician to join our support team. In this role, you will be the first point of contact for users requiring assistance with application and technology issues. Your responsibilities will include providing level 1 support, managing tickets, troubleshooting application and desktop issues, and ensuring customer satisfaction through effective problem resolution. This position offers an excellent entry-level opportunity with a growing software company, ideal for professionals interested in gaining experience in financial services technology. Requirements Technical knowledge of Windows 10 & 11 operating systems Proficiency in Microsoft Office suite Strong customer service and client-facing communication skills Ability to communicate clearly and professionally both over the phone and in person Advanced troubleshooting and multi-tasking skills Ability to effectively document and track support issues Financial services background is preferred Responsibilities Serve as the initial contact for user support, providing solutions or escalating issues as needed Verify problem descriptions and gather relevant information to facilitate resolution Walk customers through troubleshooting steps and follow up on issues until resolution Log, track, and manage support tickets within the ticketing system Assist with application support, including user account creation, access management, and troubleshooting Provide desktop support for hardware, software, and peripherals Offer remote assistance via phone, email, and remote-control software Support new hire onboarding with required technologies Ensure timely resolution of support requests and maintain effective communication with users

Key Responsibilities 1. User Support & Issue Resolution Provide first-level technical support via phone, email, chat, or ticketing tools. Assist users with login issues, password resets, account lockouts, and basic troubleshooting. Support for Windows/Mac OS, mobile devices, and standard productivity applications (MS Office, Teams, Outlook, etc.). Troubleshoot common issues like: Network connectivity Printer problems Software installation errors System performance issues Log all incidents in the ticketing system and ensure timely resolution. 2. Device & Application Support Support desktops, laptops, thin clients, and peripherals (keyboard, mouse, monitors). Install, configure, and update approved software and applications. Assist in onboarding/offboarding tasks like device setup and profile configuration. 3. Escalation & Coordination Escalate complex or unresolved issues to L2 / L3 support teams. Follow established SOPs, workflows, and escalation paths. Maintain communication with users until issue resolution. 4. Documentation & Reporting Create and update knowledge base articles and troubleshooting guides. Maintain accurate logs and documentation in the ITSM platform (ServiceNow, Remedy, Jira, etc.). Provide daily/weekly incident reports as required. Dispatch on Demand Role.

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Responsibilities A Support Associate (Stock) works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating procedures and provide customers with utmost customer service. Business Leader ● Demonstrate excellent knowledge of the product to support the brand goals ● Understand company tools, incentives & strategies to support meeting store sales goals ● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure. ●Efficiently execute register functions and inventory transactions. People Leader ● Ensure effective communication between all team members ● Supports ways to keep the team motivated and engaged ● Contribute new & innovative ideas to support meeting business goals ● Participate in all training and development meetings. Operations Leader: ● Ensure all functions of the store are maintained to support a superior shopping-experiences ● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork ●Support in areas of risk management, physical security, store cash control and inventory control. ● Participate in physical store inventories. ● Identify product concerns and communicate inventory needs to support the business goals ● Comply with all point of sale register policy and procedures Customer Focus: ● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone. ●Collaborate with all team members to support a superior shopping experience ● Ensure client needs are quickly and effectively met for overall customer satisfaction ● Uphold merchandise standards and maintain visual directive. ● Be present on and off the floor as a Theory Brand Ambassador The Essentials ● 1+ years' prior work experience in a client-centric, sales, support, or back of house environment. ● Dynamic interpersonal and communication skills, both verbal and written ● Independent work ethic, time management skills ● Computer skills to operate point of sale system, experiences with teamwork is a plus Salary: $18-$20/hour * *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

