Find The Best Support Associate Jobs For You

Where do you want to work?

0 selections

Top Support Associate Skills

Below we've compiled a list of the most important skills for a support associate. We ranked the top skills based on the percentage of support associate resumes they appeared on. For example, 15.5% of support associate resumes contained sales floor as a skill. Let's find out what skills a support associate actually needs in order to be successful in the workplace.

Want to find jobs that match your skillset?
Get recommendations that fit your preferences and skillset. We’ll recommend jobs that fit your skills and key steps to help you stand out to employers. Answer a few questions and get started.
The six most common skills found on Support Associate resumes in 2020. Read below to see the full list.

1. Sales Floor

high Demand

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how Sales Floor is used in Support Associate jobs:
  • Accelerate productivity by processing product shipment and replenishing product on the sales floor efficiently and effectively.
  • Restocked sales floor, organized inventory and storerooms and processed damaged merchandise.
  • Stock duties include unloading and unpacking deliveries of merchandise, organizing in the stockroom and stocking shelves on the sales floor.
  • Maintain fitting room standards, organize items by brand/label in stock room and return items to appropriate location on sales floor.
  • Process merchandise to floor ready standards and assist the merchandise team lead with the placement of merchandise on the sales floor.
  • Dock: Helped prepare new items for the sales floor i.e stripping plastic, applying security tags, and loading cages.
  • Work as part of the receiving team to ensure the expeditious movement of merchandise from delivery to the sales floor.
  • Replenished merchandise on the sales floor, back stocked incoming freight, processed mark downs, assisted customers with inventory.
  • Assisted with receiving, recovery, replenishment, inventory, pricing, sales, and organization of the sales floor.
  • Stock inventory - Organize Sales Floor - Unload and process deliveries - organize stock rooms and assist with inventory calculations.
  • Merchandised new shipments, reducing replenishment hours and ensuring a full and abundant sales floor on a daily basis.
  • Started in Recovery, duties included maintenance of sales floor and goods Advanced to Sales Associate Jones New York/Eileen Fisher
  • Back stocking merchandise no longer needed on the sales floor to ensure the appropriate amount of stock is available.
  • Suggested the New York & Company credit card on the sales floor as well as at the wrap desk.
  • Assist the sales team with customers on the sales floor as needed with the purchase and loading of product.
  • Stock merchandise on sales floor and in the back room and ensure that the items are displayed properly.
  • Support Associate: Responsible for organization and maintenance of sales floor; folding, hanging, and placement.
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Support manager in executing merchandising strategies by creating and maintaining visual displays on the sales floor.
  • Assist visual merchandiser with any tasks and floor moves, maintain updated signage on sales floor.

Show More

2. Communication

high Demand

Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

Here's how Communication is used in Support Associate jobs:
  • Provided support including problem-solving assistance, maintaining detailed records and communication with internal customers as well as Corporate and Franchise locations.
  • Utilize sound technical and communication skills with strong attention to detail to provide information and resolution within provided performance expectations.
  • Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board.
  • Used positive positing to Communicate resolutions effectively using verbal and oral communication to provide sellers with excellent service.
  • Managed client relationships using strong communication and managerial skills which resulted in additional business to the company.
  • Assisted individuals who have an intellectual or developmental disability with academics, social/life skills, and communication skills
  • Assisted with/or initiated therapeutic activities such as exercise, communication, wellness, education or motivation groups.
  • Draft training and instruction manuals for proprietary software applications used in the Communication and Customer Service departments.
  • Audited and analyzed client data by reconciling outstanding issues and providing detailed analysis for client communication.
  • Organize video conferences and other communication between international office, faculty leads and international partner universities.
  • Coordinated with cross-functional teams and performed case specific analysis to provide optimal solutions via email communication.
  • Coordinate department training and communication protocols, including in-services, regulatory requirements and new staff training.
  • Perform administrative task associated within an office environment such as email communication, completing reports.
  • Oversee staff during weekly meetings on proper implementation of developed plans and communication devices.
  • Ensured stores were consistently updated on all company communication, media and marketing materials.
  • Provide assistance to manager to create and distribute communication and bulletins to customers.
  • Developed and implement effective communication plans between in-house counsel and outside counsel.
  • Provide communication and behavior support to adults with developmental and intellectual disabilities.
  • Increased office organization by developing a more efficient email and communication system.
  • Documented functional errors in database, facilitating better communication in dynamic environment.

