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  • Interventional Rad Technologist - Level 1 Trauma - $25,000 Sign on Bonus

    Ohiohealth 4.3company rating

    Support associate job in Columbus, OH

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Cath Lab Specific: The Cath Lab Radiologic Technologist must be competent as the assistant to the Interventional Cardiologist for diagnostic and interventional procedures in roles that include scrubbing, monitoring, and circulating. The technologist must have knowledge of the X-ray equipment in use, hemodynamic monitoring, coronary and peripheral anatomy, and sterile technique. Arrhythmia (EP) Specific: The EP Radiologic Technologist must be competent as the assistant to the Electrophysiologist for non-invasive and invasive procedures. The technologist must have knowledge of the X-ray equipment in use, arrhythmia monitoring, cardio structures, anatomy of the heart chambers, and sterile technique. Vascular Interventional (VIR) Specific: The VIR Radiologic Technologist must be competent as the assistant to the Interventional Radiologist for minimally invasive, image-guided vascular procedures in roles that include scrubbing, monitoring, and circulating. The technologist must have knowledge of the various imaging equipment in use including fluoroscopy, computed tomography (CT), and ultrasound. Neuro Interventional Specific: The Neuro Interventional Radiologic Technologist must be competent as the assistant to the Neuro Interventional Radiologist for diagnostic and interventional procedures. The technologist must have knowledge of the X-ray equipment in use, hemodynamic monitoring, cerebral angiogram coiling, avascular malformations, stroke interventions and sterile technique. Responsibilities And Duties: 85% Radiologic technologist must be competent as the assistant to the Interventionalist in specific area as described above in summary for each area. 10% Greets patients upon arrival to department. Checks chart for required data (i.e., informed consent). Reports absences or abnormalities to RN/physician. Explains procedures, gives instructions, and answers patients' questions. Participates in room turnover and transporting of patients. (5%) Assists Radiation Safety officer in QA of labs and radiation protective apparel on regular basis. Performs tasks using radiation safety principles; checks lead aprons for tears; reports findings and removes inadequate gear from service; maintains accurate records or work with Radiology department to maintain records. Minimum Qualifications: High School or GED (Required) ARRT - American Registry of Radiologic Technologists - American Registry of Radiologic Technologists, BLS - Basic Life Support - American Heart Association Additional Job Description: SPECIALIZED KNOWLEDGE State of Ohio Radiologic Licensure. ARRT Registered. Work Shift: Day Scheduled Weekly Hours : 36 Department Interventional Radiology Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
    $34k-41k yearly est. 1d ago
  • Technical Supporter

    Applied Materials 4.5company rating

    Remote support associate job

    Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. **You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Shift** : 12hr Nights Sunday-Tuesday every other Saturday **Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Check and manage part inventory to ensure availability for PMs. + Must be flexible with overtime and schedule changes based on customer needs and equipment availability. + Be at customer site and in the clean room every day to make sure all assemblies are ready for PM's. + Work with customer technicians and engineers to make sure all mechanical testing is completed before PM's. + Assists in planning the daily work schedule within assigned area to ensure completion of Preventive Maintenance tasks. + Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities. **Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. May provide informal guidance and support to more junior team members **Impacts the quality of own work and its contribution to the team **This will be for compressed night shift work at the customer site.** + **Must have 4-7 years work experience** **Full time **Travel:** Relocation Eligible:** The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site ( accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. xevrcyc This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
    $64k-96k yearly est. 2d ago
  • Computer User Support Specialists (Professional, Scientific, and Technical Services)

    Obsidian 4.3company rating

    Support associate job in Columbus, OH

    Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $33k-53k yearly est. 60d+ ago
  • Technical Support Engineer

    BWE 4.0company rating

    Support associate job in Columbus, OH

    The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.
    $59k-85k yearly est. 4d ago
  • Remote AI Writing Specialist

    Outlier 4.2company rating

    Remote support associate job

    Earn up to $15/hour + performance bonuses. Work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: Up to $15/hour USD, depending on experience. Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.
    $15 hourly 1d ago
  • Workday Financials Adaptive Support Analyst