Join the Advantage Tennis Clubs Team! We are seeking a highly motivated and experienced IT Systems and Software Administrator with 3-5 years of relevant experience to join our team. This full-time position is critical for managing our internal IT infrastructure, coordinating with external vendors, and optimizing the utilization of software programs across all departments. The ideal candidate will be a proactive problem-solver, highly organized, and possess excellent technical and interpersonal skills. Key Responsibilities IT System Management & Vendor Coordination: Serve as the primary internal contact for all IT-related issues, troubleshooting, and infrastructure needs. Coordinate, manage, and evaluate the performance of outside IT vendors and service providers to ensure secure, reliable, and cost-effective IT operations. Manage network setup, user accounts, hardware procurement, and routine system maintenance and updates. Software Deployment & Management: Set up, configure, and manage software programs used across the entire organization (e.g., productivity suites, ERP/CRM, specialized departmental tools). Develop and implement company-wide software usage policies and best practices. Provide training and technical support to employees on various software platforms. Departmental Software Optimization: Coordinate closely with the Accounting and Sales teams to analyze their current software utilization (e.g., accounting software, CRM systems) and identify opportunities for optimization, integration, and efficiency gains. Translate departmental needs into technical requirements for software solutions. Compliance and HR Support: Assist the Human Resources department in the setup and management of compliance-related software and systems (e.g., training tracking, policy management, PII security). Ensure all IT systems and data handling practices adhere to relevant industry and legal compliance standards. Integrations and Projects: Lead and assist in all electronic and internet-related integrations and projects, including connecting disparate software systems and migrating data. Evaluate new technologies and software solutions to recommend improvements to the company's IT landscape. Qualifications Experience: 3-5 years of professional experience in an IT, Software Administration, or Systems Analyst role. Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Technical Skills: Proven experience managing cloud services (e.g., Microsoft 365, Google Workspace) and basic networking concepts (TCP/IP, VPNs, Wi-Fi). Familiarity with various software types, including CRM, ERP, Accounting software, and HRIS/Compliance tools. Knowledge of IT security best practices, data backup, and recovery procedures. Soft Skills: Exceptional communication and interpersonal skills for vendor coordination and employee support. Strong organizational skills and the ability to manage multiple projects simultaneously. Demonstrated ability to work collaboratively with non-technical business units (Sales, Accounting, HR) to achieve technology-driven objectives. Benefits: Competitive salary commensurate with experience. Health insurance. Paid time off and holidays.

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Context Ou client, a major Investment Bank located in NY is currently seeking a dynamic and skilled Market Access Application Support Analyst.This role is pivotal in maintaining and enhancing our high-performance trading platform and ensuring optimal operation in a fast-paced financial environment. Key Responsibilities Manage and enhance a robust trading platform utilizing cutting-edge and low-latency technologies. This platform is handling millions of daily transactions and a substantial volume of real-time financial data. Swiftly and effectively resolve complex technical issues and user queries. Monitor system performance, optimize processes, and conduct capacity planning in alignment with low latency requirements. Oversee advanced in-house solutions for order routing, data feeds, pre-trade checks, and trade reporting. Support over US based traders employing diverse strategies across various asset classes. Liaise with Exchanges and Trading Venues for the integration of new services. Collaborate with global technology teams within the organization. Develop and deploy innovative Market Access solutions to support business initiatives. Required Skills: Expertise in Unix/Linux system administration, including problem-solving and scripting (Shell, Python). Fundamental understanding of networking concepts (TCP/IP, routing, multicast). Proficiency in Windows environment management, including job maintenance and network analysis. Database skills, particularly MySQL, with the ability to perform basic queries. Knowledge of Stocks and Derivatives (Options, Warrants, Futures, Indexes, ETFs, etc.). Familiarity with American financial markets, including primary exchanges and ECNs.