Show More

3. Computer System

high Demand

Here's how Computer System is used in Support Associate jobs:
  • Input advertising orders utilizing corporate computer systems, ensuring accuracy, completeness and adherence to corporate guidelines.
  • Retrieved passport information utilizing in-house computer systems to locate applications and attach necessary paperwork.
  • Entered new policy information into a proprietary computer system under strict deadlines.
  • Retrieved in-patient discharge health information for prepping and scanning into computer system.
  • Performed document management; scanning documents into secured computer systems.
  • Scanned all applicable incoming shareholder sources into automated computer system.
  • Assisted customers with implementations of new computer systems.
  • Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical data.
  • Maintain and track the completion of approximately 700 Regulatory 9 investment reviews using various computer systems and spreadsheets.
  • Track and update any unsolved incidents that required higher levels of access to computer systems for incident resolution.
  • Complete all required computer functions on both the Patient Care and Finance computer systems for all functions.
  • Performed clerical and administrative office clerk duties, such as, answering telephone and operating computer systems.
  • Entered orders into the computer system and delivered samples to their designated areas in the lab.
  • Operate computer systems and associated equipment to meet hospitals automated production schedules, and troubleshoot I.T.
  • Recorded, compiled, entered, and retrieved information using a computer system.
  • Utilize various computer systems to find member and assist provider with coverage questions.
  • Assisted in maintaining, troubleshooting and replacing the lab's computer system.
  • Created bills of materials for new product in the computer system.
  • Entered all GI patient charts into the Epic computer system.
  • Engaged in user applications of company's computer system.

Show More

4. POS

high Demand

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how POS is used in Support Associate jobs:
  • Conducted cold-call selling introducing Natural American Spirit; planned routes, ordered product, provided POS and distributor information.
  • Served as Lead Supervisor for the bilingual help desk (Spanish Gate) in the POS.
  • Install POS software on new and replacement PC s. Packaged and shipped POS hardware to stores.
  • Remain current on all policies regarding payment, exchanges, security, and POS system.
  • Mitigated loss by conducting till audits, voids and other administrative POS functions.
  • Developed and analyzed marketing and POS materials for industry top brands.
  • Verified health insurance for billing of service through POS device.
  • Greeted customers, provided excellent customer service Handled customers purchases/returns using POS system Maintained an aesthetically pleasing store
  • Assisted in POS related matters, online customer relations Assisted in visualizing merchandise Achieved record outgoing parcel for immediate clientele needs
  • Worked within the POS Non-Financial department Key contributor to the Beneficiary Clean-Up Project Assist Jackson departments through Data Entry
  • Migrated the point-of-sale (POS) help desk back-end database from MS Access to Watcom Database on Novell Netware.
  • Store Recovery Freight POS Open/Close Task Staff Training Task Managing Floor Sales Lead

