Top Support Associate Skills

Below we've compiled a list of the most important skills for a Support Associate. We ranked the top skills based on the percentage of Support Associate resumes they appeared on. For example, 18.6% of Support Associate resumes contained Customer Service as a skill. Let's find out what skills a Support Associate actually needs in order to be successful in the workplace.

The six most common skills found on Support Associate resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Support Associate jobs:
  • Provided customer service by communicating with customers to locate desired products or informing customers of alternate solutions to their product needs.
  • Provide excellent customer service by treating all patients with respect and dignity while ensuring no unauthorized release of medical information.
  • Consolidated Claims Unit Provide internal and external customer service via phone, administer incoming correspondence, process and file accordingly.
  • Facilitated general logistics, stock organization and recovery, e-commerce, inventory control and management, and customer service.
  • Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board.
  • Provided excellent customer service through positive and professional interaction with customers by phone and email during contract with Amazon.com.
  • Demonstrated exceptional phone skills regarding customer service and handling sensitive information regarding social security numbers and policy amounts.
  • Draft training and instruction manuals for proprietary software applications used in the Communication and Customer Service departments.
  • Provided exceptional customer services; reconciled specific banking transactions; investigated missing items for banking centers.
  • Performed preventive and corrective maintenance on dialysis machines and provided customer service to meet customer needs.
  • Front Office customer Service support answering phones, supporting customer request and supporting escalated customer request.
  • Developed and fine tuned customer resolution, and customer service for external customers and associates.
  • Committed to providing quality customer service and enjoy working in a high volume customer-focused environment.
  • Conveyed exceptional customer service, by thoroughly assessing customers' needs and counseling clients appropriately.
  • Improved overall client satisfaction throughout all Client Manager Portfolios utilizing excellent customer services skills.
  • Delivered customer service with clear, concise and accurate documentation of interactions with customers.
  • Provide ongoing support to technical and customer service representatives through resolving their logistical escalations.
  • Provided high-level customer service when answering phone and greeting visitors and program participants.
  • Answered customer store-related questions and partnered with management to resolve customer service situations.
  • Maintained professional relationship with patients through friendly, helpful and supportive customer service.

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2. Sales Floor

high Demand
Here's how Sales Floor is used in Support Associate jobs:
  • Accelerate productivity by processing product shipment and replenishing product on the sales floor efficiently and effectively.
  • Restocked sales floor, organized inventory and storerooms and processed damaged merchandise.
  • Stock duties include unloading and unpacking deliveries of merchandise, organizing in the stockroom and stocking shelves on the sales floor.
  • Maintain fitting room standards, organize items by brand/label in stock room and return items to appropriate location on sales floor.
  • Process merchandise to floor ready standards and assist the merchandise team lead with the placement of merchandise on the sales floor.
  • Dock: Helped prepare new items for the sales floor i.e stripping plastic, applying security tags, and loading cages.
  • Work as part of the receiving team to ensure the expeditious movement of merchandise from delivery to the sales floor.
  • Replenished merchandise on the sales floor, back stocked incoming freight, processed mark downs, assisted customers with inventory.
  • Assisted with receiving, recovery, replenishment, inventory, pricing, sales, and organization of the sales floor.
  • Stock inventory - Organize Sales Floor - Unload and process deliveries - organize stock rooms and assist with inventory calculations.
  • Started in Recovery, duties included maintenance of sales floor and goods Advanced to Sales Associate Jones New York/Eileen Fisher
  • Back stocking merchandise no longer needed on the sales floor to ensure the appropriate amount of stock is available.
  • Suggested the New York & Company credit card on the sales floor as well as at the wrap desk.
  • Assist the sales team with customers on the sales floor as needed with the purchase and loading of product.
  • Merchandised new shipments, reducing replenishment hours and ensuring a full and abundant sales floor on a daily basis.
  • Support Associate: Responsible for organization and maintenance of sales floor; folding, hanging, and placement.
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Stock merchandise on sales floor and in the back room and ensure that the items are displayed properly.
  • Support manager in executing merchandising strategies by creating and maintaining visual displays on the sales floor.
  • Assist visual merchandiser with any tasks and floor moves, maintain updated signage on sales floor.

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3. Data Entry

high Demand
Here's how Data Entry is used in Support Associate jobs:
  • Scanned files into electronic database; data entry of patient demographics, insurance information and physician orders.
  • Provide accurate data entry - entering information from application into data fields with great accuracy.
  • Perform data entry and verify information for printing endorsements on passports.
  • Performed heavy volume data entry in company data management system.
  • Identify and process invalid inquiries while providing efficient data entry.
  • Performed data entry for insurance applications.
  • Required to perform electronic data entry.
  • Performed data entry of site-specific information from SAE report forms into safety databases as well as Access and Excel tracking databases.
  • Provide administrative support for the main recruiters in the office including: research, social media management, and data entry.
  • Assisted a staff of eight with completing monthly and annual reports; data entry for all accounts; and file maintenance.
  • Manage team requests by sending reports, tracking reports, tracking responses, and completing data entry in CAPS Access database.
  • Dedicated to the care and well-being of mentally ill individuals, worker with a strong attendance record and proficient data entry.
  • Capture, review, data entry, quality control, Passport Card print, and book print for passport operations.
  • Staff scheduling, payroll, written and computer data entry, staff evaluation reports, and activity planning for clients.
  • Performed duties that required independent decision making, customer contact, data entry and integration of sales support procedures.
  • Provided temporary clerical services for local businesses including filing, scanning of documents, organizing, and data entry.
  • Update requests via the Consumer Assistance Processing System or the Online Data Entry system to ensure 30 day compliance.
  • Appoint producers in our system, run background checks, check license information, verify education, data entry
  • Assisted in all areas of administrative work such as, data entry, patient needs, and filing.
  • Utilized data entry skills and problem solving skills to trouble shoot customer problems using provided government guides.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Support Associate jobs:
  • Answer phone calls that come into the Emergency department from patients, physicians, family members, pharmacies, etc.
  • Delivered medical supplies to each unit throughout the hospital, answered phone calls for special orders on medical supplies.
  • Call Center duties involved the successful completion of up to 500 combined inbound and outbound phone calls per day.
  • Answer and direct incoming client, producer and wholesaler phone calls ensuring they reach their desired department or extension.
  • Trained Learner Support Associates on escalated student issues by coaching them through phone calls and leading training sessions.
  • Answered phone calls, created case files for support calls and directed them to the proper technician group.
  • Answer phone calls and faxes pertaining to continuation of care from other medical facilities and physicians offices.
  • Answer phone calls to assist customers in their processing, schedule appointments, and distribute work.
  • Fielded the inbound phone calls as a regular task and honed my telecommunication skills.
  • Assisted customers with technical support for Ring products through live phone calls and emails.
  • Receive inbound phone calls from users' with software and hardware related issues.
  • Answer phone calls from clients and insured's regarding policy and coverage information.
  • Assisted team members to ensure quality service on all orders and phone calls
  • Managed payments received through the mail, phone calls, or emails.
  • Screened phone calls, visitors, and messages for executive team members.
  • Answer incoming phone calls regarding orders and or copy sales of transcripts.
  • Answer, direct, or record messages for all phone calls.
  • Answer phone calls, patient questions, and take future appointments.
  • Research and gather information by email, fax and phone calls.
  • Answer support phone calls and emails for clients and client suppliers.

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5. Technical Support

high Demand
Here's how Technical Support is used in Support Associate jobs:
  • Composed detailed technical documentation of both internal and external processes, procedures and technical support guides.
  • Provide preliminary technical support and training for on-site call center facility for Charter Communications.
  • Provided technical support and guidance to the Service Delivery groups during operational planning.
  • Provided comprehensive business and technical support for clients using MISYS-developed financial software.
  • Provided general technical support and assistant management duties for employees and customers.
  • Provided technical support and navigation assistance for customers placing orders online.
  • Lead representative of an eight-member technical support team for cellular wholesalers.
  • Provide customer service excellence and technical support on telephony systems.
  • Identified and resolved network related issues and provided technical support.
  • Provide technical support automating report formatting or manual processes.
  • Communicated on a regular basis with technical support personnel.
  • Provided internal and external clients with technical support
  • Provided level II technical support pertaining to LAN connectivity, software, hardware, and all desktop related issues.
  • Engage the capabilities of Technical Support and more experienced co-workers when necessary to optimize the result for the customer.
  • Provide user/technical support for EAGLE System application, which serves as global loan approval platform for commercial loan presentations.
  • Provide tier 1 and 2 technical support including password resets, software configurations, and remote desktop support.
  • Provided off-site technical support at periodic training and large meeting events with printer, network and telephony assistance.
  • Provided all levels of Help Desk and Technical Support to over Two hundred local and remote users.
  • Provided technical support and training of GERS retail system to both fellow associates and sales staff.
  • Provided technical support on products and procedures to Allstate Agents for the new Business Insurance Platform.