    Stewart Enterprises 4.5company rating

    Remote support associate job

    At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Collects, analyzes, monitors, and reports on the organization's financial matters, managing and ensuring compliance with the organization's financial policies, professional standards and all laws. Responsible for general accounting, fixed assets, accounts payable and expense reimbursement and revenue accounting (including accounts receivable). Job Responsibilities Support, optimize, configure and make recommendations for solutions or improvements to Workday Financial Management & Workday Adaptive Planning environments through new technology or alternative uses of existing technology As the primary support contact for these Workday platforms: performs specialized assignments; uses testing methodologies to identifies & solves complex problems and develops non-traditional solutions through sophisticated analytical thinking Interprets internal/external business environment. Recommends best practices to improve processes or services Impacts achievements of customer, operational, project or service objectives by using Workday & Adaptive tools to optimize/configure/enhance/monitor Foundation Data Model (FDM), Adaptive Planning model, financial reports, dashboards, & analytics. Partner with various departments for written & verbal training, manage integrations, and clearly communicate difficult concepts to team and stakeholders to generate clarity and alignment on projects, initiatives, and various work products, ensuring seamless system functionality and ongoing quarterly releases. May lead functional projects with moderate risks and resource requirements Individual contributor working with direct oversight Performs all other duties as assigned by management Education Bachelor's degree in relevant field preferred Experience Strong understanding of and experience in accounting, financial processes, & reporting within Workday Financials & Workday Adaptive Planning Typically requires 0-2 years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
    $58k-77k yearly est. Auto-Apply 36d ago
  • Merchandise Support Coordinator

    Stitch Fix 4.5company rating

    Remote support associate job

    , Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Role Stitch Fix is seeking a dedicated Merchandise Support Coordinator for a full-time position. In this role, you'll play a pivotal part in ensuring the smooth data flow for our merchandising operations. Your responsibilities will include gathering and validating data from various sources, including external vendors, and inputting it accurately into our specialized database. The ideal candidate will possess a strong aptitude for systems, quickly grasp new concepts, and exhibit meticulous attention to detail and accountability. You're excited about this opportunity because you will… Manage Purchase Order entry and modifications in our proprietary system, ensuring prompt product delivery to warehouses. Oversee the UPC collection process from vendors, guaranteeing accuracy and completeness. Curate and organize data for specific merchandise categories, meticulously uploading UPC/EAN/VPN data for each style. Own Sample tracking from Vendor shipment through photography to support inventory availability Gather, verify, and input product-related information from various internal and external sources into our database for efficient management. Review and organize source data using Microsoft Excel, establishing priorities for database entry. Validate source documents for accuracy, rectify errors, and liaise with internal and external partners. Maintain professional and efficient communication with the Buying team regarding Purchase Order requests and updates. Proactively identify and resolve problematic Purchase Orders to minimize inventory issues. Prepare merchandise system for data ingestion and create style pages based on Buying team specifications. Correspond with external vendor partners via email to validate product information when necessary. Fulfill routine and ad hoc reporting requests with guidance from the manager. We're excited about you because… 1 years of relevant work experience. Proficiency in Microsoft Office, particularly Excel (including pivot tables), and Google Suite. Proficiency in computer operations, with a knack for quickly adapting to new systems. Experience handling large volumes of alphanumeric data. Excellent typing skills, balancing speed and accuracy effectively. Exceptional attention to detail, strong organizational skills, and a preference for structured processes. Self-motivation and efficient time management skills enable autonomous work. Previous experience thriving in a fast-paced, deadline-driven environment. Strong verbal and written communication skills in a professional setting. Ability to sustain computer work for up to 8 hours per day. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$20.58-$34.13 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: ****************************************************************
    $20.6-34.1 hourly Auto-Apply 2d ago
  • Branch Support Specialist - Retail Mortgage Lending

