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Become A Support Associate

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Working As A Support Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $94,529

    Average Salary

What Does A Support Associate Do At CGI Technologies and Solutions, Inc.

* Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents
* Utilize the current TDIS
* PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, quality control, generation of mailing labels, and sorting and affixing postage to sealed envelopes
* Perform searches for customer Passport applications, as requested
* Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC)
* Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications
* Follow a pre-set pattern for document sequencing
* Basic filing to insert and retrieve applications packages from file cabinets
* Cashiering duties as needed
* Public counter info and will call duties

What Does A Support Associate Do At Thermo Fisher Scientific

* Applies Good Manufacturing Principles in all areas of responsibility.
* Demonstrates and drives the Thermo Fisher values – Integrity, Intensity, Involvement and Innovation (The Four I’s).
* Data entry/process client invoices into the financial system.
* Calls and/or mails correspondences to clients as necessary in order to update account.
* Answers clients’ inquiries in a courteous, efficient and prompt manner.
* Prepare preliminary and active job quotes from established product and pricing grids and update as necessary.
* Compare new Active quotes to the related Preliminary quotes and reconcile any differences.
* Ensure the Clintrak quoting database is updated with all batch record information to ensure quote accuracy.
* Work with project management to clear up any discrepancies between batch records, the Clintrak database and shipping records.
* Distribute quotes to customers and purchasing agents within established timelines.
* Requote jobs as necessary due to changes in work scope, quantity, etc.
* Review daily work schedule to ensure all scheduled jobs have quotes.
* Respond to customer inquiries on pricing and escalate inquiries as appropriate.
* Receive customer purchase orders, distribute to project managers, and enter into Clintrak Central system.
* Prepare job folders for new jobs.
* Strong verbal and written communication skills; will have to interact with managers, clients, and internal customers.
* Conducts all activities in a safe and efficient manner.
* Other duties may be assigned to meet business needs

What Does A Support Associate Do At Kelly Services

* Verify that all applications are included and fees are correct.
* Prioritize applications by creating appropriate batches for routine and expedited applications.
* Pull and prepare applications for scanning and processing.
* Verify batch count and review passport applications, monies, checks, early departures, and postage.
* Receive, sort, deliver, process and log regular and expedited postal mail.
* Pack quality checked applications for shipment to permanent file.
* Image Capture Scanning: Operate computer equipment including ImageTrac Scanner.
* Electronically image capture scan and organize applications.
* Electronically rescan questionable photos for passport acceptability.
* Image Review: Review Photo images for correct alignment.
* Review photo image quality for passport acceptability.
* Data Entry: Enter information from application into data fields

What Does A Support Associate Do At Goldman Sachs & Co.

* Work actively with team members to analyze, debug and resolve the application issues2.
* Identify defects/discrepancies to identify the root cause by debug or analyzing logs3.
* Responsible for effective communication, escalation and engagement with users, application owners and senior stake holders across all areas4.
* Drive effort of application stability and performance with App Dev owners by observing patterns, reduce recurring alerts and issues for permanent fix or automation
* Identify recurring alerts and work with AppBank Engineering team to automate them6.
* Identify manual process to automate or build self-service using AppBank Engineering tools7.
* Challenge existing application setup, processing and suggest different ways to optimize8.
* Build/improve run books for Generalists to minimize operational errors

What Does A Support Associate Do At Carmax

* Perform call reviews and CRM audits to ensure quality and compliance.
* Train associates and share effective selling and customer service techniques.
* Work in partnership with management team to execute associate development strategies with multiple team members.
* Assist with floor management.
* Interact with customers to understand their needs and provide information.
* Influence customers through the sales and vehicle appraisal processes, including documenting customer leads, arranging vehicle transfers and successful delivery of customer credit decisions in a way that is positive and compels them to want to do business with CarMax.
* Take inbound telephone calls, and answer questions to influence customers to take the next step in the CarMax sales process.
* Make outbound calls to follow-up with customers in a timely manner or targeted time frames in order to keep customers engaged in the sales process and follow up on the customer needs and requests
* Review web leads and customer emails and correspond with customers through email channels.
* Verify customer information and follow-up as necessary.
* Advise customers of the status of their sales or appraisal process by reviewing information on internal CarMax systems.
* Process credit applications by obtaining customer information and keying it into company systems.
* Use the understanding of credit requirements to educate customers on vehicle and financing options that best meet the customer's needs.
* Generate reports and analyses that help measure the success of the department.
* Provide assistance, positive feedback, and motivating representatives.
* Understand and adhere to company policies and procedures, including sales licensing regulations.
* Maintain product and company knowledge (i.e., CarMax products, types of vehicles that would meet customer needs, financing options, titles and extended service policies).
* Work with other CAF departments and CarMax stores where necessary to resolve customer questions/issues.
* Perform above functions under limited supervision and within department expectations/metrics.
* Perform other duties and responsibilities as assigned.
* Position Requirements