Show More

5. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Support Associate jobs:
  • Run stores opening/closing polling procedures, monitor stores financial activity to be communicated to all levels of management.
  • Implemented company policies;quality management policies, processes and procedures; ensured compliance with corporate quality policy
  • Develop and administered security programs and procedures for classified or proprietary material, documents, and equipment.
  • Standardized procedures and processes for new merchant database integration resulting in significant increases in throughput and productivity.
  • Worked independently using departmental resources and the knowledge of company policies and procedures to assist third-party sellers.
  • Coordinated facility enrichment classes, ensuring comprehensive understanding of all of center's policies and procedures.
  • Developed the department's procedures for recording and tracking all customer account information/activity and sales orders.
  • Compiled and published processing procedures for department which developed strategies for organizing and managing workload.
  • Demonstrated a thorough understanding and adherence to policies, procedures, guidelines and regulatory compliance.
  • Responded to customer correspondence or escalated inquires in accordance with developmental policies and procedures.
  • Performed all paperwork, technical and non-technical procedures required to process and submit specimens.
  • Pursue Business to Business sales opportunities in the community according to established procedures.
  • Performed general husbandry procedures throughout the facility; maintained paperwork per GLP guidelines.
  • Process standard policy or contract/policyholder transactions via documented procedures, multiple software applications.
  • Managed user rights and performed software installation and other procedures as required.
  • Assisted subordinates and supervisors in identifying and resolving problems of non-effective procedures.
  • Coordinate monitored anesthesia care injection procedures with patients and operating room schedulers.
  • Followed compliance procedures to record and store personal and confidential applicant information.
  • Documented procedures for processing specialty letters and used for training and reference.
  • Learned and familiarized with laboratory procedures and location of stored specimens.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Support Associate jobs:
  • Provided customer service by communicating with customers to locate desired products or informing customers of alternate solutions to their product needs.
  • Provide excellent customer service by treating all patients with respect and dignity while ensuring no unauthorized release of medical information.
  • Consolidated Claims Unit Provide internal and external customer service via phone, administer incoming correspondence, process and file accordingly.
  • Facilitated general logistics, stock organization and recovery, e-commerce, inventory control and management, and customer service.
  • Demonstrated exceptional phone skills regarding customer service and handling sensitive information regarding social security numbers and policy amounts.
  • Provided exceptional customer services; reconciled specific banking transactions; investigated missing items for banking centers.
  • Performed preventive and corrective maintenance on dialysis machines and provided customer service to meet customer needs.
  • Front Office customer Service support answering phones, supporting customer request and supporting escalated customer request.
  • Developed and fine tuned customer resolution, and customer service for external customers and associates.
  • Committed to providing quality customer service and enjoy working in a high volume customer-focused environment.
  • Conveyed exceptional customer service, by thoroughly assessing customers' needs and counseling clients appropriately.
  • Delivered customer service with clear, concise and accurate documentation of interactions with customers.
  • Improved overall client satisfaction throughout all Client Manager Portfolios utilizing excellent customer services skills.
  • Provide ongoing support to technical and customer service representatives through resolving their logistical escalations.
  • Provided high-level customer service when answering phone and greeting visitors and program participants.
  • Answered customer store-related questions and partnered with management to resolve customer service situations.
  • Maintained professional relationship with patients through friendly, helpful and supportive customer service.
  • Developed trusted relationships with clients by providing innovative solutions and superior customer service.
  • Developed and implemented daily processes to better streamline customer service.
  • Recognized for providing excellent customer service to a secret shopper.

Show More

7. Stockroom Organization

high Demand

Stockroom organization plays a vital role in promoting the smooth running of a business. Here, smooth business running entails arranging the products labeling correctly and keeping a detailed stock record.

Here's how Stockroom Organization is used in Support Associate jobs:
  • Participated in inventory taking process and maintain stockroom organization and cleanliness.
  • Maintained stockroom organization and cleanliness.
  • Placed merchandise on selling floor, maintained stockroom organization and cleanliness.
  • Maintain stockroom organization and cleanliness Conduct merchandise transfers
  • Maintain stockroom organization and cleanliness Assist with merchandise floor moves and other merchandise projects as needed
  • Expedited the receiving and processing of all merchandise Maintained stockroom organization and cleanliness Participated in the marking down and inventory taking process
  • Replenished merchandise on the selling floor Maintained stockroom organization and cleanliness Assisted customers with information about the store and merchandise
  • Expedite the receiving and processing of all merchandise Replenish merchandise on selling floor Maintain stockroom organization and assist with merchandise floor moves

Show More

8. Customer Questions

high Demand

Here's how Customer Questions is used in Support Associate jobs:
  • Worked in a fast-paced environment and demonstrated the ability to positively handle customer questions and/or needs.
  • Answered customer questions regarding merchandise, item location, and product availability.
  • Reviewed and resolved customer questions regarding online orders.
  • Answer customer questions regarding billing, service problems, products, and features; troubleshoot customer-facing technical issues over the phone.
  • Responded to customer questions regarding billing, service problems, products and features; performed customer call backs as needed.
  • Opened and closed the store and answered any and all customer questions via phone or in person.
  • Answered customer questions and directed customers to proper sales associates or departments.
  • Answer customer questions or physically help until there needs are satisfied.
  • Responded to customer questions the call center was unable to answer.
  • Answer customer questions and provide information on store.
  • Answered customer questions and assisted sales associates.
  • Perform Escrow Account Analysis Answer Customer Questions about their Escrow Accounts Repair Escrow Accounts with Unusual Circumstances such as Bankruptcy

Show More

9. High Volume

high Demand

When a product is mass-produced, it is said to be high-volume. It means fabricating large quantities of products in short periods.

