Support associate jobs in Idaho Falls, ID - 60 jobs

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. **Job Duties** - Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. - Handles escalated calls on behalf of management. - Provides excellent customer service for all call center communication channels. - Accurately documents all member/provider communication - Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. - Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. - Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. - Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. - Engages and collaborates with other departments. - Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. - Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. - Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. - Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. - Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. - Completes research for state, legislative or regulatory inquiries as applicable. - Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. - Achieves individual performance goals as it relates to call center objectives. - Proactively engages and collaborates with other departments as required. - Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. - Assists with formal training needs of other employees along with new hire or training classes as needed. - Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. - Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. - Supports other inquiry areas including the most complex issues. - Conducts initial research and works to immediately resolve issues. - Appropriately escalates issues based on established risk criteria. - Recommends and implements programs to support member needs. - Resolves member inquiries and complaints fairly and effectively to ensure member retention. - Responds to incoming calls from members and providers. - Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs - Assist other retention or inbound functions as dictated by service level requirements - Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. **Job Qualifications** **REQUIRED EDUCATION** : Associate's Degree or equivalent combination of education and experience **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : 3-5 years customer service or sales experience in a fast paced, high volume environment **PREFERRED EDUCATION** : Bachelor's Degree or equivalent combination of education and experience **PREFERRED EXPERIENCE** : 5-7 years Proficient in systems utilized: + Microsoft Office + Genesys + Salesforce + Pega + QNXT + CRM + Verint + Kronos + Microsoft Teams + Video Conferencing + CVS Caremark + Availity + Molina Provider Portal + Others as required by line of business or state **PREFERRED LICENSE, CERTIFICATION, ASSOCIATION** : Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs. Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support. Essential Duties and Responsibilities * Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI. * Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage. * Ensuring all HPs complete required CME and mandatory training in a timely manner. * To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively. * To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed. * To complete audit/assessment/advice as determined by the business need. * To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame. Key contacts & Relationships Internal Service Delivery Manager RSDMs/CDMs Head of PIP Clinical & Operations Audit CSLs Trainers External Stakeholder meetings as required Engagement with DWP as and when required Qualifications & Experience Essential Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic) Competent Disability Analyst Worked as a competent health professional for a minimum of 1 year Approval and consistent performance in key PIP tasks Able to deliver productivity and quality standards agreed between the Maximus and the Department Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus Creating and executing action plans to drive performance improvement Able to coach and inspire HPs Able to build strong working relationships, influencing and empowering others to make pro-active decisions Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions Performance driven with strong performance management to drive continuous improvement Display confidence and a calm and steady presence to effectively manages difficult situations Desirable Experience in a supervisory or leadership role with strong performance focus Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services Individual Competencies Essential Able to collate trends and analyse MI to create and action relevant support plans. To be able to respond proactively to devise solutions at a team level to support performance of the contract. Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct Complies with all applicable continuous professional development requirements Able to effectively develop and support HPs to improve maintain performance standards Able to ensure that professional practice standards and "best practice" are maintained in all areas of work Flexible and adaptable Able to understand and respond proactively to changing customer needs Able to collaborate effectively with wide variety of needs to drive a performance culture Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences Able to drive innovation, and identify ideas and solutions to benefit the wider business Travel Requirements As required throughout region EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 42,500.00 Maximum Salary £ 42,500.00

