We calculated that 16% of Support Associates are proficient in Sales Floor, Communication, and Computer System. They’re also known for soft skills such as Speaking skills, Writing skills, and Listening skills.
We break down the percentage of Support Associates that have these skills listed on their resume here:
Most support associates list "sales floor," "communication," and "computer system" as skills on their resumes. We go into more details on the most important support associate responsibilities here: Speaking skills can be considered to be the most important personality trait for a support associate to have. According to a support associate resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Support associates are able to use speaking skills in the following example we gathered from a resume: "represented and served as backup to accounting department as needed completed special projects and other assignments" While it may not be the most important skill, we found that many support associate duties rely on writing skills. This example from a support associate explains why: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example is just one of many ways support associates are able to utilize writing skills: "mail open customer service data entry filing letter writing answering and returning customer phone calls trouble shooting and problem solving" Support associates are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a support associate resume: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." We also found this resume example that details how this skill is put to the test: "communicated with patients and insurance companies to gather information pertaining to injury loss relating to worker's compensation claims. " A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing support associate responsibilities. This resume example shows just one way support associates use this skill: "support workers must identify both simple and complex computer problems, analyze them, and solve them." Here's an example of how this skill is used from a resume that represents typical support associate tasks: "experienced in general office work, devising creative solutions, working within an organized structure" As part of the support associate description, you might find that one of the skills that might be helpful to the job is "customer-service skills." A support associate resume included this snippet: "computer support specialists must be patient and sympathetic" This skill could be useful in this scenario: "handled patient appointment scheduling and registration, addressed patient inquires, and assisted in customer support between providers and patients. "
See the full list of support associate skills.
We've found that 40.4% of support associates have earned a bachelor's degree. Furthermore, 4.1% earned their master's degrees before becoming a support associate. While it's true that some support associates have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four support associates did not spend the extra money to attend college.
Those support associates who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for support associates include a criminal justice degree or a health care administration degree.
When you're ready to become a support associate, you might wonder which companies hire support associates. According to our research through support associate resumes, support associates are mostly hired by Macy's, Chico's FAS, and Tory Burch. Now is a good time to apply as Macy's has 947 support associates job openings, and there are 168 at Chico's FAS and 77 at Tory Burch.
But if you're interested in companies where you might earn a high salary, support associates tend to earn the biggest salaries at CIT Group, JPMorgan Chase & Co., and Raymond James. Take CIT Group for example. The median support associate salary is $101,250. At JPMorgan Chase & Co., support associates earn an average of $96,668, while the average at Raymond James is $95,714. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on support associate salaries across the United States.
For the most part, support associates make their living in the health care and retail industries. Support associates tend to make the most in the finance industry with an average salary of $81,983. The support associate annual salary in the insurance and retail industries generally make $71,709 and $65,279 respectively. Additionally, support associates who work in the finance industry make 31.5% more than support associates in the technology Industry.