Here's how High Volume is used in Support Associate jobs:
  • Utilize high-tech business systems to effectively handle high volumes of client requests in an image-based environment.
  • Performed high volume cashiering duties, while maintaining accuracy and efficiency
  • Supervised copy centers utilizing high volume copiers.
  • Reduced hold times by 50% in the high volume call center by quickly assessing customer needs and providing necessary assistance.
  • Performed high volumes of work in a fast paced environment to meet critical sales campaigns and meet revenue objectives.
  • Position involved greeting and assisting customers, supporting sales associates as required with high volume clients of the holiday season
  • Experience in a high volume, fast-paced environment which including the goal of 98,000 hires for the holiday season.
  • Assisted nine account executives on a high volume equity-trading desk, which averaged 28 million shares per day.
  • Greeted a high volume of students, their families, visitors to NIU, staff and faculty.
  • Receive high volume calls on a daily basis and navigate through various systems to meet customer needs.
  • Release chemotherapy for patient's appointments using Epic BCA and answering a high volume of phone calls.
  • Assisted the Visa Section with data entry for Official and Diplomatic applicants during high volume period.
  • Greeted and helped a high volume of walk in students while efficiently directing telephone calls.
  • Managed a high volume of inbound communications in a timely and organized manner.
  • Provided 72 hour work week night time support during high volume holiday period.
  • Assisted Message Center in high volume incoming calls from internal and external customers.
  • Handled all high volume outgoing mail daily, processed over 5000 documents weekly.
  • Utilized multiple business systems to effectively handle high volumes of client requests.
  • Addressed interactive queries while processing high volume trade entries and modifications.
  • Received high volume customer calls on a daily basis.

Show More

10. Data Entry

high Demand

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how Data Entry is used in Support Associate jobs:
  • Scanned files into electronic database; data entry of patient demographics, insurance information and physician orders.
  • Provide accurate data entry - entering information from application into data fields with great accuracy.
  • Installed database software, performed data entry and maintenance on customer information.
  • Perform data entry and verify information for printing endorsements on passports.
  • Performed heavy volume data entry in company data management system.
  • Identify and process invalid inquiries while providing efficient data entry.
  • Performed data entry for insurance applications.
  • Required to perform electronic data entry.
  • Performed data entry of site-specific information from SAE report forms into safety databases as well as Access and Excel tracking databases.
  • Provide administrative support for the main recruiters in the office including: research, social media management, and data entry.
  • Assisted a staff of eight with completing monthly and annual reports; data entry for all accounts; and file maintenance.
  • Received customer inquiries from branches and researched customer accounts to find and correct data entry errors on deposits and processed checks.
  • Manage team requests by sending reports, tracking reports, tracking responses, and completing data entry in CAPS Access database.
  • Dedicated to the care and well-being of mentally ill individuals, worker with a strong attendance record and proficient data entry.
  • Capture, review, data entry, quality control, Passport Card print, and book print for passport operations.
  • Staff scheduling, payroll, written and computer data entry, staff evaluation reports, and activity planning for clients.
  • Update requests via the Consumer Assistance Processing System or the Online Data Entry system to ensure 30 day compliance.
  • Provided temporary clerical services for local businesses including filing, scanning of documents, organizing, and data entry.
  • Assisted in all areas of administrative work such as, data entry, patient needs, and filing.
  • Appoint producers in our system, run background checks, check license information, verify education, data entry

Show More

Find which skills are in demand

Skill Page Callout

Jobs With Trending Skills

11. Setup

high Demand

The arrangement of anything is called a setup. While in computer language, setup means installing hardware or software. Setup can include many computer programs like device drivers or plugins.

Here's how Setup is used in Support Associate jobs:
  • Produced documentation to communicate the setup of our development environment to create a consistent environment within the team.
  • Maintained calendar of reservations for conference rooms and equipment setup for multiple locations.
  • Complete support of hardware/software for multiple banks, travel to and setup new banks, upgrade banks to new hardware and software
  • Provide support to partners and managers in areas of firm risk management associated with practice specific client and engagement setup.
  • Perform duties within the receiving department including merchandise unloading, floor display setup and removal and general store maintenance.
  • Assisted with interview setup, paperwork, and interviewing candidates for new Admission Counselors and other departmental positions.
  • Provide ongoing support of customer applications during deployment, setup, testing, and troubleshooting.
  • Receive and process inventory, maintain stockroom order, in-store display setup and maintenance
  • Submitted, setup, and assisted customers with the company's many products.
  • Simplified staff and client CPE training for faster training setup and accreditation.
  • Imaged and setup new computers, installed software packages for specific departments.
  • Key data entries account setup and updates on the Vector 12 system
  • Perform promotional ad setup and take down without error or omission.
  • Assisted in the setup and take-down of sales and special events.
  • Executed sign setup and removal for assigned family of business.
  • Presented during orientation and guided students through account setup.
  • Worked with visual merchandising team to arrange store setup.
  • Image, transport, and setup PCs, phones, printers, etc.
  • Activate new/loaner/replacement cards, deactivate Provide support to various department for special lost/terminated cards projects/events with planning and setup.
  • Partnered with the account setup team to assure shipping materials are provided as needed.Adhered to the confidentiality (HIPAA) requirements.

