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Support associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Joshua Davis Ph.D.,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical support associate skills. We ranked the top skills for support associates based on the percentage of resumes they appeared on. For example, 17.5% of support associate resumes contained sales floor as a skill. Continue reading to find out what skills a support associate needs to be successful in the workplace.

15 support associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how support associates use sales floor:

Accelerate productivity by processing product shipment and replenishing product on the sales floor efficiently and effectively.
Restocked sales floor, organized inventory and storerooms and processed damaged merchandise.

2. Computer System

Here's how support associates use computer system:

Input advertising orders utilizing corporate computer systems, ensuring accuracy, completeness and adherence to corporate guidelines.
Retrieved passport information utilizing in-house computer systems to locate applications and attach necessary paperwork.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how support associates use pos:

Conducted cold-call selling introducing Natural American Spirit; planned routes, ordered product, provided POS and distributor information.
Served as Lead Supervisor for the bilingual help desk (Spanish Gate) in the POS.

4. Cleanliness

Here's how support associates use cleanliness:

Participated in inventory taking process and maintain stockroom organization and cleanliness.
Maintained organization, cleanliness, and safety regulations for stockroom.

5. Stockroom Organization

Stockroom organization plays a vital role in promoting the smooth running of a business. Here, smooth business running entails arranging the products labeling correctly and keeping a detailed stock record.

Here's how support associates use stockroom organization:

Expedite the receiving and processing of all merchandise Replenish merchandise on selling floor Maintain stockroom organization and assist with merchandise floor moves

6. Customer Inquiries

Here's how support associates use customer inquiries:

Maintained spreadsheet reports regarding customer inquiries and reported issues ensuring information is documented and updated when needed.
Responded to customer inquiries and complaints in a professional and timely manner

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7. Ladders

Here's how support associates use ladders:

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.

8. Patients

Here's how support associates use patients:

Provided non-clinical functions in a professional and organized manner under eight physicians, answered patients question quickly and accurately.
Managed department flow by facilitating transportation of all patients to ancillary departments for testing.

9. Excellent Organizational

Here's how support associates use excellent organizational:

Recognized for my excellent organizational, time management, and written and oral communication skills.
Demonstrated excellent organizational skills and ability to handle multiple tasks while maintaining high levels of both speed and accuracy.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how support associates use data entry:

Scanned files into electronic database; data entry of patient demographics, insurance information and physician orders.
Provide accurate data entry - entering information from application into data fields with great accuracy.

11. Math

Here's how support associates use math:

Teach small groups in SFA Phonics, Guided Reading, and Math Workshop.
Plan Math Routines and create weekly homework packets.

12. Basic Math

Here's how support associates use basic math:

Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy production.
Demonstrated ability to perform basic mathematical calculations.

13. Merchandise Handling

Here's how support associates use merchandise handling:

Monitored cash and merchandise handling at all registers, while maintaining confidentiality.
Monitor cash and merchandise handling at registers.

14. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how support associates use stock room:

Reorganized stock rooms to maximize efficiency.
Stocked shelves, racks, cases, bins, maintained stock rooms, and tables with new or transferred merchandise.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how support associates use troubleshoot:

Schedule software pushes, updates and troubleshoot application failure remotely using Microsoft System Center Configuration Manager.
Support, troubleshoot and make recommendations on improvements to existing manufacturing Systems software applications.

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What skills help Support Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young support associates need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a support associate stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of support associate skills to add to your resume

The most important skills for a support associate resume and required skills for a support associate to have include:

Sales Floor
Computer System
POS
Cleanliness
Stockroom Organization
Customer Inquiries
Ladders
Patients
Excellent Organizational
Data Entry
Math
Basic Math
Merchandise Handling
Stock Room
Troubleshoot
Patient Care

Windows
Administrative Tasks
Telephone Calls
Customer Issues
Sales Associates
Excellent Interpersonal
Strong Customer Service
Phone Calls
Office Equipment
Technical Support
Customer Complaints
Travel Arrangements
PowerPoint
SharePoint
Treasury
Customer Service

Scheduling Appointments
Excellent Time Management
Team-Oriented Environment
Java
Process Merchandise
Appeals
HIPAA
HR
Customer Support
CPR
Technical Issues
Punctuality
Prism
Data Integrity
Inbound Calls
Patient Rooms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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