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Full-time, Part-time Description Title: Youth Support Specialist Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be at least 18 years or older. It is preferred that the specialist be at least 21. High School education Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible). Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Has completed the required Magellan Idaho Youth Support Endorsement training. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements Job functions, responsibilities and authority: Model recovery and share their stories of lived experience to connect and engage youth in the recovery process. Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth. Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety. Support and educate the youth on navigating behavioral health systems. Helps the youth to develop a network of support. Empowers the youth to develop skills to improve their overall functioning and quality of life. All services are provided in a manner that is strength-based, culturally competent and responsive to each member's individual psychosocial, developmental, and treatment care needs. Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member's needs and preferences. As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member's condition, needs, or preferences. Complete accurate progress notes documenting all YSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Comply with any supervision requirements as needed and outlined in Policies and Procedures. Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check Salary Range: $17/hr-$21/hr Salary Description $17-$21/hr

Booth Management Consulting LLC (BMC) is a diverse CPA firm that provides accounting, auditing, and management consulting services to public and private clients nationwide. Our employee-friendly company environment emphasizes quality of life, initiative, creativity, strong work ethics, and loyalty. We seek qualified, motivated, and progressive individuals to join our team as Legal Support Specialists at Levels I, II, or III. Position Summary These positions will support the U.S. Department of Energy, Idaho Operations Office (DOE-ID), in collaboration with the Office of Nuclear Energy (NE) programs and other Department of Energy offices, by providing a wide range of professional administrative and legal support. Key Responsibilities Level I Maintaining legal files and records. Preparing basic legal correspondence. Assisting with meeting logistics. Performing quality checks on project content. Experience & Qualifications: High School Diploma or GED 1-year relevant experience. Some college coursework in legal studies or a related field is desirable. Basic understanding of legal office procedures. Strong organizational skills and attention to detail. Proficient in Microsoft Office Suite (Word, Outlook). Level II Assisting attorneys with case preparation, managing exhibits, and files. Drafting routine legal documents and correspondence. Assisting with data compilation and analysis for litigation. Providing general administrative assistance to the legal team. Experience & Qualifications Associate's degree in Legal Studies, Paralegal Studies, or a related field. 3 years relevant experience or High School Diploma plus, 5 years relevant experience (equivalency). Professional certification (e.g., Paralegal Certificate) is preferred. Proficiency in legal research methods. Working knowledge of federal legal processes and administrative procedures. Strong written and verbal communication skills. Experience with legal document management and filing systems. Proficient in Microsoft Office Suite. Level III Assisting attorneys in complex case evaluation, development, and litigation. Preparing and reviewing a wide array of legal documents. Conducting detailed legal research and data analysis. Assisting with the intern program. Managing ethics records and financial disclosure reporting. May act as a backup for OCC counsel at personal security hearings. Experience & Qualifications Bachelor's Degree in Legal Studies, Paralegal Studies, Business Administration, or a related field. 5 years relevant experience or an Associate's Degree plus 7 years relevant experience; OR 9 years relevant experience (equivalency). Professional certification (e.g., Paralegal Certificate) from an ABA-approved program is highly desirable. Expert proficiency in legal research tools (e.g., Westlaw, LexisNexis). Advanced knowledge of federal legal processes, administrative law, and regulatory compliance (e.g., FOIA/PA, OGE Form 450). Exceptional written and verbal communication skills. Demonstrated ability to manage complex legal documentation and case files. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). *Experience working in a DOE environment is preferred. BMC is an equal employment opportunity (EEO)/affirmative action (AA) employer that is committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information or any other status protected by applicable federal, state, local or international law. These protections also extend to applicants.