Help Desk Analyst (L1-L2) We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Location: Port Washington, NY (On-site) with 10-25% travel to regional sites This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do: Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3 Troubleshoot Windows 10/11 and Microsoft 365 issues Support Outlook, Intune, and general user apps Perform basic debugging; escalate advanced issues Assist with device migration and Intune deployment Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications Test and install computer systems and software Maintain records of trends and patterns on computer issues Update service ticket system with ticket problem and remediation details Work with service desk team to resolve support tickets in a timely fashion Work to maintain service desk SLA goals set by the IT Manager Handle all aspects of new user setup Assist with user desk relocation Configure workstations for new users and upgrades Troubleshoot basic network connectivity issues Assist IT staff with larger scale projects Assess and remediate cyber security alerts Maintain thorough documentation Assist with asset tracking and update asset tracking system What You Bring to The Table: 5-7 years of hands-on helpdesk/desktop experience Intune knowledge and debugging skills Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites) Must be well-versed in Windows 10/11 operating systems Must have fundamental understanding of Windows 2012-2022 Server operating systems Must have experience with various aspects of Office365, including SharePoint and Exchange Beginner to intermediate understanding of network services and concepts Intermediate understanding of security best practices Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative Must have high patience level, user empathy and the ability to work under professional pressure Must be able to troubleshoot in an analytical, effective and efficient manner Ability to explain issues clearly and push back professionally when needed Ability to explain technical issues clearly to non-technical users Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn Excellent organizational skills including attention to detail and multi-tasking Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

IT Support Specialist/ Desktop Support/ Trade floor Support Duration: 12+ Months The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager. Required Skills Minimum 5 -10 + years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients. Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions. Support and maintain EHR software, medical diagnostic equipment, and clinical review software. Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune. Assist the Project Engineering team with system deployments, upgrades, and implementations. Utilize ConnectWise to manage service requests, document resolutions, and track time effectively. Maintain detailed documentation of issues, solutions, and system configurations. Participate in on-call rotation to provide after-hours support for critical client issues. Escalate complex issues to Level 3 support when appropriate. Provide excellent customer service and build strong relationships with clients. Qualifications: Minimum 2 years of experience in a Level 2 helpdesk or technical support role. Experience with Windows 10/11, Office 365, and basic Active Directory tasks. Working knowledge of Azure cloud services and Intune device management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience with printer setup, peripheral troubleshooting, and mobile device support. Familiarity with EHR systems and healthcare technology environments preferred. Proficiency in remote and onsite support tools and techniques. Strong troubleshooting and problem-solving skills. Excellent communication skills with ability to explain technical concepts to non-technical users. Experience with ConnectWise or similar PSA/ticketing systems preferred. Self-motivated with ability to work independently and manage time effectively. Customer service oriented with a commitment to client satisfaction. Valid driver's license and reliable transportation for travel to client sites across Long Island. Availability for on-call rotation CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift On call Work Location: Onsite - Great Neck, NY

We're partnering with a global investment-management firm to hire a hands-on Institutional Client Reporting Analyst/SME. This is a functional, operator-level role focused on the production, validation, and enhancement of institutional client reporting packages. This opportunity is ideal for someone who has grown through Client Reporting / Investment Reporting / Performance & Reporting roles and wants to step into a deeper SME-level position while remaining execution-focused. This is not a project-management, PMO, business analyst, or tech/automation role. What You'll Do Produce and validate monthly and quarterly institutional client reporting packages across multi-asset portfolios. Perform hands-on checks of performance, attribution, holdings, exposures, benchmarks, and risk metrics. Resolve data exceptions by partnering with Performance, Operations, Data, and Compliance teams. Maintain and enhance reporting templates, consultant packs, and client-ready materials. Support improvements to reporting workflows, automation, and governance (without leading projects). Assist Client Service in delivering accurate, consistent, insight-rich institutional reporting. Who You Are 5-9 years of hands-on experience in institutional client reporting, investment reporting, performance & reporting, or investment operations at an asset manager or asset-servicer. Comfortable producing and reviewing performance, holdings, benchmarks, attribution, and exposures. Strong understanding of investment data flows and reporting standards (GIPS, AIFMD, SFDR a plus). Experience with platforms such as Aladdin, SimCorp, Eagle, FactSet, BiSam, Arcadia, Clearwater, or similar. Strong Excel (VLOOKUP/XLOOKUP, PivotTables; VBA a plus). Detail-oriented, analytical, and able to troubleshoot reporting issues end-to-end. Clear communicator who partners well with PMs, Ops, Data, and Client Service teams. CFA / CIPM / FRM a plus, but not required. This Role Is NOT For Project Managers Business Analysts Data/BI Analysts or Engineers PMO or transformation specialists Middle Office (trade support, settlements, reconciliations) Fund accountants or financial-reporting professionals Wealth-management or advisory backgrounds We need hands-on institutional client reporting experience, not oversight or management. Engagement Details Full-time W2 contract Hybrid in NYC (4 days onsite) Competitive hourly rate Opportunity to support a high-impact institutional reporting function within a global asset manager