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6. Passport Applications

high Demand
Here's how Passport Applications is used in Support Associate jobs:
  • Generated and verified all necessary information through the TDIS computer operating system for the expedient filing of passport applications.
  • Generated 50/100 Informational Response Letters(IRL's) daily to request additional information/documentation for adjudicated passport applications.
  • Received and examined passport applications for completeness, signature, and affirmation of information contained on the applications.
  • Prepared passport applications for scanning process carefully separating them into different batches.
  • Reviewed passport applications for completeness, signature, and affirmation of truthfulness.
  • Accept passport applications and verify if information is noted correctly.
  • Process passport applications accurately and efficiently for delivery.
  • Verified documentation to accompany U.S. passport applications.
  • Receive and examine passport applications for completeness.
  • Review passport applications for completeness and accuracy.
  • Reviewed incoming passport applications and supporting documents.
  • Removed or rejected passport applications.
  • Process passport applications for adjudication.
  • Process multiple passport applications daily.
  • Handled passport applications and customer service duties in a high-volume passport agency issuing over 120,000 passports per year.
  • Performed final scanning and review of passport applications prior to sending them to Washington, DC for storage.
  • Used a filing and tracking system to assign batches of passport applications to Passport Specialist teams.
  • Worked in a variety of departments to ensure the timely and accurate processing of passport applications.
  • Process passport applications, print passport books, find and organize passport applications and batch boxes
  • Aided in receiving, processing, screening, quality assurance and mailing of passport applications.

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7. Patient Care

high Demand
Here's how Patient Care is used in Support Associate jobs:
  • Created and facilitated presentations on improving patient care satisfaction.
  • Perform basic patient care functions and assume the role of patient advocate providing world- class customer care in daily job duties.
  • Assisted staff with basic patient care, patient transport and was in charge of ordering/stocking medical supplies for certain areas.
  • Coordinate communications between nurses, patient care associates, service care associates, and doctors to ensure optimal productivity.
  • Assist MD as well as nursing team in ensuring optimal patient care and smooth daily functioning of office.
  • Maintained records of patient care, condition, progress or problems to report and discuss observations with supervisor.
  • Performed patient care support duties related to environmental, dietary, transportation, supplies and light maintenance activities.
  • Limited clerical duties and patient comfort duties as well and assist with patient care activities as assigned.
  • Coach and train employees to provide a safe and clean environment that meets quality patient care.
  • Assist with typical physical and occupational therapy aide work involving all aspects of patient care.
  • Performed logistics functions, including replenishment of assigned nursing units and patient care areas.
  • Assisted in other patient care areas to maintain the consistency of overall pharmacy services.
  • Assisted with general patient care and met with patients individually and in groups.
  • Transcribe all orders, labs and medications into nurses' patient care map.
  • Practice proper patient care procedures adhering to safety, sanitation, and precaution.
  • Direct patient care and strong support to the hospital team was provided.
  • Provide first contact resolution to all inquiries relating to patient care.
  • Assisted with answering phones and/or email with any patient care request.
  • Performed patient care, including bathing, nutrition, and positioning.
  • Support the nurses with age appropriate patient care when needed.

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8. Office Supplies

high Demand
Here's how Office Supplies is used in Support Associate jobs:
  • Keep accurate inventory and replenish standard office supplies and prescription medication.
  • Supply Inventory and Control: Maintained supply inventory plan & documentation for office supplies, including print toners.
  • Provided support to all offices within the district by placing orders and dispensing office supplies.
  • Managed several phone lines and scheduled meetings as well as managing office supplies.
  • Answered phone calls to scheduled or cancel appointments, order all office supplies.
  • Assist walk-ins as needed while maintaining office supplies and general office duties.
  • Keep track of office supplies and order additional supplies when needed.
  • Tracked usage levels of office supplies, ordered as needed.
  • Prepare and process weekly office supplies order for MAP-Site.
  • Organize files and maintain on-hand office supplies.
  • Ordered, received and maintained office supplies.
  • Insured adequate and proper office supplies.
  • Ordered medications and office supplies.
  • Handled ordering all office supplies.
  • Answered incoming calls Coordinated communication between patient care staff and other departments Completed daily clerical tasks Ordered office supplies and maintained inventory

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9. Independent Living

high Demand
Here's how Independent Living is used in Support Associate jobs:
  • Supported mentally and physically handicapped individuals to achieve independent living goals through home based care.
  • Worked to create a supportive and helpful daily routine for people while actively working to achieve their life-goals and independent living.
  • Worked one-on-one with adult mental health client to reach personal goals, improve independent living skills, schedule and provide transportation
  • Assisted individuals as needed with independent living skills.
  • Promoted independence to hundreds of developmentally disabled adults by teaching them independent living skills, resulting in increased self-esteem and confidence.
  • Assisted developmentally challenged adults with the development of socialization skills, independent living skills, individual and other necessary skills.

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10. Stock Room

high Demand
Here's how Stock Room is used in Support Associate jobs:
  • Reorganized stock rooms to maximize efficiency.
  • Maintained cleanliness of store, organize stock room, prepped inventory for floor and wrote thank you notes to customers 5.
  • Stocked shelves, racks, cases, bins, maintained stock rooms, and tables with new or transferred merchandise.
  • Received new shipments and prepared them for the selling floor, maintained stock rooms to departmental standards.
  • Helped customers find the correct item they wanted even if that meant checking the stock room.
  • Organized back stock room, received shipments, handled store transfers, handled store charge sends.
  • Provide support to the stock team to help maintain a neat and organized stock room.
  • Organized stock room, conducted inventory, and verified orders during retrieval of shipment.
  • Maintained organized stock room and managed storage and shelving for new shoe products.
  • Receive new shipments and maintain stock rooms to departmental security standards.
  • Maintain neat and organized stock room in order to increase sales.
  • Unload new items from shipping department to the stock room.
  • Maintained stock rooms to departmental and security code standards.
  • Bagged evening gowns and maintained tidy stock rooms.
  • Maintain a clean selling floor and stock room.
  • Worked in stock room in the shoe department.
  • Maintained a clean and neatly organized stock room.
  • Keep the stock room organized and functional.
  • Maintained women's shoes stock room.
  • Maintained stock rooms to departmental standards.

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11. Personal Care

high Demand
Here's how Personal Care is used in Support Associate jobs:
  • Provided personal care for both developmentally and physically challenged individuals in a group home setting.
  • Assist persons with activities of daily living, to include household and financial management, cooking, personal care, etc.
  • Bed baths, change linens, assist patient during ambulating, and assist patient with personal care needs.
  • Assist individuals in the home with personal care including dressing, bathing, diet, daily hygiene skills.
  • Provided in-home care to individuals with disabilities by assisting them with personal care and community outreach goals.
  • Care for individuals and families providing companionship, personal care and help in adjusting to new lifestyles.
  • Assist individuals with developmental disabilities living in group home setting with personal care and morning meal goals.
  • Provided personal care services, wheelchair transfers as well as feeding & administering medication via g-tube.
  • Pass medication, doctors appointments, baths, vitals, and general every day personal care.
  • Assisted the Individual with any complex personal care services that she can't complete herself.
  • Assist with personal care, ADL's, social skills, among other activities.
  • Take care of the clients personal cares, help clients with daily living.
  • Key Results:* Provided assistance with personal care and managed client behaviors.
  • Teach Independent living skills, assist with and provide client with personal care.
  • Provided assistance as appropriate to each individual in personal care and hygiene.
  • Provide personal care for two young women living with Cerebral Palsy.
  • Assisted with personal care, daily living, and personal goals.
  • Direct care, Night Shift, personal care, documentation.
  • Assist with personal care towards independent living.
  • Provided personal care and enhanced personal care for young woman living with Spina Bifida.

