Support associate demographics and statistics in the US
Support associate demographics research summary. Zippia estimates support associate demographics and statistics in the United States by using a database of 30 million profiles. Our support associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about support associates after extensive research and analysis:
- There are over 72,436 support associates currently employed in the United States.
- 63.3% of all support associates are women, while 36.7% are men.
- The average support associate age is 42 years old.
- The most common ethnicity of support associates is White (56.2%), followed by Hispanic or Latino (15.7%), Black or African American (11.7%) and Asian (10.6%).
- In 2022, women earned 96% of what men earned.
- 11% of all support associates are LGBT.
- Support associates are 51% more likely to work at private companies in comparison to public companies.
On this page
Support associate demographics by:
Support associate gender statistics
63.3% of support associates are women and 36.7% of support associates are men.
- Female, 63.3%
- Male, 36.7%
Support associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.3% |
| Male | 36.7% |
Support associate gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$49,664
Female income
$47,515
Support associate gender ratio over time
This data breaks down the percentage of men and women in support associate positions over time. Currently, 63.3% of support associates are female.
Support associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.92% | 69.08% |
| 2011 | 31.96% | 68.04% |
| 2012 | 33.55% | 66.45% |
| 2013 | 34.15% | 65.85% |
| 2014 | 34.60% | 65.40% |
| 2015 | 36.72% | 63.28% |
| 2016 | 36.88% | 63.12% |
| 2017 | 36.77% | 63.23% |
| 2018 | 37.68% | 62.32% |
| 2019 | 36.06% | 63.94% |
| 2020 | 36.68% | 63.32% |
| 2021 | 36.74% | 63.26% |
Support associate related jobs gender ratio
We compared support associates with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Support Associate | 37% | 63% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Support associate demographics by race
The most common ethnicity among support associates is White, which makes up 56.2% of all support associates. Comparatively, 15.7% of support associates are Hispanic or Latino and 11.7% of support associates are Black or African American.
- White, 56.2%
- Hispanic or Latino, 15.7%
- Black or African American, 11.7%
- Asian, 10.6%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.5%
Support associate race
| Support associate race | Percentages |
|---|---|
| White | 56.2% |
| Hispanic or Latino | 15.7% |
| Black or African American | 11.7% |
| Asian | 10.6% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.5% |
Support associate race and ethnicity over time
See how support associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Support associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.79% | 12.19% | 7.16% | 12.77% |
| 2011 | 65.50% | 12.28% | 7.31% | 12.27% |
| 2012 | 64.23% | 12.52% | 7.56% | 12.91% |
| 2013 | 63.16% | 11.76% | 8.37% | 13.29% |
| 2014 | 62.87% | 11.97% | 8.02% | 14.00% |
| 2015 | 62.78% | 11.43% | 9.19% | 13.88% |
| 2016 | 62.57% | 11.40% | 9.17% | 13.78% |
| 2017 | 61.79% | 11.06% | 9.62% | 14.18% |
| 2018 | 61.90% | 11.02% | 9.71% | 13.91% |
| 2019 | 60.09% | 10.94% | 10.41% | 15.04% |
| 2020 | 58.05% | 11.51% | 10.19% | 15.20% |
| 2021 | 56.19% | 11.75% | 10.57% | 15.73% |
Support associate wage gap by race
According to our data, asian support associates have the highest average salary compared to other ethnicities. Black or african american support associates have the lowest average salary at $46,153.
| Ethnicity | Salary |
|---|---|
| Unknown | $47,388 |
| White | $48,895 |
| Black or African American | $46,153 |
| Asian | $59,267 |
| Hispanic or Latino | $47,672 |
Average support associate age
See how the average age of support associates varies based on ethnicity and gender.
Male
Female
Support associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Support associate age breakdown
The average age of support associates is 40+ years years old, representing 56% of the support associate population.
Support associate age breakdown
| Support Associate Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Support associate educational attainment
The most common degree for support associates is bachelor's degree, with 48% of support associates earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 18%.
- Bachelor's, 48%
- Associate, 20%
- High School Diploma, 18%
- Diploma, 5%
- Other Degrees, 9%
Support associates by degree level
| Support associate degree | Percentages |
|---|---|
| Bachelor's | 48% |
| Associate | 20% |
| High School Diploma | 18% |
| Diploma | 5% |
| Other Degrees | 9% |
Support associate jobs you might like
Support associate wage gap by degree level
According to the data, support associates with a Master's degree earn more than those without, at $65,342 annually. With a Doctorate degree, support associates earn a median annual income of $60,145 compared to $50,883 for support associates with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $65,342 |
| High School Diploma or Less | $41,792 |
| Bachelor's Degree | $50,883 |
| Doctorate Degree | $60,145 |
| Some College/ Associate Degree | $43,436 |
Support associate employment statistics
Most support associates work for a private in the health care industry.
Company size where support associates work
Below, you can see the size of companies where support associates work.
Support associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 40% |
Support associate jobs by company type
Employees with the support associate job title have their preferences when it comes to working for a company. For instance, most support associates prefer to work at private companies over public companies.
Support associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 8% |
| Public | 38% |
| Private | 51% |
| Government | 2% |
Support associate jobs by industry
The most common industries for support associates are health care, retail and finance.
Support associate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Health Care | 14% |
| Finance | 12% |
| Retail | 12% |
| Professional | 10% |
| Technology | 6% |
| Education | 6% |
| Insurance | 4% |
| Pharmaceutical | 3% |
| Manufacturing | 3% |
| Media | 2% |
| Government | 2% |
| Hospitality | 2% |
| Telecommunication | 2% |
| Non Profits | 2% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Support associate turnover and employment statistics
Support associate unemployment rate over time
The unemployment rate for support associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Support associate unemployment rate by year
| Year | Support associate unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average support associate tenure
The average support associate stays at their job for 1-2 years, based on the 12,156 support associates resumes in Zippia's database.
Support associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 30% |
| 3-4 years | 12% |
| 5-7 years | 15% |
| 8-10 years | 6% |
| 11+ years | 7% |
Support associate LGBT ratio compared to similar jobs
Review the percent of support associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Center Analyst | 7.31% | 167,264 |
| Application Programmer Analyst | 8.42% | 87,881 |
| Web Software Engineer | 8.46% | 285,408 |
| Information Assurance | 8.59% | 83,994 |
| Network/Telecom Engineer | 9.03% | 53,546 |
| Online User Experience Strategist | 10.54% | 24,921 |
| Support Associate | 10.88% | - |
Similar support associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Center Analyst | 7.31% | 167,264 |
| Application Programmer Analyst | 8.42% | 87,881 |
| Web Software Engineer | 8.46% | 285,408 |
| Information Assurance | 8.59% | 83,994 |
| Network/Telecom Engineer | 9.03% | 53,546 |
| Online User Experience Strategist | 10.54% | 24,921 |
Foreign languages spoken by support associates
The most common foreign language among support associates is Spanish at 61.2%. The second-most popular foreign language spoken is French at 10.2% and Chinese is the third-most popular at 3.8%.
- Spanish, 61.2%
- French, 10.2%
- Chinese, 3.8%
- Portuguese, 3.1%
- Japanese, 3.1%
- Other, 18.6%
Support associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.2% |
| French | 10.2% |
| Chinese | 3.8% |
| Portuguese | 3.1% |
| Japanese | 3.1% |
| Other | 18.6% |