    Lower LLC 4.1company rating

    Remote support associate job

    Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: Lower is a top 25 tech-driven retail mortgage lender dedicated to helping more people achieve homeownership and build wealth through real estate. We combine innovative technology with a personalized, local lending approach, giving our branches and loan originators the tools, speed, and support to deliver an exceptional experience for borrowers and referral partners. Our focus is on simplifying the mortgage process, driving growth for our branches, and setting the standard for service in the retail mortgage industry. The Branch Support Specialist will serve as the front-line resource for Lower's retail mortgage branches and originators, providing daily sales and operational support. This role requires an individual with strong mortgage knowledge, excellent communication skills, and a solutions-oriented mindset to help branches maximize efficiency and production. What you'll do: Act as the primary support contact for branch managers and originators regarding daily sales needs. Monitor branch onboarding, ensuring new hires have a smooth transition into the Lower platform. Facilitate communication between branches and corporate teams (operations, compliance, marketing, recruiting, etc.). Troubleshoot issues and escalate as needed to ensure timely resolutions for branch and originator needs. Support sales growth initiatives by ensuring originators have access to resources, marketing tools, and updated product knowledge. Provide input to leadership on branch challenges, opportunities, and best practices. Maintain compliance awareness and reinforce company policies, ensuring consistent adherence across branches. Who you are: Minimum 2 years mortgage banking experience required. Preferably 2 years of origination experience with demonstrated knowledge of loan products and sales cycles. Strong familiarity with Encompass Loan Origination Software (minimum 1 year experience preferred). Excellent written and verbal communication skills; ability to explain processes and resolve issues effectively. Proven ability to support multiple stakeholders in a fast-paced, sales-driven environment. Strong organizational skills with attention to detail and follow-through. Team-oriented, positive attitude with a passion for helping others succeed. Preferred Qualifications: Experience working directly with mortgage originators and branch managers. Familiarity with sales reporting tools and pipeline management. Why you'll love working at Lower: You'll be surrounded by talented, dedicated people who believe in the company's mission. You'll be able to shape the future of Lower's user experience. You'll join a locally and nationally recognized best place to work that values promotion from within. There is opportunity for professional growth and development. Plus: Competitive compensation plan Extended benefit offerings including: Medical/dental/vision Paid holidays Paid time off Parental leave Life insurance Short- and long-term disability 401K with company match Discount on home mortgage refinances or purchase Job Type: Full-time Work Location: Can be hybrid in Columbus, OH or fully remote Total Compensation: $100,000+ Base + quarterly performance bonus. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy
    $33k-41k yearly est. Auto-Apply 60d+ ago
  • Technical Support Representative - Remote

    Bigcommerce 4.8company rating

    Remote support associate job

    Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world's best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more. What You'll Do: Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day) Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand Communicate with the management team and developers to improve product functionality and resolve issues Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices Assist customers with common billing, invoice, and account issues Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization Who You Are: A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred Additional Requirements: We have a variety of schedules available and will include evenings, weekends, and holidays This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities . #LI-KE1 #LI-REMOTE (Pay Transparency Range - $19.00 - $21.00) The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
    $32k-38k yearly est. Auto-Apply 16d ago
  • Technical Support Associate - HVAC/R

    Budderfly

    Remote support associate job

    We're helping businesses become more sustainable. Join us! Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers. Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale. We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place! We have an opportunity for a motivated individual to fill the role of Technical Support Associate-HVAC/R. In this position, the successful candidate will be in a technical role to diagnose and troubleshoot our technology, systems and equipment with customers and 3 rd party vendors. You must be customer focused requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast paced, leading energy management company and want to be accountable for delivering results. Why this Role is Important: We combine monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solutions, Budderfly IoT devices, and temperature and refrigeration controls into an easy, one-stop solution. Your expertise is critical in supporting and identifying solutions related to our goal of energy-saving solutions. Responsibilities: Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc. Track customer issues through to resolution, within agreed time limits Communicate with clients and 3 rd party vendors through a series of actions, either via phone, email, or chat application Properly escalate unresolved issues to appropriate internal teams (e.g., software developers) Provide prompt and accurate feedback to customers Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their equipment is fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Deliver training to vendors on systems, processes, and technologies Desired Skills and Experience: Industry-specific certification in HVAC, Refrigeration or Electrical preferred Hands on field experience with HVAC, refrigeration, and electrical systems Strong troubleshooting and organizational skills Creative problem solver with the ability to multi-task and provide excellent customer service 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services. Professional written and interpersonal skills are essential when communicating with customers and clients Ability to prioritize and manage several milestones and projects efficiently Extensive experience working with different operating systems including Windows. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Flexible hours required as field crews' schedules will vary and include some weekend and late night work. 15% travel may be required Job Location: Remote Compensation$65,000-$78,000 USD Compensation is based on factors including level of experience, skillset, qualifications, and location. What We Offer: Career advancement opportunities in a fast-growing, supportive company environment Competitive pay Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance Opportunity to work as part of a team that values its members and works together to achieve positive change. Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability .
    $65k-78k yearly Auto-Apply 48d ago
  • Technical Support Representative I