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12. Developmental Disabilities

high Demand
Here's how Developmental Disabilities is used in Support Associate jobs:
  • Facilitated community interaction for consumer with developmental disabilities.
  • Provide ongoing assistance to individuals with developmental disabilities by helping them to develop social, independent and daily living skills.
  • Facilitated the growth and advocate for the needs of adults with developmental disabilities academically, emotionally, physically and socially.
  • Provide direct care for individuals with developmental disabilities to access community resources, maintain family relationships and develop friendships.
  • Provide support of adults with developmental disabilities, assist with everyday personal activities, and supervise public outings.
  • Provided individualized supportive services to persons with developmental disabilities and mental illness to help them reach their goals
  • Provided care for three individuals with developmental disabilities Assisted individual with personal hygiene and self-care
  • Provide support living services to individuals with a range of physical and developmental disabilities.
  • Provided behavioral/emotional support and supervision for those with Autism and persons with developmental disabilities.
  • Provide support and training to individuals with intellectual disabilities and other developmental disabilities.
  • Worked 1:1 with children identified with intellectual, emotional, and developmental disabilities.
  • Provided direct support to adults with developmental disabilities in a residential community setting.
  • Implement therapeutic and behavior modification techniques for children with behavioral and developmental disabilities.
  • Implemented HIPAA protocols in the delivery of services to individuals with developmental disabilities.
  • Provided behavior support to adults with Developmental Disabilities and their support teams.
  • Empower individuals with developmental disabilities by encouraging them to make good choices.
  • Provide Services/Supports to Adults and Adolescents with Mental and Physical Developmental Disabilities.
  • Work closely with children with developmental disabilities in a residential setting.
  • Maintain daily living function of residence for individuals with developmental disabilities.
  • Provided direct care and assist to individual with developmental disabilities.

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13. Troubleshoot

high Demand
Here's how Troubleshoot is used in Support Associate jobs:
  • Schedule software pushes, updates and troubleshoot application failure remotely using Microsoft System Center Configuration Manager.
  • Updated remedy trouble tickets and system documentation, facilitate on-site troubleshooting, provide limited applications training.
  • Conduct analysis while triage and troubleshooting defects and escalating accordingly to Product and Engineering team.
  • Maintained excellent seller relationship with Amazon by providing account maintenance and troubleshooting encountered errors.
  • Performed general support functions and troubleshooting to provide efficient and cost effective production activities.
  • Support, troubleshoot and make recommendations on improvements to existing manufacturing Systems software applications.
  • Co-administered network, including daily support, troubleshooting, and problem resolution.
  • Provide full Root Cause Analysis for CSTEM supported non-production application environment issues/troubleshooting.
  • Perform troubleshooting, repair and maintenance of seven automated production systems.
  • Provided Technical assistance/troubleshooting, warranty product replacement, and literature fulfillment.
  • Blackberry email provisioning and account setup, troubleshooting and device deployment.
  • Created internal and client-facing documentation related to technical support/troubleshooting and best practices
  • Reviewed inconsistencies or irregularities in survey samples and troubleshoot aberrant results.
  • Managed local client-site visits including hardware troubleshooting and local-system upgrades.
  • Evaluated customer equipment and troubleshooted mechanical and software issues.
  • Resolve problems per specific checklists or standard troubleshooting procedures.
  • Performed network troubleshooting and configuration via Network department.
  • Document and develop troubleshooting procedures and solutions.
  • Assisted in general service troubleshooting.
  • Answer customer questions regarding billing, service problems, products, and features; troubleshoot customer-facing technical issues over the phone.

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14. Sort

high Demand
Here's how Sort is used in Support Associate jobs:
  • Analyzed and reconciled data for computer entry by compiling and sorting information; establishing entry priorities.
  • Sorted and distributed incoming claim correspondence, pulled corresponding files and/or attached items as required.
  • Sorted and separated cargo for accurate delivery; utilized computerized systems to file docket slips.
  • Processed incoming mail sorted and distributed accordingly.
  • Sorted and delivered over 10,000 airway bills and other mail daily to the department for timely entry into finance billing system.
  • Assisted in unloading store inventory off delivery truck, sorted inventory by price and category, prepared inventory for selling floor.
  • Receipt, sorting, and distribution of incoming letters, parcels and express packages to correct areas and individuals.
  • Distribute communications, maintaining supplies and equipment, deliver items, retrieve files for personnel, and sorting documents.
  • Carried out E-Filing, E-sorting, preparation, scanning and import, export and distribution of patient/client documentation.
  • Unloaded merchandise from trucks, sorted by department and stocked to various departments throughout the two floor facility.
  • Build Sorting Stations in appropriate size and number, according to the quantity of mail to be sorted.
  • Trained in the receiving, assembling and sorting of Special Issuance Applications between Official and Military Dependent.
  • Performed document processing, which included sorting and verifying the accuracy of data before it is entered.
  • Unloaded 1,300 carton trailers, applied sensor tags according to price, and sorted by selling floor.
  • Worked on the dock unloading and opening product, and sorting product on to racks and cages.
  • Maintain display areas, fix and sort out shoes in racks for a clean and organized section.
  • Opened, identified, accurately sorted and batched all incoming and return mail by department requirements.
  • Loaded, unloaded, sorted, and hung merchandise in warehouse, stockroom, and store.
  • Organize the Women's and Lingerie Department, sort and sized merchandise on the selling floor.
  • Performed the administrative duties including: reading, interpreting, sorting and scanning of incoming mail.

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15. Setup

average Demand
Here's how Setup is used in Support Associate jobs:
  • Produced documentation to communicate the setup of our development environment to create a consistent environment within the team.
  • Maintained calendar of reservations for conference rooms and equipment setup for multiple locations.
  • Provide support to partners and managers in areas of firm risk management associated with practice specific client and engagement setup.
  • Assisted in negotiating new equipment purchases and conference room setups always coming under budget.
  • Receive and process inventory, maintain stockroom order, in-store display setup and maintenance
  • Submitted, setup, and assisted customers with the company's many products.
  • Simplified staff and client CPE training for faster training setup and accreditation.
  • Imaged and setup new computers, installed software packages for specific departments.
  • Key data entries account setup and updates on the Vector 12 system
  • Perform promotional ad setup and take down without error or omission.
  • Assisted in the setup and take-down of sales and special events.
  • Maintained and managed all workstations and setups of computers and peripherals.
  • Perform monthly Reports for Risk and Controls of user setups.
  • Executed sign setup and removal for assigned family of business.
  • Worked with visual merchandising team to arrange store setup.
  • Presented during orientation and guided students through account setup.
  • Image, transport, and setup PCs, phones, printers, etc.
  • Activate new/loaner/replacement cards, deactivate Provide support to various department for special lost/terminated cards projects/events with planning and setup.
  • Manage online requests, Waiver Forms, SADF Forms, and Global Technology Templates for all onboarding user setups.
  • Helped to setup the E-support processes and procedures that were not in place when I was promoted to E-support.

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16. Medical Records

average Demand
Here's how Medical Records is used in Support Associate jobs:
  • Performed general office duties including terminal filing of medical records and other patient chart information.
  • Entered medical records and other medical related documents into a computer database.
  • Obtained necessary signatures for billing and medical records release.
  • Typed medical records and correspondence as directed.
  • Performed medical transcription and maintained medical records.
  • Retrieve patient medical records for appropriate technicians.
  • Located, signed out and delivered medical records and applicable report requested to the patients, physicians and ED Physicians.
  • Issued medical record numbers, provided release of information, transcription, and compiled medical records for the emergency dept.
  • Requested all documents the examiner required for evaluation, which included medical records, police reports, and autopsy reports.
  • Manage front desk and, heavy phones, preparing charts, medical records, and maintain statistics.
  • Mailed paperwork daily to refund department; filed, faxed, and made copies of medical records.
  • Job duties consist of scheduling patient appointments, maintaining sensitive medical records, and billing.
  • Keyed in patient data for Hospital Medicine Program various reports, in Electronic Medical Records.
  • Collect, prepare, organize and scan inpatient charts into electronic medical records system.
  • Managed medical front desk in areas of manual scheduling and medical records management.
  • Faxed and mailed medical records to doctors, parents, and other facilities.
  • Communicate with other medical offices and health departments for medical records.
  • Handle confidential medical records, physician notes, and patient information.
  • Filed, pulled files, prepared patient medical records for appointments.
  • Pulled records, filled, mailed, and copied medical records.