Job Description Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. Duties and Responsibilities: Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps. Utilization of problem management database and help desk systems. Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID. Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment. Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup. Assist in the distribution of security patches and ensure proper and timely installation. Required Qualifications: Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience. Must have at least a High School Diploma. Strong communication skills, both written and verbal. Must have technical experience with Microsoft Office products. Experience troubleshooting hardware related issues. Must maintain a high level of customer service relationship standards. Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time. Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge. Desired Qualifications: Active A+ certification. Prior experience supporting government type operations office's computing environment in a Help Desk capacity. Ability to obtain a DOE L or Q security clearance. Other Qualifications: US Citizenship is required. Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team. The pay range for this position based on full-time employment is $55,000 - $65,000.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Colossal Contracting, LLC is looking for Cleared Computer Technicians to support an ongoing project in Idaho Falls, ID. This individual must have an active DOE Q clearance or an active DOD Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. The Computer Technician will be a part of a team of 17 technicians sitting across multiple sites in support of our customer and will answer to a Project Manager onsite. Essential Duties & Responsibilities Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations. Provide remedial services as required to keep desktop devices in good working order. Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts. Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required. Refresh approximately 25% of the total number of computers per site on an annual basis. Swap out defective units in order to maintain continuity of operations. Troubleshoot and repair desktop devices. Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits. Knowledge of software installations and image generation (device imaging) procedures. Interface with the end user to resolve desktop productivity suite issues. Implement all OEM firmware/software updates on networked printers as directed by the customer. Install images on desktop/peripheral equipment if requested. Partake in the annual deployment of desktop PCs. Other duties as assigned by the customer. Requirements Minimum of 1 year of technical experience working in a desktop support or helpdesk setting. Ability to creatively solve challenging technology problems Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. Passion for customer service. Strong communicator that can work without direct supervision or detailed direction. Experience with using and managing Remedy ticketing systems. Candidates must be able to work on-site at client sites in the surrounding geographical region. Technical Certifications including but not limited to: A+, Net+, CCNA Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI. Travel Periodic travel to worksites in the same geographical region may be required as needed. Position Type/Expected Hours of Work This is a full-time position, Monday through Friday. Job Type: Full-time employee of Colossal Contracting, long-term contract. Benefits Offered Competitive base salary Paid Time Off Retention bonuses Education/Certification reimbursement 100% Employer paid Health, Vision, Dental insurance for Employee 401k Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 10 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family. Check Us Out : ******************** Qualified candidates please send resumes to Joseph Gros at ************************

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Do you possess a variety of technical skills and are you interested in helping people? Consider becoming U-Haul Company's newest Project Management Technician. In this role you will help to maintain U-Haul facilities to aid your colleagues in providing the highest standard of service to customers. In exchange, this rewarding position comes with excellent benefits Project Management Technician Minimum Qualifications: Experience performing and utilizing tools and equipment in any of the following areas: carpentry, metal framing, painting, masonry, electrical, HVAC, plumbing or landscaping Respond promptly and efficiently to facility needs. Collaborate on projects or work alone as needed. Valid driver's license and a good driving record to operate a motor vehicle; adhere to all local vehicular regulations while driving Work Environment: The work requires observing necessary safety precautions while working around moving parts, machines for building and site maintenance. The use of protective clothing or gear such as masks, goggles, gloves or shields may be required. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul offers Project Management Technicians: Full medical coverage, if eligible Prescription plans, if eligible Dental and vision plans Registered Dietitian Program, if eligible Gym Reimbursement Program Weight Watchers, if eligible Virtual doctor visits Career stability Opportunities for advancement Valuable on-the-job training Tuition Reimbursement Program Free online courses for personal and professional development at U-Haul University Business-travel insurance You Matter Employee Assistance Program Paid holidays, vacation and sick days, if eligible Employee Stock Ownership Plan (ESOP) 401(k) savings plan Life insurance Critical illness/group accident coverage 24-hour physician available for kids MetLaw Legal Program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels and more LifeLock identity theft protection Savvy consumer-wellness programs - from health-care tips to financial wellness Dave Ramsey's SmartDollar Program U-Haul Federal Credit Union membership U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 0273-Valley River Center-maurices-Rexburg, ID 83440. Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. Location: Store 0273-Valley River Center-maurices-Rexburg, ID 83440 Position Type:Temporary (Fixed Term)/Part time Benefits Overview: ********************************* Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