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How To Become A Support Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Support Associate jobs

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Real Support Associate Salaries

Job Title Company Location Start Date Salary
Associate Dirirector, Decision Support Yale New Haven Health Services Corporation New Haven, CT Oct 01, 2013 $159,827
Business Support Associate Merrill Lynch New York, NY Feb 12, 2015 $125,000
Associate, Application Support Jpmorgan Chase & Co. Iselin, NJ Dec 20, 2014 $110,000
Production Support Associate Merrill Lynch Jersey City, NJ Apr 15, 2011 $108,000 -
$128,000
Production Support Associate Bank of America N.A. Concord, CA Jun 09, 2011 $105,477 -
$115,000
Associate, DAC Support Jpmorgan Chase &Amp; Co. Houston, TX Jan 06, 2016 $102,000
Production Support Associate Bank of America N.A. Charlotte, NC May 15, 2011 $100,755 -
$115,000
Application Support Associate II The Bank of New York Mellon Westport, CT Nov 28, 2011 $100,000
Application Support Associate Bridgewater Associates, LP Westport, CT Oct 11, 2010 $98,446 -
$100,000
Application Support Associate Bridgewater Associates, LP Westport, CT Dec 21, 2011 $98,000 -
$99,000
Associate-Applications Support Hegdeserv Corporation New York, NY Aug 31, 2009 $95,000
Associate FX Support Nomura America Services, LLC New York, NY Oct 24, 2011 $95,000
Web Support Associate Moody's Analytics, Inc. New York, NY Apr 23, 2012 $85,500
Product Support Associate Blackrock Capital Management, Inc. Wilmington, DE Jul 09, 2012 $84,781 -
$100,000
Associate, Application Support Jpmorgan Chase & Co. Houston, TX Jan 10, 2016 $82,000
Network Support Associate Bridgewater Associates, LP Norwalk, CT Aug 15, 2016 $81,598 -
$95,000
Client Support Associate Axioma, Inc. New York, NY Aug 20, 2016 $80,000 -
$95,000
Associate, FX Option & Exotics Trade Support Jpmorgan Chase & Co. New York, NY Oct 02, 2014 $78,500
Laboratory Support Associate Loyola Marymount University Los Angeles, CA Jan 08, 2016 $58,644
Support Associate Sap America, Inc. Lake Mary, FL Jan 09, 2016 $57,000
Observatory Support Associate The University of Arizona Tucson, AZ Jan 13, 2015 $56,513
Product Support Associate II Gen-Probe Incorporated San Diego, CA Sep 06, 2014 $56,000
Product Support Associate II Gen-Probe Incorporated San Diego, CA Jun 09, 2014 $56,000
Laboratory Support Associate Loyola Marymount University Los Angeles, CA Aug 01, 2013 $55,254
Product Support Associate II Alere San Diego Inc. San Diego, CA Jan 07, 2016 $55,000 -
$67,000
Observatory Support Associate The University of Arizona Tucson, AZ Jan 02, 2014 $54,263

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Top Skills for A Support Associate

NewMerchandiseCustomerServiceSkillsSalesFloorDataEntryFinancialSafetyPhoneCallsPassportApplicationsDailyLivingTechnicalSupportTroubleshootWindowsXPAuditSetupDevelopmentalDisabilitiesPatientCareStockRoomSortOfficeEquipmentPowerpoint

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Top Support Associate Skills

  1. New Merchandise
  2. Customer Service Skills
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Merchandise Team by hanging up new merchandise by removing them from boxes and scanning them into the system.
  • Use customer service skills to take customers' requests, address customers concerns, and resolve them quickly.
  • Replenish merchandise on Sales floor and maintain stockroom organization.
  • Performed data entry for insurance applications.
  • Consolidated, compiled and analyzed information of clients in order to produce monthly financial reports.

Top Support Associate Employers

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