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17. Special Projects

average Demand
Here's how Special Projects is used in Support Associate jobs:
  • Selected for special projects teams aimed at consolidating customer issues and working to resolve atypical customer issues
  • Assigned special projects with JB Mathews Company resulting from acknowledgment for continual superior performance.
  • Improved operational procedures by working with upper management on special projects.
  • Coordinated and/or assisted with special projects such as scholarship receptions.
  • Assigned special projects at corporate office involving administrative assistant duties.
  • Coordinated and/or facilitate special projects as needed.
  • Complete special projects designated by management.
  • Perform special projects as assigned such as development of more efficient and visually accessible process to plan daily activities.
  • Involved with various special projects creating reports for vendors with inspections that are aging past turnaround time.
  • Selected to work on special projects to communicate industry changes to specific segments of customer base.
  • Assigned to special projects such as answering NYC 311 inbound calls regarding daily community concerns.
  • Assigned to special projects, research and troubleshooting in all areas of imaging loan documents.
  • Developed the process flows and facilitated training sessions for contractor employees hired for special projects.
  • Assist in the handling of special projects as well as escalated issues, i.e.
  • Participate in special projects as the need arises to accommodate new products and platforms.
  • Assist in the planning and preparation of Special Projects associated with Sample Distribution.
  • Volunteered to complete 15 additional special projects above normal duties within 4 months.
  • Coordinated key initiatives, special projects and activities with broad company impact.
  • Aided management with special projects and managed inventory with Excel spreadsheets.
  • Use of copier and printing machines and assist with special projects.

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18. Ensure Accuracy

average Demand
Here's how Ensure Accuracy is used in Support Associate jobs:
  • Audited over 1000 student data in the technical information system database to ensure accuracy and completeness.
  • Identified and resolved problems in data generation to ensure accuracy of 8 different monthly management reports.
  • Team representative for acquisitions to ensure accuracy and delivery of support for clients.
  • Accepted responsibility for all new items additions to ensure accuracy and success.
  • Documented processes and implemented audit processes to ensure accuracy of data.
  • Review Min/Max Thermometer Logs to ensure accuracy and completeness.
  • Provided customer service while ensuring the stores order tracking system and fulfillment steps were updated to ensure accuracy and efficiency.
  • Monitored client's accounts throughout migration from SBC to AT&T system to ensure accuracy and customer satisfaction.
  • Coordinate with sales and compliance to verify new accounts and update existing records to ensure accuracy of data.
  • Reviewed affidavits, legal documents, forms, and confidential paperwork submitted to the court to ensure accuracy.
  • Worked with operations staff to ensure accuracy of processing payment requests and issue resolutions.
  • Assisted in conducting spot audits of assigned areas to ensure accuracy.
  • Inventoried products to ensure accuracy of store records.

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19. Prism

average Demand
Here's how Prism is used in Support Associate jobs:
  • Utilize Travel Document Issuance System (TDIS) and Professional Records and Information Services Management (PRISM) computer operating systems.
  • Utilized the TDIS-PD and PRISM operating systems to prepare critical reports/documents; creating document batches.
  • Pull and prepare applications for scanning and processing through the database TDIS-PD and PRISM.
  • Teach the use of the PRISM applications for the use after quality control.
  • Utilized the current TDIS-PD and PRISM computer operating system.
  • Prepare applications for scanning and processing through TDIS-Prism.
  • Perform Prism checks and request copies as needed.
  • Operate the TDIS system and Prism machines.
  • Reviewed document image from PRISM for quality.
  • Operate scanning Machine to scan all the applications like image Capture and PRISM scanning.

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20. New Merchandise

average Demand
Here's how New Merchandise is used in Support Associate jobs:
  • Check area for any required shifting/rearrangement of older merchandise before placing new merchandise.
  • Ticket new merchandise and organize into designated areas.
  • Processed new merchandise and re-allocated stock as necessary.
  • Opened and displayed new merchandise, involved with inventory, trained new employees, helped customers, used POS system.
  • Assisted Merchandise Team by hanging up new merchandise by removing them from boxes and scanning them into the system.
  • Job Responsibilities: Putting out all new merchandise and making sure everything is folded in the right place.
  • Complete markdowns on merchandise, organize stock rooms according to merchandise, display new merchandise on fixtures
  • Put new merchandise on fixtures that I have built and set up any displays needed.
  • Unloaded and unpacked, prepared, and delivered and placed new merchandise to selling floor.
  • Process new merchandise and relocate stock as necessary through accurate scanning and placement effort.
  • Stocked the floors with new merchandise while maintained the items already for sale.
  • Received and put out new merchandise shipments; according to sales demands.
  • Processed and organized new merchandise (unpacked and hung, etc.)
  • Unload and unpack new merchandise shipments from retail processing truck.
  • Aided in preparing new merchandise shipments for the selling floor.
  • Unload new merchandise off of delivery truck.
  • Prepare and display new merchandise for floor.
  • Process new merchandise in the receiving dock.
  • Distributed new merchandise to the floor for placement
  • Put out new merchandise and change prices

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21. Online Orders

average Demand
Here's how Online Orders is used in Support Associate jobs:
  • Reviewed and resolved customer questions regarding online orders.
  • Process online orders and returns accurately.
  • Process online orders and claims and consistently exceeds the number of recommended cases per hour with 100% accuracy.
  • Shift leader in processing, packing, and labeling the customer online orders, getting them ready for shipment.
  • Participated in fulfillment of online orders and the transport, unpacking, and replenishment of merchandise.
  • Receive and process online orders for customer pick up * Receive and process online orders for shipment
  • Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.
  • Assist customers * Recovery in fitting rooms * Pick items for customers' online orders
  • Prepared and shipped faxed and online orders to customers 9.
  • Dedicated packer for online orders during the holiday season.
  • Fulfilled online orders using electronic RFID device.
  • Pulled items for online orders.
  • Helped customers with selections, processing online orders, merchandize, setting up sales, and recording markdowns.
  • Worked with the fulfillment team and the shipping and receiving teams to ship and fulfill all online orders.
  • Handled cash, credit card transactions, remote online orders and Fedex orders through website 3.
  • Helped in fullfillment center office to process and send out online orders.
  • Process online orders ready for customer pick-up in a timely manner.
  • Unload trucks(occasionally) Retrieving and boxing online orders for Shipment
  • Fulfilled online orders and shipped out via UPS and Fedex.
  • Pack up and ship online orders through fulfilment processes.