    Miva 4.5company rating

    Remote support associate job

    We are looking for an experienced, detail-oriented technical support representative to field calls and handle tickets in our fast-paced technical support center. This position is responsible for documenting and resolving advanced trouble tickets, helping clients learn features of the Miva Merchant software, and assisting with DNS, FTP, SSL, email, and other website-related technologies. The schedule for this position is Tuesday - Saturday, 1:00 pm - 10:00 pm EST; however, schedules are subject to change. You will: Provide phone support for inquiries relating to our eCommerce software and hosting platform Answer phone calls and create and document detailed tickets in our ticketing system Demonstrate professionalism and outstanding customer service on all phone calls and email replies Identify and reproduce client issues, providing a complete description of the problem and resolution Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines Perform other duties as assigned You have: Strong communication skills and ability to articulate both verbally and in writing Strong analytical and problem-solving capabilities 1+ years of technical support experience A Bachelor's degree or commensurate experience Understanding of Linux, MySQL, PHP, and HTML/CSS Bonus points if you have: Experience in website hosting, preferably in a client-facing role Proficiency in configuring and troubleshooting web hosting platforms (e.g., cPanel, Plesk) Understanding of web servers, DNS, FTP, and other hosting-related technologies Our awesome perks! Remote company - work from anywhere! Unlimited PTO Maternity/Paternity leave Medical/Dental/Vision/FSA/Life 401k with company match; vested immediately Flexible work schedule Inspiring & collaborative coworkers This is an hourly position with the ability to earn overtime, and the hourly range is $17 - $21 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location. Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA. Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide. Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce. Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth. Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024. Miva, Inc. is an Equal Opportunity Employer. Read Miva's Applicant Privacy Notice Here.
    $17-21 hourly Auto-Apply 60d+ ago
  • IT Support Associate

    CMIT Solutions of Hartford & Stamford 3.0company rating

    Remote support associate job

    Join CMIT Solutions of Hartford & Stamford as a Part Time IT Support Associate and embark on an exciting journey to enhance your IT expertise. This role offers you the unique opportunity to work from the comfort of your home, allowing for a flexible schedule that empowers you to balance your professional and personal life. With a pay rate ranging from $18 to $30 per hour, this position is ideal for IT professionals looking to upskill or those looking to transition into the tech field. You'll be part of a collaborative vibrant team that values problem-solving and customer-centricity, enabling you to grow and develop your skills in a supportive environment. Don't miss the chance to work in a dynamic culture based in Stamford, CT, that prioritizes high performance and innovation. Take the first step towards a fulfilling career in IT today! A little about us CMIT Solutions of Stamford: At the heart of our work culture is a strong commitment to collaboration. We believe that success is built through teamwork, mutual support, and a shared vision. As a forward-thinking company focused on long-term growth, we're constantly seeking innovative ways to improve and evolve. Our detail-oriented and organized approach ensures that every project is thoughtfully planned and flawlessly executed. This structure enables us to work efficiently, deliver exceptional results, and consistently exceed expectations. When you join our team, you become part of a welcoming, inclusive community where your contributions are truly valued, and your personal and professional growth is actively supported. We take pride in fostering a positive environment where everyone feels respected, appreciated, and empowered to thrive. We are looking for a curious, motivated, and tech-savvy individual who thrives in a self-paced environment and is excited to learn, research, connect with others, and help drive business growth using AI and digital tools. What it's like to be An IT Support Associate at IT Support Associate As a IT Support Associate at CMIT Solutions of Hartford & Stamford, your day begins with an engaging 8am team meeting that sets the stage for the day. You'll collaborate with skilled colleagues to tackle our clients' IT challenges and positioning yourself as their trusted hero. This role offers the chance to deepen your knowledge of emerging technologies while managing your tasks through diligent ticket updates-an essential part of our commitment to excellence. With the flexibility to work from home or visit client sites, you can maintain a healthy work-life balance. Each day presents exciting opportunities to solve complex problems, enhancing both your skills and the success of our clients. Join us and thrive in a customer-centric, energetic work culture that values collaboration and innovation. Requirements for this IT Support Associate job To excel as a technical specialist at CMIT Solutions of Hartford & Stamford, a diverse set of technical skills is essential. Proficiency in Windows 10 and Windows 11, as well as MACOS, ensures you can navigate various operating systems effectively. Familiarity with M365 enhances your ability to support cloud technologies and streamline client communications. A basic understanding of networking and server concepts is crucial for resolving connectivity issues and managing infrastructure efficiently. Competence in equipment installation and wire management plays a significant role in maintaining a well-organized IT area. Additionally, cabling skills such as ethernet terminations are vital for ensuring reliable network performance. Your ability to leverage these tools and techniques will be key to addressing IT challenges and delivering exceptional service to our clients. Join us to apply your skills in a dynamic environment that values innovation and collaboration. Knowledge and skills required for the position are: Windows 10 Windows 11 MACOS Microsoft 365 Cloud technologies networking concepts equipment installation Co-Pilot or ChatGPT Get started with our team! We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today! #stamford #connecticut #remote #flexible #AI #artificial Intelligence #Microsoft #growth
    $18-30 hourly 60d+ ago
  • Remote Customer Service Support Specialist

