Support associates assist sales staff and customer service teams. You are required to process orders of customers and manage large amounts of incoming calls or requests made by email or through other platforms. A support associate receives and enters purchase orders into the company's computer system accurately and will also update customer's accounts as regards purchase information, complaints, and relevant data. Your job also involves keeping the sales staff updated on any new development or issues arising like questions from customers, delays in shipping, price hike, and you may also relate with clients any developments with their order.
The support associate is a middleman between the sales staff and the customers. For smooth administration, you must possess a wide range of skills such as administrative skills, interpersonal communication skills, organization, and teamwork skills. An ability to multitask and being detail-oriented will also be valuable in this role. With a high school diploma or GED, you are good to go. However, earning the International Association of Administrative Professionals and any other related additional qualification will give you an edge. The average salary for support associates is $72,097 per year.
There is more than meets the eye when it comes to being a support associate. For example, did you know that they make an average of $26.8 an hour? That's $55,746 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many support associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a support associate, we found that a lot of resumes listed 15.5% of support associates included sales floor, while 15.3% of resumes included communication, and 11.5% of resumes included computer system. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support associate job title. But what industry to start with? Most support associates actually find jobs in the health care and retail industries.
If you're interested in becoming a support associate, one of the first things to consider is how much education you need. We've determined that 38.6% of support associates have a bachelor's degree. In terms of higher education levels, we found that 8.6% of support associates have master's degrees. Even though some support associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support associate. When we researched the most common majors for a support associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on support associate resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a support associate. In fact, many support associate jobs require experience in a role such as sales associate. Meanwhile, many support associates also have previous career experience in roles such as cashier or customer service representative.