**If you are a current Idaho Power employee, please apply through the Employee Portal. Application Deadline: 01/23/2026 at 11:59 pm Mountain Time # of Positions: 1 Job Type: Regular Non-Exempt Pay Range: 37.25 - 52.06 Minimum Age Requirement: Job Description: Idaho Power - located in Pocatello, Idaho - is looking for an Information Technology (IT) Field Services Technician I or II to join our IT team. It's an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we're working hard to provide our customers with the safe, reliable, affordable energy they depend on. What does an IT Field Services Technician I or II do for us? They serve as a critical liaison between the business and IT. As part of the Regional and Fleet Technology Support team, this role is responsible for helping resolve employee's technical issues as well as finding ways to perform their work better using technology. This position requires a strong level of customer service and the ability to explain complex technical concepts in terms that are easy to understand. Work Environment & Travel This position requires a high degree of independence and self-motivation. The IT Field Services Technician will frequently work with limited direct supervision, managing tasks and resolving issues autonomously. The role involves regular travel to remote office locations to provide hands-on support for hardware and software troubleshooting, installations, and upgrades. Candidates must be comfortable working in varied environments and possess strong organizational and communication skills to coordinate effectively with remote teams and end users. Planning, coordinating, and reporting activities to maximize value and efficiency for the time spent at locations will be essential. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Windows Operating Systems, Microsoft Office Networking technology and troubleshooting methodology, virtualization technology, Active Directory and GPO Microsoft licensing for client OS and applications Preferred: Server administration skills Project management Video conferencing software, audio/visual equipment configuration, application deployment tools, SCCM, Intune, and Citrix Skills in: Excellent oral and written communications Strong problem-solving skills and customer service orientation Customer service and diplomacy Preferred: Server and network troubleshooting skills obtained through work experience or certifications Ability to: Work independently and manage time effectively Build and deploy desktop, laptop, and tablet images Troubleshoot PC and network issues Work well in team environment Strong time management Adapt quickly to new initiatives An IT Client Services Technician II will also have the ability to: Participate on project teams and lead initiatives, work with external vendors on support issues MINIMUM REQUIREMENTS IT Field Services Technician I Education: Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field OR An equivalent combination of related experience, training, and/or education Preferred: Bachelor's degree in computer science, computer information systems, or equivalent IT field Experience: 2 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment OR 2 years of experience providing Help Desk phone support within a corporate IT department Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position Preferred: CompTIA A+, CompTIA Network+, CompTIA Security+ and Microsoft MTA, ITIL v3 (or above) IT Field Services Technician II Education: Associates degree or technical vocation certification in computer science, computer information systems, or an equivalent IT field OR An equivalent combination of related experience, training, and/or education Preferred: Bachelor's degree in computer science, computer information systems, or equivalent IT field Experience: 3 years of experience providing high-level technical support on hardware and software in a corporate enterprise environment Licenses & Certifications: Valid driver's license with an acceptable driving record based on driving requirements for the position CompTIA A+, Microsoft MCSA or MCSE Preferred: CompTIA Network+, Security+ and/or Server+, ITIL v3 (or above) PHYSICAL REQUIREMENTS Normal office and/or operating environment. Job requires the person to bend, stoop and squat, crouch, crawl, twist, kneel, balance and reach. Rarely lift shoulder high and above items weighing 40 lbs.; occasionally lift waist high and knee-high items weighing up to 40 lbs. Use exertional force less than 35 lbs. to push/pull objects. Occasionally carry with either one hand or two items weighing up to 40 lbs. ADDITIONAL INFORMATION IT Field Services Technician I Must be able to perform high quality work under the supervision of the Desktop Service Leader. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Position requires flexibility with regards to work location and customer support areas. IT Field Services Technician II Must be able to perform high quality work with minimal supervision. Solves problems with a positive attitude and collaborative approach with other employees. Possesses the ability to prioritize work when faced with competing priorities. Communicates clearly in a manner that builds trust and confidence with customers and peers. Job may require occasional overnight stays and use of a company vehicle when traveling to regional locations (Idaho and Oregon). Position requires flexibility with regards to work location and customer support areas. Competencies: Adaptability, Applied Learning, Building Customer Loyalty, Collaborating, Communication, Decision Making, Innovation, Managing Work, Quality Orientation __________________________________ Need Assistance Completing Your Application? Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: ************ or Email: ******************* Idaho Power is an Equal Opportunity Employer We're proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws. Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance. Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions. Work with system and business owners to escalate/discuss issues and understand new processes or functionality. Create and publish knowledge management articles. MID-LEVEL: Staff member has 5 to 10 years of experience. A mid-level labor category typically performs all functional duties independently. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring individuality and in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Top Secret Clearance is required.