    One Path Career Partners

    Remote support associate job

    We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated. Position Details: Full time, contract (Part-time positions available) M-F schedule - days Processes customer data information Maintains and updates all customer data information in all systems
    $45k-86k yearly est. 60d+ ago
  • Technical Support Associate

    Wyrestorm Technologies Corp 3.6company rating

    Remote support associate job

    WyreStorm is an award-winning electronics manufacturer passionately committed to the development and production of high quality HD distribution, UC solutions and IT equipment at the very forefront of digital technology. This position has great room for growth for the right candidate. Job Description: Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively. Offer design assistance to customer via phone, chat and email. Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources. Offer level 1 assistance to the company employees pertaining to IT related matters. Maintain positive, professional relationships with internal and external clients. Must be able to work independently and as part of a team. Maintain accurate, clear and concise records of all calls and contacts. Must have reliable home high speed internet for working from home occasions. Must have reliable transportation. Schedule: 8 hour shift Monday to Friday Requirements Preferred Qualifications: Associates in an IT or AV related field. 2 years experience in a AV or IT installation. AV Technologist certification or High School diploma 4 years experience within an AV/IT installation/support field. WyreStorm Technologies Corp is an equal opportunity employer Benefits WyreStorm has an extremely generous benefits package including 100% employer paid health and life insurance. Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance
    $37k-61k yearly est. 60d+ ago
  • Bilingual Customer Support Associate

    Wise PLC 4.3company rating

    Remote support associate job

    Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description As a Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise's mission of money without borders. Key responsibilities * Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution. * Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation. * Meet performance targets across KPIs such as resolution rate, quality and handling time. * Demonstrate advanced product and process knowledge for the assigned region or queue. * Communicate clearly and professionally, adjusting tone and style based on customer context. * Maintain accurate records using standardized case-handling processes. * Follow security and data privacy procedures across all channels. * Proactively contribute to knowledge sharing, team discussions, and continuous improvement. * Take responsibility for your own learning and development through performance feedback, Wise's Career Map and coaching from Team Leads. * Embody and uphold Wise's values in daily interactions. Qualifications Professional Experience (Strongly Preferred): * 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers. Communication proficiency: * Fluency in English and the supported language for the role (where relevant). * Proficient in both written and verbal communication in English and Spanish. Work Schedule and Flexibility: * Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable. * Working hours will be fixed at the start of the month, but activities during the shift can be flexible. Work Environment: * Follow working from home guidelines where applicable. * Must be legally authorized to work in the assigned location. Ways of working: * Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices. * Open to feedback and coaching, with a clear desire for continuous improvement. Skills and Attributes: * Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset. * Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc. * Adaptability: Able to keep up with constant change, patient, and flexible. * Great fit with our values and company culture. Commitment to Diversity and Inclusion: * Commitment to fostering an inclusive and diverse work environment (DEI). Data Security and Compliance: * Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve. * Background Checks: Clean background checks when joining and clean re-checks. Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
    $29k-35k yearly est. 2d ago
  • Travel Support Specialist - Client Services

