Find The Best Support Associate Jobs For You

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What Does A Support Associate Do?

The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.

Here are examples of responsibilities from real support associate resumes representing typical tasks they are likely to perform in their roles.

  • Manage client relationships using strong communication and managerial skills which result in additional business to the company.
  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Provide tech support for apple phones.
  • Service data transfer between android and mac systems.
  • Clean windows, glass partitions, and mirrors, using cleaners, sponges, and squeegees.
  • Support management with displays, windows, store presentations, signage and other projects and events.
  • Test POS transaction types such as purchase, merchandise returns, payment on account, and voids.
  • Provide world-class support (via phone and email) to help clients troubleshoot and resolve complex technical questions.
  • Trouble shooting and repair of new, and existing Linux, HP-UX, and RedHat servers, including patching.
  • Open and display new merchandise, involve with inventory, train new employees, help customers, used POS system.
Support Associate Traits
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Writing skills is important when it comes to clearing expressing yourself in any written document.
Listening is an important part of the communication process as it allows you to understand information.

Support Associate Overview

Between the years 2018 and 2028, support associate jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a support associate?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of support associate opportunities that are projected to become available by 2028 is 83,100.

A support associate annual salary averages $55,746, which breaks down to $26.8 an hour. However, support associates can earn anywhere from upwards of $33,000 to $92,000 a year. This means that the top-earning support associates make $59,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a support associate. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an administrative support, systems support, operations support specialist, and technical support advisor.

Support Associate Jobs You Might Like

Support Associate Skills and Personality Traits

We calculated that 16% of Support Associates are proficient in Sales Floor, Communication, and Computer System. They’re also known for soft skills such as Speaking skills, Writing skills, and Listening skills.

We break down the percentage of Support Associates that have these skills listed on their resume here:

  • Sales Floor, 16%

    Accelerate productivity by processing product shipment and replenishing product on the sales floor efficiently and effectively.

  • Communication, 15%

    Provided support including problem-solving assistance, maintaining detailed records and communication with internal customers as well as Corporate and Franchise locations.

  • Computer System, 12%

    Input advertising orders utilizing corporate computer systems, ensuring accuracy, completeness and adherence to corporate guidelines.

  • POS, 9%

    Conducted cold-call selling introducing Natural American Spirit; planned routes, ordered product, provided POS and distributor information.

  • Procedures, 9%

    Run stores opening/closing polling procedures, monitor stores financial activity to be communicated to all levels of management.

  • Customer Service, 5%

    Provided customer service by communicating with customers to locate desired products or informing customers of alternate solutions to their product needs.

Most support associates list "sales floor," "communication," and "computer system" as skills on their resumes. We go into more details on the most important support associate responsibilities here:

  • Speaking skills can be considered to be the most important personality trait for a support associate to have. According to a support associate resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Support associates are able to use speaking skills in the following example we gathered from a resume: "represented and served as backup to accounting department as needed completed special projects and other assignments"
  • While it may not be the most important skill, we found that many support associate duties rely on writing skills. This example from a support associate explains why: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example is just one of many ways support associates are able to utilize writing skills: "mail open customer service data entry filing letter writing answering and returning customer phone calls trouble shooting and problem solving"
  • Support associates are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a support associate resume: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." We also found this resume example that details how this skill is put to the test: "communicated with patients and insurance companies to gather information pertaining to injury loss relating to worker's compensation claims. "
  • A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing support associate responsibilities. This resume example shows just one way support associates use this skill: "support workers must identify both simple and complex computer problems, analyze them, and solve them." Here's an example of how this skill is used from a resume that represents typical support associate tasks: "experienced in general office work, devising creative solutions, working within an organized structure"
  • As part of the support associate description, you might find that one of the skills that might be helpful to the job is "customer-service skills." A support associate resume included this snippet: "computer support specialists must be patient and sympathetic" This skill could be useful in this scenario: "handled patient appointment scheduling and registration, addressed patient inquires, and assisted in customer support between providers and patients. "
  • See the full list of support associate skills.

    We've found that 40.4% of support associates have earned a bachelor's degree. Furthermore, 4.1% earned their master's degrees before becoming a support associate. While it's true that some support associates have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four support associates did not spend the extra money to attend college.