Show More

12. Stock Room

high Demand

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how Stock Room is used in Support Associate jobs:
  • Reorganized stock rooms to maximize efficiency.
  • Maintained cleanliness of store, organize stock room, prepped inventory for floor and wrote thank you notes to customers 5.
  • Stocked shelves, racks, cases, bins, maintained stock rooms, and tables with new or transferred merchandise.
  • Unload truck/ stock back room and floors/ count inventory/ markdown prices/ put out sale display/ put out item for display
  • Received new shipments and prepared them for the selling floor, maintained stock rooms to departmental standards.
  • Helped customers find the correct item they wanted even if that meant checking the stock room.
  • Complete markdowns on merchandise, organize stock rooms according to merchandise, display new merchandise on fixtures
  • Organized back stock room, received shipments, handled store transfers, handled store charge sends.
  • Provide support to the stock team to help maintain a neat and organized stock room.
  • Organized stock room, conducted inventory, and verified orders during retrieval of shipment.
  • Maintained organized stock room and managed storage and shelving for new shoe products.
  • Maintain neat and organized stock room in order to increase sales.
  • Receive new shipments and maintain stock rooms to departmental security standards.
  • Unload new items from shipping department to the stock room.
  • Maintained stock rooms to departmental and security code standards.
  • Maintain a clean selling floor and stock room.
  • Worked in stock room in the shoe department.
  • Bagged evening gowns and maintained tidy stock rooms.
  • Maintained a clean and neatly organized stock room.
  • Keep the stock room organized and functional.

Show More

13. Patient Care

high Demand

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how Patient Care is used in Support Associate jobs:
  • Created and facilitated presentations on improving patient care satisfaction.
  • Perform basic patient care functions and assume the role of patient advocate providing world- class customer care in daily job duties.
  • Assisted staff with basic patient care, patient transport and was in charge of ordering/stocking medical supplies for certain areas.
  • Coordinate communications between nurses, patient care associates, service care associates, and doctors to ensure optimal productivity.
  • Assist MD as well as nursing team in ensuring optimal patient care and smooth daily functioning of office.
  • Maintained records of patient care, condition, progress or problems to report and discuss observations with supervisor.
  • Performed patient care support duties related to environmental, dietary, transportation, supplies and light maintenance activities.
  • Limited clerical duties and patient comfort duties as well and assist with patient care activities as assigned.
  • Coach and train employees to provide a safe and clean environment that meets quality patient care.
  • Assist with typical physical and occupational therapy aide work involving all aspects of patient care.
  • Performed logistics functions, including replenishment of assigned nursing units and patient care areas.
  • Assisted in other patient care areas to maintain the consistency of overall pharmacy services.
  • Transcribe all orders, labs and medications into nurses' patient care map.
  • Practice proper patient care procedures adhering to safety, sanitation, and precaution.
  • Assisted with general patient care and met with patients individually and in groups.
  • Job duties included vital signs, intake/output, and basic patient care.
  • Direct patient care and strong support to the hospital team was provided.
  • Provide first contact resolution to all inquiries relating to patient care.
  • Performed patient care, including bathing, nutrition, and positioning.
  • Assisted with answering phones and/or email with any patient care request.