    Destination Knot

    Remote support associate job

    Job Title: Travel Support Specialist - Client ServicesLocation: RemoteCompany: Destination Knot About the RoleWe're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system. Requirements: Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs. Why Work With Us? Remote work and flexible schedule. Growth path into full-time travel advisor or team lead roles. Travel discounts and ongoing professional development.
    $32k-57k yearly est. Auto-Apply 38d ago
  • Clinical Support Associate- Remote (California)

    Teksystems 4.4company rating

    Remote support associate job

    The Clinical Support Associate - Community Supports (CSA-CS) plays a vital role in supporting the Community Supports Program by providing operational and clerical assistance to clinical teams. This position ensures timely and accurate coordination of workflows, data entry, and member/provider communication. The CSA-CS interacts regularly with CenCal Health employees, providers, and members, contributing to the delivery of high-quality, member-focused services. Strong organizational skills, attention to detail, and excellent written and verbal communication are essential for success in this role. Key Responsibilities + Provide coordination and administrative support for the Community Supports Program, ensuring efficient daily operations. + Answer inbound calls promptly and manage the Health Services phone queues. + Make outbound calls to providers, members, and internal staff regarding operational processes and follow-up needs. + Process authorization and referral requests, and assist with provider reassignment and intake for Community Support referrals. + Conduct health surveys and periodic telephonic outreach to members to ensure timely access to services. + Maintain confidentiality of member information in compliance with HIPAA and organizational policies. + Organize, schedule, and track member contacts, including mailings for assignments, authorizations, and Notices of Action (NOAs). + Collaborate with Case Management and other internal departments to support Community Supports activities and resolve operational challenges. + Assist the Program Manager with data tracking and reporting as requested. + Respond to emails, calls, and other communications in a timely, professional manner while adhering to performance standards. Qualifications + High school diploma or equivalent; associate degree or healthcare-related coursework preferred. + Minimum 1-2 years of experience in administrative or clinical support roles, preferably in a healthcare setting. + Strong written and verbal communication skills with the ability to interact professionally with members, providers, and staff. + Proficiency in Microsoft Office Suite and ability to learn internal systems quickly. + Knowledge of HIPAA regulations and commitment to maintaining confidentiality. + Ability to work independently with minimal supervision and manage multiple priorities effectively. + Strong organizational skills and attention to detail for accurate data entry and tracking. + Experience handling inbound/outbound calls and managing call queues in a professional environment. Job Type & Location This is a Contract position based out of Chico, CA. Pay and Benefits The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chico,CA. Application Deadline This position is anticipated to close on Dec 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $23-24 hourly 12d ago
  • Meditech Clinical support

    Clindcast LLC

    Remote support associate job

    Job Description: Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules). Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology. Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams. Perform system configuration, testing, and validation during updates, patches, and optimization projects. Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.). Develop and maintain user documentation, workflows, and training materials. Participate in system upgrades, conversions, and new module implementations. Monitor system performance and ensure clinical data accuracy and consistency. Collaborate with end-users to identify opportunities for process improvements and system enhancements. Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs This is a remote position.
    $35k-51k yearly est. 15d ago
  • Residential Service Support Specialist