    Those support associates who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for support associates include a criminal justice degree or a health care administration degree.

    When you're ready to become a support associate, you might wonder which companies hire support associates. According to our research through support associate resumes, support associates are mostly hired by Macy's, Chico's FAS, and Tory Burch. Now is a good time to apply as Macy's has 947 support associates job openings, and there are 168 at Chico's FAS and 77 at Tory Burch.

    But if you're interested in companies where you might earn a high salary, support associates tend to earn the biggest salaries at CIT Group, JPMorgan Chase & Co., and Raymond James. Take CIT Group for example. The median support associate salary is $101,250. At JPMorgan Chase & Co., support associates earn an average of $96,668, while the average at Raymond James is $95,714. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on support associate salaries across the United States.

    For the most part, support associates make their living in the health care and retail industries. Support associates tend to make the most in the finance industry with an average salary of $81,983. The support associate annual salary in the insurance and retail industries generally make $71,709 and $65,279 respectively. Additionally, support associates who work in the finance industry make 31.5% more than support associates in the technology Industry.

    The three companies that hire the most prestigious support associates are:

      What Administrative Supports Do

      Administrative support specialists provide different types of governmental assistance. They carry out varied clerical duties in almost all industries. Most of these duties revolve around supervising and distributing information within an organization. This typically includes taking memos, answering phone calls, and managing, storing, and organizing files. They are also responsible for receiving and sending correspondence and greeting customers and clients. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others.

      In this section, we compare the average support associate annual salary with that of an administrative support. Typically, administrative supports earn a $17,330 lower salary than support associates earn annually.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both support associates and administrative supports positions are skilled in communication, computer system, and procedures.

      As far as similarities go, this is where it ends because a support associate responsibility requires skills such as "sales floor," "pos," "stockroom organization," and "customer questions." Whereas a administrative support is skilled in "payroll," "human resources," "administrative functions," and "database." So if you're looking for what truly separates the two careers, you've found it.

      Administrative supports tend to reach similar levels of education than support associates. In fact, administrative supports are 1.0% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

      What Are The Duties Of a Systems Support?

      A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

      Now we're going to look at the systems support profession. On average, systems supports earn a $7,179 higher salary than support associates a year.

      Not everything about these jobs is different. Take their skills, for example. Support associates and systems supports both include similar skills like "computer system," "pos," and "customer service" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that support associate responsibilities requires skills like "sales floor," "communication," "procedures," and "stockroom organization." But a systems support might use skills, such as, "hardware," "email," "pc," and "access points."

      Systems supports may earn a higher salary than support associates, but systems supports earn the most pay in the professional industry with an average salary of $73,769. On the other side of things, support associates receive higher paychecks in the finance industry where they earn an average of $81,983.

      When it comes to the differences in education between the two professions, systems supports tend to reach similar levels of education than support associates. In fact, they're 1.9% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

      How an Operations Support Specialist Compares

      The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.

      Let's now take a look at the operations support specialist profession. On average, these workers make lower salaries than support associates with a $7,204 difference per year.

      Using support associates and operations support specialists resumes, we found that both professions have similar skills such as "communication," "computer system," and "pos," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a support associate is likely to be skilled in "sales floor," "procedures," "stockroom organization," and "customer questions," while a typical operations support specialist is skilled in "operations support," "facility," "dod," and "operational procedures."

      Additionally, operations support specialists earn a higher salary in the pharmaceutical industry compared to other industries. In this industry, they receive an average salary of $45,346. Additionally, support associates earn an average salary of $81,983 in the finance industry.

      When it comes to education, operations support specialists tend to earn similar education levels than support associates. In fact, they're 1.3% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

      Description Of a Technical Support Advisor

      A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.

      Technical support advisors tend to earn a higher pay than support associates by about $20,173 per year.

      According to resumes from both support associates and technical support advisors, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "communication," "computer system," and "customer service. "

      Each job requires different skills like "sales floor," "pos," "procedures," and "stockroom organization," which might show up on a support associate resume. Whereas technical support advisor might include skills like "support advisor," "email," "ios," and "issue resolution."

      In general, technical support advisors reach similar levels of education when compared to support associates resumes. Technical support advisors are 2.8% less likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.