Support associate job description

Lead Support Associate - (22005837) Description Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned. Serves as Manager on Duty (MOD) only during gaps created by store leadership vacations and/or lunch periods. Associates in this position are not responsible for opening or closing the store. When serving as MOD, leads and provides direction to store associates performing cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.

1. Greets and assists customers as needed in order to maintain the highest level of customer service.
2. Maintains and operates point-of-sale systems efficiently and accurately.
3. Drives customer loyalty program participation, including sign ups and rewards processing at check-out.
4. Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery.
5. Participates in furniture department operations including carry-outs and display assembly as needed.
6. Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning.
7. Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety.
8. Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks.
9. Serves in the Manager on Duty role as needed. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

Qualifications 1. Must be at least 18 years of age.
2. Prior retail leadership experience preferred.
3. Demonstrated decision-making, problem resolution, and interpersonal skills required.
4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
5. Ability to work a flexible work schedule including nights, weekends and holidays required.
6. Basic English literacy, math, and PC skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Primary Location: US-FL-INVERNESSWork Locations: STORE~512_INVERNESS,FL 445 HIGHLAND BLVD., #300 HIGHLAND SQUARE S/C INVERNESS 34450Job: Store AssociatesSchedule: RegularShift: StandardJob Type: Part-time VariableJob Posting: May 9, 2022, 2:29:23 PMEmployee Referral Bonus: US Dollar (USD) Refer a friend for this job Refer a friend

**What does a great Contact Center Support Associate do?**

You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.

For internal purposes, the business title for this position is Contact Center Support Specialist.

**As a Contact Center Support Associate, you can look forward to:**

• Providing escalation level technical support.

• Responding to inquiries that are highly complex in nature and diagnosing issues.

• Supporting application, IT hardware and software products.

• Handling problem recognition, research, isolation, and resolution steps.

• Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.

**Basic Qualifications for Consideration:**

• Minimum 1 year of experience in a technical support role

• Experience installing and troubleshooting software or hardware

• High school diploma or equivalent

**Preferred Skills, Experience, and Education:**

• Experience providing support via remote desktop

• Knowledge of firewalls and drivers

**Hybrid Schedules:**

You can look forward to working with your colleagues in the office three days a week and two days remotely.

**Who We Are:**

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the “Academy” for retail careers.

Store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.

Job Overview:

The Vendor Paid Stock Support Colleague is responsible for all functions related to the flow of new merchandise for the brand. Perform other duties as needed

Essential Functions:

• Complete general shipment process in accordance to productivity standards and ensure floor readiness
• Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in replenishment of stock onto the sales floor, inventory and markdown process
• Responsible for customer carryout and special deliveries
• Participate in stockroom maintenance, organization, and housekeeping
• Process damages, transfers, and return to vendor merchandise
• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
• Follows shortage programs and procedures as they pertain to the receiving function
• Daily hanger collection and sorting
• Follows shortage programs and procedures
• Dependable attendance and punctuality

Qualifications and Competencies:

• No Education or Experience Required

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs

Candidates in Colorado: Click here for Pay Range and here to learn about Benefits .

Candidates in Connecticut: Click here for Pay Range

Candidates in Nevada: Click here for Pay Range

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