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22. Powerpoint

average Demand
Here's how Powerpoint is used in Support Associate jobs:
  • Created PowerPoint slide presentations for client account management sales team, incorporating medical, pharmacy, and financial demographic information.
  • Created high-impact graphic PowerPoint presentations for sales conferences, which included audio and video presentations and digital photography.
  • Engage in general office administration which includes print/email correspondence and PowerPoint presentation development.
  • Coordinated meetings for the Business Support department utilizing Microsoft PowerPoint for presentations.
  • Assist with meeting preparations, formatting and editing PowerPoint Presentations.
  • Photographed events and arranged into PowerPoint presentations for students.
  • Attended client meetings and assisted with preparation of project planning meetings, including creation of 15 PowerPoint presentations.
  • Provided support and solutions utilizing PowerPoint to create and update scorecards for each project.
  • Coordinated frequent meetings and events, confirmed facility arrangements, managed food distribution, prepared PowerPoint presentations.
  • Partner liaison for WorldPerks discrepancies - Trainer of Support Associates - Presenter of field briefings using PowerPoint - Managed operation of mailroom

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23. Daily Activities

average Demand
Here's how Daily Activities is used in Support Associate jobs:
  • Cited for daily activities, completed within accuracy and
  • Maintained safety of Dementia patients during daily activities.
  • Transport participants to daily activities.
  • Assisted assigned consumers with daily activities, assisted consumers with eating, and assisted consumers with grooming or self care.
  • Handle the tasks of assisting patients with daily activities which they are not able to do on their own.
  • Cited for daily activities, completed within accuracy and ahead of required time frames.
  • Participated in Activities to stimulate the patient and encourage her in daily activities.
  • Participate in a team meeting to plan out daily activities and responsibilities.
  • Document every day, keep track of daily activities.
  • Assist clients in daily activities offering advice as needed.
  • Document daily activities and medical changes.
  • Documented patient's daily activities.
  • Assist consumers with daily activities.
  • Assisted young consumers with daily activities, socializing and school assignments Monitored children's behavior and documented observations
  • Picked orders and prepared for shipment Documented all projects daily activities from contractors via email on dual screened system.
  • Assisted claim processors in daily activities Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Provide daily living training to mentally handicapped adults Administer medication as scheduled Record detailed notes regarding daily activities
  • Assisted mentally and physically handicapped clients with dressing Assisted clients with feeding and bathing Assisted clients with daily activities
  • Assisted residents in daily activities Recorded and made daily programs, activities, and goals Gave medications

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24. Timely Fashion

average Demand
Here's how Timely Fashion is used in Support Associate jobs:
  • Analyzed contested order executions to determine whether order was handled and executed in a proper and timely fashion.
  • Monitored mismatched trades and resolved breaks in a timely fashion to meet settlement/clearing requirements using Trader Alert and Liberty.
  • Lead Site outage technician managing the second level of network support to get sites back online in a timely fashion.
  • Expedite the receiving and processing of all merchandise for delivery to departments in a timely fashion.
  • Cashier, replenish and deliver merchandise on selling floor to departments in a timely fashion.
  • Helped patients with there needs in a timely fashion.
  • Entered charges in a timely fashion.
  • Organized and prepared inventory for display Placed and deliver merchandise to departments in a timely fashion
  • Move patients to designated location in a timely fashion Customer Service: maintain positive hospital/patient relationships
  • Placed merchandise on transfer equipment and delivered merchandise to departments in a timely fashion.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Moved damaged and returned fixtures to a safe storage location Assisted customers in their requests in a timely fashion.

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25. Patient Rooms

average Demand
Here's how Patient Rooms is used in Support Associate jobs:
  • Assisted physical therapists and patients, maintained equipment, ordered supplies for department and transported patient to and from patient rooms.
  • Transport patients to various locations throughout the hospital and stock patient rooms and other areas with the required supplies and medication.
  • Cleaned patient rooms and areas daily, transported patients to designated areas, warmed and delivered food trays to patients.
  • Cleaned and sanitized patient rooms on a nightly basis, and cleaned all staff care and administrative areas.
  • Clean patient rooms, surgical areas, offices, and waiting areas using cleaning chemicals and disinfectants
  • Make daily/monthly rounding with Nurse Managers on Units to discuss any problems and inspect patient rooms.
  • Cleaned and disinfected all patient rooms, offices, bathrooms, and physical therapy areas.
  • Deliver meals to patient rooms, catering to each patient s special requirements.
  • Clean and sanitize patient rooms, including furniture, fixtures, and restrooms.
  • Stocked patient rooms and made sure supplies were in order for daily use.
  • Set up patient rooms and gym in preparation for treatment sessions daily.
  • Prepared patient rooms on oncology unit for entry and cleaned discharge rooms.
  • Cleaned patient rooms and nursing stations using seven step cleaning method.
  • Provide general patient care clean patient rooms and fed patients.
  • Used specific cleaning products for contagious patient rooms.
  • Prepared the cleanliness and stocking of patient rooms.
  • Performed discharge cleaning procedures of patient rooms.
  • Performed maintenance and cleaning of patient rooms.
  • Clean and sanitize patient rooms and bathrooms.
  • Dust and Mop areas and patient rooms.

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26. High Volume

average Demand
Here's how High Volume is used in Support Associate jobs:
  • Utilize high-tech business systems to effectively handle high volumes of client requests in an image-based environment.
  • Performed high volume cashiering duties, while maintaining accuracy and efficiency
  • Supervised copy centers utilizing high volume copiers.
  • Reduced hold times by 50% in the high volume call center by quickly assessing customer needs and providing necessary assistance.
  • Performed high volumes of work in a fast paced environment to meet critical sales campaigns and meet revenue objectives.
  • Position involved greeting and assisting customers, supporting sales associates as required with high volume clients of the holiday season
  • Experience in a high volume, fast-paced environment which including the goal of 98,000 hires for the holiday season.
  • Assisted nine account executives on a high volume equity-trading desk, which averaged 28 million shares per day.
  • Greeted a high volume of students, their families, visitors to NIU, staff and faculty.
  • Receive high volume calls on a daily basis and navigate through various systems to meet customer needs.
  • Release chemotherapy for patient's appointments using Epic BCA and answering a high volume of phone calls.
  • Assisted the Visa Section with data entry for Official and Diplomatic applicants during high volume period.
  • Managed a high volume of inbound communications in a timely and organized manner.
  • Provided 72 hour work week night time support during high volume holiday period.
  • Assisted Message Center in high volume incoming calls from internal and external customers.
  • Handled all high volume outgoing mail daily, processed over 5000 documents weekly.
  • Utilized multiple business systems to effectively handle high volumes of client requests.
  • Addressed interactive queries while processing high volume trade entries and modifications.
  • Received high volume customer calls on a daily basis.
  • Direct high volume incoming calls to appropriate staff/departments.

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27. Security Tags

average Demand
Here's how Security Tags is used in Support Associate jobs:
  • Received and processed products, affixed security tags and delivered items to proper departments.
  • Secured security tags when necessary.
  • Unpack items to be stocked and place security tags on select items based on price point or name brand.
  • Assisted manager with unpacking, hanging and folding merchandise and secured security tags.
  • Unpacked, hanged/ folded clothes, and secured security tags when necessary.
  • Reduced theft and loss by securing security tags to high value products.
  • Unpacked, hanged/folded goods, and secured security tags when necessary.
  • Unpacked, hung/folded gear and secure security tags when necessary.
  • Unpack, hang, fold and secure security tags.
  • Expedite the receiving and processing of all merchandise Unpack, goods and secure security tags when necessary.
  • supply security tags to specific high quality items.

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28. Computer System

average Demand
Here's how Computer System is used in Support Associate jobs:
  • Input advertising orders utilizing corporate computer systems, ensuring accuracy, completeness and adherence to corporate guidelines.
  • Retrieved passport information utilizing in-house computer systems to locate applications and attach necessary paperwork.
  • Entered new policy information into a proprietary computer system under strict deadlines.
  • Retrieved in-patient discharge health information for prepping and scanning into computer system.
  • Performed document management; scanning documents into secured computer systems.
  • Scanned all applicable incoming shareholder sources into automated computer system.
  • Assisted customers with implementations of new computer systems.
  • Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical data.
  • Maintain and track the completion of approximately 700 Regulatory 9 investment reviews using various computer systems and spreadsheets.
  • Track and update any unsolved incidents that required higher levels of access to computer systems for incident resolution.
  • Performed clerical and administrative office clerk duties, such as, answering telephone and operating computer systems.
  • Complete all required computer functions on both the Patient Care and Finance computer systems for all functions.
  • Entered orders into the computer system and delivered samples to their designated areas in the lab.
  • Operate computer systems and associated equipment to meet hospitals automated production schedules, and troubleshoot I.T.
  • Recorded, compiled, entered, and retrieved information using a computer system.
  • Utilize various computer systems to find member and assist provider with coverage questions.
  • Assisted in maintaining, troubleshooting and replacing the lab's computer system.
  • Created bills of materials for new product in the computer system.
  • Entered all GI patient charts into the Epic computer system.
  • Engaged in user applications of company's computer system.