IT Audit & Control Duration: 24+ Months Contract Instrumental in establishing and enhancing IT controls to strengthen cybersecurity measures and fraud detection, enabling clients to build resilient business processes centered on people and technology. Support the creation, implementation, and rigorous testing of Business Continuity and Disaster Recovery (BC/DR) plans to ensure organizational resilience and rapid recovery during adverse events. Conducted comprehensive evaluations of clients' IT internal controls and policies, benchmarking against industry standards and recommending improvements, including password complexity enhancements and single sign-on policy implementations. Ensured adherence to Information Security policies encompassing Cybersecurity Plans, Access Controls, Change Management, Computer Operations, Backup and Recovery, and BC/DR policies aligned with NIST Cybersecurity standards. Evaluated the SDLC and Change Management processes by reviewing control design and effectiveness in managing new development initiatives, ensuring compliance with organizational policies and regulatory requirements. Verified that all changes in IT systems are authorized, approved, adequately tested, and comply with segregation of duty controls before production deployment. Conducted evaluations of access controls limiting user permissions across applications, networks, operating systems, ERP, and databases, ensuring proper termination or transfer of user entitlements in accordance with policies. Assessed computer operations controls including regular data backups, physical security enforcement, and incident reporting/resolution within stipulated timelines. Monitored critical system components such as job schedulers and ensured timely incident management, contributing to sustained operational availability and security.

IT Senior Support Engineer (MSP) - Local Remote NYC | $75K-$95K If you're an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you'll want to explore. This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth - no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit. Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions. The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2/3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team. Senior Support Engineer Day to Day: Provide remote and occasional onsite support across Mac & Windows environments Troubleshoot hardware/software issues (workstations, mobile devices, peripherals) Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune Assist with cloud migrations (hybrid and full cloud) Assist with light project work (network setups, server deployments, VoIP migrations) Support Azure Entra ID, Azure Virtual Machines What You Bring Experience supporting both Mac & Windows in a professional setting (MSP preferred) Experience assisting with cloud migrations Experience configuring and supporting networks Experience supporting M365 as a global admin Local to the NYC metro area with reliable transportation for client visits as needed Benefits & Perks $1,000 home office setup credit (chair, desk, monitors, etc.) Company-issued computer True autonomy - work from wherever you perform best Flexible maternity/paternity leave Unlimited PTO 401(k) with nonelective employer contributions (immediately vested) Medical, HSA options, dental, vision Short-term & long-term disability Life, critical illness, accident & cancer insurance Paid certifications and professional development

Hi, Greetings from Teceze! We are currently looking for a highly skilled IT Support Engineer to join our team in support of our esteemed client. The position is based in USA - Multiple Locations, and Requires immediate onboarding. Shortlisted candidates will need to undergo a technical interview, so hands-on experience with the required technologies is essential. Job Title: IT Support Engineer Location: USA - CO,MO,MN,MA,IA,OH, NJ Onsite Work Full Time # START DATE IS MONDAY 03rd December 2025 # Job Responsibilities: IT Support Engineer - (1-3 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Must-haves 2-3+ years in an IT support role Experience troubleshooting hardware and software incidents Strong experience with Active Directory to manage accounts and reset passwords Strong network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as VPN, TCP/IP, DNS, LAN/WAN, etc. Strong recent experience with que management, working with a ticketing system Strong communication, eagerness to learn, and customer service skills Plusses Experience troubleshooting Macs as well as Windows Experience working in a customer facing role Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Day to Day A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able. $25-30/hr