The Technical Support Engineer based out of our Idaho office will be part of team that is the primary technical support contact for customers, prospects and partners. This position will be responsible for ongoing customer support while also providing assistance with system design and installation services. In a continuing effort to serve our customers, the Technical Support Engineer will also help identify system enhancements that will maximize system performance and address evolving customer requirements. Lastly, the Technical Support Engineer will strive to improve our support capabilities by documenting best-practices and sharing knowledge and experience with partners and peers. Essential Duties and Responsibilities: Provide exceptional customer service, support and training to ensure the highest level of customer satisfaction. On-site install of new equipment (software and mechanical) Provide solutions and repairs both remotely and on-site. Assist the Development organization in identifying and prioritizing product enhancements and new solutions required to meet customers' demands. Build/maintain technical and support relationships with staff, customers and partners. Expectations: You will be expected to demonstrate the attitude, commitment and passion necessary to satisfy our customers and grow our company. You will be expected to put forward the effort necessary to quickly learn about our products and technology to achieve our customer support commitments. Based on the critical nature of our solutions, must be willing and able to work and travel on off-hours (i.e., early mornings, late evenings and weekends), with limited notice, to support our customers and/or fulfil project commitments. With advance notification, you may be expected to travel out of state or country to support our customers or receive training as required. Qualifications: 5+ years of experience providing technical sales support (remote & on-site) in a solution-oriented software and/or mechanical environment. Demonstrated ability to effectively listen, solve problems and provide support to customers. Successful history of driving results & recognized as a key contributor in his/her prior role. The ability to communicate technical concepts to non-technical individuals (mainly customers). The ability to work between diverse organizations with overlapping business drivers and needs. The ability to work in a high-pressure, schedule-driven/evolving work environment. Excellent oral and written communication skills, including workgroup facilitation. A self-motivator. Bachelor's degree in engineering/computer science or Trade School for electrical, or comparable work experience in a related technical field. Computer and office equipment knowledge required to fulfil your responsibilities and support our customers will be provided by the company. Supplemental Information: Approximately 40 hours /week is required to efficiently perform the job duties. Generally, working hours are Monday to Friday 8:00am to 5:00pm but weekends and off hours are not unusual, and may happen on short notice. Expected to work varying amounts of overtime, especially for periods of high volume work This position also requires availability and accessibility to respond to customer calls outside of normal business operating hours in the evenings and during weekends. Lifting and moving equipment required Must possess a valid Driver's License. Report directly to Technical Support Manager, WA. Depending on the situation (i.e., project, location, job function, company growth, etc.), you may also be directed by other company personnel as required Compensation & Benefits: Dependent on experience. 18 days of paid vacation per annum, accrued monthly on a pro-rata basis (1.5 days per month). Increases in compensation based on company and customer performance evaluation as well as individual contributions and attitude. A service vehicle will be provided for visiting customers; If a personal vehicle is used for business use, a mileage reimbursement will be provided using the current IRS Standard Mileage rate (currently $.67 per mile). Medical benefits and healthcare insurance are provided by the company (details provided separately). 401K retirement plan with company match. Please contact Tara Schwartz, tara@producecareers.com

The primary focus of a Business Development Support Representative (BDSR) is to support the Field Service Manager, Area Sales Manager, and sales staff. Handle add-on customer quotes, prospects for Business, especially in the arena of Mobile Up-fitting needs, and additional step throughout the process. The work environment is fast paced, requiring excellent customer service skills and the ability to handle multiple projects simultaneously where accuracy and attention to detail is critical. Supervisory Responsibilities: N/A Essential Duties and Responsibilities: Generate outbound business development sales calls to prospective customers Identify and resolve problems in a timely manner Answer any inbound Sales call and assist customers with their needs Manage orders with correct pricing and product availability Initiate sales and provide customers with quotes, offers new customers credit terms, and is the liaison between customers and company credit departments and sales teams Attends new product training as needed Develop and implement plans and strategies for quickly developing their Sales territory Articulate the value proposition of our products and services to convert prospects to customers Proven success in ability to close new business An understanding of radio concepts and a moderate understanding of general wireless technology Occasionally travel with other Sales Representatives on Sales calls Other duties as assigned Qualifications Required Experience: Business to business sales experience 1-2 years inside sales, customer service, telemarketing, or phone support experience Experience using Outlook, Excel, data base software, NetSuite is preferred Experience selling product or service over the phone Past experience in selling technical products is a plus Education and/or Experience: One year certificate from college or technical school in sales/communication technology; or one to two years related experience and/or training; or equivalent combination of education and experience.