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29. CPR

low Demand
Here's how CPR is used in Support Associate jobs:
  • Trained in emergency medical response (CPR, defibrillator use, and medical care) in case of life threatening situations.
  • Trained in CPR and first aid, HIPAA compliance, knowing signs of identity theft, and help with financial stability.
  • State certified ODMR/DD Certification I (administering medications) & completed requirements in Adult CPR/AED, & First Aid.
  • Register attendees and receive payments for CPR training, distribute cards following completion of training.
  • Maintained CPR, First Aid, fire safety, HIPAA and universal precautions
  • Med Pass certified, Red Cross trained and CPR certified.
  • Job dutiesInclude taking vitals, first aid, CPR, passing medication, cooking, cleaning.
  • Completed First Aide/CPR trainings for adult care every year.
  • Attend to mentally disabled patients care Maintained cleaning duties patient's home CPR certified
  • Received delegated nursing training to pass medications to Residents Crisis intervention training CPR

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30. POS

low Demand
Here's how POS is used in Support Associate jobs:
  • Collaborated with business owners concerning fulfillment of advertising campaigns as well as to identify consumers who posted fraudulent content.
  • Serviced and provided account maintained on IRA retirement cash deposit accounts for internal and external customers.
  • Worked in a fast-paced environment and demonstrated the ability to positively handle customer questions and/or needs.
  • Work with psychiatric, physical disability and developmental disability clients to help meet positive outcomes.
  • Documented all support activities within tracking system; submitted improvement proposals on products and processes.
  • Maintain internal repository of confidential client data to ensure ongoing compliance with laws and regulations.
  • Provided pecuniary analysis of lifetime earnings for economic reports, depositions, and testimony.
  • Utilized problem solving skills to effectively achieve positive results and consistently exceed goal expectations.
  • Authored design change protocols and closure reports; provided disposition on acceptability of changes.
  • Positioned merchandise within departments to prepare for sales and other special promotional events.
  • Assist Program Managers with formatting and integration of proposals for delivery to customers.
  • Maintain constant alertness to the possibilities of fraudulent documentation of claims of identity.
  • Gain corporate experience and exposure with a dynamic and growing financial services organization.
  • Analyzed and resolved data quality issues within key human resources global business repository
  • Negotiate settlement and equitable distribution proposals for mediated and contested matters.
  • Promoted positive relationships with consumers and families on a consistent basis.
  • Utilized interventions of positive reinforcements, verbal/non-verbal prompts, etc.
  • Recruited, scheduled and interviewed candidates for open positions.
  • Provide customer engagement in positive and approachable manner.
  • Mentored and encouraged individuals to manage positive thinking.

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31. Vital Signs

low Demand
Here's how Vital Signs is used in Support Associate jobs:
  • Take and record vital signs, such as temperature, blood pressure, pulse rate, or respiration rate.
  • Assisted Physician and Nurse Practitioners in clinic doing vital signs, specimen collection, and general clinic duties.
  • Assisted with activities of daily living and assisted clients in meeting nutritional taking and vital signs
  • Learned the basics of assessing patient vital signs under the tutelage of a nurse.
  • Perform health care related tasks, such as monitoring vital signs and administering medications.
  • Job duties included vital signs, intake/output, and basic patient care.
  • Assisted male employers with female patient procedures wound changes and vital signs.
  • Checked vital signs, performed blood glucose checks and monitored fetal heartbeats.
  • Monitored patient's vital signs and activity of daily living log.
  • Checked vital signs including blood pressure, respiration, and temperature.
  • Performed EKG's and checked vital signs.
  • Documented all vital signs and med administration.
  • Tested vital signs and blood sugar levels.
  • Provide vital signs taken by machine.
  • Measured and recorded all vital signs.
  • Monitor Vital Signs and weight.
  • Assist patient with ADLs, taking vital signs, passing medication, transporting patients to doctor's appointments.
  • Demonstrated proficiency in taking resident vital signs and medical historyGave and recorded medication given to patients with disabilitiesTook inventory restocked supplies
  • Assist patients with ADL's Vital signs including blood pressure Operate computer program for charting
  • Administer medication Support patients with ADLs Obtain & record vital signs Perform glucose testing i.e.

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32. External Customers

low Demand
Here's how External Customers is used in Support Associate jobs:
  • Communicated with internal associates and external customers or agents regarding outstanding requirements or the status of an application or transactions.
  • Maintain collaborative, professional, consultative customer orientated relationships with internal and external customers by delivering outstanding customer service.
  • Communicate effectively with both internal and external customers verbally and instant messaging under stressful and time constrained conditions.
  • Assist internal associates and external customers in meeting production and quality standards for life insurance application.
  • Communicate with internal associates and external customers or agents as required by the business unit supporting.
  • Interacted with various internal customers to dispatch technicians in assisting external customers with technical issues.
  • Provided immediate positive resolutions to complaints from internal and external customers.
  • Interacted daily with external customers providing transportation tokens.
  • Delivered stockroom materials to internal and external customers.
  • Interacted with internal and external customers.
  • Assisted in the development of the survey process for external customers targeting various products and services provided by Treasury Management.
  • Identify cost savings options for customers in the distribution of information to both their internal and external customers.
  • Provided timely customer service for all calls, emails and questions from vendors, internal and external customers.
  • Established and maintained open communication with vendors, as well as internal and external customers.
  • Address and answer all incoming calls, emails, and online requests from internal/external customers.
  • Managed all Internal Sales Reps and External Customers for the West Coast Region.
  • Assist both internal and external customers with inquiries, procedures and information.
  • Project a courteous and professional demeanor to all internal and external customers.
  • Communicate with internal and external customers to resolve issues.
  • Answered phone calls from internal and external customers.

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33. Medication Administration

low Demand
Here's how Medication Administration is used in Support Associate jobs:
  • Assisted consumers with daily living activities-Transportation-Household duties-Planned outings for consumers-Medication Administration-Maintained documentation-Assisted with dressing, grooming, toileting, bathing
  • Documented individual support plan goals and medication administration records.
  • Used Medication Administration Record to document all medications administered.
  • Trained new hires in medication administration and record management.
  • Document medication administration and complete daily progress notes.
  • Assist consumers with medication administration.
  • Assisted with various tasks throughout their day, such as medication administration, transportation, health, hygiene and financial guidance.
  • Teach self medication skills according to DMR regulations, and when appropriate supervise in medication administration.
  • Assist patients with everyday tasks that include personal hygiene, medication administration as well as ambulation.
  • Maintain all training requirements such as CPR, first aid, and medication administration.
  • Assisted in maintaining accurate Medication Administration Records (MARS).
  • Assisted with ADL's goals and self-medication administration.
  • Prepare and supervise medication administration Monitor daily exercise and therapeutic activities
  • provide daily care to individuals with intellectual disabilities, grooming, medication administration, transporting to activities, bathing.

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34. Active Directory

low Demand
Here's how Active Directory is used in Support Associate jobs:
  • Facilitated organization of Windows file servers by creating and managing network groups using Active Directory tools.
  • Performed file restores, installation for print drivers and added/removed users/groups using Active Directory.
  • Support and maintain user account information and security within an Active Directory environment.
  • Enabled authentication federation for hosted 'cloud' applications with Active Directory.
  • Implemented and maintained Active Directory Services.
  • Added user and group domain accounts to the computer and placed in the proper OU in Active Directory.
  • Configure and manage Active Directory and Exchange servers in small to medium business environments.
  • Manage user accounts, computers, and other devices in Active Directory.
  • Manage Active Directory accounts and ensure correct Group Policy for users.
  • Configured user accounts-Email and User Groups via Active Directory.
  • Add new users to the system via Active Directory.
  • Move equipment to correct groups in Active Directory.
  • Manage computers and users in Active Directory.
  • Experienced in Active directory, Exchange Server.
  • Reset User Passwords in Active Directory.
  • Used Active directory to reset passwords.
  • Moved multiple internal workgroups to single Active Directory-based network.
  • Repair, configure servers and integrate desktops, PC Laptops, Smartphones, printers administering computers and users through Active Directory.

