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Support Associate Careers

Support associates assist sales staff and customer service teams. You are required to process orders of customers and manage large amounts of incoming calls or requests made by email or through other platforms. A support associate receives and enters purchase orders into the company's computer system accurately and will also update customer's accounts as regards purchase information, complaints, and relevant data. Your job also involves keeping the sales staff updated on any new development or issues arising like questions from customers, delays in shipping, price hike, and you may also relate with clients any developments with their order.

The support associate is a middleman between the sales staff and the customers. For smooth administration, you must possess a wide range of skills such as administrative skills, interpersonal communication skills, organization, and teamwork skills. An ability to multitask and being detail-oriented will also be valuable in this role. With a high school diploma or GED, you are good to go. However, earning the International Association of Administrative Professionals and any other related additional qualification will give you an edge. The average salary for support associates is $72,097 per year.

There is more than meets the eye when it comes to being a support associate. For example, did you know that they make an average of $26.8 an hour? That's $55,746 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Support Associate Do

There are certain skills that many support associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a support associate, we found that a lot of resumes listed 15.5% of support associates included sales floor, while 15.3% of resumes included communication, and 11.5% of resumes included computer system. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support associate job title. But what industry to start with? Most support associates actually find jobs in the health care and retail industries.

How To Become a Support Associate

If you're interested in becoming a support associate, one of the first things to consider is how much education you need. We've determined that 38.6% of support associates have a bachelor's degree. In terms of higher education levels, we found that 8.6% of support associates have master's degrees. Even though some support associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support associate. When we researched the most common majors for a support associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on support associate resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a support associate. In fact, many support associate jobs require experience in a role such as sales associate. Meanwhile, many support associates also have previous career experience in roles such as cashier or customer service representative.

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Average Salary
$55,746
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
41,132
Job Openings

Support Associate Career Paths

Top Careers Before Support Associate

Cashier
14.6 %

Top Careers After Support Associate

Cashier
9.2 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Associate

Support Associates in America make an average salary of $55,746 per year or $27 per hour. The top 10 percent makes over $92,000 per year, while the bottom 10 percent under $33,000 per year.
Average Salary
$55,746

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range48k - 91k$67k$66,978
Jersey City, NJ
Salary Range48k - 88k$66k$65,814
Westport, CT
Salary Range47k - 85k$64k$63,865
Wilmington, DE
Salary Range44k - 83k$61k$60,900
New York, NY
Salary Range43k - 79k$59k$59,016
San Francisco, CA
Salary Range43k - 79k$59k$58,573
$27k
$91k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Computer Support Associate
Computer Support Associate
Naperville Community Unit School District 203
Naperville Community Unit School District 203
01/29/2021
01/29/2021
$32,72401/29/2021
$32,724
Business Support Associate
Business Support Associate
Randstad
Randstad
01/29/2021
01/29/2021
$55,74401/29/2021
$55,744
Driver/Warehouse Support Associate
Driver/Warehouse Support Associate
Granite City Electric Supply
Granite City Electric Supply
01/29/2021
01/29/2021
$37,56601/29/2021
$37,566
Business Support Associate 2-Enterprise Wire Services Process Risk and Metrics
Business Support Associate 2-Enterprise Wire Services Process Risk and Metrics
Wells Fargo
Wells Fargo
01/28/2021
01/28/2021
$50,40001/28/2021
$50,400
Business Support Associate 2-Enterprise Wire Services Process Risk and Metrics
Business Support Associate 2-Enterprise Wire Services Process Risk and Metrics
Wells Fargo
Wells Fargo
01/28/2021
01/28/2021
$50,40001/28/2021
$50,400
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Support Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Associate Resume

At Zippia, we went through countless Support Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Support Associate Demographics

Gender

female

59.4 %

male

34.6 %

unknown

5.9 %

Ethnicity

White

61.5 %

Hispanic or Latino

14.0 %

Black or African American

10.9 %

Foreign Languages Spoken

Spanish

61.2 %

French

10.2 %

Chinese

3.8 %
See More Demographics

Support Associate Education

Majors

Business
24.5 %

Degrees

Bachelors

38.6 %

High School Diploma

22.3 %

Associate

18.1 %

Top Colleges for Support Associates

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

4. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

5. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

6. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

7. SUNY Farmingdale

Farmingdale, NY • Public

In-State Tuition
$8,306
Enrollment
9,394

8. SUNY Stony Brook

Stony Brook, NY • Public

In-State Tuition
$9,625
Enrollment
17,407

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.5% of support associates listed sales floor on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Support Associate

Some places are better than others when it comes to starting a career as a support associate. The best states for people in this position are New Jersey, Connecticut, Alaska, and Delaware. Support associates make the most in New Jersey with an average salary of $65,855. Whereas in Connecticut and Alaska, they would average $62,863 and $60,867, respectively. While support associates would only make an average of $60,716 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Support Associate Jobs:
474
Highest 10% Earn:
$119,000
Location Quotient:
2.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Alaska

Total Support Associate Jobs:
152
Highest 10% Earn:
$73,000
Location Quotient:
1.32
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Support Associate Jobs:
1,065
Highest 10% Earn:
$115,000
Location Quotient:
0.97
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Support Associate Employers

1. Macy's
4.4
Avg. Salary: 
$66,868
Support Associates Hired: 
2,166+
2. Amazon.com
4.7
Avg. Salary: 
$69,812
Support Associates Hired: 
212+
3. J. C. Penney
4.2
Avg. Salary: 
$65,676
Support Associates Hired: 
199+
4. Bank of America
4.8
Avg. Salary: 
$50,506
Support Associates Hired: 
127+
5. Keystone Human Services
3.7
Avg. Salary: 
$28,165
Support Associates Hired: 
124+
6. JPMorgan Chase
4.9
Avg. Salary: 
$96,668
Support Associates Hired: 
123+
Updated October 2, 2020