Show More

14. Technical Support

high Demand

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how Technical Support is used in Support Associate jobs:
  • Composed detailed technical documentation of both internal and external processes, procedures and technical support guides.
  • Provide preliminary technical support and training for on-site call center facility for Charter Communications.
  • Provided technical support and guidance to the Service Delivery groups during operational planning.
  • Provided comprehensive business and technical support for clients using MISYS-developed financial software.
  • Provided general technical support and assistant management duties for employees and customers.
  • Provided technical support and navigation assistance for customers placing orders online.
  • Lead representative of an eight-member technical support team for cellular wholesalers.
  • Created internal and client-facing documentation related to technical support/troubleshooting and best practices
  • Provide customer service excellence and technical support on telephony systems.
  • Identified and resolved network related issues and provided technical support.
  • Provide technical support automating report formatting or manual processes.
  • Communicated on a regular basis with technical support personnel.
  • Provided internal and external clients with technical support
  • Work from Home Responsibilities: *Answering the telephone for different companies *Relaying service calls to the On-call Technicians *Troubleshooting technical support systems
  • Provided level II technical support pertaining to LAN connectivity, software, hardware, and all desktop related issues.
  • Engage the capabilities of Technical Support and more experienced co-workers when necessary to optimize the result for the customer.
  • Provide user/technical support for EAGLE System application, which serves as global loan approval platform for commercial loan presentations.
  • Provided off-site technical support at periodic training and large meeting events with printer, network and telephony assistance.
  • Provide tier 1 and 2 technical support including password resets, software configurations, and remote desktop support.
  • Provided all levels of Help Desk and Technical Support to over Two hundred local and remote users.

Show More

15. Troubleshoot

average Demand

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how Troubleshoot is used in Support Associate jobs:
  • Schedule software pushes, updates and troubleshoot application failure remotely using Microsoft System Center Configuration Manager.
  • Support, troubleshoot and make recommendations on improvements to existing manufacturing Systems software applications.
  • Reviewed inconsistencies or irregularities in survey samples and troubleshoot aberrant results.
  • Answer approximately 30 calls daily helping Guests troubleshoot, resubmitting orders, and walking them through the downloading photos process.
  • Provided world-class support (via phone and email) to help clients troubleshoot and resolve complex technical questions.
  • Establish new email customers through active directory, troubleshoot desktop and network problems to resolve customer issues.
  • Spearheaded a high competent team which troubleshoot regular trade's settlements, system and corporate issue.
  • Train internal and external customers in Zinc Promo Maps, troubleshoot and resolve system issues.
  • Work with business analysts, developers and content department to monitor and troubleshoot issues.
  • Coordinate, implement, support, maintain and troubleshoot computers, networks and other devices
  • Maintained updates to system configurations, user access rights, and troubleshoot system errors.
  • Learned to troubleshoot complex phone and data issues from data closet to the desktop.
  • Analyzed cases to troubleshoot and document cases in SalesForce for customers to monitor.
  • Used problem solving skills to troubleshoot technical issues quickly and follow-up with clients.
  • Demonstrated the ability to troubleshoot client issues on internet and software products.
  • Build, update, and troubleshoot dedicated customer Windows or Linux server.
  • Installed, configured and troubleshoot logical printers, HP and Canon.
  • Install, test, and troubleshoot point of sale software applications.
  • Configured, administered and troubleshoot the power path software issues.
  • Log and troubleshoot hardware and software issues.

Show More

16. Windows

average Demand

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how Windows is used in Support Associate jobs:
  • Facilitated organization of Windows file servers by creating and managing network groups using Active Directory tools.
  • Maintain Microsoft Windows and Linux environments.
  • Assisted the system administrators to install, configure and upgrade HBA driver and firmware on UNIX and Windows environment.
  • Performed workstation maintenance on Windows machines and was responsible for re-imaging, deployments, and process documents for end-users.
  • Assisted and functioned as a lead in the Windows migration project of over 2,000 users of desktops and laptops.
  • Identify and resolve various hardware and software related issues for workstations running Windows XP and 7 operating systems.
  • Deployed baseline image of Windows 7, Office 2010, and standard applications to workstations and laptops.
  • Cleaned windows, glass partitions, and mirrors, using cleaners, sponges, and squeegees.
  • Supported management with displays, windows, store presentations, signage and other projects and events.
  • Managed and performed migration from Windows 98 to Windows 2000 for a community of 500+ users.
  • Install student labs that include Macintosh and PC computers using AppleShare and Windows NT networks.
  • Manage user accounts and assist in the management of the central Windows NT network.
  • Migrated all workstations from Windows XP to Windows 7 using various programs including SCCM.
  • Configured PCs for end-users, including installing and configuring Windows 98/NT and software.
  • Trained end user community on WordPerfect, Microsoft Office, and Windows software.
  • Utilize Windows Command Prompt commands during testing to determine health of computer.
  • Established and configured 50+ new Windows 2000 and OS/2 workstations to LAN.
  • Supported customer computers running Windows 2000, Windows XP and Vista.
  • Deploy Windows O/S and software packages using Microsoft SCCM.
  • Brocade SAN zoning for Windows and AIX host.