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35. Document Preparation

low Demand
Here's how Document Preparation is used in Support Associate jobs:
  • Scheduled necessary tasks and document preparation to maximize efficient use of time throughout projects.
  • Performed daily mail open and document preparation from courier companies and previously suspended applications.
  • Provided expertise in areas of copying, document preparation, and scan quality control, coding and coding quality control.
  • Utilized the current TDIS-PD computer operating system to include document preparation, creation of document batches.
  • Mail open and document preparation: send and mail out or prepare passport applications.
  • Mail Open and Document Preparation Verify that all applications are included and fees are correct.

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36. Telephone Calls

low Demand
Here's how Telephone Calls is used in Support Associate jobs:
  • Accept inbound telephone calls from cardholders and financial institutions regarding suspicious credit/debit card transactions.
  • Receive office telephone calls/answer questions concerning individual's records/files.
  • Answered central switchboard, screened and routed telephone calls to the appropriate department and or physician, health care provider.
  • Assisted the manager and supervisor as needed with telephone calls to Spanish speaking clients, also trained new employees.
  • Answered incoming telephone calls, determined purpose of callers and forwarded calls to appropriate person or department.
  • Maintain client correspondence by way of emails, letters & telephone calls to ensure regular payments.
  • Greeted and helped a high volume of walk in students while efficiently directing telephone calls.
  • Answered telephone calls for the Continuing Education Department referring students and clients as needed.
  • Answered incoming telephone calls and assisted patients with billing and other inquiries.
  • Responded to telephone calls, emails and personnel requests for technical support.
  • Answered and directed telephone calls, screened and greeted hospital unit guess.
  • Excelled in customer service with professional handling of incoming telephone calls.
  • Answered and recorded all telephone calls regarding staff absenteeism.
  • Answer telephone calls in an effective and courteous manner.
  • Assist clients through telephone calls and emails.
  • Managed all incoming and outgoing telephone calls.
  • Answer Telephone calls and customer queries.
  • Supported PC/MAC end users remotely by responding to telephone calls, emails, voicemail and personal request for technical support.

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37. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Support Associate jobs:
  • Positioned merchandise on transfer equipment and deliver to appropriate departments.
  • Processed and distributed daily incoming mail to appropriate departments.
  • Prepared spreadsheet for mutual fund delivery and forwarded via e-mail to appropriate departments.
  • Answered telephones and gave information to callers and routed calls to appropriate departments.
  • Answer telephone and direct calls to the appropriate departments.
  • Print; distribute reports/bills to appropriate departments.
  • Distribute stock to appropriate departments.
  • Provided administrative support to the orthopedic physician department Answered phones Completed patient registration Verified Insurance Scheduled appointments Directed callers to appropriate departments

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38. Special Needs

low Demand
Here's how Special Needs is used in Support Associate jobs:
  • Facilitated social interaction between children with or without special needs.
  • Provided direct supervision and support to children with special needs at after school and community based programs in all program areas.
  • Work alongside BCBA and Consultant to collect data and monitor behavior and other tasks vital to special needs of students.
  • Work hands-on, one on one with persons who have disabilities or special needs, both adults and children.
  • Collaborated with US Congressional staff to facilitate high-level requests for US Passports and assist applicants with special needs.
  • Job Description: Assisting a Special Needs individual at daily tasks including his employment.
  • Provide direct supervision and support to children with special needs in an elementary school.
  • State certified in North Carolina as a technician for special needs children.
  • Teach, model, coach, and accompany individuals with special needs.
  • Provide direct services to adult clients diagnosed with special needs.
  • Worked in a school facility supporting adults with special needs.
  • Provide support services to individuals with special needs Assist individuals with activities of daily living and integration into the community
  • Followed cleaning protocols Helped patients with special needs
  • Assisted children with special needs in fully participating in all of the after school or community program components.

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39. Outbound Calls

low Demand
Here's how Outbound Calls is used in Support Associate jobs:
  • Make outbound calls to assist other departments such as accounting to regarding credit card donations, missing check information, etc.
  • Take inbound and make outbound calls on behalf of thousands of Financial Institutions to verify activity on debit and credit cards.
  • Composed outbound calls to reach out to existing clients who had escalated issues which needed further assistance.
  • Make outbound calls to merchants to welcome them to HPS, advise of open batches or inactivity.
  • Review and process cases and handle any issues by making outbound calls to clients.
  • Place outbound calls to customers to collect information required for records and travel arrangements.
  • Handle inbound and outbound calls to current Bank of America and NationsBank customers.
  • Accepted heavy inbound and outbound calls providing assistance to personal bankers and customers.
  • Handled inbound and outbound calls to clients to support collection of outstanding invoices.
  • Assist customers through email, chat, inbound and or outbound calls.
  • Conducted outbound calls to patients regarding their prescriptions and order summary.
  • Perform detailed research and follow-up, via inbound and outbound calls.
  • Conduct inbound and outbound calls and or transfer them accordingly.
  • Managed inbound and outbound calls, mail and internet services.
  • Make service-oriented outbound calls to clients and prospects.
  • Coordinate effectively with multiple departments to resolve customer complaints and provide follow-up resolution thru outbound calls or email.
  • Handled inbound/outbound calls Processed customer orders Utilized multiple software programs

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40. Clerical Support

low Demand
Here's how Clerical Support is used in Support Associate jobs:
  • Supported administration of licensing, credentialing, and certification examinations by providing clerical support at the university s testing center.
  • Performed clerical support at the university's testing center scheduling and proctoring licensing, credentialing, and certification examinations.
  • Promoted to Clerical Support Associate based on strong performance in administrative assistance and quality assurance.
  • Provided clerical support and project support for Collections department.
  • Interacted with clients via phone and provided administrative/clerical support.
  • Provided secretarial/clerical support to the division.
  • Provide comprehensive clerical support services.
  • Trained and oriented new Clerical Support Associates to nursing floors, with 80% staying on for more than a year.
  • Act as clerical support receptionist and unit resource in support of members of the unit health care team.
  • Provide clerical support to purchasing and materials management in data entry, filing, and coordinating paper flow.
  • Continued to provide some Executive clerical support, and developing presentations, meeting agendas and minutes.
  • Cross-trained clinic staff to perform clerical duties in the absence of a Clerical Support Associate.
  • Provided clerical support to service and sales departments in a fast paced insurance environment.
  • Provided essential clerical support to meet patient and clinician needs.
  • Provide clerical support to the clinical teams and supervisors.
  • Provide clerical support for a team of claim adjusters.
  • Provided clerical support for students and coworkers.
  • Trained and supervised new Clerical Support Associates.
  • Provided clerical support to ten warehouses.
  • Provide clerical support to claims office.

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41. Hipaa

low Demand
Here's how Hipaa is used in Support Associate jobs:
  • Maintain confidentiality required by HIPAA.
  • Initiate, update, approve/reject, scan and archive forms for the HIPAA release of information project.
  • Handled the sending of HIPAA medical authorizations, records, and bills to/for customers and providers.
  • Followed HIPAA Guidelines as pertaining to PHI and billing entities of Johns Hopkins Medical Institutions.
  • Ensured hospital guidelines are followed and protected the privacy of patients (HIPAA).
  • Demonstrated excellent customer service by complying by the HIPAA rules and regulations.
  • Coach and mentor staff on procedures regarding insurance verification and HIPAA privacy.
  • Followed all HIPAA guidelines, maintaining strict confidentiality and patient rights.
  • Release information to persons or physicians according to HIPAA regulations.
  • Updated and reviewed current patient records in compliance with HIPAA.
  • Practice patient privacy and HIPAA Regulations.
  • Follow HIPAA and hospital guidelines.
  • Adhere to confidentiality guidelines, as outlined by organization policy and HIPAA regulations.
  • Partnered with the account setup team to assure shipping materials are provided as needed.Adhered to the confidentiality (HIPAA) requirements.
  • Worked with practice owners to ensure quality patient experience Attended to patient needs Facilitated accurate record-keeping and HIPAA compliance

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42. Process Damages

low Demand
Here's how Process Damages is used in Support Associate jobs:
  • Process damages and return-to-vendor merchandise.
  • Process damages, transfers and return items to vendor.
  • Conduct merchandise transfers and process damages.