    Custom Air Conditioning and Heating Co

    Support associate job in Gahanna, OH

    CUSTOM AIR is hiring a Residential Service Support Specialist to join our team in our Gahanna office. With decades of industry expertise, we've built a reputation for dependable service and high-quality solutions in Columbus, Dublin, and Delaware, OH. From heating and cooling to indoor air quality improvements and water heater services, we take care of every aspect of your home's HVAC needs. Position Summary: The Residential Service Support Specialist plays a key role within the Service Department by managing customer information, coordinating communication with clients regarding service and maintenance requirements, overseeing inventory, and administering warranty claims. Education and Experience: High School Diploma or equivalent. Two to three years of related work experience, or equivalent combination of education and experience. Required Certificates, Licenses & Registrations: Valid driver's license and background check. Essential Duties and Responsibilities: Maintain Customer Data: Enter new jobs, clients, sites into SAMPro. Update and manage customer information in SAMPro. Keep equipment records current and accurate. Manage email addresses for billing and accounting purposes. Ensure contact information is up to date. Client Communication Track Residential preventive maintenance (PM) completion. Assist in processing residential renewals and track client responses. Answer phones and take service calls to assist dispatching. Resolve customer issues related to billing. Reporting and Monitoring: Monitor and maintain the unapplied cash report to ensure correct payment posting. Provide backup support for service billing. Inventory Management (Assist as needed) Manage Service warehouse inventory and order replacement inventory as needed. Run and monitor re-order reports for technician truck stock. Order and replenish technician truck stock. Assist with monthly Refrigerant inventory Warranty Administration: File warranty parts paperwork with vendors. Administer the return of parts with the warehouse and vendors. Follow up on warranty credits with vendor by reviewing the PO unvouchered report Other tasks as needed to improve processes or changes in current processes. Required Position Knowledge, Skills and Abilities: Administration and Management - Knowledge of business and management principles involved in strategic planning, production methods, and coordination of people and resources. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Economics and Accounting - Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Desired Computer / Software Knowledge: Microsoft Word (Intermediate - Advanced) Microsoft Excel (Intermediate - Advanced). Ability to create formulas, import/export to and from databases. Microsoft Access (Intermediate). Ability to create queries and reports. Microsoft Outlook Accounting Software (Sampro, Quickbooks, Peachtree, Great Plains, etc.) CRM software (Sales Force.) Dispatching Software Physical Activities and Environment: The following physical activities described are representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands or arms. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. Hours: 8:00am-4:30pm M-F The Custom Air Associate Without exception, every associate at Custom Air will have Integrity, Humility, be Intelligent and Hungry. Integrity means being honest in every interaction and working tirelessly to keep our promises. Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others. Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning. Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success. Additionally, Custom Air associates aspire to demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public.
    $29k-53k yearly est. Auto-Apply 56d ago
  • Learning Support Specialist II

    Columbus State Community College 4.2company rating

    Support associate job in Columbus, OH

    Compensation Type: HourlyCompensation: $18.00 The Learning Support Specialist 2 (LSS2) performs the duties of a professional tutor in their area(s) of academic expertise and experience. The LSS2 works in person with students, either one-to-one or in small groups, to help them attain a deeper and more substantial command of assigned subject matter and to develop and apply effective learning and critical thinking skills. The LSS2 position requires a strong command of the subject matter, an understanding of effective learning skills, and the ability to engage actively and creatively with students using a variety of methods and tutoring strategies. The LSS2 also provides general support for tutoring programs and activities, outreach events and activities, and daily program operations, as needed. The LSS2 must be able to work with multiple students and with other tutors present in a shared space. Paid training and professional development are required and provided. Tutoring Provide direct support to students in learning and understanding concepts, assignments, and material in the tutor's area(s) of expertise. Helps students to develop and apply effective studying, time management, and critical thinking skills. Meets with students by appointment and as drop-ins, depending on availability. Tutoring Program and Operational Support Maintains documentation of all tutoring sessions. Proficiently uses and implements the College's tutoring and record-keeping software. Assists with training and mentoring of Peer Learning Success Leaders and new LSS2s. Works collaboratively with tutoring administration, staff, and tutors to develop strategies and materials for effective tutoring and learning skills support. Contributes to the work of the tutoring program by participating in promotion and outreach events and assisting with daily operations of the Tutoring Center as needed. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Continuous Learning Maintains a thorough knowledge of subject concepts and materials, as well as multiple instructional methodologies, to accommodate various student learning styles. Attends training sessions and participates in professional development activities covering a variety of tutoring and academic skills-related topics. Minimum Qualifications Related Certificate or Associate's Degree Six (6) months of teaching, tutoring, supplemental instruction experience, or equivalent related learning support experience. Additional Information State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). Working Conditions Normal office and classroom working environment. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
    $18 hourly Auto-Apply 60d+ ago

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