Show More

top-skills
What skills help Support Associates find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want. Get Started

Online Courses For Support Associates

One of the best ways to acquire the skills needed to be a support associate is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since support associates benefit from having skills like sales floor, communication, and computer system, we found courses that will help you improve these skills.

Advertising Disclosure
advertising-disclosure
Supporting Families and Caregivers
coursera

This course takes a deep dive into the challenges families and friends of a patient with serious illness face and how you can care for and support them as a provider, social worker or family friend. Supporting Families and Caregivers especially focuses on the children of a patient with serious illness and their caregiver, and teaches you the best way to empower them to get the support they need. By the end of this course, you will be able to provide critical avenues of support for the people who...

Traditional herbal medicine in supportive cancer care: From alternative to integrative
coursera

Please join us for an exciting and innovative journey, examining one of the most important and often overlooked aspects of the oncology setting: Traditional Herbal Medicine in Supportive Cancer Care. This course is presented with short lectures offering a wide range of issues related to the principles and practice of herbal medicine in cancer care. The course includes interviews with leading world experts from the field of Integrative Oncology, from the U.S. and Canada, as well as Europe, the Mi...

Essentials of Palliative Care
coursera

This course starts you on your journey of integrating primary palliative care into your daily lives. You will learn what palliative care is, how to communicate with patients, show empathy, and practice difficult conversations. You will learn how to screen for distress and provide psychosocial support. You will learn about goals of care and advance care planning and how to improve your success with having these conversations with patients. Finally, you will explore important cultural consideratio...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Palliative Care Always
coursera

Palliative Care Always is a specialization for health care practitioners, patients and caregivers. We've designed this specialization to demonstrate how palliative medicine integrates with patient care, and to help you develop primary palliative care skills. Over the next five courses, you will develop skills in symptom management, goals of care and effective communication to improve the quality of life for patients and families suffering with serious illness. Our hope is that you feel increasin...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

What is Palliative Care?
coursera

Palliative care provides invaluable help for patients living with serious or life-limiting illness and their family caregivers. Palliative care should be part of healthcare services to improve quality of life, the ability to tolerate and benefit from treatment and improve survival. In this course, you will learn about the nature of suffering and how this concept can help you understand the experience of people living with serious illness. Next, you will learn skills to more effectively communica...

Patient Safety
coursera

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians' mistakes, but from systemic problems - communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the...

Psychosocial and Spiritual Aspects of Palliative Care
coursera

In this course, you'll learn how serious and life-threatening illnesses often affect emotional and spiritual well-being. Illnesses can increase stress as patients and families learn to live with a "new normal" that may often focus on illness. You'll learn how to tell when normal sadness (or grief) becomes something more serious and needs to be addressed. People with serious illnesses also have social concerns as their family, friends and community support system becomes stretched, and sometimes...

Symptom Management in Palliative Care
coursera

This course should be taken after the Essentials of Palliative Care course and continues building your primary palliative care skills - communication, psychosocial support and goals of care. You will learn how to screen, assess, and manage both physical and psychological symptoms. You will explore common symptoms such as pain, nausea, fatigue, and distress and learn specific treatments. You will continue to follow Sarah and Tim's experience and learn cultural competencies critical for optimal sy...

Value-Based Care: Managing Processes to Improve Outcomes
coursera

COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we'll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real a...

Complete IT Support Specialist Course: IT Foundations
udemy
4.2
(427)

IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

Palliative Care: It's Not Just Hospice Anymore
coursera

People living with serious, life-limiting, chronic illness experience significant suffering. Fortunately there are new and developing treatments which may cure some and improve survival for many people living with serious illness. However, seriously ill people and their loved ones still experience many distressing physical symptoms as well as spiritual, social and psychological distress. There is much we can do to support people to live well with serious and life-limiting illness by understandin...

Patient Care Technician (Voucher Included)
ed2go

Patient Care Technician (Voucher Included)...

Certificate in End of Life Care
ed2go

(19 contact hours) The Certificate in End-of-Life Care will enhance the knowledge and skills of health care professionals and individuals who work with or care for those experiencing a terminal illness...