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Responsible for continuous quality improvements regarding member/provider engagement and retention. Represents Member/Provider issues in areas involving member/provider impact and engagement including: Appeals and Grievances, Problem Research and Resolution, and the development/maintenance of Member/Provider Materials. Job Duties * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Also provides product and service information, identifies opportunities to maintain and increase member/provider relationships and engagement. * Handles escalated calls on behalf of management. * Provides excellent customer service for all call center communication channels. * Accurately documents all member/provider communication * Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. * Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. * Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the customer's needs. * Achieves individual performance goals established for this position in the areas of call quality, attendance and scheduled adherence. * Engages and collaborates with other departments. * Demonstrates personal responsibility and accountability by taking ownership of the call/ issue and following it through to resolution, on behalf of the customer, in real time or through timely follow up with the customer. * Supports member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other areas including very complex issues. Conducts initial research and works to immediately resolve issues. Appropriately escalates issues based on established risk criteria. * Supports provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other areas including the most complex issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria. * Proficient in three or more lines of business (for example, Medicare, Medicaid, Marketplace, MMP) for members services, provider services and member retention. * Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues. * Completes research for state, legislative or regulatory inquiries as applicable. * Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. * Achieves individual performance goals as it relates to call center objectives. * Proactively engages and collaborates with other departments as required. * Demonstrates personal responsibility and accountability by meeting or exceeding attendance and schedule adherence expectations. * Assists with formal training needs of other employees along with new hire or training classes as needed. * Supports provider and member needs for a wide variety of inquiries involving member eligibility, and covered benefits. * Provides inquiry assistance involving claims, authorizations, appeals, contracting, credentialing and other provider related issues. * Supports other inquiry areas including the most complex issues. * Conducts initial research and works to immediately resolve issues. * Appropriately escalates issues based on established risk criteria. * Recommends and implements programs to support member needs. * Resolves member inquiries and complaints fairly and effectively to ensure member retention. * Responds to incoming calls from members and providers. * Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs * Assist other retention or inbound functions as dictated by service level requirements * Remains professional & courteous in verbal & written communications, utilizing concise & effective language at all times. Job Qualifications REQUIRED EDUCATION: Associate's Degree or equivalent combination of education and experience REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES: 3-5 years customer service or sales experience in a fast paced, high volume environment PREFERRED EDUCATION: Bachelor's Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 5-7 years Proficient in systems utilized: * Microsoft Office * Genesys * Salesforce * Pega * QNXT * CRM * Verint * Kronos * Microsoft Teams * Video Conferencing * CVS Caremark * Availity * Molina Provider Portal * Others as required by line of business or state PREFERRED LICENSE, CERTIFICATION, ASSOCIATION: Broker/Healthcare insurance licensure To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.65 - $34.88 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!