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43. Sharepoint

low Demand
Here's how Sharepoint is used in Support Associate jobs:
  • Created and maintained knowledge base documentation using SharePoint.
  • Developed and administrated a SharePoint site that provided up to date information which increased response time to students that contacted Capella.
  • Apply intermediate proficiency with PC based software programs and automated database management systems Excel, Access, PowerPoint, SharePoint.
  • Build and now maintains a SharePoint site where all reports, schedules, and files are kept for the department.
  • Possessed extensive medical Provider and Faculty knowledge in Data management software such as MSOW, Facets, and SharePoint.
  • Integrated project management applications in daily activities, such as Microsoft Project, Microsoft SharePoint, and Microsoft Access.
  • Maintained & administered SharePoint Team Site by building web design components, libraries, granting rights, etc.
  • Send team all daily reports for completion and maintain SharePoint when the team lead is out.
  • Search in the SharePoint and TDIS systems to locate applications and documents in the passport process.
  • Update, edits, and coordinate claims processes to include creating job aides on SharePoint.
  • Develop and maintain multiple SharePoint site collections serving as the Site Collection Administrator.
  • Administer SharePoint system to update user information and grant access for new users.
  • Organize and update customer data in SharePoint.
  • Create and update policy and procedure documents and post to CKit, Content and SharePoint.
  • Key Achievements: Selected to comprehensively manage the business unity's MS SharePoint site.
  • Create and started the Knowledge Sharing SharePoint to workflow documentation.
  • Build and manage National Accounts Sharepoint sites.
  • Developed business process support using SharePoint, Infopath, and Visio.

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44. Process Merchandise Returns

low Demand
Here's how Process Merchandise Returns is used in Support Associate jobs:
  • Process merchandise returns and exchanges.

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45. Travel Arrangements

low Demand
Here's how Travel Arrangements is used in Support Associate jobs:
  • Supported Division Manager and 17 Technical Managers in Research and Development-Expert knowledge of UNIX-Typed Technical documentation-Overseeing expense reports-Travel arrangements-Conference planning
  • Assisted Physicians in coordinating medical conferences and travel arrangements for those conferences.
  • Schedule large volume of travel arrangements both domestic and international.
  • Booked travel arrangements for executive management.
  • Coordinated calendars and scheduled travel arrangements.
  • Supported the Human Resources Department with maintaining appointment calendars, setting up interviews, meetings, and travel arrangements.
  • Time keeping, invoice reviews; travel arrangements; calendaring
  • Coordinate travel arrangements for AQ dept management.
  • Booked travel arrangements for IT staff.
  • Coordinate departmental presentations, training programs, teleconferencing including preparation of talks, viewgraphs, meeting minutes, travel arrangements.

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46. Data Integrity

low Demand
Here's how Data Integrity is used in Support Associate jobs:
  • Monitored credit compliance by resolving past-due exceptions, ensuring credit quality, and maintaining data integrity.
  • Maintained credit data integrity between multiple internal systems.
  • Monitor credit compliance, resolve documentation, collateral, and past-due exceptions, while ensuring credit quality and data integrity.
  • Served as systems expert to facilitate database changes through our Membership Accounts team to promote and foster data integrity.
  • Monitored client's compliance with credit terms (required financial statements) and data integrity of monitoring systems.
  • Conducted monthly stock audits and cycle counts to maintain inventory data integrity and correct variances.
  • Maintain passwords, data integrity and file system security for the desktop environment.
  • Update and reconcile all systems within Post Closing Operations Department for data integrity.
  • Single point of contact for data integrity issues for commercial clients.
  • Support New Originations, Assumptions, Modifications and Remediations in creating and maintaining the data integrity in the ARC system.

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47. Business Partners

low Demand
Here's how Business Partners is used in Support Associate jobs:
  • Build strong relationships with business partners and actively support cross functional initiatives to drive improved overall business performance.
  • Represented the organization at meetings with contract business partners and government customers.
  • Acted as a primary liaison with the Client, Client Team, Credit Services, Treasury Management and other business partners.
  • Initiate the Support and Subscription renewal process for Di Customers, subsidiaries, Business Partners, and end users.
  • Inputted and verified FX trades and included regular dialogue with business partners, external clients and various trading desks
  • Supported Real Estate and Corporate Credit business partners on the Advanced Commercial Banking System (ACBS).
  • Served as primary liaison with client, client team, and other business partners.
  • Acted as primary liaison between client, client team and other business partners.
  • Follow up with Business Partners to make sure access issues are functioning correctly.
  • Developed strong relationships with the SAP Project Teams, and business partners.
  • Assisted HR Business Partners and Administrators in the automated requisition process.
  • Assist Business Partners with System Access Issues.
  • Can effectively collaborate/negotiate with business partners and assigned team to foster solid partnerships, teamwork, creditability and trust.
  • Collaborated with business partners across project teams to prioritize, plan, and organize work deliverables.
  • Conducted educational seminars in conjunction with IBM business partners to promote IBM hardware and software services

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20 Most Common Skill For A Support Associate

Customer Service23.6%
Sales Floor22.2%
Data Entry8.5%
Phone Calls5.4%
Technical Support4.4%
Passport Applications4%
Patient Care3.8%
Office Supplies3.2%

Typical Skill-Sets Required For A Support Associate

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
18.6%
18.6%
2
2
Sales Floor
Sales Floor
17.5%
17.5%
3
3
Data Entry
Data Entry
6.7%
6.7%
4
4
Phone Calls
Phone Calls
4.2%
4.2%
5
5
Technical Support
Technical Support
3.5%
3.5%
6
6
Passport Applications
Passport Applications
3.2%
3.2%
7
7
Patient Care
Patient Care
3%
3%
8
8
Office Supplies
Office Supplies
2.5%
2.5%
9
9
Independent Living
Independent Living
2.5%
2.5%
10
10
Stock Room
Stock Room
2.1%
2.1%
11
11
Personal Care
Personal Care
2.1%
2.1%
12
12
Developmental Disabilities
Developmental Disabilities
1.8%
1.8%
13
13
Troubleshoot
Troubleshoot
1.7%
1.7%
14
14
Sort
Sort
1.6%
1.6%
15
15
Setup
Setup
1.5%
1.5%
16
16
Medical Records
Medical Records
1.4%
1.4%
17
17
Special Projects
Special Projects
1.3%
1.3%
18
18
Ensure Accuracy
Ensure Accuracy
1.2%
1.2%
19
19
Prism
Prism
1.2%
1.2%
20
20
New Merchandise
New Merchandise
1.2%
1.2%
21
21
Online Orders
Online Orders
1.1%
1.1%
22
22
Powerpoint
Powerpoint
1%
1%
23
23
Daily Activities
Daily Activities
1%
1%
24
24
Timely Fashion
Timely Fashion
1%
1%
25
25
Patient Rooms
Patient Rooms
0.9%
0.9%
26
26
High Volume
High Volume
0.9%
0.9%
27
27
Security Tags
Security Tags
0.9%
0.9%
28
28
Computer System
Computer System
0.9%
0.9%
29
29
CPR
CPR
0.9%
0.9%
30
30
POS
POS
0.8%
0.8%
31
31
Vital Signs
Vital Signs
0.8%
0.8%
32
32
External Customers
External Customers
0.8%
0.8%
33
33
Medication Administration
Medication Administration
0.8%
0.8%
34
34
Active Directory
Active Directory
0.8%
0.8%
35
35
Document Preparation
Document Preparation
0.8%
0.8%
36
36
Telephone Calls
Telephone Calls
0.8%
0.8%
37
37
Appropriate Departments
Appropriate Departments
0.7%
0.7%
38
38
Special Needs
Special Needs
0.7%
0.7%
39
39
Outbound Calls
Outbound Calls
0.7%
0.7%
40
40
Clerical Support
Clerical Support
0.7%
0.7%
41
41
Hipaa
Hipaa
0.6%
0.6%
42
42
Process Damages
Process Damages
0.6%
0.6%
43
43
Sharepoint
Sharepoint
0.6%
0.6%
44
44
Process Merchandise Returns
Process Merchandise Returns
0.6%
0.6%
45
45
Travel Arrangements
Travel Arrangements
0.6%
0.6%
46
46
Data Integrity
Data Integrity
0.6%
0.6%
47
47
Business Partners
Business Partners
0.6%
0.6%

32,996 Support Associate Jobs

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