Healthcare IT Support
coursera

Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health professio...

Supporting Parents of a Newborn Baby
coursera

In this course, you will learn some core components in supporting parents of newborn babies. The Supporting Parents of Newborn Babies Course will teach you best practices for what to expect in the newborn exam and how to best support parents, partners, and other caregivers. This course examines post-partum depression, early bonding, and touch. This course introduces the important role of supportive partners and parents, in varied households, and what that support looks like. With every household...

Zendesk for Customer Service Agents Training Course
udemy
4.6
(488)

How to provide great customer support using Zendesk, a course for beginners...

Help Desk Analyst: Tier 1 Support Specialist
ed2go

Help Desk Analyst: Tier 1 Support Specialist...

20 Most Common Skill For A Support Associate

Sales Floor15.5%
Communication15.3%
Computer System11.5%
POS9.3%
Procedures8.9%
Customer Service5.3%
Stockroom Organization4.1%
Customer Questions3.7%

Typical Skill-Sets Required For A Support Associate

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Sales Floor
Sales Floor
15.5%
15.5%
2
2
Communication
Communication
15.3%
15.3%
3
3
Computer System
Computer System
11.5%
11.5%
4
4
POS
POS
9.3%
9.3%
5
5
Procedures
Procedures
8.9%
8.9%
6
6
Customer Service
Customer Service
5.3%
5.3%
7
7
Stockroom Organization
Stockroom Organization
4.1%
4.1%
8
8
Customer Questions
Customer Questions
3.7%
3.7%
9
9
High Volume
High Volume
2.8%
2.8%
10
10
Data Entry
Data Entry
2.5%
2.5%
11
11
Setup
Setup
1.9%
1.9%
12
12
Stock Room
Stock Room
1.5%
1.5%
13
13
Patient Care
Patient Care
1.3%
1.3%
14
14
Technical Support
Technical Support
1.2%
1.2%
15
15
Troubleshoot
Troubleshoot
1.2%
1.2%
16
16
Windows
Windows
1%
1%
17
17
Administrative Tasks
Administrative Tasks
1%
1%
18
18
Telephone Calls
Telephone Calls
1%
1%
19
19
Sales Goals
Sales Goals
1%
1%
20
20
Phone Calls
Phone Calls
0.8%
0.8%
21
21
Office Procedures
Office Procedures
0.7%
0.7%
22
22
Customer Complaints
Customer Complaints
0.7%
0.7%
23
23
Travel Arrangements
Travel Arrangements
0.6%
0.6%
24
24
Powerpoint
Powerpoint
0.6%
0.6%
25
25
Sharepoint
Sharepoint
0.6%
0.6%
26
26
External Customers
External Customers
0.6%
0.6%
27
27
Scheduling Appointments
Scheduling Appointments
0.5%
0.5%
28
28
Special Projects
Special Projects
0.5%
0.5%
29
29
Medical Records
Medical Records
0.4%
0.4%
30
30
Process Merchandise
Process Merchandise
0.4%
0.4%
31
31
Hipaa
Hipaa
0.4%
0.4%
32
32
HR
HR
0.3%
0.3%
33
33
Business Partners
Business Partners
0.3%
0.3%
34
34
CPR
CPR
0.3%
0.3%
35
35
Office Supplies
Office Supplies
0.3%
0.3%
36
36
Outbound Calls
Outbound Calls
0.2%
0.2%
37
37
Personal Care
Personal Care
0.2%
0.2%
38
38
Prism
Prism
0.2%
0.2%
39
39
Special Education
Special Education
0.2%
0.2%
40
40
Ensure Accuracy
Ensure Accuracy
0.2%
0.2%
41
41
Data Integrity
Data Integrity
0.2%
0.2%
42
42
Patient Rooms
Patient Rooms
0.1%
0.1%
43
43
Intellectual Disabilities
Intellectual Disabilities
0.1%
0.1%
44
44
Vital Signs
Vital Signs
0.1%
0.1%
45
45
Timely Fashion
Timely Fashion
0.1%
0.1%
46
46
Independent Living
Independent Living
0.1%
0.1%
47
47
Insurance Companies
Insurance Companies
0.1%
0.1%
48
48
Appropriate Departments
Appropriate Departments
0.1%
0.1%
49
49
Clerical Support
Clerical Support
0.1%
0.1%

53,396 Support Associate Jobs

Where do you want to work?