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Support associate education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a support associate. Support associates usually study business, psychology, or criminal justice. 48% of support associates hold a bachelor's degree, and 20% hold an associate degree. We analyzed 12,156 real support associate resumes to see exactly what support associate education sections show.

The most common colleges for support associates are the University of Phoenix and the University of Phoenix.

There are also many online support associate courses to help get the education required to be a support associate.

There are certain support associate certifications that you should consider. These support associate certifications include Certified Phlebotomy Technician (CPT) and Certified Pharmacy Technician (CPhT).

What education do you need to become a support associate?

What degree do you need to be a support associate?

The most common degree for support associates is bachelor's degree, with 48% of support associates earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 18%.
  • Bachelor's, 48%
  • Associate, 20%
  • High School Diploma, 18%
  • Diploma, 5%
  • Other Degrees, 9%

What should I major in to become a support associate?

You should major in business to become a support associate. 25% of support associates major in business. Other common majors for a support associate include psychology and criminal justice.

Most common colleges for support associates

Support associates often get their degrees at University of Phoenix, Michigan State University, and DeVry University. Here are the most common colleges for support associates in the US based on their resumes.
Support associate common collegePercentages
University of Phoenix20.44%
Michigan State University10.62%
DeVry University5.86%
University of North Carolina at Greensboro4.75%
Miami Dade College4.44%

Best majors for support associates

RankMajorPercentages
1Business25.1%
2Psychology9.7%
3Criminal Justice5.8%
4General Studies5.2%
5Communication5.0%

Best colleges for support associates

The best colleges for support associates are University of Pennsylvania, Stanford University, and Northwestern University.

A support associate with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for support associates. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become support associates.

1. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

2. University of Southern California

Los Angeles, CA • Private

In-state tuition

$56,225

Enrollment

19,548

3. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

4. SUNY at Binghamton

Vestal, NY • Private

In-state tuition

$9,808

Enrollment

13,990

5. Villanova University

Villanova, PA • Private

In-state tuition

$53,308

Enrollment

6,819

6. San Diego State University

San Diego, CA • Private

In-state tuition

$7,488

Enrollment

30,018

7. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Enrollment

9,394

8. SUNY Stony Brook

Stony Brook, NY • Private

In-state tuition

$9,625

Enrollment

17,407

9. New York University

New York, NY • Private

In-state tuition

$51,828

Enrollment

26,339

10. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-state tuition

$14,760

Enrollment

31,451

20 best online courses for support associates

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Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...

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5. Palliative Care Always Capstone Course

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6. Network Support Fundamentals

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10. Medical Diagnosis using Support Vector Machines

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In this one hour long project-based course, you will learn the basics of support vector machines using Python and scikit-learn. The dataset we are going to use comes from the National Institute of Diabetes and Digestive and Kidney Diseases, and contains anonymized diagnostic measurements for a set of female patients. We will train a support vector machine to predict whether a new patient has diabetes based on such measurements. By the end of this course, you will be able to model an existing...

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13. Create Customer Support Data with Google Sheets

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By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to...

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17. Operations and Patient Safety for Healthcare IT Staff

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Top 10 most affordable universities for support associates

The most affordable schools for support associates are SUNY Farmingdale, california state university - bakersfield, and california state university - dominguez hills.

If the best universities for support associates are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for support associates.

1. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

2. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

3. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

4. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

5. Florida International University

Miami, FL • Private

In-state tuition

$6,556

Cost of attendance

19,434

6. Minot State University

Minot, ND • Private

In-state tuition

$7,064

Cost of attendance

15,576

7. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

8. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

9. University of Florida

Gainesville, FL • Private

In-state tuition

$6,381

Cost of attendance

21,034

10. Florida State University

Tallahassee, FL • Private

In-state tuition

$5,656

Cost of attendance

21,623

Top 10 hardest universities to get into for support associates

The hardest universities for support associates to get into are University of Pennsylvania, Stanford University, and Northwestern University.

Some great schools for support associates are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for support associates based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

2. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

3. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

4. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

5. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

6. Villanova University

Villanova, PA • Private

Admissions rate

29%

SAT average

1,407

7. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

8. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

9. SUNY at Binghamton

Vestal, NY • Private

Admissions rate

40%

SAT average

1,376

10. University of Rochester

Rochester, NY • Private

Admissions rate

29%

SAT average

1,422

Top 10 easy-to-apply-to universities for support associates

The easiest schools for support associates to get into are Oklahoma Wesleyan University, d'youville college, and holy names university.

Some schools are much easier to get into. If you want to start your career as a support associate without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for support associates.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

2. D'Youville College

Buffalo, NY • Private

Admissions rate

100%

SAT average

1,072

3. Holy Names University

Oakland, CA • Private

Admissions rate

70%

SAT average

849

4. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

5. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

6. Notre Dame College

Cleveland, OH • Private

Admissions rate

90%

SAT average

994

7. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

8. Wayland Baptist University

Plainview, TX • Private

Admissions rate

98%

SAT average

1,003

9. Curry College

Milton, MA • Private

Admissions rate

93%

SAT average

1,026

10. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

Average support associate salary by education level

According to our data, support associates with a Master's degree earn the highest average salary, at $65,342 annually. Support associates with a Doctorate degree earn an average annual salary of $60,145.
Support associate education levelSupport associate salary
Master's Degree$65,342
High School Diploma or Less$41,792
Bachelor's Degree$50,883
Doctorate Degree$60,145
Some College/ Associate Degree$43,436

Support associate education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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